299 Team Support jobs in Hong Kong

Associate – Rates Middle Office Support

Crédit Agricole CIB

Posted today

Job Viewed

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Job Description

Join to apply for the Associate – Rates Middle Office Support role at Crédit Agricole CIB

1 day ago Be among the first 25 applicants

Join to apply for the Associate – Rates Middle Office Support role at Crédit Agricole CIB

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Within, Operations, Premises & Country COOs (OPC) based in Hong Kong, Capital Market Operations (CMO) teams are responsible to process the transaction activities for Credit, Rates, FX/MM, Securities and Equities for multiple geographies (APAC and EMEA). There are 2 teams under CMO HK in charge of:

Capital Market Middle Office (CMM):

  • Transaction validation & controls
  • Trade Capture, Amendments and Events management
  • Deal allocations
  • FOBO/FOFO Reconciliation and resolution of breaks
  • Liaising with Trading and Sales teams and BO query management
  • Collateral Management - Liaising with external clients for Margin calls and MTM reports and solve any query
  • Coordination of the New Activity and Product (NAP) files for CMO launched by the Business Lines

Capital Market Back Office (CMB):

  • Ensuring in liaison with Business Lines and Middle Office teams a smooth transaction integration within the Back Office systems
  • Liaising with external clients for Confirmation and Settlements and solve any query
  • Ensuring cut offs are met for payments
  • Meeting our regulatory requirement sin terms of timely confirmation
  • Client static data and Settlement Instruction creation
  • Funding projection in liaison with multiple Treasury desks
  • Regulatory reporting for several regulators
  • Coordination of the New Activity and Product (NAP) files for CMO launched by the Business Lines
  • KPI’s production and operational risk mitigation implementation

Capital Market Middle Office team in HK is around 40 staffs and 6 sub-teams:

  • MO Sales and Client Services: In charge of deals originated by Sales including Trade validation, allocations, MTM reporting and collateral management
  • MO IRD/ EIS: In charge of Interest Rate and Equity Derivatives.
  • MO FX/MM/ Credit: In charge of Foreign Exchange, Money Market and Credits
  • MO Post Trade: In charge of the processing activities from FO systems to BO systems
  • MO Reconciliation: In charge of the various reconciliation (FO-BO; FO-FO,…)
  • MDA: In charge of Market Data activities

This role is within the Capital Markets Rates Middle Office Support teams covering Linear and Structured Rates derivatives.

Key Responsibilities

  • Provide support to Front Office business lines under Global Markets Division during Asian trading hours
  • Ensure transactional integrity across trading applications, including 1st level trade checking
  • Perform trade modification, cancellation, and/ or trade event processing (ie: early termination, partial termination, unwind) upon trading approval and report profit and loss impact, if any
  • Monitoring, calculation and validation of events affecting the life of a structured product (coupons, Securities transactions, early partial closing, early exercise, maturity, nominal changes, etc.)
  • Monitoring, calculation and validation of events affecting the life of a structured product (coupons, early partial closing, early exercise, maturity, nominal changes, etc.)
  • Provide an efficient post-trade support by ensuring trade information flows efficiently through deal processing from front office to back office system and front-office to front office system
  • Investigate and follow-up of breaks sent by back office, front office and other internal departments
  • Support local business development and volume increase
  • Ad hoc participation and support for projects for continuous improvement and optimization of management processes (specifications, user tests, process drafting) in conjunction with project teams, IT teams and management

Candidate Criteria

  • University Degree holder from discipline in Finance, Mathematics or Engineering
  • Minimum 5-8 years’ experience in Rates Derivatives Middle Office environment is necessary
  • Good knowledge of financial products and understanding of the operational risks involved in Rates derivatives including the structured products
  • Good analytical, organizational and interpersonal skill
  • Comfortable with multi-tasking and able to work independently with minimal supervision
  • Strong attention to details and a self-starter who is highly motivated
  • Good judgement, alertness and common sense
  • Fluency in English. Proficient in French or other Asian languages a definite advantage
  • Versatile with PC tools and applications, e.g. MS Office, VBA
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Finance
  • Industries Banking and Investment Banking

Referrals increase your chances of interviewing at Crédit Agricole CIB by 2x

Get notified about new Office Associate jobs in Hong Kong, Hong Kong SAR .

