34 Site Support jobs in Hong Kong
Overnight On-Site Airline Support Specialist
Posted 10 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Who We Are
Who We Are
API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions, and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process.
Summary/Objective
The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client’s office.
The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:
- Transmitting monthly schedules to the hotels and ground transportation suppliers
- Update and transmit daily changes to the hotels and ground transportation suppliers
- Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
- Book overflow room as required at non-contracted hotels
- Interrogating the airline’s crew management system (CMS) to identify existing reservations and update new reservations
- Receiving calls from crew members to verify their hotel details and chase delayed ground transport
The On-site Airline Support Specialist provides total customer service, including but not limited to the following:
- Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
- Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
- Provides support, guidance, and training, working as the on-site liaison with the airline partner
- Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner
- Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
- Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely
- Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API
- Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts
- Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
- Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official “On Call Roster” when needed outside of regular working hours
- Maintains knowledge of API’s call centre work methodology and reservation systems that will best serve API’s clients most efficiently and professionally
Competencies
- Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment
- Solutions-oriented professional with a strong client focus
- Detail-oriented with great organisational skills
- High problem-solving agility
- Excellent interpersonal and negotiation skills
- Process management
- Excellent written and verbal communication proficiency
- You will have one to two years’ experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required
- Possesses outstanding relationship management and customer service skills
- Knowledge of Hotels as a product: hotel chains, categories, and locations
- Knowledge of Ground Transportation reservations
- Track record of delivering to deadlines
- Track record of operating successfully in a dynamic role
- The ability to prioritise work provided by others in terms of importance is imperative to this position
- Demonstrate strong communication skills, including active listening
- Strong computer skills: Excel, Word, Outlook, and Teams are required
Unless stated otherwise, this is a permanent full-time position on a rostered 4-day on, 3-day off schedule, working overnight, including public holidays and weekends. The shift commences at 10 p.m. and finishes at 8 a.m.
These hours are not fixed and can vary from time to time. Flexibility and availability are required as flight operations and job duties demand.
Travel
This position may require some travel, approximately 2-15 days per year.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Other Duties
Duties, responsibilities, and activities may change at any time according to business needs.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Powered by JazzHR
yZECEEhtmG Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Internet Publishing
Referrals increase your chances of interviewing at Accommodations Plus International by 2x
Get notified about new Airline Employee jobs in Islands District, Hong Kong SAR .
Officer, Equity Derivative Middle Office SupportKowloon City District, Hong Kong SAR 2 hours ago
Islands District, Hong Kong SAR 4 weeks ago
Resident Assistant Clerical Officer (Labour Relations) (RACO(LR))We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrOvernight On-Site Airline Support Specialist
Posted 3 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Who We Are
Who We Are
API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions, and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process.
Summary/Objective
The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client’s office.
The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:
- Transmitting monthly schedules to the hotels and ground transportation suppliers
- Update and transmit daily changes to the hotels and ground transportation suppliers
- Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
- Book overflow room as required at non-contracted hotels
- Interrogating the airline’s crew management system (CMS) to identify existing reservations and update new reservations
- Receiving calls from crew members to verify their hotel details and chase delayed ground transport
The On-site Airline Support Specialist provides total customer service, including but not limited to the following:
- Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
- Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
- Provides support, guidance, and training, working as the on-site liaison with the airline partner
- Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner
- Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
- Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely
- Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API
- Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts
- Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
- Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official “On Call Roster” when needed outside of regular working hours
- Maintains knowledge of API’s call centre work methodology and reservation systems that will best serve API’s clients most efficiently and professionally
Competencies
- Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment
- Solutions-oriented professional with a strong client focus
- Detail-oriented with great organisational skills
- High problem-solving agility
- Excellent interpersonal and negotiation skills
- Process management
- Excellent written and verbal communication proficiency
- You will have one to two years’ experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required
- Possesses outstanding relationship management and customer service skills
- Knowledge of Hotels as a product: hotel chains, categories, and locations
- Knowledge of Ground Transportation reservations
- Track record of delivering to deadlines
- Track record of operating successfully in a dynamic role
- The ability to prioritise work provided by others in terms of importance is imperative to this position
- Demonstrate strong communication skills, including active listening
- Strong computer skills: Excel, Word, Outlook, and Teams are required
Unless stated otherwise, this is a permanent full-time position on a rostered 4-day on, 3-day off schedule, working overnight, including public holidays and weekends. The shift commences at 10 p.m. and finishes at 8 a.m.
