885 Technical Positions jobs in Hong Kong

Technical Specialist

$70000 - $120000 Y HSBC

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Job Description

Job Description

Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as a
Technical Specialist.
Principal Responsibilities
In this role you will

  • Act as the recognized firewall technical expert (Check Point, Fortinet and others) and apply technical knowledge of network security solutions to meet business requirements and resolve identified technical constraints
  • Accountable design authority for technology decisions and stay abreast of technology trends and advise Technology and the Business about potential benefits/impacts
  • Provide a network security consultancy role to Technology and Business teams where appropriate. Define configuration standards and provide technical solutions to Operations teams to resolve technical issues
  • Work and implementation on various complex projects, as a Technical Subject Matter Expert. Collaborate with stakeholders to ensure technical deliverables are met
  • Proficient hands-on experience networking background (Subnetting, Switching, Routing, VLANs, VRFs, NAT, VXLAN, EVPN…etc).
  • Proficient in setting up and manage the modern configuration management, infrastructure as code tools, CI/CD tools (e.g. Ansible, Jenkins, Git, )
  • Manage vendors across the project delivery and technical matters
  • Participate in an on-call rotation for support of systems outside of normal business hours. Provide 2nd line network support for major incidents. To lead problem resolution and coordination activities

Requirements
To be successful you will need

  • Degree qualifications in Computer Science, Information Engineering or a related technical field or equivalent practical experience
  • Must be Technical Subject Matter Expert in Firewall Infrastructure (Check Point and Fortinet) including multi-domain management, Logging servers, virtualization, Maestro, automation. Top Tier IT Certifications (e.g. Check Point CCSE, Cisco CCIE) is a plus
  • Hands on experience as a data network and security specialist in a large enterprise network
  • Technical knowledge in networking (Cisco and non-Cisco) with an emphasis on software-defined networks (SDN) and leveraging spine & leaf designs
  • Proficient hands-on experience networking background (Subnetting, Switching, Routing, VLANs, VRFs, Firewalls, VPN etc.)
  • Proficient in setting up and manage the modern configuration management, infrastructure as code tools, CI/CD tools (e.g. Ansible, Jenkins, Git, GitHub etc.)
  • Sound knowledge data centre operations, systems infrastructure and architecture design. Sound analytical, problem-solving skills and strong work ethics
  • Proficient English written and verbal communication skills

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

This advertiser has chosen not to accept applicants from your region.

Senior Technical Specialist

$90000 - $120000 Y Lai Sun Development Company Limited

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Job Description

Lai Sun Development Company Limited

As a member of the Lai Sun Group which obtained its first listing on the Hong Kong stock exchange in 1972, our Company is well diversified with principal activities in property development, property investment, hotels, media and entertainment. To cope with our business expansion, we are inviting competent candidates to join us:

Job Duties:

Provide technical support and manage daily IT operations for dining venues, including but not limited to POS systems, procurement platforms, and table booking systems

Act as a key liaison between internal stakeholders and external vendors for issue resolution and system enhancements

Perform system configuration, testing, deployment, and troubleshooting

Support hardware and software maintenance, including network equipment and end-user devices

Coordinate with business users to gather requirements and ensure system solutions align with operational needs

Provide technical training and maintain documentation for restaurant teams and frontline staff

Participate in system upgrade projects and other IT initiatives across multiple dining brands

Requirements:

Higher Diploma or above in IT or related disciplines

Minimum 5 years of relevant experience in IT support, preferably in the F&B or hospitality industry

Hands-on experience with POS, table booking, and procurement systems is an advantage

Strong problem-solving skills and the ability to work independently under pressure

Good communication and interpersonal skills for effective collaboration with users and vendors

Proactive, service-oriented attitude with strong attention to detail

Proficiency in Cantonese and English

Willingness to work in a dynamic, multi-location environment

We offer attractive remuneration to successful candidates. To apply, please send your full resume stating date available, present and expected salary by mail to Group Human Resources & Administration Controller, Lai Sun Development Company Limited, 11/F Lai Sun Commercial Centre, 680 Cheung Sha Wan Road, Kowloon or click the button " APPLY NOW " to send your application via email.

Website:

Personal data provided in the employment applications will be treated in strict confidence and used only for recruitment purpose by the Lai Sun Group Companies. All unsuccessful applications will be destroyed upon completion of the process.

