95 Store Manager jobs in Hong Kong

5 days ago Be among the first 25 applicants

Our client is a luxury retail brand and they are now looking for a Store Manager / Assistant Store Manager to cope with their expanding business.

RESPONSIBILITIES

• Lead the store team and motivate the team to achieve the store target
• Drive for KPI results and maximizes business opportunities
• Build customer loyalty through in-store experience
• Train, develop and coach the sales associate team
• Analyse reporting and daily sales trends to make real-time strategic business decisions to drive results

REQUIREMENTS

• Ability to lead team; develop and train others, delegate and follow up
• Demonstrate ability to communicate effectively with customers and store team.
• Collaborative skills and a team player
• Ability to work in a fast-paced and deadline-oriented environment

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Retail and Retail Apparel and Fashion

Referrals increase your chances of interviewing at WilliamSELECT by 2x

Get notified about new Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Eastern District, Hong Kong SAR 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Store Manager / Store Manager role at Aesop

1 week ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager / Store Manager role at Aesop

The (Assistant) Store Manager is the critical leadership role that enables Aesop’s delivery of desired impact to our Customers, our Colleagues and our Community, and through compelling leadership and focus, and has the great ability to impact our Commercial Performance in an Aesop signature store or counter.

Key Responsibility

Customer Experience

• Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team on Aesop’s approach to hosting, customer service and consultations
• Provide in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge
• Ensure all team members uphold and demonstrate Aesop’s approach to hosting, consultations, customer service, linkage and product knowledge
• Gather insights from customers, communicating them to Head Office
• Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout. Escalate to Head Office if necessary
• Advocate digital channel and contribute to driving a seamless online and offline shopping experience
• Promote facial treatments when conducting customer consultations (where relevant)
  
  

• Act as an ambassador within and outside of the company for Aesop’s culture, values and approach
• Drive the quality and standard of brand execution within stores including store environment, product presentation and staff presentation. Coach and train team as required
• Ensure that the customer experience delivered in store is appropriate for the local environment and type of customers
• Implement all marketing and promotional activities to a high standard
• Identify opportunities to build and maintain relationships within local communities to drive brand awareness and sales
  
  

• Monitor spend on controllable expenses and take action to minimise costs and increase profitability where possible
  
  

• Review daily, weekly and monthly sales and product performance data taking action to improve sales performance
• Confidently discusses store performance with Retail Consultants daily linking behaviour to commercial results
• Implement changes to improve product performance where possible
• Review team performance data taking action to improve sales performance through feedback, coaching and training
• Review space productivity data and take action to maximise productivity and sales performance
• Use Veritas to review store, personal & consultant performance, celebrating success & looking for opportunities.
  
  

• Implement customer linkage procedures in line with guidelines, maximizing opportunities to obtain linkage data through team training and coaching
• Work with Business Development Team to identify opportunities to build and develop new and existing business relationships
  
  

• Report any issues within store to Head Office including maintenance, cleaning, OH&S
• With team, identify opportunities to improve processes and systems, communicating these to Head Office
• Create rosters, maximizing productivity of labour, and submit on time for review and approval
• Manage security of store, products and team, raising any issues with Head Office
• Implement cash and banking processes in line with guidelines
• Implement all H&S requirements in a timely manner ensuring all risks are managed
• Maintains a clean and ordered store environment across all customer and team areas
• Monitor the online booking system for facial treatments (where relevant)
  
  

• Monitor stock levels, ensuring adequate stock levels are maintained
• Implement effective stock ordering and receipt processes to ensure stock is received in a timely and effective manner
• Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Offs where possible
• Take action to prevent stock losses, through monitoring, excellent inventory management and stock control, escalating issues to Head Office
• Manage team to prepare for and conduct stock-takes in a timely and effective manner
  
  

• Provide a warm welcome to all store visitors, showcasing the Aesop brand, communicating high quality information and delivering excellent customer focus
• Embed the Aesop culture within store through role-modelling the Aesop values, driving awareness of the culture, and participating in team events
• Build understanding of the Aesop culture and values across the team through effective communication and coaching
• Embed the culture into daily practices such as the meticulous upkeep and cleanliness of the store
• Promote consistently high standards of grooming for staff
  
