162 Technical Support Leader jobs in Hong Kong

Consumer Sales Support Manager page is loadedConsumer Sales Support Manager Apply locations Kowloon Hong Kong time type Full time posted on Posted 5 Days Ago job requisition id 25892160

The Sales Support Senior Analyst is an intermediate level position responsible for leading the formulation and implementation of long and short-term strategic plans and objectives to increase market share/penetration and maximize opportunities for growth throughout the marketplace. The Sales Support Senior Analyst provides product specialists with qualified referrals for cross-sell. Employees in this role also assist in closing deals across all products, oversee and ensure safe and sound underwriting/credit practices and overall leadership of a sound lending activity.

Responsibilities:

• Assume informal/formal mentorship role within teams, coach/train new recruits and advise/counsel others in area of specialization
• Provide sales assistance by designing and implementing process improvements
• Support new products, promotions, and projects defined by the business
• Review and provide training material to sales and operations
• Support sales activities for high profile clients
• Provide administrative assistance for sales management teams
• Ensure sales team compliance with local regulations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Required Licensing: Series 7
• Working knowledge of related industry practices and standards
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Join to apply for the Retention and Support Manager role at Bupa Global

2 days ago Be among the first 25 applicants

Join to apply for the Retention and Support Manager role at Bupa Global

The role will support the Private Client Managers (PCM) in their continual development focusing on all aspects of their role including technical skills and soft skills. They will carry out internal quality assessments primarily focusing on soft skills, sales techniques and objection handling and will also be the ‘go to’ member of the team for queries relating to day to day procedures and best practice. They will be a role model for how we engage with our customers, always demonstrating excellent customer care and empathy and day-to-day model for Bupa’s values. The Team leader will be also serving as first point of escalation for customer and partner complaints.

In addition to carrying quality monitoring and coaching, the Team leader will be accountable for identifying and producing a Skills Gap Analysis for both teams. With this data an effective partnership should be built with the L&D (Learning & Development) Team to feed the outcome into them and produce an action plan built to close gaps identified.

This role will also manage portfolio of renewals and ensure that their own and team’s financial goals are met.

How you’ll help us make health happen:

• To meet and exceed team and individual sales and retention targets, within compliance and relevant legislation.
• Conduct one on one technical and soft skills coaching and regular 1:1’s for team members to support the team to continually build their knowledge, sales skills and support them to provide an outstanding sales experience to our customers/brokers
• Continually maintain a personal high level of knowledge of procedures, products, systems, being the most knowledgeable person in the team.
• To ensure all quality audits meet the required standard across the team.
• Continually review skills gap and work on training plan for the team.
• Support the Head of Partnership & Development in business initiatives and MI reporting.
• Ensure that all business activities are compliant, and all risk incidents reported on time.
• Manage a team of PCM’s as well as sales and admin support staff
• Ensure adequate cover for calls all the time with required standards met.

Key Skills/Qualifications needed for this role:

• An experienced professional with knowledge of the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
• Excellent sales, coaching, interpersonal and communication skills are required with emphasis on the ability to develop people to achieve successful outcomes.
• Can demonstrate examples of supporting and coaching colleagues in a coaching environment (either informally as an experienced team member or more formally in a previous coaching role)
• Is known as a role model within the business, providing excellent customer service, quality and performance against department KPI’s.
• Ability to inspire and create enthusiasm, energy and cooperation in others to achieve work objectives
• Language skills – English, Mandarin and/or Cantonese is needed.

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development
• Industries Insurance

Referrals increase your chances of interviewing at Bupa Global by 2x

Get notified about new Retention Manager jobs in Kowloon, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 days ago

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Consumer Sales Support Manager page is loaded

The Sales Support Senior Analyst is an intermediate level position responsible for leading the formulation and implementation of long and short-term strategic plans and objectives to increase market share/penetration and maximize opportunities for growth throughout the marketplace. The Sales Support Senior Analyst provides product specialists with qualified referrals for cross-sell. Employees in this role also assist in closing deals across all products, oversee and ensure safe and sound underwriting/credit practices and overall leadership of a sound lending activity.
Responsibilities:

• Assume informal/formal mentorship role within teams, coach/train new recruits and advise/counsel others in area of specialization
• Provide sales assistance by designing and implementing process improvements
• Support new products, promotions, and projects defined by the business
• Review and provide training material to sales and operations
• Support sales activities for high profile clients
• Provide administrative assistance for sales management teams
• Ensure sales team compliance with local regulations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Required Licensing: Series 7
• Working knowledge of related industry practices and standards
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

---

Job Family Group:

---

Job Family:

---

Time Type:

---

Most Relevant Skills

---

Other Relevant Skills

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi’s EEO Policy Statement and the Know Your Rights poster.

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Operations Support Manager (Secondment Contract) (Ref no: AOSM-PL) role at Nanyang Commercial Bank Ltd.

