21 Usability Testing jobs in Hong Kong

**Job Family:** Risk & Internal Control / Process Assurance
**Req ID:** 455779
Responsibilities:The successful candidate will take the responsibility to support the Head of Environmental, Health, Safety & Quality Management to monitor the software development process in entire business operations and to ensure that our engineering activities on construction sites as well as engineered products and solutions will adhere to the software quality assurance standards set forth by Siemens and the customers.The primary responsibilities include:Assist management in further developing and improving software quality assurance process to ensure compliance with company Quality Management System, latest customer requirements, Railway Software Quality standards and relevant ISO standards & guidelinesEnsure the software assurance process comply with the project requirementsSupport configuration management controlPerform internal software audits and configuration audits To ensure timely closure of corrections and corrective actions on software quality assurance related issuesTo conduct regular software quality assurance related trainings To liaise with customer's software quality assurance team related to software quality To drive the implementation of best practices and ensure the adoption of software quality assurance initiatives for continual improvementTo carry out other duties as required Requirements:Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply:matters in the industryThorough overall understanding of software development process throughout the project life cycle Strong ability to critically evaluate technical documentations relating to software assurance in detail and report findingsQualified auditor / internal auditor in ISO 9001 with relevant audit experience is an advantage is an advantageEN50128 is an advantageProficiency in both spoken and written English (Proficiency in Cantonese is an advantage)Good communication, interpersonal and presentation skills Good problem solving, time management and team building skillsProficiency in Microsoft Office (Word, Excel, PowerPoint) and Chinese Word Processing· Candidates with more experience will be considered as Senior Software Quality EngineerImmediately available is highly preferredWorking location: Kwun Tong and various project sites

Our client, one of the leading Investment Banks in Hong Kong, are actively seeking a strong QA Engineer to join their team and assist with the testing & quality assurance as the firm continues to enhance, roll out and deliver their trading platforms for the Equities markets across Asia.

The Role:

• Work closely with the team & SMEs to understand and verify business requirements, functional- and non-functional specifications.
• Hands-on design & execution of test cases, as well as functional- and non-functional testing for the trading applications, order management systems, DMA etc.
• Assist and help the QA Team with pre-release testing & estimation (evaluating and communicating the risks to the QA Manager, colleagues and project stakeholders).
• Help drive the adoption of best practices, principles and ongoing improvement of the bank's existing Quality Assurance / processes / practices.

What You Offer:

• At least 2 to 3+ years of hands-on, technical experience managing QA and UAT test environments for global (or regional) projects & organisations.
• Manual and functional / non-functional black box testing (any test automation experience would be a plus).
• Excellent communication skills in English. Written & spoken Chinese (Cantonese) is also a plus.
• Prior experience in Banking and Financial Service e.g. front office trading applications, cash / electronic trading applications, FIX protocol a definite advantage (not a must).
• Bachelor's degree in Computer Science, Engineering (or related).
• A strong work ethic, self driven and - with suitable guidance - capable of learning also highly desired.

The Sell:

• Excellent exposure to a number of projects including Front Office and Trading Applications.
• Well established team and strong & supportive culture.
• Good opportunity for future career development.

Assistant Manager, Corporate Quality Assurance

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Assistant Manager, Corporate Quality Assurance

