What Jobs are available for Success Manager in Hong Kong?

Showing 78 Success Manager jobs in Hong Kong

Customer Success Manager

New
$60000 - $120000 Y LSEG

Posted today

Job Viewed

Tap Again To Close

Job Description

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?
At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

Customer Success Managers (CSMs) connect our clients to LSEG's enterprise solutions. The CSM plays a vital role in ensuring that our customer's fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer's journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSM is responsible for successful adoption and expansion of enterprise content, platforms, and technologies within their assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements engagements with key business decision makers, assists in reducing competitive risk, and identifies opportunities in their accounts. By redefining our client's business through user adoption of our suite of solutions, the CSM builds the conditions for efficient renewal and upsell growth.

Role:

  • Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
  • Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner that is tailored to their specific use-case.
  • Ensure customers derive maximum value from their investment in LSEG services and solutions, utilize all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
  • Drive content usage growth and retention through regular engagement with your clients, discussing product/content roadmaps and improvements
  • Collaborate with client application owners to ensure they are getting the most from our data. Document and share insight around their usage versus contract.
  • Monitor and evaluate usage data, account health and growth opportunities to build measurable insights
  • Build, maintain and foster positive relationships with key decision makers and users within each account to influence adoption; Build strong ties with users to facilitate smooth customer experience from subscribed data solutions
  • Prompt business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements
  • Support your assigned Accounts on their strategic content and service issues
  • Coordinate Post-Sales Implementation support to ensure stickiness.

Ideal Candidate will have:

  • Strong multi asset content expertise across pricing and reference data, delivered by LSEG's Datascope product suite.
  • Deep understanding of regulatory landscape and their potential impact to financial markets.
  • Minimum 5 years client facing expertise preferably managing and supporting Pricing and Reference data workflows of financial institutions.
  • Knowledge and Interest in Data feeds, Enterprise Data Management and Enterprise data solutions.
  • Knowledge of Banking technology infrastructure, trading solutions, APIs, Cloud services (AWS, GCP and Snowflakes), Financial Market data
  • Customer-Centric mentality
  • Ability to map a customer's business process to product capability
  • Knowledge of our competitors' products and service
  • Strong ability to collaborate and navigate with internal operations and account management teams
  • Engagement skills with an ability to establish trusted advisor relationships with business decision makers
  • Excellent communication skills. Experience facilitating customer meetings and presenting to an audience in a concise, inspirational, and convincing manner
  • Able to perform effectively under pressure
  • Data licensing certifications, such as the FISD's Financial Information Associate (FIA) or AWS's Cloud Practitioner certification, can be incredibly beneficial.

People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager

New
Oracle

Posted today

Job Viewed

Tap Again To Close

Job Description

About the Role

We are looking for a
Customer Success Manager
to join Oracle's dynamic team in Hong Kong. As a trusted advisor and primary point of contact for customers, you will be responsible for driving successful delivery, adoption, and expansion of Oracle's infrastructure services. You will partner closely with customers, sales, and internal Oracle stakeholders to ensure exceptional service quality, business value realization, and long-term customer satisfaction.

Key Responsibilities

  • Serve as the
    primary interface
    between Oracle, customers, and relevant third parties on all aspects of service delivery and account management.
  • Manage
    service lifecycle and delivery operations
    , ensuring services are delivered on time, within scope, and within budget.
  • Drive
    customer engagement and success
    by ensuring customers realize value from their Oracle infrastructure solutions and services.
  • Collaborate with the Sales team to grow Oracle's footprint across the installed base in Hong Kong, including identifying opportunities to upsell and renew support contracts.
  • Advocate for the customer internally by
    coordinating issue resolution across business units
    , escalating as needed to ensure timely outcomes.
  • Maintain strong relationships with
    key customer stakeholders
    , acting as a strategic advisor on service performance, business outcomes, and continuous improvement.
  • Deliver
    accurate territory forecasts
    , support revenue protection and growth, and meet individual and team targets for renewals, contract backlog, and bookings.
  • Lead or contribute to cross-functional initiatives and
    mentor junior team members
    , providing best practices and knowledge sharing.
  • Represent the customer success function in
    strategic projects
    when required, including leading project engagements and aligning cross-regional support.

