What Jobs are available for Support Analyst in Hong Kong?

Our client, a global investment bank, are committed to delivering innovative financial solutions. They are seeking a motivated and skilled Technical Support Analyst to join their team in Hong Kong. This role is vital in providing exceptional technical support and ensuring the smooth operation of their IT services. The Technical Support Analyst will be responsible for troubleshooting and resolving technical issues, specifically within the ServiceNow platform. The ideal candidate will have a strong understanding of ServiceNow and proficiency in JavaScript to customize and enhance our support processes.

The role:

• Provide level 1 and 2 technical support for internal users
• Utilize ServiceNow to manage incidents, requests, and changes effectively. Configure and customize ServiceNow modules to meet business requirements.
• Develop and maintain JavaScript scripts for automating processes and enhancing functionality within the ServiceNow platform.
• Diagnose and resolve technical issues efficiently, ensuring minimal disruption to business operations.
• Create and maintain technical documentation, including knowledge articles, user guides, and process workflows.
• Work closely with IT teams, including developers and system administrators, to resolve complex issues and implement solutions.
• Conduct training sessions and provide support to end-users to enhance their understanding of IT services and tools.
• Identify opportunities for process improvements and recommend solutions to enhance service delivery.

What you offer:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support or IT service management, preferably within a financial services or banking environment.
• Experience with ServiceNow, including incident management, change management, and knowledge management.
• Strong knowledge of JavaScript for scripting and automation within the ServiceNow platform.
• Familiarity with ITIL best practices and understanding of networking, operating systems, and database management.
• Excellent analytical and troubleshooting skills, with a proactive approach to identifying and resolving issues.
• Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

The sell:

• Competitive salary
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment within a leading global investment bank

Responsibilities:

• Design, setup and optimization of networks for multiple sites.
• Setup of switches, routers, firewalls, and network equipment.
• Troubleshooting system, storage and network problems, diagnose and solve hardware/software incidents/problems.
• Network and IT infrastructure monitoring.
• Maintain security infrastructure including antivirus software, firewalls and endpoints
• Proactive analysis of different solutions with the goal of improving operational satisfaction.
• Experience in security patch handling on different network devices.

Requirements:

• Degree holder in Information Technology / Computer Science or related discipline
• At least 5 years' experience in Information Technology area, of which 2-3 years in IT infrastructure
• Experience in designing and setting up the network for multiple site colocation.
• Experience with different network monitoring and operation tools
• Strong logical thinking, problem-solving skills, analytical skills and detail-oriented
• Ability to work independently and as part of a team
• Experience in Microsoft AD, Exchanger Servers and Hyper-V is an advantage
• Has a passion for technology and automation
• Good command of spoken and written English and Cantonese
• Less experience will be considered as Technical Support Analyst

We offer attractive remuneration package & benefits to the right candidates. Interested candidates, please send your application letter & resume with current & expected salary by mail to Human Resources Department, 15/F, & , 111 King's Road, Taikoo Shing, Hong Kong. Or by direct application, please visit our career page at

We are an equal opportunities employer committed to equality, ethics, inclusivity, diversity and transparency.  The personal data provided/collected in the "Application for Employment" will be treated with strictest confidentiality and will only be used by The Company to assess your suitability for the position for which you have applied, and be used as reference to determine preliminary remuneration and benefit package if you are selected for the position. Applicants who are not contacted within 6 weeks may consider their application unsuccessful.  Information you provide for employment application purposes may be passed to other department(s) within the Company or its subsidiary or affiliates for further consideration.

Please note that all information provided in the course of employment application with the Company will not be returned to the applicant after the interview.  In accordance with the Company policy, personal data of unsuccessful applicants will be retained for no more than 12 months and will be destroyed after the retention period.  If there is a vacancy arises in the company during the retention period, your profile may be transferred to the department(s) for further consideration.

If you wish to access and to correct your personal data in relation to your application, please make your request to the Human Resources Department at 15/F, & , 111 King's Road, Taikoo Shing, Hong Kong.

