43 Support Services jobs in Hong Kong
Associate - Board Support Services COE
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Associate - Board Support Services COE role at Waystone
Waystone leads the way in specialist services for the asset management industry.
Partnering with institutional investors, investment funds, and asset managers, Waystone builds, supports, and protects investment structures and strategies worldwide.
With over 20 years of experience and a comprehensive range of specialist services, Waystone now serves assets under management exceeding $2 trillion. The company provides clients with guidance and tools to focus on managing their investment goals confidently.
Reporting to the Associate Director of the Board Support Services Team, the Associate - Board Support Services Team COE will be a key contributor to the team’s success.
Essential Duties and Responsibilities
Responsibilities may include (but are not limited to):
- Circulating draft minutes and following up with service providers regarding actions.
- Adhering to the team's written procedures and attending meetings.
- Assisting the Associate Director in training junior team members.
- Managing or participating in projects affecting the team.
- Maintaining data integrity across databases, software, and online portals.
- Fostering a positive environment through open communication and task completion.
- Staying updated on industry developments and regulatory changes.
- Providing administrative support to the directors’ team for timely execution of tasks.
- Responding independently to email queries from directors and clients.
- Circulating board materials to stakeholders at least 5 business days in advance.
- Organizing meetings, liaising with attendees, and preparing materials for board presentations.
Experience
We seek a dynamic individual with strong English skills, at least 2 years of relevant company secretarial experience, preferably within the fund industry. The candidate should be self-motivated, thrive in a fast-paced environment, and possess excellent communication and organizational skills.
Education
A relevant degree or qualification is required.
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales #J-18808-Ljbffr
Associate - Board Support Services COE
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Associate - Board Support Services COE role at Waystone
Waystone leads the way in specialist services for the asset management industry.
Partnering with institutional investors, investment funds, and asset managers, Waystone builds, supports, and protects investment structures and strategies worldwide.
With over 20 years of experience and a comprehensive range of specialist services, Waystone now serves assets under management exceeding $2 trillion. The company provides clients with guidance and tools to focus on managing their investment goals confidently.
Reporting to the Associate Director of the Board Support Services Team, the Associate - Board Support Services Team COE will be a key contributor to the team’s success.
Essential Duties and Responsibilities
Responsibilities may include (but are not limited to):
- Circulating draft minutes and following up with service providers regarding actions.
- Adhering to the team's written procedures and attending meetings.
- Assisting the Associate Director in training junior team members.
- Managing or participating in projects affecting the team.
- Maintaining data integrity across databases, software, and online portals.
- Fostering a positive environment through open communication and task completion.
- Staying updated on industry developments and regulatory changes.
- Providing administrative support to the directors’ team for timely execution of tasks.
- Responding independently to email queries from directors and clients.
- Circulating board materials to stakeholders at least 5 business days in advance.
- Organizing meetings, liaising with attendees, and preparing materials for board presentations.
Experience
We seek a dynamic individual with strong English skills, at least 2 years of relevant company secretarial experience, preferably within the fund industry. The candidate should be self-motivated, thrive in a fast-paced environment, and possess excellent communication and organizational skills.
Education
A relevant degree or qualification is required.
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales #J-18808-Ljbffr
Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION role at Guardian Jobs
1 day ago Be among the first 25 applicants
Join to apply for the Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION role at Guardian Jobs
Get AI-powered advice on this job and more exclusive features.
STUDENT SUPPORT ADVISER
Leading International Education Organisation in Hong Kong
Location Hong Kong
- Salary: 90,000-110,000 HKD per month
- Housing: Generous accommodation allowance
- Education: 80% fee remission on school places for dependent children
- Benefits: Comprehensive package including health insurance, professional development opportunities, and annual leave
- Total package value: Highly competitive compensation with excellent benefits
Leading International Education Organisation in Hong Kong
Location Hong Kong
Salary Range and Package Details
- Salary: 90,000-110,000 HKD per month
- Housing: Generous accommodation allowance
- Education: 80% fee remission on school places for dependent children
- Benefits: Comprehensive package including health insurance, professional development opportunities, and annual leave
- Total package value: Highly competitive compensation with excellent benefits
ORGANISATION BACKGROUND
Our client is a prestigious international education organisation in Hong Kong with a strong commitment to inclusive education and academic excellence. The organisation delivers multiple internationally recognised curricula including International Baccalaureate (IB), IGCSE, and BTEC qualifications across their network of schools.
