101 Technical Roles jobs in Hong Kong
Technical Specialist
Posted today
Job Viewed
Job Description
Job Description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking a high calibre professional to join our team as a
Technical Specialist.
Principal Responsibilities
In this role you will
- Act as the recognized firewall technical expert (Check Point, Fortinet and others) and apply technical knowledge of network security solutions to meet business requirements and resolve identified technical constraints
- Accountable design authority for technology decisions and stay abreast of technology trends and advise Technology and the Business about potential benefits/impacts
- Provide a network security consultancy role to Technology and Business teams where appropriate. Define configuration standards and provide technical solutions to Operations teams to resolve technical issues
- Work and implementation on various complex projects, as a Technical Subject Matter Expert. Collaborate with stakeholders to ensure technical deliverables are met
- Proficient hands-on experience networking background (Subnetting, Switching, Routing, VLANs, VRFs, NAT, VXLAN, EVPN…etc).
- Proficient in setting up and manage the modern configuration management, infrastructure as code tools, CI/CD tools (e.g. Ansible, Jenkins, Git, )
- Manage vendors across the project delivery and technical matters
- Participate in an on-call rotation for support of systems outside of normal business hours. Provide 2nd line network support for major incidents. To lead problem resolution and coordination activities
Requirements
To be successful you will need
- Degree qualifications in Computer Science, Information Engineering or a related technical field or equivalent practical experience
- Must be Technical Subject Matter Expert in Firewall Infrastructure (Check Point and Fortinet) including multi-domain management, Logging servers, virtualization, Maestro, automation. Top Tier IT Certifications (e.g. Check Point CCSE, Cisco CCIE) is a plus
- Hands on experience as a data network and security specialist in a large enterprise network
- Technical knowledge in networking (Cisco and non-Cisco) with an emphasis on software-defined networks (SDN) and leveraging spine & leaf designs
- Proficient hands-on experience networking background (Subnetting, Switching, Routing, VLANs, VRFs, Firewalls, VPN etc.)
- Proficient in setting up and manage the modern configuration management, infrastructure as code tools, CI/CD tools (e.g. Ansible, Jenkins, Git, GitHub etc.)
- Sound knowledge data centre operations, systems infrastructure and architecture design. Sound analytical, problem-solving skills and strong work ethics
- Proficient English written and verbal communication skills
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Technical Author (multiple roles and seniority levels)
Posted 20 days ago
Job Viewed
Job Description
Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical
Technical Author (multiple roles and seniority levels)Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical
Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical .
We are building documentation capacity at scale. We have dozens of positions available , for products and teams across the organisation, at all levels from Graduate to Senior Staff.
All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.
The role of a Technical Author
A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.
As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location: These are fully remote roles, open to candidates across the globe.
The role entails
- Create, maintain and improve software documentation
- Work with engineering team members, to help them make effective documentation contributions
- Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
- Engage with user communities to ensure that our documentation meets their needs
- Encourage and support community engagement in and contribution to documentation
- Help standardise the structure, presentation, style and language of content across products
- Collaborate with documentation peers to advance the state of the art in documentation at Canonical
- Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
- Cares deeply about functional written communication
- Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
- Has a record of community engagement, in open-source software, documentation, research or other disciplines
- Is sympathetic to the needs and challenges of open-source software and its communities
- Demonstrates technical curiosity, and is fascinated by software technology and its challenges
- Has demonstrable documentation skills, insight and enthusiasm
- Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
- Has excellent written and verbal communication skills
- Holds a BSc/BA degree or equivalent
- Is able to travel twice a year for up to two weeks for events
- Deep technical domain knowledge
- Open-source community leadership and management
- User-experience, interaction or visual design
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Marketing, Public Relations, and Writing/Editing
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Get notified about new Technical Author jobs in Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Author (multiple roles and seniority levels)
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical
Technical Author (multiple roles and seniority levels)Join to apply for the Technical Author (multiple roles and seniority levels) role at Canonical
Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical .
We are building documentation capacity at scale. We have dozens of positions available , for products and teams across the organisation, at all levels from Graduate to Senior Staff.
All applications and candidates are handled through this one entry-point. We'll be able to discuss seniority levels, suitable teams and more later in the process, to help place you in the most suitable role for you.
The role of a Technical Author
A Technical Author leads the documentation efforts of an engineering team, typically focused on a product or family of products. You'll help the team develop documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
These are not traditional technical writer roles. As a Technical Author, you will participate in development of product strategy. You will have input into product design and user experience. You will combine technical expertise with leadership in documentation, collaborating with colleagues across the company to establish documentation as a first-class engineering discipline. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority.
