64 Support Analyst jobs in Hong Kong

Join to apply for the Operations Support Analyst role at Computershare Hong Kong

Join to apply for the Operations Support Analyst role at Computershare Hong Kong

Location: Wanchai, Hong Kong (Hybrid)
In this position, you’ll be based in the Wanchai office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

Job Description
Location: Wanchai, Hong Kong (Hybrid)
In this position, you’ll be based in the Wanchai office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Our subsidiary, Georgeson ( Welcome to Georgeson ) is hiring an Operations Support Analyst in the Ownership Intelligence division to enhance the efficiency of daily operations by providing research and administrative support. This position is based in the Hong Kong office and requires a proactive, detailed-oriented individual who can manage multiple responsibilities effectively.
A role you will love
With the successful establishment of our business in Asia Pacific, we are looking for an enthusiastic and dedicated person to join our Ownership Intelligence division as an Operations Support Analyst to conduct comprehensive market research and analysis .
Some Of Your Key Responsibilities Will Include

• Research & Analysis: Conduct research as needed under supervision, including sourcing information in both English and Chinese. This role requires basic analytical skills, attention to detail, a willingness to learn, and an open mindset to interpret and apply findings effectively.
• Project Participation: Actively contribute to ad-hoc special projects, demonstrating flexibility and a problem-solving mindset
• Operations & Administrative Support: Provide comprehensive logistics and administrative support to ensure the efficiency of daily operations in the Hong Kong office. This role involves working closely with global team members, coordinating with brokers/custodians as needed, maintaining strong communication, and contributing to a collaborative team environment.
  

• Attention to details, analytical and problem-solving capabilities
• Time management skills and the ability to prioritize workloads
• Excellent communication skills with a good command of English, Cantonese and Mandarin
• Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Computershare Hong Kong by 2x

Shenzhen, Guangdong, China CN¥120.00-CN¥120.00 1 year ago

New Territories, Hong Kong SAR 2 weeks ago

Islands District, Hong Kong SAR 1 week ago

Islands District, Hong Kong SAR 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About The Role

We are seeking a technically skilled and user-focused Application Support Analyst to join the digital team at Kai Tak Sports Park (KTSP) , Hong Kong's largest and most iconic sports and entertainment venue.

This role involves supporting mission-critical systems such as ticketing, mobile applications, and the Venue Booking System (VBS). You will handle day-to-day support and real-time event operations , collaborating with vendors and business teams to ensure seamless experiences for users and event operators.

• Provide technical and application support for KTSP's core systems, including:
• Ticketing platforms
• Mobile/web applications
• API Management Platform
• Venue Booking System (VBS) for facility reservations and sports programme enrollments
• Perform incident diagnosis and troubleshooting, working with vendors to resolve issues efficiently.
• Monitor system performance and logs, especially during high-volume periods and events.
• Assist in change management, testing, and release coordination for application updates and patches.
• Engage with internal users and frontline staff to gather feedback and understand workflow needs.
• Identify areas for application and user experience improvements.
• Maintain clear documentation, user manuals, and support procedures.
• Support live events or peak operations as part of an event duty roster, ensuring smooth digital operations.

• Degree in Information Technology or a related discipline.
• Minimum 3 years of experience in application support, IT operations, or technical helpdesk.
• Hands-on experience supporting web or mobile platforms, ideally customer-facing.
• Knowledge of:
• Windows OS, networking basics
• Web technologies (HTML, JSON, APIs)
• Databases (e.g., SQL, MySQL) and application logs
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent communication skills in both English and Chinese (spoken and written).
• Self-motivated with a service-oriented mindset and willingness to learn.
• Ability to work independently and in a fast-paced, event-driven environment.

• Experience with event tech, ticketing systems, or SaaS platforms.
• Exposure to systems like VBS, CRM tools, or POS.
• Knowledge of ITSM tools (e.g., Jira, ServiceNow) or log monitoring systems.
• Familiarity with Agile or DevOps practices.

At Kai Tak Sports Park , you'll support a world-class venue that hosts sports, concerts, and community events.

What Makes This Opportunity Unique

• Excitement & Impact: Support major live events, professional sports matches, and public programmes.
• Diverse Tech Exposure: Work with multiple systems including mobile apps, ticketing, VBS, integrations, and real-time dashboards.
• Collaborative Culture: Join a dynamic team that values your ideas and initiative.
• Growth & Learning: Gain hands-on experience with modern tech stacks and system integration challenges.
• Perks: Occasional access to venue events, modern working environment, and staff recreation options.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Events Services

This job is active and accepting applications.

