100 Technical Specialist jobs in Hong Kong

4 days ago Be among the first 25 applicants

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Direct message the job poster from Stefanini Group

Talent Acquisition Specialist II (APAC) at Stefanini Group.

Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager.

Requirements:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager

•Resolve Hardware / Software issues

•Experience with VPN, Soft Phones, Remote Desktop, VDI

•Asset Tracking / Inventory Management

•Only fully vaccinated candidates will be considered.

•This is a requirement to work in our clients facility.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini Group by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong SAR .

Application, Infrastructure & Service Management, Off Application Support Analyst - Technology

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 days ago

Sr. Support Analyst, FIX Connectivity, IT

Tai Po District, Hong Kong SAR 4 hours ago

Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago

Senior Windows Platform Operations Engineer (L2)

Kwun Tong District, Hong Kong SAR 1 month ago

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1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

Details:

Job Description

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

Job Requirements

Details:

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Business Support Specialist (Contract Renewable)

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Join to apply for the Technical Support Specialist role at HedgeSPA (Sophisticated Predictive Analytics for Hedge Funds and Leading Institutions) .

Get AI-powered advice on this job and more exclusive features.

Description

• Install and configure operating systems, platform solutions, and databases internally for staging and at customer sites.
• Respond to customer inquiries and assist in troubleshooting and resolving technical issues.
• Actively update, maintain, and monitor all aspects of cloud or on-premise installations.
• Resolve technical issues related to interruptions.
• Maintain an incident log detailing all required system updates, as well as the date of completion.
• Organize and file documentation pertaining to warranties and instructional guides for all third-party licenses.
• Assist in creating user-friendly training and support materials related to troubleshooting and usage.

Requirements

• Minimal experience level: Over 1 year.
• Career Level: Entry Level.
• Minimum English Level: Daily Conversation (English usage about 50%).
• Minimum Education Level: Associate Degree/Diploma.
• Required Skills:
• Diploma or higher in Computer, Engineering, or technical courses.
• Knowledge of financial products and risk analytics.
• Knowledge of Javascript, Java, C++, and/or MySQL.
• Web application knowledge is advantageous.

Benefits

• American-style Employee Stock Option Scheme.
• Negotiable salary based on experience.
• Bonuses paid on top of salary.

Additional Details

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Information Technology.

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4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Stefanini Group

Talent Acquisition Specialist II (APAC) at Stefanini Group.

Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager.

Requirements:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager

•Resolve Hardware / Software issues

•Experience with VPN, Soft Phones, Remote Desktop, VDI

•Asset Tracking / Inventory Management

•Only fully vaccinated candidates will be considered.

•This is a requirement to work in our clients facility.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini Group by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong SAR .

Application, Infrastructure & Service Management, Off Application Support Analyst - Technology

Kwun Tong District, Hong Kong SAR 2 months ago

Wan Chai District, Hong Kong SAR 2 days ago

Sr. Support Analyst, FIX Connectivity, IT

Tai Po District, Hong Kong SAR 4 hours ago

Hong Kong SAR $23,000.00-$26,000.00 2 weeks ago

Senior Windows Platform Operations Engineer (L2)

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

Details:
Job Description
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may email: for faster processing!
Job Description:
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

Job Requirements
Details:

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

IT Technical Support / Helpdesk Support (Senior/ Junior) IT Technical Support - 20K (Healthcare Centre) Application Support Analyst - Technology Application Specialist (No Experience Welcome)

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Business Support Specialist (Contract Renewable)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join Our Team at LAB-A-PORTER: Technical Sales Specialist

Are you passionate about cutting-edge scientific research and possess a knack for building strong client relationships? LAB-A-PORTER is seeking a dynamic and results-driven Technical Sales Specialist to join our growing team in Hong Kong.

About LAB-A-PORTER:

LAB-A-PORTER is at the forefront of modernizing product distribution for the scientific research, healthcare, and education sectors. Our innovative platform provides researchers with streamlined access to a comprehensive selection of high-quality reagents, cutting-edge tools, and essential supplies from globally recognized manufacturers. We specialize in sourcing and distributing products crucial for advancements in disease modelling, drug discovery, cell and gene therapy research, and tissue engineering. Our commitment is to empower scientists by providing them with the resources they need for their research.

The Role:

As a Technical Sales Specialist, you will be instrumental in driving sales growth and expanding our customer base within the vibrant Hong Kong research community. You will leverage your scientific knowledge and sales acumen to understand the unique needs of researchers and position LAB-A-PORTER's solutions effectively.