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• Manage the yearly audit plan (CQA and IPSA) ensuring audits are conducted in the planned month. Escalate any foreseen delay to the GM-CQA
• Maintain the auditor database up-to-date ensuring all records are available and performance assessments or recurrent training are completed within the defined timeframe, and remain current to perform Quality Assurance Auditing function, or remove / block to prevent them from being assigned to conduct Quality Assurance Audits.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Manage audit, inspections, projects and compliance matters liaising with all departments and, if required, contracted service providers, provide guidance on compliance with regulations and standards, supporting the continuous improvement of the Quality Management System and Safety Assurance Program across all operational departments in Hong Kong Airlines to ensure compliance with HKCAD regulations, IOSA and other applicable standards.
• Monitor on a frequent basis the Aviation Quality Database to include the status of findings, root causes, corrective actions, closure and their effectiveness to support the company QMS and SMS; issue reminders and liaise with the relevant stakeholders and actions owner to regain compliance and maintain safe operation.
• Conduct data analysis (i.e. audit/inspections, findings, root cause and other data), identify trends, risks and areas of improvement; escalate issues and prepare reports to managements deemed necessary and within the specified timeframe.
• Ensure standardization of the use of the AQD Audit Module by all users.
• Ensure communication and coordination with departmental QAs and operational managers (or escalation to GM-CQA) in the management of operational risk.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Comply and ensure compliance with all applicable laws, regulations, standards, company policies, processes and procedures ensuring safe operation, preserving the safety of people and report occurrences, hazards, deficiencies and issues as per company procedures.
  
  
  

Responsibilities:

• Manage the yearly audit plan (CQA and IPSA) ensuring audits are conducted in the planned month. Escalate any foreseen delay to the GM-CQA
• Maintain the auditor database up-to-date ensuring all records are available and performance assessments or recurrent training are completed within the defined timeframe, and remain current to perform Quality Assurance Auditing function, or remove / block to prevent them from being assigned to conduct Quality Assurance Audits.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Manage audit, inspections, projects and compliance matters liaising with all departments and, if required, contracted service providers, provide guidance on compliance with regulations and standards, supporting the continuous improvement of the Quality Management System and Safety Assurance Program across all operational departments in Hong Kong Airlines to ensure compliance with HKCAD regulations, IOSA and other applicable standards.
• Monitor on a frequent basis the Aviation Quality Database to include the status of findings, root causes, corrective actions, closure and their effectiveness to support the company QMS and SMS; issue reminders and liaise with the relevant stakeholders and actions owner to regain compliance and maintain safe operation.
• Conduct data analysis (i.e. audit/inspections, findings, root cause and other data), identify trends, risks and areas of improvement; escalate issues and prepare reports to managements deemed necessary and within the specified timeframe.
• Ensure standardization of the use of the AQD Audit Module by all users.
• Ensure communication and coordination with departmental QAs and operational managers (or escalation to GM-CQA) in the management of operational risk.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Comply and ensure compliance with all applicable laws, regulations, standards, company policies, processes and procedures ensuring safe operation, preserving the safety of people and report occurrences, hazards, deficiencies and issues as per company procedures.
  
  
  

Requirement:

• University degree
• 5 years relevant Aviation Quality Assurance experience.
• Formal training in Quality Management System and Internal Auditing / Auditor.
• Excellent interpersonal, communication and leadership skills with the ability to liaise effectively with management within the airline, external parties, as required for QA monitoring function.
• Creative and analytical, strong communication.
• Leadership, project management, persuasive and team player.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Knowledge of aviation regulations and IOSA.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Quality Assurance
• Industries Airlines and Aviation

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Manager, Quality and Operation Control (Loan and SME) QUALITY MANAGER - travel bag / backpack / brand owner / trading & sourcing office Officer/Supervisor, Corporate Quality Assurance Assistant Quality Manager (Cargo Terminal Services)

