What Jobs are available for Shareholder Services in Hong Kong?

What You'll Do:

• Oversee the Shareholder Services team and direct reports to management.
• Manage the day-to-day activities (e.g reporting, AML/KYC, client enquires…etc) of the Shareholder Services team and ensure the operation complies with best practices and company policies.
• Oversee vendor operations to ensure service delivery meets SLA and monitor performance by assessing errors and Key Performance Indicators
• Build strong working relationships with clients and internal stakeholders, ensure service solutions provided are timely and thorough and related functions are handled accurately, efficiently, and according to established guidelines and controls.
• Drive Operational Efficiency, establish and review operation procedures, ensure control & compliance with operational risk management standards and regulation.
• Manage, mentor and motivate team members through coaching, performance reviews, and training to ensure high productivity and professional growth.
• Perform ad hoc projects as assigned.

Requirements:

Who You Are

• Bachelor's degree in Finance, Business Administration, or related fields
• At least 7 years of experience in fund management operations or transfer agency activities, with at least 1-2 years in a supervisory role
• SFC Type 1 licensed holder preferred; SFC RA 13 licensed candidate will be a strong advantage.
• Proficient in English and Cantonese, both written and spoken
• Skilled in Microsoft Word, PowerPoint, and Excel (Macros and VBA knowledge is a plus)
• Strong problem-solving, critical thinking, and analytical skills
• Excellent communication and interpersonal skills with the ability to foster effective working relationships.
• Flexible and adaptable to evolving structures, processes, and requirements
• Self-motivated and able to work under pressure and prioritize effectively
• Candidates with more experience will be considered as Manager.

Responsibilities:

At Principal, we invest in what matters. And building talented teams is where it all begins. We're drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

Join Principal Financial Group for an exciting opportunity to provide outstanding shareholder services. This role is uniquely positioned to lead all aspects of daily operations and drive process improvements, ensuring flawless performance and high service levels. You will have the opportunity to collaborate with internal and external collaborators, making a significant impact on our operations and client happiness.

• Oversee the Shareholder Services team and direct reports to management.
• Manage the day-to-day activities (e.g reporting, AML/KYC, client enquires…etc) of the Shareholder Services team and ensure the operation complies with best practices and company policies.
• Oversee vendor operations to ensure service delivery meets SLA and monitor performance by assessing errors and Key Performance Indicators
• Build strong working relationships with clients and internal stakeholders, ensure service solutions provided are timely and thorough and related functions are handled accurately, efficiently, and according to established guidelines and controls.
• Drive Operational Efficiency, establish and review operation procedures, ensure control & compliance with operational risk management standards and regulation.
• Manage, mentor and motivate team members through coaching, performance reviews, and training to ensure high productivity and professional growth.
• Perform ad hoc projects as assigned.

Requirements:

• Bachelor's degree in Finance, Business Administration, or related fields
• At least 7 years of experience in fund management operations or transfer agency activities, with at least 1-2 years in a supervisory role
• SFC Type 1 licensed holder preferred; SFC RA 13 licensed candidate will be a strong advantage.
• Proficient in English and Cantonese, both written and spoken
• Skilled in Microsoft Word, PowerPoint, and Excel (Macros and VBA knowledge is a plus)
• Strong problem-solving, critical thinking, and analytical skills
• Excellent communication and interpersonal skills with the ability to foster effective working relationships.
• Flexible and adaptable to evolving structures, processes, and requirements
• Self-motivated and able to work under pressure and prioritize effectively
• Candidates with more experience will be considered as Manager.

Additional Information:

Why Join Us?

At Principal, we believe that investing in you is the key to our success. We offer an encouraging environment where your outstanding perspectives and expertise are valued. You'll have the opportunity to work with world-class professionals, drive innovation, and contribute to the financial security and well-being of our customers. Together, we can achieve great things

At Principal, we invest in what matters. And building talented teams is where it all begins. We're drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

Join Principal Financial Group for an exciting opportunity to provide outstanding shareholder services. This role is uniquely positioned to lead all aspects of daily operations and drive process improvements, ensuring flawless performance and high service levels. You will have the opportunity to collaborate with internal and external collaborators, making a significant impact on our operations and client happiness.