Key Responsibilities:

• Proactively identify and pursue new sales opportunities with academic institutions, biotechnology companies, pharmaceutical organizations, and research laboratories across Hong Kong.
• Develop and maintain strong, long-lasting relationships with new and existing clients, understanding their research needs and providing tailored solutions from our extensive product portfolio.
• Deliver compelling technical presentations and product demonstrations to showcase the features and benefits of our offerings.
• Provide exceptional pre-sales and post-sales technical support and consultation to clients, addressing inquiries and ensuring customer satisfaction.
• Achieve and exceed agreed-upon sales targets and key performance indicators (KPIs).
• Stay abreast of market trends, competitor activities, and new scientific advancements relevant to our product lines (e.g., disease modelling, drug discovery, cell and gene therapy, tissue engineering).
• Collaborate effectively with internal teams, including marketing and logistics, to ensure a seamless customer experience.
• Prepare regular sales reports, forecast, and contribute to sales strategy development.
• Represent LAB-A-PORTER at industry conferences, trade shows, and networking events.

Required Skills and Qualifications:

• Bachelor's degree or higher in a Life Sciences discipline (e.g., Biology, Molecular Biology, Biochemistry, Biotechnology, Pharmacology, or related field).
• Strong understanding of research laboratory techniques and workflows, particularly in areas such as cell culture, molecular biology, immunology, or related fields.
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex scientific concepts clearly and concisely.
• Demonstrated ability to build rapport, negotiate effectively, and close sales.
• Self-motivated, results-oriented, with a proactive approach to business development.
• Ability to work independently and as part of a team.
• Proficiency in English and Cantonese is essential; Mandarin proficiency is a plus.
• Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

What We Offer:

• A competitive salary and performance-based commission structure.
• The opportunity to work with a dynamic and supportive team in a rapidly growing company.
• Exposure to the latest innovations in scientific research products.
• Career development and growth opportunities.

How to Apply:

If you are a driven individual with a passion for science and sales, and you meet the qualifications outlined above, we encourage you to apply. Please submit your detailed resume and a cover letter outlining your suitability for the role and your salary expectations to

Join LAB-A-PORTER and help us serve science for a better world!

LAB-A-PORTER is an equal opportunity employer.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development

Referrals increase your chances of interviewing at LAB-A-PORTER by 2x

Sign in to set job alerts for “Technical Sales Specialist” roles. Senior Sales Engineer (AI Solution) (REF: SDA/SSE) Technical Sales and Business Development Manager - Speciality Marine Lubricants Sales Engineer / Assistant Sales Engineer, Service Sales Engineer - Hospital Pharmacy Solutions SALES ENGINEER (30K-35K X 13) - Europe MNC building service equipment / water product / pumps / valves brand owner (Tsuen Wan) Innovation Tech Solution Sales - BytePlus - Hong Kong SALES ENGINEER (30K-35K X 13) - Europe MNC building service equipment brand owner (Tsuen Wan) Sr. Post-Sales Engineer / Sr. Consultant - Cloud Computing Infrastructure Technical Account Manager (Post-Sales Management)(Based in HK) Sales Engineer - Medical Device (Fresh Graduates are welcome) Technical Sales Manager / Engineer - PD Monitoring Solutions Assistant Sales Engineer (Mobile Networking Solutions) Live Production Pre-Sales Engineer (m/d/f)

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1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join Our Team at LAB-A-PORTER: Technical Sales Specialist

Are you passionate about cutting-edge scientific research and possess a knack for building strong client relationships? LAB-A-PORTER is seeking a dynamic and results-driven Technical Sales Specialist to join our growing team in Hong Kong.

About LAB-A-PORTER:

LAB-A-PORTER is at the forefront of modernizing product distribution for the scientific research, healthcare, and education sectors. Our innovative platform provides researchers with streamlined access to a comprehensive selection of high-quality reagents, cutting-edge tools, and essential supplies from globally recognized manufacturers. We specialize in sourcing and distributing products crucial for advancements in disease modelling, drug discovery, cell and gene therapy research, and tissue engineering. Our commitment is to empower scientists by providing them with the resources they need for their research.

The Role:

As a Technical Sales Specialist, you will be instrumental in driving sales growth and expanding our customer base within the vibrant Hong Kong research community. You will leverage your scientific knowledge and sales acumen to understand the unique needs of researchers and position LAB-A-PORTER's solutions effectively.

Key Responsibilities:

• Proactively identify and pursue new sales opportunities with academic institutions, biotechnology companies, pharmaceutical organizations, and research laboratories across Hong Kong.
• Develop and maintain strong, long-lasting relationships with new and existing clients, understanding their research needs and providing tailored solutions from our extensive product portfolio.
• Deliver compelling technical presentations and product demonstrations to showcase the features and benefits of our offerings.
• Provide exceptional pre-sales and post-sales technical support and consultation to clients, addressing inquiries and ensuring customer satisfaction.
• Achieve and exceed agreed-upon sales targets and key performance indicators (KPIs).
• Stay abreast of market trends, competitor activities, and new scientific advancements relevant to our product lines (e.g., disease modelling, drug discovery, cell and gene therapy, tissue engineering).
• Collaborate effectively with internal teams, including marketing and logistics, to ensure a seamless customer experience.
• Prepare regular sales reports, forecast, and contribute to sales strategy development.
• Represent LAB-A-PORTER at industry conferences, trade shows, and networking events.