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**Description**
The role of PDQA, Product Delivery Management is responsible for advancing product quality standards and ensuring excellence in delivery. This position requires an organized and methodical professional with the experience necessary to enhance the accuracy and reliability of products. The Senior Officer is tasked with developing and implementing a comprehensive Quality Assurance (QA) program that not only safeguards product quality but also promotes a "quality culture" within the team. This involves actively engaging all team members in maintaining high standards throughout the implementation and delivery of insurance products. The role involves collaborating with the Business Analysis team to develop user stories, reviewing documentation for alignment with requirements, planning and executing tests, and analyzing testing results to ensure quality deliverables. Additionally, the Senior Officer investigates product complaints or reported quality issues, ensuring resolutions align with company and regulatory standards, and monitors procedures to identify and report recurring issues.
**Position Responsibilities:**
+ Participate in the full product implementation journey by engaging actively in all phases of the process, from initial planning through to final delivery. Collaborate with the Business Analysis team to craft detailed and accurate user stories that capture the product's functionality and requirements, ensuring they serve as a solid foundation for development and testing.
+ Review all project documentation meticulously to ensure that the requirements align thoroughly with the user stories and acceptance criteria. This involves cross-referencing documents to confirm consistency and clarity, ensuring that all team members have a shared understanding of the project objectives and deliverables.
+ Plan, execute, and review testing processes by developing detailed test plans that outline the scope, approach, resources, and schedule for testing activities. Execute these tests meticulously, and review the results to ensure that all product features conform to specified quality standards. This includes verifying that the deliverables meet the defined acceptance criteria and function as intended under various conditions.
+ Analyze and investigate product complaints or quality issues reported by customers or identified internally. Take a proactive approach in tracing the root cause of these issues and ensure their closure in alignment with company guidelines and external regulatory requirements, maintaining a high standard of product reliability and customer satisfaction.
+ Monitor and manage risk by overseeing risk-management procedures and maintaining detailed problem logs. This involves identifying patterns or recurring issues that could impact product quality or delivery timelines. Provide insightful reports to management and product development teams, highlighting areas of concern and recommending strategies for risk mitigation to prevent future occurrences.
**Required Qualifications:**
+ Minimum of 3 years of experience in insurance product implementation or testing, providing valuable industry-specific insights and expertise.
+ Bachelor's degree, providing a foundational educational background relevant to the role.
+ Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor, demonstrating advanced knowledge and commitment to quality assurance practices.
+ Strong understanding of quality assurance terminology, methods, and tools, enabling effective implementation of QA processes.
+ Exhibits strong analytical skills, allowing for the effective evaluation of product quality and identification of areas for improvement.
+ Demonstrates robust problem-solving abilities, capable of identifying issues and implementing effective solutions in a timely manner.
+ Possesses sound decision-making skills, essential for making informed choices that enhance product quality and compliance.
+ Demonstrated knowledge of testing best practices, ensuring thorough and efficient testing processes.
+ Familiarity with version control practices, facilitating effective management of changes and updates to product specifications.
+ Proficiency in defect management practices, enabling the identification, tracking, and resolution of product defects.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Quality Assurance and Safety Manager
Location:
Lantau Island, HK
Flexible Work Arrangement: Hybrid
Job Category: Quality & EHS
Career Level: Executive
Requisition Id: 4322
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
**Position Summary**
The Quality Assurance and Safety Manager (QASM) is responsible for the two major areas, namely, (1) Quality Assurance (compliance), and (2) Safety (aviation safety). The QASM must demonstrate relevant knowledge, background and satisfactory experience related to aircraft or component maintenance and demonstrate a working knowledge of all relevant aviation authorities' requirements.
The QASM is responsible to the Accountable Manager and is also the contact person for all aviation authorities and is authorized to deal with them directly.
**Main Responsibilities**
**Quality Assurance (compliance)**
+ Implement and maintain JAHK quality system.
+ Implement an independent system monitoring JAHK compliance with the exposition, and all applicable aviation authorities.
+ Delegate of inspection approval to specially trained and qualified operations personnel within the scope of the repair station certificate. Whenever qualified operations personnel acts as an inspector, this person is directly reporting to the QASM.
+ Apply the safety policy, to promote its application to all personnel and to establish a system of just culture by following Human factors principles including the aspect of fatigue.
+ Require corrective actions from any Business/Support Unit Leader and/or Department Manager or personnel thereof, in case of non-conformity to Part 145 regulations.