What You'll Do

• Oversee the Shareholder Services team and direct reports to management.
• Manage the day-to-day activities (e.g reporting, AML/KYC, client enquires…etc) of the Shareholder Services team and ensure the operation complies with best practices and company policies.
• Oversee vendor operations to ensure service delivery meets SLA and monitor performance by assessing errors and Key Performance Indicators
• Build strong working relationships with clients and internal stakeholders, ensure service solutions provided are timely and thorough and related functions are handled accurately, efficiently, and according to established guidelines and controls.
• Drive Operational Efficiency, establish and review operation procedures, ensure control & compliance with operational risk management standards and regulation.
• Manage, mentor and motivate team members through coaching, performance reviews, and training to ensure high productivity and professional growth.
• Perform ad hoc projects as assigned.

Requirements
Who You Are

• Bachelor's degree in Finance, Business Administration, or related fields
• At least 7 years of experience in fund management operations or transfer agency activities, with at least 1-2 years in a supervisory role
• SFC Type 1 licensed holder preferred; SFC RA 13 licensed candidate will be a strong advantage.
• Proficient in English and Cantonese, both written and spoken
• Skilled in Microsoft Word, PowerPoint, and Excel (Macros and VBA knowledge is a plus)
• Strong problem-solving, critical thinking, and analytical skills
• Excellent communication and interpersonal skills with the ability to foster effective working relationships.
• Flexible and adaptable to evolving structures, processes, and requirements
• Self-motivated and able to work under pressure and prioritize effectively
• Candidates with more experience will be considered as Manager.

Additional Information
Why Join Us?
At Principal, we believe that investing in you is the key to our success. We offer an encouraging environment where your outstanding perspectives and expertise are valued. You'll have the opportunity to work with world-class professionals, drive innovation, and contribute to the financial security and well-being of our customers. Together, we can achieve great things

Responsibilities

At Principal, we invest in what matters. And building talented teams is where it all begins. We're drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

Join Principal Financial Group for an exciting opportunity to provide outstanding shareholder services. This role is uniquely positioned to lead all aspects of daily operations and drive process improvements, ensuring flawless performance and high service levels. You will have the opportunity to collaborate with internal and external collaborators, making a significant impact on our operations and client happiness.

What You'll Do

• Oversee the Shareholder Services team and direct reports to management.
• Manage the day-to-day activities (e.g reporting, AML/KYC, client enquires…etc) of the Shareholder Services team and ensure the operation complies with best practices and company policies.
• Oversee vendor operations to ensure service delivery meets SLA and monitor performance by assessing errors and Key Performance Indicators
• Build strong working relationships with clients and internal stakeholders, ensure service solutions provided are timely and thorough and related functions are handled accurately, efficiently, and according to established guidelines and controls.
• Drive Operational Efficiency, establish and review operation procedures, ensure control & compliance with operational risk management standards and regulation.
• Manage, mentor and motivate team members through coaching, performance reviews, and training to ensure high productivity and professional growth.
• Perform ad hoc projects as assigned.

Requirements

Who You Are

• Bachelor's degree in Finance, Business Administration, or related fields
• At least 7 years of experience in fund management operations or transfer agency activities, with at least 1-2 years in a supervisory role
• SFC Type 1 licensed holder preferred; SFC RA 13 licensed candidate will be a strong advantage.
• Proficient in English and Cantonese, both written and spoken
• Skilled in Microsoft Word, PowerPoint, and Excel (Macros and VBA knowledge is a plus)
• Strong problem-solving, critical thinking, and analytical skills
• Excellent communication and interpersonal skills with the ability to foster effective working relationships.
• Flexible and adaptable to evolving structures, processes, and requirements
• Self-motivated and able to work under pressure and prioritize effectively
• Candidates with more experience will be considered as Manager.

Additional Information

Why Join Us?

At Principal, we believe that investing in you is the key to our success. We offer an encouraging environment where your outstanding perspectives and expertise are valued. You'll have the opportunity to work with world-class professionals, drive innovation, and contribute to the financial security and well-being of our customers. Together, we can achieve great things

At Principal, we invest in what matters. And building talented teams is where it all begins. We're drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

Join Principal Financial Group for an exciting opportunity to provide outstanding shareholder services. This role is uniquely positioned to lead all aspects of daily operations and drive process improvements, ensuring flawless performance and high service levels. You will have the opportunity to collaborate with internal and external collaborators, making a significant impact on our operations and client happiness.

