41 Telemarketing Manager jobs in Hong Kong

Join to apply for the Chubb Life: Manager, Partner Distribution, Direct & Telemarketing role at Chubb Life

2 weeks ago Be among the first 25 applicants

Join to apply for the Chubb Life: Manager, Partner Distribution, Direct & Telemarketing role at Chubb Life

• Accountable for the execution of partnership distribution Direct marketing & Telemarketing (DMTM) strategy and daily operation of DMTM distribution channels.
• Determine and execute the partnership distribution channel DMTM strategy to achieve business targets and growth in performance, efficiency, and profitability.
• Oversee daily operations and development of DMTM channels, including sales tracking, Salesforce management, call center operations, sales campaigns, system and workflow enhancements, reporting, and data analytics to ensure sales targets and service levels are met.
• Collaborate with internal and external stakeholders to ensure DMTM channel requirements are properly communicated and delivered.
• Monitor progress of deliverables to ensure they meet timelines, quality standards, and budget constraints.
• Identify new market trends, technologies, and industry insights to improve channel performance, customer journey, and experience, and to inspire product development.
• Support ad-hoc tasks or projects as assigned.

Qualifications

• Form 7 graduate or above; university degree preferred.
• 5+ years of experience in direct marketing or telemarketing management or operations; insurance DMTM experience is a plus but not required.
• Strong understanding of direct marketing, telemarketing, and call center operations; project management knowledge is a plus.
• Proficiency in spoken and written Chinese and English.
• Excellent presentation skills with solid proficiency in Microsoft Excel, PowerPoint, and Word.
• Proactive, data-driven, detail-oriented, and adaptable to a fast-paced environment.
• Responsible for daily operations of DMTM partnership channels and acquisition.
• Ability to work independently with minimal supervision.
• Key role in supporting partnership sales distribution and acquisition.
• Excellent communication skills to interact with diverse stakeholders, both technical and non-technical.

Not Applicable

Full-time

Management and Manufacturing

Insurance

Referrals increase your chances of interviewing at Chubb Life by 2x

Kowloon City District, Hong Kong SAR 4 weeks ago

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We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.

The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.

Key Responsibilities:

• Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
• Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
• Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
• Recruit, train and evaluate staff performance, identifying areas for development and training needs
• Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
• Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
• Work closely with other departments to enhance customer experience and resolve interdepartmental issues
• Ensure compliance with company policies, procedures, and regulatory requirements

Requirements:

• Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
• Strong understanding of call centre technology and reporting tools
• Excellent communication, interpersonal and problem-solving skills
• Demonstrated ability to lead, motivate and develop teams
• Strong analytical mindset with the ability to interpret data and make informed decisions
• Ability to work under pressure and manage changing priorities
• Knowledge of customer service principles and performance evaluation techniques
• Fluency in English is essential; additional language skills are a plus
• Proficiency in using CRM systems and Microsoft Office applications
• Bachelor’s degree in Business Administration, Management, or a related field is preferred

This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.

The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.

Key Responsibilities:

• Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
• Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
• Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
• Recruit, train and evaluate staff performance, identifying areas for development and training needs
• Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
• Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
• Work closely with other departments to enhance customer experience and resolve interdepartmental issues
• Ensure compliance with company policies, procedures, and regulatory requirements

Requirements:

• Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
• Strong understanding of call centre technology and reporting tools
• Excellent communication, interpersonal and problem-solving skills
• Demonstrated ability to lead, motivate and develop teams
• Strong analytical mindset with the ability to interpret data and make informed decisions
• Ability to work under pressure and manage changing priorities
• Knowledge of customer service principles and performance evaluation techniques
• Fluency in English is essential; additional language skills are a plus
• Proficiency in using CRM systems and Microsoft Office applications
• Bachelor’s degree in Business Administration, Management, or a related field is preferred

This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago

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Join to apply for the Senior Manager, Direct Sales Management role at PrimeCredit Limited

2 days ago Be among the first 25 applicants

Join to apply for the Senior Manager, Direct Sales Management role at PrimeCredit Limited

To enjoy life means having a job you love! PrimeCredit always puts people first – creating an environment that values both career and personal life. Throughout your career, both challenges and opportunities will come your way to open a new door to success; while our diversity and flexibility enable you to expand your life outside of work.

