68 Telephony Engineer jobs in Hong Kong

Maltem Asia is seeking a Voice Recording Engineer for a Wealth Management Client based in Hong Kong.

1. Responsible for delivering a range of Trader Voice and Voice Recording services, including operations, controls, and project delivery.
2. Manage the technology to ensure maximum availability and proper maintenance for support.
3. Monitor Voice and Voice Recording infrastructure.
4. Perform daily readiness checks for business operations.
5. Troubleshoot Voice & Recording issues.
6. Collect metrics for escalation and create reports for operations, compliance, and management teams.
7. Follow internal controls and procedures.
8. Meet deadlines and SLAs.
9. Collaborate with regional Voice Recording teams for issue resolution and knowledge sharing.

1. 5+ years’ experience in Trading Voice Support roles.
2. Deep knowledge of Voice Recording Systems: NICE NTR/NTR-X, NICE FUSION, VERINT VERBA.
3. Understanding of Voice Systems, Windows Servers, Private wires, and Hoot Networks.
4. Experience managing platforms through their lifecycle, with knowledge of compliance regulations like MiFID and DODD-Frank.
5. Strong problem-solving, customer service, and interpersonal skills.
6. Good time management and ability to analyze system logs.
7. Teamwork and adaptability to new technologies.
8. Knowledge of SBC (Oracle), Call Logging Systems, NAS/SAN, SQL Server, and Excel.
9. CCNA and/or CCNA Voice Certifications preferred.

• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and Consulting
• Seniority Level: Not Applicable

This job posting appears to be active. Apply to join a global team working on cutting-edge voice recording technology in Hong Kong.

Maltem Asia is seeking a Voice Recording Engineer for a Wealth Management Client based in Hong Kong.

• Responsible for delivering a range of Trader Voice and Voice Recording services, including operations, controls, and project delivery.
• Manage the technology to ensure maximum availability and proper maintenance for support.
• Monitor Voice and Voice Recording infrastructure.
• Perform daily readiness checks for business operations.
• Troubleshoot Voice & Recording issues.
• Collect metrics for escalation and create reports for operations, compliance, and management teams.
• Follow internal controls and procedures.
• Meet deadlines and SLAs.
• Collaborate with regional Voice Recording teams for issue resolution and knowledge sharing.

• 5+ years’ experience in Trading Voice Support roles.
• Deep knowledge of Voice Recording Systems: NICE NTR/NTR-X, NICE FUSION, VERINT VERBA.
• Understanding of Voice Systems, Windows Servers, Private wires, and Hoot Networks.
• Experience managing platforms through their lifecycle, with knowledge of compliance regulations like MiFID and DODD-Frank.
• Strong problem-solving, customer service, and interpersonal skills.
• Good time management and ability to analyze system logs.
• Teamwork and adaptability to new technologies.
• Knowledge of SBC (Oracle), Call Logging Systems, NAS/SAN, SQL Server, and Excel.
• CCNA and/or CCNA Voice Certifications preferred.

• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and Consulting
• Seniority Level: Not Applicable

This job posting appears to be active. Apply to join a global team working on cutting-edge voice recording technology in Hong Kong.

3 days ago Be among the first 25 applicants

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Join a global team supporting Voice Recording Systems (Nice NTR/NTRX, Verba) and Trader Voice infrastructure (IPC Unigy, Cisco, MS Teams Voice) across 12 APAC countries. This 1-year renewable contract focuses on Level 1/2 troubleshooting, BAU activities, and project delivery for a leading investment bank.

Key Responsibilities:

• Manage and monitor Voice & Voice Recording infrastructure (Nice, Verba, IPC Unigy, Cisco, MS Teams Voice).
• Deliver projects related to Record Keeping (Enterprise & Trader Voice).
• Collaborate with regional teams to ensure SLA compliance, incident resolution, and knowledge sharing.
• Generate reports for Operations, Compliance, and Senior Management.
• Troubleshoot issues, perform daily system checks, and adhere to MiFID/DODD-Frank regulations.

