227 Store Assistant jobs in Hong Kong

5 days ago Be among the first 25 applicants

Our client is a luxury retail brand and they are now looking for a Store Manager / Assistant Store Manager to cope with their expanding business.

RESPONSIBILITIES

• Lead the store team and motivate the team to achieve the store target
• Drive for KPI results and maximizes business opportunities
• Build customer loyalty through in-store experience
• Train, develop and coach the sales associate team
• Analyse reporting and daily sales trends to make real-time strategic business decisions to drive results

REQUIREMENTS

• Ability to lead team; develop and train others, delegate and follow up
• Demonstrate ability to communicate effectively with customers and store team.
• Collaborative skills and a team player
• Ability to work in a fast-paced and deadline-oriented environment

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Retail and Retail Apparel and Fashion

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Get notified about new Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Eastern District, Hong Kong SAR 3 days ago

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Join to apply for the Assistant Store Manager role at Sandbox VR

Continue with Google Continue with Google

2 years ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager role at Sandbox VR

Who We Are

We’re Sandbox VR, the

Who We Are

We’re Sandbox VR, the most advanced virtual reality experience in the world . Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

Job Highlights

Interested to join a growing VR team

A Sales and Service focused leadership role

4+ years supervisory level in luxury retail industry

What Will You Be Doing

• This is a position onsite at one of our retail stores. We’re looking for someone to help lead operations for a future location
  
  
  

• Deliver an Incredible Guest Experience: Responsible for the day-to-day operations of your store, ensuring an incredible guest experience for every person that walks into your store
• Maximize store profitability: Planning on executing local marketing for your location, to maximize occupancy and revenue
• Building and developing store staff: Responsible for all HR matters including hiring, supervising, and training
• Manage and oversee safety programs: Responsible for overseeing and managing all safety protocols and policies
  
  
  

• We are looking for an experienced and motivated individual to take on the role of Store Manager or Assistant Store Manager. You are ideally an early adopter of new technologies and can easily explain technologies to those less knowledgeable
• Guest Relationship Management: Making sure staff are delivering an exceptional experience to all of our guests is the most important, so you should have a strong customer service and hospitality experience. You’ll need to communicate and present clearly and warmly
• Plan and implement operational strategies: As a leader in our retail store, you should have the driving business skills, including the understanding of profit and loss statements. You should be extremely organised and understand how to plan for the future
• Hustle & Work Ethic: We are building the future of entertainment, so we are looking for a team member that understands the hustle, urgency and work ethic required to bring something new to the world. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally
  
  
  

• If you’ve got a demonstrated track record in retail, customer service, or hospitality position operating at the highest level to support guests, we’d love to hear about it
• You’ve learned from every experience, positive or negative, and are eager to apply all those lessons to an opportunity where you are going to leave a big mark.
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Entertainment Providers

Referrals increase your chances of interviewing at Sandbox VR by 2x

Get notified about new Assistant Store Manager jobs in Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Store Manager role at Sandbox VR

Continue with Google Continue with Google

2 years ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager role at Sandbox VR

Who We Are
We’re Sandbox VR, the

Who We Are
We’re Sandbox VR, the most advanced virtual reality experience in the world . Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!
Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.
Job Highlights
Interested to join a growing VR team
A Sales and Service focused leadership role
4+ years supervisory level in luxury retail industry
What Will You Be Doing

• This is a position onsite at one of our retail stores. We’re looking for someone to help lead operations for a future location
  

• Deliver an Incredible Guest Experience: Responsible for the day-to-day operations of your store, ensuring an incredible guest experience for every person that walks into your store
• Maximize store profitability: Planning on executing local marketing for your location, to maximize occupancy and revenue
• Building and developing store staff: Responsible for all HR matters including hiring, supervising, and training
• Manage and oversee safety programs: Responsible for overseeing and managing all safety protocols and policies
  