  

• Recruit and select team members that align with Aesop’s culture and values and will support store performance, liaising with HR team as required
• Seek to build a diverse workforce that will connect with customers and demonstrate the Aesop values
• Coordinate and contribute to the induction of new team members ensuring its delivered to a high standard of delivery
• Monitor new staff through probation period, escalating any concerns to HR as required
• Build a pool of potential future candidates through effective networking
• Train team members in being able to provide high quality store tours to visitors (Flagship)
  
  

• Implement all Consultant training requirements within store to a high standard
• Discuss additional training needs and ideas with manager and regional Retail Training team
• Initiate regular conversations with individual Consultants to discuss performance strengths and opportunities for improvement; at a minimum each quarter or as requested by each consultant
• Provide “in-the-moment" coaching to drive performance and development
• Support Consultants’ career growth through career development conversations and plans
• Build and maintain store succession plans, including identification of further learning needs. Share with manager
  
  

• Communicate expected standards and demonstrate desired behaviours
• Drive the performance of individual Consultants through monitoring performance and providing just-in-time constructive feedback. Escalate as required
• Identify and address performance issues through feedback and coaching. Escalate as required
• Work with individual Consultants to agree plan for their development
• Motivate team through, recognising achievements and celebrating successes
  
  

• Complete all training provided to support you to perform in your role
• Regularly seek feedback from manager to understand strengths and opportunities for improvement, and agree development actions
• Discuss career goals with manager and agree to plan for long term career development which will build experience and skills
• Proactively look for on-the-job learning opportunities, including participating in store visits and rotations
  
  

• Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
• Monitor employee turnover, identifying any trends and taking action as required
  
  

• Cascade Head Office communications in a timely way
• Actively support directives from Head Office
• Regularly provide feedback from stores to Head Office
• Maintain effective, regular and Aesop appropriate communication with team and colleagues
• Attend, participate and present in forums and meetings
• Ensure all communications are read, shared and actioned in a timely manner
  
  

• Ensure all administrative tasks are completed in an accurate and timely manner
• Monitor the completion of administrative tasks to ensure they are undertaken to the required standard
  
  

• Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants
• Adhere to the Aesop Occupational Health and Safety policy
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Personal Care Product Manufacturing

Referrals increase your chances of interviewing at Aesop by 2x

Get notified about new Assistant Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Store Manager / Store Manager role at Aesop

1 week ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager / Store Manager role at Aesop

The (Assistant) Store Manager is the critical leadership role that enables Aesop’s delivery of desired impact to our Customers, our Colleagues and our Community, and through compelling leadership and focus, and has the great ability to impact our Commercial Performance in an Aesop signature store or counter.
Key Responsibility
Customer Experience

• Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team on Aesop’s approach to hosting, customer service and consultations
• Provide in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge
• Ensure all team members uphold and demonstrate Aesop’s approach to hosting, consultations, customer service, linkage and product knowledge
• Gather insights from customers, communicating them to Head Office
• Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout. Escalate to Head Office if necessary
• Advocate digital channel and contribute to driving a seamless online and offline shopping experience
• Promote facial treatments when conducting customer consultations (where relevant)
  

• Act as an ambassador within and outside of the company for Aesop’s culture, values and approach
• Drive the quality and standard of brand execution within stores including store environment, product presentation and staff presentation. Coach and train team as required
• Ensure that the customer experience delivered in store is appropriate for the local environment and type of customers
• Implement all marketing and promotional activities to a high standard
• Identify opportunities to build and maintain relationships within local communities to drive brand awareness and sales
  

• Monitor spend on controllable expenses and take action to minimise costs and increase profitability where possible
  

• Review daily, weekly and monthly sales and product performance data taking action to improve sales performance
• Confidently discusses store performance with Retail Consultants daily linking behaviour to commercial results
• Implement changes to improve product performance where possible
• Review team performance data taking action to improve sales performance through feedback, coaching and training
• Review space productivity data and take action to maximise productivity and sales performance
• Use Veritas to review store, personal & consultant performance, celebrating success & looking for opportunities.
  