Requirements:

• 5+ years in Trading Voice Support or similar roles.
• Hands-on experience with Nice NTR/NTRX, Verba, Cisco CUCM, IPC Unigy, MS Teams Voice.
• Knowledge of Windows servers, SBC (Oracle), NAS/SAN, SQL, and Excel.
• Certifications like CCNA/CCNA Voice are a plus.

• Seniority level Not Applicable

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting and Banking

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Central & Western District, Hong Kong SAR 3 days ago

Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR HK$30,000.00-HK$45,000.00 2 weeks ago

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4 days ago Be among the first 25 applicants

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Direct message the job poster from NLS Executive Search

We are seeking a talented Voice Recording Engineer to support a leading Financial Services firm. In

this role, you will be responsible for managing and optimizing voice recording systems in the Asia Pacific region to ensure smooth operations and user support.

Responsibilities:

• Deliver high-quality voice recording services, focusing on operational excellence and project delivery.
• Ensure the availability and reliability of voice recording technology and systems.
• Monitor and manage voice infrastructure, performing regular checks to maintain readiness for business.
• Provide technical support for various voice systems, including IPC, Cisco, and MS Teams.
• Manage and troubleshoot voice recording systems, including NICE and Verint solutions.
• Collaborate with cross-regional teams to resolve technical issues and share best practices.
• Prepare and present operational reports to management, highlighting system performance and metrics.
• Adhere to internal controls and compliance regulations, ensuring timely project completion.

Qualifications:

• 5+ years of experience in voice engineering or trading voice support.
• Proficient in voice recording technologies, particularly NICE and Verint.
• Strong understanding of Cisco Telephony systems, including infrastructure design concepts.
• Familiarity with voice communication solutions such as IPC and MS Teams.
• Experience with Windows servers and a solid grasp of network infrastructure.
• Knowledge of compliance regulations in the financial sector is a plus.
• Excellent problem-solving skills and a proactive approach to addressing challenges.
• Strong communication skills and ability to work effectively in a team environment.
• Experience in project management and stakeholder engagement is desirable.

The Sell:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced, innovative environment

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

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4 days ago Be among the first 25 applicants

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Direct message the job poster from NLS Executive Search

We are seeking a talented Voice Recording Engineer to support a leading Financial Services firm. In

this role, you will be responsible for managing and optimizing voice recording systems in the Asia Pacific region to ensure smooth operations and user support.

Responsibilities:

• Deliver high-quality voice recording services, focusing on operational excellence and project delivery.
• Ensure the availability and reliability of voice recording technology and systems.
• Monitor and manage voice infrastructure, performing regular checks to maintain readiness for business.
• Provide technical support for various voice systems, including IPC, Cisco, and MS Teams.
• Manage and troubleshoot voice recording systems, including NICE and Verint solutions.
• Collaborate with cross-regional teams to resolve technical issues and share best practices.
• Prepare and present operational reports to management, highlighting system performance and metrics.
• Adhere to internal controls and compliance regulations, ensuring timely project completion.

Qualifications:

• 5+ years of experience in voice engineering or trading voice support.
• Proficient in voice recording technologies, particularly NICE and Verint.
• Strong understanding of Cisco Telephony systems, including infrastructure design concepts.
• Familiarity with voice communication solutions such as IPC and MS Teams.
• Experience with Windows servers and a solid grasp of network infrastructure.
• Knowledge of compliance regulations in the financial sector is a plus.
• Excellent problem-solving skills and a proactive approach to addressing challenges.
• Strong communication skills and ability to work effectively in a team environment.
• Experience in project management and stakeholder engagement is desirable.

The Sell:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced, innovative environment

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at NLS Executive Search by 2x

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3 weeks ago Be among the first 25 applicants

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Direct message the job poster from Ambition

Proprietary trading firm - Senior Voice and Collaboration Engineer

Our client is a leading proprietary trading firm at the forefront of global financial markets. We leverage cutting-edge technology and innovative strategies to maintain our competitive edge. As part of our continued growth, we are seeking a highly skilled Senior Voice and Collaboration Engineer to join our dynamic team.