With a reputation for educational innovation and excellence, the organisation serves a diverse student body and maintains the highest standards of teaching and learning. They are committed to ensuring every student receives the support they need to achieve their full potential, making this a pivotal role in driving inclusion and special educational needs provision across multiple school settings.
About Hong Kong
Hong Kong is a vibrant international city that seamlessly blends Eastern and Western cultures. As a global financial hub, it offers an exciting cosmopolitan lifestyle with world-class dining, shopping, and cultural experiences. The city’s efficient public transport system, stunning natural landscapes, and proximity to mainland China and other Asian destinations make it an ideal location for international professionals.
Hong Kong’s international community is well-established and welcoming, with numerous expatriate organizations, clubs, and social groups. The city offers excellent healthcare, modern infrastructure, and a high standard of living, making it an attractive destination for education professionals seeking international experience.
Required Qualifications
- Bachelor’s degree in Education, Psychology, Special Educational Needs, or related field
- Recognised teaching qualification with SENCO certification
- Minimum 5 years experience as a secondary SENCO, preferably across multiple schools
- Proven track record in special educational needs provision and inclusion
- Experience in consultancy-type roles and structural change implementation
- Strong understanding of international curricula (IB, IGCSE, BTEC preferred)
- International experience preferred but strong British/IB curricula experienced candidates considered
- Exceptional leadership and change management abilities
- Strong credibility to support and advise experienced SENCOs in challenging situations
- Expertise in inclusion strategies and special educational needs frameworks
- Excellent communication and interpersonal skills with ability to influence at all levels
- Experience in policy development and implementation
- Strong analytical and problem-solving capabilities
- Cultural sensitivity and adaptability to diverse educational environments
- Ability to work collaboratively across multiple school settings
- Commitment to continuous professional development and best practice
- Understanding of safeguarding and child protection principles
chk Education is a boutique search firm specializing in international education recruitment, founded by Coleen in 2019. Born from a desire to transform industry practices that prioritized speed over transparency, chk Education focuses on building authentic connections between schools and exceptional educators.
Coleen’s vision drew from her executive search experience in the Middle East and decade in UK education recruitment. In 2024, she partnered with Helen, whose background includes roles as a Headteacher in England, CEO of Wellington College China Group, and inspector for over 1,500 schools. Together, they combine 50+ years of education experience.
The firm goes beyond traditional recruitment, offering bespoke services including campus design consultation, health insurance solutions, HR support, and leadership development for schools at all stages of growth. Their approach centers on understanding each institution’s unique culture and values to ensure educators share the school’s vision and ethos.
INTERESTED CANDIDATES Please email your CV and cover letter to:
If this role isn’t quite right for you, but you are looking to secure an international teaching position, please reach out to Rachael with your preferences and she will be able to explore other opportunities with you.
Due to the number of applications we receive, only shortlisted candidates will be contacted.
In some of the countries where our client schools operate, there are upper age restrictions related to the issuance of visas and work permits, so if you have any questions regarding this, please don’t hesitate to ask.
chk Education utilises safer recruitment procedures to ensure compliance with child protection requirements in all employment processes. The policies for safer recruitment are aligned with best practice and the International Taskforce for Child Protection. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff and volunteers to share in this commitment. Successful applicants will be subject, but not limited to various background and security checks including receipt of satisfactory references, proof of qualifications, identification and police checks, including overseas checks. Seniority level
- Seniority level Mid-Senior level
- Employment type Contract
- Job function Education and Training
- Industries Advertising Services
Referrals increase your chances of interviewing at Guardian Jobs by 2x
Sign in to set job alerts for “Student Services Advisor” roles. School of Humanities and Social Science - Executive AssistantShenzhen, Guangdong, China CN¥6,000.00-CN¥9,000.00 2 years ago
Executive Assistant (Infection Prevention and Control) Chief of Staff & Executive Assistant to the CEO JAPANESE SPEAKING EXECUTIVE ASST (30K-32K X 13) - Japan MNC audio electronic brand owner & manufacturer (Tsuen Wan)Hong Kong, Hong Kong SAR HK$50,000.00-HK$60,000.00 1 week ago
Executive Assistant (Chief Medical Executive Office) Executive Assistant (1 year contract role – with potential to turn into a permanent role)Central & Western District, Hong Kong SAR 6 hours ago
Executive Administrative Assistant, Commercial Investment Bank Executive Assistant (A top-tier French Financial institution)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrStudent Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION role at Guardian Jobs
1 day ago Be among the first 25 applicants
Join to apply for the Student Support Services Adviser - Inclusion/SEN Department, CHK EDUCATION role at Guardian Jobs
Get AI-powered advice on this job and more exclusive features.
