314 Technical Analyst jobs in Hong Kong

Join to apply for the Financial Market Infrastructure Services Technical Analyst role at Standard Chartered

Job Summary

To provide technical support to all Financial Markets business in Dealing Room for the following applications and services:

• Desktop Computing Environment
• Telecom and Trader Voice
• Market Data and transactional system
• Dealing Room Infrastructure and Business Continuity Plan

Key Responsibilities

• Provide 1st and 2nd level technical support for all Financial Markets products and infrastructure (desktop, server, telephony, market data).
• Manage incidents and changes, including scheduled changes and request provisioning, call logging, and reporting, ensuring adherence to standards and raising dispensations when necessary.
• Assist in establishing business recovery sites to enable business transactions and monitor exposure during disasters.
• Enforce global strategies and standards across all Financial Markets locations, ensuring compliance with risk, security, and procedural standards.
• Conduct risk management, SIP initiatives, and technical audits, maintaining audit readiness and regulatory compliance.
• Implement and enforce processes, guidelines, and procedures for installation, operation, and support of desktops, servers, network infrastructure, legacy systems, and email systems.
• Manage vendors and onsite support engineers to ensure a secure, stable, and resilient environment.
• Support desktop environments, MS Windows, Office, Active Directory, email and messaging applications, telecom, trader voice, and market data systems like Bloomberg and Refinitiv.
• Maintain Dealing Room infrastructure, including cable infrastructure, electricity capacity, and BCP site readiness.

Other Responsibilities

• Embed the group's values and perform other duties as assigned, ensuring compliance with local laws and internal policies.
• Maintain internal controls, contribute to investigations, and ensure compliance with regulations.

Skills and Experience

• Bachelor's degree in IT, Computer Science, or related fields.
• Service management skills, proficiency with M365 tools, Windows, and Active Directory.

Qualifications

• Experience in IT support, operations, and projects within a wholesale banking environment.
• Knowledge of IT infrastructure supporting banking services, including mainframes, mid-range systems, networking, and telecommunications.
• Strong communication and customer service skills, knowledge of e-trading tools, and PC/server applications (MCSE preferred).
• Understanding of IT security policies and project management skills.

Competencies

Action Oriented, Collaborates, Customer Focus, Gives Clarity & Guidance, Manages Ambiguity, Develops Talent, Drives Vision & Purpose, Nimble Learning, Decision Quality, Courage, Instills Trust, Strategic Mindset, Technical Skills.

About Standard Chartered

We are an international bank committed to making a positive difference. We value diversity, inclusion, and strive for excellence in service and innovation.

What We Offer

Competitive salary, benefits, flexible working, wellbeing support, learning opportunities, and an inclusive culture.

Join to apply for the Technical Business Analyst/ Data Analyst role at Michael Page

Join to apply for the Technical Business Analyst/ Data Analyst role at Michael Page

• Working with Project Managers to deliver activities in a timely fashion
  
  
  

• Leading Financial Institution
• Working with Project Managers to deliver activities in a timely fashion
  
  
  

• Working with Programme and Project Managers to deliver activities in a timely fashion, ensuring optimal quality and a focus on user experience.
• Managing diverse teams within an inclusive team culture where people are recognised for their contribution.
• Collaborating cross-geography and cross-culture to develop relationships with practitioners to ensure diverse contribution to solutions.
• Desire to develop individually in a lead role and support us to drive continuous improvement to ways of working within the team.
• Collect, clean, and analyse large data-sets from various sources, ensuring accuracy and integrity.
• Develop and maintain data pipelines to automate data processing and reporting.
• Design and conduct statistical analyses to identify trends, patterns, and anomalies.
• Build dashboards and visualisations to effectively communicate findings to stakeholders.
• Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions.
• Stay up-to-date with the latest data analysis tools and techniques.
  
  
  

• An experienced BA, or equivalent experience in a role centred around process transformation or improving user experience.
• Proven experience as a Data Analyst or in a similar technically focused role.
• Strong proficiency in SQL and Excel (or similar spreadsheet software).
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Experience of collaborating and managing relationships with business stakeholders, at all levels, with the ability to challenge where required.
• Experience in managing and/or mentoring and developing other team members.
• Ability to quickly understand high level business processes and problems and present solutions and options.
• Being a team player with an ability to work collaboratively and positively with others in an open, friendly, flexible and facilitating manner.
• Ability to define scope and distil lots of information into high level understandable concepts and business language.
• Experience of process mapping, requirements elicitation techniques & Business Case writing.
• Ability to navigate through and manage change in a fast-paced environment.
• Ability to work in a complex partnership model, with an ability to decide which style of analysis and project delivery is appropriate.
  
  
  

• If you have skills or experience or equivalent qualifications in any of the following areas, it's advantageous but not critical:
• Lean six sigma or equivalent certification
• Designing user experiences and design thinking
• BPMN/Excel/Power BI
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Get notified about new Technical Business Analyst jobs in Central & Western District, Hong Kong SAR .

