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A Career with Hang Seng Bank

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Relationship Management Team (RM) as Customer Relationship Manager, reporting to Manager, Relationship Management

Principal responsibilities:

• Manage relationship with our Prestige clients
• Acquire, develop and retain relationships with a portfolio of Prestige clients
• Help clients to articulate their needs, and deliver to exceed client expectations
• Know clients on a personal and professional level to understand their short and long term financial goals
• Provide financial advice which leads to highly individualized strategies aimed at wealth creation and capital preservation
• Achieve agreed key performance indicator objectives and profit growth through the development of existing and new Prestige client relationships
• Increase client loyalty by meeting their needs either directly or through effective and proactive collaboration with other internal business partners
• Develop Prestige team culture and build a strong sense of team spirit to increase the team loyalty to the Bank
• Understand and adhere to compliance
• Maintain the levels of operational integrity required by HASE and adhere to the Business Principles and Values of HASE

Requirements:

• University level education, preferably in finance, business or a related discipline
• Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
• Proven experience in client facing environment, with excellent relationship building capability
• Strong sales and customer orientation, with good communication and interpersonal skills
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Good understanding and strong interest of the financial markets
• Mature and independent mindset, able to work effectively under pressure
• Strong commercial orientation with acute interpersonal skills
• Fluency in Cantonese and English, with additional languages is an advantage

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

About Hei Design

"Crafting Happiness" - Believing that Hongkongers all deserve to enjoy at their own home after paying much effort for it, our team serves to craft homes with empathy for clients' expectations and professional knowledge.  Together with our faith in the power of aesthetics, we strive for bringing opulent elegance in daily life leading to consummate happiness.

What you will do

As a Customer Relationship Representative at Hei Design Interiors, you will play a crucial role in providing exceptional service and developing meaningful relationships with our clients. Your responsibilities will include:

• Manage daily frontline tasks that involve interactions with clients, such as booking appointments and responding to inquiries from showroom visitors with professionalism and courtesy.
• Act as a brand ambassador by nurturing relationships with existing and potential clients, promoting our design ethos and company values.
• Play a pivotal role in enhancing the customer experience by providing personalized services during showroom visits and consultation sessions. Assist clients in expressing their design needs, identifying solutions, and delivering corresponding information to achieve complete client satisfaction.
• Provide administrative support to the Customer Care and Sales teams, including updating the CRM system, preparing necessary documents, supporting cashier activities, and more.
• Be prepared to assist with additional assignments, supporting the dynamic needs of the Customer Care and Sales teams as well as showroom management.

Requirements

• Diploma or above; a degree in business, hospitality management, language, or a related field is a plus.
• Solid experience in a customer-facing environment, such as in customer service or sales, is preferred.
• Strong interpersonal and communication skills with excellent relationship-building capabilities and a customer-centric mindset.
• Good command of English, Cantonese, and Mandarin
• Proficiency in Microsoft Office Suite and Chinese word processing. Experience with CRM/ERP systems is a plus.
• Outgoing personality with a strong team spirit.
• Detail-oriented with excellent organizational skills, and the ability to manage multiple tasks and prioritize effectively.
• Willingness to perform shift duties.

What we offer

• Attendance bonus
• Flexible working hours
• 5-day work week
• Generous Holidays including Birthday Leave, Marriage Leaves and Annual Leaves
• Paid sick leave
• Medical benefits
• Overtime meal and transportation allowance
• On-the-job training
• Staff purchasing discount
• Free drinks and snacks
• Convenient location in Causeway Bay

Apply now to join our team and be part of our exciting journey in the interior design world

Interested parties please send your full resume, availability, recent and expected salary by clicking 'APPLY NOW'.

We are an equal opportunity employer and welcome applications from all qualified candidates. All applications will be treated strictly confidential for recruitment purposes only.

ก่อนที่คุณจะสมัครงาน เลือกภาษาที่คุณต้องการจากตัวเลือกที่มีให้บนมุมด้านขวาของหน้านี้
มองหาโอกาสใหม่ ๆ ในองค์กรที่ติดอันดับ Fortune Global 500 ที่คุณสามารถจินตนาการถึงนวัตกรรมที่เป็นไปได้ พร้อมกับการมีประสบการณ์ในวัฒนธรรมองค์กรที่ส่งเสริมการให้รางวัล และทำงานร่วมกับทีมที่มีความสามารถที่จะช่วยให้คุณได้พัฒนาในทุก ๆ วัน เรารู้ว่าการนำ UPS ไปสู่อนาคต ต้องมีกลุ่มคนที่มีทักษะและความหลงใหลที่แตกต่างแต่ผสมผสานกันอย่างลงตัว หากคุณมีคุณสมบัติและแรงขับในการเป็นผู้นำของตัวเองและ/หรือของทีม เรามีบทบาทที่พร้อมจะพัฒนาทักษะของคุณและพาคุณก้าวไปในระดับที่สูงขึ้น

รายละเอียดของงาน:
Responsibilities
Lead the Customer Service team in Hong Kong to support both pre-purchase and post-purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve excellence. Conduct risk assessments in accordance with customer profiles and internal guidelines.