What You'll Do

• Oversee the Shareholder Services team and direct reports to management.
• Manage the day-to-day activities (e.g reporting, AML/KYC, client enquires…etc) of the Shareholder Services team and ensure the operation complies with best practices and company policies.
• Oversee vendor operations to ensure service delivery meets SLA and monitor performance by assessing errors and Key Performance Indicators
• Build strong working relationships with clients and internal stakeholders, ensure service solutions provided are timely and thorough and related functions are handled accurately, efficiently, and according to established guidelines and controls.
• Drive Operational Efficiency, establish and review operation procedures, ensure control & compliance with operational risk management standards and regulation.
• Manage, mentor and motivate team members through coaching, performance reviews, and training to ensure high productivity and professional growth.
• Perform ad hoc projects as assigned.

Who You Are

• Bachelor's degree in Finance, Business Administration, or related fields
• At least 7 years of experience in fund management operations or transfer agency activities, with at least 1-2 years in a supervisory role
• SFC Type 1 licensed holder preferred; SFC RA 13 licensed candidate will be a strong advantage.
• Proficient in English and Cantonese, both written and spoken
• Skilled in Microsoft Word, PowerPoint, and Excel (Macros and VBA knowledge is a plus)
• Strong problem-solving, critical thinking, and analytical skills
• Excellent communication and interpersonal skills with the ability to foster effective working relationships.
• Flexible and adaptable to evolving structures, processes, and requirements
• Self-motivated and able to work under pressure and prioritize effectively
• Candidates with more experience will be considered as Manager.

Why Join Us?

At Principal, we believe that investing in you is the key to our success. We offer an encouraging environment where your outstanding perspectives and expertise are valued. You'll have the opportunity to work with world-class professionals, drive innovation, and contribute to the financial security and well-being of our customers. Together, we can achieve great things

Responsibilities

At Principal, we invest in what matters. And building talented teams is where it all begins. We're drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

Join Principal Financial Group for an exciting opportunity to provide outstanding shareholder services. This role is uniquely positioned to lead all aspects of daily operations and drive process improvements, ensuring flawless performance and high service levels. You will have the opportunity to collaborate with internal and external collaborators, making a significant impact on our operations and client happiness.

What You'll Do

Oversee the Shareholder Services team and direct reports to management.

Manage the day-to-day activities (e.g reporting, AML/KYC, client enquires…etc) of the Shareholder Services team and ensure the operation complies with best practices and company policies.

Oversee vendor operations to ensure service delivery meets SLA and monitor performance by assessing errors and Key Performance Indicators

Build strong working relationships with clients and internal stakeholders, ensure service solutions provided are timely and thorough and related functions are handled accurately, efficiently, and according to established guidelines and controls.

Drive Operational Efficiency, establish and review operation procedures, ensure control & compliance with operational risk management standards and regulation.

Manage, mentor and motivate team members through coaching, performance reviews, and training to ensure high productivity and professional growth.

Perform ad hoc projects as assigned.

Requirements

Who You Are

Bachelor's degree in Finance, Business Administration, or related fields

At least 7 years of experience in fund management operations or transfer agency activities, with at least 1-2 years in a supervisory role

SFC Type 1 licensed holder preferred; SFC RA 13 licensed candidate will be a strong advantage.

Proficient in English and Cantonese, both written and spoken

Skilled in Microsoft Word, PowerPoint, and Excel (Macros and VBA knowledge is a plus)

Strong problem-solving, critical thinking, and analytical skills

Excellent communication and interpersonal skills with the ability to foster effective working relationships.

Flexible and adaptable to evolving structures, processes, and requirements

Self-motivated and able to work under pressure and prioritize effectively

Candidates with more experience will be considered as Manager.

Additional Information

Why Join Us?

At Principal, we believe that investing in you is the key to our success. We offer an encouraging environment where your outstanding perspectives and expertise are valued. You'll have the opportunity to work with world-class professionals, drive innovation, and contribute to the financial security and well-being of our customers. Together, we can achieve great things

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

As a IT Security Manager (1.5 LoD) in the financial services industry, you will play a key role in safeguarding the organization's technology infrastructure and ensuring robust cyber resilience measures are in place.