Job Responsibilities

• Deliver Tier 1 and Tier 2 support for the ServiceNow platform, ensuring prompt resolution of incidents, service requests, and user inquiries.
• Serve as the primary contact for ServiceNow-related issues, conducting initial diagnostics and resolving routine problems efficiently.
• Escalate complex issues to advanced support teams (Tier 2/3) with comprehensive diagnostic details while maintaining clear and consistent communication with stakeholders.
• Troubleshoot and resolve platform issues related to configurations, workflows, data integrity, performance, upgrades, and patch management.
• Support and enhance JavaScript functionality (essential skill) across Client Scripts, UI Policies, Business Rules, Script Includes, Scheduled Jobs, and Service Portal widgets.
• Manage and maintain integrations, including REST/SOAP APIs, MID Server, Email Inbound, and webhooks, while monitoring interface performance and health.
• Work collaboratively with IT teams to implement fixes, enhancements, and backlog tasks following ITIL-aligned processes.
• Monitor platform performance and availability, leveraging logs, dashboards, and alerts to proactively identify and address potential issues.
• Operate within regulated environments, adhering to compliance requirements and documentation standards for Financial Services Institutions (FSI).

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent professional experience).
• Demonstrated experience providing Tier 1 and Tier 2 support for ServiceNow in large-scale enterprise settings.
• Strong proficiency in JavaScript (mandatory) for both client-side and server-side scripting.
• Practical experience with key ServiceNow modules, including Incident, Problem, Change, Service Catalog, Knowledge, CMDB, Discovery, Service Portal, and Flow Designer.
• Knowledge of ITIL frameworks and SLA management practices.
• Experience administering and supporting SharePoint Online, including user permissions, site setup, and issue resolution.
• Proficiency in managing JIRA and Confluence, including user administration, workflow configuration, and integration support.
• Bonus: Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Dataverse).
• Preferred: Experience in the Financial Services Industry with an understanding of regulatory requirements, such as audit preparedness and change controls.
• Certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) preferred; ITIL 4 Foundation is a plus.
• Exceptional problem-solving abilities and communication skills, with the capacity to thrive in a dynamic, fast-paced environment.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Broadridge
Broadridge Financial Solutions (NYSE: BR) is a global fintech leader, delivering advanced technology-driven solutions to the financial services industry. With a presence in over 90 countries and more than 50 years of experience, Broadridge helps clients transform their businesses and drive growth. Our innovative, client-focused culture empowers our talented teams to deliver efficiency, insight, and security to organizations around the world.

Role Overview
We are looking for an experienced Technical Product Support Analyst to manage our post-trade operations and resolve complex business and technical issues for our Hong Kong clients. In this role, you will act as the escalation point for product-related support, oversee enhancement delivery, and serve as a key liaison between clients, internal product teams, and technical experts across APAC.

This position requires strong problem-solving skills, solid experience in post-trade operations, and the ability to communicate effectively with stakeholders in a fast-paced financial services environment.

Key Responsibilities
Technical & Business Support

• Serve as the primary support contact for Hong Kong-related product issues, ensuring timely resolution and stakeholder updates.
• Troubleshoot complex system and application problems, coordinating with technical teams in Asia Pacific.
• Apply, test, and verify product patches before deployment to UAT or production.
• Monitor system health, perform root cause analysis, and recommend preventive measures.

Product Enhancements & Delivery

• Gather and interpret client requirements for new features or changes in the HK market context.
• Prepare functional and/or technical specifications with clear documentation.
• Oversee development, testing, and deployment of product enhancements.
• Lead client support during User Acceptance Testing (UAT) and ensure smooth go-live execution.

Client & Stakeholder Engagement

• Build strong relationships with key clients and internal teams.
• Participate in regular client meetings, provide progress updates, and follow up on agreed actions.
• Act as a trusted advisor to clients on system capabilities, enhancements, and operational best practices.

Your Profile

• 5+ years of experience in technical product support, business analysis, or systems implementation
• within financial services or fintech.
• Bachelor's degree in computer science, engineering, finance/business, or a related field.
• Strong knowledge of Hong Kong financial market operations (securities, clearing, settlements, etc.).
• Strong SQL skills for data investigation and reporting.
• Ability to read and understand Java or C code for troubleshooting purposes.
• Proven troubleshooting experience across application and data layers.
• Solid understanding of system/application support processes, with experience in patch management, testing, and release coordination.
• Proven track record of managing client-facing projects or support cases from initiation to resolution.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills in English; proficiency in Cantonese and/or Mandarin is highly desirable.
• Basic Linux navigation and familiarity with shell scripting is a plus.

What You'll Gain

• Opportunity to support mission-critical Hong Kong market systems for leading financial institutions.
• Global and regional exposure and collaboration with teams in Hong Kong, India, and Japan.
• Client-facing role with high visibility to senior stakeholders.
• A collaborative culture that values problem-solving, accountability, and professional growth

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

Responsibilities

• Act as the primary contact person of the helpdesk function by providing first level technical support to all the end users.
• Diagnose and troubleshoot hardware, software, network, and other IT-related problems in end users computing.
• Maintain accurate records of issues, solutions, and user interactions in the ticketing system.
• To manage daily office operation support - including 365 office/email/phone/network/AV and backend system.
• Install/ Upgrade/ Support/ Configurate of software & hardware equipment (Desktop, Laptop, Printer, Mobile Devices, Server, network equipment, etc.).
• To manage onboarding and offboarding of staff including laptop provisioning and de-provisioning.
• Procure and manage all the IT equipment to ensure the accuracy of the IT inventory.
• Provide IT and AV support in events and meetings.
• Fulfil other responsibilities as assigned.

Requirements

• Diploma or above in Information Technology, Computer Science or relevant discipline.
• At least 2 years of relevant working experience in IT application, infrastructure support and/or service delivery.
• Familiar with Microsoft platform such as Windows Server, Domain Controller, Active Directory, DNS, DHCP and M365, Azure AD.
• Familiar with the deployment and management of virtualisation technologies (e.g., VMware, Hyper-V).
• Familiar with data backup and recovery strategies and tools (e.g., Veeam, NetBackup).
• Understanding of networking, router and switch technologies is a plus.
• Strong problem-solving, analytical and interpersonal skills.
• Proficiency in English and Chinese.

This is a renewable contract role. A competitive package will be offered to the successful candidate.

To submit your application, please email to 

Data held by the AFRC relating to employment applications will be kept confidential and used for recruitment purposes only. Applicants who are not contacted within six weeks may consider their applications unsuccessful. The AFRC will retain their applications for a maximum of one year.

Key Areas of Responsibilities

• Provide functional support on Calypso, TBricks, Imagine, and several in-house systems to users
• Performing health checks and monitoring of critical systems
• Incident escalation and management
• Manage change requests from development and infrastructure teams and other configuration changes
• Configure system monitoring rules and respond to monitoring alerts
• Maintain documentation on operational procedures and technical environment configuration
• Perform BCP drills and help with IT security and audit review
• Leads projects related to new system and server deployment
• Other tasks as directed by the manager

Requirements

• Bachelor's Degree (or equivalent) or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution
• 5-8 years experience in system support of systems supporting securities trading
• Good knowledge of SQL
• Proficiency in Windows and Linux server commands and shell scripts
• Good understanding of server and network infrastructure
• Proven problem-solving and analytical skills
• Good communication skills
• Very strong attention to details
• Able to work under pressure

Additional requirements

• Business knowledge of equity derivative products and business flows highly advantageous
• Understand HKEX trading rules, market behavior and trading cycle in both agency and principal is highly advantageous.
• Understand HKEX derivative products, structured products and Market making rules is highly advantageous
• Hands on with Python, VBA or other scripting advantageous
• Putonghua (Mandarin Chinese) advantageous

Responsibilities

• Act as the primary contact person of the helpdesk function by providing first level technical support to all the end users.
• Diagnose and troubleshoot hardware, software, network, and other IT-related problems in end users computing.
• Maintain accurate records of issues, solutions, and user interactions in the ticketing system.
• To manage daily office operation support - including 365 office/email/phone/network/AV and backend system.
• Install/ Upgrade/ Support/ Configurate of software & hardware equipment (Desktop, Laptop, Printer, Mobile Devices, Server, network equipment, etc.).
• To manage onboarding and offboarding of staff including laptop provisioning and de-provisioning.
• Procure and manage all the IT equipment to ensure the accuracy of the IT inventory.
• Provide IT and AV support in events and meetings.
• Fulfil other responsibilities as assigned.