It’s not just a job, it’s a lifestyle! Join us now to create a life full of greatness together!

Responsibilities

• Provide sales and service support to Direct Sales and Agencies to achieve the business target
• Provide coaching and training for Direct Sales to enhance their knowledge on products and compliance requirements
• Initiate, plan and implement special market campaigns and promotion programs
• Conduct marketing research analysis, collect update market information and make recommendation
• Liaise with internal / external parties to arrange promotion activities
• Handle customer complaints and take necessary remedial action to enhance control measures and mitigate the risks
• Ensure commission payment is accurate and punctual
• Prepare regular reports, e.g. KRI and KCSA , to minimize operational risk and for management reporting
• Coordinate / participate in ad hoc projects related to business development
  
  

• University degree holder in Business Administration or related disciplines
• Minimum 4 years’ experience in customer service and consumer finance industry at managerial level
• With agency management experience is an advantage
• In depth knowledge of unsecured lending / credit card marketing and operation
• Sound people management / complaint handling skills
• Proficient in MS Office Applications
• Proficient in both spoken and written English and Chinese
• Candidate with less experience will be considered as Manager
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance and Sales

Referrals increase your chances of interviewing at PrimeCredit Limited by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Sales Management Manager - Global Bank role at Michael Page

1 day ago Be among the first 25 applicants

Join to apply for the Sales Management Manager - Global Bank role at Michael Page

About Our Client

Our client is a well-known Global Bank. Currently, they're looking for an experienced Sales Management Manager with solid wealth management/brokerage background to join their team.

• Global Bank
• Excellent Exposure
  
  
  

• Lead the development of sales analytics framework to support regular reporting and thematic business initiatives within the Sales Department
• Oversee the tracking and analysis of sales performance metrics, providing actionable insights to guide strategic planning and drive business outcomes
• Partner with the Sales Management Office to design and implement sales growth strategies
• Represent the Sales Management Office in cross-departmental coordination for new business development, process optimization, and product enhancements
• Manage and curate effective frontline communications, encompassing internal events, training programs, and daily operational support
  
  
  

• Bachelor's or Master's degree in Accountancy, Finance, Business Management, or related discipline
• Strong understanding of SFC regulations and proven experience in financial services, including wealth management, private banking, or brokerage across fixed income, securities, and derivatives
• Exceptional communication and interpersonal skills with the ability to influence and collaborate across all organizational levels
• Sharp analytical mindset with keen attention to detail and the ability to translate data into strategic, actionable plans
• Fluency in English and Cantonese
  
  
  

• Global Bank
• Exposure to global sales operations and strategies.
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Consulting
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the General Manager, Sales Management Centre role at Hong Kong Airlines

2 months ago Be among the first 25 applicants

Join to apply for the General Manager, Sales Management Centre role at Hong Kong Airlines

• Perform strategic leadership and support the development and execution of global and local sales and marketing activities;
• Design annual sales and marketing plans for global and local sales office to contribute to the Company’s annual plan and increase brand awareness in the local markets;
• Oversee the operation of the B2C system and platform including functionality in areas such as promotion, product development and order processing;
• Ensure all platform configurations and information are correct and compliant with local regulations;
• Identify business opportunities to achieve PRASK and POS targets;
• Implement competitive strategies to increase sales performance across direct channels, FIT agents, corporate TMC and group agents;
• Manage distribution channels and build strong relationship with BSP agents and corporate customers to maximize revenue contribution;
• Collaborate with external parties and partners on Joint promotional sales & marketing events to increase market share;
• Oversee in-bond sales performance, optimize channel management and review the agent behavior monitoring mechanism;
• Maintain relationships with local government authorities, local companies and organizations;
• Perform weak flight analysis, develop and execute tactical sales plans and provide supervision of work tasks; and
• Handle with ad-hoc task as required.
  
