What Jobs are available for Technical Operations in Hong Kong?

About The Role
Swiss Re continues to enhance the CRES functions to better align with business needs in the region and global operating model. This regional role will be responsible for the execution of the technical facilities management and internal environment management (sustainability) workstreams.

A solid discipline of operational excellence is required for this regional facilities role. Implementation of workplace technical/engineering guidelines, standards and policy will be undertaken under the direction of the regional operations head and global process owners.

Key Responsibilities
Technical Operations

Technical subject matter expertise

• ICT Facility MEP design and operation (power, cooling, safety security) to support IT production system
• Sustainability, health and well being knowledge to enhance the workplace experience and internal environmental quality.
• Design, build, commission, and maintenance track record of:
• Electrical Extra Low Voltage (ELV) system
• Mechanical systems (Chiller, AHU, PAC, FCU, etc)
• UPS/Inverter
• Lighting Control System (DALI, KNX, etc)
• Leak Detection system
• Fire alarm and intrusion system
• Plumbing
• Metering
• Access control system and CCTV
• Internet of Things (IoT)

Across areas of subject matter expertise be responsible for;

• Base Building Infrastructure and Facility Operation
• Asset Management
• Planned Maintenance (Preventive and Statutory)
• Critical Activities (Site power down, critical maintenance, IT changes)
• Incident Management
• Projects; office relocation, new site establishment, office downsizing/restack

Internal Environment Management

• Lead the environmental and energy management in the region in line with the environmental policy established in Swiss Re's environmental management system (ISO 14001)
• Drive continuous improvement initiative in all APAC offices according to the findings in the internal & external audits, review of EPI data trends, reflections obtained from management review.
• Secure timely reporting of Environmental Performance Indicators (EPI) and data quality.
• Conduct due diligence in the new site selection, leasing contract renewal, purchasing materials, office consumables and equipment.
• Establish and implement the carbon emission reduction pathways.
• Support the building labels certification (LEED certification or other local green building certification systems)

Physical Security Operation

• Coordinate with CF IT, Head Physical Security APAC and regional security system vendor for the troubleshooting and rectification of the CCTV and PACS issues.
• Remote support the testing and commissioning when there is a need of security system change.
• Review and maintain the access profiles jointly with Head Physical Security APAC.

About You

• Bachelor's degree, major in engineering related disciplines is a must
• ISO 14001 lead auditor certification is desired
• Minimum of 10 years' experience in engineering services operation and infra projects context.
• Corporate Real Estate experience is a must, financial services and banking industry is desired.
• Medium size (~200K sq ft) project MEP design and execution experience is a must
• Deep knowledge on Building Management System design, implementation and operation is a must
• ITIL based change & incident management knowledge and track record.
• Experience with ISO14001 standards is desired
• Solid understanding of large/complex corporations and corresponding premises needs is essential.
• Capability to provide umbrella operational function as well as detailed solutions for in-country needs.
• A refined interpersonal skill in a culturally and geographically diverse team is essential.
• Ability to meet demanding requirements and deadlines.
• Highly motivated with a strong business acumen and outstanding written/oral communication skills are essential.
• Excellent inter-personal, people management and business aligned skills, together with a strong desire to lead by example.
• Willing to travel within APAC for infra project, external ISO audit and workshops

The base salary range for this position will be shared with you during the interview process

About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords
Reference Code:

Location: Hong Kong, Hong Kong SAR, HK

About the Role

Swiss Re continues to enhance the CRES functions to better align with business needs in the region and global operating model. This regional role will be responsible for the execution of the technical facilities management and internal environment management (sustainability) workstreams.

A solid discipline of operational excellence is required for this regional facilities role. Implementation of workplace technical/engineering guidelines, standards and policy will be undertaken under the direction of the regional operations head and global process owners.

