226 Team Leader jobs in Hong Kong

Overview

We design places that meet the challenges and opportunities of our rapidly changing world. Our commitment to exploration, impact and community creates enduring, forward‑thinking outcomes, unlocking humanity's highest potential.

With a global design culture devoted to creativity, resilience, and purpose - we ensure every project contributes to our client’s vision, inspiring future generations.

As a Design Leader, you will be responsible for developing creative design solutions across a variety of projects and sectors. This role requires someone who has a true passion for design and is eager to stay abreast of developments of design techniques and trends, as well as being a mentor to other designers within our Hong Kong Studio. The ideal candidate will be experienced in building client relationships, leading and mentoring a team, and have a track record of high-quality conceptual design work. The role will require a hands-on and collaborative approach and the ability to develop and articulate creative design concepts within a team environment.

• Lead the creation of innovative, original design solutions across the Hong Kong Studio, elevating design quality and efficiency to achieve excellence on every project.
• Author and guide narrative-driven design concepts for key projects and major competitions, using sketches, design software, and high-quality presentation materials.
• Develop impactful design presentations and strategies that effectively communicate ideas and win work.
• Foster open communication and collaboration across design teams.
• Coordinate with Architectural and Interior Design leadership to build a cohesive and inspiring design culture across the region.
• Drive business development by leveraging your client network, strengthening existing relationships, and representing Woods Bagot publicly.
• Oversee design management processes, interpreting briefs, and working collaboratively with clients and stakeholders.
• Deliver and manage projects to quality, time, and financial targets.
• Build your personal design profile while reinforcing Woods Bagot’s core design values.
• Champion the integration of design technology, computational tools, and technical streams into project workflows.
• Embed sustainability and low-carbon strategies into all design outcomes.
• Grow the studio’s reputation and business through design excellence and thought leadership.
• Mentor and develop the architecture team, supporting growth through active recruitment, guidance, and performance management.
• Contribute to studio leadership, actively participating in strategy, planning, budgeting, and continuous improvement across the region.

You are an accomplished Design Leader with an exceptional portfolio of large-scale projects across Asia, China, and global markets. Entrepreneurial by nature, you pair outstanding design skills with a proven ability to apply innovative approaches, tools, and processes to deliver transformative outcomes.

You thrive in open, collaborative, and highly connected environments, where you can inspire teams and elevate design thinking. Confident in both strategy and delivery, you excel at shaping bold design concepts and leading teams to translate them into world-class projects that create lasting value for clients.

• Degree in Architecture from a recognized institution.
• 10–15 years’ relevant professional experience in the design field.
• Proven experience delivering high-quality, large-scale projects across Asia and global markets.
• Strong conceptual design ability, with excellent communication and presentation skills.
• Solid experience in project and design team management.
• Excellent spoken and written English and Mandarin.
• Proficiency in 2D and 3D design tools with strong graphic and presentation skills.
• Highly self-motivated, focused, and detail-oriented.
• Deep understanding of the principles of high-quality design.
• Ability to generate innovative, original design solutions.
• Skilled in interpreting and developing retail briefs, collaborating effectively with stakeholders and design teams.
• Competent in coordinating architectural design with engineering disciplines.
• Proven ability to lead design teams and deliver projects on time.
• Strong resource planning, scheduling, and project management capabilities.
• Clear and confident in team communication and briefing.

Applicants are required to submit an up-to-date resume & portfolio link in a combined PDF format via the LinkedIn Job Posting. Applications will be treated in the strictest confidence. We do not accept unsolicited resumes or names from agencies.

All personal data collected by the Company will be kept confidential and only used for recruitment purposes.

Mandatory requirement: It is an essential requirement that at the time of applying for this position, applicants must have the legal right to work in Hong Kong.

Inspiration. Innovation. Inclusiveness. We are Woods Bagot.

Woods Bagot is an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

At Woods Bagot, we are committed to creating an environment where difference is celebrated, valued, and respected, practices are equitable, and our people feel like they belong. We accept that none of us is smarter than all of us. We believe building a diverse workforce is the foundation of creativity and innovative design – it is only by working together that we can realize the potential of our people, clients, and communities around us. Through our inclusive leadership and our truly global studio network of strategists, experienced designers, and scientists, you will find your voice and have the support and flexibility required to bring your whole self to work and build an exceptional career.