• We are looking for an experienced and motivated individual to take on the role of Store Manager or Assistant Store Manager. You are ideally an early adopter of new technologies and can easily explain technologies to those less knowledgeable
• Guest Relationship Management: Making sure staff are delivering an exceptional experience to all of our guests is the most important, so you should have a strong customer service and hospitality experience. You’ll need to communicate and present clearly and warmly
• Plan and implement operational strategies: As a leader in our retail store, you should have the driving business skills, including the understanding of profit and loss statements. You should be extremely organised and understand how to plan for the future
• Hustle & Work Ethic: We are building the future of entertainment, so we are looking for a team member that understands the hustle, urgency and work ethic required to bring something new to the world. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally
  

• If you’ve got a demonstrated track record in retail, customer service, or hospitality position operating at the highest level to support guests, we’d love to hear about it
• You’ve learned from every experience, positive or negative, and are eager to apply all those lessons to an opportunity where you are going to leave a big mark.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Entertainment Providers

Referrals increase your chances of interviewing at Sandbox VR by 2x

Get notified about new Assistant Store Manager jobs in Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Store Manager / Store Manager role at Aesop

1 week ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager / Store Manager role at Aesop

The (Assistant) Store Manager is the critical leadership role that enables Aesop’s delivery of desired impact to our Customers, our Colleagues and our Community, and through compelling leadership and focus, and has the great ability to impact our Commercial Performance in an Aesop signature store or counter.

Key Responsibility

Customer Experience

• Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team on Aesop’s approach to hosting, customer service and consultations
• Provide in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge
• Ensure all team members uphold and demonstrate Aesop’s approach to hosting, consultations, customer service, linkage and product knowledge
• Gather insights from customers, communicating them to Head Office
• Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout. Escalate to Head Office if necessary
• Advocate digital channel and contribute to driving a seamless online and offline shopping experience
• Promote facial treatments when conducting customer consultations (where relevant)
  
  

• Act as an ambassador within and outside of the company for Aesop’s culture, values and approach
• Drive the quality and standard of brand execution within stores including store environment, product presentation and staff presentation. Coach and train team as required
• Ensure that the customer experience delivered in store is appropriate for the local environment and type of customers
• Implement all marketing and promotional activities to a high standard
• Identify opportunities to build and maintain relationships within local communities to drive brand awareness and sales
  
  

• Monitor spend on controllable expenses and take action to minimise costs and increase profitability where possible
  
  

• Review daily, weekly and monthly sales and product performance data taking action to improve sales performance
• Confidently discusses store performance with Retail Consultants daily linking behaviour to commercial results
• Implement changes to improve product performance where possible
• Review team performance data taking action to improve sales performance through feedback, coaching and training
• Review space productivity data and take action to maximise productivity and sales performance
• Use Veritas to review store, personal & consultant performance, celebrating success & looking for opportunities.
  
  

• Implement customer linkage procedures in line with guidelines, maximizing opportunities to obtain linkage data through team training and coaching
• Work with Business Development Team to identify opportunities to build and develop new and existing business relationships
  
  

• Report any issues within store to Head Office including maintenance, cleaning, OH&S
• With team, identify opportunities to improve processes and systems, communicating these to Head Office
• Create rosters, maximizing productivity of labour, and submit on time for review and approval
• Manage security of store, products and team, raising any issues with Head Office
• Implement cash and banking processes in line with guidelines
• Implement all H&S requirements in a timely manner ensuring all risks are managed
• Maintains a clean and ordered store environment across all customer and team areas
• Monitor the online booking system for facial treatments (where relevant)
  
  

• Monitor stock levels, ensuring adequate stock levels are maintained
• Implement effective stock ordering and receipt processes to ensure stock is received in a timely and effective manner
• Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Offs where possible
• Take action to prevent stock losses, through monitoring, excellent inventory management and stock control, escalating issues to Head Office
• Manage team to prepare for and conduct stock-takes in a timely and effective manner
  
  

• Provide a warm welcome to all store visitors, showcasing the Aesop brand, communicating high quality information and delivering excellent customer focus
• Embed the Aesop culture within store through role-modelling the Aesop values, driving awareness of the culture, and participating in team events
• Build understanding of the Aesop culture and values across the team through effective communication and coaching
• Embed the culture into daily practices such as the meticulous upkeep and cleanliness of the store
• Promote consistently high standards of grooming for staff
  