Required Skills and Qualifications:

• Bachelor's degree or higher in a Life Sciences discipline (e.g., Biology, Molecular Biology, Biochemistry, Biotechnology, Pharmacology, or related field).
• Strong understanding of research laboratory techniques and workflows, particularly in areas such as cell culture, molecular biology, immunology, or related fields.
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex scientific concepts clearly and concisely.
• Demonstrated ability to build rapport, negotiate effectively, and close sales.
• Self-motivated, results-oriented, with a proactive approach to business development.
• Ability to work independently and as part of a team.
• Proficiency in English and Cantonese is essential; Mandarin proficiency is a plus.
• Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

What We Offer:

• A competitive salary and performance-based commission structure.
• The opportunity to work with a dynamic and supportive team in a rapidly growing company.
• Exposure to the latest innovations in scientific research products.
• Career development and growth opportunities.

How to Apply:

If you are a driven individual with a passion for science and sales, and you meet the qualifications outlined above, we encourage you to apply. Please submit your detailed resume and a cover letter outlining your suitability for the role and your salary expectations to

Join LAB-A-PORTER and help us serve science for a better world!

LAB-A-PORTER is an equal opportunity employer.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development

Referrals increase your chances of interviewing at LAB-A-PORTER by 2x

Sign in to set job alerts for “Technical Sales Specialist” roles. Senior Sales Engineer (AI Solution) (REF: SDA/SSE) Technical Sales and Business Development Manager - Speciality Marine Lubricants Sales Engineer / Assistant Sales Engineer, Service Sales Engineer - Hospital Pharmacy Solutions SALES ENGINEER (30K-35K X 13) - Europe MNC building service equipment / water product / pumps / valves brand owner (Tsuen Wan) Innovation Tech Solution Sales - BytePlus - Hong Kong SALES ENGINEER (30K-35K X 13) - Europe MNC building service equipment brand owner (Tsuen Wan) Sr. Post-Sales Engineer / Sr. Consultant - Cloud Computing Infrastructure Technical Account Manager (Post-Sales Management)(Based in HK) Sales Engineer - Medical Device (Fresh Graduates are welcome) Technical Sales Manager / Engineer - PD Monitoring Solutions Assistant Sales Engineer (Mobile Networking Solutions) Live Production Pre-Sales Engineer (m/d/f)

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#J-18808-Ljbffr

Join to apply for the Senior Technical Services Specialist role at UL Solutions

1 day ago Be among the first 25 applicants

Join to apply for the Senior Technical Services Specialist role at UL Solutions

Job Description

Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.

Job Description

Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.

Responsibilities

Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.

Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.

Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.

Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.

Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.

Performs other duties as directed.

None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.

Qualifications

University Degree (equivalent to a Bachelor’s degree) from an accredited program in related field, generally plus six years related work experience.

Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.

Excellent Written And Verbal Communication Skills In English Required

Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.

Ability to manage complex projects.

Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.

Ability to work virtually, in a multicultural, global environment.

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About The Team

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Professional Services, Manufacturing, and Software Development

Referrals increase your chances of interviewing at UL Solutions by 2x

Sign in to set job alerts for “Technical Services Specialist” roles.

Wan Chai District, Hong Kong SAR 3 months ago

Desktop & Infrastructure Support Specialist

New Territories, Hong Kong SAR 3 days ago

Blockchain Security Technical Support Engineer Regional IT Service Desk Engineer Asia Pacific

Central & Western District, Hong Kong SAR 1 week ago

Technical Services Inspector, Special Systems Technical Executive – Technical Services Trading Application Support Engineer - Proprietary Trading (Hong Kong)

Kowloon City District, Hong Kong SAR 4 days ago

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Under minimal supervision, leads major projects within the Technical Services department. Establishes high functioning and influential relationships with sales, operations, customers and leadership to provide technical services related to product categories. Scopes, plans and implements technical services, working directly with clients and internal business operations. Work deliverables may include but are not limited to global regulatory research, client technical reports and manuals, technical files and supporting programs, label evaluations, claims and document evaluations, Certificate of Conformity reviews, lab operational support, project management, protocol creation, and technical inquiry response.
Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
Performs other duties as directed.
None of the foregoing information in any way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested. Duties are not necessarily comprehensive and are subject to change at any time at the discretion of management. Consult the position qualification for this job when using the position profile for hiring, transfer, or promotion decisions or when providing career guidance.
University Degree (equivalent to a Bachelor's degree) from an accredited program in related field, generally plus six years related work experience.
Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.
Excellent written and verbal communication skills in English required
Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.
Ability to manage complex projects.
Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.
Ability to work virtually, in a multicultural, global environment.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.