57 System Support jobs in Hong Kong

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• Responsible for L2 IT Application support across the region, including ERP, POS, e-commerce systems
• Provide day-to-day first line end-user support
• Understand company system and be able to differentiate requirements from issues
• Carry out assessments to determine the need for changes in hardware/software configurations
• Educate clients on procedures for resolving or preventing recurrence of a technical problem
• Act as liaison between the IT unit of an organization and it’s clients
• Explain and provide IT solutions to customers in non-technical and comprehensible terms
• Prepare and present reports to update management on IT support operations
• Repair or replace faulty installation of system software and related components
• Provide timely and accurate user feedback
• Manage end user request on the ticket management system

KPI

• Work Ethic: Gets things done: Works hard. Takes responsibility and accountability for their own actions: doesn't blameshift. When faced with difficulties, looks for solutions. Displays a sense of personal pride for their work.
• Customer Support: Follows through on commitments and taking extra steps to make the customers feel important.
• Work Quality & Efficiency: Respond to tickets according to SLA, be proactive in communication and problem resolving
• Team work: Effective team player

The Person

• Degree in Computer Science, Information Technology or equivalent
• Minimum 3 years of experience in application and helpdesk support
• Attention to detail and good problem-solving and interpersonal skills
• Good command of written and spoken English, Cantonese and Mandarin
• Require to standby 24 X 7 in rotation if required
• Able to work under pressure
• Working experience in Retail or ERP system is preferred

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Consulting
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Retail Technology Asia by 2x

Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR HK$30,000.00-HK$45,000.00 2 hours ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Central & Western District, Hong Kong SAR 4 weeks ago

Eastern District, Hong Kong SAR 2 weeks ago

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Join to apply for the Trading System Support Engineer role at Michael Page

1 day ago Be among the first 25 applicants

Join to apply for the Trading System Support Engineer role at Michael Page

About Our Client

IT Application Development Support offers business-aligned production services to support the Global Markets businesses. These services include maintaining and enhancing the availability, integrity, performance, and capacity of the Global Markets technology platforms, as well as establishing and developing governance for process and technology standards.

• Trading System Support Engineer
• 3rd level support
  
  
  

• Ensure high system availability through continuous monitoring of operations and performance
• Investigate daily production issues, identify root causes, and collaborate with relevant stakeholders to resolve them. Keep clients informed of progress in a timely manner
• Conduct functional and technical analysis of business requirements for new features and enhancements
• Perform system Quality Assurance Testing, assist with User Acceptance Testing, and execute production deployment
• Document system and process functionalities and technical details comprehensively
• Adhere to internal standards for incident, problem, and change management
  
  
  

• Hands on experience in Python and SQL
• Knowledge of Go, Java and Rust is desirable.
• Hands on experience in Linux / Unix.
• Familiarity with DevOps and monitoring systems such as Ansible, Jenkins, Grafana, Prometheus, and OpenSearch
• Strong problem-solving skills.
• Knowledge of FIX protocol, FIX connectivity,order routing
• Effective project management capabilities.
• Quick learner, able to rapidly adapt to new technologies and languages.
  
  
  

• Working experience in a fast-paced trading floor environment.
• Highly motivated self-starter with the ability to work independently.
• Good communication skills, both written and verbal.
• Deeply committed to client satisfaction and focused on meeting their needs.
• Collaborative team player who contributes positively to team dynamics.
  
  
  

• Engagement with cutting-edge technology and systems in the financial services industry.
• A structured work environment with collaborative team support
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Get notified about new System Support Engineer jobs in Hong Kong SAR .

New Territories, Hong Kong SAR 5 days ago

Kwun Tong District, Hong Kong SAR 5 days ago

Sha Tin District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Trading System Support Engineer role at Michael Page

1 day ago Be among the first 25 applicants

Join to apply for the Trading System Support Engineer role at Michael Page

About Our Client
IT Application Development Support offers business-aligned production services to support the Global Markets businesses. These services include maintaining and enhancing the availability, integrity, performance, and capacity of the Global Markets technology platforms, as well as establishing and developing governance for process and technology standards.

