What Jobs are available for Support Services in Hong Kong?

Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 3.8 million patients worldwide regularly undergo dialysis treatment. Through its network of 4,163 dialysis clinics, Fresenius Medical Care provides dialysis treatments for approximately 346,000 patients around the globe.

Fresenius Medical Care is also the leading provider of dialysis products such as dialysis machines or dialyzers. Along with its core business, the Renal Care Continuum, the Company focuses on expanding in complementary areas and in the field of critical care. Fresenius Medical Care is listed on the Frankfurt Stock Exchange (FME) and on the New York Stock Exchange (FMS).

Fresenius Medical Care is the only & unique company offering comprehensive solutions for renal patients. Everywhere, Everyday. With over 100,000 employees worldwide, Fresenius Medical Care is active in more than 140 countries around the globe.

To support our rapid business growth, we are looking for an energetic and self-motivated candidate to join our Hong Kong team.

Key Areas of Responsibilities:

• Support sales team in driving business growth and delivering our brand commitment including but not limited to marketing planning, material promotion and market research
• Develop communication and promotional materials, including brochure, advertisement, presentations, and website management.
• Organize internal and external event aligned with the company policies and guidelines
• Prepare regular business analysis reports for management
• Perform ad hoc tasks as assigned by supervisor

Qualifications, Experience and Characteristics Required:

• University graduate in Marketing, Science subjects or other related education
• 3+ years sales & marketing experience working in healthcare / medical products industry is highly preferably
• Good team player, strong desire to succeed, result-oriented
• Customer centric, Energetic, mature, self-motivated and independent
• Strong interpersonal & presentation skills and Project management
• Good command of both written and spoken English and Chinese
• Proficient in MS Office
• Immediate available is highly preferred

We offer a stimulating and challenging work environment, attractive salary and benefits, and excellent career development and learning opportunities in our fast-growing organization.

Please send your resume with current, expected salary and availability by e-mail to to - if you are interested.

For more information, please visit our website at

(Data collected will be treated in strict confidence and used for recruitment purposes only.)

Responsibilities:

• Receiving orders and instructions from the company and directing the Contractor's staff to act accordingly;
• Drafting procedural manuals for the services and seeking endorsement of the manuals from the company;
• Supervising and training the Service Team, such as Office Support Services Officer and the General Workers, in connection with the Office Support Services and monitoring the quality of their work to ensure that the company's requirements are met;
• Recording and consolidating any reports (e.g. irregularities, defects, maintenance needs etc.) from the Service Team before reporting to the company;
• Checking, recording and compilation of returns and statistical reports in the format approved by the company;
• Investigating and preparing investigation reports on complaints of the Service Team and the Services rendered for submission to the company;
• Serve as a 24-hour emergency contact point

Requirements:

• At least 2 cumulative years of supervisory experience in office setting in the past 5 years
• Level 2/Grade E or above in five (5) subjects including Mathematics in the Hong Kong Diploma of Secondary Education Examination (HKDSE), or equivalent;
• Met the language proficiency requirements of Level 2 or above in Chinese
• Language and English Language in HKDSEE, or equivalent; and
• Chinese word processing speed of 20 words per minute and English word processing speed of 30 words per minute and knowledge in the application of common business software.

For Interested parties you may submit your application by clicking apply button. Alternatively, please contact Raymond Chan at for a confidential discussion. Only shortlisted candidates will be contacted.

(Ref: SD&CO)

The Job

• Serve as the first point of contact for users seeking technical assistance.
• Provide service desk functions and communicate effectively with users regarding the status of their requests and expected resolution times.
• Ensuring user queries or issues are captured, validated, and triaged to right channel for further processing.
• Collaborate with technical terms to ensure seamless service delivery.
• Manage and control hardware and software inventory housekeeping and movement, ensuring proper asset tracking.

The Person

• High Diploma or equivalent in Computer Science / Information Technology or related discipline.
• At least 3 years' relevant working experience in hotline support or data centre operations.
• Familiarity with ITIL practices and ticketing system is an advantage.
• Good customer service and communication skills.
• Able to work independently under pressure.
• Good team player and proactive.
• Good command of both spoken and written English and Chinese.