Join to apply for the Team Leader role at Hermès

• Help to achieve annual and monthly targets, monitor and review regularly
• Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
• Analyze sales data and provide constructive suggestions for improvement
• Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness
• Stock and Process Control
• Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss
• Work with operation team on regular stock take and be able to explain discrepancies or irregularities
• Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan
• Ensure the visual merchandise corresponds to the product’s sales plan
• Suggest visual presentation for improving the sales through of slow-moving items
• Maintain shop display and environment in line with group guideline
• Store Operations
• Be present in sales floor as shift leader to oversee store operation, assist team whenever required
• Ensure store procedures are properly followed and smoothly operated
• Handle all customer complaints and difficult situations
• Conduct briefing session and act as Key Holders and a contact person in case of emergency
• Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency
• Team Management
• Motivate and coach team member to achieve sales and non-sales objectives
• Observe and review staff’s performance with managers on regular basis
• Build morale and foster team spirit, encourage open two-way communication
• Monitor and manage the team to ensure enough manpower on floor to serve customers
• Organize the team to brief other team members after their training session to make sure that all teams share the knowledge
• Identify training need; follow-through team’s learning and practices; ensure on-going applications at workplace
• Clientele Development and CRM
• Support and coordinate company events to develop a closer customer relationship
• Educate and convey brand messages to customers through different means
• Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database

• Tertiary education or above
• Minimum 6 years’ relevant management experience in luxury retail or similar capacity
• Knowledge of different aspects of shop operations
• Great presentation, communications, and interpersonal skills
• Strong analytical mindset and ability to provide effective solutions
• Good Leadership skills and encourage teamwork
• Curious individual with good problem-solving skills and eager to seek for challenges
• Proficient with computer skills and MS Office
• Good command of written and spoken English and Chinese (Mandarin and Cantonese)

Responsibilities:

• Budget and Sales
• Help to achieve annual and monthly targets, monitor and review regularly
• Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
• Analyze sales data and provide constructive suggestions for improvement
• Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness
• Stock and Process Control
• Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss
• Work with operation team on regular stock take and be able to explain discrepancies or irregularities
• Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan
• Merchandising
• Ensure the visual merchandise corresponds to the product's sales plan
• Suggest visual presentation for improving the sales through of slow-moving items
• Maintain shop display and environment in line with group guideline
• Store Operations
• Be present in sales floor as shift leader to oversee store operation, assist team whenever required
• Ensure store procedures are properly followed and smoothly operated
• Handle all customer complaints and difficult situations
• Conduct briefing session and act as Key Holders and a contact person in case of emergency
• Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency
• Team Management
• Motivate and coach team member to achieve sales and non-sales objectives
• Observe and review staff's performance with managers on regular basis
• Build morale and foster team spirit, encourage open two-way communication
• Monitor and manage the team to ensure enough manpower on floor to serve customers
• Organize the team to brief other team members after their training session to make sure that all teams share the knowledge
• Identify training need; follow-through team's learning and practices; ensure on-going applications at workplace
• Clientele Development and CRM
• Support and coordinate company events to develop a closer customer relationship
• Educate and convey brand messages to customers through different means
• Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database

Requirements:

• Tertiary education or above
• Minimum 6 years' relevant management experience in luxury retail or similar capacity
• Knowledge of different aspects of shop operations
• Great presentation, communications, and interpersonal skills
• Strong analytical mindset and ability to provide effective solutions
• Good Leadership skills and encourage teamwork
• Curious individual with good problem-solving skills and eager to seek for challenges
• Proficient with computer skills and MS Office
• Good command of written and spoken English and Chinese (Mandarin and Cantonese)

關於我們

lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。

工作摘要

關鍵領導人一職是門市領導團隊的重要成員,與日常樓面銷售團隊成員和客戶(即顧客)體驗息息相關。關鍵領導人負責以身作則並支援教育專員,在門市推動出色的顧客體驗,並且監督樓面所有營運業務。關鍵領導人運用關鍵績效指標和度量來安排職責優先順序,並且進行日常業務調整和因應挑戰。

工作的核心職責

領導力和人員管理

• 提供直接的意見回饋、指導、輔導和職業發展指引,並且妥善處理績效問題,以此方式支援團隊成員持續學習和發展。
• 表彰團隊成員表現、提供技能差距評估和整體績效說明文件,以激勵並加強職涯發展和個人成長。
• 透過適切的溝通管道,發展、維護並傳播產品和一般公司知識。