+ Ensure an audit plan is properly implemented, maintained by approving the annual audit programme.
+ Ensure timely corrective actions to all non-conformities resulting from any audits (internal and third party) in the departments within his/her area of responsibility.
+ Report all significant non-conformities including failure to comply with corrective actions to the Accountable Manager and relevant management personnel.
+ Close co-operation with the Business and/or Support Unit leaders to properly address quality deficiency.Ensure a timely response back to the aviation authorities for all corrective and preventive actions resulting from audit findings or other non-conformity reports.
+ Change of given priorities within Quality Department to ensure compliance with aviation authorities' requirements.
+ Control the follow-up on timely corrective actions on all non-conformity findings resulting from audits (internal and third party) from all business units / departments / shops of JAHK.
+ Ensure that the Quality & Safety Department has sufficient personnel and resources.
+ Notification to aviation authorities regarding substantial changes in the JAHK as delegated role from Accountable Manager.
+ Reporting to the Accountable Manager, in cases where due dates cannot be met for the implementation of corrective and preventive actions in time by the concerned business units / departments for all non-conformity findings from audits (internal and third party).
**Main Responsibilities Cont.**
**Quality Assurance (compliance) (Con't)**
+ Ensure that all suppliers are reviewed, and subcontractors audited as appropriate on a regular basis, and following up the performance of the corresponding reviews and audits as required
+ Ensure the assessment of all certifying staff in any 2-year period, and the initial issue and/or the timely renewal of the corresponding internal certification authorisation.
+ Administration of the exposition and all its supplements and issuance of all corresponding amendments.
+ Ensuring that the Accountable Manager is kept regularly informed on quality and compliance matters.
+ Supervision and distribution through the internal on-line library of all documentation received from OEMs and aviation authorities concerning maintenance, repair, airworthiness directives, safety, etc.
+ Maintain all JAHK maintenance approval certificates issued by the aviation authorities in a current status.
+ Ensure that all personnel in his/her area of responsibility receive appropriate initial and continuation training, as required, to ensure up-to-date knowledge of relevant technology, organisation procedures and Human factors issues.
+ Maintain training records of all certifying staff.
+ Monitor the correct performance of work during maintenance and refurbishment of aircraft and aircraft components.
+ Monitoring that work orders, task cards, and related maintenance documentation are being properly completed.
+ Monitoring of technical documentation used to perform maintenance to ensure current revision status.
+ Monitoring those appropriate forms, certificates, etc. are available for materials / components being installed during maintenance.
+ Perform additional tasks and projects as assigned by the Director of SQEHS to support departmental goals and business needs.
**Main Responsibilities Cont. (1)**
**Aviation safety**
+ Lead and champion all JAHK safety management activities. The person nominated as Safety Manager must not have any conflicting management activities.
+ Apply the safety policy, promote its application to all personnel and establish a system of just culture by following Safety Management principles.
+ Monitor the implementation of actions taken to mitigate risks (FMEA).
+ Ensure internal occurrence investigations are initiated and followed-up
+ Develop and maintain a safety database to facilitate hazard identification, risk assessment and management.
+ Provide periodic reports on the organisation safety performance to the safety review board.
+ Keep the Accountable Manager informed of all safety related matters, specially about trends.
+ Ensure the issuance, review, revision, currency, and/or administration of JAHK Safety Management System documentation and the SMS Manual.
+ Ensure the auditing, monitoring, and analyzing of the SMS in accordance with an approved scheduled audit plan.
+ Ensure safety training meets acceptable standards
+ Provide independent advice on safety related matters.
+ Monitor safety concerns in the aviation industry and their perceived impact on JAHK operations aimed at service delivery.
+ Coordinate and communicate (on behalf of the Accountable Manager) with the aviation authorities as necessary on issues relating to safety.
+ Coordinate and communicate (on behalf of the Accountable Manager)) with international agencies on issues relating to safety
+ Participate in the Safety Review Board in an advisory capacity.
+ Form Safety Action Group if needed.
+ Perform additional tasks and projects as assigned by the Director of SQEHS to support departmental goals and business needs.
**Minimum Requirements**
+ Bachelor's degree in Engineering, Quality Assurance or relevant disciplines, or equivalent level of education via the Part-66 licensing path, and the holder of multiple aircraft type endorsement
+ Minimum 5 years in an equivalent Quality Assurance and Safety role (preferably in aviation)
+ A quality background focused on daily operational issues as well as certification and personnel licensing
+ Holder of valid ICAO recognized license in base maintenance level environment is required
+ Attended Audit and Risk Assessment Training
+ Be capable of making sound technical/ regulatory judgements and fully comprehend aviation audit procedures and techniques
+ Able to draft and structure best practices procedures and work processes
**Desired Characteristics**
+ Excellent communications and people skills
+ Able to carry out assigned tasks with minimum supervision
+ Strong initiative and self-direction
+ Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.

