370 Technical Positions jobs in Hong Kong

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

Details:
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

Job Requirements
Details:

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Business Support Specialist (Contract Renewable)

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Join to apply for the Senior Technical Services Specialist role at UL Solutions

1 day ago Be among the first 25 applicants

Join to apply for the Senior Technical Services Specialist role at UL Solutions

Job Description

Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.

Job Description

Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.

Responsibilities

Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.

Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.

Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.

Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.

Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.

Performs other duties as directed.

None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.

Qualifications

University Degree (equivalent to a Bachelor’s degree) from an accredited program in related field, generally plus six years related work experience.

Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.

Excellent Written And Verbal Communication Skills In English Required

Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.

Ability to manage complex projects.

Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.

Ability to work virtually, in a multicultural, global environment.

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About The Team

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Professional Services, Manufacturing, and Software Development

Referrals increase your chances of interviewing at UL Solutions by 2x

Sign in to set job alerts for “Technical Services Specialist” roles.

Wan Chai District, Hong Kong SAR 3 months ago

Desktop & Infrastructure Support Specialist

New Territories, Hong Kong SAR 3 days ago

Blockchain Security Technical Support Engineer Regional IT Service Desk Engineer Asia Pacific

Central & Western District, Hong Kong SAR 1 week ago

Technical Services Inspector, Special Systems Technical Executive – Technical Services Trading Application Support Engineer - Proprietary Trading (Hong Kong)

Kowloon City District, Hong Kong SAR 4 days ago

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Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.
Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as directed.
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.
University Degree (equivalent to a Bachelor's degree) from an accredited program in related field, generally plus six years related work experience.
Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
Excellent written and verbal communication skills in English required
Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
Ability to manage complex projects.
Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
Ability to work virtually, in a multicultural, global environment.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.

Join to apply for the Senior Technical Services Specialist role at UL Solutions

1 day ago Be among the first 25 applicants

Join to apply for the Senior Technical Services Specialist role at UL Solutions

Job Description
Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.

Job Description
Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.
Responsibilities
Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as directed.
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.
Qualifications
University Degree (equivalent to a Bachelor’s degree) from an accredited program in related field, generally plus six years related work experience.
Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
Excellent Written And Verbal Communication Skills In English Required
Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
Ability to manage complex projects.
Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
Ability to work virtually, in a multicultural, global environment.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Professional Services, Manufacturing, and Software Development

Referrals increase your chances of interviewing at UL Solutions by 2x

Sign in to set job alerts for “Technical Services Specialist” roles.

Wan Chai District, Hong Kong SAR 3 months ago

Desktop & Infrastructure Support Specialist

New Territories, Hong Kong SAR 3 days ago

Blockchain Security Technical Support Engineer Regional IT Service Desk Engineer Asia Pacific

Central & Western District, Hong Kong SAR 1 week ago

Technical Services Inspector, Special Systems Technical Executive – Technical Services Trading Application Support Engineer - Proprietary Trading (Hong Kong)

Kowloon City District, Hong Kong SAR 4 days ago

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Technical Support Specialist- Windows Migration

Responsibilities

• Floor walks to remediate reported issues
• Power up/Power down systems as needed
• Checking PC connectivity
• End to end testing of installed devices
• Computer checkouts from scripted template
• Moving of equipment when needed

Required Skills

• Windows Migration exp.
• Basic PC knowledge to take apart PCs and Monitors
• Create Spreadsheet and email to reporting manager

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

#J-18808-Ljbffr

Overview

Headquartered in Hong Kong, The Centre for Asian Philanthropy and Society (CAPS) is a research and advisory non-profit organization dedicated to maximizing private capital for public good through research, advisory, convening and capacity building.

CAPS is seeking an experienced CRM Technical Specialist to lead a three-month project focused on consolidating and streamlining our contact and event databases. The ideal candidate will be a HubSpot expert with at least 5 years of hands-on experience in CRM implementation, contact database management, and event workflow setup. In addition, the candidate must have advanced Excel skills for data analysis, cleaning, and reporting. This project will require both independent technical execution and on-site collaboration with the CAPS team in Hong Kong.