A member of the Lai Sun Group

Full-time,Permanent

This advertiser has chosen not to accept applicants from your region.

Senior Technical Specialist

$90000 - $120000 Y Lai Sun Development Co Ltd

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Job Description

Job Duties:

  • Provide technical support and manage daily IT operations for dining venues, including but not limited to POS systems, procurement platforms, and table booking systems
  • Act as a key liaison between internal stakeholders and external vendors for issue resolution and system enhancements
  • Perform system configuration, testing, deployment, and troubleshooting
  • Support hardware and software maintenance, including network equipment and end-user devices
  • Coordinate with business users to gather requirements and ensure system solutions align with operational needs
  • Provide technical training and maintain documentation for restaurant teams and frontline staff
  • Participate in system upgrade projects and other IT initiatives across multiple dining brands

Requirements:

  • Higher Diploma or above in IT or related disciplines
  • Minimum 5 years of relevant experience in IT support, preferably within the F&B or hospitality industry
  • Hands-on experience with POS, table booking, and procurement systems is an advantage
  • Strong problem-solving skills and the ability to work independently under pressure
  • Good communication and interpersonal skills for effective collaboration with users and vendors
  • Proactive, service-oriented attitude with strong attention to detail
  • Proficiency in Cantonese and English
  • Willingness to work in a dynamic, multi-location environment

We offer attractive remuneration to successful candidates. To apply, please send your full resume stating date available, present and expected salary by mail to Group Human Resources & Administration Controller, Lai Sun Development Company Limited, 11/F Lai Sun Commercial Centre, 680 Cheung Sha Wan Road, Kowloon or click the button "APPLY NOW" shown below to send your application via email.

Website: 

Personal data provided in the employment applications will be treated in strict confidence and used only for recruitment purpose by the Lai Sun Group Companies. All unsuccessful applications will be destroyed upon completion of the process.

This advertiser has chosen not to accept applicants from your region.

Lead Technical Specialist

$200000 - $250000 Y HSBC

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Job Description

Job description

Some careers shine brighter than others

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as a Lead Technical Specialist.

Principal Responsibilities

In this role you will

  • Oversee the operation, maintenance, and optimization of IBM Z mainframe systems and storage technology to ensure high availability and performance
  • Develop and implement resilience strategies, including disaster recovery plans, high-availability configurations, and failover mechanisms to minimize downtime
  • Lead a team of mainframe engineers, providing technical guidance and mentoring to enhance system reliability and operational efficiency
  • Monitor system performance, conduct capacity planning, and implement proactive measures to prevent system failures
  • Design and maintain robust backup and recovery processes for z/OS and DS8000 environments to ensure data integrity and business continuity
  • Collaborate with cross-functional teams to sustain the operations of the mainframe ecosystem. Manage system upgrades, patches, and migrations while maintaining strict adherence to security and compliance standards
  • Implement automation tools and scripts to streamline repetitive tasks and improve system resilience. Conduct regular risk assessments and resilience audits to identify vulnerabilities and implement corrective actions
  • Provide 24/7 on-call support for critical incidents and coordinate rapid response to system outages or performance issues

Requirements

To be successful you will need

  • Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred
  • Experience managing IBM mainframe z/OS systems, with at least 3 years in a leadership role
  • Proven track record of designing and implementing resilience strategies, such as disaster recovery and high-availability solutions
  • Strong knowledge of z/OS system administration and problem diagnosis.
  • Extensive expertise in DS8000 and tape storage technology, including configuration, optimization, and troubleshooting. Experience with mainframe infrastructure software (e.g.,JES2, SMPE, RACF, CA1, SMS, GDPS, etc)
  • Proficiency in automation tools (e.g., REXX, CLIST) and scripting for mainframe environments
  • Excellent problem-solving skills with a focus on proactive risk management and system optimization
  • Strong leadership and communication skills to manage teams and collaborate with stakeholders
  • Ability to work under pressure and provide effective solutions during critical system incidents

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

This advertiser has chosen not to accept applicants from your region.

Technical Specialist – Jira

$60000 - $120000 Y Spiakl Tech Limited

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Job Description

We are looking for a Technical Specialist – Jira Service Management to join our client's fast-growing team.

