34 Tier 1 Support jobs in Hong Kong

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary

As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  
  
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.

• Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
• Monitor team performance and ensure adherence to service level agreements (SLAs).
• Develop and implement customer service strategies to enhance customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Prepare and present regular reports on team performance and customer satisfaction metrics.
• Participate in the recruitment and onboarding of new customer support staff.

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Native English speaker with excellent written and verbal communication skills.
• Familiarity with CRM software and ticketing systems.

• Experience in the financial services industry.
• Knowledge of financial markets and trading platforms.
• Experience with customer service software such as Zendesk or Salesforce.
• Ability to work well under pressure and manage multiple tasks simultaneously.

Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Capital Markets

This job posting is active.

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.

Responsibilities:

• Respond to customer queries promptly and accurately via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Update our internal databases with information about technical issues and helpful customer discussions.

• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather and share customer feedback with our Product, Sales and Marketing teams.

• Minimum of 2 years experience as a Customer Service Support or similar CS role.

• English Proficiency - Excellent communication in verbal and written.
• Experience working within a SaaS environment is required.
• Experience using help desk software and remote support tools.
• Must have a strong understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Ability to demonstrate patience when handling complex queries and challenges.
• Flexible to work on a shift schedule including night shifts and weekends.

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Support Engineer role at Fano (Fano Labs)

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.

Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities

• Provide first-line support to clients via designated email, chat, and phone.
• Diagnose and resolve technical issues related to software and applications.
• Assist clients in understanding and utilizing our products effectively.
• Create and maintain documentation for troubleshooting procedures and FAQs.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Conduct training sessions for clients on product features and updates.
• Gather client feedback and communicate insights to product development teams.
• Stay updated on product features, industry trends, and best practices in AI technology.
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
• Strong understanding of AI technologies and applications.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and effectively.
• Experience with support ticketing systems and remote troubleshooting tools.
• Familiarity with programming languages (e.g., Python, Typescript) is a plus.
• Familiarity with Kubernetes, Linux, Database is a plus
• Strong interpersonal skills and a commitment to customer satisfaction.

• Seniority level Associate

• Employment type Full-time

• Industries Technology, Information and Media

Referrals increase your chances of interviewing at Fano (Fano Labs) by 2x

Hong Kong SAR HK$20,000.00-HK$30,000.00 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

New Territories, Hong Kong SAR 2 days ago

Central & Western District, Hong Kong SAR 3 weeks ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Jabra Support Engineer, Tier 3 role at Jabra

3 days ago Be among the first 25 applicants

You will be responsible for all assigned technical escalations received from Tier 2 support. Owns support ticket communication with all internal/external stakeholders and when necessary, will provide resolution with Development Centers and In-Market Product Quality.

1. Take ownership and resolve technical issues escalated from Tier 2 Support
2. Reproduce, and resolve as many issues as possible and conduct sparring with our Development Center and In-Market Quality teams
3. Identify and help organize resources needed to accomplish tasks
4. Encourage an organizational learning approach
5. Make presentations and undertake public speaking with skill and confidence.
6. Build wide and effective networks of contacts inside and outside the organization
7. Demonstrate great problem-solving skills and ability to work individually and in a team environment.
8. Coordinate multiple priorities, identify then eliminate bottlenecks, and ambiguity by working collaboratively
9. Own all communication with internal and external stakeholders for tickets escalated to Tier 3 until resolved with the ability to operate in large virtual, and in-person meetings
10. Provide training to Tier 2 and when requested Tier 1

1. A bachelor's degree in either electrical engineering or video production, or a combination of education and relevant experience.
2. 5-10 years in a similar role
3. 3-5 years of experience installing and configuring software applications or similar on Windows, macOS, Linux, and ChromeOS environments, including hands-on implementation.
4. 3-5 years of experience working in one or several of the following areas: Webhooks, API, SDK, MongoDB, Docker, PowerShell, Intune, SSCM, Jira, Jama, and Azure.
5. Have a thorough understanding of modern software solutions technologies, including Windows, macOS, and other commonly used operating systems
6. Technical certifications in related fields
7. Proven experience working with Audio DSP, Video, video conferencing systems, and similar applications
8. Familiar with .NET Core/C# running in Azure and Python programming languages
9. Ability to communicate effectively with cross-functional technical teams, business organizations, and vendors
10. High standard of personal integrity & professionalism
11. Ability to work individually and in a team environment
12. Good ability to prioritize
13. Proficient in solving complex architectural challenges through proven problem-solving skills and robust critical thinking
14. Full understanding of and experience with project technical documents, such as Engineering/Architectural drawings and Project Schedules
15. Knowledge and experience with test automation, concepts, theories, practices, and procedures along with a commitment to product standards and quality
16. Experience with defect tracking systems, test management systems, and software revision control
17. Experience in providing and presenting project status reports through the development cycle and knowledge of the full life cycle of the R&D development process
18. 3-5 years of experience with DECT and Bluetooth RF technology.
19. Fluency in spoken and written English, additional languages is highly desirable
20. The capability to explain very complex setups and solutions
21. Good analytical and influencing skills
22. Eagerness to embrace new technologies, skills, and work methodologies
23. Some knowledge of artificial intelligence in products is advantageous
24. Ability to travel up to 20%

We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the Interview please let the hiring manager upon accepting invitation to interview.

