21 Technical Expert jobs in Hong Kong

Subject Matter Expert

CHINA SCIENTIFIC (HK) LTD

Posted 13 days ago

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Job Description

1 week ago Be among the first 25 applicants

Founded in 1985, CHINA SCIENTIFIC (HK) LTD specializes in the sourcing and distribution of scientific and industrial equipment from established manufacturers and brands worldwide. The company is dedicated to providing high-quality, reliable products to meet the needs of various scientific and industrial sectors. Our extensive network and long-standing relationships with manufacturers ensure that we deliver the best solutions to our clients.

Company Description

Founded in 1985, CHINA SCIENTIFIC (HK) LTD specializes in the sourcing and distribution of scientific and industrial equipment from established manufacturers and brands worldwide. The company is dedicated to providing high-quality, reliable products to meet the needs of various scientific and industrial sectors. Our extensive network and long-standing relationships with manufacturers ensure that we deliver the best solutions to our clients.

Role Description

This is a full-time on-site role for a Subject Matter Expert at our Wan Chai location. The Subject Matter Expert will be responsible for providing expert knowledge and insights in their specific field, collaborating with teams to develop and implement solutions, conducting research, and staying updated with industry trends. Daily tasks include evaluating new products, providing technical support, and ensuring compliance with industry standards and regulations.

Qualifications
  • Expert knowledge in a specific scientific or industrial field
  • Experience in conducting research and evaluating new products
  • Strong technical support and problem-solving skills
  • Excellent communication and collaboration abilities
  • Ability to stay updated with industry trends and standards
  • Bachelor's degree in a related field; advanced degree preferred
  • Previous experience in a similar role is a plus

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
  • Industries International Trade and Development

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Islands District, Hong Kong SAR 4 weeks ago

Associate Specialist, Events (Contract Period: Sep 14 to Nov 15, 2025)

Islands District, Hong Kong SAR 2 days ago

Digital Innovation Consultant - APAC Region Digital Innovation Consultant - APAC Region Business Analyst X 2 roles | HKD 33K - HKD 38K | Immediate Start Client Solutions Manager, eCommerce, Greater China Order Management Specialist – Licensee Business Operation Senior Specialist, Operations Integration (1 Year Contract)

Islands District, Hong Kong SAR 2 days ago

V.I.E - Business Analyst & Marketing Project Coordinator - Hong Kong Junior Analyst, Treasury, Hong Kong (12 months contract)

Central & Western District, Hong Kong SAR 2 weeks ago

Customer Relationship Management Specialist Recruitment Consultant (Associate to Senior, Competitive Package) Corporate Performance Management Coordinator (Part-Time) Senior /CRM Specialist (9 month contract) Founder's Associate, Growth & Product (Remote) Admissions Consultant, U.S. Private Day/Boarding Schools Customer Relationship Management Specialist / Manager (CRM) ERP Consultant (Hong Kong) (Contract) - Graduates welcome

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Subject Matter Expert

Hong Kong, Hong Kong CHINA SCIENTIFIC (HK) LTD

Posted 13 days ago

Job Viewed

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Job Description

1 week ago Be among the first 25 applicants

Founded in 1985, CHINA SCIENTIFIC (HK) LTD specializes in the sourcing and distribution of scientific and industrial equipment from established manufacturers and brands worldwide. The company is dedicated to providing high-quality, reliable products to meet the needs of various scientific and industrial sectors. Our extensive network and long-standing relationships with manufacturers ensure that we deliver the best solutions to our clients.

Company Description

Founded in 1985, CHINA SCIENTIFIC (HK) LTD specializes in the sourcing and distribution of scientific and industrial equipment from established manufacturers and brands worldwide. The company is dedicated to providing high-quality, reliable products to meet the needs of various scientific and industrial sectors. Our extensive network and long-standing relationships with manufacturers ensure that we deliver the best solutions to our clients.

Role Description

This is a full-time on-site role for a Subject Matter Expert at our Wan Chai location. The Subject Matter Expert will be responsible for providing expert knowledge and insights in their specific field, collaborating with teams to develop and implement solutions, conducting research, and staying updated with industry trends. Daily tasks include evaluating new products, providing technical support, and ensuring compliance with industry standards and regulations.

Qualifications
  • Expert knowledge in a specific scientific or industrial field
  • Experience in conducting research and evaluating new products
  • Strong technical support and problem-solving skills
  • Excellent communication and collaboration abilities
  • Ability to stay updated with industry trends and standards
  • Bachelor's degree in a related field; advanced degree preferred
  • Previous experience in a similar role is a plus
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
  • Industries International Trade and Development

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Islands District, Hong Kong SAR 4 weeks ago

Associate Specialist, Events (Contract Period: Sep 14 to Nov 15, 2025)

Islands District, Hong Kong SAR 2 days ago

Digital Innovation Consultant - APAC Region Digital Innovation Consultant - APAC Region Business Analyst X 2 roles | HKD 33K - HKD 38K | Immediate Start Client Solutions Manager, eCommerce, Greater China Order Management Specialist – Licensee Business Operation Senior Specialist, Operations Integration (1 Year Contract)

Islands District, Hong Kong SAR 2 days ago

V.I.E - Business Analyst & Marketing Project Coordinator - Hong Kong Junior Analyst, Treasury, Hong Kong (12 months contract)

Central & Western District, Hong Kong SAR 2 weeks ago

Customer Relationship Management Specialist Recruitment Consultant (Associate to Senior, Competitive Package) Corporate Performance Management Coordinator (Part-Time) Senior /CRM Specialist (9 month contract) Founder's Associate, Growth & Product (Remote) Admissions Consultant, U.S. Private Day/Boarding Schools Customer Relationship Management Specialist / Manager (CRM) ERP Consultant (Hong Kong) (Contract) - Graduates welcome

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Technical Support Engineer

Schneider Electric

Posted 5 days ago

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Job Description

Join to apply for the Technical Support Engineer role at Schneider Electric

1 week ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Schneider Electric

  • Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
  • Managing customer relationships to ensure early and open communication that meets customer expectations
  • Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
  • Hotline support for technical enquiries
  • Using knowledge-bases to share information about known issues

Job responsibilities:

  • Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
  • Managing customer relationships to ensure early and open communication that meets customer expectations
  • Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
  • Hotline support for technical enquiries
  • Handle goods returns process
  • Using knowledge-bases to share information about known issues

Qualifications

Qualifications:

  • College Diploma or above in Electrical Engineering / Mechanical Engineering / Automation or related disciplines.
  • 2 - 3 years of working experience is preferred
  • Good command in English, Cantonese & Mandarin.
  • Good communication skills & good telephone manner
  • Have product knowledge of ACB, MCCB, PLC or UPS
  • Good PC skills including Word, Excel, PowerPoint

What we offer:

  • Double pay
  • Medical and dental benefits (including spouse and children)
  • Annual leave and additional 1 day of birthday leave
  • On-the-job Training
  • Positive & supportive working environment

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

Schedule: Full-time
Req: 009FBESeniority level
  • Seniority level Entry level
Employment type
  • Employment type Temporary
Job function
  • Job function Quality Assurance
  • Industries Automation Machinery Manufacturing

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Get notified about new Technical Support Engineer jobs in Quarry Bay, Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$28,000.00 2 months ago

Wan Chai District, Hong Kong SAR 2 months ago

Tai Po District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Technical Support Engineer Asia Pacific Region

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

M365 Engineer (Tier 2-3 Support, Up to 70K) L2 Technical Support Consultant & Backend Engineer (China, remotely) Regional IT Service Desk Engineer Asia Pacific

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Technical Support Specialist

Stefanini North America and APAC

Posted 6 days ago

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Job Description

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager

Details:

Job Description

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager

Job Requirements

Details:

  • Excellent proven track record supporting clients in a financial environment
  • Excellent proven customer service based approach
  • Proven ability to prioritize tasks and issues according to the business impact
  • Good written and verbal communication skills
  • Good time management skills
  • Able to work in a high pressure environment
  • Strong organizational and analytical skills
  • Ability to multi-task and work under pressure
  • Ability to work autonomously and within team
  • Flexible and proactive with a "will do' attitude
  • Takes responsibility and follows through on issues to closure and root cause resolution
  • Demonstrable desire to achieve
  • Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
  • Dress Code: Business casual

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Business Support Specialist (Contract Renewable)

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Technical Support Engineer

Michael Page

Posted 7 days ago

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Job Description

Join to apply for the Technical Support Engineer role at Michael Page .