• Implement customer linkage procedures in line with guidelines, maximizing opportunities to obtain linkage data through team training and coaching
• Work with Business Development Team to identify opportunities to build and develop new and existing business relationships
  

• Report any issues within store to Head Office including maintenance, cleaning, OH&S
• With team, identify opportunities to improve processes and systems, communicating these to Head Office
• Create rosters, maximizing productivity of labour, and submit on time for review and approval
• Manage security of store, products and team, raising any issues with Head Office
• Implement cash and banking processes in line with guidelines
• Implement all H&S requirements in a timely manner ensuring all risks are managed
• Maintains a clean and ordered store environment across all customer and team areas
• Monitor the online booking system for facial treatments (where relevant)
  

• Monitor stock levels, ensuring adequate stock levels are maintained
• Implement effective stock ordering and receipt processes to ensure stock is received in a timely and effective manner
• Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Offs where possible
• Take action to prevent stock losses, through monitoring, excellent inventory management and stock control, escalating issues to Head Office
• Manage team to prepare for and conduct stock-takes in a timely and effective manner
  

• Provide a warm welcome to all store visitors, showcasing the Aesop brand, communicating high quality information and delivering excellent customer focus
• Embed the Aesop culture within store through role-modelling the Aesop values, driving awareness of the culture, and participating in team events
• Build understanding of the Aesop culture and values across the team through effective communication and coaching
• Embed the culture into daily practices such as the meticulous upkeep and cleanliness of the store
• Promote consistently high standards of grooming for staff
  

• Recruit and select team members that align with Aesop’s culture and values and will support store performance, liaising with HR team as required
• Seek to build a diverse workforce that will connect with customers and demonstrate the Aesop values
• Coordinate and contribute to the induction of new team members ensuring its delivered to a high standard of delivery
• Monitor new staff through probation period, escalating any concerns to HR as required
• Build a pool of potential future candidates through effective networking
• Train team members in being able to provide high quality store tours to visitors (Flagship)
  

• Implement all Consultant training requirements within store to a high standard
• Discuss additional training needs and ideas with manager and regional Retail Training team
• Initiate regular conversations with individual Consultants to discuss performance strengths and opportunities for improvement; at a minimum each quarter or as requested by each consultant
• Provide “in-the-moment" coaching to drive performance and development
• Support Consultants’ career growth through career development conversations and plans
• Build and maintain store succession plans, including identification of further learning needs. Share with manager
  

• Communicate expected standards and demonstrate desired behaviours
• Drive the performance of individual Consultants through monitoring performance and providing just-in-time constructive feedback. Escalate as required
• Identify and address performance issues through feedback and coaching. Escalate as required
• Work with individual Consultants to agree plan for their development
• Motivate team through, recognising achievements and celebrating successes
  

• Complete all training provided to support you to perform in your role
• Regularly seek feedback from manager to understand strengths and opportunities for improvement, and agree development actions
• Discuss career goals with manager and agree to plan for long term career development which will build experience and skills
• Proactively look for on-the-job learning opportunities, including participating in store visits and rotations
  

• Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
• Monitor employee turnover, identifying any trends and taking action as required
  

• Cascade Head Office communications in a timely way
• Actively support directives from Head Office
• Regularly provide feedback from stores to Head Office
• Maintain effective, regular and Aesop appropriate communication with team and colleagues
• Attend, participate and present in forums and meetings
• Ensure all communications are read, shared and actioned in a timely manner
  

• Ensure all administrative tasks are completed in an accurate and timely manner
• Monitor the completion of administrative tasks to ensure they are undertaken to the required standard
  

• Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants
• Adhere to the Aesop Occupational Health and Safety policy
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Business Development
• Industries Personal Care Product Manufacturing

Referrals increase your chances of interviewing at Aesop by 2x

Get notified about new Assistant Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Store Manager role at Suitsupply

1 week ago Be among the first 25 applicants

Join to apply for the Store Manager role at Suitsupply

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.