客戶(即顧客)體驗和社群

• 支援團隊成員(例如以身作則或提供指導),確保提供卓越顧客體驗,展現對顧客時間的重視,包括評估顧客需求、提供技術產品教育以及支援門市交易和全通路計畫。
• 與顧客互動並評估顧客的獨特需求,提供客製化、有成效的購買與退貨解決方案和支援。
• 清楚表達產品的價值與優點,向顧客分享技術產品知識。
• 妥善處理顧客意見回饋並解決顧客疑慮或呈報的客訴,採取行動讓顧客「稱心如意」。
• 動態巡視整個樓面範圍,以評估並滿足業務、團隊和顧客的需求。
• 告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫(例如:本地跑步俱樂部、國際瑜伽日)。

與他人合作

• 秉持真摯友善的態度並頌揚多樣性,營造一個彼此尊重且具包容性的團隊環境,確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。
• 與所有團隊成員建立充滿支持且有益成效的關係。
• 與團隊成員合作,確保提供理想的顧客體驗,並支援門市營運。

經營

• 為團隊成員提供樓面銷售引導,包括規劃銷售區域範圍並做出決策,以維持樓面經營效率和成效。檢視業務資料和指標,評估目標實現進度並確定是否須進行調整。
• 根據開店與關店檢查清單來準備門市的開店和關店作業。
• 依循公司標準管理產品展示任務(例如,將商品放回原位、補貨,或將售完的商品從庫存補回樓面、減少庫存或改變商品陳列位置)。
• 在值班期間視需要指派教育專員進行營運任務,維護門市環境格調。
• 確保團隊使用門市內的技術來支援門市營運,並提供正面的顧客體驗。
• 瞭解並遵守人員安全政策和程序,以維護安全的工作環境。
• 根據適用的政策、程序和法律或法規來執行工作。

預算編製責任

不適用

人員管理

經門市經理委派,擔任團隊領導角色,間接負責在樓面上部分的門市員工

我們尋找的特質

• 包容與多元:建立/支持一個重視/讚揚差異性的包容環境
• 誠信/誠實:秉持誠實、公平與道德的態度行事
• 顧客體驗:熱愛工作且樂於建立連結、理解並協助顧客
• 共同合作與團隊合作: 有效地與他人合作並提供支援來達成目標;尋求合作關係並接納不同觀點
• 領導力:有能力並想要領導、影響和激勵他人;在工作中激勵人員、賦予權力、協助發展和提供指導
• 坦誠交流:願意公開且有建設性地分享考量(即直言不諱)
• 決策:善用邏輯和推理來評估備選方案,並做出有效且及時的決策

工作要求

資格

• 在受指派門市的司法管轄區內具備合法工作的資格。

可工作時間

• 願意彈性安排上班時間

其他意願要求

• 願意與團隊合作,也願意獨立完成工作
• 願意在值班期間的大多數時間於門市樓面走動,協助顧客並完成工作

經驗

• 工作經驗

工作才能(有的話很好,但非必備條件

• 教育:高中或中學文憑的同等或更高學歷。
• 工作經歷:1 年零售/銷售經驗

由經理聯絡成功進入面試的應徵者。請注意,如果任何應徵者或員工認為需要合理的無障礙支援來履行其工作的基本職責,歡迎在安排面試時與經理討論此需求。

薪資以外事宜(福利與津貼)

在 lululemon,我們注重並投資在身、心、靈的全人發展上。我們的總獎勵計畫旨在協助您實現目標,讓您專注在喜愛的事物上。除了理想的基本薪資和團隊制的獎金計畫外,我們還提供有薪假、慷慨的員工折扣、健身/瑜珈課、親子充值計畫以及個人和專業發展計畫。

請注意:這些福利和津貼的資格可能會根據您的據點和職務類型而有所不同,並可能有一定的資格要求。本公司保留在不事先通知的情況下,隨時更改全部或部分福利的權利。

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Core Responsibilities of the Job

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
• Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
• Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
• Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in-store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

People Management

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

• Willing to work a flexible schedule.