The Role

As a Senior Voice and Collaboration Engineer , you will play a critical role in maintaining and optimizing our global Unified Communications (UC) infrastructure. You will be responsible for monitoring alarms, troubleshooting complex issues, and ensuring seamless operation of our voice and video systems. Additionally, you will serve as an escalation point for users and collaborate with cross-functional teams to enhance system reliability, security, and compliance.

Key Responsibilities

• Monitor and respond to alarms generated by voice and video systems in a high-pressure environment.
• Serve as an escalation point for troubleshooting and resolving UC-related issues.
• Collaborate with IT Operations, Cybersecurity, and Networking teams to ensure optimal performance and security.
• Develop and enforce standards, best practices, and documentation for global UC infrastructure.
• Manage and optimize voice recording platforms and messaging archiving products for compliance.
• Work with Cisco API and other UC technologies to automate workflows and enhance system capabilities.
• Provide capacity planning and performance tuning for voice and collaboration systems.
• Ensure compliance with regulatory requirements related to voice and data communications.

Qualifications

• 8+ years of experience in voice and collaboration engineering, preferably in a financial or high-availability environment.
• Expertise in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Webex.
• Hands-on experience with voice recording platforms (e.g., NICE, Verint, Red Box) and messaging archiving solutions.
• Proficiency in Cisco APIs (TAPI, AXL, REST) for automation and integration.
• Strong understanding of SIP, H.323, QoS, and network troubleshooting.
• Familiarity with UC compliance regulations (e.g., MiFID II, Dodd-Frank, SEC/FINRA).
• Ability to multitask effectively in a fast-paced trading environment.
• Excellent communication skills and the ability to collaborate across teams.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Investment Management and Investment Banking

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Get notified about new Voice Engineer jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 weeks ago

Central & Western District, Hong Kong SAR 4 weeks ago

Wan Chai District, Hong Kong SAR HK$30,000.00-HK$45,000.00 21 hours ago

Eastern District, Hong Kong SAR 2 weeks ago

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3 weeks ago Be among the first 25 applicants

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Direct message the job poster from Ambition

Proprietary trading firm - Senior Voice and Collaboration Engineer

Our client is a leading proprietary trading firm at the forefront of global financial markets. We leverage cutting-edge technology and innovative strategies to maintain our competitive edge. As part of our continued growth, we are seeking a highly skilled Senior Voice and Collaboration Engineer to join our dynamic team.

The Role

As a Senior Voice and Collaboration Engineer , you will play a critical role in maintaining and optimizing our global Unified Communications (UC) infrastructure. You will be responsible for monitoring alarms, troubleshooting complex issues, and ensuring seamless operation of our voice and video systems. Additionally, you will serve as an escalation point for users and collaborate with cross-functional teams to enhance system reliability, security, and compliance.

Key Responsibilities

• Monitor and respond to alarms generated by voice and video systems in a high-pressure environment.
• Serve as an escalation point for troubleshooting and resolving UC-related issues.
• Collaborate with IT Operations, Cybersecurity, and Networking teams to ensure optimal performance and security.
• Develop and enforce standards, best practices, and documentation for global UC infrastructure.
• Manage and optimize voice recording platforms and messaging archiving products for compliance.
• Work with Cisco API and other UC technologies to automate workflows and enhance system capabilities.
• Provide capacity planning and performance tuning for voice and collaboration systems.
• Ensure compliance with regulatory requirements related to voice and data communications.