Key Responsibilities:

Technical Operations

Technical subject matter expertise

• ICT Facility MEP design and operation (power, cooling, safety security) to support IT production system
• Sustainability, health and well being knowledge to enhance the workplace experience and internal environmental quality.
• Design, build, commission, and maintenance track record of:
• Electrical Extra Low Voltage (ELV) system
• Mechanical systems (Chiller, AHU, PAC, FCU, etc)
• UPS/Inverter
• Lighting Control System (DALI, KNX, etc)
• Leak Detection system
• Fire alarm and intrusion system
• Plumbing
• Metering
• Access control system and CCTV
• Internet of Things (IoT)

Across areas of subject matter expertise be responsible for;

• Base Building Infrastructure and Facility Operation
• Asset Management
• Planned Maintenance (Preventive and Statutory)
• Critical Activities (Site power down, critical maintenance, IT changes)
• Incident Management
• Projects; office relocation, new site establishment, office downsizing/restack

Internal Environment Management

• Lead the environmental and energy management in the region in line with the environmental policy established in Swiss Re's environmental management system (ISO 14001)
• Drive continuous improvement initiative in all APAC offices according to the findings in the internal & external audits, review of EPI data trends, reflections obtained from management review.
• Secure timely reporting of Environmental Performance Indicators (EPI) and data quality.
• Conduct due diligence in the new site selection, leasing contract renewal, purchasing materials, office consumables and equipment.
• Establish and implement the carbon emission reduction pathways.
• Support the building labels certification (LEED certification or other local green building certification systems)

Physical Security Operation

• Coordinate with CF IT, Head Physical Security APAC and regional security system vendor for the troubleshooting and rectification of the CCTV and PACS issues.
• Remote support the testing and commissioning when there is a need of security system change.
• Review and maintain the access profiles jointly with Head Physical Security APAC.

About You

• Bachelor's degree, major in engineering related disciplines is a must
• ISO 14001 lead auditor certification is desired
• Minimum of 10 years' experience in engineering services operation and infra projects context.
• Corporate Real Estate experience is a must, financial services and banking industry is desired.
• Medium size (~200K sq ft) project MEP design and execution experience is a must
• Deep knowledge on Building Management System design, implementation and operation is a must
• ITIL based change & incident management knowledge and track record.
• Experience with ISO14001 standards is desired
• Solid understanding of large/complex corporations and corresponding premises needs is essential.
• Capability to provide umbrella operational function as well as detailed solutions for in-country needs.
• A refined interpersonal skill in a culturally and geographically diverse team is essential.
• Ability to meet demanding requirements and deadlines.
• Highly motivated with a strong business acumen and outstanding written/oral communication skills are essential.
• Excellent inter-personal, people management and business aligned skills, together with a strong desire to lead by example.
• Willing to travel within APAC for infra project, external ISO audit and workshops

The base salary range for this position will be shared with you during the interview process

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords:

Reference Code:

Company description:

The Hong Kong Jockey Club

Job description:

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The Cyber Security Department is essential to the Club's ongoing success, safeguarding information assets, IT systems, networks, and cloud platforms while ensuring the resilience and continuity of critical operations. Through the implementation of strong risk governance frameworks and cybersecurity standards, the department protects the Club against emerging threats and ensures compliance with regulatory requirements in Hong Kong and China.

As the first line of defense, the department plays a key role in maintaining the Club's reputation and operational resilience. Its core responsibilities include identifying and addressing vulnerabilities, protecting sensitive information, ensuring rapid incident response, overseeing access management, and promoting Club-wide cybersecurity awareness.

The Job

You will:

• Monitor and analyse security events from EDR, NDR, SIEM, and other threat detection platforms
• Work with MSSP to ensure timely delivery of monitoring, alerting, and incident response services aligned with internal standards
• Work with the defence engineering team to conduct fine-tuning of detection rules and alert thresholds, enhancing accuracy and reducing false positives
• Utilise threat intelligence sources to enrich investigations with contextual data, IOCs, and insights on attacker TTPs
• Maintain up-to-date knowledge of emerging threats, vulnerabilities, and attack techniques
• Perform proactive threat hunting to identify undetected threats within the environment
• Investigate and respond to cybersecurity incidents in a timely and effective manner
• Perform advanced threat analysis and recommend appropriate remediation actions
• Conduct root cause analysis to identify vulnerabilities and prevent recurrence
• Collaborate with other relevant stakeholders during incident response
• Escalate high-severity incidents and provide timely updates to stakeholders
• Ensure proper documentation and closure of all security incidents in the incident management system
• Document incident handling procedures, investigation findings, and lessons learned
• Participate in post-incident reviews and contribute to the continuous improvement of SOC processes
• Develop and maintain incident response playbooks and runbooks
• Assist in the development and refinement of SOC workflows and standard operating procedures
• Participate in security drills, tabletop exercises, and readiness assessments
• Support compliance and audit requirements by providing incident records and technical evidence
• Support race day duties as part of the SOC's operational coverage

