What Jobs are available for Technical Analyst in Hong Kong?

Our client, a global investment bank, are committed to delivering innovative financial solutions. They are seeking a motivated and skilled Technical Support Analyst to join their team in Hong Kong. This role is vital in providing exceptional technical support and ensuring the smooth operation of their IT services. The Technical Support Analyst will be responsible for troubleshooting and resolving technical issues, specifically within the ServiceNow platform. The ideal candidate will have a strong understanding of ServiceNow and proficiency in JavaScript to customize and enhance our support processes.

The role:

• Provide level 1 and 2 technical support for internal users
• Utilize ServiceNow to manage incidents, requests, and changes effectively. Configure and customize ServiceNow modules to meet business requirements.
• Develop and maintain JavaScript scripts for automating processes and enhancing functionality within the ServiceNow platform.
• Diagnose and resolve technical issues efficiently, ensuring minimal disruption to business operations.
• Create and maintain technical documentation, including knowledge articles, user guides, and process workflows.
• Work closely with IT teams, including developers and system administrators, to resolve complex issues and implement solutions.
• Conduct training sessions and provide support to end-users to enhance their understanding of IT services and tools.
• Identify opportunities for process improvements and recommend solutions to enhance service delivery.

What you offer:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support or IT service management, preferably within a financial services or banking environment.
• Experience with ServiceNow, including incident management, change management, and knowledge management.
• Strong knowledge of JavaScript for scripting and automation within the ServiceNow platform.
• Familiarity with ITIL best practices and understanding of networking, operating systems, and database management.
• Excellent analytical and troubleshooting skills, with a proactive approach to identifying and resolving issues.
• Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.

The sell:

• Competitive salary
• Opportunities for professional development and career advancement
• A dynamic and inclusive work environment within a leading global investment bank

Technical Analyst / $50-58k P/M / HK Enterprise

6 month extendable contract

We are seeking a skilled
Technical Analyst
to join a fast-paced and innovative environment. This role will suit someone with a strong background in product and system analysis who can bridge the gap between technical and business stakeholders.

Key Responsibilities

• Analyse and document functional and technical requirements.
• Conduct feasibility studies and impact assessments for new features.
• Support system architecture discussions and identify risks or dependencies.
• Contribute to prototyping, MVP development, and feature prioritisation.
• Establish data collection frameworks, dashboards, and reporting.
• Design and execute test plans, supporting QA and UAT processes.
• Act as the communication link between technical teams and stakeholders.
• Input into technology roadmaps and assess emerging tools and trends.

Key Skills & Experience

• Proven experience in product/system analysis and requirements engineering.
• Strong data skills: SQL and Python (or similar scripting).
• Knowledge of relational and NoSQL databases (e.g. MySQL, PostgreSQL, MongoDB).
• Understanding of Agile software development and iterative delivery.
• Experience with testing frameworks, QA processes, and feedback loops.
• Familiarity with cloud technologies (AWS desirable).

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Responsibilities:

• Lead the design and implementation of frameworks to support digital products and their business objectives.
• Conduct thorough testing and validation of digital product frameworks to ensure they meet quality and performance standards.
• Continuously monitor and assess the performance of digital product frameworks, making recommendations for improvements.
• Collaborate with cross-functional teams to ensure the alignment of technical solutions with business needs.
• Establish and maintain development standards and guidelines to ensure consistency, quality, and efficiency across internal product development teams.
• Stay updated with emerging technologies and industry trends to incorporate innovative solutions into the digital product frameworks.
• Provide professional IT ad-hoc duties as required.

Requirements:

• Bachelor's degree in computer science or related disciplines.
• Minimum of 2 years of experience in Enterprise system or framework development.
• Strong proficiency in programming languages such as Java, Python, and
• Solid experience in programming Rich Internet Application (JavaScript, JSON, CSS, AJAX, WebSocket, RESTful web services).
• Hands-on experience in database solutions such as MySQL, MongoDB, and Redis.
• Knowledge and experience in cloud computing, cloud native design, DevOps and LLM is a plus.
• Excellent problem-solving skills with the ability to analyze complex technical issues and design effective common solutions.
• Ability to work independently and as part of a team, managing multiple priorities effectively.
• Good command of spoken and written English and Putonghua is an advantage.