Responsibilities

• Lead the setup, customization, and optimization of HubSpot (or alternative CRM platform) for CAPS’ needs.
• Consolidate multiple contact databases into a single, accurate, and well-structured CRM.
• Perform advanced data cleaning, formatting, deduplication, and analysis using Excel and CRM tools.
• Manage ongoing contact database maintenance including categorization, segmentation, and updates.
• Design and implement event management systems within the CRM including invitations, registration forms, RSVP workflows, and automated updates.
• Ensure integration between CRM and related digital tools/platforms including MS365, Mailchimp and Wordpress, creating automated data flows where possible.
• Create reports and data views in Hubspot according to user requirements.
• Implement contact list privacy features for sensitive individuals.
• Train and guide staff to ensure consistent CRM adoption and smooth handover.

Requirements

• Minimum 5 years of professional experience in CRM management and contact database administration.
• Expert-level HubSpot user (certifications preferred); experience with alternative CRMs a plus.
• Proven ability to handle large-scale data consolidation projects .
• Strong organizational skills with a focus on accuracy, data integrity, and usability .
• Experience setting up event management workflows within CRM systems.
• Excellent communication skills; ability to work collaboratively with a cross-functional team.
• Based in Hong Kong or able to work on-site part of the time throughout the contract.

More information about CAPS can be found at .

Additional details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Research Services

We’re not including unrelated postings or notices related to other jobs here.

#J-18808-Ljbffr

Overview

Headquartered in Hong Kong, The Centre for Asian Philanthropy and Society (CAPS) is a research and advisory non-profit organization dedicated to maximizing private capital for public good through research, advisory, convening and capacity building.

CAPS is seeking an experienced CRM Technical Specialist to lead a three-month project focused on consolidating and streamlining our contact and event databases. The ideal candidate will be a HubSpot expert with at least 5 years of hands-on experience in CRM implementation, contact database management, and event workflow setup. In addition, the candidate must have advanced Excel skills for data analysis, cleaning, and reporting. This project will require both independent technical execution and on-site collaboration with the CAPS team in Hong Kong.

Responsibilities

• Lead the setup, customization, and optimization of HubSpot (or alternative CRM platform) for CAPS’ needs.
• Consolidate multiple contact databases into a single, accurate, and well-structured CRM.
• Perform advanced data cleaning, formatting, deduplication, and analysis using Excel and CRM tools.
• Manage ongoing contact database maintenance including categorization, segmentation, and updates.
• Design and implement event management systems within the CRM including invitations, registration forms, RSVP workflows, and automated updates.
• Ensure integration between CRM and related digital tools/platforms including MS365, Mailchimp and Wordpress, creating automated data flows where possible.
• Create reports and data views in Hubspot according to user requirements.
• Implement contact list privacy features for sensitive individuals.
• Train and guide staff to ensure consistent CRM adoption and smooth handover.

Requirements

• Minimum 5 years of professional experience in CRM management and contact database administration.
• Expert-level HubSpot user (certifications preferred); experience with alternative CRMs a plus.
• Proven ability to handle large-scale data consolidation projects .
• Strong organizational skills with a focus on accuracy, data integrity, and usability .
• Experience setting up event management workflows within CRM systems.
• Excellent communication skills; ability to work collaboratively with a cross-functional team.
• Based in Hong Kong or able to work on-site part of the time throughout the contract.

More information about CAPS can be found at .

Additional details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Research Services

We’re not including unrelated postings or notices related to other jobs here.

#J-18808-Ljbffr

Senior Specialist, Technical Account Management

Join to apply for the Senior Specialist, Technical Account Management role at Checkout.com

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Senior Specialist, Technical Account Management

2 weeks ago Be among the first 25 applicants

Join to apply for the Senior Specialist, Technical Account Management role at Checkout.com

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Company Description

We are Checkout.com – where the world checks out. For thousands of companies shaping the digital economy, our global multi-product payments network delivers high-performance money movement, processing billions of transactions annually.