  

• Recruit and select team members that align with Aesop’s culture and values and will support store performance, liaising with HR team as required
• Seek to build a diverse workforce that will connect with customers and demonstrate the Aesop values
• Coordinate and contribute to the induction of new team members ensuring its delivered to a high standard of delivery
• Monitor new staff through probation period, escalating any concerns to HR as required
• Build a pool of potential future candidates through effective networking
• Train team members in being able to provide high quality store tours to visitors (Flagship)
  
  

• Implement all Consultant training requirements within store to a high standard
• Discuss additional training needs and ideas with manager and regional Retail Training team
• Initiate regular conversations with individual Consultants to discuss performance strengths and opportunities for improvement; at a minimum each quarter or as requested by each consultant
• Provide “in-the-moment" coaching to drive performance and development
• Support Consultants’ career growth through career development conversations and plans
• Build and maintain store succession plans, including identification of further learning needs. Share with manager
  
  

• Communicate expected standards and demonstrate desired behaviours
• Drive the performance of individual Consultants through monitoring performance and providing just-in-time constructive feedback. Escalate as required
• Identify and address performance issues through feedback and coaching. Escalate as required
• Work with individual Consultants to agree plan for their development
• Motivate team through, recognising achievements and celebrating successes
  
  

• Complete all training provided to support you to perform in your role
• Regularly seek feedback from manager to understand strengths and opportunities for improvement, and agree development actions
• Discuss career goals with manager and agree to plan for long term career development which will build experience and skills
• Proactively look for on-the-job learning opportunities, including participating in store visits and rotations
  
  

• Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
• Monitor employee turnover, identifying any trends and taking action as required
  
  

• Cascade Head Office communications in a timely way
• Actively support directives from Head Office
• Regularly provide feedback from stores to Head Office
• Maintain effective, regular and Aesop appropriate communication with team and colleagues
• Attend, participate and present in forums and meetings
• Ensure all communications are read, shared and actioned in a timely manner
  
  

• Ensure all administrative tasks are completed in an accurate and timely manner
• Monitor the completion of administrative tasks to ensure they are undertaken to the required standard
  
  

• Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants
• Adhere to the Aesop Occupational Health and Safety policy
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Personal Care Product Manufacturing

Referrals increase your chances of interviewing at Aesop by 2x

Get notified about new Assistant Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 1 week ago

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Join to apply for the Assistant Store Manager - Hong Kong role at Loro Piana

1 day ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager - Hong Kong role at Loro Piana

• Acts as the store manager whenever the Store Manager is not available
• Monitors sales team closely in order to make the store team cohesive and coordinates its activities in order to constantly dispose of a motivated and competent human potential
• Provides consistent guidance and coaching in assuring the professional growth, the training of the team, the product knowledge and in defining the development plans
• Participates and strategically outlining the definition of quantitative and qualitative goals and follows their realization through analyzing results, verifying activities monthly and preparing yearly evaluation
• Manages and supports the Supervisors in their activities
• Ensures the observance of all the internal procedures and provides timely rectification of any mistakes accordingly
• Guarantees and actively participates in managing customer relations, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Manager
• Ensures the implementation of a systematic clientele action plan as envisioned by the Store Manager, following up with each sales associates, while providing timely coaching and support to those who are in need within the team in order to achieve the store’s CRM KPIs
• Directly manages the relations with Top/VIP customers, always keeping the Store Manager informed
• Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines and coordinating the store team
• Ensures the shop windows and the displays are always in good conditions and strictly comply with the Company guidelines
• Knows all the Company procedures for the store and oversees their proper execution
• Guarantees the implementation of the security procedures (store management, procedures related with the management of strongbox, etc.), ensuring that the shop area is controlled and keeping informed the Store Manager
• Liaising with the Store Manager and Regional Operations Manager, carries out training activities for the team to prevent loss of any assets
• Supervises the state of the stock activities and intervenes if required, coordinating the related team
• Is constantly informed on the management and optimization of the stockroom, communicating with the Stock Manager in order to guarantee that it’s in line with the store sales potential and intervening and informing the Store Manager if required
• Supervises and supports Stock Assistant to ensure the care of all the products and materials in the stockroom
• Liaises with finance and operations department to manage all the activities related to the annual closure, category flash inventories and fiscal annual inventory
  