These hours are not fixed and can vary from time to time. Flexibility and availability are required as flight operations and job duties demand.
Travel
This position may require some travel, approximately 2-15 days per year.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
Other Duties
Duties, responsibilities, and activities may change at any time according to business needs.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Powered by JazzHR
yZECEEhtmG Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Internet Publishing
Referrals increase your chances of interviewing at Accommodations Plus International by 2x
Get notified about new Airline Employee jobs in Islands District, Hong Kong SAR .
Officer, Equity Derivative Middle Office SupportKowloon City District, Hong Kong SAR 2 hours ago
Islands District, Hong Kong SAR 4 weeks ago
Resident Assistant Clerical Officer (Labour Relations) (RACO(LR))We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Support Associate
Posted 10 days ago
Job Viewed
Job Description
Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.
Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.
Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.
We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.
Responsibilities:
- Respond to customer queries promptly and accurately via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions.
- Update our internal databases with information about technical issues and helpful customer discussions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather and share customer feedback with our Product, Sales and Marketing teams.
- Minimum of 2 years experience as a Customer Service Support or similar CS role.
- English Proficiency - Excellent communication in verbal and written.
- Experience working within a SaaS environment is required.
- Experience using help desk software and remote support tools.
- Must have a strong understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Ability to demonstrate patience when handling complex queries and challenges.
- Flexible to work on a shift schedule including night shifts and weekends.
Customer Support Lead
Posted 10 days ago
Job Viewed
Job Description
We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.
Key Responsibilities:- Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
- Monitor team performance and ensure adherence to service level agreements (SLAs).
- Develop and implement customer service strategies to enhance customer satisfaction.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Prepare and present regular reports on team performance and customer satisfaction metrics.
- Participate in the recruitment and onboarding of new customer support staff.
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Native English speaker with excellent written and verbal communication skills.
- Familiarity with CRM software and ticketing systems.
- Experience in the financial services industry.
- Knowledge of financial markets and trading platforms.
- Experience with customer service software such as Zendesk or Salesforce.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.
Additional Information:- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: Capital Markets
This job posting is active.
#J-18808-LjbffrCustomer Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
1 week ago Be among the first 25 applicants
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities
- Provide first-line support to clients via designated email, chat, and phone.
- Diagnose and resolve technical issues related to software and applications.
- Assist clients in understanding and utilizing our products effectively.
- Create and maintain documentation for troubleshooting procedures and FAQs.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Conduct training sessions for clients on product features and updates.
- Gather client feedback and communicate insights to product development teams.
- Stay updated on product features, industry trends, and best practices in AI technology.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
- Strong understanding of AI technologies and applications.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical information clearly and effectively.
- Experience with support ticketing systems and remote troubleshooting tools.
- Familiarity with programming languages (e.g., Python, Typescript) is a plus.
- Familiarity with Kubernetes, Linux, Database is a plus
- Strong interpersonal skills and a commitment to customer satisfaction.
- Seniority level Associate
- Employment type Full-time
- Industries Technology, Information and Media
Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x
Sign in to set job alerts for “Customer Support Engineer” roles.Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago
Wan Chai District, Hong Kong SAR 4 months ago
Desktop & Infrastructure Support SpecialistShenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
New Territories, Hong Kong SAR 2 days ago
Central & Western District, Hong Kong SAR 3 weeks ago
Front Office Application Support - Global Buy Side Firm - Hong KongShenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
Trading Application Support Engineer - Proprietary Trading (Hong Kong)Kowloon City District, Hong Kong SAR 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Support Lead
Posted 3 days ago
Job Viewed
Job Description
We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.
Key Responsibilities:- Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
- Monitor team performance and ensure adherence to service level agreements (SLAs).
- Develop and implement customer service strategies to enhance customer satisfaction.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Prepare and present regular reports on team performance and customer satisfaction metrics.
- Participate in the recruitment and onboarding of new customer support staff.