• Trading System Support Engineer
• 3rd level support
  

• Ensure high system availability through continuous monitoring of operations and performance
• Investigate daily production issues, identify root causes, and collaborate with relevant stakeholders to resolve them. Keep clients informed of progress in a timely manner
• Conduct functional and technical analysis of business requirements for new features and enhancements
• Perform system Quality Assurance Testing, assist with User Acceptance Testing, and execute production deployment
• Document system and process functionalities and technical details comprehensively
• Adhere to internal standards for incident, problem, and change management
  

• Hands on experience in Python and SQL
• Knowledge of Go, Java and Rust is desirable.
• Hands on experience in Linux / Unix.
• Familiarity with DevOps and monitoring systems such as Ansible, Jenkins, Grafana, Prometheus, and OpenSearch
• Strong problem-solving skills.
• Knowledge of FIX protocol, FIX connectivity,order routing
• Effective project management capabilities.
• Quick learner, able to rapidly adapt to new technologies and languages.
  

• Working experience in a fast-paced trading floor environment.
• Highly motivated self-starter with the ability to work independently.
• Good communication skills, both written and verbal.
• Deeply committed to client satisfaction and focused on meeting their needs.
• Collaborative team player who contributes positively to team dynamics.
  

• Engagement with cutting-edge technology and systems in the financial services industry.
• A structured work environment with collaborative team support
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Get notified about new System Support Engineer jobs in Hong Kong SAR .

New Territories, Hong Kong SAR 5 days ago

Kwun Tong District, Hong Kong SAR 5 days ago

Sha Tin District, Hong Kong SAR 1 week ago

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Join to apply for the System Support Engineer (Cloud/SCCM) role at Automated Systems (H.K.) Limited

22 hours ago Be among the first 25 applicants

Join to apply for the System Support Engineer (Cloud/SCCM) role at Automated Systems (H.K.) Limited

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Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.

The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.

With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.

For details, please visit to our company web site at Description

• Provide technical support for cloud and SCCM -based systems, applications, and infrastructure.Troubleshoot and resolve issues related to cloud services, networking, storage, and security.
• Monitor system performance, identify bottlenecks, and implement improvements.
• Assist in deployment, configuration, and maintenance of cloud environments.
• Collaborate with DevOps and development teams to ensure smooth operations.
• Document support processes, incidents, and resolutions for knowledge sharing.
• Assist users with access management, permissions, and cloud service-related queries
• Handle incidents, services and change requests
  
  

• Higher Diploma or above qualifications
• 2 year or above experience in infrastructure , experience with SCCM, Cloud AD / Networking , Microsoft 365 administration (Account modification/license assignment), VM ware, Linux
• knowledge and experience of MacOS support
• ITIL Foundation Certification holder is an advantage
• Candidate with SCCM experience would be advantaged
• Fluent Cantonese , English and Putonghua
• Immediate available is highly preferred
  
  

• Shek Mun/ Chek Lap Kok
  
  

• Mon-Fri
  
  

• Seniority level Entry level

• Employment type Other

• Job function Information Technology

Referrals increase your chances of interviewing at Automated Systems (H.K.) Limited by 2x

New Territories, Hong Kong SAR 5 days ago

Islands District, Hong Kong SAR 9 months ago

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Join to apply for the System Support Engineer (Cloud/SCCM) role at Automated Systems (H.K.) Limited

22 hours ago Be among the first 25 applicants

Join to apply for the System Support Engineer (Cloud/SCCM) role at Automated Systems (H.K.) Limited

Get AI-powered advice on this job and more exclusive features.