Team Supervision

• Supervise the Customer Service team to ensure providing efficient and high-quality service
• Monitor team performance to meet SLA and internal KPIs.
• Provide coaching and mentorship to enhance team capabilities and service standards.
• Maintain customer relationships by addressing customer concerns and providing resolution in professional manner

Operations Management

• Maintain smooth operations across customers, internal departments, and external partners.
• Oversee shipment tracking and tracing, ensuring timely updates for high-value shipments and supporting exception resolution.
• Oversee Underwriting and conduct Risk assessment according to customer profile
• Manage claims processes by supporting customers and stakeholders through investigations and ensuring timely execution of payments.
• Analyze and resolve business and service issues effectively.

Process & Project Management

• Lead and implement projects, systems and new process following company direction.
• Ensure all processes and operational procedures are up to date, aligned with business needs, and thoroughly documented.

Reporting & Other Duties

• Generate business reports to support decision-making.
• Perform other duties as assigned by the manager or the company.

Requirements

• Bachelor's degree with minimum 5 years of supervisory experience in customer service; experience in logistics or a related industry is preferred.
• Excellent interpersonal and communication skills.
• Detail-oriented, well-organized, self-driven and problem-solving abilities.
• Proficient in written and spoken English and Chinese.
• Skilled in MS Office applications including Outlook, Word, Excel, and PowerPoint.

ประเภทพนักงาน:
ถาวร

UPS มุ่งมั่นที่จะทำให้ที่ทำงานเป็นที่ที่ปราศจากการเลือกปฏิบัติ การล่วงละเมิด และการตอบโต้

Find your next opportunity, work with talented teams, and grow in new ways through our energetic culture that helps you become better every day. Envision innovative possibilities to hone your skills. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself – and/or teams, there are roles ready to nurture your skills and take you to the next level. Future You goes further than you imagine.

Job Description

Lead the Customer Service team in Hong Kong to support both pre-purchase and post-purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve excellence. Conduct risk assessments in accordance with customer profiles and internal guidelines.

What Do We Expect Of You?

Team Supervision:

• Supervise the Customer Service team to ensure providing efficient and high-quality service
• Monitor team performance to meet SLA and internal KPIs.
• Provide coaching and mentorship to enhance team capabilities and service standards.
• Maintain customer relationships by addressing customer concerns and providing resolution in professional manner

Operations Management:

• Maintain smooth operations across customers, internal departments, and external partners.
• Oversee shipment tracking and tracing, ensuring timely updates for high-value shipments and supporting exception resolution.
• Oversee Underwriting and conduct Risk assessment according to customer profile
• Manage claims processes by supporting customers and stakeholders through investigations and ensuring timely execution of payments.
• Analyze and resolve business and service issues effectively.

Process & Project Management:

• Lead and implement projects, systems and new process following company direction.
• Ensure all processes and operational procedures are up to date, aligned with business needs, and thoroughly documented.

Reporting & Other Duties:

• Generate business reports to support decision-making.
• Perform other duties as assigned by the manager or the company.

What Skills Do You Need?

• Bachelor's degree with minimum 5 years of supervisory experience in customer service; experience in logistics or a related industry is preferred.
• Excellent interpersonal and communication skills.
• Detail-oriented, well-organized, self-driven and problem-solving abilities.
• Proficient in written and spoken English and Chinese.
• Skilled in MS Office applications including Outlook, Word, Excel, and PowerPoint.

Ways to apply

Interested parties please send your detailed resume stating your available date, current & expected salary to  or by clicking the "APPLY NOW" button.

UPS is an Equal Opportunities Employer committed to embrace diversity and inclusion. The Program is open to all applicants meeting the basic requirements and will be evaluated irrespective of gender, age, marital and family status, disability, sexual orientation and race.

Brand: Hang Seng Bank

Area of Interest: Branch and Retail Banking

Location:

Central, Hong Kong Island, HK

Work style: Hybrid Worker

Date: 16 Oct 2025

Some Careers Have More Impact Than Others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our team as
Customer Relationship Manager (Cross-boundary)
Principal Responsibilities

• Provide financial planning services to high-net-worth, mainlander and offshore customers
• Provide personalized service for these segment customers to build and maintain good relationships
• Promote investment, insurance and banking products for optimizing new business opportunities
• Manage operational risk and observe the relevant policies /guidelines and compliance requirements

Requirements

• University level education is an advantage OR
• HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / "Attained" or above) plus relevant work experience
• Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations
• Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
• Minimum of two years' experience in selling investment, insurance and banking products
• Experience in handling offshore and mainlander segment will be an advantage
• Strong sales and customer orientation, with good communication and interpersonal skills
• Strong self-motivation and ability to work under pressure
• High proficiency in Mandarin is a MUST. Good command of Cantonese and English is an advantage
• Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to
Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks
.
You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Company Description

Wealth Dimensions Consultancy Limited is a professional recruitment firm specializing in placing managerial and functional talents in various industries, including Banking, Accounting and Finance, Information Technology, and Sales and Marketing. We are licensed under the number 68601 and committed to matching top talent with outstanding career opportunities.