  
  

• Perform strategic leadership and support the development and execution of global and local sales and marketing activities;
• Design annual sales and marketing plans for global and local sales office to contribute to the Company’s annual plan and increase brand awareness in the local markets;
• Oversee the operation of the B2C system and platform including functionality in areas such as promotion, product development and order processing;
• Ensure all platform configurations and information are correct and compliant with local regulations;
• Identify business opportunities to achieve PRASK and POS targets;
• Implement competitive strategies to increase sales performance across direct channels, FIT agents, corporate TMC and group agents;
• Manage distribution channels and build strong relationship with BSP agents and corporate customers to maximize revenue contribution;
• Collaborate with external parties and partners on Joint promotional sales & marketing events to increase market share;
• Oversee in-bond sales performance, optimize channel management and review the agent behavior monitoring mechanism;
• Maintain relationships with local government authorities, local companies and organizations;
• Perform weak flight analysis, develop and execute tactical sales plans and provide supervision of work tasks; and
• Handle with ad-hoc task as required.
  
  
  

• Bachelor’s degree in Business Administration or other related disciplines;
• At least 10 years of relevant working experience in airline commercial or revenue management operation; including 3 years’ experience in managerial level;
• Solid sales or business development experience with good travel industry and market senses is a must;
• Have experiences in team management and development;
• Strong negotiation skills and analytical skills;
• Ability to work under pressure with strong multi-tasking and organization skills;
• Proficient in spoken and written English and Chinese (including Putonghua); and
• Proficiency in MS Office.

• Seniority level Director

• Employment type Full-time

• Job function Sales and Business Development
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Hong Kong Airlines by 2x

Get notified about new General Manager of Sales jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Manager, Direct Sales Management role at PrimeCredit Limited

2 days ago Be among the first 25 applicants

Join to apply for the Senior Manager, Direct Sales Management role at PrimeCredit Limited

To enjoy life means having a job you love! PrimeCredit always puts people first – creating an environment that values both career and personal life. Throughout your career, both challenges and opportunities will come your way to open a new door to success; while our diversity and flexibility enable you to expand your life outside of work.
It’s not just a job, it’s a lifestyle! Join us now to create a life full of greatness together!
Responsibilities

• Provide sales and service support to Direct Sales and Agencies to achieve the business target
• Provide coaching and training for Direct Sales to enhance their knowledge on products and compliance requirements
• Initiate, plan and implement special market campaigns and promotion programs
• Conduct marketing research analysis, collect update market information and make recommendation
• Liaise with internal / external parties to arrange promotion activities
• Handle customer complaints and take necessary remedial action to enhance control measures and mitigate the risks
• Ensure commission payment is accurate and punctual
• Prepare regular reports, e.g. KRI and KCSA , to minimize operational risk and for management reporting
• Coordinate / participate in ad hoc projects related to business development
  

• University degree holder in Business Administration or related disciplines
• Minimum 4 years’ experience in customer service and consumer finance industry at managerial level
• With agency management experience is an advantage
• In depth knowledge of unsecured lending / credit card marketing and operation
• Sound people management / complaint handling skills
• Proficient in MS Office Applications
• Proficient in both spoken and written English and Chinese
• Candidate with less experience will be considered as Manager
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance and Sales

Referrals increase your chances of interviewing at PrimeCredit Limited by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Sales Management Manager - Global Bank role at Michael Page

1 day ago Be among the first 25 applicants

Join to apply for the Sales Management Manager - Global Bank role at Michael Page

About Our Client
Our client is a well-known Global Bank. Currently, they're looking for an experienced Sales Management Manager with solid wealth management/brokerage background to join their team.