Administrative Assistant (Up to $20,000/mth)

Central & Western District, Hong Kong SAR 9 months ago

(MKT-On-site) Office Administrator - Hong Kong, Hong Kong SAR

Central & Western District, Hong Kong SAR 9 months ago

(MKT-On-site) Office Administrator - Hong Kong, Hong Kong SAR Marriott HK Regional Office Internship (6 months) - 15 Teams Available

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 4 minutes ago

Central & Western District, Hong Kong SAR 5 days ago

Administrative Assistant - Business Advisory Services (Part-Time) Assistant Manager / Manager, Facilities and Office Administration Senior Manager, Chief of Staff Office (HK) Senior Marketing Officer – Office Marketing Wealth Management - Global Family Office Relationship Manager

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Associate – Rates Middle Office Support

Hong Kong, Hong Kong Crédit Agricole CIB

Posted today

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Associate – Rates Middle Office Support role at Crédit Agricole CIB

1 day ago Be among the first 25 applicants

Join to apply for the Associate – Rates Middle Office Support role at Crédit Agricole CIB

Get AI-powered advice on this job and more exclusive features.

Within, Operations, Premises & Country COOs (OPC) based in Hong Kong, Capital Market Operations (CMO) teams are responsible to process the transaction activities for Credit, Rates, FX/MM, Securities and Equities for multiple geographies (APAC and EMEA). There are 2 teams under CMO HK in charge of:

Capital Market Middle Office (CMM):

  • Transaction validation & controls
  • Trade Capture, Amendments and Events management
  • Deal allocations
  • FOBO/FOFO Reconciliation and resolution of breaks
  • Liaising with Trading and Sales teams and BO query management
  • Collateral Management - Liaising with external clients for Margin calls and MTM reports and solve any query
  • Coordination of the New Activity and Product (NAP) files for CMO launched by the Business Lines

Capital Market Back Office (CMB):

  • Ensuring in liaison with Business Lines and Middle Office teams a smooth transaction integration within the Back Office systems
  • Liaising with external clients for Confirmation and Settlements and solve any query
  • Ensuring cut offs are met for payments
  • Meeting our regulatory requirement sin terms of timely confirmation
  • Client static data and Settlement Instruction creation
  • Funding projection in liaison with multiple Treasury desks
  • Regulatory reporting for several regulators
  • Coordination of the New Activity and Product (NAP) files for CMO launched by the Business Lines
  • KPI’s production and operational risk mitigation implementation

Capital Market Middle Office team in HK is around 40 staffs and 6 sub-teams:

  • MO Sales and Client Services: In charge of deals originated by Sales including Trade validation, allocations, MTM reporting and collateral management
  • MO IRD/ EIS: In charge of Interest Rate and Equity Derivatives.
  • MO FX/MM/ Credit: In charge of Foreign Exchange, Money Market and Credits
  • MO Post Trade: In charge of the processing activities from FO systems to BO systems
  • MO Reconciliation: In charge of the various reconciliation (FO-BO; FO-FO,…)
  • MDA: In charge of Market Data activities

This role is within the Capital Markets Rates Middle Office Support teams covering Linear and Structured Rates derivatives.

Key Responsibilities

  • Provide support to Front Office business lines under Global Markets Division during Asian trading hours
  • Ensure transactional integrity across trading applications, including 1st level trade checking
  • Perform trade modification, cancellation, and/ or trade event processing (ie: early termination, partial termination, unwind) upon trading approval and report profit and loss impact, if any
  • Monitoring, calculation and validation of events affecting the life of a structured product (coupons, Securities transactions, early partial closing, early exercise, maturity, nominal changes, etc.)
  • Monitoring, calculation and validation of events affecting the life of a structured product (coupons, early partial closing, early exercise, maturity, nominal changes, etc.)
  • Provide an efficient post-trade support by ensuring trade information flows efficiently through deal processing from front office to back office system and front-office to front office system
  • Investigate and follow-up of breaks sent by back office, front office and other internal departments
  • Support local business development and volume increase
  • Ad hoc participation and support for projects for continuous improvement and optimization of management processes (specifications, user tests, process drafting) in conjunction with project teams, IT teams and management

