What Jobs are available for Software Director in Hong Kong?

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe and are at the forefront of driving innovation for our businesses, customers, and colleagues. As a part of the technology organisation, the HSBC Emerging Technology, Innovation and Ventures team is a dedicated group of technologists, scientists, and venture capitalists focused on emerging trends that will help HSBC deliver world-class, digital-first banking across our global network.

We are currently seeking a high calibre professional to join our team as a Senior Associate Director Software Engineering.

Principal Responsibilities

In this role you will:

• Drive the adoption of AI solutions to facilitate the migration of legacy systems while ensuring business continuity and alignment with HSBC strategies
• Collaborate with key business stakeholders (e.g., CIB, iWPB) to define migration strategies, secure executive buy-in, and manage communications
• Ensure the security, scalability, and reliability of AI solutions through proactive monitoring and thorough testing
• Integrate AI capabilities into bank-wide applications and workflows by collaborating with engineering teams and other stakeholders
• Oversee governance and provide regular progress reports on migration initiatives to senior technology and business stakeholders
• Stay current with advancements in AI technologies and drive continuous improvement of the platform's capabilities
• Manage programme financials, including headcount and budget, to deliver projects within scope, on time, and on budget while adhering to HSBC strategies and risk frameworks

Requirements

To be successful you will:

• Proven experience in a leadership role managing large-scale legacy application migration or complex technology programmes
• Exceptional stakeholder management and influencing skills, with a proven ability to drive decisions in a matrix organization
• Strong project planning and execution capabilities, including expertise in business case development and benefits realization
• Demonstrable experience in developing, deploying, and maintaining AI platforms. Knowledge of AI technologies and their integration is highly desirable
• Highly resilient professional adept at managing substantial programme budgets and resources while ensuring quality and timeliness
• Outstanding written and verbal communication skills, along with strong presentation capabilities for executive-level reporting
• Comprehensive knowledge of the financial services industry and a deep understanding of HSBC's Risk and Controls framework
• Proven track record of delivering successful business-enabling technology programmes on time and within budget

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Who We Are Looking For.
State Street Markets FX Re-platforming is a program to advance our Trading, Risk, Sales and Operational capabilities. This position will require working with global teams on FORTE project which is our new FX front office risk and trading ecosystem.

Why Is This Role Important To Us
As our FX business growth accelerating, to provide timely support to our business and quick to market, we need this position to work in Hong Kong office as the key developer to deliver FORTE system and provide production support for APAC business users.

What You Will Be Responsible For

• Collaborate with Business Analysts and Product Managers to create working and sustainable software of high complexity.
• Direct problem solving for projects or major phases of projects to resolve advanced software technical issues.
• Develop, test, debug, and implement software programs, applications, and projects using React, JavaScript, or other related software engineering languages.
• Provide informed guidance and critical analysis of proposed changes during code reviews.
• Write unit and automation tests to ensure a high-quality product.
• Identify ways of improving the development of test methodologies and related test methodology frameworks.
• Provide L4 support when issue or incident occurs.

What We Value

• Expertise in Software Engineering best practices, object-oriented programming, design patterns, and SOLID principles.
• Good understanding of Internet Protocols (HTTP), Front-end frameworks for the Web including React, HTML5, JSON, JavaScript, TypeScript.
• Demonstrated experience with API styles like REST, RPC, gRPC or OpenAPI
• Good Understanding of Native and External Web-Browser controls.
• Demonstrated knowledge of SQL and Oracle.
• Demonstrated problem solving abilities involving multi-tiered, high-performance database applications.
• Demonstrated ability to design and develop software solutions to business and technical problems of high complexity.
• Proven written and verbal communication skills.
• Demonstrated ability to work well with peers in a collaborative team environment.

Education & Preferred Qualifications

• Bachelor's degree in computer science or a related technical field.
• 5 - 10 years of software engineering experience.
• 3 years of experience in financial services domain.

Job ID: R-

Responsibilities:

Reporting to CTO, you are responsible for

• Oversee and lead software development in Hong Kong and Shenzhen for commercial digitalization purposes.

