10 User Experience Ux Principles jobs in Hong Kong

UX/UI Design Lead

Hong Kong, Hong Kong Scroll

Posted 11 days ago

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Job Description

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Join to apply for the UX/UI Design Lead role at Scroll

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Scroll is a Layer 2 scaling solution for Ethereum, specifically focusing on zkRollups. Key aspects of Scroll are zkRollup technology, Scalability, Efficiency, Security, and Developer-friendly. Overall, Scroll plays a crucial role in addressing Ethereum's scalability challenges and facilitating the growth of decentralized finance (DeFi) and other blockchain-based applications by providing a scalable and efficient Layer 2 solution.

Position Overview

We are hiring the UX/UI Design Lead to own the end-to-end product design and visual design processes for our next-generation web and mobile experiences. As a UI/UX design lead, you will be driving the designing process and product design leadership, from creating user flows and wireframes to building user interface mockups and prototypes. You will rely on user-centric design principle to craft industry-leading user experiences and meet the product goals. As a senior designer, You'll work with design team, set the bar for design quality, give constructive feedback to peers, and partner closely with product and engineering to ship features at pace.

Responsibilities

  • Own and execute end-to-end design projects that deliver intuitive user experience for blockchain and web3 products.
  • Collaborate with product managers, engineers, and cross-functional stakeholders to translate requirements into intuitive and visually appealing user interfaces.
  • Utilize various research techniques such as interviews, surveys, usability testing, and ethnographic studies to gather qualitative and quantitative data.
  • Develop user-centered design concepts, wireframes, prototypes, and user flows that address user needs and align with business goals.
  • Maintain unified and high-quality design systems that adhere to style guides and brand identity.
  • Lead and mentor junior designers and help develop best practices through constructive feedback and documentation.

Requirements

  • Bachelor's or Master's degree in Interaction Design, Human-Computer Interaction, UX Design, or a related field.
  • At least 2+ years of leading product design and visual design teams.
  • At least 5+ years of product design experience, including research, prototyping, and implementation of user-facing applications.
  • Proficiency in modern design tools such as Figma, Framer, or equivalent.
  • Proficiency in user research techniques and tools, such as interviews, surveys, usability testing software, and analytics platforms.
  • Excellent product and interaction design skills, with a strong portfolio that reflects independent project ownership and high-quality execution.
  • Strong communication skills with the ability to clearly articulate design decisions and rationale to cross-functional teams.
  • Bonus: Familiar with blockchain and web3 products

What We Offer

  • Mission-Driven, Collaborative, and Innovative Environment: Join a team united by a shared vision, working with like-minded individuals and cutting-edge technology to advance Ethereum and blockchain innovation.
  • Comprehensive Compensation and Remote Flexibility: Benefit from a competitive salary package while enjoying the remote work from anywhere with flexible hours. Additionally, receive support for a monthly co-working membership stipend. You can choose to be paid in fiat, USDC, or other agreed-upon options.

Scroll is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please let us know and we'll do our best to accommodate.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Blockchain Services

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UX/UI Design Lead

Hong Kong, Hong Kong Scroll

Posted today

Job Viewed

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Job Description

Join to apply for the UX/UI Design Lead role at Scroll

Join to apply for the UX/UI Design Lead role at Scroll

Get AI-powered advice on this job and more exclusive features.

Scroll is a Layer 2 scaling solution for Ethereum, specifically focusing on zkRollups. Key aspects of Scroll are zkRollup technology, Scalability, Efficiency, Security, and Developer-friendly. Overall, Scroll plays a crucial role in addressing Ethereum's scalability challenges and facilitating the growth of decentralized finance (DeFi) and other blockchain-based applications by providing a scalable and efficient Layer 2 solution.
Position Overview
We are hiring the UX/UI Design Lead to own the end-to-end product design and visual design processes for our next-generation web and mobile experiences. As a UI/UX design lead, you will be driving the designing process and product design leadership, from creating user flows and wireframes to building user interface mockups and prototypes. You will rely on user-centric design principle to craft industry-leading user experiences and meet the product goals. As a senior designer, You'll work with design team, set the bar for design quality, give constructive feedback to peers, and partner closely with product and engineering to ship features at pace.
Responsibilities