  

• Acts as the store manager whenever the Store Manager is not available
• Monitors sales team closely in order to make the store team cohesive and coordinates its activities in order to constantly dispose of a motivated and competent human potential
• Provides consistent guidance and coaching in assuring the professional growth, the training of the team, the product knowledge and in defining the development plans
• Participates and strategically outlining the definition of quantitative and qualitative goals and follows their realization through analyzing results, verifying activities monthly and preparing yearly evaluation
• Manages and supports the Supervisors in their activities
• Ensures the observance of all the internal procedures and provides timely rectification of any mistakes accordingly
• Guarantees and actively participates in managing customer relations, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Manager
• Ensures the implementation of a systematic clientele action plan as envisioned by the Store Manager, following up with each sales associates, while providing timely coaching and support to those who are in need within the team in order to achieve the store’s CRM KPIs
• Directly manages the relations with Top/VIP customers, always keeping the Store Manager informed
• Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines and coordinating the store team
• Ensures the shop windows and the displays are always in good conditions and strictly comply with the Company guidelines
• Knows all the Company procedures for the store and oversees their proper execution
• Guarantees the implementation of the security procedures (store management, procedures related with the management of strongbox, etc.), ensuring that the shop area is controlled and keeping informed the Store Manager
• Liaising with the Store Manager and Regional Operations Manager, carries out training activities for the team to prevent loss of any assets
• Supervises the state of the stock activities and intervenes if required, coordinating the related team
• Is constantly informed on the management and optimization of the stockroom, communicating with the Stock Manager in order to guarantee that it’s in line with the store sales potential and intervening and informing the Store Manager if required
• Supervises and supports Stock Assistant to ensure the care of all the products and materials in the stockroom
• Liaises with finance and operations department to manage all the activities related to the annual closure, category flash inventories and fiscal annual inventory
  
  

• At least 7 years’ work experience in a luxury boutique, preferably as Store Manager in small contexts
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Loro Piana products and Brand
• Deep knowledge of the clothing and luxury history
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
• Fluent English, both spoken and written; other languages are a plus

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Other, and Customer Service
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Loro Piana by 2x

Get notified about new Assistant Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Store Manager - Hong Kong role at Loro Piana

1 day ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager - Hong Kong role at Loro Piana

• Acts as the store manager whenever the Store Manager is not available
• Monitors sales team closely in order to make the store team cohesive and coordinates its activities in order to constantly dispose of a motivated and competent human potential
• Provides consistent guidance and coaching in assuring the professional growth, the training of the team, the product knowledge and in defining the development plans
• Participates and strategically outlining the definition of quantitative and qualitative goals and follows their realization through analyzing results, verifying activities monthly and preparing yearly evaluation
• Manages and supports the Supervisors in their activities
• Ensures the observance of all the internal procedures and provides timely rectification of any mistakes accordingly
• Guarantees and actively participates in managing customer relations, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Manager
• Ensures the implementation of a systematic clientele action plan as envisioned by the Store Manager, following up with each sales associates, while providing timely coaching and support to those who are in need within the team in order to achieve the store’s CRM KPIs
• Directly manages the relations with Top/VIP customers, always keeping the Store Manager informed
• Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines and coordinating the store team
• Ensures the shop windows and the displays are always in good conditions and strictly comply with the Company guidelines
• Knows all the Company procedures for the store and oversees their proper execution
• Guarantees the implementation of the security procedures (store management, procedures related with the management of strongbox, etc.), ensuring that the shop area is controlled and keeping informed the Store Manager
• Liaising with the Store Manager and Regional Operations Manager, carries out training activities for the team to prevent loss of any assets
• Supervises the state of the stock activities and intervenes if required, coordinating the related team
• Is constantly informed on the management and optimization of the stockroom, communicating with the Stock Manager in order to guarantee that it’s in line with the store sales potential and intervening and informing the Store Manager if required
• Supervises and supports Stock Assistant to ensure the care of all the products and materials in the stockroom
• Liaises with finance and operations department to manage all the activities related to the annual closure, category flash inventories and fiscal annual inventory
  