As well as your role in an engineering team, you will also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location: These are fully remote roles, open to candidates across the globe.
The role entails
- Create, maintain and improve software documentation
- Work with engineering team members, to help them make effective documentation contributions
- Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
- Engage with user communities to ensure that our documentation meets their needs
- Encourage and support community engagement in and contribution to documentation
- Help standardise the structure, presentation, style and language of content across products
- Collaborate with documentation peers to advance the state of the art in documentation at Canonical
- Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
- Cares deeply about functional written communication
- Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
- Has a record of community engagement, in open-source software, documentation, research or other disciplines
- Is sympathetic to the needs and challenges of open-source software and its communities
- Demonstrates technical curiosity, and is fascinated by software technology and its challenges
- Has demonstrable documentation skills, insight and enthusiasm
- Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages
- Has excellent written and verbal communication skills
- Holds a BSc/BA degree or equivalent
- Is able to travel twice a year for up to two weeks for events
- Deep technical domain knowledge
- Open-source community leadership and management
- User-experience, interaction or visual design
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Marketing, Public Relations, and Writing/Editing
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Get notified about new Technical Author jobs in Hong Kong SAR .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSenior Technical Specialist
Posted today
Job Viewed
Job Description
Lai Sun Development Company Limited
As a member of the Lai Sun Group which obtained its first listing on the Hong Kong stock exchange in 1972, our Company is well diversified with principal activities in property development, property investment, hotels, media and entertainment. To cope with our business expansion, we are inviting competent candidates to join us:
Job Duties:
Provide technical support and manage daily IT operations for dining venues, including but not limited to POS systems, procurement platforms, and table booking systems
Act as a key liaison between internal stakeholders and external vendors for issue resolution and system enhancements
Perform system configuration, testing, deployment, and troubleshooting
Support hardware and software maintenance, including network equipment and end-user devices
Coordinate with business users to gather requirements and ensure system solutions align with operational needs
Provide technical training and maintain documentation for restaurant teams and frontline staff
Participate in system upgrade projects and other IT initiatives across multiple dining brands
Requirements:
Higher Diploma or above in IT or related disciplines
Minimum 5 years of relevant experience in IT support, preferably in the F&B or hospitality industry
Hands-on experience with POS, table booking, and procurement systems is an advantage
Strong problem-solving skills and the ability to work independently under pressure
Good communication and interpersonal skills for effective collaboration with users and vendors
Proactive, service-oriented attitude with strong attention to detail
Proficiency in Cantonese and English
Willingness to work in a dynamic, multi-location environment
We offer attractive remuneration to successful candidates. To apply, please send your full resume stating date available, present and expected salary by mail to Group Human Resources & Administration Controller, Lai Sun Development Company Limited, 11/F Lai Sun Commercial Centre, 680 Cheung Sha Wan Road, Kowloon or click the button " APPLY NOW " to send your application via email.
Website:
Personal data provided in the employment applications will be treated in strict confidence and used only for recruitment purpose by the Lai Sun Group Companies. All unsuccessful applications will be destroyed upon completion of the process.
A member of the Lai Sun Group
Full-time,Permanent
Senior Technical Specialist
Posted today
Job Viewed
Job Description
Job Duties:
- Provide technical support and manage daily IT operations for dining venues, including but not limited to POS systems, procurement platforms, and table booking systems
- Act as a key liaison between internal stakeholders and external vendors for issue resolution and system enhancements
- Perform system configuration, testing, deployment, and troubleshooting
- Support hardware and software maintenance, including network equipment and end-user devices
- Coordinate with business users to gather requirements and ensure system solutions align with operational needs
- Provide technical training and maintain documentation for restaurant teams and frontline staff
- Participate in system upgrade projects and other IT initiatives across multiple dining brands
Requirements:
- Higher Diploma or above in IT or related disciplines
- Minimum 5 years of relevant experience in IT support, preferably within the F&B or hospitality industry
- Hands-on experience with POS, table booking, and procurement systems is an advantage
- Strong problem-solving skills and the ability to work independently under pressure
- Good communication and interpersonal skills for effective collaboration with users and vendors
- Proactive, service-oriented attitude with strong attention to detail
- Proficiency in Cantonese and English
- Willingness to work in a dynamic, multi-location environment
We offer attractive remuneration to successful candidates. To apply, please send your full resume stating date available, present and expected salary by mail to Group Human Resources & Administration Controller, Lai Sun Development Company Limited, 11/F Lai Sun Commercial Centre, 680 Cheung Sha Wan Road, Kowloon or click the button "APPLY NOW" shown below to send your application via email.