What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team
  
  

• Exceptional customer service/clienteling skills
• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays
  
  

• Competitive salary and bonus incentives
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at Suitsupply by 2x

Hong Kong SAR HK$25,000.00-HK$0,000.00 1 week ago

Hong Kong SAR HK 20,000.00-HK 30,000.00 2 weeks ago

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Hong Kong SAR HK$2 ,000.00-HK 34,999.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

Direct message the job poster from Roger Vivier

We are currently looking for a Store Manager for Roger Vivier in Hong Kong.

Responsibilities

• In charge for retail sales management and monitor store KPIs;
• Take full responsibility of store people management, including talent acquisition, manpower arrangements, training, coaching, performance appraisal;
• Ensure qualitative image of the store, including visual Merchandising, environment, furniture etc.;
• Fully compliance of all the law, regulations, rules and SOP;
• Ensure all CRM KPIs meet company standards, as well as driving appointment bookings and managing in-store VIP events;
• Uphold excellent quality, in conjunction with extraordinary customer service delivery, including but not limited to customer’s complaint;
• Contribute to marketing programs to enhance brand awareness and enrich database;
• Analyse market trends, and execute plans to achieve sales goals and improve store operations;
• Inspire and motivate team members to work as a team;
• Prepare analysis reports and provide key findings with suggestions to management.

Requirements

• Tertiary education or above;
• A minimum of 7 years' retail experience with at least 2 years' management experience, preferably in luxury industry;
• Strong business acumen, logical mind-set with good interpersonal and communication skills;
• People-oriented supervisory skill, good at customer services and sales-oriented;
• Proficient in written and spoken English, Mandarin & Cantonese;
• Proficient in MS Office and SAP.

We offer attractive remuneration package, on-the-job training and career advancement opportunity to the right candidate. Interested parties please send your full resume with date of availability, latest and expected salary to

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Business Development, and Management
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Roger Vivier by 2x

Get notified about new Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

3 weeks ago Be among the first 25 applicants

Skin Laundry is revolutionizing the way people of all skin types care for their skin by making cutting-edge laser technology safe, effective, and affordable. Our team of highly trained medical professionals is committed to helping you achieve your most beautiful skin with certified healthcare professionals that are highly trained on skin methods and overseen by a team of Medical Advisers.

Skin Laundry is growing and experiencing success in developing products, opening new locations and creating the ultimate experience for our clients! Our goal is to help everyone feel beautiful in their own skin. We do this by offering treatments that provide real results with no downtime. If you are eager to join an innovative company, want to be a valuable part of a team and brand innovating beauty and skincare, we want to hear from you!

At Skin Laundry, the store manager is a leader who understands the business and culture of our brand; is goal oriented and well organized. With effective communication, both written and verbal, they ensure compliance in all areas of customer service, store operations, outreach efforts and profitability of their clinics. They will train, challenge, motivate, encourage, and provide constructive guidance to the team related to all areas of effective operations of the business.

Job Responsibilities

Main objectives include, but are not limited to:

People

• Develop and motivate a magnetic team. Coach and give feedback as necessary for all team members.
• Lead your team to deliver excellent customer experience and meet service and retail sales targets.
• Organize regular meetings with management to discuss business updates, issues and opportunities.
• Evaluate employee performance and develop individual career development plans.
• Must have the ability to understand and adapt to change as this is vital to the growth of the business.
  
  

• Ensure all store operations are consistent and flawless, HR and standards are practiced and upheld.
• Develop monthly, weekly and daily action plans for clinics to achieve revenue targets in all mixes of business on a consistent basis.
• Effectively manage all stock inventory and forecasting for service and retail.
• Address customer issues and queries in an accurate and timely manner.
• Evaluate existing business procedures and recommend improvements.
  
  

• Customize local clinic marketing and outreach plans. Collaborate with other departments such as Marketing to build brand awareness, drive sales and traffic through market outreach and effective in-store events.
• Evaluate existing business procedures and recommend improvements.
  
