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Join Chinachem Group in a pivotal role that combines IT expertise with HR innovation. As the Manager of Information Technology and Solutions, you'll lead a dedicated team in delivering cutting-edge HR technology platforms, aligning technology initiatives with business objectives, and ensuring efficient, secure operations of HR systems. This position offers a unique opportunity to make a transformative impact on both the organization and your career.

Chinachem Group is a forward-thinking organization committed to creating spaces that make a transformative impact. With a focus on regeneration, resilience, and recognition, Chinachem offers a dynamic workplace where talent is empowered to drive positive change. The company's "Places with Heart" vision unites employees in enriching lives, fostering prosperity, and protecting the planet, all while championing diversity and inclusion throughout the organization.

• Strategic Partnership: Serve as the primary IT liaison for the HR department, translating business needs into effective technology solutions that enhance HR processes and improve efficiency.
• Team Leadership: Guide and develop a high-performing team, fostering a culture of continuous improvement in HR systems and services.
• System Implementation: Spearhead the implementation and enhancement of key HR systems, including SAP SuccessFactors modules and BIPO System.
• Operational Support: Ensure reliable and secure ongoing support for HR platforms, promptly addressing issues to maintain smooth operations.
• Vendor Management: Cultivate relationships with external vendors and service providers, ensuring high-quality service and value for technology investments.
• Stakeholder Engagement: Collaborate closely with HR and other departments to gather requirements and drive effective adoption of technology solutions.
• Compliance & Security: Safeguard HR system operations, ensuring adherence to IT security policies and data privacy regulations.
• Continuous Improvement: Monitor system performance and drive initiatives to optimize processes and enhance user experience.
• Reporting & Communication: Provide regular updates to senior management, communicating key metrics and insights to support strategic decision-making.

• Educational Background: A bachelor's degree in Information Technology, Computer Science, HR, or a related field, with relevant certifications like PMP or CISA being advantageous.
• Professional Experience: At least 7 years in IT, including 3 years in a leadership role, with specific expertise in HRIS platforms like SAP SuccessFactors and BIPO System.
• Project Management: Strong skills in system implementation and process reengineering, with a track record of successful project delivery.
• Communication Skills: Excellent stakeholder management abilities and fluency in English, Cantonese, and Mandarin.
• Leadership Qualities: Demonstrated ability to lead, mentor, and develop high-performing teams in a dynamic environment.

Our client offers an attractive remuneration package and other benefits, such as:

• Comprehensive package reflecting appreciation for contributions
• Opportunity to be part of a transformative journey
• Engagement with communities through CCG Hearts Loyalty Programme
• Diverse and inclusive work environment

• 5 days work week

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome applications from individuals of all backgrounds and experiences. Your unique perspective could be the key to our client's success

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Space to make a transformative impact, career and life.

At Chinachem, we create space for every kind of brilliant, and define ourselves by our purpose and impact. Our people are the pulse of the business, and it's our entrepreneurial, vibrant culture that's at the heart of our success. We offer a workplace where talent is empowered to have positive impact.

Originate world-class, world-changing work and experiences that enhance regeneration, resilience and recognition. Share in the successes and rewards that we'll build as a team.

How you will make an impact: 

Serve as the IT business partner for the HR department, leading a dedicated team to deliver, enhance, and support core HR technology platforms, including SAP SuccessFactors and BIPO System. This role involves aligning HR technology initiatives with business objectives, overseeing system implementation projects, and ensuring the efficient and secure operation of HR systems.

