What Jobs are available for Tech Support in Hong Kong?

About Us

We are a dynamic and rapidly expanding IT company that develops and supports innovative enterprise technology solutions. We are looking for enthusiastic and technically capable Technical Customer Support Specialist to join our team. This role is key to providing 24/7 operational support for our users and internal teams. Join our company that values your contribution, encourages development, and promotes a healthy work-life balance.

Key Responsibilities:

Quickly respond to client inquiries and requests through instant messaging and online tools.

Log all issues accurately by creating and updating service tickets in our internal system.

Determine the priority of critical issues and promptly hand them over to the correct internal specialists for resolution.

Maintain a proactive and responsive attitude toward supporting our clients.

Use smart, detail-oriented problem-solving skills and show a strong willingness to learn new systems quickly.

Qualifications & Experience:

Proficiency in mainstream ticketing platforms (e.g., JIRA, ClickUp, or ServiceNow) is highly advantageous.

Exposure to mobile applications, web platforms, or CMS Systems  is a plus.

Previous experience in IT support or customer service is beneficial.

Bachelor's Degree in Computer Science, Information Technology, or a relevant field.

Applicants possessing practical IT experience are also encouraged to apply.

Fresh graduates are welcome.

Working Hours:

5-Day Work

Shift: MON-SUN

9:00-18:00 / 15:00-00:00 / 00:00-9:00

Work-from-home policy for weekends and night shift (00:00-9:00)

Benefits:

Five-days work

14 Days Annual Leave

Discretionary bonus

Paid Sick Leave

Group Medical Insurance

Free Snacks & Drinks

If this sounds like the perfect role for you, please send your full resume stating your availability, current and expected salary, contact details by clicking "APPLY NOW".

Reports to : Head of Customer Support (HKG)

This position is a leader of the Customer Support team of the Customer Care department. This critical team is accountable for driving customer advocacy through timely and responsible handling of customer feedback. He/she should be committed to continuous improvement and customer satisfaction and is therefore a catalyst for positive and customer centric change. He/she should have good relationships building skills and the ability to influence change. He/she is also responsible for the engagement and motivation of the team, develop and help them to ensure service quality standards are met and that productivity in the team is always improving.

Customer Support

• Planning and delivering Customer Relationship Management strategies across all customer touch point to maintain customer loyalty. Monitor performance and efficiency to ensure service and quality standards are met
• Overall management of the Customer Support operations in Hong Kong, Krakow, Mumbai, Guangzhou, and Taipei. Liaison with outport colleagues regarding all Customer Support matters

• Ensure processes and policies are compliant with regulatory standards for all complaints, non-complaints, and baggage cases. Ensure that the complaints and compensation systems, policies and procedures are fit for-purpose and working closely with other customer support managers on the same

• Provide detailed analysis of VIP cases from senior managers, legal and high-risk cases. Arrange swift handling to minimise damage to the brand and PR risks

Risk Management and compliance

• Support the identification of operational risks on an ongoing basis and assist develop action plans to mitigate the risks. Lead the team to develop and implement Customer Support risk management framework and procedures. Manage and support participation in all internal and external audit exercises on behalf of Customer Care Department (CCD) to ensure Customer Support operations is fully compliant with internal/ regulatory requirements. Ensure that CCD business continuity plan is regularly reviewed, updated and tested
• Participate in CX Non-Discrimination initiatives, disability in Air Travel (NBD) working group to ensure Customer Care Department is in full compliance of US DoT ruling in this respect. Review Complaint cases with cross departments to review and formulate service recovery

People Development and Performance Management

• Lead, coach, and mentor Customer Support assistant managers to enhance their skills and professional growth. Foster a culture of collaboration, motivation, and high performance to improve overall team engagement scores for the entire operational team. Conduct regular performance reviews and provide constructive feedback to the assistant managers

Additional Responsibilities

• Oversee the drafts and performance of Proactive Service Recovery team to enhance customer satisfaction
• Execute other ad hoc responsibilities as directed by the Head of Customer Support, ensuring alignment with organisational goals; including participate in ongoing projects and IATA and oneworld initiatives

E & A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Bachelor's degree in any discipline is a must

Knowledge, Skills, Training and Experience

• Strong written and communication skills
• A change catalyst and commit to continuous improvement
• Customer centric mind-set
• At least 8 years relevant experience in which 5-year experience in managerial role

Application Deadline: 17 November 2025

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Cathay Pacific

Customer Services

Customer Care Department

Permanent

Hong Kong SAR (China)

Application deadline: 17 Nov 2025

Reports to : Head of Customer Support (HKG)

This position is a leader of the Customer Support team of the Customer Care department. This critical team is accountable for driving customer advocacy through timely and responsible handling of customer feedback. He/she should be committed to continuous improvement and customer satisfaction and is therefore a catalyst for positive and customer centric change. He/she should have good relationships building skills and the ability to influence change. He/she is also responsible for the engagement and motivation of the team, develop and help them to ensure service quality standards are met and that productivity in the team is always improving.

