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25 Technical Liaison jobs in Hong Kong

Manager, Client Relations (Hong Kong based)

Hong Kong, Hong Kong Invesco Asia Pacific

Posted 10 days ago

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Job Description

workfromhome

Manager, Client Relations (Hong Kong based)

Join to apply for the Manager, Client Relations (Hong Kong based) role at Invesco Asia Pacific

Manager, Client Relations (Hong Kong based)

Join to apply for the Manager, Client Relations (Hong Kong based) role at Invesco Asia Pacific

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!

Job Description

Who we are:

With over $1.9 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life.

Key Responsibilities

Client Understanding and Compliance:

Develop a comprehensive understanding of the assigned client's organizational structure and investment priorities.
Ensure thorough knowledge of the client's reporting, regulatory requirements, and servicing guidelines.

Communication and Relationship Management:

Establish and maintain regular communication with institutional sales, portfolio management, and key stakeholders.
Continuously evaluate client needs and design an effective approach to relationship management.

Client Coordination and Support:

Promptly and accurately coordinate client requests, facilitating dialogue between clients and internal teams regarding IMA/IG changes, investment reviews, presentations, reporting, and fund account setup/operations.
Assist with AML documentation during new account onboarding and subsequent refreshes as required by the Compliance/AML team.

Performance Reviews and Issue Resolution:

Independently moderate performance reviews with clients and drive solutions to address any operations-related issues or concerns.
Actively measure and monitor the success of client accounts, focusing on investment and service level execution.

Project Management:

Lead or assist with regular client relationship or ad hoc projects, ensuring high quality and client satisfaction.
Consistently seek ways to enhance client service and improve internal coordination.

Time and Resource Management:

Organize and prioritize time and resources to meet goals and expectations.

Team Collaboration:

Perform any other duties assigned by the Head of Client Relations or the firm.
Maintain a harmonious and positive team spirit.

The Experience You Bring:

University degree specializing in Economics, Business or Finance
Solid 7+ years (4 years for Assistant Manager) Institutional Client Relations working experience within the financial services industry, preferably in asset management sector
Processes of good understanding of institutional asset management industry, regulation and needs of institutional clients
Solid knowledge of different investment assets, product capabilities, operations and services
Fluency in written and oral communication in English, Cantonese and Mandarin Chinese

Key Competencies

Strong team player with high integrity, self-motivated, committed and positive working attitude
Excellent interpersonal and communication skills, with ability to cooperate in a team environment and work under pressure (individual and team bases) and tight timeline
Analytical and organizational skills to determine the needs of the client and drive feasible solutions
Professional and presentable with ability to moderate client review meetings face to face
Great attention to details with ability to prioritize, multi-task and project manage
Demonstrate strong numbers aptitude
Proficiency with Microsoft Office (Word, Excel, and PowerPoint)
SFC License for RA 1 (Dealing in Securities)
Chartered Financial Analyst or Chartered Accountant is a distinct advantage

Our benefit policy includes but not limited to:

25 days annual leave plus flexible paid time off
Hybrid work schedule
Learning and development programs
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan

How to Apply:

Apply for the role directly here or at Invesco Careers: Careers at Invesco | APAC.

To know more about us:

About Invesco:
About our Culture:
About our CR program:

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

Yes

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable local laws governing non-discrimination in employment.

Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within twelve weeks may consider their application unsuccessful. All related information will be kept in our file for future recruitment purposes. When there are vacancies in our subsidiary or associate companies, we may transfer the application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance, job applicants have a right to request access to, and to request correction of, Personal Data in relation to the application. If job applicants wish to exercise these rights, they should contact the Human Resources department.

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Sales and Business Development
Industries Investment Management and Financial Services

Referrals increase your chances of interviewing at Invesco Asia Pacific by 2x

Get notified about new Client Manager jobs in Hong Kong, Hong Kong SAR .