• Business Partnership: Act as the primary IT liaison for the HR department, engaging with stakeholders to understand their business needs. Translate these needs into effective technology solutions that enhance HR processes and improve overall efficiency.
• Team Leadership: Lead, mentor, and develop a high-performing team to achieve operational excellence. Foster a culture of continuous improvement in HR systems and services, ensuring team members are equipped with the skills and knowledge to succeed.
• System Implementation & Enhancement: Oversee the implementation and enhancement of HR systems, focusing on key SAP SuccessFactors modules such as onboarding, offboarding, cross-boarding, and goal management, as well as the BIPO System. Lead project planning, gather requirements, design solutions, conduct testing, and manage deployment activities to ensure successful system integration.
• BAU Support: Ensure reliable and secure ongoing support for HR platforms. Promptly resolve incidents, address requests, and manage system issues to maintain smooth operations and user satisfaction.
• Vendor Management: Manage relationships and contracts with external vendors and service providers. Ensure that service quality meets expectations and that the organization receives value for its investments in technology solutions.
• Stakeholder Engagement: Collaborate closely with HR and other relevant departments to gather requirements and prioritize system enhancements. Facilitate effective adoption of technology solutions by ensuring stakeholders are informed and engaged throughout the process.
• Compliance & Security: Ensure that HR system operations adhere to internal IT security policies and comply with data privacy regulations. Implement necessary safeguards to protect sensitive information and maintain data integrity.
• Continuous Improvement: Monitor system performance to identify opportunities for process optimization. Drive initiatives aimed at continuous improvement, ensuring that HR systems evolve to meet changing business needs and enhance user experience.
• Reporting: Provide regular progress and performance reports to senior management and relevant stakeholders. Communicate key metrics, project updates, and insights to inform decision-making and support strategic objectives.

What we are looking for:

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, HR, or a related discipline.
• PMP, CISA, or other relevant certifications are preferred but not mandatory.

Experience and skills:

• Minimum of 7 years of relevant IT experience, including at least 3 years in a leadership or team lead role.
• Proven experience with HRIS platforms, particularly SAP SuccessFactors and BIPO System.
• Strong project management skills, with expertise in system implementation and process reengineering.
• Excellent stakeholder management and communication abilities.
• Proficiency in English, Cantonese, and Mandarin.

At Chinachem, we share a singular vision: "Places with Heart." This binds us together in enriching the lives of People, driving Prosperity and protecting our Planet in order to deliver lasting commercial, social and environmental benefits. We encourage all of us to do good and engage with our communities through our CCG Hearts Loyalty Programme. Yet, while united in purpose, we deeply respect individual differences and champion diversity and inclusion throughout our organization. In the year 2022/23, over 42% of our management positions are held by women. As an equal opportunity employer and a proud signatory of "The Racial Diversity & Inclusion Charter for Employers," we warmly welcome applicants from all backgrounds to join the Chinachem family.

We offer a comprehensive package that mirrors our genuine appreciation for the contributions you're set to make. Should our collective purpose align with your personal and professional aspirations, we invite you to be a part of our transformative journey. Forward your full resume, highlighting both current and expected remuneration and your earliest availability, to our Human Resources Manager at Chinachem Group, 35-38 Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, N.T. For those preferring a streamlined approach, the "Apply now" option is just a click away.

We give every application the attention it deserves. However, if you haven't received a response within 8 weeks, please understand that we might be looking for a different fit at this time.

The personal data you provide will be treated with the utmost confidentiality and used solely for recruitment purposes. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. However, we assure you that all personal information shared during this journey will be retained for 24 months and then subsequently erased. Where there are suitable vacancies in our subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent.

We strictly adhere to all applicable data protection laws and regulations, including the Personal Data (Privacy) Ordinance. Your personal data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their personal data collected. To do so, please submit your request in writing to the HR Department at Chinachem Group by emailing  with the subject line 'Personal Data Access Request.' You may also submit your request directly to the Human Resources Department at 35-38/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong.

In creating Places with Heart, we prioritize empowering our people to make a transformative impact, career and life.

Job Description

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as a
Head of Insurance Technology Business Solutions.
Role Purpose
We are seeking a forward-thinking and highly experienced Head of Insurance Technology Business Solutions to join our global technology leadership team at HSBC Life, a leading life insurance provider. This strategic role blends technology leadership with deep insurance domain expertise to deliver innovative, value-driven solutions across the organization. The successful candidate will lead the ideation, design, and delivery of transformative business and technology solutions, with a strong emphasis on automation and AI-driven efficiencies.

This role will function as a catalyst for innovation, working at the intersection of business strategy and technology execution. The ideal candidate is part business strategist, part technology visionary, and part hands-on engineer—with the credibility and experience to engage senior stakeholders and drive measurable outcomes. If you thrive at the crossroads of business strategy, emerging tech, and real-world execution — this is your platform.

Reporting into the CIO Global Insurance, this role will lead initiatives that harness automation, artificial intelligence (AI), and modern engineering practices to improve customer experience, operational efficiency, and competitive advantage. The ideal candidate brings a hybrid skill set—combining deep life insurance domain knowledge, advanced technology expertise, and leadership acumen akin to that of a CTO.