About You

You should have:

• Bachelor's or Master's degree with a strong technical background, particularly in Computer Science, Cybersecurity, Information Systems, or a related field

• Certification in good standing, for one or more of the following would be an added advantage:

• CISA - Certified Information Systems Auditor

• CISSP - Certified Information Systems Security Professional
• GIAC GCFA - GIAC Certified Forensics Analyst
• GIAC GCIH - GIAC Certified Incident Handler
• GIAC GSOC - GIAC Security Operations Certified
• GCTI - GIAC Cyber Threat Intelligence

• CTIA - EC‑Council Certified Threat Intelligence Analyst

• Minimum 5+ years of professional experience in IT and cybersecurity, with at least 3 years of hands-on experience in Security Operations Centre (SOC) operations

• Solid understanding of incident response frameworks, particularly the NIST Computer Security Incident Handling Guide (SP
• Hands-on experience with Security Information and Event Management (SIEM) platforms and incident management systems for triage, investigation, and reporting
• Experience working with EDR/NDR platforms, including tuning, alert validation, and integration with SOC workflows
• Strong knowledge of OWASP Top 10 vulnerabilities and DDoS attack techniques, including mitigation strategies and protection mechanisms
• Experience across cybersecurity domains, including both offensive (e.g., penetration testing, red teaming) and defensive (e.g., blue teaming, threat detection) practices
• Experience with public cloud security, including native security tools and cloud-specific threat detection
• Strong understanding of TCP/IP networking principles, including packet analysis, protocol behaviour, and network-based threat detection
• Deep technical expertise in Windows, Linux and MAC operating systems, particularly in areas related to log analysis and endpoint security
• Proven ability to collaborate with cross-functional teams, including engineering, infrastructure, and external MSSPs, to drive incident resolution and improve detection capabilities

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Key Responsibilities

• Manage all phases of Product Life Cycle process for New Product Development and Introduction (NPD/NPI) to meet product requirements, schedule and cost targets.
• Direct product life cycle activities and necessary toll gate exits at different stages of the product ensuring it meets all requirements in terms of safety, performance, reliability, regulatory, and quality.
• Drive and influence technical and product strategy, proactively identify risks and develop mitigation strategies, align on priorities, and set direction for a broadly cross-functional area
• Lead internal and external organizations to meet project milestones and performance targets.
• Develop and manage end-to-end project plans to ensure on-time delivery, provide day-to-day coordination, timely escalation, and quality assurance for task
• Ongoing communication of planning, project status, issues and risks in a timely fashion to stakeholders
• Work with Technology Development (TD) engineers to keep Product BoM structure updated and options identified.
• Supplier Engagement – Identify and develop key capabilities for new products through collaboration with suppliers.
• Resolve critical issues by engaging subject matter experts

Requirements

• Bachelor's degree or above in a science or engineering discipline
• Minimum 5 years of experience in Technical Program Management, preferably within medical device, consumer electronics, or automotive industries
• Experience working with product teams to build and deliver end-to-end customer focused products with technical knowledge of the underlying platforms and technologies
• Strong leadership qualities to exercise influence both throughout the organization and with external parties.
• Effective oral and written communication skills.
• Strong project management and analytical skills.
• Positive, energetic attitude and initiative, strong work ethic.
• Ability to work in a team environment, and leverage additional resources as needed.
• Ability to mentor staff of various skills and personalities

Benefits

• Medical and dental insurance (Covering spouse and children)
• 5-day Work Week
• Min. 14 Annual Holidays
• Enjoy Special Leave: Birthday Leave, Study Leave, Family Leave, Marriage Leave, Pawternity Leave, etc.
• Fun working culture with challenges to learn and grow together
• Employee Wellness and Support Group

To apply, please send your resume together with present and expected salaries with contact details via email to: Opharmic Technology (HK) Limited, Attn: Ms. Zeta Hung,  

About Opharmic

Founded in 2016, Opharmic is striving towards an ambitious goal: to replace horrifying eye injections around the world with our patented non-invasive ultrasound system. From technology and product customisation, to clinical development and regulatory strategies, Opharmic offers turnkey solution to pharma partners around the world to adopt cutting-edge technology in their new or existing pipelines.