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

• Work experience

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary School diploma, equivalent or above
• Experience: 1 year of retail/sales

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Requirements
Description & Requirements
關於我們
lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。

工作摘要
關鍵領導人一職是門市領導團隊的重要成員,與日常樓面銷售團隊成員和客戶(即顧客)體驗息息相關。關鍵領導人負責以身作則並支援教育專員,在門市推動出色的顧客體驗,並且監督樓面所有營運業務。關鍵領導人運用關鍵績效指標和度量來安排職責優先順序,並且進行日常業務調整和因應挑戰。

工作的核心職責
領導力和人員管理

• 提供直接的意見回饋、指導、輔導和職業發展指引,並且妥善處理績效問題,以此方式支援團隊成員持續學習和發展。
• 表彰團隊成員表現、提供技能差距評估和整體績效說明文件,以激勵並加強職涯發展和個人成長。
• 透過適切的溝通管道,發展、維護並傳播產品和一般公司知識。

客戶(即顧客)體驗和社群

• 支援團隊成員(例如以身作則或提供指導),確保提供卓越顧客體驗,展現對顧客時間的重視,包括評估顧客需求、提供技術產品教育以及支援門市交易和全通路計畫。
• 與顧客互動並評估顧客的獨特需求,提供客製化、有成效的購買與退貨解決方案和支援。
• 清楚表達產品的價值與優點,向顧客分享技術產品知識。
• 妥善處理顧客意見回饋並解決顧客疑慮或呈報的客訴,採取行動讓顧客「稱心如意」。
• 動態巡視整個樓面範圍,以評估並滿足業務、團隊和顧客的需求。
• 告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫(例如:本地跑步俱樂部、國際瑜伽日)。

與他人合作

• 秉持真摯友善的態度並頌揚多樣性,營造一個彼此尊重且具包容性的團隊環境,確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。
• 與所有團隊成員建立充滿支持且有益成效的關係。
• 與團隊成員合作,確保提供理想的顧客體驗,並支援門市營運。

經營

• 為團隊成員提供樓面銷售引導,包括規劃銷售區域範圍並做出決策,以維持樓面經營效率和成效。檢視業務資料和指標,評估目標實現進度並確定是否須進行調整。
• 根據開店與關店檢查清單來準備門市的開店和關店作業。
• 依循公司標準管理產品展示任務(例如,將商品放回原位、補貨,或將售完的商品從庫存補回樓面、減少庫存或改變商品陳列位置)。
• 在值班期間視需要指派教育專員進行營運任務,維護門市環境格調。
• 確保團隊使用門市內的技術來支援門市營運,並提供正面的顧客體驗。
• 瞭解並遵守人員安全政策和程序,以維護安全的工作環境。
• 根據適用的政策、程序和法律或法規來執行工作。

預算編製責任
不適用

人員管理
經門市經理委派,擔任團隊領導角色,間接負責在樓面上部分的門市員工

我們尋找的特質

• 包容與多元:建立/支持一個重視/讚揚差異性的包容環境
• 誠信/誠實:秉持誠實、公平與道德的態度行事
• 顧客體驗:熱愛工作且樂於建立連結、理解並協助顧客
• 共同合作與團隊合作: 有效地與他人合作並提供支援來達成目標;尋求合作關係並接納不同觀點
• 領導力:有能力並想要領導、影響和激勵他人;在工作中激勵人員、賦予權力、協助發展和提供指導
• 坦誠交流:願意公開且有建設性地分享考量(即直言不諱)
• 決策:善用邏輯和推理來評估備選方案,並做出有效且及時的決策

工作要求
資格

• 在受指派門市的司法管轄區內具備合法工作的資格。

可工作時間

• 願意彈性安排上班時間

其他意願要求

• 願意與團隊合作,也願意獨立完成工作
• 願意在值班期間的大多數時間於門市樓面走動,協助顧客並完成工作

經驗

• 工作經驗

工作才能(有的話很好,但非必備條件

• 教育:高中或中學文憑的同等或更高學歷。
• 工作經歷:1 年零售/銷售經驗

由經理聯絡成功進入面試的應徵者。請注意,如果任何應徵者或員工認為需要合理的無障礙支援來履行其工作的基本職責,歡迎在安排面試時與經理討論此需求。

薪資以外事宜(福利與津貼)
在 lululemon,我們注重並投資在身、心、靈的全人發展上。我們的總獎勵計畫旨在協助您實現目標,讓您專注在喜愛的事物上。除了理想的基本薪資和團隊制的獎金計畫外,我們還提供有薪假、慷慨的員工折扣、健身/瑜珈課、親子充值計畫以及個人和專業發展計畫。

請注意:這些福利和津貼的資格可能會根據您的據點和職務類型而有所不同,並可能有一定的資格要求。本公司保留在不事先通知的情況下,隨時更改全部或部分福利的權利。

Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary
The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Core Responsibilities Of The Job
Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
• Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
• Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
• Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in-store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

People Management

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements
Eligibility

• Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

• Willing to work a flexible schedule.