Customer Support

• Planning and delivering Customer Relationship Management strategies across all customer touch point to maintain customer loyalty. Monitor performance and efficiency to ensure service and quality standards are met
• Overall management of the Customer Support operations in Hong Kong, Krakow, Mumbai, Guangzhou, and Taipei. Liaison with outport colleagues regarding all Customer Support matters

• Ensure processes and policies are compliant with regulatory standards for all complaints, non-complaints, and baggage cases. Ensure that the complaints and compensation systems, policies and procedures are fit for-purpose and working closely with other customer support managers on the same

• Provide detailed analysis of VIP cases from senior managers, legal and high-risk cases. Arrange swift handling to minimise damage to the brand and PR risks

Risk Management and compliance

• Support the identification of operational risks on an ongoing basis and assist develop action plans to mitigate the risks. Lead the team to develop and implement Customer Support risk management framework and procedures. Manage and support participation in all internal and external audit exercises on behalf of Customer Care Department (CCD) to ensure Customer Support operations is fully compliant with internal/ regulatory requirements. Ensure that CCD business continuity plan is regularly reviewed, updated and tested
• Participate in CX Non-Discrimination initiatives, disability in Air Travel (NBD) working group to ensure Customer Care Department is in full compliance of US DoT ruling in this respect. Review Complaint cases with cross departments to review and formulate service recovery

People Development and Performance Management

• Lead, coach, and mentor Customer Support assistant managers to enhance their skills and professional growth. Foster a culture of collaboration, motivation, and high performance to improve overall team engagement scores for the entire operational team. Conduct regular performance reviews and provide constructive feedback to the assistant managers

Additional Responsibilities

• Oversee the drafts and performance of Proactive Service Recovery team to enhance customer satisfaction
• Execute other ad hoc responsibilities as directed by the Head of Customer Support, ensuring alignment with organisational goals; including participate in ongoing projects and IATA and oneworld initiatives

E & A

• Emergency and Accident and Crisis Response responsibilities as required

Academic Qualifications

• Bachelor's degree in any discipline is a must

Knowledge, Skills, Training and Experience

• Strong written and communication skills
• A change catalyst and commit to continuous improvement
• Customer centric mind-set
• At least 8 years relevant experience in which 5-year experience in managerial role

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Responsibilities

• Classify, assign, track, and respond to user feedback (e.g. content dislikes, reporting, safety complaints);
• Resolve user inquiries using standardized templates & contextual scripts, drafting compliant safety guidelines;
• Collaborate with Ops team to analyze feedback data, identify UX pain points, and drive AI model optimization;
• Document representative cases & solutions to build knowledge base for internal training;
• Support user consultations (e.g. account issues, product onboarding, usage flow);
• Establish end-to-end customer service workflow: Feedback → Triage → Resolution → Closure.

Requirements

• Bachelor's degree or above;
• Native Cantonese, fluent Putonghua & English (written & spoken);
• 3-5 years in customer service/operations, AI chat product experience preferred;
• Detail-oriented with ability to handle sensitive/emotional cases;
• Data literacy: Analyze operational metrics & user feedback trends;
• Passion for AI technology, keen interest in LLM/Chatbot safety & UX quality.

Review of applications will begin shortly and continue until the position is filled. We thank applicants for their interest but advise that only shortlisted candidates will be notified.

(Information provided by applicants will be used for recruitment and other employment-related purposes.)

About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role
We are seeking a Customer Support Specialist who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Service role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Native Mandarin Chinese, Fluent Cantonese, Fluent English –written and verbal - a must
• Proficiency in any additional language - a significant advantage
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills with advanced Excel skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

Our client is a leading global payment gateway tech firm , they are looking for a proactive and tech-savvy Support Representative to join our expanding FinTech team in Hong Kong.

