231 Store Associate jobs in Hong Kong

Join to apply for the Associate Store Leader, Pacific Place, Hong Kong role at On

1 week ago Be among the first 25 applicants

Join to apply for the Associate Store Leader, Pacific Place, Hong Kong role at On

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• On’s Direct-to-consumer (DTC) team, as a core part of business, condenses and presents the brand’s commitment and vision to movement. We will face consumers directly, interacting closely with them and conveying On’s brand story and core values and passion for sports. We are committed to providing a passionate, professional, diverse and inclusive experience to every consumer.
• Welcome to join On and lead your self-development for a long-term career plan. We look forward to achieving long-term win-win results through our mutual efforts.
• You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.
  

• On’s Direct-to-consumer (DTC) team, as a core part of business, condenses and presents the brand’s commitment and vision to movement. We will face consumers directly, interacting closely with them and conveying On’s brand story and core values and passion for sports. We are committed to providing a passionate, professional, diverse and inclusive experience to every consumer.
• Welcome to join On and lead your self-development for a long-term career plan. We look forward to achieving long-term win-win results through our mutual efforts.
• You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.
  

• Deeply understand On's values and brand philosophy and keep tuned with On's global activities and projects (e.g. sustainable development, athlete stories).
• Work as a culture role model to drive team understanding and implementation of the management system in day-to-day work.
• Committed to providing excellent service to every consumer with customer journey as the premise, operational excellence as the goal (FoH&BoH) and wow customer experience as the result.
• Based on retail priorities, to drive the delivery of key KPIs, such as in-store traffic, UPT, conversion rate, top sales assortment, assortment availability, GTM plan, inventory plan by gaining in-depth understanding of business and operation results and reason behind, and to land new operation projects in stores.
• Deeply understand On's philosophy in recruitment and team, and lead team planning and recruitment to build up a high-performing team, including planning, candid feedback, optimization of operation standards, effective scheduling, etc. Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed.
• Lead different meetings to deepen team’s ’understanding of their work and improve performance, as well as be an active part in cross-functional meetings to get understanding and support.
• Responsible for self-growth and development, and able to proactively formulate your own development action plan with Store Lead.
• Able to challenge existing processes and be stretched up for challenges.
  

• 3-5 years’ experience in a customer-oriented setting with managerial responsibilities included, positive, optimistic, energetic in the spirit of exploring the unknown.
• You are proactive to listen and provide help and suggestions to others, and are committed to providing consumers with a WOW experience.
• You are willing to receive and give feedback because you believe it is the foundation and motivation for your self-growth.
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
• A collaborative team player with strong interpersonal, hospitality and communication skills.
• Native Chinese speaker with ability to read and write in English fluently. Able to work on weekends, evenings and holidays as needed.
• A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus.
• Retail operational experience in the sports or fashion industry is a strong plus.
  

• On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
• On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail

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Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

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Company Description

We are

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

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Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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1 day ago Be among the first 25 applicants

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• Respond to customer emails in a timely and professional manner
• Handle customer enquiries and complaints in a professional manner
• Handle and follow up clients’ enquiries, liaise with external parties and internal staff based on feedbacks gather from clients
• Perform account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulations
• Assist the Team Head to establish and enforce service procedures, policies and standards
• Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements
• Handle Ad-hoc tasks as required

Requirements :

• 1~2 years working experience in related fields such as relationship management, onboarding, client services etc
• Experience in KYC/AML, CRS and FATCA areas within Finance industry is strongly preferred
• Familiar with SFC regulation on KYC and AML requirements
• Excellent in client service mindset and interpersonal communication skill
• SFC type 1 license holder / pass of relevant papers is strongly preferred
• Fluent in Mandarin and English is a must
• Title would adjust based on the relevant experience

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Finance

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Wan Chai District, Hong Kong SAR 3 months ago

Central & Western District, Hong Kong SAR 4 weeks ago

Wan Chai District, Hong Kong SAR 2 days ago

Wan Chai District, Hong Kong SAR 4 weeks ago

Central & Western District, Hong Kong SAR HK$25,000.00-HK$29,000.00 2 hours ago

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10 hours ago Be among the first 25 applicants

• Work with sales team to support order process and ensure effective handling of customer orders.
• Work with supply chain to provide accurate product availability and delivery date.
• Play a key role in product allocation check and execution.
• Initiate and drive automation improvement, collaborate with adjacent departments, supply chain and planner.
• Work closely with sales team to attain customer satisfaction through high-quality service.
• Keep customer in mind, deep understand their needs and pain point.
• Thinking as a customer, using 360 view of the customer to increase customer centric behavior.
• Good sense of urgency and capable to drive order implementation efficiently per market needs.
• Prepare and distribute assigned reports related to customer service area, conduct analysis as required with timely follow-up.
• Efficiently handle inquiries from existing and new customers.
• Maintain full compliance of internal control requirement.
• Support other business activities as required.