Client Details

The hiring organization is a well-established entity within the financial services industry, known for its important role in the sector. Operating as a medium-sized company, it provides a stable and professional environment for its employees.

Description

• Oversee and maintain the organization's cybersecurity framework.
• Propose and implement corrective measures for identified risks or areas needing improvement.
• Develop and manage procedures for gathering, analyzing, and sharing cyber threat intelligence.
• Carry out cyber resilience evaluations and contribute to risk reporting metrics.
• Lead the formulation of the company's cyber resilience strategy, interpret relevant controls and regulatory standards, and advise on best practices for implementation.
• Offer cybersecurity guidance on IT architecture and project design.
• Collaborate with stakeholders to plan and manage the cybersecurity budget.
• Supervise the operations of the Security Operations Center (SOC).
• Coordinate with internal and external auditors for cyber resilience reviews and intelligence-led attack simulations (iCAST).
• Serve as the point of contact for regulatory bodies on cybersecurity-related issues.
• Handle other assigned tasks or special projects as required.

Profile

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field.
• At least 6 years of experience in cybersecurity, technology risk management, or IT auditing.
• Strong grasp of cybersecurity principles and risk management practices, with broad exposure to Fintech, data protection, and industry standards.
• Knowledgeable in ISO27001, CSA STAR, HKMA CFI 2.0, and other relevant cybersecurity and risk management frameworks.
• Professional certifications such as CISA, CISM, CDPSE, CRISC, CISSP, CEH, CCSP, or similar are highly desirable.
• Effective team collaborator with strong interpersonal and communication abilities.
• Excellent analytical and problem-solving capabilities.
• Proficient in both written and spoken English and Chinese.

Job Offer

• Competitive annual salary in the range of HKD 600,000 to HKD 780,000.
• Generous annual leave entitlement of 20+ days.
• Attractive MPF contribution of 10%.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nicholas Ng on

About LHH FESCO

LHH FESCO represents the strategic partnership between the Adecco Group and FESCO Group, combining global expertise with local insights to deliver comprehensive, high-quality human resources services to the Chinese market. As a global brand of the Adecco Group, LHH has pioneered talent solutions—particularly in career transition and mobility—since its establishment in the United States in 1967, building an exemplary track record spanning nearly six decades.

Established in China in 2021, LHH FESCO operates primarily from Shanghai and Beijing, with a nationwide service network. We offer end-to-end services spanning recruitment, talent development, outplacement, and HR operations compliance establishment, helping organizations and individuals overcome development challenges and achieve transformative growth.

Job responsibilities

1. Full process recruitment service

Analyze customer recruitment needs and develop differentiated recruitment solutions (including job profiles, salary benchmarking, channel strategies, etc.).

Lead the search for high-end talents in the financial industry, complete candidate evaluation and recommendation.

Optimize customer recruitment processes using recruitment data.

2. Customer and Project Management

Manage the entire lifecycle of recruitment projects.

Regularly output recruitment analysis reports.

3. Business expansion

Collaborate with internal and external resources to uncover deep customer needs,.

• Participate in business negotiations and assist in designing service pricing models and contract terms.

Knowledge and Skills

• Bachelor's degree or above.

• Over 5 years of experience in financial industry recruitment, serving Chinese clients (such as state-owned banks, top securities firms, and insurance asset management companies).

• amiliar with the talent flow patterns of financial regulatory agencies and licensed institutions, with an active industry talent pool.

Core Skills

• Bilingual ability: Fluent in English/Cantonese.

• Possess communication skills with executives and be able to quickly understand the pain points in hiring for business departments.

Description – External
APAC Data Analytics and Enablement Lead, Assurance (Financial Services)

Internal Rank: Manager

The Covid-19 pandemic is creating seismic challenges around the world. Our purpose, to build a better working world, has never been more important. Life at EY has been transformed dramatically but our strong culture of flexible and remote working has helped EY people navigate new ways of working and remain connected with each other and our clients.

A better working world truly starts with the people at EY who are building it every day. Now more than ever we need talented people from diverse backgrounds to help our clients navigate the complexities of this Transformative Age: people with the passion, curiosity and drive to make things better.

The opportunity
We are looking for an experienced Manager to join the APAC Financial Services Office (FSO) Digital Assurance team in our Hong Kong office to lead a new virtual team of Data Analytics professionals across approximately 10 countries in the APAC region.