Role Description

• Promote investment, insurance and banking products for optimising new business opportunities
• Provide quality customer services to retail customers in the branch network
• Proactively identify customer needs and offer appropriate banking services and solutions
• Participate in promotional campaigns to acquire new business and strengthen customer loyalty
• Maintain awareness of operational risks and adhere to relevant policies and guidelines

Qualifications

• University degree / Associate degree holders and fresh graduates are welcome; or HKCEE / HKDSE holders with at least 2-3 year of working experience
• Passed in the Insurance Intermediaries Qualifying Examinations (IIQE Paper 1, 2, 3 or equivalent) and the Hong Kong Securities Institute Licensing Examination or an Exempted / Qualified Securities Dealer (HKSI Paper 1, 7, 8 or equivalent)
• Strong sales and customer orientation, with good communication and interpersonal skills
• Strong self-motivation and ability to work under pressure
• Relevant working experience in selling investment, insurance and banking products will be an advantage
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage

Brand: Hang Seng Bank

Area of Interest: Branch and Retail Banking

Location:

Mongkok, Kowloon, HK

Work style: Office Worker

Date: 16 Oct 2025

Some Careers Have More Impact Than Others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our team as
Customer Relationship Manager
.

Principal Responsibilities

• Provide financial planning services to high-net-worth customers
• Provide personalised service for this segment of customers to build and maintain good relationships
• Promote investment, insurance and banking products for optimising new business opportunities
• Manage operational risk and observe the relevant policies /guidelines and compliance requirements

Requirements

• University level education is an advantage OR
• HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / "Attained" or above) plus relevant work experience
• Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations
• Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
• Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance
• Minimum of two years' experience in selling investment, insurance and banking products
• Strong sales and customer orientation, with good communication and interpersonal skills
• Strong self-motivation and ability to work under pressure
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
• High level of customer centricity mindset and ability to manage complex interactions effectively
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Be curious and with passion to think deeply and rationally

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to
Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks
.
You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Hang Seng Bank is a leading financial institution in Hong Kong, committed to service excellence and providing best-in-class products and services. With a network of around 255 branches and automated banking centres, including 50 Prestige Banking Centres for high-end customers, Hang Seng serves over half of Hong Kong's adult population. The bank offers a dynamic working environment, excellent career development opportunities, and competitive compensation packages.

• Financial planning: Provide comprehensive financial planning services to high-net-worth customers, helping them achieve their financial goals.
• Relationship building: Deliver personalized service to build and maintain strong relationships with valuable clients.
• Product promotion: Promote a diverse range of investment, insurance, and banking products to optimize new business opportunities.
• Risk management: Manage operational risk and adhere to relevant policies, guidelines, and compliance requirements to ensure the highest standards of service.

• Educational background: University degree preferred, or HKCEE/HKDSE with relevant work experience. We value diverse educational backgrounds and experiences.
• Professional qualifications: Passes in Insurance Intermediaries Qualifying Examinations (IIQE 1,2,3) and Hong Kong Securities Institute (HKSI 1,7,8) Licensing Examinations. HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) certification is an advantage.
• Industry experience: Minimum of two years' experience in selling investment, insurance, and banking products. We welcome candidates with a strong desire to learn and grow in this field.
• Sales and customer focus: Strong sales orientation and excellent customer service skills, with the ability to manage complex interactions effectively.
• Language proficiency: Fluency in English and Chinese (Cantonese), with Putonghua proficiency as an advantage. These language skills are essential for effective communication with our diverse client base.
• Personal qualities: Self-motivated, adaptable, and able to work well under pressure. We value individuals who are curious, passionate about thinking deeply, and thrive in an Agile environment.

Our client offers an attractive remuneration package and other benefits, such as:

• Performance-based quarterly commissions and discretionary bonuses
• Generous 20 days of annual leave, plus additional leave entitlements for special occasions
• Comprehensive healthcare insurance coverage for you and your family
• Employer-contributed retirement benefit scheme
• Employee Share Purchase Plan
• Preferential interest rates for staff housing loans
• Work-life balance initiatives and volunteer work opportunities

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from individuals of all backgrounds and experiences who are passionate about customer service and financial planning.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Duties:

• Provide full range of wealth management services to a designated portfolio of high-net-worth customer.
• Expand the existing client base by exploring potential customers in the market.

Requirements:

• Degree holder or equivalent qualification at HKQF level 5.
• Minimum 3 years' experience in promoting retail banking products (experience in handling investment portfolio of affluent customers will be an advantage).
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required. (Qualified under SFO for handling Regulated Activities Types 1 & 4).
• Professional qualification of ARWP is an advantage.
• Good command of spoken English, Cantonese and Mandarin.