Website:
Personal data provided in the employment applications will be treated in strict confidence and used only for recruitment purpose by the Lai Sun Group Companies. All unsuccessful applications will be destroyed upon completion of the process.
Lead Technical Specialist
Posted today
Job Viewed
Job Description
Job description
Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking a high calibre professional to join our team as a Lead Technical Specialist.
Principal Responsibilities
In this role you will
- Oversee the operation, maintenance, and optimization of IBM Z mainframe systems and storage technology to ensure high availability and performance
- Develop and implement resilience strategies, including disaster recovery plans, high-availability configurations, and failover mechanisms to minimize downtime
- Lead a team of mainframe engineers, providing technical guidance and mentoring to enhance system reliability and operational efficiency
- Monitor system performance, conduct capacity planning, and implement proactive measures to prevent system failures
- Design and maintain robust backup and recovery processes for z/OS and DS8000 environments to ensure data integrity and business continuity
- Collaborate with cross-functional teams to sustain the operations of the mainframe ecosystem. Manage system upgrades, patches, and migrations while maintaining strict adherence to security and compliance standards
- Implement automation tools and scripts to streamline repetitive tasks and improve system resilience. Conduct regular risk assessments and resilience audits to identify vulnerabilities and implement corrective actions
- Provide 24/7 on-call support for critical incidents and coordinate rapid response to system outages or performance issues
Requirements
To be successful you will need
- Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred
- Experience managing IBM mainframe z/OS systems, with at least 3 years in a leadership role
- Proven track record of designing and implementing resilience strategies, such as disaster recovery and high-availability solutions
- Strong knowledge of z/OS system administration and problem diagnosis.
- Extensive expertise in DS8000 and tape storage technology, including configuration, optimization, and troubleshooting. Experience with mainframe infrastructure software (e.g.,JES2, SMPE, RACF, CA1, SMS, GDPS, etc)
- Proficiency in automation tools (e.g., REXX, CLIST) and scripting for mainframe environments
- Excellent problem-solving skills with a focus on proactive risk management and system optimization
- Strong leadership and communication skills to manage teams and collaborate with stakeholders
- Ability to work under pressure and provide effective solutions during critical system incidents
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Technical Specialist – Jira
Posted today
Job Viewed
Job Description
We are looking for a Technical Specialist – Jira Service Management to join our client's fast-growing team.
Responsibilities:
· Configure Jira Service Management projects, request types, queues, SLAs, and automation rules.
· Set up service portals and knowledge bases (with Confluence integration).
· Implement incident, problem, change, and service request management workflows.
· Build custom dashboards and reports for service performance and SLA tracking.
· Integrate JSM with other tools (e.g., Confluence, CI/CD pipelines, monitoring systems).
· Provide guidance, documentation, and training for support teams and end-users.
Requirements:
· Minimum 3 years of software development or technical implementation experience.
· Strong analytical and problem-solving skills.
· Ability and willingness to learn Jira Service Management administration and customization.
· Familiarity with scripting (Python, Groovy, or JavaScript) is a plus.
· Experience with ITIL processes or service desk tools is nice to have.
Benefit:
· Hands-on experience implementing JSM in enterprise-scale change management / automation projects.
· Opportunity to develop into a Jira/Atlassian product expert.
· Supportive team environment with mentorship and growth opportunities.
Interested parties please send your full resume with current and expected salary & notice period via email to: or click "Apply Now". No expected salary mentioned in the resume will not be considered.
All collected information will be kept confidential and used for recruitment purposes only.
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Senior Claims Technical Specialist
Posted 1 day ago
Job Viewed
Job Description
Job Description
The role of the Senior Claims Technical Specialist, Life and Health, APAC (Asia, Australia and New Zealand) requires a strong capability in handling CI and living benefit claims portfolio in Asia. The position can be based either in our Hong Kong or Singapore office.
The ideal candidate must be well versed with market claims practices and able to assist in developing a prudent risk-based claims’ philosophy to maintain profitability and manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.
