230 Support Roles jobs in Hong Kong

Becoming one of our family, you will enjoy

• Collaborative Team Environment
• Standard Five-Day Work Week
• Comprehensive Medical Insurance
• Attractive and Competitive Salary Package
• Accelerated Career Advancement Opportunities

Job Description

• Respond to customer support enquires via phone, email or service system
• Provide customer assistance and support over the phone or via remote access
• Keep record of problems, their resolution and document the customer interaction on the system
• Manage IT Helpdesk tickets in a timely manner
• Perform troubleshooting using different diagnostic techniques
• Redirect unresolved issues to the next level of support personnel if needed
• Follow-up with clients to ensure issues are resolved

Job Requirements

• Certificate or diploma in computer science, information technology, or similar
• Ability to diagnose and resolve basic computer technical issues
• Knowledge of computer hardware and software
• Flexibility to work at shifts
• Excellent interpersonal and communication skills
• Fluent in both written and spoken Chinese and English

The Role:

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our Customer Centre. You will be responsible for managing inbound customer enquiries and complaints, providing one-stop customer care services, and ensuring a positive customer experience.

Key Responsibilities:

• Manage group medical inbound customer enquiries and complaints from various touchpoints, including calls, emails, written correspondence, and social media channels
• Establish and maintain good customer relationships by providing one-stop customer care services
• Provide after-sales service to customers, including policy endorsements and claims handling
• Ensure service delivery meets company standards and complies with internal and regulatory requirements
• Ensure the accuracy of data and activities logged in the system
• Support initiatives and projects assigned to drive process improvements

Requirements:

• DSE / HKCEE graduate or above qualifications
• Holder of IIQE (Paper I & II) qualifications
• At least 3 years of experience in an inbound call center environment with a focus on customer service, complaint, and claims handling
• Group medical knowledge and experience are essential
• Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
• Fluency in Cantonese, good command of English and Mandarin would be an advantage
• Proficient in MS Word, Excel, PowerPoint, and Chinese Word Processing

Job Duties:

• To use data analysis and reporting to provide insights for business decision-making
• To provide ad-hoc business analysis whenever required
• To respond to the enquiries from Head Office & management to facilitate & provide insights for effective business management
• To establish, maintain and execute the policies and procedures

Requirements:

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Data Science or any related fields
• Self-motivated, detail-oriented, strong analytical and logical thinking
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Eagerness to learn, adapt and grow in a fast-paced business environment

We offer an attractive remuneration package to the right candidate. Interested parties please forward your full resume with availability, expected salary by pressing "Apply now" or send it to 27/F., Low Block, Grand Millennium Plaza, 181 Queen's Road, Central, Hong Kong.

(Data collected will be kept strictly confidential and used for recruitment purpose only.)

Shangri-La Group
Shangri-La Group
Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa. Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are currently looking for a Senior Support Specialist to provide corporate technical support of the Technology infrastructure to SLIM Hong Kong office and Senior Management Office.

As our Senior Support Specialist, we will rely on you to:

• Provide on-site and remote hardware and software support and maintenance to end users, troubleshooting their workstations effectively.
• Install, administer, and support mobile devices and mobile apps.
• Ensure superior response time for VIP users.
• Evaluate and propose new solutions for office automation and enhancing end-user computer productivity.
• Aid in managing hardware and software inventory, maintaining updated records, and ensuring software license compliance.
• Develop technical specifications for end-user computer peripherals.
• Monitor and oversee the entire lifecycle of user requests and complaints.
• Coordinate with the office to implement policies, processes, and operations effectively.
• Supervise IT vendors to resolve technical issues with end-user workstations.
• Manage end users' expectations and requirements.
• Update technical knowledge documentation regularly.
• Follow up on issues and requests, liaising promptly with internal and external stakeholders.
• Provide technical escalation support, mentor support specialists, conduct training, analyze customer feedback, develop support processes, and monitor incident and support metrics.
• Execute assigned duties and special projects, including assisting with training, meeting, and event preparations.
• Support the Manager in handling administrative tasks efficiently.

We Are Looking For Someone Who Has

• Higher Diploma or above in Information Technology or a closely related field
• Minimum three years of end-user computing support experience
• Knowledge of Active Directory and enterprise email account management
• Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), or other comparable credentials are preferred.
• Good Knowledge of Microsoft Windows, Office 365, Exchange Mail, Android and iOS device configuration
• Expertise supporting end-user computers, video conferencing, mobile devices, and remote VPN access Drive for delivering IT support
• Good analytical and problem-solving skills with handling mobile devices (Apple iOS and Samsung Android preferable)
• Capability to communicate with all levels of management and external parties in a non-technical manner.
• Capability to prioritize and execute duties successfully
• Can work under pressure and independently
• Good command of spoken and written Cantonese, English and Chinese

Platform Support Engineer - Global Trading Systems - Hong Kong

A leading quantitative trading firm is seeking a Platform Support Engineer to join its core infrastructure and systems team.