• Lead the end-to-end delivery of complex, cross-functional technology programs, from initial concept through deployment, adoption, and transition to operational support, ensuring alignment with technology strategy and successful execution within scope, time, and budget.

• Troubleshoot to identify root cause and implement corrective actions on existing platforms and multi-business systems.

• Identify and integrate new technologies into new product development efforts.

• Serve as the primary point of contact for program status, partnering with management and cross-functional teams across business users and vendor partneship, product, engineering, and cybersecurity in providing transparent and regular communication, including escalating risks and facilitating key decisions.

• Manage relationships with third-party vendors and technology partners on contracts and program budgets, identifying cost-saving opportunities and ensuring service quality.

• Provide professional consultancy, change management, programme / project management services to multiple lines of businesses and functions throughout the end-to-end of the transformation cycle from design to implementation.

• End-to-end manage system development projects from initiation to closure.

• Establish and enforce software development standards and framework by adopting industry best practices and industry quality standard relevant to the company business.

• Analyze and research the trend of automation and intelligence in business operations, learn and improve their own IT technical capacity reserves.

• Perform other ad-hoc projects and task as assigned by the management.

Requirements:

• High Diploma in Electrical/Electronic Engineering/Computer Science/Information Technology or related discipline.

• Minimum 5 years' hands on experience on both web and application developments in IT / Financial / Wallet industry.

• Work experience in Business Analysis/Consulting/ Integration would be a plus.

• Knowledge of HTML, CSS, JavaScript and Linux Kernel and Linux networking.

• Proven track record of at least 3 years in programming, with a strong proficiency in Python, C/C++, and Java.

• Proven experience in leading the software development team and collaborate with contractors for successful delivery of projects.

• Good analytical and problem solving skills, able to identify and resolve project risks and challenges, and have strong stress tolerance.

• Strong understanding of software development lifecycles (Agile, Scrum, Waterfall), vendor management, and financial planning.

• Good command of English and Chinese, Fluent in Mandarin is a huge plus.

• Immediate available is preferred.

JOB DESCRIPTION

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorganChase within the Asset Management, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal Training and certification on software engineering and 4+ years of applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Our Asset and Wealth Management division is driven by innovators like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow. It's our mission to efficiently take care of our clients' wealth, helping them get, and remain properly invested. Our team of agile technologists thrive in a cloud-native environment that values continuous learning using a data-centric approach in developing innovative technology solutions.

Hong Kong Applied Science and Technology Research Institute (ASTRI) was founded by the Government of the Hong Kong Special Administrative Region in 2000 with the mission of enhancing Hong Kong's competitiveness through applied research. ASTRI's core R&D competence in various areas is grouped under five Technology Divisions: Advanced Electronic Components and Systems; Artificial Intelligence and Trust Technologies; Communications Technologies; IoT Sensing and AI Technologies; and Intelligent Perception and Control Technologies.

It is applied across six core areas which are Smart City, Financial Technologies, New Industrialisation and Intelligent Manufacturing, Digital Health, Application Specific Integrated Circuits and Metaverse.

Over the years, ASTRI has nurtured a pool of research, I&T talents and received numerous international awards for its pioneering innovations as well as outstanding business and community contributions. ASTRI has transferred about 1,600 technologies to the industry and has been granted close to 1,200 patents in the Mainland, the United States, and other countries.

We are seeking a highly experienced and results-driven Senior Director to establish and lead our high quality technology delivery and project management. This is a strategic leadership role designed to bring rigor, excellence, and flawless execution to our diverse portfolio of research and technology projects. The ideal candidate is a seasoned leader with a proven track record in systems integration (SI), possessing over 15 years of experience navigating complex stakeholder landscapes, mitigating significant project risks (including delays, quality issues, and supplier challenges), and elevating project management maturity within a technical environment.

You will be the central figure ensuring that our ambitious research projects are delivered on time, within scope, on budget, and to the highest quality standards, meeting the exacting requirements of our government and commercial partners.

