30 Technical Roles jobs in Hong Kong
Technical Author (multiple roles and seniority levels)
Posted 23 days ago
Job Viewed
Job Description
Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical
Technical Author (multiple roles and seniority levels)Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical
Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical .
We are building documentation capacity at scale. We have dozens of positions available , for products and teams across the organisation, at all levels from Graduate to Senior Staff.
All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.
The role of a Technical Author
A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.
As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location: These are fully remote roles, open to candidates across the globe.
The role entails
- Create, maintain and improve software documentation
- Work with engineering team members, to help them make effective documentation contributions
- Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
- Engage with user communities to ensure that our documentation meets their needs
- Encourage and support community engagement in and contribution to documentation
- Help standardise the structure, presentation, style and language of content across products
- Collaborate with documentation peers to advance the state of the art in documentation at Canonical
- Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
- Cares deeply about functional written communication
- Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
- Has a record of community engagement, in open-source software, documentation, research or other disciplines
- Is sympathetic to the needs and challenges of open-source software and its communities
- Demonstrates technical curiosity, and is fascinated by software technology and its challenges
- Has demonstrable documentation skills, insight and enthusiasm
- Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
- Has excellent written and verbal communication skills
- Holds a BSc/BA degree or equivalent
- Is able to travel twice a year for up to two weeks for events
- Deep technical domain knowledge
- Open-source community leadership and management
- User-experience, interaction or visual design
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Marketing, Public Relations, and Writing/Editing
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Get notified about new Technical Author jobs in Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Author (multiple roles and seniority levels)
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical
Technical Author (multiple roles and seniority levels)Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical
Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical .
We are building documentation capacity at scale. We have dozens of positions available , for products and teams across the organisation, at all levels from Graduate to Senior Staff.
All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.
The role of a Technical Author
A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.
As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location: These are fully remote roles, open to candidates across the globe.
The role entails
- Create, maintain and improve software documentation
- Work with engineering team members, to help them make effective documentation contributions
- Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
- Engage with user communities to ensure that our documentation meets their needs
- Encourage and support community engagement in and contribution to documentation
- Help standardise the structure, presentation, style and language of content across products
- Collaborate with documentation peers to advance the state of the art in documentation at Canonical
- Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
- Cares deeply about functional written communication
- Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
- Has a record of community engagement, in open-source software, documentation, research or other disciplines
- Is sympathetic to the needs and challenges of open-source software and its communities
- Demonstrates technical curiosity, and is fascinated by software technology and its challenges
- Has demonstrable documentation skills, insight and enthusiasm
- Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
- Has excellent written and verbal communication skills
- Holds a BSc/BA degree or equivalent
- Is able to travel twice a year for up to two weeks for events
- Deep technical domain knowledge
- Open-source community leadership and management
- User-experience, interaction or visual design
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Marketing, Public Relations, and Writing/Editing
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Get notified about new Technical Author jobs in Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 23 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Details:
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service based approach
- Proven ability to prioritize tasks and issues according to the business impact
- Good written and verbal communication skills
- Good time management skills
- Able to work in a high pressure environment
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Flexible and proactive with a "will do' attitude
- Takes responsibility and follows through on issues to closure and root cause resolution
- Demonstrable desire to achieve
- Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
- Dress Code: Business casual
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x
Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago
Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago
Kwun Tong District, Hong Kong SAR 1 month ago
Wan Chai District, Hong Kong SAR 2 weeks ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Business Support Specialist (Contract Renewable)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist
Posted 8 days ago
Job Viewed
Job Description
1 day ago Be among the first 25 applicants
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Details:
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service based approach
- Proven ability to prioritize tasks and issues according to the business impact
- Good written and verbal communication skills
- Good time management skills
- Able to work in a high pressure environment
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Flexible and proactive with a "will do' attitude
- Takes responsibility and follows through on issues to closure and root cause resolution
- Demonstrable desire to achieve
- Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
- Dress Code: Business casual
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x
Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .
Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago
IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago
Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago
Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago
Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago
Kwun Tong District, Hong Kong SAR 1 month ago
Wan Chai District, Hong Kong SAR 2 weeks ago
Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago
Business Support Specialist (Contract Renewable)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Specialist- Windows Migration
Posted today
Job Viewed
Job Description
Technical Support Specialist- Windows Migration
Responsibilities
- Floor walks to remediate reported issues
- Power up/Power down systems as needed
- Checking PC connectivity
- End to end testing of installed devices
- Computer checkouts from scripted template
- Moving of equipment when needed
- Windows Migration exp.
- Basic PC knowledge to take apart PCs and Monitors
- Create Spreadsheet and email to reporting manager
- Entry level
- Contract
- Information Technology
- IT Services and IT Consulting
Technical Specialist (CRM & Database Management) - 3-Month Project
Posted 2 days ago
Job Viewed
Job Description
Overview
Headquartered in Hong Kong, The Centre for Asian Philanthropy and Society (CAPS) is a research and advisory non-profit organization dedicated to maximizing private capital for public good through research, advisory, convening and capacity building.
CAPS is seeking an experienced CRM Technical Specialist to lead a three-month project focused on consolidating and streamlining our contact and event databases. The ideal candidate will be a HubSpot expert with at least 5 years of hands-on experience in CRM implementation, contact database management, and event workflow setup. In addition, the candidate must have advanced Excel skills for data analysis, cleaning, and reporting. This project will require both independent technical execution and on-site collaboration with the CAPS team in Hong Kong.