Candidate Criteria

  • University Degree holder from discipline in Finance, Mathematics or Engineering
  • Minimum 5-8 years’ experience in Rates Derivatives Middle Office environment is necessary
  • Good knowledge of financial products and understanding of the operational risks involved in Rates derivatives including the structured products
  • Good analytical, organizational and interpersonal skill
  • Comfortable with multi-tasking and able to work independently with minimal supervision
  • Strong attention to details and a self-starter who is highly motivated
  • Good judgement, alertness and common sense
  • Fluency in English. Proficient in French or other Asian languages a definite advantage
  • Versatile with PC tools and applications, e.g. MS Office, VBA
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Finance
  • Industries Banking and Investment Banking

Referrals increase your chances of interviewing at Crédit Agricole CIB by 2x

Get notified about new Office Associate jobs in Hong Kong, Hong Kong SAR .

Administrative Assistant (Up to $20,000/mth)

Central & Western District, Hong Kong SAR 9 months ago

(MKT-On-site) Office Administrator - Hong Kong, Hong Kong SAR

Central & Western District, Hong Kong SAR 9 months ago

(MKT-On-site) Office Administrator - Hong Kong, Hong Kong SAR Marriott HK Regional Office Internship (6 months) - 15 Teams Available

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 4 minutes ago

Central & Western District, Hong Kong SAR 5 days ago

Administrative Assistant - Business Advisory Services (Part-Time) Assistant Manager / Manager, Facilities and Office Administration Senior Manager, Chief of Staff Office (HK) Senior Marketing Officer – Office Marketing Wealth Management - Global Family Office Relationship Manager

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Sales Support

cargo-partner

Posted 7 days ago

Job Viewed

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Job Description

Join to apply for the Sales Support role at cargo-partner .

Get AI-powered advice on this job and more exclusive features.

Responsibilities:
  1. Follow up with customer inquiries and assist sales in preparing quotations;
  2. Handle daily shipment bookings and shipment coordination;
  3. Provide sales administration support;
  4. Check all related costs from responsible parties, e.g., local or overseas offices/agents;
  5. Work closely with operations & customer service teams;
  6. Prepare necessary documents for customers to apply/renew credit limits;
  7. Prepare customer-related reports;
  8. Create jobs & issue invoices for triangle business;
  9. Assist the Business Development Manager with mail correspondence;
  10. Understand standard operation procedures;
  11. Take on additional tasks as required to meet company needs.
Requirements:
  • Higher diploma or above;
  • Minimum 2-3 years relevant experience in sales/operations or indoor sales in sea and air freight forwarding;
  • Familiar with worldwide markets;
  • Good telephone manner;
  • Proficient in English and Chinese (Putonghua), both written and spoken;
  • Proficient in Microsoft Office applications;
  • Immediate availability preferred.

Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service worldwide. Now part of Nippon Express Group, we are a top 5 global player, offering comprehensive air, sea, land transport, and warehousing services. We focus on information technology and supply chain optimization, empowering businesses to thrive. Join our dynamic team where innovation, creativity, and every voice are valued. Discover more about our Mission & Vision and explore endless opportunities with us. cargo-partner is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds.

Additional Information:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Truck Transportation

Referrals increase your chances of interviewing at cargo-partner by 2x.

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Support Engineer

TOPPAN Security

Posted 9 days ago

Job Viewed

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Job Description

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

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Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

  • Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
  • Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
  • Interacts with, customers and suppliers as necessary to correct issues.
  • Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
  • Conducts trend analysis to identify and prevent potential issues.
  • Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
  • Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
  • Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
  • Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
  • Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
  • Pre-empt/predict and diagnose customer impacting issues.
  • Investigate software and infrastructure issues for assigned projects.
  • Proactively investigate the production servers and the databases.
  • Able to work under minimal supervision by taking ownership of the assigned responsibilities.
  • Prepare documentation for recording the root causes and resolution of incident tickets.
  • Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
  • Provide customer site visit reports, periodic reports, status updates or feedback as required.
  • Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

  • Requires at least of 3 years' experience as at level 1 & 2 support.
  • Information Technology or related Degree.
  • ITIL foundation certification, or equivalent, or knowledge about the same.
  • Must be legally eligible to work within Hong Kong.
  • Demonstrate a flexible approach to location and working hours.
  • Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

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IT Support

Fullhouse World International Limited

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the IT Support role at Fullhouse World International Limited

