28 Software Infrastructure jobs in Hong Kong

Join to apply for the Software Engineer, Data Infrastructure & Acquisition - Asia role at Speechify

2 days ago Be among the first 25 applicants

Join to apply for the Software Engineer, Data Infrastructure & Acquisition - Asia role at Speechify

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Speechify is a text-to-speech app that makes it easy for the world to access information. 20+ million people use our Google Chrome extension, web app, iOS app, and Android app. our mission is to make sure that reading is never a barrier to learning.
Our amazing users are students, professionals, and productivity lovers. Many of them have learning differences like dyslexia and ADHD, while many just want to read faster and listen on the go. With Speechify you can turn any book, document, or website into audio, and listen while you’re in the car, doing laundry, walking your dog, making dinner, working out, skydiving—whatever your daily routine is! Speechify also powers Medium, the Star Tribune, The Direct, and more. Easily add text-to-speech to your website.
Cliff Weitzman, our fearless CEO, founded Speechify in 2017 in a dorm room at Brown University so he could share with others the incredible text-to-speech software he’d been working on. Cliff has dyslexia and he was frustrated with how much time and energy it took for him to read. Advanced TTS technology was a total gamechanger, it allowed him to finish his readings 3x faster than a normal reader and to better comprehend and retain information.
At Speechify our goal is for reading to never be a barrier to learning for anyone. Nothing should hold you back from learning information quickly and effectively.
Speechify has grown to employ over 100 team members spread out across the globe in just a few short years. We're proud of the incredible team with members who were previously leaders and senior engineers at companies like Snapchat, Apple, Spotify, Amazon & Uber. We all love and prioritise ownership, delivering value with speed, learning as much as we can and making our users feel empowered.
The Role
Mission
The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.
Overview
The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.
This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.
We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount.
Our interview process involves several technical interviews and we aim to complete them within 1 week.
Overview
We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.
What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.
  

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.
  

• A dynamic environment where your contributions shape the company and its products.
• A team that values innovation, intuition, and drive.
• Autonomy, fostering focus and creativity.
• The opportunity to have a significant impact in a revolutionary industry.
• Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture.
• The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more.
• An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain.
  

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.
  

• Excellent career development opportunities

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Speechify by 2x

Get notified about new Software Engineer jobs in Hong Kong SAR .

Hong Kong SAR $28,000.00-$5,500.00 1 month ago

Tsim Sha Tsui, Hong Kong SAR 2 months ago

Hong Kong SAR 12,000.00- 24,000.00 2 days ago

Hong Kong SAR 4,800.00- 7,200.00 3 weeks ago

Hong Kong, Hong Kong SAR SGD24,000.00-SGD60,000.00 1 month ago

Hong Kong, Hong Kong SAR SGD72,000.00-SGD120,000.00 1 month ago

Tsim Sha Tsui, Hong Kong SAR 2 months ago

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Radica is a leading Marketing Automation Provider, we synergize technology, ideas and customer intelligence to acquire, manage and optimize e-database to create monetary value faster at lower cost. Radica Intimate is our flagship marketing automation solution that is specifically designed for enterprises to effectively increase sales return by automatically identifying high-margin customer segments and increasing operation efficiency. The design of all our software solutions strongly emphasizes on innovative features, user-friendliness and easy maintenance, which inspires Radica to remain a leader in the marketing automation solutions business.

The Role

What you'll be doing

• Manage application cloud services, monitor performance and capacity, ensure continuous operation, and regularly deploy security updates and patching
• Support hybrid cloud environments operations (Azure, AWS, AliCloud, On-Prem etc.) and align to the Technology Strategy
• Design and implement effective IT infrastructure strategies that aligned with business goals
• Manage and monitor IT infrastructure budgets and resources effectively
• Diagnose and resolve technical issues and manage the deployment of new features and functionalities
• Lead internal IT support team
• Participate in ad-hoc projects and perform other duties as assigned

Ideal Profile

What we're looking for

• Degree holder in computer related fields or equivalent
• Minimum 3-5 yearsworking experience in server infrastructure management
• Strong server networking and troubleshooting
• Hands-on experience with Database, Windows Server, Linux Server, and major public clouds (e.g., AWS , AliCloud , Azure etc.)
• Hands-on experience with Jenkins , Grafana , Prometheus
• Strong communication among user/teams
• Acting as a technical support for customer
• Experience in noSQL and big data ,Nginx ,OpenStack /VMware /XenServer ,managing data center and infrastructure projects will be an advantage
• Candidate with more experience will consider as Senior Infrastructure Engineer

What's on Offer?