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.
We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.
Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.
The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.
With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.
For details, please visit to our company web site at Description

• Provide technical support for cloud and SCCM -based systems, applications, and infrastructure.Troubleshoot and resolve issues related to cloud services, networking, storage, and security.
• Monitor system performance, identify bottlenecks, and implement improvements.
• Assist in deployment, configuration, and maintenance of cloud environments.
• Collaborate with DevOps and development teams to ensure smooth operations.
• Document support processes, incidents, and resolutions for knowledge sharing.
• Assist users with access management, permissions, and cloud service-related queries
• Handle incidents, services and change requests
  

• Higher Diploma or above qualifications
• 2 year or above experience in infrastructure , experience with SCCM, Cloud AD / Networking , Microsoft 365 administration (Account modification/license assignment), VM ware, Linux
• knowledge and experience of MacOS support
• ITIL Foundation Certification holder is an advantage
• Candidate with SCCM experience would be advantaged
• Fluent Cantonese , English and Putonghua
• Immediate available is highly preferred
  

• Shek Mun/ Chek Lap Kok
  

• Mon-Fri
  

• Seniority level Entry level

• Employment type Other

• Job function Information Technology

Referrals increase your chances of interviewing at Automated Systems (H.K.) Limited by 2x

New Territories, Hong Kong SAR 5 days ago

Islands District, Hong Kong SAR 9 months ago

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Join us to apply for the Senior Human Resources Officer (HR Operation & System Support) role at Hong Kong Trade Development Council .

The Hong Kong Trade Development Council (HKTDC), the statutory organization promoting Hong Kong’s external trade, seeks a dynamic, high-caliber, and experienced professional to join our Human Resources Department.

Ref. No.: 3/03/SHRO/BO/HR/HKTDC

Major Responsibilities:

• Responsible for the daily administration of HR operations, ensuring records accuracy, policies clarity, process efficiency, and regulatory compliance.
• Act as the primary contact for staff inquiries; handle related inquiries according to policies and procedures.
• Participate actively in the digitalization of HR business processes to facilitate smooth operation of the HCM system, providing ongoing user support, troubleshooting issues, and guiding effective system use.
• Maintain organized and systematic HR business processes; assist in reviewing and identifying areas for improvement to enhance user experience and workflow efficiency.
• Support the HCM Administrator in overseeing system functions, acting as a coordinator among HR team members on system projects and operations.
• Prepare and analyze HR data, providing insights on market trends.
• Participate in other HR tasks or projects as needed.
• Provide administrative support to the Manager.

Requirements:

• University degree in Human Resources, Business Administration, or related fields.
• Minimum of 5 years of relevant HR experience.
• Experience in HRIS implementation; knowledge of latest HR technologies is a plus.
• Strong analytical, reasoning, and communication skills across different stakeholder levels.
• Service-oriented, detail-attentive, with a proactive attitude.
• Familiar with relevant labor laws.
• Proficient in spoken and written English and Chinese, including Putonghua.
• Ability to multitask and meet tight deadlines.
• Candidates with less experience may be considered for the Human Resources Officer position.

Remuneration and Benefits: Salary will be commensurate with qualifications and experience. A competitive package including annual leave, medical, and dental benefits will be offered.

Application Procedure: Please complete the application form on our website at . If you do not hear from us within EIGHT WEEKS after the closing date, your application may be unsuccessful. All personal data will be handled confidentially and destroyed six months after the recruitment process concludes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: International Trade and Development

Join us to apply for the Senior Human Resources Officer (HR Operation & System Support) role at Hong Kong Trade Development Council .

The Hong Kong Trade Development Council (HKTDC), the statutory organization promoting Hong Kong’s external trade, seeks a dynamic, high-caliber, and experienced professional to join our Human Resources Department.

Ref. No.: 3/03/SHRO/BO/HR/HKTDC

Major Responsibilities:

• Responsible for the daily administration of HR operations, ensuring records accuracy, policies clarity, process efficiency, and regulatory compliance.
• Act as the primary contact for staff inquiries; handle related inquiries according to policies and procedures.
• Participate actively in the digitalization of HR business processes to facilitate smooth operation of the HCM system, providing ongoing user support, troubleshooting issues, and guiding effective system use.
• Maintain organized and systematic HR business processes; assist in reviewing and identifying areas for improvement to enhance user experience and workflow efficiency.
• Support the HCM Administrator in overseeing system functions, acting as a coordinator among HR team members on system projects and operations.
• Prepare and analyze HR data, providing insights on market trends.
• Participate in other HR tasks or projects as needed.
• Provide administrative support to the Manager.