Client Account Manager - Global Family and Institutional Wealth Assistant Manager, Customer Relationship Client Solutions Manager, eCommerce, Greater China Manager, Customer Experience & Relations Senior Vice President, Client Onboarding Group Manager

Kowloon City District, Hong Kong SAR 5 days ago

Client Relationship Manager - FT Professional Customer Relationship Manager (Customer Contact Centre) (HK) Private Bank Relationship Manager- Wealth Management (Hong Kong) Manager, Customer Experience & Tourism Business

Sha Tin District, Hong Kong SAR 1 week ago

Associate Relationship Manager (Hong Kong)

Kwun Tong District, Hong Kong SAR 3 months ago

Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)

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Manager, Client Relations (Hong Kong based)

Hong Kong, Hong Kong Invesco Asia Pacific

Posted 3 days ago

Tap Again To Close

Job Description

Manager, Client Relations (Hong Kong based)

Join to apply for the Manager, Client Relations (Hong Kong based) role at Invesco Asia Pacific

Manager, Client Relations (Hong Kong based)

Join to apply for the Manager, Client Relations (Hong Kong based) role at Invesco Asia Pacific

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.
If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!
Job Description
Who we are:
With over $1.9 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life.
Key Responsibilities

Client Understanding and Compliance:

Develop a comprehensive understanding of the assigned client's organizational structure and investment priorities.
Ensure thorough knowledge of the client's reporting, regulatory requirements, and servicing guidelines.

Communication and Relationship Management:

Establish and maintain regular communication with institutional sales, portfolio management, and key stakeholders.
Continuously evaluate client needs and design an effective approach to relationship management.

Client Coordination and Support:

Promptly and accurately coordinate client requests, facilitating dialogue between clients and internal teams regarding IMA/IG changes, investment reviews, presentations, reporting, and fund account setup/operations.
Assist with AML documentation during new account onboarding and subsequent refreshes as required by the Compliance/AML team.

Performance Reviews and Issue Resolution:

Independently moderate performance reviews with clients and drive solutions to address any operations-related issues or concerns.
Actively measure and monitor the success of client accounts, focusing on investment and service level execution.

Project Management:

Lead or assist with regular client relationship or ad hoc projects, ensuring high quality and client satisfaction.
Consistently seek ways to enhance client service and improve internal coordination.

Time and Resource Management:

Organize and prioritize time and resources to meet goals and expectations.

Team Collaboration:

Perform any other duties assigned by the Head of Client Relations or the firm.
Maintain a harmonious and positive team spirit.

The Experience You Bring:

University degree specializing in Economics, Business or Finance
Solid 7+ years (4 years for Assistant Manager) Institutional Client Relations working experience within the financial services industry, preferably in asset management sector
Processes of good understanding of institutional asset management industry, regulation and needs of institutional clients
Solid knowledge of different investment assets, product capabilities, operations and services
Fluency in written and oral communication in English, Cantonese and Mandarin Chinese

Key Competencies

Strong team player with high integrity, self-motivated, committed and positive working attitude
Excellent interpersonal and communication skills, with ability to cooperate in a team environment and work under pressure (individual and team bases) and tight timeline
Analytical and organizational skills to determine the needs of the client and drive feasible solutions
Professional and presentable with ability to moderate client review meetings face to face
Great attention to details with ability to prioritize, multi-task and project manage
Demonstrate strong numbers aptitude
Proficiency with Microsoft Office (Word, Excel, and PowerPoint)
SFC License for RA 1 (Dealing in Securities)
Chartered Financial Analyst or Chartered Accountant is a distinct advantage

Our benefit policy includes but not limited to:

25 days annual leave plus flexible paid time off
Hybrid work schedule
Learning and development programs
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan

How to Apply:

Apply for the role directly here or at Invesco Careers: Careers at Invesco | APAC.

To know more about us:

About Invesco:
About our Culture:
About our CR program:

Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
Yes
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.
Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable local laws governing non-discrimination in employment.
Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within twelve weeks may consider their application unsuccessful. All related information will be kept in our file for future recruitment purposes. When there are vacancies in our subsidiary or associate companies, we may transfer the application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance, job applicants have a right to request access to, and to request correction of, Personal Data in relation to the application. If job applicants wish to exercise these rights, they should contact the Human Resources department. Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Sales and Business Development
Industries Investment Management and Financial Services

Referrals increase your chances of interviewing at Invesco Asia Pacific by 2x

Get notified about new Client Manager jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 5 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Associate Relationship Manager (Hong Kong)

Kwun Tong District, Hong Kong SAR 3 months ago

Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)

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Technical Support (Helpdesk)

