50 Software Administrator jobs in Hong Kong

4 weeks ago Be among the first 25 applicants

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Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.

Responsibilities:

The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.

• Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system
• Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement
• Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade
• Analyze business requirement and provide support & solution
• Assist in project rollout and communicate timelines to business stakeholders.
• Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests.
• Maintain high availability of systems by continuously monitoring operation and performance.
• Coordinate with IT Security and Infrastructure team to build and maintain the platform
• Follow ITIL Application Support methodology to carry out incident and system change management procedures.
• Participate in support roster. Shift duty, weekend and holiday work as per requirements
  
  

• Degree in IT/Computer Science with minimum 5 years of experience in Application Support
• Experience in web-based application, web analytics and data security
• Hands on experience on SQL
• Hands on experiences on Excel / VBA and Java
• Hands on experiences on Linux and Windows OS
• Good command of both English and Mandarin (must)
• Process automation with Python and Shell scripting (not a must, but a plus)
• Exposure to system monitoring tools like Dynatrace and Geneos
• Self-learner, diligent, dependable and result driven team player
• Working experience on fast paced environment is an added advantage
• Good communication and interpersonal skills
• Excellent problem-solving skill
  
  

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Sopra Steria by 2x

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Sha Tin District, Hong Kong SAR 1 week ago

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3 days ago Be among the first 25 applicants

Direct message the job poster from MIGSO-PCUBED

About the Role

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across the Prime Services Production systems in a timely manner. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.

Responsibilities

• Operational Excellence:
• Maintain operational stability for front office business applications by managing daily tasks and ensuring a stable environment.
• Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.
• Continuously enhance the main monitoring tool and support the automation of repetitive tasks.
• Perform morning and weekend checks with global teams to ensure system readiness.
• Stakeholder Engagement:
• Collaborate closely with key stakeholders, including the head of the trading desk and technology managers.
• Service Implementation and Management:
• Participate in the rollout and management of new services.
• Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.
• Act as the initial point of contact for incident management queries and escalations.
• Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.
• Produce and manage post-incident reviews, chair review meetings, and assign action/task tickets to remediate problems.
• Update the wiki post-incident to document known errors and workarounds for the support team.
• Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.
• Coordinate and participate in annual disaster recovery drills.
• Collaborate with team members on shifts and provide on-call coverage as needed.

Qualifications

• University qualification with IT Major
• Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.

Required Skills

• Technical and Behavioural Competencies:
• Communication and Interpersonal Skills:
• Excellent interpersonal and communication abilities.
• Strong analytical and problem-solving skills.
• Effective prioritization and ability to work in fast-paced environments.
• Adaptability and Initiative:
• Ability to manage and adapt to changes and complexity confidently.
• Takes initiative, self-learner, diligent, dependable, and result-driven team player.
• Self-sufficient drive to work around obstacles sustainably.
• Technical Knowledge:
• Demonstrable strong working knowledge of the ITIL Service Management framework.
• Working knowledge of UNIX and Linux operating systems.
• Proficient in SQL and Shell scripting.
• Experience managing platforms in Linux and Windows environments.
• Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.
• Understanding and experience with Agile methodology.
• Global and Organizational Skills:
• Ability to work across countries, regions, and time zones with diverse cultures and technical capabilities.
• Understanding of how to navigate processes and build networks in large organizations.

Preferred Skills

• Domain Knowledge:
• Strong understanding of APAC equities markets and prime brokerage business.
• Technical Expertise:
• Experience with Java, Kafka, Python, and Kubernetes.

• Seniority level Executive

• Employment type Contract

• Job function Information Technology
• Industries Banking and Securities and Commodity Exchanges

Referrals increase your chances of interviewing at MIGSO-PCUBED by 2x

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

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4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.
For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.
Responsibilities:
The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.

• Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system
• Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement
• Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade
• Analyze business requirement and provide support & solution
• Assist in project rollout and communicate timelines to business stakeholders.
• Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests.
• Maintain high availability of systems by continuously monitoring operation and performance.
• Coordinate with IT Security and Infrastructure team to build and maintain the platform
• Follow ITIL Application Support methodology to carry out incident and system change management procedures.
• Participate in support roster. Shift duty, weekend and holiday work as per requirements
  

• Degree in IT/Computer Science with minimum 5 years of experience in Application Support
• Experience in web-based application, web analytics and data security
• Hands on experience on SQL
• Hands on experiences on Excel / VBA and Java
• Hands on experiences on Linux and Windows OS
• Good command of both English and Mandarin (must)
• Process automation with Python and Shell scripting (not a must, but a plus)
• Exposure to system monitoring tools like Dynatrace and Geneos
• Self-learner, diligent, dependable and result driven team player
• Working experience on fast paced environment is an added advantage
• Good communication and interpersonal skills
• Excellent problem-solving skill
  

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Sopra Steria by 2x

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Sha Tin District, Hong Kong SAR 1 week ago

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Join to apply for the Trading Application Support Engineer role at Flow Traders

2 days ago Be among the first 25 applicants

Join to apply for the Trading Application Support Engineer role at Flow Traders

Flow Traders is looking for a motivated individual with a strong interest in technology and financial markets to join our APAC Application Support team. The applicant must have an enterprising mind-set with the ability to manage multiple responsibilities and demands. You will be working with highly skilled and motivated colleagues such as Traders, Developers, and System Engineers in order to achieve a common goal.

As a member of our Application Support team, you will provide hands-on support to our traders in order to safeguard the performance and stability of our proprietary trading systems. Additionally, you will participate in projects, advise on structural improvements, and monitor trends within your area of expertise to capitalise on the opportunities afforded by new technologies.

What You Will Do

• Respond quickly to any technical issues affecting in-house trading applications
• Optimize our infrastructure for business needs
• Utilise project- and change-management tools to maintain and configure trading infrastructure
• Analyse and enhance exchange connectivity
• Investigate latency issues and bottlenecks. Collaborate with stakeholders to resolve latency issues and improve overall system efficiency
• Monitor and document trading applications and IT infrastructure
• Collaborate with developers to design new and improved in-house applications
  
  

• Working knowledge and keen interest in Unix/Linux and Windows operating systems
• Prior experience in the financial services industry
• Proficiency with scripting languages, such as bash and Python
• Basic networking knowledge (TCP/IP, routing, multicast, etc.)
• Excellent communication skills, with a service-oriented attitude
• Ability to work in a fast-paced environment with a strong sense of urgency
• Strong organisational, analytical, and problem-solving skills
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries Software Development

Referrals increase your chances of interviewing at Flow Traders by 2x

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Hong Kong, Hong Kong SAR HK$0,000.00-HK 80,000.00 1 week ago

Sha Tin District, Hong Kong SAR 1 day ago

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About The Role

We are seeking a technically skilled and user-focused Application Support Analyst to join the digital team at Kai Tak Sports Park (KTSP) , Hong Kong's largest and most iconic sports and entertainment venue.

This role involves supporting mission-critical systems such as ticketing, mobile applications, and the Venue Booking System (VBS). You will handle day-to-day support and real-time event operations , collaborating with vendors and business teams to ensure seamless experiences for users and event operators.

• Provide technical and application support for KTSP's core systems, including:
• Ticketing platforms
• Mobile/web applications
• API Management Platform
• Venue Booking System (VBS) for facility reservations and sports programme enrollments
• Perform incident diagnosis and troubleshooting, working with vendors to resolve issues efficiently.
• Monitor system performance and logs, especially during high-volume periods and events.
• Assist in change management, testing, and release coordination for application updates and patches.
• Engage with internal users and frontline staff to gather feedback and understand workflow needs.
• Identify areas for application and user experience improvements.
• Maintain clear documentation, user manuals, and support procedures.
• Support live events or peak operations as part of an event duty roster, ensuring smooth digital operations.

• Degree in Information Technology or a related discipline.
• Minimum 3 years of experience in application support, IT operations, or technical helpdesk.
• Hands-on experience supporting web or mobile platforms, ideally customer-facing.
• Knowledge of:
• Windows OS, networking basics
• Web technologies (HTML, JSON, APIs)
• Databases (e.g., SQL, MySQL) and application logs
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent communication skills in both English and Chinese (spoken and written).
• Self-motivated with a service-oriented mindset and willingness to learn.
• Ability to work independently and in a fast-paced, event-driven environment.