6 days ago Be among the first 25 applicants

Join to apply for the Assistant Operations Support Manager (Secondment Contract) (Ref no: AOSM-PL) role at Nanyang Commercial Bank Ltd.

Get AI-powered advice on this job and more exclusive features.

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.

Inheriting our “People Focus" tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.

Your talent is our treasure, come to explore your potential with us.

Job Responsibilities

• Initiate plans concerning operation process, policies and workflow for the retail banking section;
• Examine temporary credit or overdraft applications and approvals from retail branches;
• Perform anti-money laundering checking for account opening documents and conduct profile review to ensure the bank complies with regulatory requirements.
  
  

• Bachelor’s degree or above in Business Administration or Operations Management or related disciplines;
• At least 5 years of experience in banking, preferably in branch operations or sales activities planning;
• Solid knowledge in bank retail business and local regulatory requirements;
• Independent, flexible, analytical with good problem-solving ability;
• Excellent communication skill with strong risk awareness;
• Proficiency in both written and spoken English, Chinese and Putonghua.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Nanyang Commercial Bank Ltd. by 2x

Get notified about new Operations Support Manager jobs in Hong Kong SAR .

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 3 weeks ago

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1 week ago Be among the first 25 applicants

Direct message the job poster from Fubon Bank (Hong Kong)

• To communicate with Legal and Compliance Divisions to arrive at suitable procedures on wealth management activities (including insurance and investments) that commensurate with the requirement laid down by the regulatory bodies.
• To formulate and review the guidelines and standard procedures on wealth management selling activities to ensure compliance with internal requirements and regulatory bodies’ circulars and publications.
• To arrange with IT to update and enhance the Bank’s computer system on wealth management activities to cope with the requirements laid down by the regulatory bodies and indicated in the internal guidelines and standard procedures.
• To provide update information, advice and changes of regulatory guidelines and rules to frontline staff who participate in regulated activities.
• To assist and review credit proposals and to provide advice and guidance to branches in order to ensure all product financing businesses are conducted in comply with Risk Management’s requirements.
• To support ad-hoc business projects and task force assigned by management.
• To oversee the operation of Branch Support and ensure effective and efficient support to all distribution channels

Requirements:

• University graduate or above
• 7 years or above relevant experience
• Minimum 5 years in wealth management and premium financing is preferable
• Substantial knowledge of respective responsible areas / functions
• Well-versed in relevant policies and procedures of the Bank as well as regulatory requirements
• Good communication and people management skills
• Fulfill Relevant Individual (RI) & Technical Representative (TR) requirement is an advantage.
• Strong analytical skill and project management know-how
• Sales experience in wealth management is an advantage
• Proficiency in English and Mandarin

We offer a competitive remuneration package to the right candidates. Interested parties please send your resume to The Human Resources Management Group, Fubon Bank (Hong Kong) Limited via e-mail:

Note: Personal data provided by job applicants would be used for recruitment purposes only.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Customer Service
• Industries Banking

Referrals increase your chances of interviewing at Fubon Bank (Hong Kong) by 2x

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$5,000.00 3 weeks ago

Wan Chai District, Hong Kong SAR 3,000.00- 3,500.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Operations Support Manager (Secondment Contract) (Ref no: AOSM-PL) role at Nanyang Commercial Bank Ltd.

6 days ago Be among the first 25 applicants

Join to apply for the Assistant Operations Support Manager (Secondment Contract) (Ref no: AOSM-PL) role at Nanyang Commercial Bank Ltd.

Get AI-powered advice on this job and more exclusive features.

Accumulating over 70 years experience on our solid foundation in Hong Kong and Greater China, we succeed and create our brilliant story throughout the region. As the first foreign bank branch in Mainland, we grasp the opportunity to grow along with the economic reforms. With our well-versed China business intelligence, we continue to expand our network proactively but prudently.
Inheriting our “People Focus" tradition, we strongly believe in the philosophy of talent investment. Here, we respect your career development with enormous support and room for inspiration. If you are ready to go for great, join us today. You can shine with your own glorious story.
Your talent is our treasure, come to explore your potential with us.
Job Responsibilities

• Initiate plans concerning operation process, policies and workflow for the retail banking section;
• Examine temporary credit or overdraft applications and approvals from retail branches;
• Perform anti-money laundering checking for account opening documents and conduct profile review to ensure the bank complies with regulatory requirements.
  

• Bachelor’s degree or above in Business Administration or Operations Management or related disciplines;
• At least 5 years of experience in banking, preferably in branch operations or sales activities planning;
• Solid knowledge in bank retail business and local regulatory requirements;
• Independent, flexible, analytical with good problem-solving ability;
• Excellent communication skill with strong risk awareness;
• Proficiency in both written and spoken English, Chinese and Putonghua.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance
• Industries Banking

Referrals increase your chances of interviewing at Nanyang Commercial Bank Ltd. by 2x

Get notified about new Operations Support Manager jobs in Hong Kong SAR .

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.