Location:
Taipo (onsite free parking)

Roles and Responsibilities:

• Lead end-to-end solution delivery projects for IT Infrastructure and Operations
• Collaborate with different business units and stakeholders across various levels in the Company to deliver project objectives
• Manage post Go-live hyper care and ensure seamless transition to operations with focus on knowledge transfer and sufficient documentation
• Communicate with key stakeholders and provide consolidated reporting of project status, risks and issues
• Maintain continuous improvement of ITSM processes
• Collaborate with cybersecurity teams to perform emergency patching in a timely manner
• Contribute to the development of the workplace technology, technical methodologies, best practices, policies, procedures and associated documentations
• Develop, test and maintain software packages for distribution to user desktops, troubleshooting and resolving issues as they arise
• Design, promote and execute learnings and trainings, and drive participation and completion rate

Requirements:

• Bachelor degree in IT or related disciplines
• 12+ years of related technical experience with 5 years in managing teams
• Fluent in English and Putonghua, other language skills will have additional advantages
• PMP, ITIL, or relevant certifications are highly desirable
• Self-motivated, action and result oriented
• Well organized, good communication and reporting skills
• Strong team collaboration and interpersonal skills with multi-disciplined staff at all levels
• Strong understanding of enterprise-level technology infrastructure, digital workplace architectures and integration methodologies
• Knowledge and experience in managing Windows PC and Mobile in an enterprise environment, including support/ break-fix/ image-&-re-image / patch and any automated tools, e.g MECM, Intune and Autopilot
• Knowledge and experience in managing Windows OS deployment and application packaging
• Knowledge and experience in supporting virtual desktop
• Familiar with cloud-hosted products such as Microsoft 365 (M365)
• Experience in interacting with software and hardware external vendors
• Proficient in project management methodologies and tools, with a track record of delivering projects on time and within budget
• Able to effectively prioritize and execute tasks in a high-pressure environment
• Able to follow through tasks until completion as a team

Come join our global, inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company's most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

Who are we?
We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?
We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department
The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job
You will:

• Conduct systems assurance testing across various software modules, including functional and non-functional tests
• Write test plans and design test cases based on business and system requirements
• Provide comprehensive test results and summaries to stakeholders
• Manage and monitor test progress, including defect management and quality assessments
• Support the development and execution of testing strategies for projects
• Provide regular updates and reports on testing progress and outcomes to management

About You
You should have:

• University degree in Computer Science, Engineering, Information Technology, or a relevant discipline
• Minimum of 5 to 8 years of experience in software testing, with strong skills in writing test plans and test cases
• Solid understanding of the Software Development Life Cycle (SDLC), QA processes, methodologies, and best practices
• Experience with test automation, test management, and defect management tools
• Experience in Continuous Integration (CI), Automation Tools, and Application Deployment Automation Tools

Terms of Employment
The level of appointment will be commensurate with qualifications and experience.

How To Apply
Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Company description:

The Hong Kong Jockey Club

Job description:

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The Cyber Security Department is essential to the Club's ongoing success, safeguarding information assets, IT systems, networks, and cloud platforms while ensuring the resilience and continuity of critical operations. Through the implementation of strong risk governance frameworks and cybersecurity standards, the department protects the Club against emerging threats and ensures compliance with regulatory requirements in Hong Kong and China.

As the first line of defense, the department plays a key role in maintaining the Club's reputation and operational resilience. Its core responsibilities include identifying and addressing vulnerabilities, protecting sensitive information, ensuring rapid incident response, overseeing access management, and promoting Club-wide cybersecurity awareness.