OOCL is an Equal Opportunity Employer. OOCL will retain the personal data of applicants/ unsuccessful applicants for future recruitment purpose for a period of six months. All personal data will be destroyed immediately right after the abovesaid period.

Responsibilities:

• Design, setup and optimization of networks for multiple sites.
• Setup of switches, routers, firewalls, and network equipment.
• Troubleshooting system, storage and network problems, diagnose and solve hardware/software incidents/problems.
• Network and IT infrastructure monitoring.
• Maintain security infrastructure including antivirus software, firewalls and endpoints
• Proactive analysis of different solutions with the goal of improving operational satisfaction.
• Experience in security patch handling on different network devices.

Requirements:

• Degree holder in Information Technology / Computer Science or related discipline
• At least 5 years' experience in Information Technology area, of which 2-3 years in IT infrastructure
• Experience in designing and setting up the network for multiple site colocation.
• Experience with different network monitoring and operation tools
• Strong logical thinking, problem-solving skills, analytical skills and detail-oriented
• Ability to work independently and as part of a team
• Experience in Microsoft AD, Exchanger Servers and Hyper-V is an advantage
• Has a passion for technology and automation
• Good command of spoken and written English and Cantonese
• Less experience will be considered as Technical Support Analyst

We offer attractive remuneration package & benefits to the right candidates. Interested candidates, please send your application letter & resume with current & expected salary by mail to Human Resources Department, 15/F, & , 111 King's Road, Taikoo Shing, Hong Kong. Or by direct application, please visit our career page at

We are an equal opportunities employer committed to equality, ethics, inclusivity, diversity and transparency.  The personal data provided/collected in the "Application for Employment" will be treated with strictest confidentiality and will only be used by The Company to assess your suitability for the position for which you have applied, and be used as reference to determine preliminary remuneration and benefit package if you are selected for the position. Applicants who are not contacted within 6 weeks may consider their application unsuccessful.  Information you provide for employment application purposes may be passed to other department(s) within the Company or its subsidiary or affiliates for further consideration.

Please note that all information provided in the course of employment application with the Company will not be returned to the applicant after the interview.  In accordance with the Company policy, personal data of unsuccessful applicants will be retained for no more than 12 months and will be destroyed after the retention period.  If there is a vacancy arises in the company during the retention period, your profile may be transferred to the department(s) for further consideration.

If you wish to access and to correct your personal data in relation to your application, please make your request to the Human Resources Department at 15/F, & , 111 King's Road, Taikoo Shing, Hong Kong.

Job Responsibilities

• Deliver Tier 1 and Tier 2 support for the ServiceNow platform, ensuring prompt resolution of incidents, service requests, and user inquiries.
• Serve as the primary contact for ServiceNow-related issues, conducting initial diagnostics and resolving routine problems efficiently.
• Escalate complex issues to advanced support teams (Tier 2/3) with comprehensive diagnostic details while maintaining clear and consistent communication with stakeholders.
• Troubleshoot and resolve platform issues related to configurations, workflows, data integrity, performance, upgrades, and patch management.
• Support and enhance JavaScript functionality (essential skill) across Client Scripts, UI Policies, Business Rules, Script Includes, Scheduled Jobs, and Service Portal widgets.
• Manage and maintain integrations, including REST/SOAP APIs, MID Server, Email Inbound, and webhooks, while monitoring interface performance and health.
• Work collaboratively with IT teams to implement fixes, enhancements, and backlog tasks following ITIL-aligned processes.
• Monitor platform performance and availability, leveraging logs, dashboards, and alerts to proactively identify and address potential issues.
• Operate within regulated environments, adhering to compliance requirements and documentation standards for Financial Services Institutions (FSI).