Assistant Manager, Corporate Quality Assurance

Join to apply for the Assistant Manager, Corporate Quality Assurance role at Hong Kong Airlines

Assistant Manager, Corporate Quality Assurance

3 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Corporate Quality Assurance role at Hong Kong Airlines

• Manage the yearly audit plan (CQA and IPSA) ensuring audits are conducted in the planned month. Escalate any foreseen delay to the GM-CQA
• Maintain the auditor database up-to-date ensuring all records are available and performance assessments or recurrent training are completed within the defined timeframe, and remain current to perform Quality Assurance Auditing function, or remove / block to prevent them from being assigned to conduct Quality Assurance Audits.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Manage audit, inspections, projects and compliance matters liaising with all departments and, if required, contracted service providers, provide guidance on compliance with regulations and standards, supporting the continuous improvement of the Quality Management System and Safety Assurance Program across all operational departments in Hong Kong Airlines to ensure compliance with HKCAD regulations, IOSA and other applicable standards.
• Monitor on a frequent basis the Aviation Quality Database to include the status of findings, root causes, corrective actions, closure and their effectiveness to support the company QMS and SMS; issue reminders and liaise with the relevant stakeholders and actions owner to regain compliance and maintain safe operation.
• Conduct data analysis (i.e. audit/inspections, findings, root cause and other data), identify trends, risks and areas of improvement; escalate issues and prepare reports to managements deemed necessary and within the specified timeframe.
• Ensure standardization of the use of the AQD Audit Module by all users.
• Ensure communication and coordination with departmental QAs and operational managers (or escalation to GM-CQA) in the management of operational risk.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Comply and ensure compliance with all applicable laws, regulations, standards, company policies, processes and procedures ensuring safe operation, preserving the safety of people and report occurrences, hazards, deficiencies and issues as per company procedures.
  

Responsibilities:

• Manage the yearly audit plan (CQA and IPSA) ensuring audits are conducted in the planned month. Escalate any foreseen delay to the GM-CQA
• Maintain the auditor database up-to-date ensuring all records are available and performance assessments or recurrent training are completed within the defined timeframe, and remain current to perform Quality Assurance Auditing function, or remove / block to prevent them from being assigned to conduct Quality Assurance Audits.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Manage audit, inspections, projects and compliance matters liaising with all departments and, if required, contracted service providers, provide guidance on compliance with regulations and standards, supporting the continuous improvement of the Quality Management System and Safety Assurance Program across all operational departments in Hong Kong Airlines to ensure compliance with HKCAD regulations, IOSA and other applicable standards.
• Monitor on a frequent basis the Aviation Quality Database to include the status of findings, root causes, corrective actions, closure and their effectiveness to support the company QMS and SMS; issue reminders and liaise with the relevant stakeholders and actions owner to regain compliance and maintain safe operation.
• Conduct data analysis (i.e. audit/inspections, findings, root cause and other data), identify trends, risks and areas of improvement; escalate issues and prepare reports to managements deemed necessary and within the specified timeframe.
• Ensure standardization of the use of the AQD Audit Module by all users.
• Ensure communication and coordination with departmental QAs and operational managers (or escalation to GM-CQA) in the management of operational risk.
• Prepare audit checklists, conduct audits and inspections, and conduct follow until closure is successfully achieved accordance with CQM procedures and with the required standard.
• Comply and ensure compliance with all applicable laws, regulations, standards, company policies, processes and procedures ensuring safe operation, preserving the safety of people and report occurrences, hazards, deficiencies and issues as per company procedures.
  