  • Own and execute end-to-end design projects that deliver intuitive user experience for blockchain and web3 products.
  • Collaborate with product managers, engineers, and cross-functional stakeholders to translate requirements into intuitive and visually appealing user interfaces.
  • Utilize various research techniques such as interviews, surveys, usability testing, and ethnographic studies to gather qualitative and quantitative data.
  • Develop user-centered design concepts, wireframes, prototypes, and user flows that address user needs and align with business goals.
  • Maintain unified and high-quality design systems that adhere to style guides and brand identity.
  • Lead and mentor junior designers and help develop best practices through constructive feedback and documentation.
Requirements
  • Bachelor's or Master's degree in Interaction Design, Human-Computer Interaction, UX Design, or a related field.
  • At least 2+ years of leading product design and visual design teams.
  • At least 5+ years of product design experience, including research, prototyping, and implementation of user-facing applications.
  • Proficiency in modern design tools such as Figma, Framer, or equivalent.
  • Proficiency in user research techniques and tools, such as interviews, surveys, usability testing software, and analytics platforms.
  • Excellent product and interaction design skills, with a strong portfolio that reflects independent project ownership and high-quality execution.
  • Strong communication skills with the ability to clearly articulate design decisions and rationale to cross-functional teams.
  • Bonus: Familiar with blockchain and web3 products
What We Offer
  • Mission-Driven, Collaborative, and Innovative Environment: Join a team united by a shared vision, working with like-minded individuals and cutting-edge technology to advance Ethereum and blockchain innovation.
  • Comprehensive Compensation and Remote Flexibility: Benefit from a competitive salary package while enjoying the remote work from anywhere with flexible hours. Additionally, receive support for a monthly co-working membership stipend. You can choose to be paid in fiat, USDC, or other agreed-upon options.
Scroll is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please let us know and we'll do our best to accommodate. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Blockchain Services

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Customer Experience Design Specialist / UX UI / FS / $55k P/M

Argyll Scott

Posted today

Job Viewed

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Job Description

Customer Experience Design Specialist / UX UI / FS / $55k P/M

This role is a 12-month extendable contract with a leading Financial Services organization undergoing a large-scale customer transformation programme. The successful candidate will support initiatives within the Experience Design and Customer Transformation function.

As part of the Customer Experience & Transformation team, you will enhance customer, partner, and operational experiences across end-to-end journeys by identifying pain points, co-creating solutions, and improving commercial outcomes, customer engagement, and operational efficiency.

Key Responsibilities:

  • Analyze and redesign customer, partner, and internal journeys.
  • Collaborate with cross-functional teams to embed human-centred design.
  • Support research activities and synthesize insights into design recommendations.
  • Facilitate workshops and co-design sessions.
  • Create wireframes, mock-ups, prototypes, and storyboards.
  • Develop engaging digital and non-digital solutions with UX designers and product owners.
  • Present ideas to stakeholders at all levels.
  • Guide stakeholders in human-centred design principles.
  • Ensure insights are evidence-based, inclusive, and best practice-driven.
  • Stay informed of digital trends and customer behaviour in the sector.

Key Skills and Experience:

  • Strong background in human-centred design, customer journey mapping, and service design.
  • Experience across full design lifecycle from research to implementation.
  • Facilitation, storytelling, and visualization skills.
  • Proficiency with industry-standard design tools.
  • Excellent communication and stakeholder engagement skills.
  • Familiarity with digital ecosystems and evolving customer behaviours.
  • Experience in financial services, insurance, or regulated industries is a plus.

Additional details include seniority level: Entry level, employment type: Full-time, and industry: Insurance.

This job is actively posted, and applications are encouraged from interested candidates.

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Customer Experience Design Specialist / UX UI / FS / $55k P/M

Hong Kong, Hong Kong Argyll Scott

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Experience Design Specialist / UX UI / FS / $55k P/M

This role is a 12-month extendable contract with a leading Financial Services organization undergoing a large-scale customer transformation programme. The successful candidate will support initiatives within the Experience Design and Customer Transformation function.

As part of the Customer Experience & Transformation team, you will enhance customer, partner, and operational experiences across end-to-end journeys by identifying pain points, co-creating solutions, and improving commercial outcomes, customer engagement, and operational efficiency.