This role will work in close partnership with Global Insurance Architecture to ensure enterprise architecture outcomes are seamlessly integrated with platform and solution architecture and design outcomes. This role will also work in partnership with other IWPB Platform Leads, Enabler Leads and Value Stream Tech Leads to drive the delivery of an optimal technology solutions for all insurance Value and Sub-Value Streams, ensuring a best in industry end to end experience for our customers and distribution workforce throughout their journey with HSBC.

Working closely with the Global Insurance Head of Engineering, this role will also have joint responsibility for developing and delivering the Insurance platform technology strategy and roadmap for across all insurance markets together with Architecture in line with FSA.

Principal Accountabilities: Key activities and decision making areas
Strategic Innovation and Value Creation

• Lead Innovation with Purpose. Imagine, shape, and deliver innovative business and technology solutions that solve real problems and deliver measurable impact. Champion a forward-thinking roadmap that turns vision into value
• Develop and maintain a multi-year insurance business technology roadmap focused on AI, automation, and next-gen platforms.
• Identify and evaluate new technologies and vendors that can create competitive advantage.
• Facilitate strategic innovation workshops and prototype solutions with business teams.

Technology and Solution Leadership

• Architect the Future. Own the design and development of scalable, secure, and high-performing solutions. You'll steer the integration of AI, automation, and modern platforms that streamline processes and enhance decision-making across the enterprise.
• Oversee the design, development, and implementation of scalable and sustainable business technology solutions.
• Champion the application of AI and automation to streamline operations, reduce costs, and enhance decision-making.
• Collaborate cross-functionally to ensure that solutions meet both technical and business requirements.
• Jointly provide architectural and engineering direction across systems and platforms, ensuring technical excellence and alignment with business goals.
• Design and develop optimal/future-proof solutions whilst providing reliable cost and effort estimations to solve complex and ambiguous problems using modern set of technology platforms, delivery disciplines and DevOps mindset
• Deliver against a strategic operating plan (such as Core Capabilities) that ensures resources (capability, people and funding) deliver improvements in current customer journeys and new features to increase customer experience
• Jointly manage the annual budget spread between designing and developing new services (Change The Bank) as well as managing and supporting existing services (Run the Bank)

Business Alignment and Collaboration

• Collaborate across the various business functions. Be the go-to partner for our actuarial, underwriting, claims, and policy operations teams. Speak both "tech" and "insurance," aligning everyone around solutions that work.
• Partner with functional leaders across underwriting, claims, actuarial, policy administration, and operations.
• Translate business goals into technology capabilities and work with teams to co-create solutions.
• Develop strong internal networks to gain buy-in and drive adoption of new technologies and AI.
• Improve technology solutioning and estimation for delivery (ie increase quality and innovation, be cost effective and improve resilience – design-to-operate)
• Manage an effective working relationship with partners and third party vendors to ensure successful delivery and efficient cost management
• Create and maintain strong and trusted working relationship outside of Insurance business in other IWPB business lines and the broader HSBC group
• Represent Insurance in IWPB channel and digital for all technology and business executive forums

Leadership and Execution Oversight

• Deliver real change. Translate strategic ideas into actionable technology initiatives that transform operations, customer journeys, and market performance. Lead cross-functional delivery with clarity, energy, and accountability.
• Build trust and credibility. Influence senior executives, engage diverse stakeholders, and lead with transparency and confidence. Your leadership will inspire high-performing teams and nurture a culture of experimentation, learning, and continuous improvement.
• Lead and develop a high performing global insurance solutioning team through effective communication, performance management, development plans and reward/recognition practices.
• Build a pipeline of solutioning, architecture and engineering talent
• Cultivate an environment that supports diversity and reflects the HSBC brand and values

Operational Effectiveness and Control

• Ensure technology goals are identified and aligned, communicated, documented and delivered in the most effective manner (cost, timeframe and resiliency) possible through to the completion of the successful deployment
• Work closely with the Head of Platform Engineering to ensure solution and platform design are practical, scalable and future-proof whilst embedding the necessary risk controls and quality automation checks.
• Consistent identification of key risks, issues and interdependencies and provide appropriate mitigation strategies
• Ensure HSBC is not put at any operational or reputational risk