Central & Western District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 6 days ago

New Territories, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 2 days ago

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Join to apply for the Technical Business Analyst/ Data Analyst role at Michael Page

Join to apply for the Technical Business Analyst/ Data Analyst role at Michael Page

• Working with Project Managers to deliver activities in a timely fashion
  

• Leading Financial Institution
• Working with Project Managers to deliver activities in a timely fashion
  

• Working with Programme and Project Managers to deliver activities in a timely fashion, ensuring optimal quality and a focus on user experience.
• Managing diverse teams within an inclusive team culture where people are recognised for their contribution.
• Collaborating cross-geography and cross-culture to develop relationships with practitioners to ensure diverse contribution to solutions.
• Desire to develop individually in a lead role and support us to drive continuous improvement to ways of working within the team.
• Collect, clean, and analyse large data-sets from various sources, ensuring accuracy and integrity.
• Develop and maintain data pipelines to automate data processing and reporting.
• Design and conduct statistical analyses to identify trends, patterns, and anomalies.
• Build dashboards and visualisations to effectively communicate findings to stakeholders.
• Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions.
• Stay up-to-date with the latest data analysis tools and techniques.
  

• An experienced BA, or equivalent experience in a role centred around process transformation or improving user experience.
• Proven experience as a Data Analyst or in a similar technically focused role.
• Strong proficiency in SQL and Excel (or similar spreadsheet software).
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Experience of collaborating and managing relationships with business stakeholders, at all levels, with the ability to challenge where required.
• Experience in managing and/or mentoring and developing other team members.
• Ability to quickly understand high level business processes and problems and present solutions and options.
• Being a team player with an ability to work collaboratively and positively with others in an open, friendly, flexible and facilitating manner.
• Ability to define scope and distil lots of information into high level understandable concepts and business language.
• Experience of process mapping, requirements elicitation techniques & Business Case writing.
• Ability to navigate through and manage change in a fast-paced environment.
• Ability to work in a complex partnership model, with an ability to decide which style of analysis and project delivery is appropriate.
  

• If you have skills or experience or equivalent qualifications in any of the following areas, it's advantageous but not critical:
• Lean six sigma or equivalent certification
• Designing user experiences and design thinking
• BPMN/Excel/Power BI
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology and Engineering
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Get notified about new Technical Business Analyst jobs in Central & Western District, Hong Kong SAR .

Central & Western District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 6 days ago

New Territories, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 2 days ago

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Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  
  

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  
  

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Hong Kong SAR $23,000.00-$26,000.00 6 days ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Wan Chai District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago

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Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

4 days ago Be among the first 25 applicants

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Direct message the job poster from Stefanini Group

Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager.

Requirements:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager

•Resolve Hardware / Software issues

•Experience with VPN, Soft Phones, Remote Desktop, VDI

•Asset Tracking / Inventory Management

•Only fully vaccinated candidates will be considered.

•This is a requirement to work in our clients facility.

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini Group by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 days ago

Tai Po District, Hong Kong SAR 4 hours ago

Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 month ago

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6 days ago Be among the first 25 applicants

Direct message the job poster from Deltapath

Customer Support Engineer
We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.

Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, Taiwan, New Zealand and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.

As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.

Skills & Experience:

Degree/diploma in computing/telecommunication, or related engineering field.
Fluency in Cantonese, Mandarin, and English.
Knowledge in the following areas will be extremely useful.
Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
Networking Administration and troubleshooting.
SIP and CCNA skill set.
IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
Previous experience in customer focused position is a plus.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Telecommunications

Referrals increase your chances of interviewing at Deltapath by 2x

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Hong Kong SAR $23,000.00-$26,000.00 1 week ago

Wan Chai District, Hong Kong SAR 22 hours ago

Kwun Tong District, Hong Kong SAR 1 month ago

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1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

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Join to apply for the Technical Support Engineer role at Options Technology

5 days ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Options Technology

Location: Hong Kong

Salary: Competitive

Join our team of expert engineers in the Options Support Team!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
  
  

• 1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
• Support Desk call logging tools – HP service centre / Remedy / Infra.
• Senior Management / VIP Support.
• Cisco Unified Call Manager.
• Bloomberg/Reuters.
• MCP / MCITP Windows 7 / MCDST / MCSA.
• ITIL v3 Foundation.
• Data Centre experience.
• On call / Out of hours experience.
• Apple products / Mobile technologies.
  
  

• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
• Issue customers with details of call assignment and likely resolution timescales.
• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
• Monitor and update all incidents and requests, including calls assigned to external suppliers.
• Review incidents and requests with customers and work together to continuously improve service delivery provision.
• Deal directly with requests and complaints alike and escalate where necessary.
• TCP/IP Troubleshooting.
• LAN/WAN troubleshooting Skills.
• Building and Maintaining Desktop/Laptops (HP/Dell).
  
  

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Strong interpersonal skills.
• Project management skills and proven ability to manage own workload.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Options Technology by 2x

Wan Chai District, Hong Kong SAR 3 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 1 week ago

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