Qualifications & Experience

  • 10+ years
    of experience delivering and supporting enterprise IT infrastructure or service projects.
  • 8+ years
    of experience in
    IT service delivery management
    , including customer-facing roles and managing complex accounts.
  • Hands-on experience in
    multi cloud technology
    is preferred.
  • Strong understanding of the
    implementation and support lifecycle
    for enterprise IT infrastructure solutions.
  • Proven ability in
    customer and service management
    , with a track record of improving satisfaction and driving adoption.
  • Excellent
    interpersonal, communication, and stakeholder management skills
    .
  • Strong
    planning, time management, and organizational skills
    .
  • PMP and ITIL certifications are advantageous.
  • Experience in key industries (e.g., finance, telecommunications, public sector) is a plus.

Why Oracle?

At Oracle, we offer a dynamic and supportive environment where innovation is encouraged and your contributions are valued. This is your opportunity to join a global leader in cloud infrastructure and enterprise software, helping customers accelerate their digital transformation journey.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager

New
Tai Po, New Territories $400000 - $800000 Y AIRPURCHASE (HONG KONG) LIMITED

Posted today

Job Viewed

Tap Again To Close

Job Description

What you'll do:

As an AirPurchase Customer Success Manager, you will be the driving force behind reactivating customers and uncovering growth opportunities across your portfolio. You'll serve as the bridge between our customers and the AirPurchase team, developing a deep understanding of F&B operations and how our procurement and inventory management platform (F&B-focused ERP) can power their digital transformation.

You are technology-minded and curious, eager to master our platform end-to-end so you can solve complex operational challenges—from supplier management and purchase forecasting to recipe-level costing and multi-outlet inventory control. You'll partner closely with customers to translate their goals into high-impact outcomes using AirPurchase's products, data, and resources.

Responsibilities:

• Own the full sales cycle within your book of accounts—from discovery and solution mapping to proposal, negotiation, and close.

• Proactively identify under-engaged customers and design tailored activation plans to drive adoption of core modules (procurement, inventory, costing, analytics).

• Lead onboarding and change management, guiding F&B teams through configuration, data migration, and SOP alignment.

• Collaborate with Product, Implementation, and Support to resolve issues quickly and advocate for customer needs and industry-specific enhancements.

• Educate customers on best practices for procurement and inventory in F&B.

• Leverage AI-driven workflows and insights to help customers troubleshoot issues, forecast demand, and optimize purchasing decisions.

Who you are:

We're looking for people who meet the minimum qualifications below. Preferred qualifications are a plus, not a must.

Minimum qualifications

• 1–2 years of experience in a sales or customer-facing role with a track record of meeting or exceeding targets.

• Experience in F&B tech or direct experience in the F&B industry (restaurant groups, catering, QSR, supply chain, or operations) and familiarity with procurement/inventory processes.

• Strong verbal and written communication skills in Cantonese (Chinese) and English; confident in leading conversations with frontline teams and senior stakeholders.

• Problem-solving mindset with the ability to simplify complex operational challenges and propose creative, actionable solutions.

• Analytical thinker comfortable interpreting data, trends, and customer metrics to generate insights and recommendations.

• Customer-first attitude, with empathy and a consultative approach to driving business outcomes.

• Tech-open and AI-curious; willing to learn and apply AI tools to help customers solve problems faster.

Preferred qualifications:

• Experience with restaurant ERP, POS, inventory, or procurement systems.

• Start-up or SaaS background; familiarity with implementation and change management.

• Proficiency with Salesforce or similar CRM tools.