You'll be on the frontline of mission-critical trading and research platforms, ensuring stability and reliability in an environment where milliseconds matter.

What you'll do

• Serve as first point of contact for infrastructure/platform issues
• Monitor logs, alerts, and dashboards, responding to incidents in real time
• Investigate, triage, and resolve system issues, escalating when necessary
• Handle onboarding, permissions, and environment/resource requests
• Maintain runbooks and documentation for recurring problems
• Contribute to automation and monitoring improvements
• Participate in an on-call rotation supporting global systems

What we're looking for

• 3+ years in Support Engineer, Cloud Engineer, TechOps, or SysAdmin roles
• Strong Linux and networking fundamentals
• Experience with AWS (preferred) and container platforms (Docker/Kubernetes)
• Familiarity with monitoring tools such as CloudWatch, Prometheus, Datadog, ELK
• Scripting knowledge (Python, Bash, etc.)
• Clear communicator under pressure, ideally with exposure to finance or trading environments

This is an opportunity to embed yourself in a fast-paced environment, working shoulder-to-shoulder with researchers, traders, and senior engineers to keep complex systems running at peak performance.

Req #

WD

Career area:

Engineering

Country/Region:

Hong Kong

City:

Hong Kong

Date:

Wednesday, September 3, 2025

Working time:

Full-time

Additional Locations:

• Hong Kong

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.

• To lead a working team or work independently in carrying out preventive and corrective maintenance of dedicated electronic systems
• To implement projects for upgrading and enhancement of existing systems or for new requirements
• To operate sound and video systems for sound reinforcement, stage monitoring, programme A/V recording / production, programme A/V feed, A/V material editing and post-production duties
• To control and manage the quality of sound and video programme outputs
• To liaise effectively with internal and external customers to ensure smooth running of programmes and performances

Additional Locations:

• Hong Kong

• Hong Kong

Details:
Job Description

Stefanini Group is hiring
Exciting opportunity awaits, let us help you get started
Click Apply now or you may email: for faster processing
*Job Description: *
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager

Job Requirements

Details:

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you're passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

Technical Support Specialist

What your daily work look like

• Provide technical support to merchants (make trips to client-site as well as in-office remote support)
• Provide timely and effective 1st & 2nd tier system support services
• Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers)
• Develop & manage front-line staff regarding all technical-related knowledge and expectations
• Assist in client meetings and technical input
• Work in a roster system consisting of AM and PM shifting and rotation for weekends

We are looking for someone with

• Diploma / Higher Diploma with 0-2 years or above relevant work experience; fresh graduates with relevant qualifications in IT welcome
• Experience in POS system is an advantage
• Proficiency in Microsoft based system, virtualization, network and IT security control
• Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs
• Self-driven with can‐do attitude & problem-solving skills
• Good communication skills

What's on offer

• Competitive salary to the right candidate
• Discretionary bonus based on performance
• 14 days of annual leave
• Friendly work environment
• Working a flat culture with talented individuals
• Join a young and growing brand backed by a great investment team

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months. If you have any questions about personal data privacy at Aigens, please contact

Job Responsibilities

• Responsible to IT helpdesk.  Provide technical support service to the staff in Hong Kong, including staff PC, notebook and relevant technical equipment related to business operations. Response to and handle user request on technical support.
• Manage equipment assets, manage inventory, maintain PC and technical equipment. Perform technical equipment installation, configuration, changes and withdrawal for staff movement and changes to maintain individual company technical assets and equipment protection.
• Coordinate with IT vendors and users on IT services. Handle payment bills and execute reimbursement processes.
• Support individual company conference equipment, email system, VPN, anti-virus software, staff system accounts, etc.
• Formulate and execute technology refresh plan of staff equipment to ensure the required work efficiency and security level are maintained.
• Comply with Security policy, Audit requirements, Regulatory requirements, and relevant Company policies and procedures when carrying out all duties.
• Identify and mitigate risk detected in area of work.  Report promptly on incidents.

Job Requirements

• Bachelor's degree, associate degree or higher diploma in Information Technology, Computer Science or relevant disciplines.
• 2+  years experience in IT helpdesk or technical support.
• Strong in PC, notebook and technical equipment support.
• Knowledge and experience on Windows, familiar to additional OS, like Linux, MacOS, is preferable.
• Candidate with more experience will be considered for senior positions.
• Good team player, good communication skills with internal users and solution vendor.
• Good command of Cantonese, English and Mandarin.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Please send your full resume both in English and Chinese stating present and expected salary to Human Resources Manager by clicking APPLY NOW.

All data provided will be treated in the strictest confidence and used only for recruitment related purposes. All applications will be destroyed after 6 months of submission.

Only short listed candidates will be contacted.