  

• Analyze and achieve budgets and expenses on P&L to find opportunities for cost-effectiveness and profitability.
  
  

• 3-5 years of supervisory or management experience in a retail environment, experience in beauty industry is a preferred but not necessary
• Good Foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
• Strength in business strategist, seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level
• Strength in Lead and mentor others
• Driven, self-motivated, and hold yourself and others to exceptional standards.
• Strong influencer, possessing verbal and written communication skills.
• Enjoy collaborating with others and thrive in a team environment.
  
  

• Skin Laundry is ranked in the top 5% of companies for Team Score on Comparably.
• Skin Laundry is ranked in the top 5% of companies for Leadership on Comparably.
• Sales Department is ranked in the top 5% of companies for CEO Rating on Comparably.
• Sales Department is ranked in the top 5% of companies for Executive Team Score on Comparably.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Hospitals and Health Care, Wellness and Fitness Services, and Technology, Information and Internet

Referrals increase your chances of interviewing at Skin Laundry by 2x

Get notified about new Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥15,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Store Manager role at Bvlgari

1 week ago Be among the first 25 applicants

Join to apply for the Store Manager role at Bvlgari

Position

The Store Manager is responsible for ensuring the achievement of commercial targets and contributing to the development of the brand’s image and reputation in an assigned store; by defining the business strategy, sharing a compelling vision and a clear execution roadmap. This role focuses on leading teams, driving sales, profitability, and client satisfaction while maintaining a well-organized store environment.

Job responsibilities

Business Development

• Act as a key business partner in developing and in developing and implementing store-specific strategies aligned with overarching business objectives.
• Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth
• Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and enhancing client satisfaction, as well as establishing long term relationships to build clients loyalty.
• Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client
• Build network and understanding of store environment, monitor competitors in order to identify potential opportunities.
  
  

• Build, lead, and developing a high-performing store team to deliver exceptional client experience and, achieve commercial ambition.
• Provide ongoing coaching, training, and performance management to support team members’ growth, success and overall wellbeing, including scheduling breaks and fostering a culture of work-life balance.
• Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.
  
  

• Drive sales performance and profitability by achieving store sales targets and optimizing store layout, and effectively managing inventory and visual merchandising.
• Monitor Store P&L and control store expenses to ensure adherence to the budget and maximize profitability.
  
  

• Oversee day-to-day operations, ensuring smooth Floor Management and efficient functioning of the store.
• Implement and enforce of company policies and procedures to maintain a consistent brand experience across all locations.
• Help maintain a well-organized, clean, and visually appealing store environment to attract and retain clients
• Build omnichannel mindset among the team and drive related KPIs in order to maximize opportunities and increase client satisfaction across all business channels.
  
  

• Bachelor degree and above is highly preferred
• Fluent English, Cantonese and Mandarin
• 8 - 10 years of experience in a comparable role, in luxury industry preferred
• Knowledge of Luxury business
• Selling skills
• Store procedures and process
• CRM techniques and tools
• Store operation applications (Beanstore, CRM, Sap etc.)
• GIA and FHH Folder is highly preferred

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Bvlgari by 2x

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥15,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Store Manager role at Suitsupply

1 week ago Be among the first 25 applicants

Join to apply for the Store Manager role at Suitsupply

Identifying and solving problems is something that comes natural to you. You are organized, strategic and collaborative about getting to the best results with your team. We want people with their own opinions that are straight to the point, have an eye for style and are pro-active. As Store Manager you will be responsible for achieving sales and service targets; maintaining best practices and identifying areas of improvements for store operations and other factors that contribute to providing an excellent experience for our customers and team members alike.
What you will do:

• Lead and develop a professional store team to achieve company goals and incrementally improve individual objectives
• Collaborate with training teams to effectively to develop a gold standard team
• Establish weekly/monthly objectives for the team
• Ensure that all employees present professionally according to company policies and practice highest level of customer service to achieve maximum sales and radically personal experience
• Recruit qualified professional people and consistently raise the bar of your core team by networking in your market to source for top talent
• Own store P&L report and manage budgets (salary, expenses, inventory, etc.)
• Ensure that all merchandise is properly and attractively displayed as per visual guidelines
• Ensure all store standards and operations are to company standards
• Collaborate with store support departments to effectively utilize company resources
• Align with Human Resources on company policies, procedures and development planning for store team
  