• Experience with event tech, ticketing systems, or SaaS platforms.
• Exposure to systems like VBS, CRM tools, or POS.
• Knowledge of ITSM tools (e.g., Jira, ServiceNow) or log monitoring systems.
• Familiarity with Agile or DevOps practices.

At Kai Tak Sports Park , you'll support a world-class venue that hosts sports, concerts, and community events.

What Makes This Opportunity Unique

• Excitement & Impact: Support major live events, professional sports matches, and public programmes.
• Diverse Tech Exposure: Work with multiple systems including mobile apps, ticketing, VBS, integrations, and real-time dashboards.
• Collaborative Culture: Join a dynamic team that values your ideas and initiative.
• Growth & Learning: Gain hands-on experience with modern tech stacks and system integration challenges.
• Perks: Occasional access to venue events, modern working environment, and staff recreation options.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Events Services

This job is active and accepting applications.

Join to apply for the Trading Application Support Engineer role at Flow Traders

2 days ago Be among the first 25 applicants

Join to apply for the Trading Application Support Engineer role at Flow Traders

Flow Traders is looking for a motivated individual with a strong interest in technology and financial markets to join our APAC Application Support team. The applicant must have an enterprising mind-set with the ability to manage multiple responsibilities and demands. You will be working with highly skilled and motivated colleagues such as Traders, Developers, and System Engineers in order to achieve a common goal.
As a member of our Application Support team, you will provide hands-on support to our traders in order to safeguard the performance and stability of our proprietary trading systems. Additionally, you will participate in projects, advise on structural improvements, and monitor trends within your area of expertise to capitalise on the opportunities afforded by new technologies.
What You Will Do

• Respond quickly to any technical issues affecting in-house trading applications
• Optimize our infrastructure for business needs
• Utilise project- and change-management tools to maintain and configure trading infrastructure
• Analyse and enhance exchange connectivity
• Investigate latency issues and bottlenecks. Collaborate with stakeholders to resolve latency issues and improve overall system efficiency
• Monitor and document trading applications and IT infrastructure
• Collaborate with developers to design new and improved in-house applications
  

• Working knowledge and keen interest in Unix/Linux and Windows operating systems
• Prior experience in the financial services industry
• Proficiency with scripting languages, such as bash and Python
• Basic networking knowledge (TCP/IP, routing, multicast, etc.)
• Excellent communication skills, with a service-oriented attitude
• Ability to work in a fast-paced environment with a strong sense of urgency
• Strong organisational, analytical, and problem-solving skills
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries Software Development

Referrals increase your chances of interviewing at Flow Traders by 2x

Shenzhen, Guangdong, China CN¥22,000.00-CN¥25,000.00 1 year ago

Hong Kong, Hong Kong SAR HK$0,000.00-HK 80,000.00 1 week ago

Sha Tin District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About The Role

We are seeking a technically skilled and user-focused Application Support Analyst to join the digital team at Kai Tak Sports Park (KTSP) , Hong Kong's largest and most iconic sports and entertainment venue.

This role involves supporting mission-critical systems such as ticketing, mobile applications, and the Venue Booking System (VBS). You will handle day-to-day support and real-time event operations , collaborating with vendors and business teams to ensure seamless experiences for users and event operators.

• Provide technical and application support for KTSP's core systems, including:
• Ticketing platforms
• Mobile/web applications
• API Management Platform
• Venue Booking System (VBS) for facility reservations and sports programme enrollments
• Perform incident diagnosis and troubleshooting, working with vendors to resolve issues efficiently.
• Monitor system performance and logs, especially during high-volume periods and events.
• Assist in change management, testing, and release coordination for application updates and patches.
• Engage with internal users and frontline staff to gather feedback and understand workflow needs.
• Identify areas for application and user experience improvements.
• Maintain clear documentation, user manuals, and support procedures.
• Support live events or peak operations as part of an event duty roster, ensuring smooth digital operations.