Interactive Brokers

Posted 10 days ago

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Job Description

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

Handling client inquiries about IBKR's security system via phone, tickets and chat
Problem management with a focus on security protocols and practices
Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
Identification and escalation of issues about the secure login of clients using IBKR's smartphone app

Qualification

Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
Experience with Windows and/or macOS and basic office applications
Experience and knowledge of Android/iOS smartphone operating systems
Fluency in Cantonese and English (knowing Mandarin is a plus)

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant
Excellent health and welfare benefits including medical, dental, specialist and inpatient
Competitive package of Annual Leave
Daily lunch ordered in-house with a fully stocked kitchen
Modern offices with multi-monitor setups
Great work-life balance
Unique opportunity to gain exposure to global financial products, markets and clientele
Opportunities for career progression and job scope expansion in a global company with a growing local presence
Hybrid work arrangement role permitting

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Hong Kong SAR $23,000.00-$26,000.00 6 days ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

Wan Chai District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 2,000.00-CN 0,000.00 1 year ago

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Technical Support Engineer

Michael Page

Posted 10 days ago

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Job Description

Join to apply for the Technical Support Engineer role at Michael Page .

About Our Client

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

Job Description

Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
Build excellent relationships with clients to ensure high customer satisfaction.
Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
Collaborate with other departments to deliver positive customer outcomes.
Work with product management and development teams to channel client feedback into future releases.
Provide technical documentation for complex workarounds and solutions.
Improve key operational processes based on experience.
Read complex application logs to determine likely causes.
Monitor system alerts, perform initial diagnosis, and escalate as needed.

The Successful Applicant

Education: Associate degree or higher, preferably in IT or related fields.
Experience: Relevant IT support experience.
Technical Skills: Familiar with Windows and Mac OS, basic networking.
Knowledge: Cisco phone systems, domain account management.
Languages: Strong communication skills in Mandarin, Cantonese, and English.
Soft Skills: Problem-solving and excellent communication abilities.

What's on Offer

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Contact

Royce Chan

Quote job ref: JN-052025-6748367

Additional Details

Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology and Engineering
Industries: Financial Services, Accounting, Banking

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Technical Support Specialist

Stefanini Group

Posted 10 days ago

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Job Description

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Stefanini Group

Talent Acquisition Specialist II (APAC) at Stefanini Group.

Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager.

Requirements:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager

•Resolve Hardware / Software issues

•Experience with VPN, Soft Phones, Remote Desktop, VDI

•Asset Tracking / Inventory Management

•Only fully vaccinated candidates will be considered.

•This is a requirement to work in our clients facility.

Seniority level

Seniority level Entry level

Employment type

Employment type Contract

Job function

Job function Information Technology
Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini Group by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong SAR .

Application, Infrastructure & Service Management, Off Application Support Analyst - Technology

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 days ago

Sr. Support Analyst, FIX Connectivity, IT

Tai Po District, Hong Kong SAR 4 hours ago

Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago

Senior Windows Platform Operations Engineer (L2)

Kwun Tong District, Hong Kong SAR 1 month ago

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Technical Support Professional

Deltapath

Posted 10 days ago

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Job Description

6 days ago Be among the first 25 applicants

Direct message the job poster from Deltapath

Customer Support Engineer
We are looking for a technically inclined, customer-obsessed engineer to join us as our Customer Support Engineer. You will work closely with our customers and help them get the most out of our products and ensure their success.

Deltapath Support is a team of talented and ambitious problem solvers. Our culturally diverse team is truly multinational, spanning from Deltapath’s California headquarters to Hong Kong, Tokyo, Taiwan, New Zealand and Manila. We value customer experience above all else, and we invite you to join us in continuing the legacy.

As a Customer Support Engineer, you will be working with a group of approachable and supportive teammates and engaging in collective problem-solving. Bring in your knowledge, insights, and expertise to build great relationships with our partners and customers and help them achieve more.

Skills & Experience:

Degree/diploma in computing/telecommunication, or related engineering field.
Fluency in Cantonese, Mandarin, and English.
Knowledge in the following areas will be extremely useful.
Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
Networking Administration and troubleshooting.
SIP and CCNA skill set.
IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment.
Previous experience in customer focused position is a plus.