Requirement:

• University degree
• 5 years relevant Aviation Quality Assurance experience.
• Formal training in Quality Management System and Internal Auditing / Auditor.
• Excellent interpersonal, communication and leadership skills with the ability to liaise effectively with management within the airline, external parties, as required for QA monitoring function.
• Creative and analytical, strong communication.
• Leadership, project management, persuasive and team player.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Knowledge of aviation regulations and IOSA.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Quality Assurance
• Industries Airlines and Aviation

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Manager, Quality and Operation Control (Loan and SME) QUALITY MANAGER - travel bag / backpack / brand owner / trading & sourcing office Officer/Supervisor, Corporate Quality Assurance Assistant Quality Manager (Cargo Terminal Services)

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Assistant Compliance & Quality Assurance Manager (Complaint Handling)

Join to apply for the Assistant Compliance & Quality Assurance Manager (Complaint Handling) role at Chiyu Banking Corporation Limited

Assistant Compliance & Quality Assurance Manager (Complaint Handling)

3 days ago Be among the first 25 applicants

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Chiyu Banking Corporation Limited has been registered as a licensed bank since 1947. Rooted in Hong Kong, we strive to provide one-stop cross-border banking and financial services to customers in Hong Kong, mainland and overseas Chinese. Riding on the edge of the Hong Kong and Fujian business and our cross-border platform, we will continuously maintain its core values of “Sincerity, Flexibility, Tailor-made Service and Professionalism” and provide premium services to our customers to help growing their wealth, and to create values and deliver returns to our stakeholders and staff.

We believe that employees are valuable asset of the company. We offer stimulating careers that will further your personal growth. Come join us for the following position.

Responsibilities

• Assist in designing and implementing of the policies and internal control mechanism to enhance quality service of branches
• Coordinate with internal and external parties to manage clients' opinions / complaints and respond in a timely manner
• Promote quality assurance best practice, organize compliance and quality assurance improvement training and activities to frontline staff
• Liaise with and monitor performance of outside vendor on mystery shopper programme
• Undertake any other duties as assigned by the superior
  
  

Requirements

• Degree or above in Business Administration or related disciplines
• Minimum 3 years of experience in quality assurance and complaint handling in banking industry
• Demonstrate strong sense of risk and control
• Excellent interpersonal and communication skills
• Good command of spoken and written Chinese and English
• Proficient in PC skill especially Excel and Chinese Word Processing
  
  

We offer competitive packages and promising career opportunities to the right candidates. Please send your full resume with current salary, expected salary and the date of availability to The Human Resources Department, Chiyu Banking Corporation Ltd, 1/F, No. 100 Queen's Road Central, Hong Kong or fax to 2986-3233 or by clicking Apply Now .

Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Other

Job function

• Job function Finance and Sales
• Industries Accounting

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Get notified about new Assistant Quality Assurance Manager jobs in Hong Kong SAR .

Assistant Manager, Quality & Reliability Assistant Quality Manager (Cargo Terminal Services) Manager, Quality and Operation Control (Loan and SME) Assistant QA Manager(focus on Training & Customer Complaint)

Tai Po District, Hong Kong SAR 2 weeks ago

Assistant Manager, Shareholder Information Assistant Manager, Corporate Quality Assurance Officer/Supervisor, Corporate Quality Assurance Jewellery Quality Control Inspector & Returns Manager Senior Quality Assurance Specialist / Assistant Quality Assurance Manager Assistant Quality Manager, Base Maintenance Assistant Branch Sales Quality Assurance Manager (HK) Assistant Quality Manager, Line Maintenance Assistant Manager, Corporate Facilities Management (Quality Assurance) Assistant Investment Sales Quality and Business Management Manager Limited Assistant Manager/Officer (Academic Quality Advancement) (2 vacancies) (Job ID: 10861)

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Assistant Branch Sales Quality Assurance Manager (HK)

Join to apply for the Assistant Branch Sales Quality Assurance Manager (HK) role at Hang Seng Bank .