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent professional experience).
• Demonstrated experience providing Tier 1 and Tier 2 support for ServiceNow in large-scale enterprise settings.
• Strong proficiency in JavaScript (mandatory) for both client-side and server-side scripting.
• Practical experience with key ServiceNow modules, including Incident, Problem, Change, Service Catalog, Knowledge, CMDB, Discovery, Service Portal, and Flow Designer.
• Knowledge of ITIL frameworks and SLA management practices.
• Experience administering and supporting SharePoint Online, including user permissions, site setup, and issue resolution.
• Proficiency in managing JIRA and Confluence, including user administration, workflow configuration, and integration support.
• Bonus: Familiarity with Microsoft Power Platform (Power Automate, Power Apps, Dataverse).
• Preferred: Experience in the Financial Services Industry with an understanding of regulatory requirements, such as audit preparedness and change controls.
• Certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or Certified Application Developer (CAD) preferred; ITIL 4 Foundation is a plus.
• Exceptional problem-solving abilities and communication skills, with the capacity to thrive in a dynamic, fast-paced environment.

We are looking for a ServiceNow Technical Analyst to join a regional support team at an Investment Bank.

Key Responsibilities:

• Provide Level 1 and Level 2 support for the ServiceNow platform, ensuring quick incident and request resolution.
• Serve as the initial contact for ServiceNow issues, performing basic troubleshooting and resolving common problems.
• Escalate complex issues to higher-level teams with detailed diagnostics and maintain communication with stakeholders.
• Diagnose and address platform challenges related to configuration, workflow, data management, upgrades, and performance.
• Optimize JavaScript functionalities across Client Scripts, UI Policies, and other components (JavaScript proficiency required).
• Manage integrations (REST/SOAP APIs, MID Server, email inbound) and monitor their health.
• Collaborate with IT teams to implement fixes, enhancements, and backlog items using ITIL-aligned processes.
• Monitor platform availability and performance; maintain logs, dashboards, and alerts for proactive issue detection.
• Operate within regulated environments, understanding compliance and documentation expectations for Financial Services Institutions.

Key Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in providing Level 1 and Level 2 support for ServiceNow in enterprise settings.
• Strong JavaScript skills essential for client and server-side scripting.
• Familiarity with core ServiceNow modules: Incident, Problem, Change, Request/Catalog, Knowledge, CMDB, and others.
• Understanding of ITIL processes and SLA management.
• Experience with SharePoint Online and JIRA/Confluence administration is a plus.
• Relevant certifications (ServiceNow CSA, ITIL 4 Foundation) preferred.
• Excellent problem-solving and communication skills; ability to thrive in a fast-paced environment.

"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no and iKas International (Asia) Limited (Business Registration no

Website:

We are offering you:

• An experience of advanced technologies and working modules
• Global exposure to work on innovative projects
• Coaching and training to solidify your skill set throughout the trainee program
• Clear career road map & career advancement
• Young, energetic & friendly work environment
• Work-life balance, fringe benefits with medical/dental insurance coverage, double pay, discretionary bonus, free meal & shuttle bus service

Your role

• Learn and apply the new technologies in building enterprise software systems
• Develop efficient backend functionality, design and build user interfaces, and contribute to the overall development process
• Provide technical solutions by analyzing user requirements and conducting feasibility studies
• By offering job rotation, you will experience different IT areas
• Experience the latest working models - Agile development and pair programming

Who we are looking for

• Bachelor's degree or above in Computer Science, Information Engineering or related disciplines
• Good team player with excellent analytical, communication and presentation skills
• Embrace challenge, enjoy team collaboration and an open organization
• Eager to learn in a fast-paced and dynamic environment
• Passionate in pursuing IT professionalism

OOCL is an Equal Opportunity Employer. OOCL will retain the personal data of applicants/ unsuccessful applicants for future recruitment purpose for a period of six months. All personal data will be destroyed immediately right after the abovesaid period.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Broadridge
Broadridge Financial Solutions (NYSE: BR) is a global fintech leader, delivering advanced technology-driven solutions to the financial services industry. With a presence in over 90 countries and more than 50 years of experience, Broadridge helps clients transform their businesses and drive growth. Our innovative, client-focused culture empowers our talented teams to deliver efficiency, insight, and security to organizations around the world.

Role Overview
We are looking for an experienced Technical Product Support Analyst to manage our post-trade operations and resolve complex business and technical issues for our Hong Kong clients. In this role, you will act as the escalation point for product-related support, oversee enhancement delivery, and serve as a key liaison between clients, internal product teams, and technical experts across APAC.