• Work alongside & learn from best in class talent
• Leadership Role
• Excellent career development opportunities

Radica is a leading Marketing Automation Provider, we synergize technology, ideas and customer intelligence to acquire, manage and optimize e-database to create monetary value faster at lower cost. Radica Intimate is our flagship marketing automation solution that is specifically designed for enterprises to effectively increase sales return by automatically identifying high-margin customer segments and increasing operation efficiency. The design of all our software solutions strongly emphasizes on innovative features, user-friendliness and easy maintenance, which inspires Radica to remain a leader in the marketing automation solutions business.

The Role

What you'll be doing

• Manage application cloud services, monitor performance and capacity, ensure continuous operation, and regularly deploy security updates and patching
• Support hybrid cloud environments operations (Azure, AWS, AliCloud, On-Prem etc.) and align to the Technology Strategy
• Design and implement effective IT infrastructure strategies that aligned with business goals
• Manage and monitor IT infrastructure budgets and resources effectively
• Diagnose and resolve technical issues and manage the deployment of new features and functionalities
• Lead internal IT support team
• Participate in ad-hoc projects and perform other duties as assigned

Ideal Profile

What we're looking for

• Degree holder in computer related fields or equivalent
• Minimum 3-5 yearsworking experience in server infrastructure management
• Strong server networking and troubleshooting
• Hands-on experience with Database, Windows Server, Linux Server, and major public clouds (e.g., AWS , AliCloud , Azure etc.)
• Hands-on experience with Jenkins , Grafana , Prometheus
• Strong communication among user/teams
• Acting as a technical support for customer
• Experience in noSQL and big data ,Nginx ,OpenStack /VMware /XenServer ,managing data center and infrastructure projects will be an advantage
• Candidate with more experience will consider as Senior Infrastructure Engineer

What's on Offer?

• Work alongside & learn from best in class talent
• Leadership Role
• Excellent career development opportunities

Join to apply for the Infrastructure Engineer, Workplace role at Ralph Lauren

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2 days ago Be among the first 25 applicants

Join to apply for the Infrastructure Engineer, Workplace role at Ralph Lauren

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

The IT Infrastructure Systems engineer role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC’s, Mac, mobile devices, printers, and video conferencing.

The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

• Provide IT onsite, offsite and remote support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of technology refresh cycles
• Plan and execute PC refresh across multiple operating systems Microsoft and Mac
• Excellent problem-solving skills
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Setup conferencing equipment and test audio/video quality prior to meetings
• Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up
• Provide feedback, quality assurance, and user acceptance testing for technology products and services
• Experience controlling IT inventory, assets and deployed software
• Attention to detail and the ability to fix problems 100% with minimum recurrence
• Fast learner and tester of newer technologies
• Strong use of ServiceNow
• Demonstrated experience solving IT problems and diagnosis when other IT infrastructure technologies are involved
• Prioritize the work week to maximize the user deliveries.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Management Guidelines Identify risk-related issues needing escalation to management
  
  

• 3+ years of Desktop Support experience
• Higher Certificate or BA or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience in the IT support role.
• Required Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Windows Virtual Desktop
• ITIL Certification a plus
• Extensive experience supporting Microsoft Surface tablets, Windows Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of mobile phones, iPhone, Android and tablets
• Experience supporting Citrix, Zoom, DTEN Display, SCCM deployment, bootable USB drives
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Experience with Zoom, Microsoft Teams, Jabra headsets and other phone accessories
• Experience imaging and deploying new and replacement laptop and desktop equipment.
• Fluent in English and Mandarin

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at Ralph Lauren by 2x

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Hong Kong, Hong Kong SAR HK$360,000 - HK$432,000 2 months ago

Central & Western District, Hong Kong SAR 1 week ago

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Join to apply for the Infrastructure Engineer, Workplace role at BoF Careers

1 week ago Be among the first 25 applicants

Join to apply for the Infrastructure Engineer, Workplace role at BoF Careers

Get AI-powered advice on this job and more exclusive features.