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

• Work experience

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary School diploma, equivalent or above
• Experience: 1 year of retail/sales

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

To lead and supervise a team of Customer Service team to deliver quality services to guests.

Responsibilities:

• Provide daily direction and communication to ensure a team of staff so that Customer Service Calls/Emails/Chats are answered in a timely, efficient and knowledgeable manner.
• Provide communication and follow up to ensure a team of staff are fully informed of all new information related to products, procedures, guest needs and company related issues, changes or actions.
• Responsible for driving goals for individuals and contact center results, identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
• Provide continual evaluation of processes, procedures and responsible for suggesting methods to improve area operations, efficiency and service to both internal and external guest/client.
• Provide performance feedback and coaching on a regular basis to each team member.
• Prepare daily/weekly/monthly operation reports
• Prepare roster schedule to meet operations needs

Requirements:

• Form 5 graduate or above with a minimum of 3 years' relevant working experience in contact center
• Strong leadership skills with ability to drive performance management.
• Ability to maintain the highest level of confidentiality, follow directions and apply proper policies, procedures and guidelines
• Good command of spoken English, Cantonese and Mandarin, and written English and Traditional Chinese
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
• Ability to prioritize and manage multiple responsibilities and projects in a fast paced environment
• Knowledge of MS word , Excel and PowerPoint will be an advantage

Work Location:Tsuen Wan

Work Schedules:

• Mon-Fri   09:00 - 19: hours / shift)
• Sat :00 - 13:00 (長短週)

全職同事可享以下福利待遇 :

• 14天有薪年假
• 生日假
• 員工介紹獎金
• 完善在職培訓
• 免費醫療福利包括門診及住院保障
• 電訊及其他産品員工折扣優惠

如有興趣,請即WhatsApp 或點擊Quick Apply 或填寫以下網上申請表  與我們聯絡

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. 

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website:

Interested candidates can complete the online form

Harbridge Partners Limited is hiring a Full time Programme Leader role in Central, Hong Kong Island. Apply now to be part of our team.

Job summary:

• Flexible hours available

Job Title: Program Manager / Officer Location: Lai Chi Kok, Hong Kong (Primary Office) Job Summary Our client is a leading and technologically advanced electronics manufacturing partner for major global brands, headquartered in Hong Kong. Position Responsibilities: End-to-End Program Management

• Serve as the primary lead for OEM/ODM programs, managing all phases

from concept and New Product Introduction (NPI) through to mass production and delivery.

• Develop, organize, and manage detailed program schedules and budgets,

ensuring all milestones are met within scope, time, and cost constraints.

• Communicate customer requirements, specifications, and project

constraints effectively to internal cross-functional teams (Engineering, Supply Chain, Quality, Manufacturing). Commercial & Account Management

• Act as the key commercial liaison between the customer, internal

teams, and suppliers, addressing and resolving all business and project-related issues.

• Be responsible for maintaining and enhancing excellent customer

relations, ensuring high levels of satisfaction and fostering long-term partnerships.

• Manage project commercial aspects, including cost analysis, purchase

orders, and change orders. Cross-Functional Leadership & Execution

• Lead and coordinate cross-functional teams across multiple geographies

to ensure seamless execution of program objectives.

• Proactively identify and mitigate project risks, implementing

effective solutions to keep programs on track.

• Conduct regular visits to production sites in China and Indonesia to

oversee project progress, address on-ground issues, and strengthen supplier relationships. Position Requirements: Education & Credentials

• Bachelor's degree in Electronics Engineering, or a related field, is

required. Professional Experience

• Minimum 2 years of experience in project/program management within an

OEM/ODM manufacturing environment is essential.

• Proven track record of launching and managing major customer programs

through the entire product development lifecycle.

