What Jobs are available for Store Team in Hong Kong?

• Maximize sales opportunities to achieve and exceed store sales targets through proactive customer engagement.
• Maintain smooth daily store operations, including inventory management and visual merchandising.
• Provide high-quality customer services in shop and maintain brand image and foster customer loyalty.
• Perform ad-hoc tasks as assigned to support store goals and team success.

• Form 5 or above.
• Minimum 1 year of relevant experience in the retail industry, preferably in fashion or footwear.
• Excellent interpersonal skills with a pleasant, customer-focused personality.
• Good command of Cantonese, English, and Mandarin to serve diverse customers.
• Passionate, team-oriented, and committed to delivering exceptional retail experiences.

Our client is a prestigious global luxury retail company seeking a dynamic Store Manager/Assistant Store Manager. The ideal candidate will possess a passion for luxury products, exceptional leadership abilities, and a strong commitment to customer service. You will be responsible for driving sales, managing store operations, and delivering an unparalleled shopping experience for our clientele.

Key Responsibilities

Drive Sales Performance : Implement effective strategies, set sales targets, and monitor progress to achieve goals.

Enhance Customer Experience : Provide personalized service and address customer inquiries and concerns with professionalism.

Team Development : Recruit, train, and develop a high-performing team. Conduct regular performance evaluations and offer ongoing coaching to enhance skills and morale.

Visual Merchandising : Oversee visual merchandising standards to maintain the brand's luxury image, ensuring the store remains visually appealing and aligned with marketing initiatives.

Inventory Management : Manage inventory levels, conduct regular stock audits, and ensure optimal product availability while minimising shrinkage.

Operational Efficiency : Ensure the store operates smoothly and complies with company policies and procedures, including health and safety regulations.

Financial Monitoring : Track store financial performance, including sales, expenses, and profitability. Prepare reports and analyse data to inform business decisions.

Brand Ambassador : Embody the values and ethos of the company while fostering strong relationships with clients.

Job Qualifications

Proven experience as a Store Manager/Assistant Store Manager or in a similar role within the luxury retail/premium sector.

Strong leadership and team management skills with a focus on talent development.

Excellent communication and interpersonal skills.

Ability to analyze sales data and develop actionable strategies.

Strong organizational skills and attention to detail.

Passion for luxury products and a deep understanding of the luxury retail market.

Availability to work flexible hours, including weekends and holidays.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

We are looking for a passionate and dedicated individual to lead our team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

Requirements

Main Accountabilities

Business Performance & Operations

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs and turn them into individual actions and objectives
• Analyse available sales reports and data to determine the needs of the business and set business strategies
• Ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
• Maintain boutique image according to the brand's standards
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Client Experience & Development

• Ensure all associates provide the highest level of customer service
• Manage client database and utilize information to increase sales and client contact
• Execute service excellence to increase client satisfaction and retain customer loyalty
• Resolve all client problems and complaints quickly and effectively
• Manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer's best interest that also support the company's philosophy

Team Management & Development

• Identify and recruit new talents, build and retain a high performing team
• Lead by example demonstrating passion towards APM MONACO, know our brand's products, mission and value
• Conduct in-store training, one-o-one coaching and team meetings
• Build individual objectives and development plans
• Ensure image and grooming standards are professional, reflective of the brand image and always adhered to
• Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary

Requirements

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Reactive, flexible and open-minded
• Fluency in Cantonese and English

Benefits

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce
• Growth Opportunities: We support your professional development
• Collaborative Culture: Teamwork and open communication
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts

Don't wait to join APM Monaco team. Apply now

We are looking for a passionate and dedicated individual to lead our team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

Main Accountabilities

Business Performance & Operations

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs and turn them into individual actions and objectives
• Analyse available sales reports and data to determine the needs of the business and set business strategies
• Ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
• Maintain boutique image according to the brand's standards
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Client Experience & Development

• Ensure all associates provide the highest level of customer service
• Manage client database and utilize information to increase sales and client contact
• Execute service excellence to increase client satisfaction and retain customer loyalty
• Resolve all client problems and complaints quickly and effectively
• Manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer's best interest that also support the company's philosophy

Team Management & Development

• Identify and recruit new talents, build and retain a high performing team
• Lead by example demonstrating passion towards APM MONACO, know our brand's products, mission and value
• Conduct in-store training, one-o-one coaching and team meetings
• Build individual objectives and development plans
• Ensure image and grooming standards are professional, reflective of the brand image and always adhered to
• Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary

Requirements

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Reactive, flexible and open-minded
• Fluency in Cantonese and English

Benefits

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce
• Growth Opportunities: We support your professional development
• Collaborative Culture: Teamwork and open communication
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts

Don't wait to join APM Monaco team. Apply now

We are looking for a passionate and dedicated individual to lead our team. Your mission will be to develop and optimize the boutique's performance and profitability, while ensuring your team engages clients with exceptional service.