Major Challenges
The following are an overview of the major challenges for the role holder:

• To manage effectively and be a key influencer in a matrix organization across diverse stakeholders and geographies
• To deliver a set of globally integrated technology services supporting a diverse set of business and functional needs (as part of global Core Capabilities)
• To connect teams across IWPB's language, geographical/time zone, cultural, systems and legislative boundaries
• To build new capabilities and change the status-quo for architecture and engineering with team members who have been in the organisation for a very long time (ie reluctance for change and cross skilling and adopting new tech)
• To deal with a range of complex issues with conflicting and changing priorities
• To manage the balance between effective execution of day-to-day operations and services, whilst driving a substantial transformation agenda, overall cost reduction and technology automation in a legacy technology landscape
• To achieve the above whilst effectively ensuring that risk is well managed
• To stay abreast of external developments in global regulation, market trends and competitor activity
• To challenge the status quo with peers across Technology leadership teams, as well as counterparts in GBGFs
• To capture, leverage and promote best practice methodologies and tools across IWPB, based on lessons learned across IWPB teams globally and on standards established by Global Tech horizontals (e.g. Design and Application Development & Maintenance, Tech Security, Tech Risk, Tech COO)

Role Context

• Work closely with VS and SVS Tech Leads to develop new insurance solutions and capabilities that integrate with existing solutions and technology limitations/restrictions
• Promote re-use of readily built platform solutions and global components
• Advocate for AI to address operational inefficiencies, improved customer experience and better insights for the business operations
• Work closely with VS, SVS Tech/Bus Leads as part of the team to deliver end-to-end from Design, Delivery and Operating of underlying technology capabilities for Global Insurance.
• Responsible for a small team of high performing team of Insurance Solution Specialists at Group Insurance and Market level
• Primary functional reporting relationship is to the Global Insurance CIO
• Works closely with Global Insurance COO and Transformation teams including the market teams
• Some travel to India and China where majority of engineering team members are located

Requirements
Knowledge and Experience
Mandatory:

• Outstanding Technology leader who is passionate about leveraging technology and AI to drive business outcomes
• Significant years in cross-business technology leadership roles with a focus on business transformation within life insurance, with working
• Deep understanding of insurance products, distribution, policy administration, claims processing, and regulatory factors in order to provide fit-for-purpose technology/AI solutions which drive sustainable business outcomes
• Strong background in enterprise architecture, cloud platforms, and digital ecosystems relevant to Life Insurance in Asia (specifically HK, China and Singapore)
• Proven track record of modernizing legacy systems and delivering new digital capabilities.
• Strong understanding of operational effectiveness
• Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business
• Possess the following competencies - strong people leadership, teamwork, is data and facts driven, sound judgment and decision making, effective communication skills
• Exceptional strategic thinking, problem-solving, and execution capabilities.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience working with C-suite executives and presenting to boards or executive committees.
• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field.

Desirable:

• Hands-on experience with AI, machine learning, automation (e.g., RPA), and API-based system integration would be highly desirable.
• Experienced in managing programs, projects and a variety of delivery / assurance roles across a number of markets/locations and cultures
• Built and manage commercially viable digital platforms, services and capabilities
• Worked in the functional business areas in Life Insurance in Asia
• An MBA or additional Life Insurance business qualifications are a plus.
• Experienced at managing operational functions and leading process reengineering and efficiency exercises

Key Attributes:

• Innovative: Passionate about using technology to drive business transformation.
• Credible Leader: Commands respect through knowledge, experience, and collaborative leadership.
• Business-Savvy: Understands the intricacies of the life insurance business and how to deliver technology that matters.
• Agile and Results-Oriented: Operates with urgency and adaptability, delivering tangible outcomes.
• Change Agent: Energizes teams and stakeholders around a shared vision for the future.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

Date: 16 Sept 2025

Business Unit: CCG Group, Chinachem Agencies Ltd, HK, Chinachem

Company: Chinachem Group

Serve as the IT business partner for the HR department, leading a dedicated team to deliver, enhance, and support core HR technology platforms, including SAP SuccessFactors and BIPO System. This role involves aligning HR technology initiatives with business objectives, overseeing system implementation projects, and ensuring the efficient and secure operation of HR systems.