Assistant Branch Sales Quality Assurance Manager (HK)

2 days ago - Be among the first 25 applicants.

We are seeking high-caliber professionals to join our branch network as Assistant Branch Sales Quality Assurance Manager .

About Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset, playing a vital role in our efforts to enhance performance for customers and provide best-in-class products and services. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.

Retail Distribution

Our Retail Distribution focuses on personal wealth management and financial services, serving over half of the adult population through more than 255 branches and outlets, including around 50 Prestige Banking Centres for high-end customers.

Principal Responsibilities

• Ensure branch sales staff understand internal and regulatory requirements.
• Support reviews of workflows and guidelines to improve sales quality and compliance.
• Implement sales quality control and promote fair customer treatment and good outcomes.
• Assist in developing a customer-centric culture and fair treatment practices.
• Monitor compliance with new wealth sales procedures and the delivery of new products/services.
• Early detection and escalation of irregularities.
• Minimize risk exposure through control measures.
• Monitor sales quality, manage wealth sales risks, and conduct risks.
• Maintain communication with Branch Managers regarding compliance guidelines and policies.

Requirements

• University Degree in a related discipline.
• At least 2 years of insurance and investment sales experience in retail banking.
• Knowledge of regulatory and compliance requirements.
• Attention to detail, compliance, and control orientation.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-centric mindset and ability to handle complex interactions.
• Proficiency in English, Cantonese, and Mandarin.

Visit Hang Seng Career Page and sign up with our Talent Community for the latest career opportunities in Hong Kong.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Quality Assurance
• Industry: Banking

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Associate, Quality Assurance Officer, Equity Sales & Derivatives

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Associate, Quality Assurance Officer, Equity Sales & Derivatives

1 day ago Be among the first 25 applicants

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Associate, Quality Assurance Officer, Equity Sales & Derivatives

Key Accountabilities

• Maintain and implement general risk control and management policy for Equity Sales & Derivatives Department(ESD) to meet all regulatory requirements and company policies;
• Provide support in carrying out the risk control tasks;
• Perform trade surveillance for ESD;
• Perform risk assessments and identify potential risk areas for ESD;
• Liaise with and carry out risk control reviews with Risk Management Department to ensure the risk control policy is running smoothly and abnormal situations are dealt with immediately;
• Provide administration support to Quality Assurance;
• Other duties as assigned.

Skills & Experience

• Bachelor Degree in business, accounting, law or related disciplines;
• Minimum 1 year of working experience in financial industry, esp. brokerage business, is preferred;
• Able to perform multi-tasks, attentive to details with good quality and accuracy;
• A team member with excellent communication and interpersonal skills;
• Good computer skills, including MS Word, Excel, Powerpoint and Chinese Word Processing;
• Good spoken in English and Chinese (both Cantonese and Mandarin).

Other Information

• Please apply in strict confidence with full resume, academic record, current and expected salaries;
• The personal data provided will be used for consideration of recruitment only. All personal data of unsuccessful candidate will be destroyed within 24 months;
• Candidates with Enhanced Competency Framework (ECF): please state on the CV.

About BOCI

As a leading investment bank in China and Hong Kong region, the investment banking arm of Bank of China, BOC International Holdings Limited (“BOCI”), is now seeking highly motivated, creative and success-oriented professional who would like to pursue the career for supporting our group.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Quality Assurance
• Industries Investment Banking

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