• Acts as the store manager whenever the Store Manager is not available
• Monitors sales team closely in order to make the store team cohesive and coordinates its activities in order to constantly dispose of a motivated and competent human potential
• Provides consistent guidance and coaching in assuring the professional growth, the training of the team, the product knowledge and in defining the development plans
• Participates and strategically outlining the definition of quantitative and qualitative goals and follows their realization through analyzing results, verifying activities monthly and preparing yearly evaluation
• Manages and supports the Supervisors in their activities
• Ensures the observance of all the internal procedures and provides timely rectification of any mistakes accordingly
• Guarantees and actively participates in managing customer relations, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Manager
• Ensures the implementation of a systematic clientele action plan as envisioned by the Store Manager, following up with each sales associates, while providing timely coaching and support to those who are in need within the team in order to achieve the store’s CRM KPIs
• Directly manages the relations with Top/VIP customers, always keeping the Store Manager informed
• Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines and coordinating the store team
• Ensures the shop windows and the displays are always in good conditions and strictly comply with the Company guidelines
• Knows all the Company procedures for the store and oversees their proper execution
• Guarantees the implementation of the security procedures (store management, procedures related with the management of strongbox, etc.), ensuring that the shop area is controlled and keeping informed the Store Manager
• Liaising with the Store Manager and Regional Operations Manager, carries out training activities for the team to prevent loss of any assets
• Supervises the state of the stock activities and intervenes if required, coordinating the related team
• Is constantly informed on the management and optimization of the stockroom, communicating with the Stock Manager in order to guarantee that it’s in line with the store sales potential and intervening and informing the Store Manager if required
• Supervises and supports Stock Assistant to ensure the care of all the products and materials in the stockroom
• Liaises with finance and operations department to manage all the activities related to the annual closure, category flash inventories and fiscal annual inventory
  

• At least 7 years’ work experience in a luxury boutique, preferably as Store Manager in small contexts
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Loro Piana products and Brand
• Deep knowledge of the clothing and luxury history
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
• Fluent English, both spoken and written; other languages are a plus

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management, Other, and Customer Service
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Loro Piana by 2x

Get notified about new Assistant Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Store Manager / Store Manager role at Aesop

1 week ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager / Store Manager role at Aesop

The (Assistant) Store Manager is the critical leadership role that enables Aesop’s delivery of desired impact to our Customers, our Colleagues and our Community, and through compelling leadership and focus, and has the great ability to impact our Commercial Performance in an Aesop signature store or counter.
Key Responsibility
Customer Experience

• Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team on Aesop’s approach to hosting, customer service and consultations
• Provide in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge
• Ensure all team members uphold and demonstrate Aesop’s approach to hosting, consultations, customer service, linkage and product knowledge
• Gather insights from customers, communicating them to Head Office
• Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout. Escalate to Head Office if necessary
• Advocate digital channel and contribute to driving a seamless online and offline shopping experience
• Promote facial treatments when conducting customer consultations (where relevant)
  

• Act as an ambassador within and outside of the company for Aesop’s culture, values and approach
• Drive the quality and standard of brand execution within stores including store environment, product presentation and staff presentation. Coach and train team as required
• Ensure that the customer experience delivered in store is appropriate for the local environment and type of customers
• Implement all marketing and promotional activities to a high standard
• Identify opportunities to build and maintain relationships within local communities to drive brand awareness and sales
  

• Monitor spend on controllable expenses and take action to minimise costs and increase profitability where possible
  

• Review daily, weekly and monthly sales and product performance data taking action to improve sales performance
• Confidently discusses store performance with Retail Consultants daily linking behaviour to commercial results
• Implement changes to improve product performance where possible
• Review team performance data taking action to improve sales performance through feedback, coaching and training
• Review space productivity data and take action to maximise productivity and sales performance
• Use Veritas to review store, personal & consultant performance, celebrating success & looking for opportunities.
  