Your responsibilities will be as follows:
- Develop client specific claims strategy for the markets assigned to ensure profitability of business and support the identification, evaluation and execution of potential opportunities requested from business teams
- Review and provide inputs to product design, policy provisions, treaties, claims guidelines, initiatives and related requests in a timely manner to help develop business
- Provide support to quotes from APAC clients and internal product initiatives, advice to pricing teams, product and underwriting team for developing product designs, benefit structures and product pricing, cedant claims capability assessments and treaty reviews
- Provide accurate and timely assessment of claims from cedants, while resolving and responding to claims, disputed and inquiries balancing client request but also Partner Re’s pricing basis, thus supporting the business unit productivity, quality, and service level standards
- Proactively build deeper engagement with key clients, understand and ensure delivery of their product and claims servicing needs with best-in-class service standards. Organize regular client engagement activities such as meetings, webinars, workshops, client specific training initiatives, underwriting solutions to have a business impact
- Lead and conduct claims audits and onsite reviews as required
- Engagement in cross functional projects and process improvement initiatives (internal and external)
- Maintain profitability and sustainability of the books of business and assist in developing the governance and compliance framework within the claims function in APAC
- Engage in projects, support the delivery of claims solutions to clients such as disability claims scores and claims rules engines and explore new solutions that can be developed into unique propositions for Partner Re’s clients
- Collaboration with claims team members in the global team and other markets within PartnerRe
- Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders
- Enhance our footprint in industry associations across APAC
- Any other projects or responsibilities assigned as part of the APAC team
You have an extensive Life (re)insurance technical claims expertise and have experience in handling critical illness (in priority) mortality, ABD, disability benefits including TPD. Furthermore, you have a strong understanding of products especially living benefit products across group and retail markets, including good understanding of underwriting and claims practices, especially across the Asian markets including Hong Kong and Singapore. You hold a graduation or above degree either in medical or para-medical field, life sciences, law or finance and bring the following skillset:
- 10 to 15 years’ or more of Life (re)insurance experience in the management of claims across all benefit types (particularly CI) across Asian markets, especially Hong Kong and Singapore.
- Having experience of the ANZ market will be an added advantage
- Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
- Understand the market regulatory framework including the application of the Life Insurance Act, Insurance Contracts Act, and the Life Insurance Code of Practice
- Proficiency in written and oral English is a must
- Chinese language capabilities will be an added advantage
- Are a team player, with well-developed analytical and problem-solving skills and have a strong client centricity mindset
- Have good self-management, planning, organizing and time management skills
- Have excellent influencing, negotiation, and presentation skills
- Have superior oral and written communication skills with an ability to relate well with others and explain complex problems in a simple manner
- Are curious, an active listener, bring energy and have a real desire to contribute to a high-performing team to help the business unit achieve great success together
- Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
- Reinsurance experience and experience across various markets in Asia will be advantageous
- Fellow, Life Management Institute (FLMI) or Advanced Certificate in Life Insurance Claims Operation will be advantageous
PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at PartnerRe.
Thank you,
PartnerRe Hiring Team
Seniority level- Associate
- Full-time
- General Business
- Industries
- Insurance
Senior Claims Technical Specialist
Posted today
Job Viewed
Job Description
The role of the Senior Claims Technical Specialist, Life and Health, APAC (Asia, Australia and New Zealand) requires a strong capability in handling CI and living benefit claims portfolio in Asia. The ideal candidate must be well versed with market claims practices and able to assist in developing a prudent risk-based claims' philosophy to maintain profitability and manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.
Your responsibilities will be as follows:
- Develop client specific claims strategy for the markets assigned to ensure profitability of business and support the identification, evaluation and execution of potential opportunities requested from business teams
- Review and provide inputs to product design, policy provisions, treaties, claims guidelines, initiatives and related requests in a timely manner to help develop business
- Provide support to quotes from APAC clients and internal product initiatives, advice to pricing teams, product and underwriting team for developing product designs, benefit structures and product pricing, cedant claims capability assessments and treaty reviews
- Provide accurate and timely assessment of claims from cedants, while resolving and responding to claims, disputed and inquiries balancing client request but also Partner Re's pricing basis, thus supporting the business unit productivity, quality, and service level standards
- Proactively build deeper engagement with key clients, understand and ensure delivery of their product and claims servicing needs with best-in-class service standards. Organize regular client engagement activities such as meetings, webinars, workshops, client specific training initiatives, underwriting solutions to have a business impact
- Lead and conduct claims audits and onsite reviews as required
- Engagement in cross functional projects and process improvement initiatives (internal and external)
- Maintain profitability and sustainability of the books of business and assist in developing the governance and compliance framework within the claims function in APAC
- Engage in projects, support the delivery of claims solutions to clients such as disability claims scores and claims rules engines and explore new solutions that can be developed into unique propositions for Partner Re's clients
- Collaboration with claims team members in the global team and other markets within PartnerRe
- Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders
- Enhance our footprint in industry associations across APAC
- Any other projects or responsibilities assigned as part of the APAC team
Senior Claims Technical Specialist
Posted today
Job Viewed
Job Description
Company Description
PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.
Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.
Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:
Shape your own career
Grow in a supportive environment
Connect with a community of experts
Make an impact
View Home - PartnerRe Experience e-book to find out more about what it's like to work at PartnerRe.
We are always looking for bright, proactive individuals to join our team
Please follow our Careers page for all updates on new positions. We look forward to receiving your application.
PartnerRe is an equal opportunities employer.
Please join our company LinkedIn Page for all updates on new positions that are coming live.
Job Description
The role of the Senior Claims Technical Specialist, Life and Health, APAC (Asia, Australia and New Zealand) requires a strong capability in handling CI and living benefit claims portfolio in Asia. The ideal candidate must be well versed with market claims practices and able to assist in developing a prudent risk-based claims' philosophy to maintain profitability and manage all claims related responsibilities for clients, provide expert opinions, technical claims advice, targeted claims training, and support the delivery of claims solutions to clients in APAC, including enhancing our footprint in industry associations. In addition, the candidate should demonstrate strong customer-orientation, have experience in projects and process improvement initiatives, whilst maintaining a proactive and positive working relationship with clients.
Your responsibilities will be as follows:
- Develop client specific claims strategy for the markets assigned to ensure profitability of business and support the identification, evaluation and execution of potential opportunities requested from business teams
- Review and provide inputs to product design, policy provisions, treaties, claims guidelines, initiatives and related requests in a timely manner to help develop business
- Provide support to quotes from APAC clients and internal product initiatives, advice to pricing teams, product and underwriting team for developing product designs, benefit structures and product pricing, cedant claims capability assessments and treaty reviews
- Provide accurate and timely assessment of claims from cedants, while resolving and responding to claims, disputed and inquiries balancing client request but also Partner Re's pricing basis, thus supporting the business unit productivity, quality, and service level standards
- Proactively build deeper engagement with key clients, understand and ensure delivery of their product and claims servicing needs with best-in-class service standards. Organize regular client engagement activities such as meetings, webinars, workshops, client specific training initiatives, underwriting solutions to have a business impact
- Lead and conduct claims audits and onsite reviews as required
- Engagement in cross functional projects and process improvement initiatives (internal and external)
- Maintain profitability and sustainability of the books of business and assist in developing the governance and compliance framework within the claims function in APAC
- Engage in projects, support the delivery of claims solutions to clients such as disability claims scores and claims rules engines and explore new solutions that can be developed into unique propositions for Partner Re's clients
- Collaboration with claims team members in the global team and other markets within PartnerRe
- Build and maintain proactive and positive working relationships with clients, brokers, and other external stakeholders
- Enhance our footprint in industry associations across APAC
- Any other projects or responsibilities assigned as part of the APAC team
Qualifications
You have an extensive Life (re)insurance technical claims expertise and have experience in handling critical illness (in priority) mortality, , ABD, disability benefits including TPD. Furthermore, you have a strong understanding of products especially living benefit products across group and retail markets, including good understanding of underwriting and claims practices, especially across the Asian markets including Hong Kong and Singapore. You hold a graduation or above degree either in medical or para-medical field, life sciences, law or finance and bring the following skillset:
- 10 to 15 years' or more of Life (re)insurance experience in the management of claims across all benefit types (particularly CI) across Asian markets, especially Hong Kong and Singapore.
- Having experience of the ANZ market will be an added advantage
- Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
- Understand the market regulatory framework including the application of the Life Insurance Act, Insurance Contracts Act, and the Life Insurance Code of Practice
- Proficiency in written and oral English is a must
- Chinese language capabilities will be an added advantage
Are a team player, with well-developed analytical and problem-solving skills and have a strong client centricity mindset
Have good self-management, planning, organizing and time management skills
- Have excellent influencing, negotiation, and presentation skills
- Have superior oral and written communication skills with an ability to relate well with others and explain complex problems in a simple manner
- Are curious, an active listener, bring energy and have a real desire to contribute to a high-performing team to help the business unit achieve great success together
- Are resourceful in developing and delivering claims training, providing technical input to product definitions conducting claims and portfolio reviews, and excited with taking unique claims solutions to clients
- Reinsurance experience and experience across various markets in Asia will be advantageous
- Fellow, Life Management Institute (FLMI) or Advanced Certificate in Life Insurance Claims Operation will be advantageous
Additional Information
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PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at PartnerRe.
Thank you,
PartnerRe Hiring Team