Job Responsibilities

Strategic Technology Delivery Leadership & PMO Governance:

• Establish, stand up, and lead the enterprise PMO, defining its mission, governance structure, and value proposition.
• Develop, implement, and enforce standardized project management methodologies, tools, templates, and best practices across all research technology divisions.
• Define and track key performance indicators (KPIs) and metrics to measure project health, portfolio performance, and PMO effectiveness.
• Provide executive-level reporting and dashboards on portfolio status, resource allocation, risks, and financials.

Project Execution & Delivery:

• Provide direct oversight and guidance for the company's most critical and complex research projects.
• Proactively identify, assess, and mitigate project risks, especially those related to schedule delays, quality assurance, and supplier performance.
• Implement robust change control and contingency planning processes to maintain project integrity.
• Ensure strict adherence to compliance, security, and reporting requirements mandated by government and commercial contracts.

Stakeholder Management:

• Serve as the primary point of contact for project execution matters with key government agencies and major commercial clients.
• Build and maintain strong, trusted relationships with internal divisional leaders, project delivery staff, and external partners.
• Manage complex communications and expectations, facilitating decisive actions and resolving conflicts at the senior level.

Project Leadership & Development:

• Lead, mentor, and develop a team of project/program managers and PMO staff embedded within research technology divisions.
• Foster a culture of accountability, continuous improvement, and excellence in project delivery.
• Assess organizational capabilities and implement training programs to upskill project management staff.

IT Leadership & Governance:

• Lead and oversee the IT Department to support business strategies, drive digital transformation, and enhance operational efficiency within budget and timeline constraints.
• Manage the development, implementation, and support of IT systems across business units, ensuring alignment with compliance, cybersecurity, and data protection regulations in Hong Kong and Mainland China.
• Direct IT projects and risk management initiatives, including contingency planning, vendor management, and mitigation of security and infrastructure risks.
• Provide strategic leadership and governance, including policy development, staff mentoring, resource planning, and collaboration with senior management and facilities teams, with occasional travel to Mainland offices.

Supplier & Vendor Management:

• Oversee the management of key suppliers and technology partners, ensuring they meet their contractual obligations for quality, timing, and performance.
• Develop strategies to address and remediate chronic supplier issues.

Qualifications & Experience

Required:

• A minimum of 15 years of progressive experience in project and program management, with at least 8 years in a senior leadership role (Director level or above) overseeing a PMO or large portfolio. Candidate with less experience may be considered for the position of Director.
• Extensive background in Systems Integration (SI) is mandatory, with a deep understanding of integrating complex technologies and software solutions.
• Proven experience managing a multi-million dollar portfolio of projects with multiple, concurrent workstreams.
• Demonstrable expertise in managing projects for major government contracts and large commercial clients.
• A strong track record of successfully turning around troubled projects, resolving quality issues, and mitigating significant delays.
• Expert knowledge of project management methodologies (e.g., Agile, Hybrid, Waterfall) and PMO frameworks.
• Proven experience in overseeing IT function and leading a sizable team in reputable organization, with substantial experience in IT strategy, governance, system development, cybersecurity, IT system deployment and operation support.
• Exceptional financial acumen with experience in budgeting, forecasting, and cost management.
• Outstanding communication, negotiation, and influencing skills with the ability to interact confidently with C-level executives, clients, and technical teams.

Preferred:

• Advanced degree in Engineering, Computer Science, Business Administration, or a related field.
• PMP, PgMP, or other relevant project management certifications are highly desirable.
• Experience within a research & development or technology innovation environment.

Personal Attributes:

• A strategic thinker with a pragmatic, hands-on approach to problem-solving.
• Resilient and decisive under pressure, with a calm demeanor in crisis situations.
• A natural leader and mentor who inspires teams to achieve excellence.
• Diplomatic yet assertive, with the ability to drive consensus and hold teams accountable.
• Exceptionally organized and detail-oriented, without losing sight of the big picture.

The appointment will be on renewable contract terms with a competitive salary and performance-linked variable pay. Fringe benefits include paid leave, medical, insurance coverage and contribution to MPF. The incumbent will normally work a five-day week.