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Native English speaker with excellent written and verbal communication skills.
- Familiarity with CRM software and ticketing systems.
- Experience in the financial services industry.
- Knowledge of financial markets and trading platforms.
- Experience with customer service software such as Zendesk or Salesforce.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.
Additional Information:- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: Capital Markets
This job posting is active.
#J-18808-LjbffrCustomer Support Associate
Posted 3 days ago
Job Viewed
Job Description
Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.
Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.
Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.
We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.
Responsibilities:
- Respond to customer queries promptly and accurately via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions.
- Update our internal databases with information about technical issues and helpful customer discussions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather and share customer feedback with our Product, Sales and Marketing teams.
- Minimum of 2 years experience as a Customer Service Support or similar CS role.
- English Proficiency - Excellent communication in verbal and written.
- Experience working within a SaaS environment is required.
- Experience using help desk software and remote support tools.
- Must have a strong understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Ability to demonstrate patience when handling complex queries and challenges.
- Flexible to work on a shift schedule including night shifts and weekends.
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About the latest Site support Jobs in Hong Kong !
Customer Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
1 week ago Be among the first 25 applicants
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities
- Provide first-line support to clients via designated email, chat, and phone.
- Diagnose and resolve technical issues related to software and applications.
- Assist clients in understanding and utilizing our products effectively.
- Create and maintain documentation for troubleshooting procedures and FAQs.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Conduct training sessions for clients on product features and updates.
- Gather client feedback and communicate insights to product development teams.
- Stay updated on product features, industry trends, and best practices in AI technology.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
- Strong understanding of AI technologies and applications.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical information clearly and effectively.
- Experience with support ticketing systems and remote troubleshooting tools.
- Familiarity with programming languages (e.g., Python, Typescript) is a plus.
- Familiarity with Kubernetes, Linux, Database is a plus
- Strong interpersonal skills and a commitment to customer satisfaction.
- Seniority level Associate
- Employment type Full-time
- Industries Technology, Information and Media
Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x
Sign in to set job alerts for “Customer Support Engineer” roles.Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago
Wan Chai District, Hong Kong SAR 4 months ago
Desktop & Infrastructure Support SpecialistShenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
New Territories, Hong Kong SAR 2 days ago
Central & Western District, Hong Kong SAR 3 weeks ago
Front Office Application Support - Global Buy Side Firm - Hong KongShenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
Trading Application Support Engineer - Proprietary Trading (Hong Kong)Kowloon City District, Hong Kong SAR 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSpecialist / Senior Specialist, Digital Business (Customer Support)
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Specialist / Senior Specialist, Digital Business (Customer Support) role at United Asia Finance Ltd.
Job Responsibilities- Handle online loan applications, including processing, approval, and disbursement
- Respond to hotline inquiries and provide support via phone, email, or business messaging applications
- Perform general clerical and administrative tasks
- Undertake ad hoc duties as assigned
- F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
- Minimum 2 years of customer service experience in e-commerce, banking, or finance industry, preferably in consumer lending
- Proficiency in business messaging applications (e.g., WhatsApp)
- Good interpersonal skills, willing to learn, mature
- Fluent in written and spoken English and Chinese
- On-the-job training will be provided
- More experienced candidates may be considered for the role of Senior Specialist, Digital Business
Technical Support (Helpdesk)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers
Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Job Description And Responsibilities
IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.
The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.
Responsibilities
- Handling client inquiries about IBKR's security system via phone, tickets and chat
- Problem management with a focus on security protocols and practices
- Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
- Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
- Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
- Experience with Windows and/or macOS and basic office applications
- Experience and knowledge of Android/iOS smartphone operating systems
- Fluency in Cantonese and English (knowing Mandarin is a plus)
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits including medical, dental, specialist and inpatient
- Competitive package of Annual Leave
- Daily lunch ordered in-house with a fully stocked kitchen
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with a growing local presence
- Hybrid work arrangement role permitting
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
Referrals increase your chances of interviewing at Interactive Brokers by 2x
Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Hong Kong SAR $23,000.00-$26,000.00 6 days ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago
Wan Chai District, Hong Kong SAR 1 week ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago
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