• Direct experience working with cross-functional teams across multiple

sites and international geographies.

• Candidates with over 10 years of relevant experience will be

considered for a senior managerial level. Functional Competencies

• Strong business acumen with the ability to understand commercial terms

and manage project profitability.

• Excellent scheduling and budgeting skills, with proficiency in

relevant project management tools and methodologies.

• Superior problem-solving and negotiation skills, with a focus on

achieving practical, business-oriented solutions. Personal Attributes

• Proactive and able to work independently with minimal supervision.
• Results-driven with a strong sense of ownership and accountability.
• Resilient and adaptable, capable of thriving in a fast-paced, dynamic

environment. Language & Mobility

• Fluent in English and Chinese (both written and verbal) is mandatory.
• Willingness to travel frequently (approximately 20%-30%) to

manufacturing sites in China and Indonesia. Key Success Factors

• Project Delivery: Consistently achieving on-time and on-budget

completion of customer programs.

• Customer Satisfaction: Building and maintaining strong, trusting

relationships with key client accounts.

• Cross-Functional Collaboration: Effectively orchestrating internal

resources across different functions and regions to meet program goals.

• Proactive Risk Management: Identifying potential disruptions early and

implementing effective mitigation strategies. Advantages of the Opportunity

• Strategic Impact: Play a central role in delivering products for major

global brands and directly contribute to the company's success.

• Career Development: Clear career progression path from Officer to

Manager, with opportunities to take on larger, more complex programs.

• Exposure: Gain invaluable experience in international manufacturing,

supply chain management, and working with diverse teams.

• Stability & Culture: Join a financially robust organization with a

practical, supportive, and professional culture. Please send an updated resume in English to our Managing Partner at ecHarbridgepartners(dot)com Interested in this and other roles? Please send an updated resume in English to CV(@)harbridgepartners(dot)com Or contact – and ask for Edward Chen, Richard Liu, Cora Pang Harbridge Partners Limited Employment Agency License: 79129

Emplacement: Hong Kong SAR

État/Province/Ville: Hong Kong Island

Ville: Hong Kong

Unité commerciale: Store

Type d'heure: Full-time

關於我們

lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。

工作摘要

關鍵領導人一職是門市領導團隊的重要成員,與日常樓面銷售團隊成員和客戶(即顧客)體驗息息相關。關鍵領導人負責以身作則並支援教育專員,在門市推動出色的顧客體驗,並且監督樓面所有營運業務。關鍵領導人運用關鍵績效指標和度量來安排職責優先順序,並且進行日常業務調整和因應挑戰。

工作的核心職責

領導力和人員管理

• 提供直接的意見回饋、指導、輔導和職業發展指引,並且妥善處理績效問題,以此方式支援團隊成員持續學習和發展。

• 表彰團隊成員表現、提供技能差距評估和整體績效說明文件,以激勵並加強職涯發展和個人成長。

• 透過適切的溝通管道,發展、維護並傳播產品和一般公司知識。

客戶(即顧客)體驗和社群

• 支援團隊成員(例如以身作則或提供指導),確保提供卓越顧客體驗,展現對顧客時間的重視,包括評估顧客需求、提供技術產品教育以及支援門市交易和全通路計畫。

• 與顧客互動並評估顧客的獨特需求,提供客製化、有成效的購買與退貨解決方案和支援。

• 清楚表達產品的價值與優點,向顧客分享技術產品知識。

• 妥善處理顧客意見回饋並解決顧客疑慮或呈報的客訴,採取行動讓顧客「稱心如意」。

• 動態巡視整個樓面範圍,以評估並滿足業務、團隊和顧客的需求。

• 告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫(例如:本地跑步俱樂部、國際瑜伽日)。

與他人合作

• 秉持真摯友善的態度並頌揚多樣性,營造一個彼此尊重且具包容性的團隊環境,確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。