Responsibilities- Lead the setup, customization, and optimization of HubSpot (or alternative CRM platform) for CAPS’ needs.
- Consolidate multiple contact databases into a single, accurate, and well-structured CRM.
- Perform advanced data cleaning, formatting, deduplication, and analysis using Excel and CRM tools.
- Manage ongoing contact database maintenance including categorization, segmentation, and updates.
- Design and implement event management systems within the CRM including invitations, registration forms, RSVP workflows, and automated updates.
- Ensure integration between CRM and related digital tools/platforms including MS365, Mailchimp and Wordpress, creating automated data flows where possible.
- Create reports and data views in Hubspot according to user requirements.
- Implement contact list privacy features for sensitive individuals.
- Train and guide staff to ensure consistent CRM adoption and smooth handover.
- Minimum 5 years of professional experience in CRM management and contact database administration.
- Expert-level HubSpot user (certifications preferred); experience with alternative CRMs a plus.
- Proven ability to handle large-scale data consolidation projects .
- Strong organizational skills with a focus on accuracy, data integrity, and usability .
- Experience setting up event management workflows within CRM systems.
- Excellent communication skills; ability to work collaboratively with a cross-functional team.
- Based in Hong Kong or able to work on-site part of the time throughout the contract.
More information about CAPS can be found at .
Additional details- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: Research Services
We’re not including unrelated postings or notices related to other jobs here.
#J-18808-LjbffrTechnical Specialist (CRM & Database Management) - 3-Month Project
Posted 2 days ago
Job Viewed
Job Description
Headquartered in Hong Kong, The Centre for Asian Philanthropy and Society (CAPS) is a research and advisory non-profit organization dedicated to maximizing private capital for public good through research, advisory, convening and capacity building.
CAPS is seeking an experienced CRM Technical Specialist to lead a three-month project focused on consolidating and streamlining our contact and event databases. The ideal candidate will be a HubSpot expert with at least 5 years of hands-on experience in CRM implementation, contact database management, and event workflow setup. In addition, the candidate must have advanced Excel skills for data analysis, cleaning, and reporting. This project will require both independent technical execution and on-site collaboration with the CAPS team in Hong Kong.
Responsibilities- Lead the setup, customization, and optimization of HubSpot (or alternative CRM platform) for CAPS’ needs.
- Consolidate multiple contact databases into a single, accurate, and well-structured CRM.
- Perform advanced data cleaning, formatting, deduplication, and analysis using Excel and CRM tools.
- Manage ongoing contact database maintenance including categorization, segmentation, and updates.
- Design and implement event management systems within the CRM including invitations, registration forms, RSVP workflows, and automated updates.
- Ensure integration between CRM and related digital tools/platforms including MS365, Mailchimp and Wordpress, creating automated data flows where possible.
- Create reports and data views in Hubspot according to user requirements.
- Implement contact list privacy features for sensitive individuals.
- Train and guide staff to ensure consistent CRM adoption and smooth handover.
- Minimum 5 years of professional experience in CRM management and contact database administration.
- Expert-level HubSpot user (certifications preferred); experience with alternative CRMs a plus.
- Proven ability to handle large-scale data consolidation projects .
- Strong organizational skills with a focus on accuracy, data integrity, and usability .
- Experience setting up event management workflows within CRM systems.
- Excellent communication skills; ability to work collaboratively with a cross-functional team.
- Based in Hong Kong or able to work on-site part of the time throughout the contract.
More information about CAPS can be found at .
Additional details- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: Research Services
We’re not including unrelated postings or notices related to other jobs here.
#J-18808-LjbffrBe The First To Know
About the latest Technical roles Jobs in Hong Kong !
Senior Technical Services Specialist
Posted 23 days ago
Job Viewed
Job Description
Join to apply for the Senior Technical Services Specialist role at UL Solutions
1 day ago Be among the first 25 applicants
Join to apply for the Senior Technical Services Specialist role at UL Solutions
Job Description
Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.
Job Description
Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.
Responsibilities
Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as directed.
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.
Qualifications
University Degree (equivalent to a Bachelor’s degree) from an accredited program in related field, generally plus six years related work experience.
Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
Excellent Written And Verbal Communication Skills In English Required
Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
Ability to manage complex projects.
Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
Ability to work virtually, in a multicultural, global environment.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Professional Services, Manufacturing, and Software Development
Referrals increase your chances of interviewing at UL Solutions by 2x
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSenior Technical Services Specialist
Posted 16 days ago
Job Viewed
Job Description
Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as directed.
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.
University Degree (equivalent to a Bachelor's degree) from an accredited program in related field, generally plus six years related work experience.
Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
Excellent written and verbal communication skills in English required
Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
Ability to manage complex projects.
Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
Ability to work virtually, in a multicultural, global environment.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
Senior Technical Services Specialist
Posted today
Job Viewed
Job Description
Join to apply for the Senior Technical Services Specialist role at UL Solutions
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Job Description
Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.
Job Description
Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.
Responsibilities
Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as directed.
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.
Qualifications
University Degree (equivalent to a Bachelor’s degree) from an accredited program in related field, generally plus six years related work experience.
Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
Excellent Written And Verbal Communication Skills In English Required
Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
Ability to manage complex projects.
Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
Ability to work virtually, in a multicultural, global environment.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Professional Services, Manufacturing, and Software Development
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