Attractive remuneration package will be offered to suitable candidates. To apply, please submit online application: 

You are welcome to visit our website  to learn more about us.

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies, which are available on our website and obtainable upon request. Please refer to the Policy Statement on Employment Related Data under the Personal Data (Privacy) Ordinance on our website.

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we've built a robust presence across Asia and Europe — and we're just getting started.

As we expand into new international markets, we're looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it's an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne's next chapter.

Key Responsibilities
Service Delivery & ITSM Governance

• Ensure IT services are delivered in alignment with SLAs, OLAs, and KPIs.
• Govern ITSM processes (Incident, Problem, Change, Request Management) across the region.

Business Partnering

• Act as the IT liaison for business stakeholders in North Asia, ensuring IT services support business priorities.
• Build trusted relationships with business leaders and align IT services to strategic goals.
• Translate business requirements into IT service outcomes and improvement initiatives.

Operational Leadership

• Manage escalations and oversee resolution of major incidents to minimize business disruption.
• Coordinate with global and regional IT teams to deliver seamless support.
• Drive IT operations excellence, service stability, and user satisfaction.

Continuous Improvement & Transformation

• Identify and implement service improvement opportunities and automation initiatives.
• Contribute to global IT projects and lead regional rollouts of new IT solutions.
• Promote proactive service management and foster a culture of continuous improvement.

Regional Team & Vendor Management

• Lead, coach, and mentor local IT support teams and/or service partners.
• Monitor vendor performance and ensure adherence to contractual obligations.
• Collaborate with cross-functional global IT teams to standardize practices and processes.

Qualifications & Skills
Education

• Bachelor's degree in Information Technology, Computer Science, or related field.

Certifications

• ITIL Expert / Managing Professional certification (mandatory).
• Additional certifications (e.g., ITIL , ISO 2000, Agile) are a plus.

Experience

• 4–8 years in IT service delivery or ITSM, with at least 1–3 years in a regional leadership role.
• Strong track record of managing ITSM processes and leading service delivery in multi-site or multi-country environments.
• Experience in business partnering and translating business needs into IT solutions.
• Familiarity with ITSM tools such as ServiceNow, Remedy, ManageEngine, or Jira Service Management.

Skills

• Strong leadership and team management capabilities.
• Excellent communication and stakeholder engagement skills.
• Solid analytical and problem-solving abilities.
• Ability to balance operational IT support with strategic business partnering.
• Culturally adaptable and experienced in working in diverse, regional settings.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

Function One Computer Services was established in 1999. We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT. We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Guangzhou, Taipei and Singapore.

We have a very energetic and relaxing team and environment. If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.

What are you waiting for? Move your career forward and join us

Responsibilities:

Respond to customer inquiries and handle technical issues via phone, email, and chat in both Japanese and English professionally with appropriate solutions effectively

Troubleshoot and resolve hardware and software problems

Document and track issues using our ticketing system

Collaborate with other team members to ensure timely and effective resolution of customer issues

Coordinate with Japan IT team, HQ and other external parties to solve problems

Deliver quality customer services to members and other stakeholders

Requirements:

Japanese native speaker in good command of written and spoken English

Previous experience in a helpdesk or IT support role is preferred

Strong problem-solving skills, logical thinking, business mindset and attention to detail

Ability to work in a shift environment, including evenings and weekends

Excellent communication and interpersonal skills

Working exp. in retail luxury industry will be an advantage

Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.

Personal data collected will be treated in the strictest confidence and be used for recruitment related purpose only.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

• Candidate must have knowledge on English Language and Local Language, 3+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
• 24/7 Support Model (L2- Remotely End user Support)
• Responding to client support requests and contacting User to find out the nature of the problem.
• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
• Escalating software and other application issues to the subject teams.
• Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
• OS/ Office/ basic system application/Anti-Virus client support.
• Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
• Strong experience & Knowledge of ITIL Process.
• Strong experience & Knowledge of MIM.

