184 Store Managers jobs in Hong Kong

Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

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Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Overview

Customer Service Officer at Hang Yick Properties Management Limited

Application snapshot: 6 days ago; Be among the first 25 applicants.

• Provide high quality property management services.
• Assist in day-to-day operation and management of properties.
• Responsible for admin work.
• Monitor property management system.

• Provide high quality property management services.
• Assist in day-to-day operation and management of properties.
• Responsible for admin work.
• Monitoring property management system.

• Completion of HKCEE or HKDSE examination.
• 1 year of relevant experience preferable.
• Good PC skill in MS Word, Excel, PowerPoint & Chinese word processing.
• Initiative, enthusiastic and able to work independently.
• Good command of spoken and written English & Chinese.
• Fresh graduates are also welcome.

Remuneration will be commensurate with qualifications and experience. Fringe benefits include birthday leave, marriage leave, paternity leave / 14 weeks’ of maternity leave, full attendance leave, vitality leave, training allowance, newborn baby allowance, medical allowance and other special leave.

Please promptly send full resume with expected salary to Human Resources Department at 6/F, Golden Centre, 188 Des Vouex Road Central, Sheung Wan OR through apply now.

All information received will be kept in the strictest confidentiality and only for employment-related purposes within our affiliates.

You are most welcome to visit our website

• Entry level

• Full-time

• Administrative and Business Development
• Facilities Services

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Join to apply for the Customer Service Manager role at Jebsen Group .

BEVERAGE

In Greater China, Jebsen Beverage strives to be synonymous with exceptional quality in every beverage category it competes. Jebsen Beer focuses on the premium and super premium beer market with its wholly owned Blue Girl Beer brand and an impressive portfolio of international brands. Jebsen Wines & Spirits is one of the leading distributors of wines, Japanese sake, spirits and mineral water in the region.

Purpose of the Job

Reporting to the Head of Supply Chain, the incumbent will support Beverage business and lead a team to ensure exceptional customer service and daily order management while enhancing customer satisfaction and driving operational efficiency.

• Supervise and manage the order desk team to ensure smooth daily operations
• Oversee the entire order processing from order entry to fulfilment, ensuring accuracy and timely delivery
• Provide guidance and coaching to the team in delivering exceptional customer service to customers (both external & internal), resolving inquiries and requests independently, and supporting order-related follow-up issues professionally
• Track and analyse team performance to ensure productivity levels meet organizational standards, implementing strategies for improvement
• Coordinate with related teams (e.g., Warehouse, Logistics, Sales) on demand requirements, complex case handling and peak season schedules
• Review workflow with Head of the Supply Chain, Channel Sales Team, Finance Team, and Warehouse; formulate improvements and develop SOPs to enhance operation excellence
• Establish regular reports and dashboard solutions (e.g., order statistics, urgent orders monitoring, daily unattended orders) for management review
• Collaborate with IT on ERP initiatives and system enhancements, especially for the Order To Cash module in Oracle
• Handle sophisticated cases, ad-hoc tasks, or projects assigned by Head of Supply Chain

• Degree holder in business administration or related discipline
• Minimum 8 years related experience in order management / service operation, with at least 4 years in a supervisory role; FMCG experience is an advantage
• Excellent interpersonal communication with the ability to build rapport with customers and stakeholders at all levels
• Good analytical and problem-solving skills with the ability to make data-driven decisions
• Strong leadership skills with the ability to drive team performance
• Experience in direct customer handling with in-depth understanding of customer expectations and coordination for case follow-up
• Proven ability to adapt quickly to changing priorities and dynamic environments with agility
• Proven track record in managing operational excellence projects and SOP development
• Good command of written and spoken English and Chinese (Mandarin)

About Jebsen

SUCCESS BREEDS SUCCESS. With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our people. We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure. At Jebsen, success breeds success.

• Mid-Senior level

• Full-time

• Other

• International Trade and Development

Overview

Respond to customer emails in a timely and professional manner. Handle customer enquiries and complaints in a professional manner. Handle and follow up clients’ enquiries, liaise with external parties and internal staff based on feedback gathered from clients. Perform account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulations. Assist the Team Head to establish and enforce service procedures, policies and standards. Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements. Handle Ad-hoc tasks as required.