• 與所有團隊成員建立充滿支持且有益成效的關係。

• 與團隊成員合作,確保提供理想的顧客體驗,並支援門市營運。

經營

• 為團隊成員提供樓面銷售引導,包括規劃銷售區域範圍並做出決策,以維持樓面經營效率和成效。檢視業務資料和指標,評估目標實現進度並確定是否須進行調整。

• 根據開店與關店檢查清單來準備門市的開店和關店作業。

• 依循公司標準管理產品展示任務(例如,將商品放回原位、補貨,或將售完的商品從庫存補回樓面、減少庫存或改變商品陳列位置)。

• 在值班期間視需要指派教育專員進行營運任務,維護門市環境格調。

• 確保團隊使用門市內的技術來支援門市營運,並提供正面的顧客體驗。

• 瞭解並遵守人員安全政策和程序,以維護安全的工作環境。

• 根據適用的政策、程序和法律或法規來執行工作。

預算編製責任

不適用

人員管理

經門市經理委派,擔任團隊領導角色,間接負責在樓面上部分的門市員工

我們尋找的特質

• 包容與多元:建立/支持一個重視/讚揚差異性的包容環境
• 誠信/誠實:秉持誠實、公平與道德的態度行事
• 顧客體驗:熱愛工作且樂於建立連結、理解並協助顧客
• 共同合作與團隊合作: 有效地與他人合作並提供支援來達成目標;尋求合作關係並接納不同觀點
• 領導力:有能力並想要領導、影響和激勵他人;在工作中激勵人員、賦予權力、協助發展和提供指導
• 坦誠交流:願意公開且有建設性地分享考量(即直言不諱)
• 決策:善用邏輯和推理來評估備選方案,並做出有效且及時的決策

工作要求

資格

• 在受指派門市的司法管轄區內具備合法工作的資格。

可工作時間

• 願意彈性安排上班時間

其他意願要求

• 願意與團隊合作,也願意獨立完成工作
• 願意在值班期間的大多數時間於門市樓面走動,協助顧客並完成工作

經驗

• 工作經驗

工作才能(有的話很好,但非必備條件

• 教育:高中或中學文憑的同等或更高學歷。
• 工作經歷:1 年零售/銷售經驗

由經理聯絡成功進入面試的應徵者。請注意,如果任何應徵者或員工認為需要合理的無障礙支援來履行其工作的基本職責,歡迎在安排面試時與經理討論此需求。

薪資以外事宜(福利與津貼)

在 lululemon,我們注重並投資在身、心、靈的全人發展上。我們的總獎勵計畫旨在協助您實現目標,讓您專注在喜愛的事物上。除了理想的基本薪資和團隊制的獎金計畫外,我們還提供有薪假、慷慨的員工折扣、健身/瑜珈課、親子充值計畫以及個人和專業發展計畫。

請注意:這些福利和津貼的資格可能會根據您的據點和職務類型而有所不同,並可能有一定的資格要求。本公司保留在不事先通知的情況下,隨時更改全部或部分福利的權利。

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Core Responsibilities of the Job

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.

• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.

• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.

• Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.

• Provide technical product education by articulating the value and benefit of the product.

• Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.

• Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.

• Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

• Establish supportive and productive relationships with all team members.

• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.

• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.

• Open and close the store in accordance with the opening and closing checklists.

• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.

• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

• Ensure team uses in-store technology to support store operations and provide positive guest experiences.

• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

• Perform work in accordance with applicable policies, procedures, and laws or regulations.

People Management

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

• Willing to work a flexible schedule.

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

• Work experience

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary School diploma, equivalent or above
• Experience: 1 year of retail/sales

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

關於我們

lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。

工作摘要

關鍵領導人一職是門市領導團隊的重要成員,與日常樓面銷售團隊成員和客戶(即顧客)體驗息息相關。關鍵領導人負責以身作則並支援教育專員,在門市推動出色的顧客體驗,並且監督樓面所有營運業務。關鍵領導人運用關鍵績效指標和度量來安排職責優先順序,並且進行日常業務調整和因應挑戰。

工作的核心職責

領導力和人員管理

• 提供直接的意見回饋、指導、輔導和職業發展指引,並且妥善處理績效問題,以此方式支援團隊成員持續學習和發展。
• 表彰團隊成員表現、提供技能差距評估和整體績效說明文件,以激勵並加強職涯發展和個人成長。
• 透過適切的溝通管道,發展、維護並傳播產品和一般公司知識。