For interested parties, please submit your application with detailed CV within two weeks of the post date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until the post is filled.

The resume should
not
include any sensitive personal information such as ID card no. or travel document number, etc.

Position offer is subject to the applicant's experience and academic qualification. Only short-listed candidates will be notified. ASTRI reserves the right not to fill the position.

ASTRI is an Equal Opportunities Employer. Personal data provided by job applicants will be used exclusively for recruitment only. For details, please refer to ASTRI Privacy Policy Statement.

Hong Kong Applied Science and Technology Research Institute (ASTRI) was founded by the Government of the Hong Kong Special Administrative Region in 2000 with the mission of enhancing Hong Kong's competitiveness through applied research. ASTRI's core R&D competence in various areas is grouped under five Technology Divisions: Advanced Electronic Components and Systems; Artificial Intelligence and Trust Technologies; Communications Technologies; IoT Sensing and AI Technologies; and Intelligent Perception and Control Technologies.

It is applied across six core areas which are Smart City, Financial Technologies, New Industrialisation and Intelligent Manufacturing, Digital Health, Application Specific Integrated Circuits and Metaverse.

Over the years, ASTRI has nurtured a pool of research, I&T talents and received numerous international awards for its pioneering innovations as well as outstanding business and community contributions. ASTRI has transferred about 1,600 technologies to the industry and has been granted close to 1,200 patents in the Mainland, the United States, and other countries.

We are seeking a highly experienced and results-driven Senior Director to establish and lead our high quality technology delivery and project management. This is a strategic leadership role designed to bring rigor, excellence, and flawless execution to our diverse portfolio of research and technology projects. The ideal candidate is a seasoned leader with a proven track record in systems integration (SI), possessing over 15 years of experience navigating complex stakeholder landscapes, mitigating significant project risks (including delays, quality issues, and supplier challenges), and elevating project management maturity within a technical environment.

You will be the central figure ensuring that our ambitious research projects are delivered on time, within scope, on budget, and to the highest quality standards, meeting the exacting requirements of our government and commercial partners.

Job Responsibilities

Strategic Technology Delivery Leadership & PMO Governance:

• Establish, stand up, and lead the enterprise PMO, defining its mission, governance structure, and value proposition.
• Develop, implement, and enforce standardized project management methodologies, tools, templates, and best practices across all research technology divisions.
• Define and track key performance indicators (KPIs) and metrics to measure project health, portfolio performance, and PMO effectiveness.
• Provide executive-level reporting and dashboards on portfolio status, resource allocation, risks, and financials.

Project Execution & Delivery:

• Provide direct oversight and guidance for the company's most critical and complex research projects.
• Proactively identify, assess, and mitigate project risks, especially those related to schedule delays, quality assurance, and supplier performance.
• Implement robust change control and contingency planning processes to maintain project integrity.
• Ensure strict adherence to compliance, security, and reporting requirements mandated by government and commercial contracts.

Stakeholder Management:

• Serve as the primary point of contact for project execution matters with key government agencies and major commercial clients.
• Build and maintain strong, trusted relationships with internal divisional leaders, project delivery staff, and external partners.
• Manage complex communications and expectations, facilitating decisive actions and resolving conflicts at the senior level.

Project Leadership & Development:

• Lead, mentor, and develop a team of project/program managers and PMO staff embedded within research technology divisions.
• Foster a culture of accountability, continuous improvement, and excellence in project delivery.
• Assess organizational capabilities and implement training programs to upskill project management staff.

IT Leadership & Governance:

• Lead and oversee the IT Department to support business strategies, drive digital transformation, and enhance operational efficiency within budget and timeline constraints.
• Manage the development, implementation, and support of IT systems across business units, ensuring alignment with compliance, cybersecurity, and data protection regulations in Hong Kong and Mainland China.
• Direct IT projects and risk management initiatives, including contingency planning, vendor management, and mitigation of security and infrastructure risks.
• Provide strategic leadership and governance, including policy development, staff mentoring, resource planning, and collaboration with senior management and facilities teams, with occasional travel to Mainland offices.