• Exposure to multi-outlet operations, central kitchen workflows, supplier management, or cost control.

What we offer:

• On-the-job training on AirPurchase's platform and F&B best practices.

• A collaborative, fast-moving environment where your feedback shapes the product.

• Opportunities to develop domain expertise in F&B digital transformation and AI-enabled operations.

Location:

• Hong Kong (client-facing; some on-site visits may be required).

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager

New
$900000 - $1200000 Y Global-e

Posted today

Job Viewed

Tap Again To Close

Job Description

The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and stakeholders. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients' needs.

This is a hybrid position with 3 days in our Hong Kong office and 2 days remote.

Responsibilities
:

  • Operate as the lead point of contact for all clients' requests, liaising with the relevant teams at Global-e to ensure a quick and smooth process.
  • Develop a trusted advisor relationship with key accounts, mainly with C-levels.
  • Prepare periodic performance reports covering and analyzing client's KPIs.
  • Support client's strategic, marketing, and operational decisions based on internal knowledge and best practices.
  • Build and maintain strong, long-lasting client relationships.

Requirements:

  • Must be based in Hong Kong.
  • Minimum 1 year of Customer Success Management experience.
  • Minimum 1 year of eCommerce experience.
  • Prior B2B experience in a software, logistics, or SaaS company preferred.
  • BA/BS degree or equivalent, and/or MBA preferable.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time.
  • Strong analytical skills.
  • Business proficiency in Cantonese, Mandarin, and English (native proficiency in at least one; native Mandarin preferred).
  • Excellent communication, presentation, and influencing skills across all levels of the organization, including executive and C-level.
  • Strong listening, negotiation, and presentation skills.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager

New
$400000 - $520000 Y Halcyon Knights

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Success Manager - eCommerce Platform Vendor based in Hong Kong.
We're on the lookout for a driven
Customer Success Manager
to join a fast-growing global eCommerce solutions company in Hong Kong. This hybrid role (3 days in office / 2 days remote) offers the chance to partner with international retailers and brands, helping them expand their online reach and deliver seamless global shopping experiences.

What You'll Do

  • Be the go-to contact for a portfolio of enterprise clients, ensuring their success and growth on the platform.
  • Build trusted relationships with senior stakeholders (including C-levels) to drive long-term partnerships.
  • Provide data-driven insights and strategic recommendations to help clients optimise performance.
  • Collaborate closely with cross-functional teams (tech, operations, and marketing) to deliver smooth on-boarding and ongoing support.
  • Analyse client KPIs and present clear, actionable reports to inform commercial and operational decisions.

What We're Looking For

  • Based in Hong Kong with excellent communication in
    Cantonese, Mandarin, and English
    (native fluency in at least one; native Mandarin preferred).
  • 1+ year experience in
    Customer Success, Account Management, or Client Services
    , ideally within
    SaaS, logistics, eCommerce,
  • Confident managing multiple clients and projects simultaneously.
  • Strong analytical thinker with sharp problem-solving skills.
  • Relationship builder who can influence and engage senior decision-makers.
  • Bachelor's degree or MBA

Why You'll Love It

  • Join a leading global player powering cross-border eCommerce for major brands.
  • Work in a collaborative, international team with clear career pathways.
  • Hybrid work model in a prime Central Hong Kong location.
  • Competitive salary package:
    HK$400,000-HK$520,000 total compensation (base + bonus).

If you're passionate about helping brands grow globally and want to play a key role in their success—
we'd love to hear from you.
Apply now and send your CV directly to Peter to start the conversation

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager

New
$60000 - $120000 Y IPC Systems, Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

Title: Customer Success Manager

Department: Indirect-Customer Service

Reporting Manager: Senior Customer Sucess Manager

Location: Kuala Lumpur, Malaysia

Role Type: Hybrid, Full-time

Role Overview:

The Customer Success Manager (CSM) is a key member of a cross-functional team designed to deliver Customer base growth and facilitate the ease of doing business with IPC. CSMs lead, direct and oversee the IPC Customer lifecycle for new and existing Customers. In addition, they support a comprehensive product and services portfolio and focus on Customer retention, development of Customer support and revenue growth. Their overall goal of a CSM is to improve the focus of IPC's sales channels through organizational accountability and increased productivity.

The CSM is responsible for organically growing their team's portfolio of customer base revenue while maintaining and increasing Customer satisfaction. In addition, they research and prioritize Customer needs, develop Customer requirements, drive the development of Customer growth strategies and provide Customer lifecycle management.

Job Responsibilities:

  • Maintain and Grow Base:
  • Manage the customer experience - Quote to Cash and order processes
    • Provide quotations
    • Process orders
    • Implement and complete the billing process
  • Account Realization - Increasing Sales
    • Upsell and conduct consultative pre-selling
    • Assist Sales to drive new business through time and Customer management
  • Base Change Management
    • Mitigate Attrition - risk analysis and management
    • Minimize credits and re-rates
  • Provide strategic consultations for the Customer base to uncover new opportunities
    • Work with Sales, Marketing and Product to help implement compelling sales and marketing programs targeted to specific financial market segments.
  • Track base performance and develop strategies and tactics to continuously improve base growth
  • Collaborate with cross functional departments to optimize overall revenue.

Account Maintenance:

  • Review and process controls for issuing credits
  • Secure financial awareness of Customer profiles (e.g. Billing Audits, Spend, Billing Reports)
  • Interface with IPC Finance Collections and Customers
  • Work with IPC Legal Department to ensure a high level of business acumen in respect of customer contracts
  • Understand customer's standard and bespoke contractual obligations, Service Level Agreements (SLA's), Pricing and Discount Structures
  • Manage customer reporting and visibility of service performance through the IPC Xchange Portal
  • Oversee the development and enhancement of customer reporting improvement initiatives
  • Ensure Customers are registered and educated on the IPC Xchange Customer Portal
  • Ensure Customers are registered to the IPC University (Unigy E-learning, ILT & DLT)

Training & Cutover:

  • Interface with Project Management, Sales and Installation Departments to assist with user training and cutover coverage.
  • Schedule and perform customer user training on the features and functionality of all IPC turret platforms.
  • User Training to be performed during standard business hours.
  • Responsible for providing the customer with customized training material for new products and features.
  • Present on Go Live Day, assist with issues encountered at cutover and follow up with Project Manager and service technician to perform resolution of trouble.

Administration:

  • Work closely with internal IPC departments and the customer to resolve complaints & issues.
  • Assist with maintaining customer-related data within internal IPC systems.
  • Support special requirements and provide feedback to IT for eventual automation.

Job Requirements:

  • Minimum 2 years Customer Success/ Account Management Experience in Commercial
  • Customer oriented & able to handle escalations & complaints.
  • Intermediate level PC skills required, MS Office Suite, PowerPoint knowledge required.

What's in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we're pleased to offer benefits including:

  • Health Insurance Plan
  • Group Term Life Insurance Plan
  • Flexible PTO plus Public Holidays
  • Additional Time off for Charity Work and Volunteering
  • Global Tuition Reimbursement
  • Global Certification Bonus Program
  • Access to our E-Learning Platform – IPC University & LinkedIn Learning
  • Structured Onboarding Program and Peer Mentor Support
  • Enhanced Parental Leave
  • Global Wellness Program
  • Employee Referral Program

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on and

IPC's Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager

New
$600000 - $800000 Y SmartHire by SEEK

Posted today

Job Viewed

Tap Again To Close

Job Description

Our client is seeking a Customer Success Manager to join their team

Are you passionate about delivering exceptional customer experiences and driving long-term customer satisfaction? Join a leading financial technology company in Hong Kong as their new Customer Success Manager, where you'll play a crucial role in ensuring customer success and loyalty. This exciting opportunity offers competitive remuneration, career growth prospects, and a supportive work environment.

What you'll be doing?
  • Engage proactively: Understand customer needs and goals, developing tailored solutions to help them succeed.
  • Manage relationships: Serve as the primary point of contact for designated accounts, building strong connections with customers.
  • Resolve issues: Identify and address customer concerns promptly, ensuring a seamless experience.
  • Gather insights: Collect and analyze customer feedback to drive product and service improvements.
  • Collaborate cross-functionally: Work with various teams to deliver high-quality support and boost customer retention.
  • Develop strategies: Create and implement customer success initiatives to exceed expectations.
  • Provide training: Offer guidance to customers to maximize the value of products and services.
Who are they looking for?
  • Customer success experience: At least 3 years in customer success or account management, preferably in the call centre and customer service industry.
  • Strong communicator: Excellent interpersonal skills to build rapport and manage customer relationships effectively.
  • Problem-solver: Sharp analytical abilities to identify and resolve customer issues efficiently.
  • Proactive attitude: Adaptable with a passion for delivering exceptional customer experiences.
  • Tech-savvy: Experience using customer relationship management (CRM) tools and software.
  • Language proficiency: Fluent in English and Cantonese, with Mandarin proficiency as an advantage, to effectively communicate with diverse customers.
Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

  • Performance-based bonus potential
  • Generous annual leave: 12 days plus 5 days of supporting leave
  • Comprehensive medical coverage
  • Flexible working arrangements
  • Engaging staff events (Happy Friday, monthly parties)
  • Industry talks for continuous learning
  • Opportunities for career development and growth
How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from individuals of all backgrounds and experiences who are excited about making a difference in customer success.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

SmartReward #SmartHire
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Success manager Jobs in Hong Kong !

Associate Customer Success Manager

New
$120000 - $240000 Y ServiceNow

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided, a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly, optimize platform health, and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled to, drives consumption of Impact accelerators, and training courses.

Responsibilities:

  • Oversee a large portfolio of commercial and enterprise accounts.
  • Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
  • Ensure customers are technically healthy and on the most recent version of our product.
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
  • Prioritizing and driving resolution on escalated customer issues.
  • Partner with account teams to help customers meet business objectives and achieve success.
  • Build Customer Impact Plan that outlines success factors, metrics for success, potential issues, and recommendations.
  • Promote ServiceNow customer success stories and processes.

Qualifications

To be successful in this role you have:

  • The ability to effectively communicate and collaborate with stakeholders who speak only Thai.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
  • Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
  • Ability to drive effective and influential conversations with various stakeholders and leadership levels.
  • Ability to facilitate discussions and navigate customers' objections.
  • Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
  • Proven ability to collaborate effectively with cross-functional teams.
  • Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies.
  • Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
  • Passionate about customers and value realization.
  • Outstanding communication and presentation skills.
  • ServiceNow experience and/or certifications is a plus.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Accociate Customer Success Manager

New
Oracle

Posted today

Job Viewed

Tap Again To Close

Job Description

Accociate Customer Success Manager / Technical Account Manager (Data & BI Focus)

About the Role

Oracle Customer Success Services (CSS) is a global organization within Oracle Support Services, dedicated to helping customers achieve success with Oracle solutions.

We are looking for a
Customer Success Manager / Technical Account Manager
in data and analytics to support our enterprise clients in their digital transformation journey.

Key Responsibilities

  • Serve as the
    primary technical point of contact
    for assigned customers, ensuring proactive engagement and issue resolution.
  • Understand customer business and technical requirements and provide suitable Oracle-based solutions.
  • Participate hands-on in solution delivery and project activities related to
    Data Warehouse / Business Intelligence
    .
  • Coordinate with sales, product, and support teams to deliver timely and efficient outcomes.
  • Monitor and manage ongoing technical issues, ensuring service quality and customer satisfaction.
  • Prepare and deliver technical presentations, demonstrations, and reports.
  • Contribute to the adoption of Oracle technologies, including cloud-based integration and analytics tools.

