71 Success Manager jobs in Hong Kong

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About Firework
Join Firework – Where Innovation Meets Impact

Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.

At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.

If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.

Summary
Firework is growing! Our team is responsible for offering strategic customer success relationship management to existing clients who leverage our innovative commerce solutions to drive their business growth. We’re looking for an experienced customer success professional to join our team to nurture and grow our high-velocity business customers across the Hong Kong market. You are client-focused, data-driven, and excited to establish and maintain close growth-oriented partnerships with a diverse portfolio.

What You’ll Be Doing

• Act as a strategic business partner to assigned book of business of which may be a mix of high-velocity small and medium-sized accounts and lead as the point of contact focused on long-term mutually beneficial partnerships
• Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
• Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
• Collaborate with Sales and other teams to forecast, drive, and negotiate renewal and upsell terms to improve renewal and upsell rates
• Act as the voice of the customer; collect product feedback, analyze usage data, and assess customer behavior to achieve measurable product adoption objectives and deliver value-driven touchpoints and personalized recommendations
• Lead and conduct regular business reviews and check-ins to demonstrate ROI and deepen customer relationships
• Support all day-to-day business operations associated with customers including billing and continuous process and documentation improvements
• Manage and mentor a small, growing team of Customer Success professionals
  
  
  
  
  

• Bachelor’s degree required
• 5+ years of customer success relationship management; preference for e-commerce
• Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
• Outstanding commercial and product acumen and a track record of contributing to revenue growth
• High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up team-centric environment
• Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
• Balanced mix of creative and analytical skills
• Must speak, read, and write English and Cantonese fluently
  
  
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality, Food and Beverage Services, and Retail

Referrals increase your chances of interviewing at Firework by 2x

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Direct message the job poster from Oracle

We are seeking a passionate and proactive Customer Success Manager (CSM) with a strong background in Cloud SaaS solutions and consulting environments. As the trusted advisor to our enterprise clients, you will be responsible for driving customer success, ensuring solution adoption, and maximizing value realization throughout the customer lifecycle.

This is a customer-facing role that requires both strategic thinking and hands-on engagement to build lasting relationships, coordinate service delivery, and drive high levels of customer satisfaction and retention.

Key Responsibilities:

• Customer Engagement & Relationship Management:
• Serve as the primary point of contact for assigned customers, building trusted relationships with key stakeholders from mid to executive levels.
• Service Delivery Oversight:
• Coordinate across internal teams and third-party providers to ensure successful solution adoption, delivery milestones, and customer satisfaction.
• Success Planning:
• Develop and execute customer success plans that align with each client’s business goals, ensuring tangible outcomes and ROI from SaaS investments.
• Proactively identify risks or issues, and lead cross-functional efforts to resolve them swiftly—engaging technical, support, or product teams as needed.
• Advocacy & Expansion:
• Act as the voice of the customer internally, championing their needs and identifying opportunities for upsell, cross-sell, and continued business growth.
• Performance Monitoring:
• Monitor usage and health metrics to ensure clients are leveraging solutions effectively and achieving expected value.
• Collaboration with Sales and Consulting:
• Support account planning, renewals, and expansion efforts in coordination with sales and consulting teams.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business, or related fields.
• Minimum 5 years of experience in a consulting, customer success, solution delivery, or client management role—preferably within a Cloud SaaS environment.
• Familiarity with any Cloud SaaS product (e.g., Salesforce, Workday, ServiceNow, Microsoft Dynamics, etc.).
• Proven experience managing enterprise accounts, customer escalations, and solution delivery lifecycles.
• Strong planning, time management, and organizational skills.
• Demonstrated interpersonal skills with the ability to manage conflicts and build productive client relationships.
• Fluent in English ; Cantonese is highly preferred.

Preferred Qualifications:

• Experience working with global or regional delivery teams across time zones.
• PMP, ITIL, or equivalent certification is a plus.
• Background in business applications, finance, or enterprise transformation projects is advantageous.

What We Offer:

• Opportunity to work with a diverse portfolio of enterprise clients.
• Exposure to the latest in Cloud SaaS technology landscapes.
• Collaborative team environment with opportunities for professional growth and leadership.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting and Information Services

Referrals increase your chances of interviewing at Oracle by 2x

Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 2 weeks ago

Wong Chuk Hang, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 4 months ago

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IAS Customer Success Manager (CSM) will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts. The Customer Success Manager is responsible for increasing client adoption of IAS publisher technology, maintaining strong client relationships and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to grow long-term client revenues in support of the overall success of the company.