• Business Partnership: Act as the primary IT liaison for the HR department, engaging with stakeholders to understand their business needs. Translate these needs into effective technology solutions that enhance HR processes and improve overall efficiency.
• Team Leadership: Lead, mentor, and develop a high-performing team to achieve operational excellence. Foster a culture of continuous improvement in HR systems and services, ensuring team members are equipped with the skills and knowledge to succeed.
• System Implementation & Enhancement: Oversee the implementation and enhancement of HR systems, focusing on key SAP SuccessFactors modules such as onboarding, offboarding, cross-boarding, and goal management, as well as the BIPO System. Lead project planning, gather requirements, design solutions, conduct testing, and manage deployment activities to ensure successful system integration.
• BAU Support: Ensure reliable and secure ongoing support for HR platforms. Promptly resolve incidents, address requests, and manage system issues to maintain smooth operations and user satisfaction.
• Vendor Management: Manage relationships and contracts with external vendors and service providers. Ensure that service quality meets expectations and that the organization receives value for its investments in technology solutions.
• Stakeholder Engagement: Collaborate closely with HR and other relevant departments to gather requirements and prioritize system enhancements. Facilitate effective adoption of technology solutions by ensuring stakeholders are informed and engaged throughout the process.
• Compliance & Security: Ensure that HR system operations adhere to internal IT security policies and comply with data privacy regulations. Implement necessary safeguards to protect sensitive information and maintain data integrity.
• Continuous Improvement: Monitor system performance to identify opportunities for process optimization. Drive initiatives aimed at continuous improvement, ensuring that HR systems evolve to meet changing business needs and enhance user experience.
• Reporting: Provide regular progress and performance reports to senior management and relevant stakeholders. Communicate key metrics, project updates, and insights to inform decision-making and support strategic objectives.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, HR, or a related discipline.
• PMP, CISA, or other relevant certifications are preferred but not mandatory.

Experience and skills:

• Minimum of 7 years of relevant IT experience, including at least 3 years in a leadership or team lead role.
• Proven experience with HRIS platforms, particularly SAP SuccessFactors and BIPO System.
• Strong project management skills, with expertise in system implementation and process reengineering.
• Excellent stakeholder management and communication abilities.
• Proficiency in English, Cantonese, and Mandarin.

Employer Ref: ITO-AI / ITD

Recruit Ref: L

Posting Date:

善導會

誠聘合約職位

Information Technology Officer – AI Solutions (Wan Chai) (Ref : ITO-AI / ITD)

Job description:

• Lead end-to-end lifecycle management of projects with innovative mindset, including requirement analysis, prototyping, PRD documentation, sprint planning, and Agile/Scrum-based project management to ensure timely and high-quality delivery;
• Collaborate across teams to understand user requirements and translate them into effective prompt strategies;
• Test and validate AI technologies to ensure high-quality outputs and user satisfaction;
• Maintain documentation for prompt engineering processes, best practices, and guidelines for future reference;
• Analyze industry trends and competitor strategies to identify AI implementation scenarios, transform user needs into executable product features;
• Research and implement large model merging techniques, exploring collaborative optimisation solutions for multiple models;
• Develop and maintain validation, evaluation, and performance monitoring processes for large models to ensure system stability and usability; and
• Provide technical guidance on AI capabilities and limitations.

Requirements:

• University graduate, fluent in both written and spoken Chinese and English;
• 2 years of office administration experience with basic computer operation knowledge preferable; and
• Patient, detail-minded with good communication and problem-solving skills.

Enquiries

Interested candidates are invited to submit application letter indicating his/her suitability to fill the above position(s) with full resume, present and expected salary, date of earliest availability by clicking "APPLY".

(All information provided will be kept as confidential & only be used for recruitment related purposes)

Industry:

Association / Organization / Social Service / NGO

Job Category / Function:

IT (Network & System)

IT (System Engineer / Network Engineer)

IT (Systems / Technical Support)

IT (System Administrator)

IT (Others)

Job Position Level:

General

Employment Term:

Full Time / Part Time / Temporary / Contract

Min. Edu. Level Req:

Bachelor

Minimum QF Level attained:

-

Total Working Exp:

2 or above

Salary(HKD):

-

Location:

Wanchai District / Wan Chai

Benefits:

Education Allowance

Medical Insurance