• Implement customer linkage procedures in line with guidelines, maximizing opportunities to obtain linkage data through team training and coaching
• Work with Business Development Team to identify opportunities to build and develop new and existing business relationships
  

• Report any issues within store to Head Office including maintenance, cleaning, OH&S
• With team, identify opportunities to improve processes and systems, communicating these to Head Office
• Create rosters, maximizing productivity of labour, and submit on time for review and approval
• Manage security of store, products and team, raising any issues with Head Office
• Implement cash and banking processes in line with guidelines
• Implement all H&S requirements in a timely manner ensuring all risks are managed
• Maintains a clean and ordered store environment across all customer and team areas
• Monitor the online booking system for facial treatments (where relevant)
  

• Monitor stock levels, ensuring adequate stock levels are maintained
• Implement effective stock ordering and receipt processes to ensure stock is received in a timely and effective manner
• Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Offs where possible
• Take action to prevent stock losses, through monitoring, excellent inventory management and stock control, escalating issues to Head Office
• Manage team to prepare for and conduct stock-takes in a timely and effective manner
  

• Provide a warm welcome to all store visitors, showcasing the Aesop brand, communicating high quality information and delivering excellent customer focus
• Embed the Aesop culture within store through role-modelling the Aesop values, driving awareness of the culture, and participating in team events
• Build understanding of the Aesop culture and values across the team through effective communication and coaching
• Embed the culture into daily practices such as the meticulous upkeep and cleanliness of the store
• Promote consistently high standards of grooming for staff
  

• Recruit and select team members that align with Aesop’s culture and values and will support store performance, liaising with HR team as required
• Seek to build a diverse workforce that will connect with customers and demonstrate the Aesop values
• Coordinate and contribute to the induction of new team members ensuring its delivered to a high standard of delivery
• Monitor new staff through probation period, escalating any concerns to HR as required
• Build a pool of potential future candidates through effective networking
• Train team members in being able to provide high quality store tours to visitors (Flagship)
  

• Implement all Consultant training requirements within store to a high standard
• Discuss additional training needs and ideas with manager and regional Retail Training team
• Initiate regular conversations with individual Consultants to discuss performance strengths and opportunities for improvement; at a minimum each quarter or as requested by each consultant
• Provide “in-the-moment" coaching to drive performance and development
• Support Consultants’ career growth through career development conversations and plans
• Build and maintain store succession plans, including identification of further learning needs. Share with manager
  

• Communicate expected standards and demonstrate desired behaviours
• Drive the performance of individual Consultants through monitoring performance and providing just-in-time constructive feedback. Escalate as required
• Identify and address performance issues through feedback and coaching. Escalate as required
• Work with individual Consultants to agree plan for their development
• Motivate team through, recognising achievements and celebrating successes
  

• Complete all training provided to support you to perform in your role
• Regularly seek feedback from manager to understand strengths and opportunities for improvement, and agree development actions
• Discuss career goals with manager and agree to plan for long term career development which will build experience and skills
• Proactively look for on-the-job learning opportunities, including participating in store visits and rotations
  

• Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
• Monitor employee turnover, identifying any trends and taking action as required
  

• Cascade Head Office communications in a timely way
• Actively support directives from Head Office
• Regularly provide feedback from stores to Head Office
• Maintain effective, regular and Aesop appropriate communication with team and colleagues
• Attend, participate and present in forums and meetings
• Ensure all communications are read, shared and actioned in a timely manner
  

• Ensure all administrative tasks are completed in an accurate and timely manner
• Monitor the completion of administrative tasks to ensure they are undertaken to the required standard
  

• Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants
• Adhere to the Aesop Occupational Health and Safety policy
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Personal Care Product Manufacturing

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Get notified about new Assistant Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 1 week ago

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2 days ago Be among the first 25 applicants

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Direct message the job poster from Marni

About the role

We are seeking an enthusiastic Sales Associate / Senior Sales Associate to join our Marni team. In this full-time role, you will be responsible for providing exception customer service and driving sales in our fashionable retail store location in Hong Kong.