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Responsibilities:

• Understand the digital advertising ecosystem of advertisers, agencies, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services.
• Act as the lead point of contactand account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Develop trusted advisor relationships with key client stakeholders and ensure the timely and successful delivery of IAS solutions according to client needs/objectives.
• Assist with critical customer requests/escalations as needed while identifying at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
• Identify and drive upsell opportunities alongside the Sales team within current accounts.
• Conduct regular business reviews with key clients to highlight IAS value.
• Meticulously track customer engagements via internal systems to document customer lifecycle.
• Work cross collaboratively with Sales & Customer Success teams to successfully onboard new customers.
• Keep up to date with all product enhancements and developments and communicate these to clients in a clear and intelligent manner.
• Collaborate with team members by sharing industry knowledge/developments and account-specific knowledge.
  
  
  

• Ideally 2-4 years experience in Ad Tech, agency, DSP, or publisher preferred
• Cantonese and Mandarin language capability essential
• Understanding of programmatic advertising industry required
• Multi market - China, Hong Kong and Taiwan
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Demonstrated ability to effectively communicate, present and advise clients
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Exceptional organizational skills with the ability to prepare clear and concise documents
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce, Gainsight, GAM, GCM is a plus
  
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet, Advertising Services, and IT Services and IT Consulting

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Get notified about new Customer Success Manager jobs in Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$22,000.00-HK$40,000.00 2 months ago

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IAS Customer Success Manager (CSM) will partner with Sales, Technical Client Services, and Solutions Engineers to successfully onboard new accounts and retain and grow sales revenue within existing accounts. The Customer Success Manager is responsible for increasing client adoption of IAS publisher technology, maintaining strong client relationships and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to grow long-term client revenues in support of the overall success of the company.
As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.
Responsibilities:

• Understand the digital advertising ecosystem of advertisers, agencies, publishers, and media technology partners
• Build a solid understanding of all IAS products and processes
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services.
• Act as the lead point of contactand account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
• Prepare regular reporting and data analysis of client activity
• Develop trusted advisor relationships with key client stakeholders and ensure the timely and successful delivery of IAS solutions according to client needs/objectives.
• Assist with critical customer requests/escalations as needed while identifying at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
• Identify and drive upsell opportunities alongside the Sales team within current accounts.
• Conduct regular business reviews with key clients to highlight IAS value.
• Meticulously track customer engagements via internal systems to document customer lifecycle.
• Work cross collaboratively with Sales & Customer Success teams to successfully onboard new customers.
• Keep up to date with all product enhancements and developments and communicate these to clients in a clear and intelligent manner.
• Collaborate with team members by sharing industry knowledge/developments and account-specific knowledge.
  

• Ideally 2-4 years experience in Ad Tech, agency, DSP, or publisher preferred
• Cantonese and Mandarin language capability essential
• Understanding of programmatic advertising industry required
• Multi market - China, Hong Kong and Taiwan
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
• Demonstrated ability to effectively communicate, present and advise clients
• Ability to learn quickly and grasp different processes and systems
• Enthusiasm to work in a fast-paced and demanding environment
• Exceptional organizational skills with the ability to prepare clear and concise documents
• Fluency with Microsoft PowerPoint, Word, Excel
• Experience working in Salesforce, Gainsight, GAM, GCM is a plus
  

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries Technology, Information and Internet, Advertising Services, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Integral Ad Science by 2x

Get notified about new Customer Success Manager jobs in Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$22,000.00-HK$40,000.00 2 months ago

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DayOne is a global leader in the development and operation of high-performance data centers, and one of the fastest-growing companies in the industry, with a strong presence across Asia and Europe. As we continue our expansion into new international markets, we are seeking talented individuals passionate about joining us on this growth journey. This is an excellent opportunity to become a key member of our dynamic team and play an integral role in our rapid expansion!

Role & Responsibilities:

• Serve as the primary point of contact for all project delivery and ongoing service operations. Ensure operational services align with the Service Level Agreement and budget. Lead a virtual delivery team to guarantee customer satisfaction through efficient service delivery. Act as a trusted advisor, fostering professional and integrity-based customer relationships on behalf of GDS.
• Oversee services including Data Center Build-to-Suit, Hosting, and Network Services. Manage the entire lifecycle from project delivery to ongoing operations.
• Handle communication with customers regarding project delivery and service operations. Coordinate internal resources to meet company standards and customer needs. Facilitate effective internal team meetings for clear communication with customers.
• Drive end-to-end Data Center construction and customization projects. Collaborate with sales, presales, design, construction, and T&C teams to manage project schedules, quality, costs, and risks. Escalate issues to senior management and ensure project closure with customer acceptance.
• Maintain responsibility for SLA adherence and customer satisfaction during operations. Coordinate with DC operations, Network, and IT service teams for ongoing service improvement and risk mitigation.
• Ensure compliance with internal processes related to procurement, audits, ITIL, and project management.
• Work closely with internal teams to execute customer contracts and achieve customer satisfaction. Embrace challenges and adapt to changes with a team-oriented approach.

Requirements:

• Bachelor’s degree, preferably in Electronics & Engineering or Computer Science
• Minimum of 2 years of experience in Data Center, Telecom, or Construction industries. Deep understanding of Data Center infrastructure and experience in Data Center construction or operations highly valued.
• Proven customer interface experience with excellent communication, coordination, and report-writing skills.
• A self-motivated learner in Data Center Industry, with a strong drive to embrace challenges and adapt to changes.
• Demonstrated willingness to serve clients and address public relations issues. Skilled in conflict mediation and building trust with clients.
• Fluency in English and Cantonese, with the ability to understand and speak Mandarin.

• Mid-Senior level

• Full-time

• Customer Service, Sales, and Business Development

• IT Services and IT Consulting

This job posting is active and available.

4 days ago Be among the first 25 applicants

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About Firework
Join Firework – Where Innovation Meets Impact
Firework is revolutionizing connected commerce with the world’s most advanced and largest AI-powered video commerce platform, trusted by global brands and leading retailers. We bring the energy of in-store experiences online, transforming how businesses engage, convert, and build lasting customer relationships.
At Firework, you’ll be part of a high-growth, team-centric environment where innovation thrives and collaboration fuels success. Having raised over $235m to date led by investors such as the SoftBank Vision Fund 2 and operating at a global scale, we offer unparalleled opportunities to work cross-functionally, solve complex challenges, and drive meaningful impact in the future of connected digital commerce.
If you’re curious, ambitious, and energized by big ideas, Firework is the place to grow, lead, and shape the next era of online shopping—together.
Summary
Firework is growing! Our team is responsible for offering strategic customer success relationship management to existing clients who leverage our innovative commerce solutions to drive their business growth. We’re looking for an experienced customer success professional to join our team to nurture and grow our high-velocity business customers across the Hong Kong market. You are client-focused, data-driven, and excited to establish and maintain close growth-oriented partnerships with a diverse portfolio.
What You’ll Be Doing

• Act as a strategic business partner to assigned book of business of which may be a mix of high-velocity small and medium-sized accounts and lead as the point of contact focused on long-term mutually beneficial partnerships
• Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
• Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
• Collaborate with Sales and other teams to forecast, drive, and negotiate renewal and upsell terms to improve renewal and upsell rates
• Act as the voice of the customer; collect product feedback, analyze usage data, and assess customer behavior to achieve measurable product adoption objectives and deliver value-driven touchpoints and personalized recommendations
• Lead and conduct regular business reviews and check-ins to demonstrate ROI and deepen customer relationships
• Support all day-to-day business operations associated with customers including billing and continuous process and documentation improvements
• Manage and mentor a small, growing team of Customer Success professionals
  

• Bachelor’s degree required
• 5+ years of customer success relationship management; preference for e-commerce
• Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
• Outstanding commercial and product acumen and a track record of contributing to revenue growth
• High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up team-centric environment
• Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
• Balanced mix of creative and analytical skills
• Must speak, read, and write English and Cantonese fluently
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality, Food and Beverage Services, and Retail

Referrals increase your chances of interviewing at Firework by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Direct message the job poster from Oracle

We are seeking a passionate and proactive Customer Success Manager (CSM) with a strong background in Cloud SaaS solutions and consulting environments. As the trusted advisor to our enterprise clients, you will be responsible for driving customer success, ensuring solution adoption, and maximizing value realization throughout the customer lifecycle.

This is a customer-facing role that requires both strategic thinking and hands-on engagement to build lasting relationships, coordinate service delivery, and drive high levels of customer satisfaction and retention.

Key Responsibilities:

• Customer Engagement & Relationship Management:
• Serve as the primary point of contact for assigned customers, building trusted relationships with key stakeholders from mid to executive levels.
• Service Delivery Oversight:
• Coordinate across internal teams and third-party providers to ensure successful solution adoption, delivery milestones, and customer satisfaction.
• Success Planning:
• Develop and execute customer success plans that align with each client’s business goals, ensuring tangible outcomes and ROI from SaaS investments.
• Proactively identify risks or issues, and lead cross-functional efforts to resolve them swiftly—engaging technical, support, or product teams as needed.
• Advocacy & Expansion:
• Act as the voice of the customer internally, championing their needs and identifying opportunities for upsell, cross-sell, and continued business growth.
• Performance Monitoring:
• Monitor usage and health metrics to ensure clients are leveraging solutions effectively and achieving expected value.
• Collaboration with Sales and Consulting:
• Support account planning, renewals, and expansion efforts in coordination with sales and consulting teams.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business, or related fields.
• Minimum 5 years of experience in a consulting, customer success, solution delivery, or client management role—preferably within a Cloud SaaS environment.
• Familiarity with any Cloud SaaS product (e.g., Salesforce, Workday, ServiceNow, Microsoft Dynamics, etc.).
• Proven experience managing enterprise accounts, customer escalations, and solution delivery lifecycles.
• Strong planning, time management, and organizational skills.
• Demonstrated interpersonal skills with the ability to manage conflicts and build productive client relationships.
• Fluent in English ; Cantonese is highly preferred.

Preferred Qualifications:

• Experience working with global or regional delivery teams across time zones.
• PMP, ITIL, or equivalent certification is a plus.
• Background in business applications, finance, or enterprise transformation projects is advantageous.

What We Offer:

• Opportunity to work with a diverse portfolio of enterprise clients.
• Exposure to the latest in Cloud SaaS technology landscapes.
• Collaborative team environment with opportunities for professional growth and leadership.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting and Information Services

Referrals increase your chances of interviewing at Oracle by 2x

Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 2 weeks ago

Wong Chuk Hang, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Client Success Manager role at Guidepoint

1 day ago Be among the first 25 applicants

Join to apply for the Client Success Manager role at Guidepoint

Get AI-powered advice on this job and more exclusive features.

OVERVIEW:

Play a vital role in Guidepoint’s success.

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

This is a hybrid role located in Hong Kong.

What You'll Do:

• Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
• Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
• Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts
  
  
  

• Bachelors or masters degree from an accredited University
• 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
• Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
• Excellent communication skills, with the ability to distill complex issues into clear and concise messages
• Intellectual curiosity, adaptability, and a team-first collaborative approach
• Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
  
  
  

• Competitive compensation
• Hybrid work arrangement
• Regional and global team interactions
• Dynamic and engaging team
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Research, Sales, and Analyst
• Industries Information Services

Referrals increase your chances of interviewing at Guidepoint by 2x

Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 1 week ago

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Join to apply for the Client Success Manager role at Guidepoint

1 day ago Be among the first 25 applicants

Join to apply for the Client Success Manager role at Guidepoint

Get AI-powered advice on this job and more exclusive features.

OVERVIEW:
Play a vital role in Guidepoint’s success.
Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.
This is a hybrid role located in Hong Kong.
What You'll Do:

• Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
• Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
• Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts
  

• Bachelors or masters degree from an accredited University
• 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
• Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
• Excellent communication skills, with the ability to distill complex issues into clear and concise messages
• Intellectual curiosity, adaptability, and a team-first collaborative approach
• Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
  

• Competitive compensation
• Hybrid work arrangement
• Regional and global team interactions
• Dynamic and engaging team
  

• Seniority level Entry level

• Employment type Full-time

• Job function Research, Sales, and Analyst
• Industries Information Services

Referrals increase your chances of interviewing at Guidepoint by 2x

Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .

Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago

Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.