This role joins our Assurance Digital team to continue to build our data extraction and analytics capabilities for our digital audit initiatives. You will be using your ETL capabilities and project management experience to support obtaining external financial data for use by audit teams in a dynamic client facing data analytics team, whilst taking the lead on inspiring and fostering a community though a virtual environment across different geographies, languages and cultures in the APAC region.

Responsibilities, Qualifications, Certifications – External
Your key responsibilities
You will deliver results by using data analytics to deal with large, disparate volumes of data to assist your client group gain critical insights. Your ability to evaluate, identify and extract data from complex IT systems will ensure success in this role. You will have a chance to work with large/listed clients and the latest data systems to enjoy a truly rewarding and successful career at EY.

Some everyday responsibilities include:

• Managing multiple stakeholders including monitoring and reporting on local and Area activities and reporting against targets
• Contribution to performance management and monitoring of local market teams
• Deployment of global tools across the FSO Assurance APAC network
• Contribution to certification of new solutions and UAT testing of Global solutions
• Delivery of training both classroom and large-scale webcast
• Helping audit teams and clients to identify and extract required data from complex IT systems
• Extract and transform a variety of client financial data for use in our state of the art audit tools dedicated for audit data analytics in consultation with the audit teams
• Self promote the extraction capabilities of the team to the business and meet market agreed targets for data extraction.
• Using analytical and visualization software to access, transform, integrate, analyze and visualize client data to help solve real problems and provide real business insights through identification of anomalies and unusual patterns and trends in data
• Leading the local market team to manage and deliver on a portfolio of data extractions
• Manage audit innovation projects and use programming tools/ robotics software to automate manual audit tasks for efficiency and cost savings
• Work with local and APAC area wide counterparts to efficiently deliver standard and high quality data analysis
• Develop systems skills on a range of client ERP/ financial systems
• Analyze complex data including bespoke analysis
• Identify opportunities for further work and areas of interest/ added value to clients

Skills And Attributes For Success
We are looking for people with a mix of Business, Accounting and Science, Technology, Engineering or Mathematics skills.

• Demonstrated ability to develop data mapping/data lineage documents and design the ETL process to extract data. Experience with any ETL tools like Alteryx and Monarch
• Demonstrated ability to display complex quantitative data in a simple, intuitive format, and to present findings in a clear and concise manner. Experience with visualization tools preferred, including Spotfire, PowerBI and/or Tableau
• Sound working knowledge of MS SQL Server/ SQL Server Integration Services and/or other database and analytical tools
• Sound working knowledge of MS Excel and all MS Office Suite products
• Experience with transactional data (loans, securities, deposits etc.), general ledger reconciliation a plus.
• Project management experience – managing multiple projects with conflicting demands, timeframes and stakeholders
• Strong writing and oral communication skills, including presentation and soft skills for communicating with senior management, working in project teams and with clients
• Analytical skills working with financial and non-financial data
• Influencing skills
• Ability to confidently report on progress, key issues, blockers and success to leadership
• Experience managing multiple stakeholders across geographies

Ideally, you'll also have

• Experience with Python/ R or other programming languages is a plus
• Experience with AI/RPA/Automation is a plus
• Experience of audit and financial accounting processes/systems preferred
• Experience using data analytics for auditing purposes preferred

What Working At EY Offers
We offer a competitive remuneration package where you'll be rewarded for your performance. In addition, our comprehensive Total Rewards package can be tailored to your individual needs, to give you the freedom to manage your role in a way that's right for you. This includes;

• a variety of flexible working and leave arrangements
• personalized career development including coaching and support to help you build your career and access to formal learning so you can develop the skills you'll need to thrive in the future
• a range of tools and benefits to guide and support your health and wellbeing throughout your entire EY career.

About EY
At EY, we hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging. Through our inclusive leadership behaviours, a variety of internal networks, flexible working and mentoring programs, you will have the support and flexibility to build an exceptional career.

EY is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for people with disability. If you require any adjustments to the recruitment process in order to equitably participate.

We understand the importance of social distancing at this time so our recruitment and onboarding process will be managed virtually so we can continue to prioritize the safety and wellbeing of EY people, clients, guests and the broader public.

The exceptional EY experience. It's yours to build.

Apply now.