Use the ‘APPLY’ link at the earliest convenience. Applications are assessed on a continuous basis, so don’t wait to send yours.

Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.

We hope you will join us on this journey and look forward to receiving your application.

Join to apply for the Jabra Support Engineer, Tier 3 role at Jabra

3 days ago Be among the first 25 applicants

You will be responsible for all assigned technical escalations received from Tier 2 support. Owns support ticket communication with all internal/external stakeholders and when necessary, will provide resolution with Development Centers and In-Market Product Quality.

• Take ownership and resolve technical issues escalated from Tier 2 Support
• Reproduce, and resolve as many issues as possible and conduct sparring with our Development Center and In-Market Quality teams
• Identify and help organize resources needed to accomplish tasks
• Encourage an organizational learning approach
• Make presentations and undertake public speaking with skill and confidence.
• Build wide and effective networks of contacts inside and outside the organization
• Demonstrate great problem-solving skills and ability to work individually and in a team environment.
• Coordinate multiple priorities, identify then eliminate bottlenecks, and ambiguity by working collaboratively
• Own all communication with internal and external stakeholders for tickets escalated to Tier 3 until resolved with the ability to operate in large virtual, and in-person meetings
• Provide training to Tier 2 and when requested Tier 1

• A bachelor's degree in either electrical engineering or video production, or a combination of education and relevant experience.
• 5-10 years in a similar role
• 3-5 years of experience installing and configuring software applications or similar on Windows, macOS, Linux, and ChromeOS environments, including hands-on implementation.
• 3-5 years of experience working in one or several of the following areas: Webhooks, API, SDK, MongoDB, Docker, PowerShell, Intune, SSCM, Jira, Jama, and Azure.
• Have a thorough understanding of modern software solutions technologies, including Windows, macOS, and other commonly used operating systems
• Technical certifications in related fields
• Proven experience working with Audio DSP, Video, video conferencing systems, and similar applications
• Familiar with .NET Core/C# running in Azure and Python programming languages
• Ability to communicate effectively with cross-functional technical teams, business organizations, and vendors
• High standard of personal integrity & professionalism
• Ability to work individually and in a team environment
• Good ability to prioritize
• Proficient in solving complex architectural challenges through proven problem-solving skills and robust critical thinking
• Full understanding of and experience with project technical documents, such as Engineering/Architectural drawings and Project Schedules
• Knowledge and experience with test automation, concepts, theories, practices, and procedures along with a commitment to product standards and quality
• Experience with defect tracking systems, test management systems, and software revision control
• Experience in providing and presenting project status reports through the development cycle and knowledge of the full life cycle of the R&D development process
• 3-5 years of experience with DECT and Bluetooth RF technology.
• Fluency in spoken and written English, additional languages is highly desirable
• The capability to explain very complex setups and solutions
• Good analytical and influencing skills
• Eagerness to embrace new technologies, skills, and work methodologies
• Some knowledge of artificial intelligence in products is advantageous
• Ability to travel up to 20%

We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the Interview please let the hiring manager upon accepting invitation to interview.

Use the ‘APPLY’ link at the earliest convenience. Applications are assessed on a continuous basis, so don’t wait to send yours.

Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.

We hope you will join us on this journey and look forward to receiving your application.

Join to apply for the Specialist / Senior Specialist, Digital Business (Customer Support) role at United Asia Finance Ltd.

• Handle online loan applications, including processing, approval, and disbursement
• Respond to hotline inquiries and provide support via phone, email, or business messaging applications
• Perform general clerical and administrative tasks
• Undertake ad hoc duties as assigned

• F.5 HKCEE / F.6 HKDSE, high school diploma or equivalent
• Minimum 2 years of customer service experience in e-commerce, banking, or finance industry, preferably in consumer lending
• Proficiency in business messaging applications (e.g., WhatsApp)
• Good interpersonal skills, willing to learn, mature
• Fluent in written and spoken English and Chinese
• On-the-job training will be provided
• More experienced candidates may be considered for the role of Senior Specialist, Digital Business

Join us for the Customer Service Assistant (Security Operation Support) role at Jardine Engineering Corporation .

Role Summary

The ideal candidate will provide administrative support to our security operation team in the control room, ensuring our services are delivered smoothly, promptly, and with high quality.

Job Duties

• Respond to key clients' inquiries promptly and professionally.
• Collaborate with the security team on ad-hoc tasks and assign technicians to emergency calls.
• Handle general office duties such as data maintenance, photocopying, enquiry handling, and record keeping.
• Perform other duties as assigned.
• Work Pattern: 6-day week (Monday to Saturday), on a shift basis (8.5 hours per shift). Shifts: Day (0730-1600) and Evening (1500-2330). Shift allowance provided.
• Location: Kwun Tong Control Room.

Job Requirements

• HKCEE/DSE holder or above.
• At least 3 years of clerical support experience; experience in Customer Service or Call Centre is advantageous.
• Detail-oriented with good coordination and communication skills.
• Proficient in English and Chinese.
• Skilled in MS Office, including Word, Excel, and Chinese Word Processing.
• Immediate availability preferred.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other

This job posting is active. Apply now to increase your chances of securing this role.