2 days ago Be among the first 25 applicants

Direct message the job poster from Tata Consultancy Services

Join Tata Consultancy Services, Asia Pacific, and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses rooted in the community and demonstrating care for the environment. Our values enable us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities, and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral across 11 countries, 12 delivery centres, and 18 offices in Asia Pacific since 2022. This is just the beginning of our journey toward long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple bottom line, focusing on people, the planet, and our purpose. Our offices incorporate eco-friendly features that significantly reduce our carbon footprint and improve energy efficiency. We promote green initiatives such as paperless operations, energy-efficient practices, and employee engagement in sustainability efforts. Joining the TCS family means playing an essential role in innovation, excellence, and building a greener future. Be part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC.

Required Technical Skill Set

Desired Competencies (Technical/Behavioral)

Must-Have

• Understanding of and ability to use PL/SQL
• Working knowledge of Autosys
• Strong knowledge of Unix/Linux including shell scripting
• General understanding of Windows
• Excellent written and oral communication skills (English)

Good-to-Have

• Minimum of 5 years of experience in production support, development, or business analysis, preferably in the Financial Industry
• Bachelor’s Degree in Computer Science or a related field
• Knowledge of Financial Markets crossing multiple asset classes
• Experience with the FIX Protocol
• Experience with Front Office Investment applications

Role descriptions / Expectations from the Role

• Incident Management, including major incidents
• Level 2 Support of finance applications, including analysis of production issues outside predefined procedures
• Owning problems and driving toward resolution
• Supporting various business and technology teams as needed
• Monitoring systems for issues and performing health checks
• Researching issues to meet service level agreements, including application, data, and database issues
• Tracking issues via ticket systems and contributing to metric documentation
• Creating SOPs and training documents

Other Benefits

• Double Pay
• Five-day work week
• Life Insurance
• Medical Insurance

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x.

Get notified about new Production Support Analyst jobs in Hong Kong, Hong Kong SAR .

2 days ago Be among the first 25 applicants

Direct message the job poster from Tata Consultancy Services

Join Tata Consultancy Services, Asia Pacific, and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses rooted in the community and demonstrating care for the environment. Our values enable us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities, and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral across 11 countries, 12 delivery centres, and 18 offices in Asia Pacific since 2022. This is just the beginning of our journey toward long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple bottom line, focusing on people, the planet, and our purpose. Our offices incorporate eco-friendly features that significantly reduce our carbon footprint and improve energy efficiency. We promote green initiatives such as paperless operations, energy-efficient practices, and employee engagement in sustainability efforts. Joining the TCS family means playing an essential role in innovation, excellence, and building a greener future. Be part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC.

Required Technical Skill Set

Desired Competencies (Technical/Behavioral)

Must-Have

• Understanding of and ability to use PL/SQL
• Working knowledge of Autosys
• Strong knowledge of Unix/Linux including shell scripting
• General understanding of Windows
• Excellent written and oral communication skills (English)

Good-to-Have

• Minimum of 5 years of experience in production support, development, or business analysis, preferably in the Financial Industry
• Bachelor’s Degree in Computer Science or a related field
• Knowledge of Financial Markets crossing multiple asset classes
• Experience with the FIX Protocol
• Experience with Front Office Investment applications

Role descriptions / Expectations from the Role

• Incident Management, including major incidents
• Level 2 Support of finance applications, including analysis of production issues outside predefined procedures
• Owning problems and driving toward resolution
• Supporting various business and technology teams as needed
• Monitoring systems for issues and performing health checks
• Researching issues to meet service level agreements, including application, data, and database issues
• Tracking issues via ticket systems and contributing to metric documentation
• Creating SOPs and training documents

Other Benefits

• Double Pay
• Five-day work week
• Life Insurance
• Medical Insurance

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x.

Get notified about new Production Support Analyst jobs in Hong Kong, Hong Kong SAR .

About The Role

We are seeking a technically skilled and user-focused Application Support Analyst to join the digital team at Kai Tak Sports Park (KTSP) , Hong Kong's largest and most iconic sports and entertainment venue.

This role involves supporting mission-critical systems such as ticketing, mobile applications, and the Venue Booking System (VBS). You will handle day-to-day support and real-time event operations , collaborating with vendors and business teams to ensure seamless experiences for users and event operators.

• Provide technical and application support for KTSP's core systems, including:
• Ticketing platforms
• Mobile/web applications
• API Management Platform
• Venue Booking System (VBS) for facility reservations and sports programme enrollments
• Perform incident diagnosis and troubleshooting, working with vendors to resolve issues efficiently.
• Monitor system performance and logs, especially during high-volume periods and events.
• Assist in change management, testing, and release coordination for application updates and patches.
• Engage with internal users and frontline staff to gather feedback and understand workflow needs.
• Identify areas for application and user experience improvements.
• Maintain clear documentation, user manuals, and support procedures.
• Support live events or peak operations as part of an event duty roster, ensuring smooth digital operations.