2 days ago Be among the first 25 applicants

Join to apply for the IT Support role at Fullhouse World International Limited

Fullhouse World is a famous IP based family brand with a diverse portfolio of businesses aiming to deliver the best family experience and happiness to our customers across the regions in Hong Kong & China areas. Currently we operate a theme park attraction, themed hotel, chain of family restaurants, children amusement centers, and offer a wide range of characters-based consumer products for retail sale. Coming in this summer, we will open a talk of the town, never seen before amusement attraction in one of the prime shopping malls in Hongkong. This amusement attraction will cater mainly for families & children with its innovative interior design, and full-of-fun playing and gaming facilities plus a trendy, casual dining concept. Our attraction is meant to be a destination for a whole day of most exciting and unforgettable family entertainment experience, and creativity inspiring activities for kids.

Job Descriptions

  • Handle the company’s hardware, software, and network issues and provide technical support to staff/Shop
  • Installing, configuring, and troubleshooting including Wi-Fi, Ethernet network, video conferencing and Software solutions
  • Basic knowledge in VPN, TCP/IP networking, Cabling
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide administrative support including paperwork, documentation, and filing
  • Provide user support and On-site shop support when needed
  • Tracked and managed IT assets and followed hardware and software's related warranty and maintenance
  • Maintain an inventory of IT assets
  • Perform any other duties as assigned

Job Requirements

  • Diploma holder or above in Computer Science, Information Technology, or related disciplines
  • Minimum 2-3 years of proven experience in IT support or coordination roles
  • Strong knowledge of IT systems, networks, hardware and web design
  • Familiarity with software applications and troubleshooting techniques
  • Good analytical, problem-solving, interpersonal and communication skills
  • Good command of English, Cantonese and Mandarin (both oral and written)
  • IT professional certificates are an advantage
  • Immediate availability is preferred

Benefits & Others

  • 5 Days Work
  • Flexible Working Hour
  • Discretionary Bonus
  • Birthday Leave & Gift
  • 14 days of Annual Leave
  • Group Medical

Interested parties please send full resume with the date of availability and expected salary to us by clicking Apply Now.

For more information, pls. visit our website at are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. *

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Other
Job function
  • Job function Information Technology
  • Industries Restaurants

Referrals increase your chances of interviewing at Fullhouse World International Limited by 2x

Get notified about new Information Technology Support Specialist jobs in Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 8 hours ago

Central & Western District, Hong Kong SAR 4 days ago

Deputy General Manager, IT Infrastructure and System Support Senior Technical Officer (AV/IT Support) Senior Digital Program Specialist - Business Analysis (Based in Beijing, China)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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This advertiser has chosen not to accept applicants from your region.

Sales Support

Hong Kong, Hong Kong cargo-partner

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Sales Support role at cargo-partner .

Get AI-powered advice on this job and more exclusive features.

Responsibilities:
  • Follow up with customer inquiries and assist sales in preparing quotations;
  • Handle daily shipment bookings and shipment coordination;
  • Provide sales administration support;
  • Check all related costs from responsible parties, e.g., local or overseas offices/agents;
  • Work closely with operations & customer service teams;
  • Prepare necessary documents for customers to apply/renew credit limits;
  • Prepare customer-related reports;
  • Create jobs & issue invoices for triangle business;
  • Assist the Business Development Manager with mail correspondence;
  • Understand standard operation procedures;
  • Take on additional tasks as required to meet company needs.
Requirements:
  • Higher diploma or above;
  • Minimum 2-3 years relevant experience in sales/operations or indoor sales in sea and air freight forwarding;
  • Familiar with worldwide markets;
  • Good telephone manner;
  • Proficient in English and Chinese (Putonghua), both written and spoken;
  • Proficient in Microsoft Office applications;
  • Immediate availability preferred.

Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service worldwide. Now part of Nippon Express Group, we are a top 5 global player, offering comprehensive air, sea, land transport, and warehousing services. We focus on information technology and supply chain optimization, empowering businesses to thrive. Join our dynamic team where innovation, creativity, and every voice are valued. Discover more about our Mission & Vision and explore endless opportunities with us. cargo-partner is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds.

Additional Information:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Truck Transportation

Referrals increase your chances of interviewing at cargo-partner by 2x.

Get notified about new Sales Support Specialist jobs in Hong Kong SAR .

