42 Technical Support jobs in Hong Kong

Join to apply for the Technical Support Engineer role at Schneider Electric

1 week ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Schneider Electric

• Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
• Managing customer relationships to ensure early and open communication that meets customer expectations
• Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
• Hotline support for technical enquiries
• Using knowledge-bases to share information about known issues

Job responsibilities:

• Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
• Managing customer relationships to ensure early and open communication that meets customer expectations
• Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
• Hotline support for technical enquiries
• Handle goods returns process
• Using knowledge-bases to share information about known issues

Qualifications:

• College Diploma or above in Electrical Engineering / Mechanical Engineering / Automation or related disciplines.
• 2 - 3 years of working experience is preferred
• Good command in English, Cantonese & Mandarin.
• Good communication skills & good telephone manner
• Have product knowledge of ACB, MCCB, PLC or UPS
• Good PC skills including Word, Excel, PowerPoint

What we offer:

• Double pay
• Medical and dental benefits (including spouse and children)
• Annual leave and additional 1 day of birthday leave
• On-the-job Training
• Positive & supportive working environment

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

• Seniority level Entry level

• Employment type Temporary

• Job function Quality Assurance
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Schneider Electric by 2x

Get notified about new Technical Support Engineer jobs in Quarry Bay, Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$28,000.00 2 months ago

Wan Chai District, Hong Kong SAR 2 months ago

Tai Po District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Specialist role at HedgeSPA (Sophisticated Predictive Analytics for Hedge Funds and Leading Institutions) .

Get AI-powered advice on this job and more exclusive features.

• Install and configure operating systems, platform solutions, and databases internally for staging and at customer sites.
• Respond to customer inquiries and assist in troubleshooting and resolving technical issues.
• Actively update, maintain, and monitor all aspects of cloud or on-premise installations.
• Resolve technical issues related to interruptions.
• Maintain an incident log detailing all required system updates, as well as the date of completion.
• Organize and file documentation pertaining to warranties and instructional guides for all third-party licenses.
• Assist in creating user-friendly training and support materials related to troubleshooting and usage.

• Minimal experience level: Over 1 year.
• Career Level: Entry Level.
• Minimum English Level: Daily Conversation (English usage about 50%).
• Minimum Education Level: Associate Degree/Diploma.
• Required Skills:
• Diploma or higher in Computer, Engineering, or technical courses.
• Knowledge of financial products and risk analytics.
• Knowledge of Javascript, Java, C++, and/or MySQL.
• Web application knowledge is advantageous.

• American-style Employee Stock Option Scheme.
• Negotiable salary based on experience.
• Bonuses paid on top of salary.

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Information Technology.

2 days ago Be among the first 25 applicants

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WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Long Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike. The Technical Support Engineer (TSE) can be either the initial or secondary contact point for AVI-SPL customers both internal and external.

Day-To-Day Responsibilities

• Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
• Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives.
• Participate in On-site dispatching, technical troubleshooting and case remediation
• Maintain the TSE case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s
• Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients
• Provide client support to users in the operations and configuration of videoconferencing systems
• Participate as needed in prescribed training curriculum
• Follow up on open issues with escalation groups to provide feedback to customer
• May need to travel to various job sites
• Obtain/maintain industry/manufacturer hardware certifications as required
• Other duties assigned as needed
  
  

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot basic AV and Video Teleconferencing issues
  
  

• High School Diploma or equivalent is required
• Formal education in Electronics or related field preferred
• Minimum 2-3 years AV/Teleconferencing experience
• Minimum 2 years customer service experience
• Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure
• Demonstrated knowledge of AV Control systems and integrated room peripherals is desired
• This position requires the applicant to hold industry-recognized certifications as prescribed

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at AVI-SPL Asia Pacific by 2x

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Wan Chai District, Hong Kong SAR 3 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Eastern District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Engineer role at Schneider Electric

1 week ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer role at Schneider Electric

• Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
• Managing customer relationships to ensure early and open communication that meets customer expectations
• Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
• Hotline support for technical enquiries
• Using knowledge-bases to share information about known issues

Job responsibilities:

• Analyzing, documenting and communicating to internal/external to meet customer technical expectations and ensure customer satisfaction
• Managing customer relationships to ensure early and open communication that meets customer expectations
• Developing and maintaining strong working relationships with Internal Groups such as Sales, Engineering, Service, Marketing, and other relevant company resources
• Hotline support for technical enquiries
• Handle goods returns process
• Using knowledge-bases to share information about known issues

Qualifications:

• College Diploma or above in Electrical Engineering / Mechanical Engineering / Automation or related disciplines.
• 2 - 3 years of working experience is preferred
• Good command in English, Cantonese & Mandarin.
• Good communication skills & good telephone manner
• Have product knowledge of ACB, MCCB, PLC or UPS
• Good PC skills including Word, Excel, PowerPoint

What we offer:

• Double pay
• Medical and dental benefits (including spouse and children)
• Annual leave and additional 1 day of birthday leave
• On-the-job Training
• Positive & supportive working environment

We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary.

(Personal data collected will be used for recruitment purpose only)

Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

• Seniority level Entry level

• Employment type Temporary

• Job function Quality Assurance
• Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Schneider Electric by 2x

Get notified about new Technical Support Engineer jobs in Quarry Bay, Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$28,000.00 2 months ago

Wan Chai District, Hong Kong SAR 2 months ago

Tai Po District, Hong Kong SAR 1 week ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Specialist role at HedgeSPA (Sophisticated Predictive Analytics for Hedge Funds and Leading Institutions) .

Get AI-powered advice on this job and more exclusive features.

• Install and configure operating systems, platform solutions, and databases internally for staging and at customer sites.
• Respond to customer inquiries and assist in troubleshooting and resolving technical issues.
• Actively update, maintain, and monitor all aspects of cloud or on-premise installations.
• Resolve technical issues related to interruptions.
• Maintain an incident log detailing all required system updates, as well as the date of completion.
• Organize and file documentation pertaining to warranties and instructional guides for all third-party licenses.
• Assist in creating user-friendly training and support materials related to troubleshooting and usage.

• Minimal experience level: Over 1 year.
• Career Level: Entry Level.
• Minimum English Level: Daily Conversation (English usage about 50%).
• Minimum Education Level: Associate Degree/Diploma.
• Required Skills:
• Diploma or higher in Computer, Engineering, or technical courses.
• Knowledge of financial products and risk analytics.
• Knowledge of Javascript, Java, C++, and/or MySQL.
• Web application knowledge is advantageous.

• American-style Employee Stock Option Scheme.
• Negotiable salary based on experience.
• Bonuses paid on top of salary.

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Information Technology.

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Long Description
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
What You’ll Do
The Technical Support Engineer is responsible for delivering remote technical support of Pro A/V and Video Teleconferencing solutions to customers and serving as an escalation point for other technical and non-technical team members alike. The Technical Support Engineer (TSE) can be either the initial or secondary contact point for AVI-SPL customers both internal and external.
Day-To-Day Responsibilities

• Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
• Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives.
• Participate in On-site dispatching, technical troubleshooting and case remediation
• Maintain the TSE case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/ issuing RMA’s
• Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients
• Provide client support to users in the operations and configuration of videoconferencing systems
• Participate as needed in prescribed training curriculum
• Follow up on open issues with escalation groups to provide feedback to customer
• May need to travel to various job sites
• Obtain/maintain industry/manufacturer hardware certifications as required
• Other duties assigned as needed
  

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot basic AV and Video Teleconferencing issues
  

• High School Diploma or equivalent is required
• Formal education in Electronics or related field preferred
• Minimum 2-3 years AV/Teleconferencing experience
• Minimum 2 years customer service experience
• Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure
• Demonstrated knowledge of AV Control systems and integrated room peripherals is desired
• This position requires the applicant to hold industry-recognized certifications as prescribed

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at AVI-SPL Asia Pacific by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

Wan Chai District, Hong Kong SAR 3 months ago

Wan Chai District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Eastern District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

• Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
• Build excellent relationships with clients to ensure high customer satisfaction.
• Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
• Collaborate with other departments to deliver positive customer outcomes.
• Work with product management and development teams to channel client feedback into future releases.
• Provide technical documentation for complex workarounds and solutions.
• Improve key operational processes based on experience.
• Read complex application logs to determine likely causes.
• Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.