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The IT Infrastructure Engineer, Workplace role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC's, Mac, mobile devices, printers, and video conferencing. The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

Essential Duties & Responsibilities

• Provide IT onsite, offsite and remote support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of technology refresh cycles
• Plan and execute PC refresh across multiple operating systems Microsoft and Mac
• Excellent problem-solving skills
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Setup conferencing equipment and test audio/video quality prior to meetings
• Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up
• Provide feedback, quality assurance, and user acceptance testing for technology products and services
• Experience controlling IT inventory, assets and deployed software
• Attention to detail and the ability to fix problems 100% with minimum recurrence
• Fast learner and tester of newer technologies
• Strong use of ServiceNow
• Demonstrated experience solving IT problems and diagnosis when other IT infrastructure technologies are involved
• Prioritize the work week to maximize the user deliveries.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Management Guidelines Identify risk-related issues needing escalation to management
  
  

• 3+ years of Desktop Support experience
• Higher Certificate or BA or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience in the IT support role.
• Required Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Windows Virtual Desktop
• ITIL Certification a plus
• Extensive experience supporting Microsoft Surface tablets, Windows Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of mobile phones, iPhone, Android and tablets
• Experience supporting Citrix, Zoom, DTEN Display, SCCM deployment, bootable USB drives
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Experience with Zoom, Microsoft Teams, Jabra headsets and other phone accessories
• Experience imaging and deploying new and replacement laptop and desktop equipment.
• Fluent in English and Mandarin

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

Referrals increase your chances of interviewing at BoF Careers by 2x

Get notified about new Infrastructure Engineer jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$432,000.00 3 months ago

Islands District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Infrastructure Engineer, Workplace role at Ralph Lauren

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the Infrastructure Engineer, Workplace role at Ralph Lauren

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
The IT Infrastructure Systems engineer role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC’s, Mac, mobile devices, printers, and video conferencing.
The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

• Provide IT onsite, offsite and remote support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of technology refresh cycles
• Plan and execute PC refresh across multiple operating systems Microsoft and Mac
• Excellent problem-solving skills
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Setup conferencing equipment and test audio/video quality prior to meetings
• Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up
• Provide feedback, quality assurance, and user acceptance testing for technology products and services
• Experience controlling IT inventory, assets and deployed software
• Attention to detail and the ability to fix problems 100% with minimum recurrence
• Fast learner and tester of newer technologies
• Strong use of ServiceNow
• Demonstrated experience solving IT problems and diagnosis when other IT infrastructure technologies are involved
• Prioritize the work week to maximize the user deliveries.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Management Guidelines Identify risk-related issues needing escalation to management
  

• 3+ years of Desktop Support experience
• Higher Certificate or BA or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience in the IT support role.
• Required Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Windows Virtual Desktop
• ITIL Certification a plus
• Extensive experience supporting Microsoft Surface tablets, Windows Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of mobile phones, iPhone, Android and tablets
• Experience supporting Citrix, Zoom, DTEN Display, SCCM deployment, bootable USB drives
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Experience with Zoom, Microsoft Teams, Jabra headsets and other phone accessories
• Experience imaging and deploying new and replacement laptop and desktop equipment.
• Fluent in English and Mandarin

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at Ralph Lauren by 2x

Continue with Google Continue with Google

Hong Kong, Hong Kong SAR HK$360,000 - HK$432,000 2 months ago

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Infrastructure Engineer, Workplace role at BoF Careers

1 week ago Be among the first 25 applicants

Join to apply for the Infrastructure Engineer, Workplace role at BoF Careers

Get AI-powered advice on this job and more exclusive features.

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The IT Infrastructure Engineer, Workplace role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC's, Mac, mobile devices, printers, and video conferencing. The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.
Essential Duties & Responsibilities

• Provide IT onsite, offsite and remote support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of technology refresh cycles
• Plan and execute PC refresh across multiple operating systems Microsoft and Mac
• Excellent problem-solving skills
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Setup conferencing equipment and test audio/video quality prior to meetings
• Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up
• Provide feedback, quality assurance, and user acceptance testing for technology products and services
• Experience controlling IT inventory, assets and deployed software
• Attention to detail and the ability to fix problems 100% with minimum recurrence
• Fast learner and tester of newer technologies
• Strong use of ServiceNow
• Demonstrated experience solving IT problems and diagnosis when other IT infrastructure technologies are involved
• Prioritize the work week to maximize the user deliveries.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Management Guidelines Identify risk-related issues needing escalation to management
  