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This advertiser has chosen not to accept applicants from your region.

IT Support

Hong Kong, Hong Kong Fullhouse World International Limited

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the IT Support role at Fullhouse World International Limited

2 days ago Be among the first 25 applicants

Join to apply for the IT Support role at Fullhouse World International Limited

Fullhouse World is a famous IP based family brand with a diverse portfolio of businesses aiming to deliver the best family experience and happiness to our customers across the regions in Hong Kong & China areas. Currently we operate a theme park attraction, themed hotel, chain of family restaurants, children amusement centers, and offer a wide range of characters-based consumer products for retail sale. Coming in this summer, we will open a talk of the town, never seen before amusement attraction in one of the prime shopping malls in Hongkong. This amusement attraction will cater mainly for families & children with its innovative interior design, and full-of-fun playing and gaming facilities plus a trendy, casual dining concept. Our attraction is meant to be a destination for a whole day of most exciting and unforgettable family entertainment experience, and creativity inspiring activities for kids.
Job Descriptions

  • Handle the company’s hardware, software, and network issues and provide technical support to staff/Shop
  • Installing, configuring, and troubleshooting including Wi-Fi, Ethernet network, video conferencing and Software solutions
  • Basic knowledge in VPN, TCP/IP networking, Cabling
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide administrative support including paperwork, documentation, and filing
  • Provide user support and On-site shop support when needed
  • Tracked and managed IT assets and followed hardware and software's related warranty and maintenance
  • Maintain an inventory of IT assets
  • Perform any other duties as assigned
Job Requirements
  • Diploma holder or above in Computer Science, Information Technology, or related disciplines
  • Minimum 2-3 years of proven experience in IT support or coordination roles
  • Strong knowledge of IT systems, networks, hardware and web design
  • Familiarity with software applications and troubleshooting techniques
  • Good analytical, problem-solving, interpersonal and communication skills
  • Good command of English, Cantonese and Mandarin (both oral and written)
  • IT professional certificates are an advantage
  • Immediate availability is preferred
Benefits & Others
  • 5 Days Work
  • Flexible Working Hour
  • Discretionary Bonus
  • Birthday Leave & Gift
  • 14 days of Annual Leave
  • Group Medical
Interested parties please send full resume with the date of availability and expected salary to us by clicking Apply Now.
For more information, pls. visit our website at are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. * Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Other
Job function
  • Job function Information Technology
  • Industries Restaurants

Referrals increase your chances of interviewing at Fullhouse World International Limited by 2x

Get notified about new Information Technology Support Specialist jobs in Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 8 hours ago

Central & Western District, Hong Kong SAR 4 days ago

Deputy General Manager, IT Infrastructure and System Support Senior Technical Officer (AV/IT Support) Senior Digital Program Specialist - Business Analysis (Based in Beijing, China)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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About the latest Team support Jobs in Hong Kong !

Support Engineer

Hong Kong, Hong Kong TOPPAN Security

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Support Engineer APAC role at TOPPAN Security

1 day ago Be among the first 25 applicants

Join to apply for the Support Engineer APAC role at TOPPAN Security

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from TOPPAN Security

At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.

We serves as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.

Our culture is grounded in four core values: Agility , Ownership , Resilience , and a Sense of Fun . We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.

Join us and be part of a global, collaborative team where trust and innovation drive everything we do.

ABOUT THE ROLE

We are looking for a motivated and skilled Support Technician/System Support Engineer to maintain and support our company's IT systems. This includes the continued maintenance and technical support of new or existing solutions for our customers. This requires to having a focus on resolving support incidents quickly and efficiently to restore service within SLAs.

Main missions:

  • Support the Company's IT systems for customer solutions, including all Company's contracted software and hardware components.
  • Incident Management: Resolving, eliminating, reducing client and/or user reported issues, for all components supported by the Company, including request fulfilment, updating tickets, problem management and asset management.
  • Interacts with, customers and suppliers as necessary to correct issues.
  • Works with other support resources, development team or deployment teams to determine root cause for system failures and monitors trends.
  • Conducts trend analysis to identify and prevent potential issues.
  • Lead technical Level 1 and 2 support for both the Company and 3rd party systems.
  • Support the initial technical investigation for the Level 1 issues Supporting end users by ensuring the current systems are available.
  • Support and liaise with the Company local partners, field engineers and other internal teams to restore and resolve impacted systems.
  • Liaise with stakeholders as required, supporting investigations into incidents/problems/requests escalated to them.
  • Provide professional support in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained within the ITIL framework.
  • Pre-empt/predict and diagnose customer impacting issues.
  • Investigate software and infrastructure issues for assigned projects.
  • Proactively investigate the production servers and the databases.
  • Able to work under minimal supervision by taking ownership of the assigned responsibilities.
  • Prepare documentation for recording the root causes and resolution of incident tickets.
  • Knowledge Management : Leading with the generation and maintenance of all technical system and troubleshooting documentation, such as the creation of user guides, manuals, training video, slide deck etc.
  • Provide customer site visit reports, periodic reports, status updates or feedback as required.
  • Ability to effectively communicate in the English and Chinese language (Optional)

ABOUT YOU

  • Requires at least of 3 years' experience as at level 1 & 2 support.
  • Information Technology or related Degree.
  • ITIL foundation certification, or equivalent, or knowledge about the same.
  • Must be legally eligible to work within Hong Kong.
  • Demonstrate a flexible approach to location and working hours.
  • Willingness to travel internationally as needed for system support and rollout.

What We Offer

• An opportunity to work with cutting-edge technologies and develop new skills.

• A collaborative and supportive work environment.

• Competitive compensation and benefits package.

• Opportunities for professional growth and development.

• Travel opportunities and exposure to international markets

TOPPAN is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TOPPAN Security by 2x

Sign in to set job alerts for “Support Engineer” roles.

Wan Chai District, Hong Kong SAR 4 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Assistant Technical Services Manager - Information Technology

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TRAINEE: Front-Office Support Equity Derivatives

Hong Kong, Hong Kong Societe Generale

Posted 10 days ago

Job Viewed

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Job Description

workfromhome
TRAINEE: Front-Office Support Equity Derivatives

Join to apply for the TRAINEE: Front-Office Support Equity Derivatives role at Societe Generale

TRAINEE: Front-Office Support Equity Derivatives

Join to apply for the TRAINEE: Front-Office Support Equity Derivatives role at Societe Generale

Get AI-powered advice on this job and more exclusive features.

  • Actively participate of the monitoring tools and CI/CD enhancements (Deployment pipeline, ELK)
  • Support our derivative listed product front-office desk in their daily IT requests
  • Ensure a high level of production quality and platform availability
  • Collect requirements and provide business analysis when needed
  • Ensure on-duty tasks when required
  • Work with local and global counterparts: raise issues and new requirements

Reference 25000GVD

Responsibilities

  • Actively participate of the monitoring tools and CI/CD enhancements (Deployment pipeline, ELK)
  • Support our derivative listed product front-office desk in their daily IT requests
  • Ensure a high level of production quality and platform availability
  • Collect requirements and provide business analysis when needed
  • Ensure on-duty tasks when required
  • Work with local and global counterparts: raise issues and new requirements

Department Description

A technically strong candidate who will provide level 2 support to the users of the Global Market activities information system, focusing on equity derivative business activities mainly for Warrants/CBBC/DLC trading.

Working in a Dev/Ops setup, the candidate will be spending 60% on support and the 40% enhancing the CI/CD tools/Monitoring (deployment pipeline, puppet, ansible, jenkins, ELK). The candidate attends daily scrums and actively participate to regular prioritisation meetings, sprints, retrospectives and development effort.

The candidate will need formalise end user’s day to day problems; assesses criticality/priority of these problems and treat them accordingly. Escalates to the next level if need be; gives effective and regular feedback to the end users. Will transform problems to user stories, add it to the product backlog for prioritisation and task building.

Estimates the risks and opportunities in our day to day job, take initiatives to reduce the risks and improve our efficiency. Comply with CyberSecurity requirements and regulatory needs. Reports regularly on issues to direct management, follows IT processes closely on incident, problem and request management, adheres to the code of conduct.