STUDENT SUPPORT ADVISER
Leading International Education Organisation in Hong Kong
Location Hong Kong
- Salary: 90,000-110,000 HKD per month
- Housing: Generous accommodation allowance
- Education: 80% fee remission on school places for dependent children
- Benefits: Comprehensive package including health insurance, professional development opportunities, and annual leave
- Total package value: Highly competitive compensation with excellent benefits
Leading International Education Organisation in Hong Kong
Location Hong Kong
Salary Range and Package Details
- Salary: 90,000-110,000 HKD per month
- Housing: Generous accommodation allowance
- Education: 80% fee remission on school places for dependent children
- Benefits: Comprehensive package including health insurance, professional development opportunities, and annual leave
- Total package value: Highly competitive compensation with excellent benefits
ORGANISATION BACKGROUND
Our client is a prestigious international education organisation in Hong Kong with a strong commitment to inclusive education and academic excellence. The organisation delivers multiple internationally recognised curricula including International Baccalaureate (IB), IGCSE, and BTEC qualifications across their network of schools.
With a reputation for educational innovation and excellence, the organisation serves a diverse student body and maintains the highest standards of teaching and learning. They are committed to ensuring every student receives the support they need to achieve their full potential, making this a pivotal role in driving inclusion and special educational needs provision across multiple school settings.
About Hong Kong
Hong Kong is a vibrant international city that seamlessly blends Eastern and Western cultures. As a global financial hub, it offers an exciting cosmopolitan lifestyle with world-class dining, shopping, and cultural experiences. The city’s efficient public transport system, stunning natural landscapes, and proximity to mainland China and other Asian destinations make it an ideal location for international professionals.
Hong Kong’s international community is well-established and welcoming, with numerous expatriate organizations, clubs, and social groups. The city offers excellent healthcare, modern infrastructure, and a high standard of living, making it an attractive destination for education professionals seeking international experience.
Required Qualifications
- Bachelor’s degree in Education, Psychology, Special Educational Needs, or related field
- Recognised teaching qualification with SENCO certification
- Minimum 5 years experience as a secondary SENCO, preferably across multiple schools
- Proven track record in special educational needs provision and inclusion
- Experience in consultancy-type roles and structural change implementation
- Strong understanding of international curricula (IB, IGCSE, BTEC preferred)
- International experience preferred but strong British/IB curricula experienced candidates considered
- Exceptional leadership and change management abilities
- Strong credibility to support and advise experienced SENCOs in challenging situations
- Expertise in inclusion strategies and special educational needs frameworks
- Excellent communication and interpersonal skills with ability to influence at all levels
- Experience in policy development and implementation
- Strong analytical and problem-solving capabilities
- Cultural sensitivity and adaptability to diverse educational environments
- Ability to work collaboratively across multiple school settings
- Commitment to continuous professional development and best practice
- Understanding of safeguarding and child protection principles
chk Education is a boutique search firm specializing in international education recruitment, founded by Coleen in 2019. Born from a desire to transform industry practices that prioritized speed over transparency, chk Education focuses on building authentic connections between schools and exceptional educators.
Coleen’s vision drew from her executive search experience in the Middle East and decade in UK education recruitment. In 2024, she partnered with Helen, whose background includes roles as a Headteacher in England, CEO of Wellington College China Group, and inspector for over 1,500 schools. Together, they combine 50+ years of education experience.
The firm goes beyond traditional recruitment, offering bespoke services including campus design consultation, health insurance solutions, HR support, and leadership development for schools at all stages of growth. Their approach centers on understanding each institution’s unique culture and values to ensure educators share the school’s vision and ethos.
INTERESTED CANDIDATES Please email your CV and cover letter to:
If this role isn’t quite right for you, but you are looking to secure an international teaching position, please reach out to Rachael with your preferences and she will be able to explore other opportunities with you.
Due to the number of applications we receive, only shortlisted candidates will be contacted.