This position requires strong problem-solving skills, solid experience in post-trade operations, and the ability to communicate effectively with stakeholders in a fast-paced financial services environment.

Key Responsibilities
Technical & Business Support

• Serve as the primary support contact for Hong Kong-related product issues, ensuring timely resolution and stakeholder updates.
• Troubleshoot complex system and application problems, coordinating with technical teams in Asia Pacific.
• Apply, test, and verify product patches before deployment to UAT or production.
• Monitor system health, perform root cause analysis, and recommend preventive measures.

Product Enhancements & Delivery

• Gather and interpret client requirements for new features or changes in the HK market context.
• Prepare functional and/or technical specifications with clear documentation.
• Oversee development, testing, and deployment of product enhancements.
• Lead client support during User Acceptance Testing (UAT) and ensure smooth go-live execution.

Client & Stakeholder Engagement

• Build strong relationships with key clients and internal teams.
• Participate in regular client meetings, provide progress updates, and follow up on agreed actions.
• Act as a trusted advisor to clients on system capabilities, enhancements, and operational best practices.

Your Profile

• 5+ years of experience in technical product support, business analysis, or systems implementation
• within financial services or fintech.
• Bachelor's degree in computer science, engineering, finance/business, or a related field.
• Strong knowledge of Hong Kong financial market operations (securities, clearing, settlements, etc.).
• Strong SQL skills for data investigation and reporting.
• Ability to read and understand Java or C code for troubleshooting purposes.
• Proven troubleshooting experience across application and data layers.
• Solid understanding of system/application support processes, with experience in patch management, testing, and release coordination.
• Proven track record of managing client-facing projects or support cases from initiation to resolution.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills in English; proficiency in Cantonese and/or Mandarin is highly desirable.
• Basic Linux navigation and familiarity with shell scripting is a plus.

What You'll Gain

• Opportunity to support mission-critical Hong Kong market systems for leading financial institutions.
• Global and regional exposure and collaboration with teams in Hong Kong, India, and Japan.
• Client-facing role with high visibility to senior stakeholders.
• A collaborative culture that values problem-solving, accountability, and professional growth

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

Our client, a leading insurer, is looking for a technical business analyst to join the team.

Key Responsibilities

• Analyze and document business processes related to life and health insurance servicing, identifying opportunities for optimization and automation.
• Conduct data integrity checks to ensure accuracy, consistency, and compliance across systems, databases, and reports.
• Develop and execute SQL queries to extract, manipulate, and analyze data for servicing lifecycle insights, performance metrics, and issue resolution.
• Use Postman to test APIs, validate integrations, and troubleshoot system interactions within the servicing ecosystem.
• Collaborate with stakeholders, including IT, operations, and compliance teams, to gather requirements and translate them into functional specifications.
• Support the full servicing lifecycle, from policy issuance and premium processing to claims adjudication and customer inquiries, ensuring seamless end-to-end workflows.
• Prepare detailed reports, dashboards, and visualizations to communicate findings and support decision-making.
• Stay updated on industry regulations, best practices, and emerging technologies in life and health insurance to inform process improvements.
• Participate in agile project teams, contributing to sprint planning, user stories, and testing phases.

Requirements

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field; advanced certifications (e.g., CBAP, PMP) are a plus.
• Minimum of 8 years of experience as a Business Analyst in the insurance industry, with specific expertise in servicing operations.
• In-depth knowledge of the life and health insurance servicing lifecycle, including policy administration and regulatory compliance.
• Proficiency in SQL for data querying, analysis, and reporting; experience with database management systems (e.g., Oracle, SQL Server) is preferred.
• Hands-on experience with Postman for API testing, endpoint validation, and integration troubleshooting.
• Strong skills in data integrity checks, including validation techniques, error detection, and quality assurance methodologies.
• Excellent analytical and problem-solving abilities, with a keen eye for detail and process improvement.
• Effective communication skills, both written and verbal, to articulate complex technical concepts to non-technical stakeholders.
• Ability to work in a fast-paced environment, manage multiple priorities, and collaborate in a team setting.

If this outstanding opportunity sounds like your next career move, please submit your resume in Word format via the Quick Apply Button.