343 Support Staff jobs in Hong Kong

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  
  
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Sales Support role at cargo-partner .

Get AI-powered advice on this job and more exclusive features.

1. Follow up with customer inquiries and assist sales in preparing quotations;
2. Handle daily shipment bookings and shipment coordination;
3. Provide sales administration support;
4. Check all related costs from responsible parties, e.g., local or overseas offices/agents;
5. Work closely with operations & customer service teams;
6. Prepare necessary documents for customers to apply/renew credit limits;
7. Prepare customer-related reports;
8. Create jobs & issue invoices for triangle business;
9. Assist the Business Development Manager with mail correspondence;
10. Understand standard operation procedures;
11. Take on additional tasks as required to meet company needs.

• Higher diploma or above;
• Minimum 2-3 years relevant experience in sales/operations or indoor sales in sea and air freight forwarding;
• Familiar with worldwide markets;
• Good telephone manner;
• Proficient in English and Chinese (Putonghua), both written and spoken;
• Proficient in Microsoft Office applications;
• Immediate availability preferred.

Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service worldwide. Now part of Nippon Express Group, we are a top 5 global player, offering comprehensive air, sea, land transport, and warehousing services. We focus on information technology and supply chain optimization, empowering businesses to thrive. Join our dynamic team where innovation, creativity, and every voice are valued. Discover more about our Mission & Vision and explore endless opportunities with us. cargo-partner is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Truck Transportation

Referrals increase your chances of interviewing at cargo-partner by 2x.

Get notified about new Sales Support Specialist jobs in Hong Kong SAR .

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

• Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
• Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
• Interacts with, customers and suppliers as necessary to correct issues.
• Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
• Conducts trend analysis to identify and prevent potential issues.
• Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
• Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
• Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
• Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
• Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
• Pre-empt/predict and diagnose customer impacting issues.
• Investigate software and infrastructure issues for assigned projects.
• Proactively investigate the production servers and the databases.
• Able to work under minimal supervision by taking ownership of the assigned responsibilities.
• Prepare documentation for recording the root causes and resolution of incident tickets.
• Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
• Provide customer site visit reports, periodic reports, status updates or feedback as required.
• Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

• Requires at least of 3 years' experience as at level 1 & 2 support.
• Information Technology or related Degree.
• ITIL foundation certification, or equivalent, or knowledge about the same.
• Must be legally eligible to work within Hong Kong.
• Demonstrate a flexible approach to location and working hours.
• Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the IT Support role at Fullhouse World International Limited

2 days ago Be among the first 25 applicants

Join to apply for the IT Support role at Fullhouse World International Limited

Fullhouse World is a famous IP based family brand with a diverse portfolio of businesses aiming to deliver the best family experience and happiness to our customers across the regions in Hong Kong & China areas. Currently we operate a theme park attraction, themed hotel, chain of family restaurants, children amusement centers, and offer a wide range of characters-based consumer products for retail sale. Coming in this summer, we will open a talk of the town, never seen before amusement attraction in one of the prime shopping malls in Hongkong. This amusement attraction will cater mainly for families & children with its innovative interior design, and full-of-fun playing and gaming facilities plus a trendy, casual dining concept. Our attraction is meant to be a destination for a whole day of most exciting and unforgettable family entertainment experience, and creativity inspiring activities for kids.

Job Descriptions

• Handle the company’s hardware, software, and network issues and provide technical support to staff/Shop
• Installing, configuring, and troubleshooting including Wi-Fi, Ethernet network, video conferencing and Software solutions
• Basic knowledge in VPN, TCP/IP networking, Cabling
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide administrative support including paperwork, documentation, and filing
• Provide user support and On-site shop support when needed
• Tracked and managed IT assets and followed hardware and software's related warranty and maintenance
• Maintain an inventory of IT assets
• Perform any other duties as assigned
  
  

• Diploma holder or above in Computer Science, Information Technology, or related disciplines
• Minimum 2-3 years of proven experience in IT support or coordination roles
• Strong knowledge of IT systems, networks, hardware and web design
• Familiarity with software applications and troubleshooting techniques
• Good analytical, problem-solving, interpersonal and communication skills
• Good command of English, Cantonese and Mandarin (both oral and written)
• IT professional certificates are an advantage
• Immediate availability is preferred
  
  

• 5 Days Work
• Flexible Working Hour
• Discretionary Bonus
• Birthday Leave & Gift
• 14 days of Annual Leave
• Group Medical
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Information Technology
• Industries Restaurants

Referrals increase your chances of interviewing at Fullhouse World International Limited by 2x

Get notified about new Information Technology Support Specialist jobs in Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 8 hours ago

Central & Western District, Hong Kong SAR 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Sales Support role at cargo-partner .

Get AI-powered advice on this job and more exclusive features.

• Follow up with customer inquiries and assist sales in preparing quotations;
• Handle daily shipment bookings and shipment coordination;
• Provide sales administration support;
• Check all related costs from responsible parties, e.g., local or overseas offices/agents;
• Work closely with operations & customer service teams;
• Prepare necessary documents for customers to apply/renew credit limits;
• Prepare customer-related reports;
• Create jobs & issue invoices for triangle business;
• Assist the Business Development Manager with mail correspondence;
• Understand standard operation procedures;
• Take on additional tasks as required to meet company needs.

• Higher diploma or above;
• Minimum 2-3 years relevant experience in sales/operations or indoor sales in sea and air freight forwarding;
• Familiar with worldwide markets;
• Good telephone manner;
• Proficient in English and Chinese (Putonghua), both written and spoken;
• Proficient in Microsoft Office applications;
• Immediate availability preferred.

Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service worldwide. Now part of Nippon Express Group, we are a top 5 global player, offering comprehensive air, sea, land transport, and warehousing services. We focus on information technology and supply chain optimization, empowering businesses to thrive. Join our dynamic team where innovation, creativity, and every voice are valued. Discover more about our Mission & Vision and explore endless opportunities with us. cargo-partner is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Truck Transportation

Referrals increase your chances of interviewing at cargo-partner by 2x.

Get notified about new Sales Support Specialist jobs in Hong Kong SAR .