In some of the countries where our client schools operate, there are upper age restrictions related to the issuance of visas and work permits, so if you have any questions regarding this, please don’t hesitate to ask.
chk Education utilises safer recruitment procedures to ensure compliance with child protection requirements in all employment processes. The policies for safer recruitment are aligned with best practice and the International Taskforce for Child Protection. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff and volunteers to share in this commitment. Successful applicants will be subject, but not limited to various background and security checks including receipt of satisfactory references, proof of qualifications, identification and police checks, including overseas checks.Seniority level
- Seniority level Mid-Senior level
- Employment type Contract
- Job function Education and Training
- Industries Advertising Services
Referrals increase your chances of interviewing at Guardian Jobs by 2x
Sign in to set job alerts for “Student Services Advisor” roles. School of Humanities and Social Science - Executive AssistantShenzhen, Guangdong, China CN¥6,000.00-CN¥9,000.00 2 years ago
Executive Assistant (Infection Prevention and Control) Chief of Staff & Executive Assistant to the CEO JAPANESE SPEAKING EXECUTIVE ASST (30K-32K X 13) - Japan MNC audio electronic brand owner & manufacturer (Tsuen Wan)Hong Kong, Hong Kong SAR HK$50,000.00-HK$60,000.00 1 week ago
Executive Assistant (Chief Medical Executive Office) Executive Assistant (1 year contract role – with potential to turn into a permanent role)Central & Western District, Hong Kong SAR 6 hours ago
Executive Administrative Assistant, Commercial Investment Bank Executive Assistant (A top-tier French Financial institution)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrEnd User Services Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the End User Services Support Engineer role at Millennium .
Get AI-powered advice on this job and more exclusive features.
The End User Services Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast-paced financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities- Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
- Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
- Produce technical documentation/knowledgebase articles.
- Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
- Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
- Ability to work independently and under pressure.
- Flexible in approach, comfortable dealing with ambiguity when necessary.
- Contribute ideas to improve current technology and team operations.
- Identify and help to automate processes within Infrastructure.
- Must have experience working at a finance company supporting trading applications.
- Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
- Onboarding users onto technology systems including remote workstations.
- Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
- Ability to troubleshoot/script in Python/PowerShell.
- Citrix VDA infrastructure and application support including Dell thin terminals.
- Experience in enterprise change management and outage escalation procedures.
- Able to effectively provide support to remote locations including home setups.
- Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365.
- Broad understanding of mobile tech including Intune, Android and IOS devices.
- Cisco and IPC phone support.
- Webex/Zoom/Slack/Teams support including video calls & content sharing.
- Experience working with 3rd party vendors to resolve complex issues.
- Excellent written and verbal communication skills as well as strong customer service experience.
- Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.
- Entry level
- Full-time
- Information Technology
- Investment Management
This job is active and open for applications.
#J-18808-LjbffrEnd User Services Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the End User Services Support Engineer role at Millennium .
Get AI-powered advice on this job and more exclusive features.
The End User Services Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast-paced financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities- Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
- Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
- Produce technical documentation/knowledgebase articles.
- Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
- Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
- Ability to work independently and under pressure.
- Flexible in approach, comfortable dealing with ambiguity when necessary.
- Contribute ideas to improve current technology and team operations.
- Identify and help to automate processes within Infrastructure.
- Must have experience working at a finance company supporting trading applications.
- Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
- Onboarding users onto technology systems including remote workstations.
- Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
- Ability to troubleshoot/script in Python/PowerShell.
- Citrix VDA infrastructure and application support including Dell thin terminals.
- Experience in enterprise change management and outage escalation procedures.
- Able to effectively provide support to remote locations including home setups.
- Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365.
- Broad understanding of mobile tech including Intune, Android and IOS devices.
- Cisco and IPC phone support.
- Webex/Zoom/Slack/Teams support including video calls & content sharing.
- Experience working with 3rd party vendors to resolve complex issues.
- Excellent written and verbal communication skills as well as strong customer service experience.
- Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.
- Entry level
- Full-time
- Information Technology
- Investment Management
This job is active and open for applications.
#J-18808-LjbffrTechnical Support (Helpdesk)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers
Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Job Description And Responsibilities
IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.
The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.
Responsibilities
- Handling client inquiries about IBKR's security system via phone, tickets and chat
- Problem management with a focus on security protocols and practices
- Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
- Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
- Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
- Experience with Windows and/or macOS and basic office applications
- Experience and knowledge of Android/iOS smartphone operating systems
- Fluency in Cantonese and English (knowing Mandarin is a plus)
- Competitive Salary, annual performance-based bonus and stock grant
- Excellent health and welfare benefits including medical, dental, specialist and inpatient
- Competitive package of Annual Leave
- Daily lunch ordered in-house with a fully stocked kitchen
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with a growing local presence
- Hybrid work arrangement role permitting
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
Referrals increase your chances of interviewing at Interactive Brokers by 2x
Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Hong Kong SAR $23,000.00-$26,000.00 6 days ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago
Wan Chai District, Hong Kong SAR 1 week ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBe The First To Know
About the latest Support services Jobs in Hong Kong !