• Degree in Information Technology or a related discipline.
• Minimum 3 years of experience in application support, IT operations, or technical helpdesk.
• Hands-on experience supporting web or mobile platforms, ideally customer-facing.
• Knowledge of:
• Windows OS, networking basics
• Web technologies (HTML, JSON, APIs)
• Databases (e.g., SQL, MySQL) and application logs
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent communication skills in both English and Chinese (spoken and written).
• Self-motivated with a service-oriented mindset and willingness to learn.
• Ability to work independently and in a fast-paced, event-driven environment.

• Experience with event tech, ticketing systems, or SaaS platforms.
• Exposure to systems like VBS, CRM tools, or POS.
• Knowledge of ITSM tools (e.g., Jira, ServiceNow) or log monitoring systems.
• Familiarity with Agile or DevOps practices.

At Kai Tak Sports Park , you'll support a world-class venue that hosts sports, concerts, and community events.

What Makes This Opportunity Unique

• Excitement & Impact: Support major live events, professional sports matches, and public programmes.
• Diverse Tech Exposure: Work with multiple systems including mobile apps, ticketing, VBS, integrations, and real-time dashboards.
• Collaborative Culture: Join a dynamic team that values your ideas and initiative.
• Growth & Learning: Gain hands-on experience with modern tech stacks and system integration challenges.
• Perks: Occasional access to venue events, modern working environment, and staff recreation options.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Events Services

This job is active and accepting applications.

2 days ago Be among the first 25 applicants

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a strong Application Support in Hong Kong to join and support our client's Prime Services Production Support team, providing global application support in a fast-paced, trade floor environment. This role involves close collaboration with front office, developers, business analysts, and infrastructure teams.

Responsibilities

• Operational Excellence: Ensure stability of front-office applications by handling daily operations, enhancing monitoring tools, automating tasks, and conducting system checks with global teams.
• Stakeholder Engagement: Work closely with trading desk heads and technology managers to align on priorities and solutions.
• Service Implementation: Support rollout and maintenance of new services; plan and execute production changes to minimize risks.
• Incident Management: Serve as first contact for incidents, lead resolution efforts, manage communications, conduct reviews, and document known issues and workarounds.
• Global Collaboration: Coordinate with global teams under a 'follow the sun' model, participate in disaster recovery drills, and support on-call rotation.

Requirements:

• 4+ years of experience in investment banking applications
• Experienced with Java, Kafka, Python, and Kubernetes
• Strong knowledge of ITIL Service Management
• Proficient in SQL and Shell scripting
• Hands-on with UNIX/Linux and Windows platforms
• Familiar with Autosys, ITRS Geneos, and Dynatrace
• Knowledge of Agile methodology

• Seniority level Executive

• Employment type Full-time

• Job function Information Technology
• Industries Information Technology & Services and Banking

Referrals increase your chances of interviewing at Keyrus by 2x

Get notified about new Application Support Engineer jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a strong Application Support in Hong Kong to join and support our client's Prime Services Production Support team, providing global application support in a fast-paced, trade floor environment. This role involves close collaboration with front office, developers, business analysts, and infrastructure teams.

Responsibilities

• Operational Excellence: Ensure stability of front-office applications by handling daily operations, enhancing monitoring tools, automating tasks, and conducting system checks with global teams.
• Stakeholder Engagement: Work closely with trading desk heads and technology managers to align on priorities and solutions.
• Service Implementation: Support rollout and maintenance of new services; plan and execute production changes to minimize risks.
• Incident Management: Serve as first contact for incidents, lead resolution efforts, manage communications, conduct reviews, and document known issues and workarounds.
• Global Collaboration: Coordinate with global teams under a 'follow the sun' model, participate in disaster recovery drills, and support on-call rotation.

Requirements:

• 4+ years of experience in investment banking applications
• Experienced with Java, Kafka, Python, and Kubernetes
• Strong knowledge of ITIL Service Management
• Proficient in SQL and Shell scripting
• Hands-on with UNIX/Linux and Windows platforms
• Familiar with Autosys, ITRS Geneos, and Dynatrace
• Knowledge of Agile methodology

• Seniority level Executive

• Employment type Full-time

• Job function Information Technology
• Industries Information Technology & Services and Banking

Referrals increase your chances of interviewing at Keyrus by 2x

Get notified about new Application Support Engineer jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.