客戶(即顧客)體驗和社群

• 支援團隊成員(例如以身作則或提供指導),確保提供卓越顧客體驗,展現對顧客時間的重視,包括評估顧客需求、提供技術產品教育以及支援門市交易和全通路計畫。
• 與顧客互動並評估顧客的獨特需求,提供客製化、有成效的購買與退貨解決方案和支援。
• 清楚表達產品的價值與優點,向顧客分享技術產品知識。
• 妥善處理顧客意見回饋並解決顧客疑慮或呈報的客訴,採取行動讓顧客「稱心如意」。
• 動態巡視整個樓面範圍,以評估並滿足業務、團隊和顧客的需求。
• 告知顧客當地社群計畫。規劃並執行本地、區域性和地區性的社群專案和計畫(例如:本地跑步俱樂部、國際瑜伽日)。

與他人合作

• 秉持真摯友善的態度並頌揚多樣性,營造一個彼此尊重且具包容性的團隊環境,確保為所有團隊成員和顧客打造備受關心且引人入勝的體驗。
• 與所有團隊成員建立充滿支持且有益成效的關係。
• 與團隊成員合作,確保提供理想的顧客體驗,並支援門市營運。

經營

• 為團隊成員提供樓面銷售引導,包括規劃銷售區域範圍並做出決策,以維持樓面經營效率和成效。檢視業務資料和指標,評估目標實現進度並確定是否須進行調整。
• 根據開店與關店檢查清單來準備門市的開店和關店作業。
• 依循公司標準管理產品展示任務(例如,將商品放回原位、補貨,或將售完的商品從庫存補回樓面、減少庫存或改變商品陳列位置)。
• 在值班期間視需要指派教育專員進行營運任務,維護門市環境格調。
• 確保團隊使用門市內的技術來支援門市營運,並提供正面的顧客體驗。
• 瞭解並遵守人員安全政策和程序,以維護安全的工作環境。
• 根據適用的政策、程序和法律或法規來執行工作。

預算編製責任

不適用

人員管理

經門市經理委派,擔任團隊領導角色,間接負責在樓面上部分的門市員工

我們尋找的特質

• 包容與多元:建立/支持一個重視/讚揚差異性的包容環境
• 誠信/誠實:秉持誠實、公平與道德的態度行事
• 顧客體驗:熱愛工作且樂於建立連結、理解並協助顧客
• 共同合作與團隊合作: 有效地與他人合作並提供支援來達成目標;尋求合作關係並接納不同觀點
• 領導力:有能力並想要領導、影響和激勵他人;在工作中激勵人員、賦予權力、協助發展和提供指導
• 坦誠交流:願意公開且有建設性地分享考量(即直言不諱)
• 決策:善用邏輯和推理來評估備選方案,並做出有效且及時的決策

工作要求

資格

• 在受指派門市的司法管轄區內具備合法工作的資格。

可工作時間

• 願意彈性安排上班時間

其他意願要求

• 願意與團隊合作,也願意獨立完成工作
• 願意在值班期間的大多數時間於門市樓面走動,協助顧客並完成工作

經驗

• 工作經驗

工作才能(有的話很好,但非必備條件

• 教育:高中或中學文憑的同等或更高學歷。
• 工作經歷:1 年零售/銷售經驗

由經理聯絡成功進入面試的應徵者。請注意,如果任何應徵者或員工認為需要合理的無障礙支援來履行其工作的基本職責,歡迎在安排面試時與經理討論此需求。

薪資以外事宜(福利與津貼)

在 lululemon,我們注重並投資在身、心、靈的全人發展上。我們的總獎勵計畫旨在協助您實現目標,讓您專注在喜愛的事物上。除了理想的基本薪資和團隊制的獎金計畫外,我們還提供有薪假、慷慨的員工折扣、健身/瑜珈課、親子充值計畫以及個人和專業發展計畫。

請注意:這些福利和津貼的資格可能會根據您的據點和職務類型而有所不同,並可能有一定的資格要求。本公司保留在不事先通知的情況下,隨時更改全部或部分福利的權利。

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Core Responsibilities of the Job

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

• Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
• Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
• Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
• Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).

Working with Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in-store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

People Management

• Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements

Eligibility

• Legally eligible to work in the jurisdiction of the store which you are assigned to.

Availability

• Willing to work a flexible schedule.

Other Willingness Requirements

• Willing to work as part of a team and also complete work independently
• Willing to move through a store for most of a shift to help guests and accomplish work

Experience

• Work experience

Job Assets (i.e., nice to have; not required)

• Education: High School or Secondary School diploma, equivalent or above
• Experience: 1 year of retail/sales

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.