Required Skills & Experience

  • 4–5 years
    of experience in data engineering, BI, or technical consulting.
  • Strong proficiency in
    SQL / PL/SQL
    and
    data querying
    .
  • Hands-on experience with
    ETL tools
    , such as
    Oracle Data Integrator (ODI)
    or
    Oracle Integration Cloud
    .
  • Good understanding of
    data models, analytics workflows
    , and
    performance optimization
    .
  • Strong communication and customer engagement skills, with the ability to work collaboratively in cross-functional teams.
  • Adaptable to new technologies and dynamic business environments.

Nice to Have

  • Experience in
    Python
    scripting or
    REST API
    integration.
  • Familiarity with
    Oracle Financial Services Analytical Applications (OFSAA)
    ,
    Oracle Hyperion
    , or
    Oracle Financial Consolidation and Close Service (FCCS)
    .
  • Experience supporting enterprise clients in
    data warehouse
    ,
    BI
    , or
    financial analytics
    environments.

Who You Are

You're a motivated professional with solid technical foundations and strong problem-solving skills, eager to grow your career in customer success and data-driven consulting. You enjoy working with customers, understanding their business, and helping them succeed through technology.

Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

Sr Customer Success Manager

New
$200000 - $250000 Y SAS

Posted today

Job Viewed

Tap Again To Close

Job Description

Senior Customer Success Manager - Banking
Location: Hong Kong
We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About The Job
The Customer Success Team is looking for a Senior Customer Success Manager to be the strategic partner and trusted advisor for a large Banking customer. In this high-impact role, you will lead the end-to-end customer success journey, ensuring our Financial Services customers derive maximum value from our solutions to achieve their business goals.

The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities. Plans, coordinates, and executes strategy associated with fostering adoption, generating leads and building awareness. Responsible for renewal revenue working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.

As a Sr Customer Success Manager, You Will

  • Serve as primary post-sale point of contact to develop strong customer advocates across the entire organisation that enable the CSM to become a trusted advisor to our customers.
  • Responsible for customer communications and conflict resolution.
  • Jointly define success with customers by understanding the business goals and/or IT problems to best manage the adoption of the software and exceed customer expectations.
  • Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
  • Build reports and analytics to provide key business insights used for data driven decision making.
  • Lead or assist with gathering requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents a Customer Success Plan aligned with Sales, Professional Services and CIS.
  • Monitor Customer Success through metrics and other measurements.
  • Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs.
  • Discover opportunities for additional software, services, education and references and direct leads accordingly.
  • Introduce new versions of software to existing customers.
  • Follow up with customers to track satisfaction levels and to discover additional revenue opportunities
  • Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs.
  • Stays abreast of related industry trends and technologies.
  • Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
  • Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

  • Minimum 5 years of experience in customer success, sales, business partner relationship development, or technical functions within Data, Risk, IT or Project Management.
  • Proven ability to build and manage relationships across enterprise organisations
  • Track record delivering impactful outcomes working in or with large Banks
  • Ability to work independently, travel and spend time on-site in Hong Kong
  • Experience managing and delivering against joint plans (Project Plans, Account Plans or Success Plans) with clients, partners, teams amongst multiple stakeholders
  • Ability to support transformation initiatives
  • Ability to support customer enablement through mentoring, training, and knowledge-sharing
  • Experience working as part of Global, International teams
  • Experience identifying key influencers and building internal advocacy within complex organisations
  • Familiarity with Compliance, Risk, and Governance frameworks relevant to Banking
  • Technical experience with SAS is preferred
  • Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field
  • Fluent in English and Cantonese
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications

You are welcome here.
At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

SAS only sends emails from verified "" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact

Let's stay in touch Join our Talent Community to stay up to date on company news, job updates and more.

SAS
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Success Manager Jobs