Responsibilities:

• Address and resolve customer inquiries via email, messaging apps, and video calls.
• Assist merchants with API integrations.
• Support technical workflows associated with our global payment gateway.
• Collaborate with product and platform teams to enhance service delivery.
• Identify bugs and provide constructive product feedback.
• Perform manual quality assurance and handle third-party interactions.

Qualifications:

• Experience in technical/customer support
• Strong organizational, analytical, written, and verbal communication skills
• Passion for troubleshooting and constant self-learning
• Superb attention to detail
• Ability to quickly learn and adapt to new features and innovations

If you are

• Merchandisers or assisting merchandisers looking for changing field. We would acknowledge your merchandising experience and paid according; or,
• Students who are major in degree about fashion design and pattern making.

We sincerely invite you to apply for our following position.

Garment Software Customer Support

Responsibilities:

• Provide technical support and product training to customer through email, phone, remote control and face-to-face meetings.
• Assist customer on using our system.

Requirements:

• Good communication and interpersonal skills.
• Attentive to details and to the need of customers.
• Able to work independently and willing to take the initiative.
• Knowledge in pattern making is a must.
• Knowledge in garment / manufacturing / trading industry and work-flow is an advantage.
• Having knowledge in Industrial Engineering will be consider as Industrial Engineer.
• Immediately available is preferred.

About Wonder

Wonder is a leading payments gateway and FinTech platform for merchants in Hong Kong and Asia Pacific, enabling any merchant to get paid effortlessly.

Currently, Wonder is Hong Kong's first fully digital all-in-one payments gateway platform where any merchant can self-KYC online in minutes, open an account, collect payments and manage transactions all from a single mobile app. Core products include the Wonder App (Mobile App), Wonder Smart Terminal (O2O Payments), Wonder Card (Custom Card) and Wonder Portal (Desktop Dashboard). For selected merchants, Wonder also offers instant payments settlement (T+0), also one of the first in Hong Kong. As of today, Wonder is growing exponentially month-on-month and is well-positioned to become the no.1 payments gateway platform in Hong Kong.

Headquartered in Hong Kong, Bindo Labs raised its USD 6MM series A funding round in 2021 led by Hong Kong Telecom (HKT) / Pacific Century Group. Bindo Labs has offices across Mainland China and Asia Pacific, including Shenzhen, Changsha and Singapore.

Middle level

Hong Kong

What You Will Do:

• Responsible for overseeing the completion of administrative & operation tasks, customers support and other operational activities. To lead subordinate to keep records of customer interactions, process customer accounts and file documents.
• Lead a team for merchant onboarding process, payment partners communication, after sales services, training process.
• To develop, pilot, test, and roll out system for automation of internal operations, and service delivery flow. Required to be able plan, design, and execute with Product team on the logic and ongoing operation flow.
• As a leader, you will drive operational excellence within the team by collaborating on the design and implementation of efficient procedures. You will continuously seek and implement improvements to maximize productivity and achieve peak performance.
• To deal with requests and queries from customers, and partners in multi-channel in a timely and professional manner.
• Collaborate with other internal teams such as compliance, business development, product for cascading and/or escalations of merchants' concerns.
• Work closely with head of product for automation system design/roll-out.
• Any ad-hoc tasks as required.

What We Are Looking For:

• Graduated from university with a Bachelor's degree or equivalent.
• Client service mindset - obsessed with client happiness, internally and externally.
• Experience & knowledge on one or more areas of account opening/client onboarding/payment/CDD review would be an advantage.
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities. Able to work independently and under pressure.
• Experience & knowledge with Data Management / Data Analytics are preferred; Experience & knowledge with SQL, Python, Tableau, Power BI or equivalent would be an advantage.
• Self-motivated with excellent communication and presentation skills.

• Strong problem solving skills, analytical skill, capable to comprehend technologies and system architectures and approaches.

• Proficient in both spoken and written English and Chinese (Mandarin and Cantonese).

• Immediate available is highly preferred.

What We Offer:

• Competitive base package
• Opportunity to take full ownership of a vertical
• Flat and open work culture
• International team environment
• Group medical insurance
• Birthday leave

At Bindo Labs / Wonder, we value passion, ideas and meritocracy. So if you believe you can make a difference and disrupt the FinTech space in Asia Pacific, back yourself and be part of this remarkable journey.