500 Support Team jobs in Hong Kong

Join us for the Customer Service Assistant (Security Operation Support) role at Jardine Engineering Corporation .

Role Summary

The ideal candidate will provide administrative support to our security operation team in the control room, ensuring our services are delivered smoothly, promptly, and with high quality.

Job Duties

• Respond to key clients' inquiries promptly and professionally.
• Collaborate with the security team on ad-hoc tasks and assign technicians to emergency calls.
• Handle general office duties such as data maintenance, photocopying, enquiry handling, and record keeping.
• Perform other duties as assigned.
• Work Pattern: 6-day week (Monday to Saturday), on a shift basis (8.5 hours per shift). Shifts: Day (0730-1600) and Evening (1500-2330). Shift allowance provided.
• Location: Kwun Tong Control Room.

Job Requirements

• HKCEE/DSE holder or above.
• At least 3 years of clerical support experience; experience in Customer Service or Call Centre is advantageous.
• Detail-oriented with good coordination and communication skills.
• Proficient in English and Chinese.
• Skilled in MS Office, including Word, Excel, and Chinese Word Processing.
• Immediate availability preferred.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other

This job posting is active. Apply now to increase your chances of securing this role.

6 days ago Be among the first 25 applicants

Direct message the job poster from Deltapath

Customer Support Engineer
We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.

Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, Taiwan, New Zealand and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.

As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.

Skills & Experience:

Degree/diploma in computing/telecommunication, or related engineering field.
Fluency in Cantonese, Mandarin, and English.
Knowledge in the following areas will be extremely useful.
Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
Networking Administration and troubleshooting.
SIP and CCNA skill set.
IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
Previous experience in customer focused position is a plus.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Telecommunications

Referrals increase your chances of interviewing at Deltapath by 2x

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Hong Kong SAR $23,000.00-$26,000.00 1 week ago

Wan Chai District, Hong Kong SAR 22 hours ago

Kwun Tong District, Hong Kong SAR 1 month ago

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1 day ago Be among the first 25 applicants

Established in 1999, Hi-Target is a leading high-precision surveying and mapping instrument brand. Hi-Target is dedicated to research and development, providing comprehensive commercial solutions across various industries including surveying and engineering, Mobile GIS, Hydrographic Survey Solutions, and more. With a global network consisting of approximately 2000 employees, 11 operation centers, and over 700 partners in more than 100 countries/regions, Hi-Target efficiently supports its valued customers.

Role Description

This is a full-time on-site role for a Technical Support Engineer, located in Guangzhou, China. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and delivering excellent customer support and service. Day-to-day tasks include diagnosing and resolving technical problems, responding to customer inquiries, and ensuring customer satisfaction through effective problem-solving and communication.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Service skills
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and in a team
• Bachelor's degree in Engineering, Computer Science, or related field
• Previous experience in technical support or related roles
• Experience in the surveying and mapping industry is a plus

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Hi-Target Global by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

New Territories, Hong Kong SAR 4 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 2 weeks ago

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Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  
  

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  
  

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Hong Kong SAR $23,000.00-$26,000.00 6 days ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Wan Chai District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago

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Join to apply for the Technical Support Engineer role at Options Technology

5 days ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Options Technology

Location: Hong Kong

Salary: Competitive

Join our team of expert engineers in the Options Support Team!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
  
  

• 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools – HP service centre / Remedy / Infra.
• Senior Management / VIP Support.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.
  
  

• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests, including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and escalate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).
  
  

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Options Technology by 2x

Wan Chai District, Hong Kong SAR 3 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 1 week ago

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Join to apply for the Technical Support Specialist role at HedgeSPA (Sophisticated Predictive Analytics for Hedge Funds and Leading Institutions) .

Get AI-powered advice on this job and more exclusive features.

• Install and configure operating systems, platform solutions, and databases internally for staging and at customer sites.
• Respond to customer inquiries and assist in troubleshooting and resolving technical issues.
• Actively update, maintain, and monitor all aspects of cloud or on-premise installations.
• Resolve technical issues related to interruptions.
• Maintain an incident log detailing all required system updates, as well as the date of completion.
• Organize and file documentation pertaining to warranties and instructional guides for all third-party licenses.
• Assist in creating user-friendly training and support materials related to troubleshooting and usage.

• Minimal experience level: Over 1 year.
• Career Level: Entry Level.
• Minimum English Level: Daily Conversation (English usage about 50%).
• Minimum Education Level: Associate Degree/Diploma.
• Required Skills:
• Diploma or higher in Computer, Engineering, or technical courses.
• Knowledge of financial products and risk analytics.
• Knowledge of Javascript, Java, C++, and/or MySQL.
• Web application knowledge is advantageous.

• American-style Employee Stock Option Scheme.
• Negotiable salary based on experience.
• Bonuses paid on top of salary.

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Information Technology.

1 week ago Be among the first 25 applicants

The ideal candidate will be responsible for troubleshooting and resolving our product to address our customers' technical issues.

Responsibilities

• Responsible for 1st Level technical support
• Provide troubleshooting and basic problem solving on system, software, hardware and network issues
• Investigate production issues and participate in system operation improvement
• Perform system maintenance and health checks

Requirements

• Higher Diploma in Computer Studies or above;
• 1+ years' working experience in IT technical support and troubleshooting;
• Hands-on experience with Linux system administration;
• Self-motivated and independent;
• Able to work shift duties;
• Immediate availability is highly preferred.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

Join to apply for the Technical Support Engineer role at Schneider Electric

1 week ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Schneider Electric

• Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
• Managing customer relationships to ensure early and open communication that meets customer expectations
• Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
• Hotline support for technical enquiries
• Using knowledge-bases to share information about known issues

Job responsibilities:

• Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
• Managing customer relationships to ensure early and open communication that meets customer expectations
• Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
• Hotline support for technical enquiries
• Handle goods returns process
• Using knowledge-bases to share information about known issues

Qualifications:

• College Diploma or above in Electrical Engineering / Mechanical Engineering / Automation or related disciplines.
• 2 - 3 years of working experience is preferred
• Good command in English, Cantonese & Mandarin.
• Good communication skills & good telephone manner
• Have product knowledge of ACB, MCCB, PLC or UPS
• Good PC skills including Word, Excel, PowerPoint

What we offer:

• Double pay
• Medical and dental benefits (including spouse and children)
• Annual leave and additional 1 day of birthday leave
• On-the-job Training
• Positive & supportive working environment

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

• Seniority level Entry level

• Employment type Temporary

• Job function Quality Assurance
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Schneider Electric by 2x

Get notified about new Technical Support Engineer jobs in Quarry Bay, Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$28,000.00 2 months ago

Wan Chai District, Hong Kong SAR 2 months ago

Tai Po District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

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