Responsibilities:

· Configure Jira Service Management projects, request types, queues, SLAs, and automation rules.

· Set up service portals and knowledge bases (with Confluence integration).

· Implement incident, problem, change, and service request management workflows.

· Build custom dashboards and reports for service performance and SLA tracking.

· Integrate JSM with other tools (e.g., Confluence, CI/CD pipelines, monitoring systems).

· Provide guidance, documentation, and training for support teams and end-users.

Requirements:

· Minimum 3 years of software development or technical implementation experience.

· Strong analytical and problem-solving skills.

· Ability and willingness to learn Jira Service Management administration and customization.

· Familiarity with scripting (Python, Groovy, or JavaScript) is a plus.

· Experience with ITIL processes or service desk tools is nice to have.

Benefit:

· Hands-on experience implementing JSM in enterprise-scale change management / automation projects.

· Opportunity to develop into a Jira/Atlassian product expert.

· Supportive team environment with mentorship and growth opportunities.

Interested parties please send your full resume with current and expected salary & notice period via email to: or click "Apply Now". No expected salary mentioned in the resume will not be considered.

All collected information will be kept confidential and used for recruitment purposes only.

This advertiser has chosen not to accept applicants from your region.

Senior Claims Technical Specialist

PartnerRe

Posted 2 days ago

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Job Description

Job Description

The role of the Senior Claims Technical Specialist, Life and Health, APAC (Asia, Australia and New Zealand) requires a strong capability in handling CI and living benefit claims portfolio in Asia. The position can be based either in our Hong Kong or Singapore office.

The ideal candidate must be well versed with market claims practices and able to assist in developing a prudent risk-based claims’ philosophy to maintain profitability and manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.

Your responsibilities will be as follows:

  • Develop client specific claims strategy for the markets assigned to ensure profitability of business and support the identification, evaluation and execution of potential opportunities requested from business teams
  • Review and provide inputs to product design, policy provisions, treaties, claims guidelines, initiatives and related requests in a timely manner to help develop business
  • Provide support to quotes from APAC clients and internal product initiatives, advice to pricing teams, product and underwriting team for developing product designs, benefit structures and product pricing, cedant claims capability assessments and treaty reviews
  • Provide accurate and timely assessment of claims from cedants, while resolving and responding to claims, disputed and inquiries balancing client request but also Partner Re’s pricing basis, thus supporting the business unit productivity, quality, and service level standards
  • Proactively build deeper engagement with key clients, understand and ensure delivery of their product and claims servicing needs with best-in-class service standards. Organize regular client engagement activities such as meetings, webinars, workshops, client specific training initiatives, underwriting solutions to have a business impact
  • Lead and conduct claims audits and onsite reviews as required
  • Engagement in cross functional projects and process improvement initiatives (internal and external)
  • Maintain profitability and sustainability of the books of business and assist in developing the governance and compliance framework within the claims function in APAC
  • Engage in projects, support the delivery of claims solutions to clients such as disability claims scores and claims rules engines and explore new solutions that can be developed into unique propositions for Partner Re’s clients
  • Collaboration with claims team members in the global team and other markets within PartnerRe
  • Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders
  • Enhance our footprint in industry associations across APAC
  • Any other projects or responsibilities assigned as part of the APAC team
Qualifications

You have an extensive Life (re)insurance technical claims expertise and have experience in handling critical illness (in priority) mortality, ABD, disability benefits including TPD. Furthermore, you have a strong understanding of products especially living benefit products across group and retail markets, including good understanding of underwriting and claims practices, especially across the Asian markets including Hong Kong and Singapore. You hold a graduation or above degree either in medical or para-medical field, life sciences, law or finance and bring the following skillset:

  • 10 to 15 years’ or more of Life (re)insurance experience in the management of claims across all benefit types (particularly CI) across Asian markets, especially Hong Kong and Singapore.
  • Having experience of the ANZ market will be an added advantage
  • Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
  • Understand the market regulatory framework including the application of the Life Insurance Act, Insurance Contracts Act, and the Life Insurance Code of Practice
  • Proficiency in written and oral English is a must
  • Chinese language capabilities will be an added advantage
  • Are a team player, with well-developed analytical and problem-solving skills and have a strong client centricity mindset
  • Have good self-management, planning, organizing and time management skills
  • Have excellent influencing, negotiation, and presentation skills
  • Have superior oral and written communication skills with an ability to relate well with others and explain complex problems in a simple manner
  • Are curious, an active listener, bring energy and have a real desire to contribute to a high-performing team to help the business unit achieve great success together
  • Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
  • Reinsurance experience and experience across various markets in Asia will be advantageous
  • Fellow, Life Management Institute (FLMI) or Advanced Certificate in Life Insurance Claims Operation will be advantageous
Additional Information

PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at PartnerRe.