Technical Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Engineer role at Michael Page .
About Our ClientAs we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.
Job Description- Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
- Build excellent relationships with clients to ensure high customer satisfaction.
- Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
- Collaborate with other departments to deliver positive customer outcomes.
- Work with product management and development teams to channel client feedback into future releases.
- Provide technical documentation for complex workarounds and solutions.
- Improve key operational processes based on experience.
- Read complex application logs to determine likely causes.
- Monitor system alerts, perform initial diagnosis, and escalate as needed.
- Education: Associate degree or higher, preferably in IT or related fields.
- Experience: Relevant IT support experience.
- Technical Skills: Familiar with Windows and Mac OS, basic networking.
- Knowledge: Cisco phone systems, domain account management.
- Languages: Strong communication skills in Mandarin, Cantonese, and English.
- Soft Skills: Problem-solving and excellent communication abilities.
If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.
ContactRoyce Chan
Quote job ref: JN-052025-6748367
Additional Details- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology and Engineering
- Industries: Financial Services, Accounting, Banking
Technical Support Specialist
Posted 10 days ago
Job Viewed
Job Description
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Stefanini Group
Talent Acquisition Specialist II (APAC) at Stefanini Group.Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Responsibilities:
•Provide swift and professional deskside IT support
•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
•Collaborate with other support groups across global locations to help troubleshoot client issues
•Utilize tools for building, monitoring and troubleshooting client devices
•Participate in Disaster recovery testing exercises
•Upholding procedures for logging, reporting, and statistically monitoring desktop operations
•Write technical support and client documentation in form of Knowledgebase articles
•Meet or exceed expected customer service levels
•Other duties as assigned by the Level 2 Support Manager.
Requirements:
•Provide swift and professional deskside IT support
•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
•Collaborate with other support groups across global locations to help troubleshoot client issues
•Utilize tools for building, monitoring and troubleshooting client devices
•Participate in Disaster recovery testing exercises
•Upholding procedures for logging, reporting, and statistically monitoring desktop operations
•Write technical support and client documentation in form of Knowledgebase articles
•Meet or exceed expected customer service levels
•Other duties as assigned by the Level 2 Support Manager
•Resolve Hardware / Software issues
•Experience with VPN, Soft Phones, Remote Desktop, VDI
•Asset Tracking / Inventory Management
•Only fully vaccinated candidates will be considered.
•This is a requirement to work in our clients facility.
Seniority level- Seniority level Entry level
- Employment type Contract
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Stefanini Group by 2x
Get notified about new Technical Support Specialist jobs in Hong Kong SAR .
Application, Infrastructure & Service Management, Off Application Support Analyst - TechnologyKwun Tong District, Hong Kong SAR 2 months ago
Wan Chai District, Hong Kong SAR 2 days ago
Sr. Support Analyst, FIX Connectivity, ITTai Po District, Hong Kong SAR 4 hours ago
Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago
Senior Windows Platform Operations Engineer (L2)Kwun Tong District, Hong Kong SAR 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Professional
Posted 10 days ago
Job Viewed
Job Description
6 days ago Be among the first 25 applicants
Direct message the job poster from Deltapath
Customer Support Engineer
We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.
Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, Taiwan, New Zealand and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.
As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.
Skills & Experience:
Degree/diploma in computing/telecommunication, or related engineering field.
Fluency in Cantonese, Mandarin, and English.
Knowledge in the following areas will be extremely useful.
Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
Networking Administration and troubleshooting.
SIP and CCNA skill set.
IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
Previous experience in customer focused position is a plus.
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Telecommunications
Referrals increase your chances of interviewing at Deltapath by 2x
Sign in to set job alerts for “Technical Support Specialist” roles. Application Support Analyst - Technology Application, Infrastructure & Service Management, OffKwun Tong District, Hong Kong SAR 2 months ago
Wan Chai District, Hong Kong SAR 2 weeks ago
Sr. Support Analyst, FIX Connectivity, ITHong Kong SAR $23,000.00-$26,000.00 1 week ago
Wan Chai District, Hong Kong SAR 22 hours ago
Senior Windows Platform Operations Engineer (L2)Kwun Tong District, Hong Kong SAR 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr