What Jobs are available for Training Coordinator in Hong Kong?

Responsibilities:

• To handle general administrative works of in-house training; assist trainer (such as prepare training materials, reserve venue, send enrollment notification, collect attendance & survey, record training result)
• To follow up with trainees to collect on-job-training, overseas training report and external training certificates.
• To handle general administrative work for Mandatory Safety Training
• To maintain and update the training facilities record.
• To perform any other ad-hoc duties as assigned

Requirements:

• Form 5 or DSE with 5 subjected passed including Chinese, English, or equivalent level
• 3 years working experience in clerical work (Less experience will also be considered as a junior position)
• Self-initiative and willing to learn.
• Good communication and interpersonal skills
• Good command of written and spoken English and Cantonese
• Proficiency in Microsoft Office

PRINCIPAL ACCOUNTABILITIES:

Provide administrative and training support to the team including training materials preparation, venue booking and set up, data input, training database maintenance, administration of Learning Management System (iLearning), course coordination and other ad hoc duties.

Compile training records, analyse the data and prepare regular reports with accuracy.

Deliver orientation to new joiners and manage training programs as assigned.

Support campus recruitment and talent management programs on event planning and logistics.

Manage the daily operations of training centre and resources.

Keep track on the training expenses and account ledgers.

EXPERIENCE / KNOWLEDGE REQUIRED:

Tertiary educated with minimum 2-3 years in training support /administration.

Meticulous, organized, ability to work independently, proactive

Good analytical, interpersonal and communication skills

Strong in computer and website maintenance skills especially MS Office applications. Knowledge in AI application will be an advantage.

Good spoken and written English and Chinese

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank's personal data policies, a copy of which will be provided upon request.

PRINCIPAL ACCOUNTABILITIES:

• Provide administrative and training support to the team including training materials preparation, venue booking and set up, data input, training database maintenance, administration of Learning Management System (iLearning), course coordination and other ad hoc duties.

• Compile training records, analyse the data and prepare regular reports with accuracy.

• Deliver orientation to new joiners and manage training programs as assigned.

• Support campus recruitment and talent management programs on event planning and logistics.

• Manage the daily operations of training centre and resources.

• Keep track on the training expenses and account ledgers.

EXPERIENCE / KNOWLEDGE REQUIRED:

• Tertiary educated with minimum 2-3 years in training support /administration.

• Meticulous, organized, ability to work independently, proactive

• Good analytical, interpersonal and communication skills

• Strong in computer and website maintenance skills especially MS Office applications. Knowledge in AI application will be an advantage.

• Good spoken and written English and Chinese

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank's personal data policies, a copy of which will be provided upon request.

Who we are

About BBPOS

BBPOS is one of the world leaders in payment devices and the inventors of mPOS technology.  BBPOS products are used by large retailers and leading online platforms across multiple industries.  BBPOS is engaged in the business of manufacturing and supplying mobile and smart point-of-sale hardware, and the underlying software and infrastructure to deploy, manage and monitor those devices.  BBPOS is now part of Stripe's Terminal business since the acquisition in March 2022.

About the team

Post acquisition, the BBPOS development team is now an extension of the Stripe Terminal team.  Stripe Terminal helps Stripe users extend their online presence into the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it's creating a flagship retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event.

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

What you'll do

• Lead the overall learning and development strategy and drive the continuous enhancement of internal training programme
• Design and implement Learning System and development tools to deliver innovative training programs
• Work closely with business units to identify training needs, design and develop training plans to meet business requirements across the organization including HK, China, Taiwan and oversea. Such as new staff orientation, buddy programmes, soft skills training, leadership development programs that align with and drive organizational objectives.
• Design and implement performance management frameworks, succession planning, talent review and assessment to ensure managers and employees conduct continuous performance and development dialogues in order to assess and review employees' objectives and overall contribution to the organization.
• Lead the employee engagement programmes and survey, working with external services providers on the entire process, results analysis, action plans and follow-ups
• Organize and facilitate classroom and virtual training programs and leverage Stripe training resources to enrich BBPOS training programme
• Work out logistics arrangements of training/ CSR/ Internal communications and engagement events and conferences
• Monitor the headcount status against budget, staff turnover rate, analyse manpower shortfall and propose retention measures
• Analyze relevant data and provide ongoing reports of training progress and results
• Work out talent development framework to strengthen the talent pipeline and succession planning
• Provide HR advisory based on corporate policies & procedures to the designated departments
• Assist in any other ad-hoc duties as assigned

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Degree holder in Business Administration with major in Human Resources Management is preferred
• Minimum 8 years training and development working experience in sizable organization, experienced in sizeable organization will be an advantage
• Strong knowledge of training processes and procedures with proven capability of driving end-to-end training programme from scratch to official launch
• Proven capability for problem solving and able to drive changes independently and influence business strategically
• Structured and organized, able to develop interactive, creative, and comprehensive training workshops in a variety of areas
• Hands-on, well-organized, proactive and detail-minded with good communication skills
• Self-motivated with ability to work independently under tight timelines
• Good command of spoken and written English and Chinese
• Proficiency in MS Office applications

Preferred qualifications

• Experience with working in a multicultural environment with regional or global training exposure
• Well-rounded with full spectrum of HR

• Coordinate internal and external training and development activities of the Bank
• Develop, design and deliver training programs to staff
• Administer training subsidies, incentive programs and accurate staff training records
• Possess banking knowledge and solid experience in retail banking operations
• Experience in CPD / CPT reporting and administration
• Diploma holder or above with minimum 2 years of relevant experience in banking industry
• Strong interpersonal skill and self-motivated
• Hands-on experience of MS office applications
• Proficiency in spoken and written English and Chinese

Apply

Role Description

This is a full-time, on-site role for a Human Resources Training Development Manager located in Central & Western District. The HR Training Development Manager will oversee the design and implementation of employee training programs, ensure new hires are properly on-boarded, and support employee development. Responsibilities also include identifying training needs, creating training materials, delivering training sessions, and assessing training effectiveness to enhance the skills and performance of employees.

Qualifications

• Expertise in Training & Development, Employee Training, and Training
• Strong background in Human Resources (HR)
• Excellent Communication skills
• Ability to develop and deliver effective training materials and programs
• Bachelor's degree in Human Resources, Business Administration, or related field
• Experience with training software and e-learning platforms is a plus
• Strong organizational and project management skills

About the role

As the Training & Development Manager (F&B) at Wing Nin Catering Development Co Limited, you will be responsible for designing and implementing comprehensive training programs to enhance the skills and knowledge of our F&B teams.

What you'll be doing

1. Assess and identify the training needs of F&B employees at all levels, from front-line staff to managerial personnel
2. Develop and deliver engaging, practical, and outcome-focused training programs that address skill gaps and support professional development
3. Collaborate with management teams to align training initiatives with the company's strategic objectives and operational requirements
4. Implement effective systems to monitor, evaluate, and continuously improve the quality and impact of training programs
5. Mentor and coach F&B employees to enhance their performance, confidence, and career growth opportunities
6. Stay up-to-date with industry trends, best practices, and regulatory changes to ensure our training solutions remain relevant and compliant
7. Maintain detailed records and provide comprehensive reports on training activities and their outcomes

What we're looking for

1. Minimum 3 years of experience in a similar training and development role within the hospitality or F&B industry
2. Strong understanding of adult learning principles and the ability to design and deliver effective, engaging training programs
3. Excellent communication, interpersonal, and facilitation skills to interact with employees at all levels
4. Thorough knowledge of industry regulations, quality standards, and best practices related to F&B operations
5. Proficiency in using training management software, learning management systems, and other relevant technologies
6. A passion for employee development and a commitment to fostering a culture of continuous learning

Apply now for this exciting opportunity to shape the future of our F&B workforce and contribute to the continued success of Wing Nin Catering Development Co Limited.

About the role

As the Training and Development Manager at Best Way Solution Limited, you will play a pivotal role in driving the company's learning and development initiatives. Reporting to the Director, you will be responsible for designing, implementing and evaluating comprehensive training programs that align with the organisation's strategic objectives and empower our talented workforce. This full-time position is based in Central Central and Western District.