Qualifications

• 8+ years of experience in voice and collaboration engineering, preferably in a financial or high-availability environment.
• Expertise in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Webex.
• Hands-on experience with voice recording platforms (e.g., NICE, Verint, Red Box) and messaging archiving solutions.
• Proficiency in Cisco APIs (TAPI, AXL, REST) for automation and integration.
• Strong understanding of SIP, H.323, QoS, and network troubleshooting.
• Familiarity with UC compliance regulations (e.g., MiFID II, Dodd-Frank, SEC/FINRA).
• Ability to multitask effectively in a fast-paced trading environment.
• Excellent communication skills and the ability to collaborate across teams.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Investment Management and Investment Banking

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Get notified about new Voice Engineer jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 weeks ago

Central & Western District, Hong Kong SAR 4 weeks ago

Wan Chai District, Hong Kong SAR HK$30,000.00-HK$45,000.00 21 hours ago

Eastern District, Hong Kong SAR 2 weeks ago

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1 week ago Be among the first 25 applicants

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Direct message the job poster from Macroview Telecom, a HGC Group Company

Job Highlights

• Switches, routers, firewall, wireless network
• CCNA / CCNP / CCIE / security certificate holders
• Network maintenance and support

Responsibilities:

• Develop technical skill and product knowledge to deliver technical tasks to the customers
• Develop soft skill to respond to customer’s request and monitor the project progress
• Implement project, perform testing, install and configure equipment, contain and execute change, prepare document and provide maintenance support for customer’s infrastructure and system
• Provide technical support and troubleshooting for marketing leading ICT products including network infrastructure products, network security products, collaboration solutions and cloud applications etc.
• Perform cross platform system integration & end-to-end process automation
• Opportunity in customer-centric digital solutions development

Who Are We Looking For:

• Degree or Higher Diploma holders in Computer Science, Engineering, Information System or related disciplines
• Minimum 5 years of working working experience
• Professional qualification on networking (e.g. CCNA, CCNP and CCIE) is preferred
• Knowledge and experience in switches, routers, firewall, wireless and other networking equipment, especially familiar with Cisco / Huawei / Fortinet / Arista etc.
• A quick learner to explore new technologies and solutions
• A good team player with good communication skills
• Good command of both written and spoken English
• Degree holders with less experience can apply for Assistant Network Engineer

We offer attractive remuneration package, medical benefits and marriage leave to the right candidate. Interested parties please send full resume with expected salary by clicking 'Apply Now '.

All information collected will be used for recruitment purpose only.

To know more about Macroview, please visit:

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Macroview Telecom, a HGC Group Company by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

New Territories, Hong Kong SAR 5 days ago

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1 week ago Be among the first 25 applicants

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Direct message the job poster from Macroview Telecom, a HGC Group Company

Job Highlights

• Switches, routers, firewall, wireless network
• CCNA / CCNP / CCIE / security certificate holders
• Network maintenance and support

Responsibilities:

• Develop technical skill and product knowledge to deliver technical tasks to the customers
• Develop soft skill to respond to customer’s request and monitor the project progress
• Implement project, perform testing, install and configure equipment, contain and execute change, prepare document and provide maintenance support for customer’s infrastructure and system
• Provide technical support and troubleshooting for marketing leading ICT products including network infrastructure products, network security products, collaboration solutions and cloud applications etc.
• Perform cross platform system integration & end-to-end process automation
• Opportunity in customer-centric digital solutions development

Who Are We Looking For:

• Degree or Higher Diploma holders in Computer Science, Engineering, Information System or related disciplines
• Minimum 5 years of working working experience
• Professional qualification on networking (e.g. CCNA, CCNP and CCIE) is preferred
• Knowledge and experience in switches, routers, firewall, wireless and other networking equipment, especially familiar with Cisco / Huawei / Fortinet / Arista etc.
• A quick learner to explore new technologies and solutions
• A good team player with good communication skills
• Good command of both written and spoken English
• Degree holders with less experience can apply for Assistant Network Engineer

We offer attractive remuneration package, medical benefits and marriage leave to the right candidate. Interested parties please send full resume with expected salary by clicking 'Apply Now '.

All information collected will be used for recruitment purpose only.

To know more about Macroview, please visit:

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Macroview Telecom, a HGC Group Company by 2x

Wan Chai District, Hong Kong SAR 2 weeks ago

New Territories, Hong Kong SAR 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.