• Degree in Information Technology or a related discipline.
• Minimum 3 years of experience in application support, IT operations, or technical helpdesk.
• Hands-on experience supporting web or mobile platforms, ideally customer-facing.
• Knowledge of:
• Windows OS, networking basics
• Web technologies (HTML, JSON, APIs)
• Databases (e.g., SQL, MySQL) and application logs
• Strong problem-solving skills and ability to remain calm under pressure.
• Excellent communication skills in both English and Chinese (spoken and written).
• Self-motivated with a service-oriented mindset and willingness to learn.
• Ability to work independently and in a fast-paced, event-driven environment.

• Experience with event tech, ticketing systems, or SaaS platforms.
• Exposure to systems like VBS, CRM tools, or POS.
• Knowledge of ITSM tools (e.g., Jira, ServiceNow) or log monitoring systems.
• Familiarity with Agile or DevOps practices.

At Kai Tak Sports Park , you'll support a world-class venue that hosts sports, concerts, and community events.

What Makes This Opportunity Unique

• Excitement & Impact: Support major live events, professional sports matches, and public programmes.
• Diverse Tech Exposure: Work with multiple systems including mobile apps, ticketing, VBS, integrations, and real-time dashboards.
• Collaborative Culture: Join a dynamic team that values your ideas and initiative.
• Growth & Learning: Gain hands-on experience with modern tech stacks and system integration challenges.
• Perks: Occasional access to venue events, modern working environment, and staff recreation options.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Events Services

This job is active and accepting applications.

Join to apply for the Global Asset Servicing & Proxy Support - Analyst role at JPMorgan Chase .

Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.

The primary focus as an Analyst in Global Custody Asset Servicing and Proxy Support is managing the entire lifecycle of the corporate action event from announcement, instruction reconciliation, until completion. You will ensure that client votes on proxy events are accurately recorded in the market through oversight processes. This team, based in Hong Kong, processes all types of corporate action events in the APAC market and oversees Proxy voting services.

This role involves interacting with global partners such as middle office teams, client service managers, product teams, and regional processing units, focusing on monitoring, analyzing, and improving service delivery using various systems and digital tools. You will coordinate with local and global operational teams to ensure timely issue resolution.

• Ensure timely and accurate completion of controls, checks, instructions, and queries daily.
• Review and update processes to minimize risk and enhance operations.
• Reconcile and validate proxy votes from vendors.
• Adhere to departmental procedures, policies, and controls.
• Proactively address client queries and escalations.

• Experience in Custody or Investment Bank Asset Servicing (Income, Corporate Actions, Proxy Voting) preferred but not essential.
• Proven track record in process improvements and digital initiatives.
• High attention to detail and risk management.
• Strong communication skills, both oral and written.
• Ability to work under pressure, meet deadlines, and prioritize tasks.

• Experience in custodian services or settlement.
• Proficiency in Microsoft Office.
• Effective stakeholder communication skills.

J.P. Morgan is a global leader in financial services, serving prominent clients worldwide. We value diversity and inclusion, offering equal opportunities and reasonable accommodations for all applicants and employees.

Our Commercial & Investment Bank provides strategic advice, capital raising, risk management, and liquidity extension across more than 100 countries, supporting global clients.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology

This job posting is active. The salary range is HK$20,000.00-HK$30,000.00, posted 2 weeks ago.

The Quant Trading team is responsible for trading and managing risks associated with various crypto products, including spots and derivatives. The team develops and implements trading strategies in fast-paced and complex trading environments.

Job Responsibilities

• Monitor real-time risk/P&L/funding/system health status
• Handle trading hedging, reporting, and parameter updates
• Conduct post-trade analysis of trading strategies and algorithm performance
• Optimize workflows and improve operational efficiency
• Collaborate with quant traders, developers, and risk managers to improve pricing, execution, and booking logic

Job Requirements

• Master’s degree in a quantitative discipline from a top global university
• At least 1 year of trading experience
• Proficiency in Python and eagerness to expand technical skills
• Strong analytical skills with high attention to detail
• Ability to work efficiently under high pressure

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology

This job posting appears current and active.

Join to apply for the Equity Derivatives Trade Support - Analyst / Associate role at JPMorganChase

Join to apply for the Equity Derivatives Trade Support - Analyst / Associate role at JPMorganChase

Job Description

Welcome to JPMorgan Chase. Are you looking for a team which drives growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience? You have found the right team.

Job Description

Welcome to JPMorgan Chase. Are you looking for a team which drives growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience? You have found the right team.