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Information Technology
Industries Telecommunications

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Kwun Tong District, Hong Kong SAR 2 months ago

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Sr. Support Analyst, FIX Connectivity, IT

Hong Kong SAR $23,000.00-$26,000.00 1 week ago

Wan Chai District, Hong Kong SAR 22 hours ago

Senior Windows Platform Operations Engineer (L2)

Kwun Tong District, Hong Kong SAR 1 month ago

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Technical Support Specialist

Stefanini North America and APAC

Posted 10 days ago

Tap Again To Close

Job Description

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager

Details:

Job Description

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager

Job Requirements

Details:

Excellent proven track record supporting clients in a financial environment
Excellent proven customer service based approach
Proven ability to prioritize tasks and issues according to the business impact
Good written and verbal communication skills
Good time management skills
Able to work in a high pressure environment
Strong organizational and analytical skills
Ability to multi-task and work under pressure
Ability to work autonomously and within team
Flexible and proactive with a "will do' attitude
Takes responsibility and follows through on issues to closure and root cause resolution
Demonstrable desire to achieve
Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
Dress Code: Business casual

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Information Technology
Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Business Support Specialist (Contract Renewable)

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Technical Support Engineer

Options Technology

Posted 10 days ago

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Job Description

Join to apply for the Technical Support Engineer role at Options Technology

5 days ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Options Technology

Location: Hong Kong

Salary: Competitive

Join our team of expert engineers in the Options Support Team!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
Continuous career development opportunities: We provide professional skills development and technical training.
The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.

The Role

For this role we are looking for a Support Desk Analyst to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.

We’re looking for someone who has technical proficiency in:

1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
Support Desk call logging tools – HP service centre / Remedy / Infra.
Senior Management / VIP Support.
Cisco Unified Call Manager.
Bloomberg/Reuters.
MCP / MCITP Windows 7 / MCDST / MCSA.
ITIL v3 Foundation.
Data Centre experience.
On call / Out of hours experience.
Apple products / Mobile technologies.

Typical Job Duties Would Include

Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
Issue customers with details of call assignment and likely resolution timescales.
Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
Monitor and update all incidents and requests, including calls assigned to external suppliers.
Review incidents and requests with customers and work together to continuously improve service delivery provision.
Deal directly with requests and complaints alike and escalate where necessary.
TCP/IP Troubleshooting.
LAN/WAN troubleshooting Skills.
Building and Maintaining Desktop/Laptops (HP/Dell).

We’re Also Looking For Candidates With

Strong research, writing and communication skills.
Ability to work in a fast-paced and changeable working environment.
Exceptional organisational skills and strong attention to detail.
Desire to travel and see the world.
Ability to work independently and manage your own projects in a professional manner.
A passion for innovation and the financial technology sector.
Strong interpersonal skills.
Project management skills and proven ability to manage own workload.

How to apply

Please submit a CV and cover letter to the Technical Support Engineer position on the Options Career Page at On your CV, please include a section on your Hobbies and Interests. On the covering letter please detail the role you are applying to, along with your availability.

If you have any questions about this position, please contact

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Information Technology
Industries IT Services and IT Consulting

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Technical Support Specialist

Hong Kong, Hong Kong Stefanini North America and APAC

Posted 3 days ago

Tap Again To Close

Job Description

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager

Details:
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Provide swift and professional deskside IT support
Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
Collaborate with other support groups across global locations to help troubleshoot client issues
Utilize tools for building, monitoring and troubleshooting client devices
Participate in Disaster recovery testing exercises
Upholding procedures for logging, reporting, and statistically monitoring desktop operations
Write technical support and client documentation in form of Knowledgebase articles
Meet or exceed expected customer service levels
Other duties as assigned by the Level 2 Support Manager

Job Requirements
Details:

Excellent proven track record supporting clients in a financial environment
Excellent proven customer service based approach
Proven ability to prioritize tasks and issues according to the business impact
Good written and verbal communication skills
Good time management skills
Able to work in a high pressure environment
Strong organizational and analytical skills
Ability to multi-task and work under pressure
Ability to work autonomously and within team
Flexible and proactive with a "will do' attitude
Takes responsibility and follows through on issues to closure and root cause resolution
Demonstrable desire to achieve
Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
Dress Code: Business casual

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Information Technology
Industries IT Services and IT Consulting