Qualifications:

• Bachelor degree or above, with major in Economics, international trade, supply chain etc.

• Over 3 years relevant working experience. Well understand the trading business model and sufficient international trade knowledge.

• Strong interpersonal and communication skills to link different departments and deliver the result.

• Proactive and logic thinking, be able to work under pressure.

• Well organized and good documentation skills.

• Good English skills including speaking and writing.

• Good computer application skill, SAP experience is preferred

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Chemical Raw Materials Manufacturing

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Get notified about new Customer Service Representative jobs in Kowloon, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 year ago

Wong Tai Sin District, Hong Kong SAR 1 day ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon, Hong Kong SAR HK$25,000.00-HK$30,000.00 3 months ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 6 days ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 6 hours ago

Kwun Tong District, Hong Kong SAR 8 months ago

Kwun Tong District, Hong Kong SAR 4 months ago

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Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

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PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

Join to apply for the Customer Service Clerk role at Telford International Co. Ltd.

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Clerk role at Telford International Co. Ltd.

Telford International was established in 1982 to meet the growing demand for beverage products in Hong Kong. Our group offers over 100 brands of natural, healthy, and functional beverages, as well as international spirits and wines, with a unique mix of in-house and third-party brands, including Tao Ti, Meko, Ovaltine, Asahi, Remy Martin, and more. To provide more quality products to the Hong Kong market, we are looking to hire more talents from various fields to support the expansion of our business.

匯泉國際成立於1982年，以滿足香港對飲料產品日益增長的需求。我們的集團提供超過100個品牌的天然、健康和功能性飲料，以及國際烈酒和葡萄酒，涵蓋自有品牌和第三方品牌，包括道地、Meko、阿華田、Asahi、Rémy Martin 等。 為了向香港市場提供更多優質產品，我們正在尋找各領域的人才，以支持業務擴展。

Telford International was established in 1982 to meet the growing demand for beverage products in Hong Kong. Our group offers over 100 brands of natural, healthy, and functional beverages, as well as international spirits and wines, with a unique mix of in-house and third-party brands, including Tao Ti, Meko, Ovaltine, Asahi, Remy Martin, and more. To provide more quality products to the Hong Kong market, we are looking to hire more talents from various fields to support the expansion of our business.

Responsibilities

• Order processing
• Data entry
• Handle incoming calls
  
  

• F.5 or above
• Proficient in Chinese Word Processing, MS Word and Excel
• Detail-oriented, mature, willing to learn and able to work under pressure
• Immediate available is preferred
  
  

• Seniority level Entry level

• Employment type Full-time

• Industries International Trade and Development

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Kowloon City District, Hong Kong SAR 4 days ago

Wan Chai District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 months ago

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Join to apply for the Officer, Customer Service role at Aegon .

The role reports to the team leader of Customer Service and involves handling policy servicing transactions with high accuracy and delivering quality customer service. Key performance indicators include providing excellent service to policy owners, business partners, and potential customers via various communication channels, processing transactions independently with zero errors within target turnaround times, and reporting operational issues with feasible solutions.

Responsibilities:

• Collaborate with business partners and internal teams to deliver quality customer service.
• Handle inquiries, feedback, and complaints from customers or partners through multiple contact methods.
• Process policy servicing transactions accurately in compliance with guidelines and within designated timeframes.
• Ensure follow-through of customer requests until completion.
• Report daily operational issues to the team leader with proposed solutions.
• Participate in ad hoc projects or tasks as assigned.
• Support team members to ensure service continuity.
• Comply with internal policies, procedures, laws, and regulations.