Requirements:

• University degree in Human Resources, Business Administration, or related fields.
• Minimum of 5 years of relevant HR experience.
• Experience in HRIS implementation; knowledge of latest HR technologies is a plus.
• Strong analytical, reasoning, and communication skills across different stakeholder levels.
• Service-oriented, detail-attentive, with a proactive attitude.
• Familiar with relevant labor laws.
• Proficient in spoken and written English and Chinese, including Putonghua.
• Ability to multitask and meet tight deadlines.
• Candidates with less experience may be considered for the Human Resources Officer position.

Remuneration and Benefits: Salary will be commensurate with qualifications and experience. A competitive package including annual leave, medical, and dental benefits will be offered.

Application Procedure: Please complete the application form on our website at If you do not hear from us within EIGHT WEEKS after the closing date, your application may be unsuccessful. All personal data will be handled confidentially and destroyed six months after the recruitment process concludes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: International Trade and Development

Join to apply for the System Administrator (Windows) role at Bank of China (Hong Kong) .

This is a full-time position based in New Territories, Hong Kong SAR.

• Perform Windows system administration including setup, backup, software installation, patch upgrades, system monitoring, and health checks.
• Handle system troubleshooting and performance tuning.
• Manage capacity monitoring for systems and applications.
• Provide advice and consultancy to project teams on system architecture design.
• Revise technical standard guidelines in accordance with internal IT audit regulations.
• Serve as a technical advisor for junior system administrators.

• Degree in information technology, computer science, or related discipline.
• At least 2 years of experience in Windows 10, Windows Server 2016/2019 administration.
• Solid knowledge of technical infrastructure and system architecture design.
• Hands-on experience with Microsoft Windows Active Directory, Microsoft Cluster, SCCM, and middleware like IIS.
• Proficiency in Windows PowerShell scripting.
• Experience with Red Hat KVM and MS Exchange is a plus.
• Self-motivated with the ability to work under pressure and meet deadlines.
• Willing to work out of office hours for urgent issues.
• Good interpersonal and communication skills in Chinese and English; Mandarin is a plus.
• Experience in cloud/big data architecture, system security, ISO 2000/ITIL is advantageous.
• Experience in IT inventory management and automation is beneficial.
• Strong skills in price negotiation, procurement, budgeting, and financial management are a plus.

Interested candidates are encouraged to apply online. For more details, visit our website .

Note: Data collected will be used solely for recruitment purposes. If you do not hear back within 8 weeks, your application will be considered unsuccessful, and your data will be destroyed within 12 months.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Banking, Capital Markets, and Financial Services

Join to apply for the System Administrator (Linux) role at Bank of China (Hong Kong) .

Responsibilities include:

1. Perform Linux system administration including system setup, backup, software installation, patch upgrade, system monitoring, and health checks.
2. Handle system troubleshooting and performance tuning.
3. Manage capacity monitoring for systems and applications.
4. Provide advice and consultancy to project teams on system architecture design.
5. Revise technical standard guidelines in compliance with internal IT audit regulations.
6. Serve as a technical advisor for junior system administrators.

Requirements:

• Degree in information technology, computer science, or related discipline.
• At least 2 years of experience in Redhat Linux 7/8 system administration.
• Strong knowledge of technical infrastructure environment and system architecture design.
• Hands-on experience with Redhat KVM, GFS, Cluster suite, and middleware products like Apache, Tomcat, WebSphere, MQSeries.
• Proficiency in shell scripting.
• Experience in distributed system design and administration is a plus.
• Experience in system performance monitoring and tuning.
• Experience with Lotus Notes is a plus.
• Self-motivated with ability to work under pressure and meet deadlines.
• Willingness to work outside regular hours for urgent issues.
• Good interpersonal and communication skills, proficiency in Chinese and English, knowledge of Mandarin is a plus.
• Experience with cloud/big data architecture, system security, ISO 20K/ITIL is advantageous.
• Experience in IT inventory management and automation is beneficial.
• Good negotiation, procurement, budgeting, and financial management skills are a plus.

We offer a competitive package and benefits including medical and life insurance, and allowances. Interested candidates should apply online via our website . Data will be used solely for recruitment; unsuccessful applicants' data will be destroyed within 12 months.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industry: Banking, Capital Markets, and Financial Services