Main Accountabilities

Business Performance & Operations

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs and turn them into individual actions and objectives
• Analyse available sales reports and data to determine the needs of the business and set business strategies
• Ensure staff is trained in all areas of appropriate POS usage and maintenance
• Understand and properly execute all management POS functions
• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
• Maintain boutique image according to the brand's standards
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Client Experience & Development

• Ensure all associates provide the highest level of customer service
• Manage client database and utilize information to increase sales and client contact
• Execute service excellence to increase client satisfaction and retain customer loyalty
• Resolve all client problems and complaints quickly and effectively
• Manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer's best interest that also support the company's philosophy

Team Management & Development

• Identify and recruit new talents, build and retain a high performing team
• Lead by example demonstrating passion towards APM MONACO, know our brand's products, mission and value
• Conduct in-store training, one-o-one coaching and team meetings
• Build individual objectives and development plans
• Ensure image and grooming standards are professional, reflective of the brand image and always adhered to
• Resolve all human resources issues in a timely and effective manner, partnering with HR team when necessary

Requirements

• Management and leadership skills
• Business acumen
• Strategic thinking
• Client intelligence
• Reactive, flexible and open-minded
• Fluency in Cantonese and English

Benefits

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce
• Growth Opportunities: We support your professional development
• Collaborative Culture: Teamwork and open communication
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts

Don't wait to join APM Monaco team. Apply now

Requirements
Description & Requirements
關於我們
lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。

工作摘要
教育專員角色是組織成功的基礎。在我們的零售門市中,教育專員是創造世界級客戶服務或顧客體驗的專家。他們負責接洽顧客並與他們建立連結、分享最高品質的產品教育,與真摯地講述我們的社群和文化。

工作的核心職責
客戶(即顧客)體驗和社群

• 以重視顧客時間的方式與其互動,確保卓越的顧客體驗。
• 評估顧客的需求,提供客製化、有效的採購與退貨解決方案和支援。
• 清楚表達產品的價值與優點,向顧客分享技術產品知識。
• 根據公司標準,透過進行精確、及時的顧客交易並執行與市場相關的全通路計畫,促進完美流暢的端對端顧客體驗。
• 動態巡視整個樓面範圍以持續與顧客接洽,並隨時留意各種顧客或門市的需求。
• 接受顧客的意見回饋,與門市領導者合作採取適當的行動,讓顧客覺得「服務到位」。
• 告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫(例如:本地跑步俱樂部、國際瑜伽日)。

與他人合作

• 秉持真摯友善的態度並頌揚多樣性,營造一個彼此尊重且具包容性的團隊環境,確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。
• 與所有團隊成員建立充滿支持且有益成效的關係。
• 與團隊成員合作,確保提供理想的顧客體驗,並支援門市營運。

經營

• 根據公司標準執行產品展示任務(例如,將商品放回原位、補貨,或將售完的商品從庫存補回樓面、減少庫存或重新放置商品)。
• 使用門市內的技術來支援門市營運,並提供正面的顧客體驗。
• 在值班期間視需要進行清潔工作,維護門市的奢華環境。
• 瞭解並遵守人員安全政策和程序,以維護安全的工作環境。
• 根據適用的政策、程序和法律或法規來執行工作。

我們尋找的特質

• 包容與多元:建立/支持一個重視/讚揚差異性的包容環境
• 誠信/誠實:秉持誠實、公平與道德的態度行事
• 顧客體驗:熱愛工作且樂於建立連結、理解並協助顧客
• 個人責任:接受責任/為行動負責;是他人可以信賴的對象
• 自我意識:意識到他人會如何看待自己的言行,或會如何影響他人
• 共同合作與團隊合作:有效地與他人合作來達成目標;尋找不同的觀點
• 熱情:對自己的工作充滿熱情;尋找讓工作有趣且能參與其中的方法

工作要求
資格

• 在受指派門市的司法管轄區內具備合法工作的資格。

可工作時間

• 願意彈性安排上班時間。

其他意願要求

• 願意在值班期間的大多數時間於門市樓面走動,協助顧客並完成工作
• 願意與團隊合作,也願意獨立完成部分工作

工作才能(有的話很好,但非必備條件)

• 教育:高中或中學文憑的同等或更高學歷。

由經理聯絡成功進入面試的應徵者。請注意,如果任何應徵者或員工認為需要合理的無障礙支援來履行其工作的基本職責,歡迎在安排面試時與經理討論此需求。

薪資以外事宜(福利與津貼)
在 lululemon,我們注重並投資在身、心、靈的全人發展上。我們的總獎勵計畫旨在協助您實現目標,讓您專注在喜愛的事物上。除了理想的基本薪資和團隊制的獎金計畫外,我們還提供有薪假、慷慨的員工折扣、健身/瑜珈課、親子充值計畫以及個人和專業發展計畫。

請注意:這些福利和津貼的資格可能會根據您的據點和職務類型而有所不同,並可能有一定的資格要求。本公司保留在不事先通知的情況下,隨時更改全部或部分福利的權利。

Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.

Core Responsibilities Of The Job
Guest (i.e., Customer) Experience

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
• Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
• Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging

Job Requirements
Eligibility

• Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

• Willing to work a flexible schedule.

Other Willingness Requirements

• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to work as part of a team and complete some work independently

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary School diploma equivalent or above.

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

As the Store Manager, you will lead and manage all store operations. Your leadership will foster a culture of excellence and teamwork, ensuring customers receive an unparalleled shopping experience. You will drive sales, manage inventory, and develop your team to achieve performance goals while maintaining a sales-driven mindset.

Key Responsibilities:

- Oversee daily store operations to ensure compliance with company policies and standards.

- Drive sales and profitability through effective merchandising and marketing strategies.

- Lead, motivate, and develop a high-performing team to achieve sales targets.

- Maintain exceptional customer service standards, addressing customer needs and concerns promptly.

- Analyze sales reports and market trends to inform business decisions.

- Foster a positive and productive work environment by promoting teamwork and collaboration.

Qualifications:

- At least 3-5 years experience in luxury jewelry/watches retail management or a similar role with a strong sales-driven focus.

- Strong leadership skills with the ability to inspire and motivate a team.

- Excellent communication and interpersonal skills.

- Customer-focused with a passion for delivering exceptional service.

- Ability to analyze sales data and make strategic decisions.

Job Description

You will be responsible to achieve sales and maximizing profitability through effective management of the store team, service excellence, CRM and implementation of other related company policies and procedures.

Responsibilities:

• Manage daily store operations to ensure compliance with brand policies and maintain a strong brand image.
• Lead the team by setting individual objectives and priorities, ensuring that boutique targets are met, particularly regarding sales and customer satisfaction.
• Achieve assigned sales and KPI targets for the store.
• Collaborate with the team to recruit new VIC and implement CRM strategies to maintain a high retention rate.
• Ensure optimal stock levels and appropriate merchandise assortment in the store.
• Coach and mentor team members, leading by example to enhance overall performance.
• Act as a brand ambassador by promoting retail excellence within the team.
• Prepare various monthly reports on store performance.
• Work closely with the visual merchandising team to maintain an impeccable store image.

Requirements:

• 8-10 years' experience in retail industry with at least 4 years at store supervisory level.
• Previous experience in luxury brand with strong clientele background is preferred.
• Excellency in customer service, passionate with high fashion sense.
• Strong leadership and people management skills.
• Proven ability to increase sales and profitability.
• Good communication, customer service and interpersonal skills.
• Open-minded, positive, self-motivated, mature and strong in teamwork.
• Fluent in Cantonese, English and Mandarin.

Interested parties please state the apply position and click Apply Now to send your resume with current & expected salary to us.

Information provided will be treated in strict confidence and only be used for recruitment purpose. The Company may refer suitable applicants to other vacancies within the associated Group of companies.

Marni is part of the OTB Group. For all job opportunities within OTB Group visit (link removed)

**All personal data collected will be used for recruitment purpose only.**

Job Description

You will be responsible to achieve sales and maximizing profitability through effective management of the store team, service excellence, CRM and implementation of other related company policies and procedures.

Responsibilities:

• Manage daily store operations to ensure compliance with brand policies and maintain a strong brand image.
• Lead the team by setting individual objectives and priorities, ensuring that boutique targets are met, particularly regarding sales and customer satisfaction.
• Achieve assigned sales and KPI targets for the store.
• Collaborate with the team to recruit new VIC and implement CRM strategies to maintain a high retention rate.
• Ensure optimal stock levels and appropriate merchandise assortment in the store.
• Coach and mentor team members, leading by example to enhance overall performance.
• Act as a brand ambassador by promoting retail excellence within the team.
• Prepare various monthly reports on store performance.
• Work closely with the visual merchandising team to maintain an impeccable store image.

Requirements:

• 8-10 years' experience in retail industry with at least 4 years at store supervisory level.
• Previous experience in luxury brand with strong clientele background is preferred.
• Excellency in customer service, passionate with high fashion sense.
• Strong leadership and people management skills.
• Proven ability to increase sales and profitability.
• Good communication, customer service and interpersonal skills.
• Open-minded, positive, self-motivated, mature and strong in teamwork.
• Fluent in Cantonese, English and Mandarin.

Interested parties please state the apply position and click Apply Now to send your resume with current & expected salary to us.

Information provided will be treated in strict confidence and only be used for recruitment purpose. The Company may refer suitable applicants to other vacancies within the associated Group of companies.

Marni is part of the OTB Group. For all job opportunities within OTB Group visit  (link removed)

**All personal data collected will be used for recruitment purpose only.**