Required

Profile required

  • Hold a relevant Bachelors or Masters degree in Computer Science or similar
  • Able to work in the stressful environment of a trading floor
  • Team player, work hand to hand with our peers, client oriented
  • Familiar with DevOps tools : ELK stack, GitHub, Jira, Azure, Puppet, Jenkins
  • Technical background : Javascript/Angular, Python, Java and Linux is a strong advantage
  • Knowledge of equity derivative products is a plus
  • Aware and curious about new technologies, ability to share and explore them
  • Able to communicate effectively in English

Behavioral Skills

  • Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
  • Client - Risk: I strive to satisfy clients while taking into account risks for the company
  • Innovation - Technology: I adopt new technologies in the solutions and projects I work on
  • Commitment - Sustainability: I strive to develop my skills and knowledge
  • Innovation - Simplification: I make things & ideas simple
  • Team Spirit - Collective mindset: I favour the team’s interest over my own results

Business insight

Our Culture

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

  • Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
  • Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
  • Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: Work Environment:

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Diversity and Inclusion

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Financial Services and Investment Banking

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TRAINEE: Front-Office Support Equity Derivatives

Hong Kong, Hong Kong Societe Generale

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

TRAINEE: Front-Office Support Equity Derivatives

Join to apply for the TRAINEE: Front-Office Support Equity Derivatives role at Societe Generale

TRAINEE: Front-Office Support Equity Derivatives

Join to apply for the TRAINEE: Front-Office Support Equity Derivatives role at Societe Generale

Get AI-powered advice on this job and more exclusive features.

  • Actively participate of the monitoring tools and CI/CD enhancements (Deployment pipeline, ELK)
  • Support our derivative listed product front-office desk in their daily IT requests
  • Ensure a high level of production quality and platform availability
  • Collect requirements and provide business analysis when needed
  • Ensure on-duty tasks when required
  • Work with local and global counterparts: raise issues and new requirements
Reference 25000GVD
Responsibilities
  • Actively participate of the monitoring tools and CI/CD enhancements (Deployment pipeline, ELK)
  • Support our derivative listed product front-office desk in their daily IT requests
  • Ensure a high level of production quality and platform availability
  • Collect requirements and provide business analysis when needed
  • Ensure on-duty tasks when required
  • Work with local and global counterparts: raise issues and new requirements
Department Description
A technically strong candidate who will provide level 2 support to the users of the Global Market activities information system, focusing on equity derivative business activities mainly for Warrants/CBBC/DLC trading.
Working in a Dev/Ops setup, the candidate will be spending 60% on support and the 40% enhancing the CI/CD tools/Monitoring (deployment pipeline, puppet, ansible, jenkins, ELK). The candidate attends daily scrums and actively participate to regular prioritisation meetings, sprints, retrospectives and development effort.
The candidate will need formalise end user’s day to day problems; assesses criticality/priority of these problems and treat them accordingly. Escalates to the next level if need be; gives effective and regular feedback to the end users. Will transform problems to user stories, add it to the product backlog for prioritisation and task building.
Estimates the risks and opportunities in our day to day job, take initiatives to reduce the risks and improve our efficiency. Comply with CyberSecurity requirements and regulatory needs. Reports regularly on issues to direct management, follows IT processes closely on incident, problem and request management, adheres to the code of conduct.
Required
Profile required
  • Hold a relevant Bachelors or Masters degree in Computer Science or similar
  • Able to work in the stressful environment of a trading floor
  • Team player, work hand to hand with our peers, client oriented
  • Familiar with DevOps tools : ELK stack, GitHub, Jira, Azure, Puppet, Jenkins
  • Technical background : Javascript/Angular, Python, Java and Linux is a strong advantage
  • Knowledge of equity derivative products is a plus
  • Aware and curious about new technologies, ability to share and explore them
  • Able to communicate effectively in English
Behavioral Skills
  • Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
  • Client - Risk: I strive to satisfy clients while taking into account risks for the company
  • Innovation - Technology: I adopt new technologies in the solutions and projects I work on
  • Commitment - Sustainability: I strive to develop my skills and knowledge
  • Innovation - Simplification: I make things & ideas simple
  • Team Spirit - Collective mindset: I favour the team’s interest over my own results
Business insight
Our Culture
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: for more information.
Diversity, Equity & Inclusion (DE&I):
Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our vision:
  • Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
  • Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
  • Engage our community and marketplace, and position the organization to meet the needs of all its clients
Check out our DE&I initiatives: Work Environment:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.
Diversity and Inclusion
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Financial Services and Investment Banking

Referrals increase your chances of interviewing at Societe Generale by 2x

Get notified about new Front Office Intern jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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