• 3+ years of Desktop Support experience
• Higher Certificate or BA or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience in the IT support role.
• Required Experience: The minimum experience for this position is 2-3 years of relevant experience in Desktop Support and Windows Virtual Desktop
• ITIL Certification a plus
• Extensive experience supporting Microsoft Surface tablets, Windows Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of mobile phones, iPhone, Android and tablets
• Experience supporting Citrix, Zoom, DTEN Display, SCCM deployment, bootable USB drives
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Experience with Zoom, Microsoft Teams, Jabra headsets and other phone accessories
• Experience imaging and deploying new and replacement laptop and desktop equipment.
• Fluent in English and Mandarin

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

Referrals increase your chances of interviewing at BoF Careers by 2x

Get notified about new Infrastructure Engineer jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$432,000.00 3 months ago

Islands District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

5 days ago Be among the first 25 applicants

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• Lead the hardware deployment, network debugging, and performance optimization of NVIDIA GPU clusters and Huawei HPC servers; design and deploy IB/RoCE high-speed networks.
• Ensure rapid response to and troubleshooting of emergency incidents.
• Other ad-hoc tasks or duties assigned by the division.

Requirements

• Bachelor’s degree or above in Computer Science or related majors.
• Proficient in the hardware architecture of GPU servers (NVIDIA HGX/H200, Huawei Atlas).
• Familiar with the CUDA architecture and experience with NVIDIA cluster management platforms.
• Design and implement thousand-card scale computing resource scheduling systems, optimize AI training task queues based on Kubernetes/Volcano; develop automation scripts (Python/Ansible) to improve GPU resource utilization and job scheduling efficiency.
• Prior leadership experience in AI intelligent computing center projects; minimum 3 years of experience in data center infrastructure or HPC construction and operation.
• Strong communication and teamwork skills, able to coordinate with other departments. Possess certain technical management capabilities to formulate project plans and lead partners to complete project delivery.
• Serious and responsible work attitude, excellent learning ability, outstanding communication skills, and strong analytical and problem-solving capabilities for complex issues.
• Strong problem analysis and resolution skills, capable of quickly locating and resolving issues.
• Experience in planning, designing, constructing, and operating large data centers, intelligent computing centers, or computing power scheduling platforms.
• Prior experience in building or delivering AI intelligent computing resource scheduling platform projects; familiarity with NVIDIA, Alibaba, Tencent, or other mainstream computing power scheduling platforms is preferred.

• Seniority level Associate

• Employment type Full-time

• Job function Engineering, Information Technology, and Project Management
• Industries Telecommunications

Referrals increase your chances of interviewing at China Mobile International Limited by 2x

Get notified about new Infrastructure Engineer jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 weeks ago

Central & Western District, Hong Kong SAR 2 days ago

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5 days ago Be among the first 25 applicants

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• Lead the hardware deployment, network debugging, and performance optimization of NVIDIA GPU clusters and Huawei HPC servers; design and deploy IB/RoCE high-speed networks.
• Ensure rapid response to and troubleshooting of emergency incidents.
• Other ad-hoc tasks or duties assigned by the division.

Requirements

• Bachelor’s degree or above in Computer Science or related majors.
• Proficient in the hardware architecture of GPU servers (NVIDIA HGX/H200, Huawei Atlas).
• Familiar with the CUDA architecture and experience with NVIDIA cluster management platforms.
• Design and implement thousand-card scale computing resource scheduling systems, optimize AI training task queues based on Kubernetes/Volcano; develop automation scripts (Python/Ansible) to improve GPU resource utilization and job scheduling efficiency.
• Prior leadership experience in AI intelligent computing center projects; minimum 3 years of experience in data center infrastructure or HPC construction and operation.
• Strong communication and teamwork skills, able to coordinate with other departments. Possess certain technical management capabilities to formulate project plans and lead partners to complete project delivery.
• Serious and responsible work attitude, excellent learning ability, outstanding communication skills, and strong analytical and problem-solving capabilities for complex issues.
• Strong problem analysis and resolution skills, capable of quickly locating and resolving issues.
• Experience in planning, designing, constructing, and operating large data centers, intelligent computing centers, or computing power scheduling platforms.
• Prior experience in building or delivering AI intelligent computing resource scheduling platform projects; familiarity with NVIDIA, Alibaba, Tencent, or other mainstream computing power scheduling platforms is preferred.

• Seniority level Associate

• Employment type Full-time

• Job function Engineering, Information Technology, and Project Management
• Industries Telecommunications

Referrals increase your chances of interviewing at China Mobile International Limited by 2x

Get notified about new Infrastructure Engineer jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 weeks ago

Central & Western District, Hong Kong SAR 2 days ago

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