What you'll be doing

• Conducting needs assessments to identify skill gaps and training requirements across the organisation
• Developing and delivering high-impact training programs, workshops and learning solutions to address the identified needs
• Providing the training of our system application to our internal parties and external clients
• Collaborating with department heads to understand their specific training requirements and tailoring programs accordingly
• Implementing effective methods for evaluating the impact and effectiveness of training initiatives
• Continuously updating and refreshing the training curriculum to ensure relevance and responsiveness to changing business needs
• Sourcing and managing external training providers and resources as needed
• Providing coaching and mentoring support to managers and employees to enhance their professional development
• Maintaining comprehensive training records and generating insightful reports for management

What we're looking for

• A bachelor's degree in Education, Business, Human Resources, or a related field; Master's degree preferred.
• 4+ years of progressive experience in training and development, preferably in technology or high growth industries.
• Demonstrated expertise in designing, delivering and evaluating impactful training programs
• Excellent facilitation, presentation and communication skills to engage diverse audiences
• Strong project management and organisational capabilities to juggle multiple initiatives simultaneously
• In-depth knowledge of adult learning principles, training methodologies and best practices
• Proficiency in using relevant training and development software and tools
• A proactive, collaborative and solution-oriented mindset
• Proficiency in English, Cantonese and Mandarin

What we offer

At Best Way Solution Limited, we are committed to fostering a supportive and inclusive work environment that empowers our employees to thrive. We offer a competitive remuneration package, including generous benefits, opportunities for career progression, and access to ongoing professional development. We also prioritise work-life balance and provide flexible working arrangements to help our employees maintain a healthy, fulfilling lifestyle.

If you're ready to embark on an exciting and rewarding career in training and development, we encourage you to apply now.

Job Responsibilities

• Oversee the daily operations of training function of Sales force Division
• Document and maintain sufficient and accurate supporting information for training records
• Maintain training and CPD records of Insurance Sales force
• Produce monthly reports on training reports
• Review and approve monthly training expense within authority given by the Company
• Ensure all trainings reporting are produced timely and accurately
• Handle all training enquiries from Insurance Sales force
• Being a coach to the Insurance Sales force to motivate them to achieve the business targets
• Participate and contribute in team regular meeting
• Handle other ad hoc duties as assigned
• Take ownership of training programs and responsible for quality of training delivery
• Develop CPD course and manage accreditation process with team supervisor
• Monitor efficiency and practically of training programs
• Develop, implement, and ensure training programs and materials be in compliance with internal control, policies and procedures of the Company
• Contribute in training program design, development and revamp
• Collect feedback after training program
• Conduct IIQE exam trainings
• Coordinate other licensing trainings or examinations for Insurance Sales force (or other functional departments)
• Provide direction or training to sub-ordinates when necessary
• Set priorities, develop a work schedule, monitor progress towards goals, and track details activities to ensure the team members can achieve their own objectives
• Establish and maintain positive working relationships within all Departments and other colleagues of the Company

Job Requirements

• University graduate and above
• Registered Financial Planner/Certified Financial Consultant
• Over 8 years' relevant experience in sales and management discipline, sales force training function of Life insurance and financial planning industry
• Well verse in general and life insurance regulatory requirements
• Proficient in training facilitation
• Integrity and Honesty
• Good interpersonal and influencing skills
• Work cooperatively and effectively with different levels of people and enable to establish and maintain positive working relationships with others both internally and externally
• Good command of spoken and written English, Putonghua & Chinese
• Good knowledge of MS office (especially PowerPoint and EXCEL) and Chinese typing
• Good presentation and communication skills

We are an equal opportunity employer and welcome applications from all qualified candidates.

**Please send your full resume stating present and expected salary to Human Resources Manager by clicking APPLY NOW.

All personal data provided will be treated in the strictest confidence and used only for recruitment related purposes.  All personal data will be destroyed after 12 months of submission.

Only short-listed candidates will be contacted.**