The Job

You will:

• Lead and manage end-to-end penetration testing services, ensuring execution across all engagements to identify security weaknesses within the organisation's applications and environments
• Act as a Subject Matter Expert to support and respond to penetration testing-related requests, proactively anticipate needs (e.g. project requirements) and propose workable solutions

• Manage/conduct penetration testing and vulnerability management assessments, namely:

• System and infrastructure-based security assessments

• Web application security assessments
• Mobile application security assessments

• Vulnerability scanning

• Identify and exploit vulnerabilities using manual techniques and automated tools

• Develop custom scripts, payloads, and exploits to bypass security controls
• Document findings with detailed technical evidence and clear remediation guidance with recommended safeguards and compensating controls that meet the organisation's cybersecurity standards
• Collaborate with stakeholders to communicate findings and track the status of follow-up actions to ensure timely identification of vulnerability remediation
• Design and maintain KRI dashboards to track cybersecurity posture and report penetration testing outcomes in monthly management reports
• Develop and maintain internal standards, methodologies, and documentation for penetration testing and vulnerability management processes
• Manage vendor relationships to ensure service quality and monitor performance against SLAs
• Undertake other duties assigned by Cyber Security Management
• Participate, contribute and help shape a diverse and inclusive culture with trust and respect. Play an active role to support cross-team/division/department efforts and model collaborative behaviours

About You

You should have:

• University degree in Computer Science, Information Security, and/or related discipline
• Industry-recognised certification in one or more of the following - OSCP, OSCE, OSWE, GPEN, CEH, CISSP, CISA, or equivalent
• 5 years or more of working experience in the penetration testing and vulnerability management domain across various disciplines
• Proven expertise in conducting application security assessments across web, mobile, and self-developed applications
• Strong service and a customer-focused approach to the service being delivered
• Excellent interpersonal, collaborative and communication skills
• Well-disciplined with exemplary professional competence and integrity
• Hands-on experience with industry-standard tools such as Kali Linux, Burp Suite, Qualys, Nessus, Nmap, Metasploit, Wireshark, etc.

• Deep technical knowledge in:

• Operating systems: Windows, Linux, macOS

• Offensive tooling and technique: Implant reverse shells, Command and Control (C2) infrastructure
• Network and security architecture: TCP/IP, IDS/IPS, firewalls, WAFs, web content filtering
• Cloud platform: Integrated security solutions across major cloud providers (e.g. AWS, Azure)

• Application security: Coding practices and architecture design

• Demonstrated ability to perform penetration testing, vulnerability assessments, and security reviews for applications and infrastructure

• Contribute to the development and refinement of penetration testing and secure vulnerability management standards
• Experience participating in red team operations is desired
• Exploit research and development skills are a plus
• Source code review experience is a plus

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Are you passionate about software quality assurance and looking for a challenging role in a dynamic environment? Join the IT Division of the Hong Kong Jockey Club as an Assistant Technical Manager in Quality Management. This 1-year contract position offers an exciting opportunity to contribute to the technological advancements of one of Hong Kong's most prestigious organizations.

The Hong Kong Jockey Club's IT Division is a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen. Their diverse team designs, builds, and operates the technology that powers the Club's hospitality, racing, and wagering operations. With a focus on innovation and growth, they deliver exceptional customer experiences while safeguarding the organization from external threats.

• System Assurance Testing: Conduct comprehensive functional and non-functional testing of company software modules.
• Test Planning: Create detailed test plans, design test cases, and business scenarios based on business and system requirements.
• Issue Management: Report, document, and track software issues efficiently.
• Quality Assurance: Manage and monitor test progress and defect management, providing preliminary assessments of quality risks and issues.
• Manual Testing: Implement manual testing for various systems to ensure optimal performance.
• Personal Development: Align your personal growth with business objectives and embrace the ongoing transformation of the team and department.

• Educational Background: A degree in Computer Science, Information Technology, or a relevant discipline.
• Testing Experience: Minimum 3 years of experience in software testing, with solid skills in writing test plans and test cases.
• Technical Knowledge: Familiarity with Software Development Life Cycle, QA processes, methodologies, and best practices.
• Problem-Solving Skills: Strong analytical abilities to tackle complex issues effectively.
• System Expertise: Knowledge of Microsoft Windows and Linux systems, Internet protocols, and script languages.
• Language Proficiency: English fluency is required for effective communication within the diverse team. Cantonese and Putonghua are preferred for local interactions.
• Tool Proficiency: Experience with Application Lifecycle Management tools such as Micro Focus ALM and Jira.
• Scripting Skills: Knowledge of scripting languages like Python, JavaScript, or Windows PowerShell is advantageous.
• Specialized Knowledge: Familiarity with Solace Appliance administration and operation is a plus.