Requirements:

• Diploma holder in any discipline.
• At least 2 years of experience in life insurance.
• Good interpersonal and communication skills.
• Proficient in written and spoken English and Chinese (including Mandarin).
• Proficient in MS Office (Excel, Word, PowerPoint).
• Customer-centric mindset with a desire to provide excellent service.
• HKIA licensing (Paper 1 & 3) required.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Customer Service

This job posting is active and not expired.

2 weeks ago Be among the first 25 applicants

• Provide quality customer services to clients in a professional manner and accordance with all group standards.
• Work with a team of customer servicing and operations staff in providing full support to clients’ inquiries and instruction execution.
• Execute trading orders for clients.
• Handle clients on-boarding, on-going account maintenance, and business processing related document checking and execution.
• Developing and retaining relationships with potential customers.
• Identifying the needs of clients in order to enhance client satisfaction.
• Handle inquiries from the front-line and internal departments.
• Perform other ad hoc duties as assigned.

Requirements:

• University graduates in any business-related disciplines.
• Customer service work experience in the securities brokerage firm is an advantage.
• License holder of SFC Type 1 and Type 2 is an advantage.
• Positive attitude and strong problem-solving skills with great attention to accuracy and detail.
• Customer service-oriented, a good team player with good communication skills, and a strong sense of responsibility.
• Proficient in written and spoken in Cantonese, English, and Mandarin.
• Immediate availability will be highly preferred.

Full- time

The personal data collected will be used for recruitment purposes only.

For interested parties, please send your CV to

About CIS Group

Established in 2007, CIS Group * is firmly rooted in Hong Kong and specialized in global finance. Our management has over 30 years of experience in the fields of capital market, wealth management, funds, securities, insurance, and bank etc. The Group has embraced its core values - "Courageous", "Innovative”, and "Open" to actively develop diversified asset allocation services and provide professional, reliable, and comprehensive one-stop wealth management services for high-net-worth individuals and institutional clients in China, Hong Kong, and the Asia-Pacific region.

We proactively develop a more diversified all-in-one financial services platform, and endeavor to provide comprehensive and value-added products and services to our clients and partners. We have established six core businesses within 10 years’ time. The scope of business includes:

We established a well-structured and professional business model that comply with all the relevant and applicable laws, regulations, and licenses in Hong Kong. Our members have obtained below licenses and qualifications,

(1) Licenses issued by Securities and Futures Commission of Hong Kong for Dealing in securities (Type 1), futures contracts (Type 2), advising on securities (Type 4), and asset management (Type 9)

(CE No. API164);

(2) Participant of The Stock Exchange of Hong Kong;

(3) Insurance Broker License issued by Insurance Authority (Membership No: FB1285);

(4) Registered MPF Intermediary (MPF Registration No.: IC001133);

(6) Participant of Central Clearing and Settlement System (CCASS ID: B01849);

• Seniority level Not Applicable

• Employment type Full-time

Get notified about new Customer Service Officer jobs in Wan Chai District, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 day ago

Kwun Tong District, Hong Kong SAR 1 year ago

Shenzhen, Guangdong, China CN¥7,000.00-CN¥9,000.00 2 years ago

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Join to apply for the Customer Service Officer role at Manulife

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at Manulife

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Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities

• Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
• Provide application checking services to agents and brokers
• Support MCV client verification process
• Provide effective solutions to agents and customers’ inquiries within a predetermined time frame in a proactive and professional manner.
• Handle conference / meeting room reservations and follow-up work
• Ensure accuracy and compliance of all requests completed with high quality standards
• Resolve complex cases and complaints arising from work
• Provide other service support and work at different locations of Agency Service Centre when necessary
• Cooperate with team members and others to achieve desired results and support business needs
  
  

• Degree holder with 5+ year of customer service experience in insurance industry is preferred
• HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
• Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
• Worked previously in service centre environment is an advantage
• Excellent customer service, good communication and interpersonal skills
• Good command of English and Chinese, both spoken and written
• Fluency in Mandarin is a must.
• Willing to work on non-office days when necessary, including Sundays and Public Holidays
• Quick learner with strong analytical and problem-solving skills
• Strong self-initiative, responsible and able to work under pressure
• Familiar with Word, Excel and Chinese Word processing
  
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

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Get notified about new Customer Service Officer jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 year ago

Shenzhen, Guangdong, China CN¥7,000.00-CN¥9,000.00 2 years ago

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