Company Description

We are Checkout.com – where the world checks out. For thousands of companies shaping the digital economy, our global multi-product payments network delivers high-performance money movement, processing billions of transactions annually.

We help enterprise businesses boost acceptance rates, combat fraud, and turn payments into a major competitive advantage. Headquartered in London and with offices across the globe, Checkout.com is trusted by world-renowned brands such as eBay, DocuSign, Vinted, Uber Eats, Klarna, Wise, Sainsbury’s, The Financial Times, Grab, and Sony.

This is a career-defining opportunity at a generation-defining company. There is no finish line at Checkout.com; we set ambitious goals, build with intent, and move at speed – always guided by our values as we strive to create a brighter future for payments across the online ecosystem.

Our teams solve complex challenges that demand focus, ambition, and accountability. For those who thrive in pursuit of peak performance; those ready to grow, deliver, and be recognized for it – there’s no better place to be.

Job Description

Job Description

In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

What You’ll Be Doing

• Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
• Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
• Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
• Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
  
  

Qualifications

• 2 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
• Familiarity with API-based integration methods and related tools/frameworks
• Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Results-oriented approach with a focus on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites as required.
• Good in speaking and writing in both English and Chinese, and in speaking Mandarin
  
  

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

Referrals increase your chances of interviewing at Checkout.com by 2x

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Hong Kong SAR HK$16,000 - HK$7,999 4 days ago

Business Support to the Managing Director Asia- Pacific Sales and Business Development Support - Korea (Based in Hong Kong)

Kowloon City District, Hong Kong SAR 2 days ago

Officer to Senior Officer, Customer Information Operation

Hong Kong SAR
HK 15,000.00
-
HK 16,999.00
2 weeks ago

Community Associate (Customer Service, Events and Sales) Part-time Administration Assistant (Retirees are welcome!)

Kowloon City District, Hong Kong SAR 1 month ago

Business Support Executive (Contract) (1-Year Renewable Contract with Gratuity) Administration Officer, Asia (contractor)

Hong Kong SAR HK 12,000 - HK 13,999 4 months ago

Company Secretarial Assistant - Fresh Graduates Welcome (Up to 20K/mth)

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Senior Specialist, Technical Account Management

Join to apply for the Senior Specialist, Technical Account Management role at Checkout.com

Continue with Google Continue with Google

Senior Specialist, Technical Account Management

2 weeks ago Be among the first 25 applicants

Join to apply for the Senior Specialist, Technical Account Management role at Checkout.com

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

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Continue with Google Continue with Google

Company Description
We are Checkout.com – where the world checks out. For thousands of companies shaping the digital economy, our global multi-product payments network delivers high-performance money movement, processing billions of transactions annually.

Company Description
We are Checkout.com – where the world checks out. For thousands of companies shaping the digital economy, our global multi-product payments network delivers high-performance money movement, processing billions of transactions annually.
We help enterprise businesses boost acceptance rates, combat fraud, and turn payments into a major competitive advantage. Headquartered in London and with offices across the globe, Checkout.com is trusted by world-renowned brands such as eBay, DocuSign, Vinted, Uber Eats, Klarna, Wise, Sainsbury’s, The Financial Times, Grab, and Sony.
This is a career-defining opportunity at a generation-defining company. There is no finish line at Checkout.com; we set ambitious goals, build with intent, and move at speed – always guided by our values as we strive to create a brighter future for payments across the online ecosystem.
Our teams solve complex challenges that demand focus, ambition, and accountability. For those who thrive in pursuit of peak performance; those ready to grow, deliver, and be recognized for it – there’s no better place to be.
Job Description
Job Description
In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
What You’ll Be Doing

• Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
• Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
• Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
• Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
  

Qualifications

• 2 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
• Familiarity with API-based integration methods and related tools/frameworks
• Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Results-oriented approach with a focus on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites as required.
• Good in speaking and writing in both English and Chinese, and in speaking Mandarin
  

Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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