Supplier & Vendor Management:

• Oversee the management of key suppliers and technology partners, ensuring they meet their contractual obligations for quality, timing, and performance.
• Develop strategies to address and remediate chronic supplier issues.

Qualifications & Experience

Required:

• A minimum of 15 years of progressive experience in project and program management, with at least 8 years in a senior leadership role (Director level or above) overseeing a PMO or large portfolio. Candidate with less experience may be considered for the position of Director.
• Extensive background in Systems Integration (SI) is mandatory, with a deep understanding of integrating complex technologies and software solutions.
• Proven experience managing a multi-million dollar portfolio of projects with multiple, concurrent workstreams.
• Demonstrable expertise in managing projects for major government contracts and large commercial clients.
• A strong track record of successfully turning around troubled projects, resolving quality issues, and mitigating significant delays.
• Expert knowledge of project management methodologies (e.g., Agile, Hybrid, Waterfall) and PMO frameworks.
• Proven experience in overseeing IT function and leading a sizable team in reputable organization, with substantial experience in IT strategy, governance, system development, cybersecurity, IT system deployment and operation support.
• Exceptional financial acumen with experience in budgeting, forecasting, and cost management.
• Outstanding communication, negotiation, and influencing skills with the ability to interact confidently with C-level executives, clients, and technical teams.

Preferred:

• Advanced degree in Engineering, Computer Science, Business Administration, or a related field.
• PMP, PgMP, or other relevant project management certifications are highly desirable.
• Experience within a research & development or technology innovation environment.

Personal Attributes:

• A strategic thinker with a pragmatic, hands-on approach to problem-solving.
• Resilient and decisive under pressure, with a calm demeanor in crisis situations.
• A natural leader and mentor who inspires teams to achieve excellence.
• Diplomatic yet assertive, with the ability to drive consensus and hold teams accountable.
• Exceptionally organized and detail-oriented, without losing sight of the big picture.

The appointment will be on renewable contract terms with a competitive salary and performance-linked variable pay. Fringe benefits include paid leave, medical, insurance coverage and contribution to MPF. The incumbent will normally work a five-day week.

For interested parties, please submit your application with detailed CV within two weeks of the post date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until the post is filled.

The resume should not include any sensitive personal information such as ID card no. or travel document number, etc.

Position offer is subject to the applicant's experience and academic qualification. Only short-listed candidates will be notified. ASTRI reserves the right not to fill the position.

ASTRI is an Equal Opportunities Employer. Personal data provided by job applicants will be used exclusively for recruitment only. For details, please refer to ASTRI Privacy Policy Statement.

Job Description

The Cloud Support Manager/Director is a critical leader who acts as the customer's

champion within Oracle Cloud Engineering Orgnization. This role commands the endto-

end resolution process for high-priority, technically complex customer issues

realted to OCI that cannot be resolved at the customer facing team. You will serve as

the nerve center for crisis management, orchestrating collaboration between top-tier

engineers, product managers, and leadership to drive issues to a swift and complete

resolution. Your success will be measured by your ability to minimize customer impact,

restore service, and enhance customer satisfaction through clear communication and

relentless problem-solving.

Responsibilities

• Incident Command: Own and manage the lifecycle of escalated customer incidents

from initiation to resolution, serving as the primary point of contact for all stakeholders.

• Cross-Functional Leadership: Assemble and lead virtual, cross-functional teams of

subject matter experts from OCI Support, Engineering, Operations, and Product

Management to investigate, diagnose, and resolve complex technical problems.

• Stakeholder Communication: Deliver clear, concise, and timely updates to customers

and internal stakeholders, including executive leadership. Manage expectations and build

confidence throughout the resolution process.

• Technical Problem Solving: Facilitate technical deep-dives and drive the root cause

analysis (RCA) process to ensure that permanent solutions are implemented to prevent

future occurrences.

• Customer Advocacy: Act as the voice of the customer within OCI, ensuring their needs

are prioritized and that their feedback contributes to product and process improvements.

• Process Improvement: Analyze escalation trends and identify opportunities to enhance

support processes, documentation, and training to reduce the frequency and impact of

future escalations.