Additional

• Installed, modified, and made minor repairs to computer hardware and software systems.
• Understood VPN configuration and mobile device security protocols to ensure data protection.
• Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
• Consulted with users to determine steps and procedures taken to identify and resolve the problem.
• Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
• Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

Location: Hong Kong, Hong Kong SAR, HK

About the Team

ContactOne is Swiss Re's global Service Desk, providing first-level support for internal and external customers across a wide range of operational services including IT, HR, Logistics, Legal, Communications, Sourcing, and Corporate Real Estate.

Our Hong Kong team operates in APAC shifts and consists of six agents and a Lead, working closely with teams in Folkestone, Bratislava and Mexico City.

About the Role

This is a contract role for 6 months. In this role, your key responsibilities will include:

• Serve as the first point of contact for inquiries via phone, email, self-service portal, and chat.

• Resolve customer inquiries at first contact whenever possible.

• Deliver high-quality customer service and maintain professional support.

• Accurately log all inquiries into ServiceNow with detailed notes and communication records.

• Triage tickets to appropriate support teams following defined procedures.

• Identify and suggest improvements in customer service, processes, and tools.

• Ensure availability during operational hours, including public holidays and weekends.

• Adhere to service management processes and coordinate across support groups to meet SLAs and OLAs.

• Participate in onboarding new services and releases for ContactOne readiness.

• Share knowledge and support colleagues to enhance team performance.

• Stay up to date with training and evolving knowledge requirements.

• Handle confidential and sensitive data in accordance with Swiss Re policies.

About You

• Minimum 1 year of experience in a support desk or contact center environment (e.g., IT, HR, Logistics, Corporate Real Estate).

• IT Service Desk experience is a strong advantage.

• Familiarity with internal tools and processes is beneficial.

• Fluent in English (spoken and written),

• Excellent customer service skills and ability to build rapport.

• Professional handling of sensitive and confidential queries.

The base salary range for this position will be shared with you during the interview process.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords:

Reference Code:

About The Team
ContactOne is Swiss Re's global Service Desk, providing first-level support for internal and external customers across a wide range of operational services including IT, HR, Logistics, Legal, Communications, Sourcing, and Corporate Real Estate.

Our Hong Kong team operates in APAC shifts and consists of six agents and a Lead, working closely with teams in Folkestone, Bratislava and Mexico City.

About The Role
This is a contract role for 6 months. In this role, your key responsibilities will include:

• Serve as the first point of contact for inquiries via phone, email, self-service portal, and chat.
• Resolve customer inquiries at first contact whenever possible.
• Deliver high-quality customer service and maintain professional support.
• Accurately log all inquiries into ServiceNow with detailed notes and communication records.
• Triage tickets to appropriate support teams following defined procedures.
• Identify and suggest improvements in customer service, processes, and tools.
• Ensure availability during operational hours, including public holidays and weekends.
• Adhere to service management processes and coordinate across support groups to meet SLAs and OLAs.
• Participate in onboarding new services and releases for ContactOne readiness.
• Share knowledge and support colleagues to enhance team performance.
• Stay up to date with training and evolving knowledge requirements.
• Handle confidential and sensitive data in accordance with Swiss Re policies.

About You

• Minimum 1 year of experience in a support desk or contact center environment (e.g., IT, HR, Logistics, Corporate Real Estate).
• IT Service Desk experience is a strong advantage.
• Familiarity with internal tools and processes is beneficial.
• Fluent in English (spoken and written),
• Excellent customer service skills and ability to build rapport.
• Professional handling of sensitive and confidential queries.

The base salary range for this position will be shared with you during the interview process.

About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords
Reference Code:

Lane Crawford is an internationally renowned luxury department store with over 170 years of success, delivering an exceptional and eclectic product curation with dynamic Asian spirit and values. As a Style Advisor your role is to be the main point of contact and source of inspiration for our customer, a master storyteller, introducing them to new brands, key pieces, hot picks and "Only at Lane Crawford" global exclusives.

The Role

• Authorize entrance and departure of customers, employees and visitors. Manage access badges and verify identities
• Respond to alarms, distress calls, and emergencies. Investigate incidents and take appropriate action
• Provide assistance to customers in need and maintain a professional demeanor

The Ideal Candidate

• Holder of Security Personnel Permit
• Pleasant with a high sense of responsibility
• Good command of spoken English and Cantonese