Requirements

• Diploma or above in Information Technology, Computer Science or relevant discipline.
• At least 2 years of relevant working experience in IT application, infrastructure support and/or service delivery.
• Familiar with Microsoft platform such as Windows Server, Domain Controller, Active Directory, DNS, DHCP and M365, Azure AD.
• Familiar with the deployment and management of virtualisation technologies (e.g., VMware, Hyper-V).
• Familiar with data backup and recovery strategies and tools (e.g., Veeam, NetBackup).
• Understanding of networking, router and switch technologies is a plus.
• Strong problem-solving, analytical and interpersonal skills.
• Proficiency in English and Chinese.

This is a renewable contract role. A competitive package will be offered to the successful candidate.

To submit your application, please email to

Data held by the AFRC relating to employment applications will be kept confidential and used for recruitment purposes only. Applicants who are not contacted within six weeks may consider their applications unsuccessful. The AFRC will retain their applications for a maximum of one year.

Responsibilities

• Act as the primary contact person of the helpdesk function by providing first level technical support to all the end users.
• Diagnose and troubleshoot hardware, software, network, and other IT-related problems in end users computing.
• Maintain accurate records of issues, solutions, and user interactions in the ticketing system.
• To manage daily office operation support - including 365 office/email/phone/network/AV and backend system.
• Install/ Upgrade/ Support/ Configurate of software & hardware equipment (Desktop, Laptop, Printer, Mobile Devices, Server, network equipment, etc.).
• To manage onboarding and offboarding of staff including laptop provisioning and de-provisioning.
• Procure and manage all the IT equipment to ensure the accuracy of the IT inventory.
• Provide IT and AV support in events and meetings.
• Fulfil other responsibilities as assigned.

Requirements

• Diploma or above in Information Technology, Computer Science or relevant discipline.
• At least 2 years of relevant working experience in IT application, infrastructure support and/or service delivery.
• Familiar with Microsoft platform such as Windows Server, Domain Controller, Active Directory, DNS, DHCP and M365, Azure AD.
• Familiar with the deployment and management of virtualisation technologies (e.g., VMware, Hyper-V).
• Familiar with data backup and recovery strategies and tools (e.g., Veeam, NetBackup).
• Understanding of networking, router and switch technologies is a plus.
• Strong problem-solving, analytical and interpersonal skills.
• Proficiency in English and Chinese.

This is a renewable contract role. A competitive package will be offered to the successful candidate.

To submit your application, please email to 

Data held by the AFRC relating to employment applications will be kept confidential and used for recruitment purposes only. Applicants who are not contacted within six weeks may consider their applications unsuccessful. The AFRC will retain their applications for a maximum of one year.

Responsibilities:

• Provide technical assistance and support to users on hardware, software, and systems.
• Set up and maintain systems and networks for the office and outlets.
• Set up and maintain various IT applications.
• Provide on-site technical support, including installation and configuration of PCs.
• Contact and manage outsourced application vendors.
• Assist in handling ad-hoc tasks.
• Provide occasional remote or phone support as needed in emergencies.
• Need outstation work.

Requirements :

• Certificate or Diploma in Information Technology, Computer Science, or related disciplines.
• At least 3 years of experience in supporting MS Windows and Office applications and desktop hardware.
• Good understanding of general desktop hardware and software in Microsoft Windows, macOS, Office 365, Video Conferencing platforms, VPN, Adobe, etc.
• Self-motivated, hardworking, with good interpersonal and task management skills.
• Well-organized and able to work.
• Good command of spoken and written English and Chinese.