• Global Bank
• Excellent Exposure
  

• Lead the development of sales analytics framework to support regular reporting and thematic business initiatives within the Sales Department
• Oversee the tracking and analysis of sales performance metrics, providing actionable insights to guide strategic planning and drive business outcomes
• Partner with the Sales Management Office to design and implement sales growth strategies
• Represent the Sales Management Office in cross-departmental coordination for new business development, process optimization, and product enhancements
• Manage and curate effective frontline communications, encompassing internal events, training programs, and daily operational support
  

• Bachelor's or Master's degree in Accountancy, Finance, Business Management, or related discipline
• Strong understanding of SFC regulations and proven experience in financial services, including wealth management, private banking, or brokerage across fixed income, securities, and derivatives
• Exceptional communication and interpersonal skills with the ability to influence and collaborate across all organizational levels
• Sharp analytical mindset with keen attention to detail and the ability to translate data into strategic, actionable plans
• Fluency in English and Cantonese
  

• Global Bank
• Exposure to global sales operations and strategies.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Consulting
• Industries Financial Services, Accounting, and Banking

Referrals increase your chances of interviewing at Michael Page by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the General Manager, Sales Management Centre role at Hong Kong Airlines

2 months ago Be among the first 25 applicants

Join to apply for the General Manager, Sales Management Centre role at Hong Kong Airlines

• Perform strategic leadership and support the development and execution of global and local sales and marketing activities;
• Design annual sales and marketing plans for global and local sales office to contribute to the Company’s annual plan and increase brand awareness in the local markets;
• Oversee the operation of the B2C system and platform including functionality in areas such as promotion, product development and order processing;
• Ensure all platform configurations and information are correct and compliant with local regulations;
• Identify business opportunities to achieve PRASK and POS targets;
• Implement competitive strategies to increase sales performance across direct channels, FIT agents, corporate TMC and group agents;
• Manage distribution channels and build strong relationship with BSP agents and corporate customers to maximize revenue contribution;
• Collaborate with external parties and partners on Joint promotional sales & marketing events to increase market share;
• Oversee in-bond sales performance, optimize channel management and review the agent behavior monitoring mechanism;
• Maintain relationships with local government authorities, local companies and organizations;
• Perform weak flight analysis, develop and execute tactical sales plans and provide supervision of work tasks; and
• Handle with ad-hoc task as required.
  

• Perform strategic leadership and support the development and execution of global and local sales and marketing activities;
• Design annual sales and marketing plans for global and local sales office to contribute to the Company’s annual plan and increase brand awareness in the local markets;
• Oversee the operation of the B2C system and platform including functionality in areas such as promotion, product development and order processing;
• Ensure all platform configurations and information are correct and compliant with local regulations;
• Identify business opportunities to achieve PRASK and POS targets;
• Implement competitive strategies to increase sales performance across direct channels, FIT agents, corporate TMC and group agents;
• Manage distribution channels and build strong relationship with BSP agents and corporate customers to maximize revenue contribution;
• Collaborate with external parties and partners on Joint promotional sales & marketing events to increase market share;
• Oversee in-bond sales performance, optimize channel management and review the agent behavior monitoring mechanism;
• Maintain relationships with local government authorities, local companies and organizations;
• Perform weak flight analysis, develop and execute tactical sales plans and provide supervision of work tasks; and
• Handle with ad-hoc task as required.
  

• Bachelor’s degree in Business Administration or other related disciplines;
• At least 10 years of relevant working experience in airline commercial or revenue management operation; including 3 years’ experience in managerial level;
• Solid sales or business development experience with good travel industry and market senses is a must;
• Have experiences in team management and development;
• Strong negotiation skills and analytical skills;
• Ability to work under pressure with strong multi-tasking and organization skills;
• Proficient in spoken and written English and Chinese (including Putonghua); and
• Proficiency in MS Office.

• Seniority level Director

• Employment type Full-time

• Job function Sales and Business Development
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Hong Kong Airlines by 2x

Get notified about new General Manager of Sales jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.