Our client offers an attractive remuneration package and other benefits, such as:

• End of contract bonus (1 month)
• Annual leave
• Opportunity to work in the iconic Shatin Racecourse
• Regular working hours (Monday to Friday, 08:45-18:33)

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage all qualified individuals to apply, regardless of background or experience level.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Who are we?
We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?
We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department
The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club's IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club's exploitation of the public cloud.
• Manage the complete lifecycle of the Club's IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club's colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job
You will:

Problem Identification and Root Cause Analysis:
Lead discussions with technical teams to gather data on incident trends, hardware/software failures, and resource use. Analyse incident records to identify patterns and potential problems. Conduct thorough investigations using root cause techniques like 5 Whys, Fishbone Diagram, and Fault Tree Analysis. Employ data analytics and AIOps tools to detect anomalies and recurring issues relevant to the Club's IT service demands. Communicate documented findings to stakeholders. Consider service management's four dimensions: People, Process, Technology, and Supplier during analysis.

Problem Control:
Consider all contributory causes, including factors affecting incident duration and impact. Identify and document workarounds with relevant team members, ensuring clear symptom definitions. Conduct error control to find potential permanent solutions and regularly reassess unresolved errors based on customer impact, solution availability/cost, and workaround effectiveness.

Collaboration:
Work closely with SMEs, developers, and stakeholders for seamless problem resolution. Facilitate inter-team communication for unified management approaches. Establish effective meeting rhythms with clear agendas, action items, and delivery timelines. Engage external vendors/service providers as needed, maintaining open, timely communication. Collaborate with incident managers, recognising complementary but sometimes conflicting processes. Interface with risk, change, knowledge management, and continual improvement teams.

Incident Washup Calls:
Prepare and moderate washup calls post local horse racing events. Ensure communication and coordination to identify/address issues. Set urgency, drive troubleshooting, and facilitate root cause/impact discussions. Document follow-up actions—further analysis, emergency fixes, preventive measures—and track assignments to completion. Develop and implement remediation plans collaboratively, using configuration changes, software releases, or infrastructure enhancements. Summarise key findings, decisions, and next steps clearly for senior management.

Training:
Provide comprehensive problem management training for IT support and developers, including detailed guides and online resources. Conduct workshops and sessions to improve skills in root cause analysis, data analytics, AI, and machine learning. Evaluate training effectiveness via feedback, assessments, and metrics. Continuously update materials and methods to maintain relevance.

Reporting:
Prepare and deliver regular reports on problem management activities covering trends, root causes, and fixes. Track KPIs to measure process effectiveness. Create dashboards and visualisations for clear insights. Keep senior management and stakeholders informed of current issues and resolutions.

Continuous Improvement:
Continuously enhance problem management processes for better service quality and efficiency. Stay current with industry trends and best practices. Conduct regular reviews/audits to find improvement areas. Refine processes incorporating feedback and lessons learned. Enhance related processes (Change, Incident, Knowledge management) to uplift overall service management capabilities. Leverage BMC Helix platform advancements and AI features to improve ITSM/ITOM by simplifying, automating, and aligning with industry standards for reliability and efficiency. Implement roadmap for platform migration, building service models, connecting critical business activities to configuration items, and enhancing monitoring. Use AI-driven insights and predictive management to accelerate MTTD, MTTR, and improve service reliability and operational efficiency.

About You
You should have:

• Degree or above qualifications in Computer Science, Engineering or relevant disciplines
• Minimum 15 years of work experience in an IT environment, with 8 or more years of experience in project management of medium to large-scale IT Infrastructure projects
• Track record of relevant experience in IT infrastructure/operations implementation projects
• Strong technical knowledge and experience in IT service management, incident management, and problem management. Excellent analytical and problem-solving skills to identify root causes and develop effective solutions.
• Strong verbal and written communication skills to effectively collaborate with IT teams, business users, and stakeholders. Ability to manage multiple projects and tasks simultaneously, ensuring deadlines are met and objectives are achieved .
• ITIL Foundation certification is required; advanced ITIL certifications are a plus . Proven track record in managing and resolving complex IT issues.
• Experience with AI and machine learning applications in ITSM, including predictive analytics and automated remediation.
• Familiarity with the latest BMC Helix platform and its capabilities, including ServiceOps, AIOps, and ITOM technologies. Ability to drive the adoption of these technologies to improve service management processes and outcomes

Terms of Employment
The level of appointment will be commensurate with qualification and experience.

How To Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax:

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request