As an Equity Derivatives Trade Support Associate within the Equity Derivatives Middle Office, you will be providing operational support to equity derivatives traders based in Hong Kong, specifically for the APAC Volatility trading business. Your responsibilities will include maintaining strict controls over daily trading activities and reconciliations. You will be part of a collaborative team that works closely with trading, sales, client servicing, business managers, product control, legal, compliance, settlement, and control teams.

Job Responsibilities

• Trade capture and booking equity derivatives e.g. Listed Futures and Options, Equity Swaps, ETFs, ADRs/GDRs, FX, Vanilla and Exotics OTC Products, Structures Notes, Warrants, Certificates including New Issuances, Increase / Unwinds and Corporate Action adjustment
• Ensure all transactions are capture timely and accurately in the Risk Management Systems
• Complete intraday / end-of-day processes including completeness and reconciliation checks to ensure capture of new trading activity and general book management has been processed accurately
• Work closely with Operations functions and infrastructure groups to support a ‘one team approach
• Have clear and concise communication with all support teams to ensure the timely and efficient resolution of queries
• Ensure all controls are diligently performed, completed, and signed-off on a timely basis
• Ensure regulatory obligations are fulfilled and participate to changes with regulation
• Collaborate with Sales, trading and business management for any new business opportunities and help designing controls and process
• Participate and contribute to the various strategic initiatives; keep improving and evolving processes and business architecture
• Build an in-depth understanding of all trading structures from both a financial and operational perspective
  
  

• Minimum of 2 years’ experience in a middle office function supporting relevant role relating to Equity Derivatives
• Strong proficiency with MS Office and the ability to pick up complex systems architecture easily
• Strong Product knowledge on Equity Derivative Products, in particular – Equity Swaps, Options, Futures, ETFs
• Knowledge of the front to back Operations process (including the key elements such as confirmations, settlements, regulatory reporting) and facilitate issue resolution across teams
• Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral etc.) and recognize the impact of the actions of the Trade support team on these areas
• Exceptional attention to detail
• Strong communication and interpersonal skills
• Problem solving skills
• Positive attitude; solid business acumen; strong level of professionalism
• Excellent organizational skills and the ability to multi-task in a high-pressure environment to ensure tasks are dealt with appropriately within timely manner; maintaining a high level of client service, while at all times adhering to controls and policies of the business.
• Great team player able to work in a pressurized and evolving environment
  
  

• Ability to pick up complex systems architecture easily
• Knowledge of VBA / SQL and experience with digital tools such as Xceptor, Alteryx, Tableau, Robotics, etc. and language skills such as Mandarin would be an asset
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Finance and Sales

Referrals increase your chances of interviewing at JPMorganChase by 2x

Kwun Tong District, Hong Kong SAR 7 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Sr. Support Analyst, Trading Applications, IT role at CLSA

1 week ago Be among the first 25 applicants

Join to apply for the Sr. Support Analyst, Trading Applications, IT role at CLSA

• Support Daily Trading operations for various trading desks of High Touch & Low Touch cash Equities and F&O desk
• Early morning exchange connectivity checks, and other shifts to support Asia exchanges when needed
• Manage OMS/EMS/Middle-ware Systems
• Rollout software upgrades and working with infra teams to setup connectivity between various exchanges and external brokers.
• Play key role to participate weekend exchange OMS/EMS tests, including external driven and internal driven activities.

Requirements

• Degree holder of IT/Computer Science and related fields of studies
• Around 5-8 years of experience in a Broker / Dealer environment and proficiency in supporting in OMS/EMS Trading Systems
• Excellent knowledge of Cash Equity business in a DMA/DSA, Agency and Program Trading environment
• Good knowledge of exchange rules of Asian markets (HK/CONNECT/JP/KR/SG/TW/AU/IN/ID)
• Good understanding of Trade Flow systems needed for DMA/DSA trade booking especially in ID markets like CONNECT, Korea, Taiwan and India
• Good knowledge of HK exchange driven activities and experience in executing HKEX projects
• Good exposure in Systems monitoring tools like KIBANA, Grafana, Logstash, Elastic search, ITRS, etc
• Must be self-starter and be able to work independently
• Ready to undertake other Trade Support functions in Trading floor (High pressure environment)
• Excellent communications skills and the ability to interact with Vendors and Traders

Additional skills

• Knowledge of SWAP, Future & Options business in a DMA & DSA order flows.
• Awareness of SRE model
• Basic knowledge to FIX protocol will be added advantage
• Good exposure in change & incident management tools like ServiceNow, Enterprise Message Systems like Tibco, Solace, etc
• Knowledge in Unix/Linus, Shell scripting, Perl
• Knowledge in Python, Java

• Seniority level Associate

• Employment type Full-time

• Job function Finance and Information Technology

Referrals increase your chances of interviewing at CLSA by 2x

Get notified about new Support Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 12 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.