• 1–2 years working experience in related fields such as relationship management, onboarding, client services etc
• Experience in KYC/AML, CRS and FATCA areas within Finance industry is strongly preferred
• Familiar with SFC regulation on KYC and AML requirements
• Excellent in client service mindset and interpersonal communication skill
• SFC type 1 license holder / pass of relevant papers is strongly preferred
• Fluent in Mandarin and English is a must
• Title would adjust based on the relevant experience

• Associate

• Full-time

• Customer Service and Finance

Customer Service Advisor

Reference - MSPS
Expiry date - 13/10/2025
Location - Osprey House
Salary - £17,500

We’re looking to recruit a Customer Service Advisor to join our Out of Hours Customer Team, based from our office at Osprey House, E4 8TD.

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Candidates will have the following:

• Social Housing and Repair and Maintenance background.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.
• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Loyalty & Values Awards
• Funded Professional Subscription

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Join to apply for the Customer Service Manager role at Plotio Financial Group Limited

Plotio was established in 1983 and is a growing financial institution with a wide range of business activities including real estate, property management, bullion trade and environmental services. We are expanding and seeking ambitious leaders to join our team.

• Manage a team of up to 20 staff in operations.
• Handle and deliver excellent customer service with client enquiries on account opening, market information and complaints in a professional manner.
• Oversee QAT (Training and Quality Assurance); lead the team to conduct QA and deliver trainings to staff from CS and sales; conduct QA program (live chat) and training to CS staff.
• Develop and maintain an up-to-date knowledge base and transform manuals from paper to digital tools to increase operational efficiency.
• Ensure complete capturing and proper storing of client documents.
• Manage communication with internal and external parties.
• Drive process improvement and manage customer service-related projects.
• Obtain feedback from customers on the service delivered and recommend improvement plans as appropriate.

• Degree holder preferably in business or related disciplines; with at least 5 years of relevant experience in a customer service leadership role.
• Good command of written and spoken English, Mandarin (a must) and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with strong interpersonal and communication skills; positive and self-motivated mindset with strong leadership ability; good team player with common sense and able to work under pressure.
• Attention to detail, mature, patient, and responsible.
• AI knowledge is preferred.
• Immediate availability is an advantage.

• 5-day work week
• Medical Scheme
• Bank holidays
• Life Insurance
• Performance Bonus

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

2 days ago Be among the first 25 applicants

Overview

A Mandarin, English & Cantonese Speaking Customer Service Representative (Full time) is responsible to provide best in class customer service support to Ralph Lauren's customers via various communication channels. Manage all inquiries and complaints in professional & efficient manner to ensure customer satisfaction.

Essential Duties & Responsibilities

• Handle customer inquiries via various communication channels with excellent customer service skills
• Properly follow through all customer inquiries and complaint cases
• Identify issues and provide best solutions in a timely manner
• Work collaboratively with various internal and external stakeholders
• Exhibit efficient communication & interpersonal skills and be a good team player
• Follow the already set guidelines
• Prepare reporting and support for administrative tasks
• Assist ad hoc assignments and projects when needed

Experience, Skills & Knowledge

• Matriculated/Bachelor Degree
• Minimum 2 years relevant contact center and customer service experience
• Fluent Mandarin, English and Cantonese speaking
• Good command of English, simplified & traditional Chinese typing
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook
• Good sense of responsibility, proactive and helpful character would be an asset
• Immediate availability is highly preferred

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Advertising Services

Join to apply for the Customer Service Executive role at Brink’s Inc

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at Brink’s Inc

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome
• Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
• Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
• Proficient in using Microsoft Word, Excel and Outlook

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

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Get notified about new Customer Service Executive jobs in Hung Hom, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 4 days ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Join to apply for the Customer Service Representative role at Manulife

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Manulife

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
• Complete record updating in line with qualified standard within service time frames
• Provide support to agents, brokers and peers to resolve problems.
• Provide professional advice to help clients to resolve the administrative or operation issue.
• Liaise, coordinate and manage clients’ special request with various departments.
• Maintain good customer relationship and provide tailor made service to VIP clients.
• Support the handling of customer complaints
• Support to deliver customer service program or special project.
  
  

• Degree/diploma holder
• Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
• Responsible and attentive to details
• Good customer focus and follow-up skills
• Mature, independent, outgoing and able to work under pressure
• Excellent communication and presentation skills
• Strong PC and word processing skills (both English and Chinese)
• Excellent command of spoken and written English and Chinese, Putonghua is preferable
  
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.