• Exceptional customer service/clienteling skills
• Minimum of 3 years' experience in a customer service management role
• Strong leadership skills, able to coach/motivate team
• Professional verbal and written communication skills
• Flexible work schedule, including nights, weekends, and holidays
  

• Competitive salary and bonus incentives
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion
• Opportunity to travel to other stores and abroad

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at Suitsupply by 2x

Hong Kong SAR HK$25,000.00-HK$0,000.00 1 week ago

Hong Kong SAR HK 20,000.00-HK 30,000.00 2 weeks ago

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Hong Kong SAR HK$2 ,000.00-HK 34,999.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

3 weeks ago Be among the first 25 applicants

Skin Laundry is revolutionizing the way people of all skin types care for their skin by making cutting-edge laser technology safe, effective, and affordable. Our team of highly trained medical professionals is committed to helping you achieve your most beautiful skin with certified healthcare professionals that are highly trained on skin methods and overseen by a team of Medical Advisers.
Skin Laundry is growing and experiencing success in developing products, opening new locations and creating the ultimate experience for our clients! Our goal is to help everyone feel beautiful in their own skin. We do this by offering treatments that provide real results with no downtime. If you are eager to join an innovative company, want to be a valuable part of a team and brand innovating beauty and skincare, we want to hear from you!
At Skin Laundry, the store manager is a leader who understands the business and culture of our brand; is goal oriented and well organized. With effective communication, both written and verbal, they ensure compliance in all areas of customer service, store operations, outreach efforts and profitability of their clinics. They will train, challenge, motivate, encourage, and provide constructive guidance to the team related to all areas of effective operations of the business.
Job Responsibilities
Main objectives include, but are not limited to:
People

• Develop and motivate a magnetic team. Coach and give feedback as necessary for all team members.
• Lead your team to deliver excellent customer experience and meet service and retail sales targets.
• Organize regular meetings with management to discuss business updates, issues and opportunities.
• Evaluate employee performance and develop individual career development plans.
• Must have the ability to understand and adapt to change as this is vital to the growth of the business.
  

• Ensure all store operations are consistent and flawless, HR and standards are practiced and upheld.
• Develop monthly, weekly and daily action plans for clinics to achieve revenue targets in all mixes of business on a consistent basis.
• Effectively manage all stock inventory and forecasting for service and retail.
• Address customer issues and queries in an accurate and timely manner.
• Evaluate existing business procedures and recommend improvements.
  

• Customize local clinic marketing and outreach plans. Collaborate with other departments such as Marketing to build brand awareness, drive sales and traffic through market outreach and effective in-store events.
• Evaluate existing business procedures and recommend improvements.
  

• Analyze and achieve budgets and expenses on P&L to find opportunities for cost-effectiveness and profitability.
  

• 3-5 years of supervisory or management experience in a retail environment, experience in beauty industry is a preferred but not necessary
• Good Foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
• Strength in business strategist, seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level
• Strength in Lead and mentor others
• Driven, self-motivated, and hold yourself and others to exceptional standards.
• Strong influencer, possessing verbal and written communication skills.
• Enjoy collaborating with others and thrive in a team environment.
  

• Skin Laundry is ranked in the top 5% of companies for Team Score on Comparably.
• Skin Laundry is ranked in the top 5% of companies for Leadership on Comparably.
• Sales Department is ranked in the top 5% of companies for CEO Rating on Comparably.
• Sales Department is ranked in the top 5% of companies for Executive Team Score on Comparably.
  

• Seniority level Not Applicable

• Employment type Full-time

• Industries Hospitals and Health Care, Wellness and Fitness Services, and Technology, Information and Internet

Referrals increase your chances of interviewing at Skin Laundry by 2x

Get notified about new Store Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥15,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.