• Reporting and metrics: Track, analyze, and report on key performance indicators

(KPIs) for the escalation process, such as resolution times, escalation rates, and customer

satisfaction scores.

• Team mentorship: Provide informal coaching and guidance to less experienced support

staff on handling escalated cases and improving overall service quality.

Minimum qualifications:

Education:

Confidential – Oracle Internal

• Bachelor's degree in Computer Science, Engineering, a related technical field, or

equivalent experience demonstrating strong technical knowledge.

Experience:

• 5+ years of experience in a technical support, site reliability, or engineering role for a

large-scale cloud platform.

• 2+ years of experience in an escalation management, incident management, or technical

account management role.

Skills:

• Demonstrated ability to manage complex technical projects and lead cross-functional

teams under pressure.

• Exceptional communication, negotiation, and de-escalation skills, with the ability to

articulate technical issues to both technical and non-technical audiences.

• Strong understanding of cloud infrastructure components, including compute, storage,

networking and security.

Preferred qualifications:

• OCI certification or hands-on experience with Oracle Cloud Infrastructure.

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing

accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Job Description

The Cloud Support Manager/Director is a critical leader who acts as the customer's

champion within Oracle Cloud Engineering Orgnization. This role commands the endto-

end resolution process for high-priority, technically complex customer issues

realted to OCI that cannot be resolved at the customer facing team. You will serve as

the nerve center for crisis management, orchestrating collaboration between top-tier

engineers, product managers, and leadership to drive issues to a swift and complete

resolution. Your success will be measured by your ability to minimize customer impact,

restore service, and enhance customer satisfaction through clear communication and

relentless problem-solving.

Responsibilities

• Incident Command: Own and manage the lifecycle of escalated customer incidents

from initiation to resolution, serving as the primary point of contact for all stakeholders.

• Cross-Functional Leadership: Assemble and lead virtual, cross-functional teams of

subject matter experts from OCI Support, Engineering, Operations, and Product

Management to investigate, diagnose, and resolve complex technical problems.

• Stakeholder Communication: Deliver clear, concise, and timely updates to customers

and internal stakeholders, including executive leadership. Manage expectations and build

confidence throughout the resolution process.

• Technical Problem Solving: Facilitate technical deep-dives and drive the root cause

analysis (RCA) process to ensure that permanent solutions are implemented to prevent

future occurrences.

• Customer Advocacy: Act as the voice of the customer within OCI, ensuring their needs

are prioritized and that their feedback contributes to product and process improvements.

• Process Improvement: Analyze escalation trends and identify opportunities to enhance

support processes, documentation, and training to reduce the frequency and impact of

future escalations.

• Reporting and metrics: Track, analyze, and report on key performance indicators

(KPIs) for the escalation process, such as resolution times, escalation rates, and customer

satisfaction scores.

• Team mentorship: Provide informal coaching and guidance to less experienced support

staff on handling escalated cases and improving overall service quality.

Minimum qualifications:

Education:

Confidential – Oracle Internal

• Bachelor's degree in Computer Science, Engineering, a related technical field, or

equivalent experience demonstrating strong technical knowledge.

Experience:

• 5+ years of experience in a technical support, site reliability, or engineering role for a

large-scale cloud platform.

• 2+ years of experience in an escalation management, incident management, or technical

account management role.

Skills:

• Demonstrated ability to manage complex technical projects and lead cross-functional

teams under pressure.

• Exceptional communication, negotiation, and de-escalation skills, with the ability to

articulate technical issues to both technical and non-technical audiences.

• Strong understanding of cloud infrastructure components, including compute, storage,

networking and security.

Preferred qualifications:

• OCI certification or hands-on experience with Oracle Cloud Infrastructure.

Career Level - M4

Launch. Code. Accelerate your tech career with a global superstar brand.

Step into the world of finance with a FTSE-listed bank in Guangzhou. As a Software Engineer, you'll be part of the team behind secure, lightning-fast cross-border payments, building the tech that keeps the world connected.