Thank you,

PartnerRe Hiring Team

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • General Business
  • Industries
  • Insurance

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior Claims Technical Specialist

$1200000 - $2400000 Y Partner Re

Posted today

Job Viewed

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Job Description

The role of the Senior Claims Technical Specialist, Life and Health, APAC (Asia, Australia and New Zealand) requires a strong capability in handling CI and living benefit claims portfolio in Asia. The ideal candidate must be well versed with market claims practices and able to assist in developing a prudent risk-based claims' philosophy to maintain profitability and manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.

Your responsibilities will be as follows:

  • Develop client specific claims strategy for the markets assigned to ensure profitability of business and support the identification, evaluation and execution of potential opportunities requested from business teams
  • Review and provide inputs to product design, policy provisions, treaties, claims guidelines, initiatives and related requests in a timely manner to help develop business
  • Provide support to quotes from APAC clients and internal product initiatives, advice to pricing teams, product and underwriting team for developing product designs, benefit structures and product pricing, cedant claims capability assessments and treaty reviews
  • Provide accurate and timely assessment of claims from cedants, while resolving and responding to claims, disputed and inquiries balancing client request but also Partner Re's pricing basis, thus supporting the business unit productivity, quality, and service level standards
  • Proactively build deeper engagement with key clients, understand and ensure delivery of their product and claims servicing needs with best-in-class service standards. Organize regular client engagement activities such as meetings, webinars, workshops, client specific training initiatives, underwriting solutions to have a business impact
  • Lead and conduct claims audits and onsite reviews as required
  • Engagement in cross functional projects and process improvement initiatives (internal and external)
  • Maintain profitability and sustainability of the books of business and assist in developing the governance and compliance framework within the claims function in APAC
  • Engage in projects, support the delivery of claims solutions to clients such as disability claims scores and claims rules engines and explore new solutions that can be developed into unique propositions for Partner Re's clients
  • Collaboration with claims team members in the global team and other markets within PartnerRe
  • Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders
  • Enhance our footprint in industry associations across APAC
  • Any other projects or responsibilities assigned as part of the APAC team
This advertiser has chosen not to accept applicants from your region.
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Senior Claims Technical Specialist

$1200000 - $2400000 Y PartnerRe

Posted today

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Job Description

Company Description

PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.

Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.

Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:

Shape your own career

Grow in a supportive environment

Connect with a community of experts

Make an impact

View Home - PartnerRe Experience e-book to find out more about what it's like to work at PartnerRe.

We are always looking for bright, proactive individuals to join our team

Please follow our Careers page for all updates on new positions. We look forward to receiving your application.

PartnerRe is an equal opportunities employer.

Please join our company LinkedIn Page for all updates on new positions that are coming live.

Job Description

The role of the Senior Claims Technical Specialist, Life and Health, APAC (Asia, Australia and New Zealand) requires a strong capability in handling CI and living benefit claims portfolio in Asia. The ideal candidate must be well versed with market claims practices and able to assist in developing a prudent risk-based claims' philosophy to maintain profitability and manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.

Your responsibilities will be as follows:

  • Develop client specific claims strategy for the markets assigned to ensure profitability of business and support the identification, evaluation and execution of potential opportunities requested from business teams
  • Review and provide inputs to product design, policy provisions, treaties, claims guidelines, initiatives and related requests in a timely manner to help develop business
  • Provide support to quotes from APAC clients and internal product initiatives, advice to pricing teams, product and underwriting team for developing product designs, benefit structures and product pricing, cedant claims capability assessments and treaty reviews
  • Provide accurate and timely assessment of claims from cedants, while resolving and responding to claims, disputed and inquiries balancing client request but also Partner Re's pricing basis, thus supporting the business unit productivity, quality, and service level standards
  • Proactively build deeper engagement with key clients, understand and ensure delivery of their product and claims servicing needs with best-in-class service standards. Organize regular client engagement activities such as meetings, webinars, workshops, client specific training initiatives, underwriting solutions to have a business impact
  • Lead and conduct claims audits and onsite reviews as required
  • Engagement in cross functional projects and process improvement initiatives (internal and external)
  • Maintain profitability and sustainability of the books of business and assist in developing the governance and compliance framework within the claims function in APAC
  • Engage in projects, support the delivery of claims solutions to clients such as disability claims scores and claims rules engines and explore new solutions that can be developed into unique propositions for Partner Re's clients
  • Collaboration with claims team members in the global team and other markets within PartnerRe
  • Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders
  • Enhance our footprint in industry associations across APAC
  • Any other projects or responsibilities assigned as part of the APAC team

Qualifications

You have an extensive Life (re)insurance technical claims expertise and have experience in handling critical illness (in priority) mortality, , ABD, disability benefits including TPD. Furthermore, you have a strong understanding of products especially living benefit products across group and retail markets, including good understanding of underwriting and claims practices, especially across the Asian markets including Hong Kong and Singapore. You hold a graduation or above degree either in medical or para-medical field, life sciences, law or finance and bring the following skillset:

  • 10 to 15 years' or more of Life (re)insurance experience in the management of claims across all benefit types (particularly CI) across Asian markets, especially Hong Kong and Singapore.
  • Having experience of the ANZ market will be an added advantage
  • Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
  • Understand the market regulatory framework including the application of the Life Insurance Act, Insurance Contracts Act, and the Life Insurance Code of Practice
  • Proficiency in written and oral English is a must
  • Chinese language capabilities will be an added advantage
  • Are a team player, with well-developed analytical and problem-solving skills and have a strong client centricity mindset

  • Have good self-management, planning, organizing and time management skills

  • Have excellent influencing, negotiation, and presentation skills
  • Have superior oral and written communication skills with an ability to relate well with others and explain complex problems in a simple manner
  • Are curious, an active listener, bring energy and have a real desire to contribute to a high-performing team to help the business unit achieve great success together
  • Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
  • Reinsurance experience and experience across various markets in Asia will be advantageous
  • Fellow, Life Management Institute (FLMI) or Advanced Certificate in Life Insurance Claims Operation will be advantageous

Additional Information

#LI-Hybrid

PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at PartnerRe.

Thank you,

PartnerRe Hiring Team

This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

$60000 - $80000 Y Lenovo

Posted today

Job Viewed

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Job Description

General Information

Req #

WD

Career area:

Engineering

Country/Region:

Hong Kong

City:

Hong Kong

Date:

Wednesday, September 3, 2025

Working time:

Full-time

Additional Locations:

  • Hong Kong
Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.

Description and Requirements
  • To lead a working team or work independently in carrying out preventive and corrective maintenance of dedicated electronic systems
  • To implement projects for upgrading and enhancement of existing systems or for new requirements
  • To operate sound and video systems for sound reinforcement, stage monitoring, programme A/V recording / production, programme A/V feed, A/V material editing and post-production duties
  • To control and manage the quality of sound and video programme outputs
  • To liaise effectively with internal and external customers to ensure smooth running of programmes and performances

Additional Locations:

  • Hong Kong

  • Hong Kong

This advertiser has chosen not to accept applicants from your region.

Technical Support Specialist

$80000 - $120000 Y Stefanini North America and APAC

Posted today

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Job Description

Details:
Job Description

Stefanini Group is hiring
Exciting opportunity awaits, let us help you get started
Click Apply now or you may email: for faster processing
*Job Description: *
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager

Job Requirements

Details:

  • Excellent proven track record supporting clients in a financial environment
  • Excellent proven customer service based approach
  • Proven ability to prioritize tasks and issues according to the business impact
  • Good written and verbal communication skills
  • Good time management skills
  • Able to work in a high pressure environment
  • Strong organizational and analytical skills
  • Ability to multi-task and work under pressure
  • Ability to work autonomously and within team
  • Flexible and proactive with a "will do' attitude
  • Takes responsibility and follows through on issues to closure and root cause resolution
  • Demonstrable desire to achieve
  • Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
  • Dress Code: Business casual
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  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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