About Our Client

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

Job Description
  1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
  2. Build excellent relationships with clients to ensure high customer satisfaction.
  3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
  4. Collaborate with other departments to deliver positive customer outcomes.
  5. Work with product management and development teams to channel client feedback into future releases.
  6. Provide technical documentation for complex workarounds and solutions.
  7. Improve key operational processes based on experience.
  8. Read complex application logs to determine likely causes.
  9. Monitor system alerts, perform initial diagnosis, and escalate as needed.
The Successful Applicant
  • Education: Associate degree or higher, preferably in IT or related fields.
  • Experience: Relevant IT support experience.
  • Technical Skills: Familiar with Windows and Mac OS, basic networking.
  • Knowledge: Cisco phone systems, domain account management.
  • Languages: Strong communication skills in Mandarin, Cantonese, and English.
  • Soft Skills: Problem-solving and excellent communication abilities.
What's on Offer

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Contact

Royce Chan

Quote job ref: JN-052025-6748367

Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology and Engineering
  • Industries: Financial Services, Accounting, Banking
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Technical Support Specialist

HedgeSPA (Sophisticated Predictive Analytics for Hedge Funds and Leading Institutions)

Posted 7 days ago

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Job Description

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Description
  • Install and configure operating systems, platform solutions, and databases internally for staging and at customer sites.
  • Respond to customer inquiries and assist in troubleshooting and resolving technical issues.
  • Actively update, maintain, and monitor all aspects of cloud or on-premise installations.
  • Resolve technical issues related to interruptions.
  • Maintain an incident log detailing all required system updates, as well as the date of completion.
  • Organize and file documentation pertaining to warranties and instructional guides for all third-party licenses.
  • Assist in creating user-friendly training and support materials related to troubleshooting and usage.
Requirements
  • Minimal experience level: Over 1 year.
  • Career Level: Entry Level.
  • Minimum English Level: Daily Conversation (English usage about 50%).
  • Minimum Education Level: Associate Degree/Diploma.
  • Required Skills:
    • Diploma or higher in Computer, Engineering, or technical courses.
    • Knowledge of financial products and risk analytics.
    • Knowledge of Javascript, Java, C++, and/or MySQL.
    • Web application knowledge is advantageous.
Benefits
  • American-style Employee Stock Option Scheme.
  • Negotiable salary based on experience.
  • Bonuses paid on top of salary.
Additional Details
  • Seniority level: Entry level.
  • Employment type: Full-time.
  • Job function: Information Technology.
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Engineer, Technical Support

AVI-SPL Asia Pacific

Posted 14 days ago

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Job Description

2 days ago Be among the first 25 applicants

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WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Long Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike. The Technical Support Engineer (TSE) can be either the initial or secondary contact point for AVI-SPL customers both internal and external.

Day-To-Day Responsibilities

  • Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
  • Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives.
  • Participate in On-site dispatching, technical troubleshooting and case remediation
  • Maintain the TSE case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s
  • Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients
  • Provide client support to users in the operations and configuration of videoconferencing systems
  • Participate as needed in prescribed training curriculum
  • Follow up on open issues with escalation groups to provide feedback to customer
  • May need to travel to various job sites
  • Obtain/maintain industry/manufacturer hardware certifications as required
  • Other duties assigned as needed

Skills And Abilities

WHAT WE’RE LOOKING FOR

  • Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
  • Self-starter capable of working independently and ensuring to meet deadlines
  • Excellent communication and interpersonal skills, both verbal and written
  • Ability to balance multiple tasks with changing priorities
  • Excellent structured problem-solving skills
  • Demonstrate time management skills with attention to detail
  • Ability to troubleshoot basic AV and Video Teleconferencing issues