At FDM, we invest in your future. With expert training, hands-on support, and real-world projects from day one, you'll be solving tech challenges, and making an impact with a brand on your cv that everyone knows.

Ready to kickstart your journey? Let's go.

• Up to 12 weeks of hands-on training in our Skills Lab with expert coaches
• Learn practical skills such as Object-Oriented Programming, Java, Springboot, React, Python, JavaScript, Git, SQL, cloud platforms, and CI/CD pipelinesand AI integrations
• Make an impact and work on real projects with a top global brand
• Get ongoing support, mentoring & career coaching

Perks & Benefits

• Pre-assignment upskilling and on-the-job learning
• Opportunity to gain on-site experience, with potential to explore internal career pathways
• Ongoing development through the FDM Skills Lab and career support team
• Consultant Support Team focused on your growth and wellbeing
• Work on business-critical projects in the global payment systems team

Who We're Looking For

• You hold a university degree (bachelor or higher), STEM background preferred
• Able to commit to completing our full 2.5-year graduate programme in Guangzhou
• Strong problem-solving skills, paired with great communication skills
• Relocation support options available
• Proficiency in English and Mandarin
• Eligibility to work in China

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 30+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.

 Global impact – 19 centres across APAC, North America, the UK & Europe 
 25,000+ careers launched – and counting 
 300+ trusted client partners

Committed to Diversity, Equity & Inclusion

Tech careers should be for everyone. With 80+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company's award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.

Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company's Most Innovative Companies, TIME's Best Inventions, and Parents' Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.

Location: Hong Kong
Type: Full Time Internship (June 1, August 31, 2026)
Clan
As our
Software Engineering Intern (Platform)
, you will help shape the future of interactive physical gaming and realize Nex's very bold vision: "Create the best motion games for hundreds of millions of people to play on". You will collaborate directly with the leadership team and product teams across Silicon Valley and Hong Kong, gaining hands-on experience, mentorship, and opportunities to grow your technical skills. At
Nex
, we value creativity, curiosity, and a passion for innovation.

What You Will Bring to the Table
Depending on your background and interests, you may attach to one of three divisions. You'll receive mentorship, contribute to real product features, and ship improvements that impact users worldwide.

• Core Technology

• Purpose: Advance Nex's core technologies to enable exceptional and meaningful motion‑based experiences.

• What you might do:

• Build and extend our Motion Development Kit (MDK).

• Prototype and build CV/ML features with real‑time constraints.
• Explore camera systems and other sensing capabilities across devices.

• Develop profiling, benchmarking, and automation tools for core pipelines.

• Platform Software Engineering

• Purpose: Develop and maintain Playground's on‑device and cloud software for end users and business needs.

• What you might do:

• Develop new features for PlayOS, and companion mobile applications.

• Experiment new architectures for cloud services support Playground and business operations.
• Prototyping telemetry, observability, experimentation, and diagnostics system
• Develop APIs and services that support apps, games, and partner integrations.

• Build developer tooling, test automation infrastructures, CI/CD workflows, and DevOps automation.

• Hardware Engineering

• Purpose: Guide hardware development and push technology boundaries by exploring, evaluating, and validating current and emerging hardware technologies, including SoC platforms, sensors, I/O devices, and other critical subsystems.

• What you might do:

• Explore and evaluate current and emerging hardware technologies for Playground.

• Design and conduct experiments to assess hardware reliability and performance.
• Develop novel solutions and prototypes to demonstrate concepts and feasibility.

Should Have

• Passion for building scalable, maintainable, high-performance software.
• Curiosity for innovations at the intersection of physical and digital worlds.
• Strong problem-solving skills and a learning mindset.

Nice To Have

• Experience in ML-based CV development.
• Understanding of microservices, serverless and API designs.
• Knowledge of DevOps, CI/CD pipelines, or automation tools.
• Experience in hardware prototyping.
• Enthusiastic about games, or feeling excited about game development.
• Love being active and healthy. Passionate about helping others do the same.

We Offer

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at

We encourage applications even if you don't meet more than 50% of the requirements — we believe that experience comes in many forms