What you'll be doing

• Achieve and exceed individual and store sales targets.
• Deliver outstanding service aligned with the brand's luxury standards.
• Engage with clients to understand their needs and preferences.
• Build and maintain long-term relationships to drive loyalty and repeat business.
• Create personalized client experiences, including services and private appointments.
• Manage post-sale follow-up, including client feedback and relationship nurturing.
• Maximize cross-selling and upselling opportunities.
• Maintain in-depth knowledge of product lines, brand history, and current campaigns.

What we're looking for

• At least 1-2 years’ relevant experience in luxury retail fashion brand
• A positive, enthusiastic and team-oriented attitude
• Strong communication and interpersonal skills with the ability to engage with client and keen to build long term relationship with clients.
• Excellent product knowledge and a passion for the Marni brand
• A keen eye for detail and the ability to maintain high standards of store presentation.
• Proficiency in Cantonese, English and Mandarin

We offer competitive salary package including base salary and commission plus the following benefits:

• 8 days off per month
• Public Holidays
• Referral Bonus
• Year-end Bonus
• Attendance Bonus
• Medical Insurance
• Staff Purchase Discount
• Career Development in Luxury Retail

Interested parties please click "Apply Now" to send your resume with current & expected salary to us.

Information provided will be treated in strict confidence and only be used for recruitment purpose. The Company may refer suitable applicants to other vacancies within the associated Group of companies.

MARNI is part of the OTB Group.

All personal data collected will be kept in strict confidence and used for recruitment purposes only.

• Seniority level Associate

• Employment type Full-time

• Job function Sales and Customer Service
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at Marni by 2x

Central, Hong Kong SAR HK$65.00-HK$0.00 3 weeks ago

Causeway Bay, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Central & Western District, Hong Kong SAR 1 month ago

Southern District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Marni

About the role

We are seeking an enthusiastic Sales Associate / Senior Sales Associate to join our Marni team. In this full-time role, you will be responsible for providing exception customer service and driving sales in our fashionable retail store location in Hong Kong.

What you'll be doing

• Achieve and exceed individual and store sales targets.
• Deliver outstanding service aligned with the brand's luxury standards.
• Engage with clients to understand their needs and preferences.
• Build and maintain long-term relationships to drive loyalty and repeat business.
• Create personalized client experiences, including services and private appointments.
• Manage post-sale follow-up, including client feedback and relationship nurturing.
• Maximize cross-selling and upselling opportunities.
• Maintain in-depth knowledge of product lines, brand history, and current campaigns.

What we're looking for

• At least 1-2 years’ relevant experience in luxury retail fashion brand
• A positive, enthusiastic and team-oriented attitude
• Strong communication and interpersonal skills with the ability to engage with client and keen to build long term relationship with clients.
• Excellent product knowledge and a passion for the Marni brand
• A keen eye for detail and the ability to maintain high standards of store presentation.
• Proficiency in Cantonese, English and Mandarin

We offer competitive salary package including base salary and commission plus the following benefits:

• 8 days off per month
• Public Holidays
• Referral Bonus
• Year-end Bonus
• Attendance Bonus
• Medical Insurance
• Staff Purchase Discount
• Career Development in Luxury Retail

Interested parties please click "Apply Now" to send your resume with current & expected salary to us.

Information provided will be treated in strict confidence and only be used for recruitment purpose. The Company may refer suitable applicants to other vacancies within the associated Group of companies.

MARNI is part of the OTB Group.

All personal data collected will be kept in strict confidence and used for recruitment purposes only.

• Seniority level Associate

• Employment type Full-time

• Job function Sales and Customer Service
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at Marni by 2x

Central, Hong Kong SAR HK$65.00-HK$0.00 3 weeks ago

Causeway Bay, Hong Kong SAR HK 65.00-HK 90.00 3 weeks ago

Central & Western District, Hong Kong SAR 1 month ago

Southern District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.