Education & Experience

  • High School Diploma or equivalent is required
  • Formal education in Electronics or related field preferred
  • Minimum 2-3 years AV/Teleconferencing experience
  • Minimum 2 years customer service experience
  • Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure
  • Demonstrated knowledge of AV Control systems and integrated room peripherals is desired
  • This position requires the applicant to hold industry-recognized certifications as prescribed

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Desktop & Infrastructure Support Specialist

Wan Chai District, Hong Kong SAR 3 months ago

Front Office Application Support - Global Buy Side Firm - Hong Kong Regional IT Service Desk Engineer Asia Pacific

Wan Chai District, Hong Kong SAR 3 days ago

ELV System Engineer or Manager(ICT & Security) System Engineer (NetApp | Financial Institution | SI )

Central & Western District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Low Latency Network Engineer (VP) - Leading Investment Bank

Eastern District, Hong Kong SAR 1 week ago

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Technical Support Specialist

ManpowerGroup

Posted 22 days ago

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Job Description

国际脱碳技术解决方案经理

国际脱碳技术解决方案经理

所属部门 :国际部技术中心

工作地点 :中国南京(总部)、中国香港(派驻基地)

汇报对象 :国际技术总监

职位概述

集团国际技术核心成员,负责主导脱碳技术解决方案的全球化输出,聚焦碳捕获与封存(CCUS)、工业能效提升、新能源集成等领域。需具备深厚的 EPC(工程总承包)项目管理经验,能独立设计符合国际标准的脱碳技术方案,并在海外客户技术交流、国际行业峰会中提供专业技术支撑,推动集团碳科技解决方案在发达国家能源项目中的落地实施。

核心工作职责

  • 国际技术方案设计与输出
  • 主导海外脱碳项目的技术方案编制,包括工艺设计、设备选型、技术经济分析(如 CCUS 项目的捕集效率测算、能耗评估等);
  • 结合 EPC 项目经验,制定符合国际规范的技术执行标准(如 ASME、ISO 等),确保方案可落地性;
  • 协同海外工程团队,提供从技术设计到现场施工的全流程技术支持,解决跨境项目中的技术难点。
  • 客户技术交流与需求对接
  • 与欧美、亚太等发达国家的能源企业、政府机构开展技术研讨会,深度解读集团脱碳技术优势(如新型碳吸附材料、智能碳管理系统等);
  • 针对客户特定需求(如电厂碳减排、工业流程脱碳),提供定制化技术解决方案,主导技术条款谈判;
  • 跟踪国际脱碳技术前沿动态,定期向内部团队传递行业趋势(如欧盟碳边境调节机制 CBAM 对技术方案的影响)。
  • 国际会议与行业平台技术展示
  • 代表公司出席联合国气候技术峰会、世界能源工程大会等国际活动,进行全英文技术演讲与 PPT 演示;
  • 策划海外技术路演,向潜在客户展示集团在脱碳领域的 EPC 项目案例(如某跨国电厂碳捕获项目的技术实施路径);
  • 与国际科研机构、行业协会合作,参与脱碳技术标准制定,提升公司国际技术话语权。
  • 跨境项目技术管理
  • 参与海外 EPC 项目的技术评标、施工督导及验收,确保项目符合当地环保法规与技术规范;
  • 协调香港办公室及海外分支机构,提供技术培训与支持,推动本土化技术团队建设;
  • 管理技术文档的国际化转换(如将中文技术手册翻译为英文并适配国际标准)。

职位要求

  • 硬性条件
  • 学历背景 :本科及以上学历,化学工程、环境工程、能源工程等工科专业优先,硕士学历者加分;
  • 语言能力 :英语流利(雅思 7.0+/ 托福 100+),可独立撰写英文技术文件,具备国际会议全英文演讲经验;
  • 出差适应 :可接受每月 1-2 次发达国家出差(如美国、德国、日本),持有有效商务签证或快速办理资质。
  • 专业经验
  • 脱碳技术 :3 年以上脱碳技术研发或应用经验,熟悉 CCUS、VSA/PSA 碳捕集、氢能脱碳等至少一种主流技术路线;
  • EPC 背景 :2 年以上能源 / 环保领域 EPC 项目技术管理经验,主导过至少 2 个海外脱碳项目的技术方案设计;
  • 行业认证 :持有 PMP、注册化工工程师(国际认证优先)或碳管理相关资质(如 ISO 14064 核查员)者优先。
  • 核心技能
  • 技术方案能力 :能使用 Aspen Plus、HYSYS 等工程软件进行流程模拟,具备技术经济性分析能力;
  • 跨文化沟通 :熟悉欧美、东南亚市场的技术商务习惯,能精准传递技术价值并应对客户质疑;
  • 项目管理 :掌握 EPC 项目技术管控要点(如设计变更管理、技术风险评估),能协调跨部门资源。
  • 软性素质
  • 对全球碳中和政策(如欧盟 Green Deal、美国 IRA 法案)有深入理解,具备技术前瞻性;
  • 具备较强的问题解决能力,能在跨境技术冲突中快速定位解决方案;
  • 可接受南京 - 香港两地联动工作模式,适应高强度国际项目节奏。

职业发展与福利

  • 参与集团海外重点项目(如东南亚大型 CCUS EPC 项目),接触国际顶尖能源企业技术团队;
  • 提供香港派驻机会及海外技术培训(如参加美国碳捕集技术研讨会);
  • 薪资结构:底薪 + 项目技术奖金 + 海外出差津贴(综合年薪面议,含技术专利分红)。

公司技术背景补充

公司深耕生态碳管理技术,核心业务涵盖:

  • 工业脱碳:电厂碳捕获、钢铁 / 化工行业能效提升技术;
  • 新能源集成:绿氢制备与碳利用、智能微电网脱碳解决方案;
  • EPC 能力:具备从技术设计到施工交付的全链条脱碳项目实施经验,已完成国内多个千万吨级碳捕集项目。
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Technical Support Specialist

Hong Kong, Hong Kong Stefanini North America and APAC

Posted today

Job Viewed

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Job Description

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager
Details:
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager
Job Requirements
Details:
  • Excellent proven track record supporting clients in a financial environment
  • Excellent proven customer service based approach
  • Proven ability to prioritize tasks and issues according to the business impact
  • Good written and verbal communication skills
  • Good time management skills
  • Able to work in a high pressure environment
  • Strong organizational and analytical skills
  • Ability to multi-task and work under pressure
  • Ability to work autonomously and within team
  • Flexible and proactive with a "will do' attitude
  • Takes responsibility and follows through on issues to closure and root cause resolution
  • Demonstrable desire to achieve
  • Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
  • Dress Code: Business casual
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Technical Support Engineer

Hong Kong, Hong Kong Schneider Electric

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Join to apply for the Technical Support Engineer role at Schneider Electric

1 week ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Schneider Electric

  • Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
  • Managing customer relationships to ensure early and open communication that meets customer expectations
  • Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
  • Hotline support for technical enquiries
  • Using knowledge-bases to share information about known issues

Job responsibilities:

  • Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
  • Managing customer relationships to ensure early and open communication that meets customer expectations
  • Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
  • Hotline support for technical enquiries
  • Handle goods returns process
  • Using knowledge-bases to share information about known issues

Qualifications

Qualifications:

  • College Diploma or above in Electrical Engineering / Mechanical Engineering / Automation or related disciplines.
  • 2 - 3 years of working experience is preferred
  • Good command in English, Cantonese & Mandarin.
  • Good communication skills & good telephone manner
  • Have product knowledge of ACB, MCCB, PLC or UPS
  • Good PC skills including Word, Excel, PowerPoint

What we offer:

  • Double pay
  • Medical and dental benefits (including spouse and children)
  • Annual leave and additional 1 day of birthday leave
  • On-the-job Training
  • Positive & supportive working environment

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

Schedule: Full-time
Req: 009FBESeniority level
  • Seniority level Entry level
Employment type
  • Employment type Temporary
Job function
  • Job function Quality Assurance
  • Industries Automation Machinery Manufacturing

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Get notified about new Technical Support Engineer jobs in Quarry Bay, Hong Kong SAR .

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Technical Support Engineer Asia Pacific Region

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

M365 Engineer (Tier 2-3 Support, Up to 70K) L2 Technical Support Consultant & Backend Engineer (China, remotely) Regional IT Service Desk Engineer Asia Pacific

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