Key Responsibilities:

  • Analyze and redesign customer, partner, and internal journeys.
  • Collaborate with cross-functional teams to embed human-centred design.
  • Support research activities and synthesize insights into design recommendations.
  • Facilitate workshops and co-design sessions.
  • Create wireframes, mock-ups, prototypes, and storyboards.
  • Develop engaging digital and non-digital solutions with UX designers and product owners.
  • Present ideas to stakeholders at all levels.
  • Guide stakeholders in human-centred design principles.
  • Ensure insights are evidence-based, inclusive, and best practice-driven.
  • Stay informed of digital trends and customer behaviour in the sector.

Key Skills and Experience:

  • Strong background in human-centred design, customer journey mapping, and service design.
  • Experience across full design lifecycle from research to implementation.
  • Facilitation, storytelling, and visualization skills.
  • Proficiency with industry-standard design tools.
  • Excellent communication and stakeholder engagement skills.
  • Familiarity with digital ecosystems and evolving customer behaviours.
  • Experience in financial services, insurance, or regulated industries is a plus.

Additional details include seniority level: Entry level, employment type: Full-time, and industry: Insurance.

This job is actively posted, and applications are encouraged from interested candidates.

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This advertiser has chosen not to accept applicants from your region.

Associate, Journey & People Transformation (UX design/Event Management), Technology & Operations

DBS Bank

Posted 6 days ago

Job Viewed

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Job Description

Associate, Journey & People Transformation (Event Management), Technology & Operations

Join to apply for the Associate, Journey & People Transformation (Event Management), Technology & Operations role at DBS Bank

Associate, Journey & People Transformation (Event Management), Technology & Operations

1 day ago Be among the first 25 applicants

Join to apply for the Associate, Journey & People Transformation (Event Management), Technology & Operations role at DBS Bank

Get AI-powered advice on this job and more exclusive features.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Design strategic plan to support the Bank’s Transformation strategies in improving experience of Employees
  • Drive people engagement via guiding the team to design/plan arrangement/logistics for delivering employee events such as engagement events, volunteer work, learning activities, and branding initiatives
  • Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
  • Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
  • Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives

Requirements

  • Bachelor or Master degree
  • Minimum 5 years working experiences, preferably in areas of event management and project management
  • Good strategic mindset and design sense
  • Proficient in in Adobe Photoshop, Illustrator, Premiere, video editing
  • Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design
  • Professional certification including Six Sigma Green Belt, PMP, Agile is a plus
  • Good communication skills in both written and spoken English and Chinese
  • Fast learning and multi-task capability to take on projects in different areas
  • Effective time and stakeholder management from different levels across functions
  • Innovative and willing to accept new ideas and changes

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Primary Location

Hong Kong-Two Harbour Square

Job

User Experience

Schedule

Regular

Job Type

Full-time

Job Posting

Jul 10, 2025, 8:00:00 AM

Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at DBS Bank by 2x

Get notified about new Associate, Journey & People Transformation (Event Management), Technology & Operations jobs in Kowloon, Hong Kong SAR .

Assistant Manager, Talent Management & Acquisition (HK) Human Resources Manager (HR Business Partner) Assistant Manager (Human Resources) – Learning and Development senior manager, HR planning & business operations

Kwun Tong District, Hong Kong SAR 1 month ago

Business Support Management – Administrative Assistant Manager – Associate

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Associate, Journey & People Transformation (UX design/Event Management), Technology & Operations

Kowloon, Kowloon DBS Bank

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Associate, Journey & People Transformation (Event Management), Technology & Operations

Join to apply for the Associate, Journey & People Transformation (Event Management), Technology & Operations role at DBS Bank

Associate, Journey & People Transformation (Event Management), Technology & Operations

1 day ago Be among the first 25 applicants

Join to apply for the Associate, Journey & People Transformation (Event Management), Technology & Operations role at DBS Bank

Get AI-powered advice on this job and more exclusive features.

Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities

  • Design strategic plan to support the Bank’s Transformation strategies in improving experience of Employees
  • Drive people engagement via guiding the team to design/plan arrangement/logistics for delivering employee events such as engagement events, volunteer work, learning activities, and branding initiatives
  • Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
  • Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
  • Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
Requirements
  • Bachelor or Master degree
  • Minimum 5 years working experiences, preferably in areas of event management and project management
  • Good strategic mindset and design sense
  • Proficient in in Adobe Photoshop, Illustrator, Premiere, video editing
  • Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design
  • Professional certification including Six Sigma Green Belt, PMP, Agile is a plus
  • Good communication skills in both written and spoken English and Chinese
  • Fast learning and multi-task capability to take on projects in different areas
  • Effective time and stakeholder management from different levels across functions
  • Innovative and willing to accept new ideas and changes
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Primary Location
Hong Kong-Two Harbour Square
Job
User Experience
Schedule
Regular
Job Type
Full-time
Job Posting
Jul 10, 2025, 8:00:00 AM Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at DBS Bank by 2x

Get notified about new Associate, Journey & People Transformation (Event Management), Technology & Operations jobs in Kowloon, Hong Kong SAR .

Assistant Manager, Talent Management & Acquisition (HK) Human Resources Manager (HR Business Partner) Assistant Manager (Human Resources) – Learning and Development senior manager, HR planning & business operations

Kwun Tong District, Hong Kong SAR 1 month ago

Business Support Management – Administrative Assistant Manager – Associate

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Accenture Song - User Experience Architect

Accenture

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

Accenture Song - User Experience Architect

Join to apply for the Accenture Song - User Experience Architect role at Accenture

Accenture Song - User Experience Architect

3 days ago Be among the first 25 applicants

Join to apply for the Accenture Song - User Experience Architect role at Accenture

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

The company has been operating in Greater China for over 30 years. Today, it has more than 17,000 people servicing clients across the region with offices in the cities including Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Shenzhen, Hong Kong and Taipei. As a trusted Partner of Choice for digital transformation, Accenture is bringing more innovation to the business and technology ecosystems and helping Chinese enterprises and the government to embrace digitization and enhance global competitiveness to succeed in the new era.

For more information about Accenture, please visit its corporate homepage and its Greater China homepage .



About Accenture Song:

As one of the key services under Accenture, Accenture Song is in the business of Experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We're committed to helping clients design, build, communicate and run Experiences that make peoples' lives better, more productive and more meaningful. Visit to find out more about us.



About the Role:

Join our banking transformation project to reinvent customer-centric sales and marketing. We seek a specialist with 7-10 years' experience to redesign the bank's digital sales funnel using journey design principles. You'll bridge UX thinking with marketing operations to drive measurable CX improvements across all touchpoints.

Key Responsibilities:


  • Journey Design & Optimization
  • Lead end-to-end redesign of customer journeys for sales/marketing processes
  • Map critical paths (e.g., loan applications, account onboarding) using UX methodologies
  • Identify and eliminate journey friction points through data-driven insights
  • Transformation Execution
  • Implement digital marketing capabilities (personalization, automation) aligned to journey frameworks
  • Integrate UX research findings into sales campaign strategies
  • Optimize conversion funnels using A/B testing and behavioral analytics
  • Cross-Functional Collaboration
  • Partner with UX teams to translate designs into marketing workflows
  • Align technology (martech/CDP), analytics, and branch teams on journey execution
  • Train sales teams on journey-centric engagement protocols
  • Performance Leadership
  • Establish journey KPIs (conversion lift, task completion rates, NPS)
  • Develop ROI models linking journey improvements to business outcomes
  • Report to executives on transformation progress and CX impact


  • Experience, Attributes and Qualifications:

    Core Requirements:


  • 7 -10 years in digital marketing sales transformation roles consulting or corporate
  • Proven journey design expertise Portfolio showing redesigned sales funnels journeys
  • Banking fintech experience with understanding of regulated environments
  • Strong grasp of UX principles applied to conversion optimization
  • Proficiency in marketing technologies CRM, CDP, automation tools
  • Analytics capability Google Analytics, Adobe Analytics, BI tools


  • Essential Skills:


  • Stakeholder facilitation C suite to frontline workshops
  • Data driven decision making quantitative qualitative
  • Project leadership in Agile environments
  • Consulting approach to problem solving


  • Preferred Background:


  • Experience with financial services customer journeys e.g., mortgage flows, onboarding
  • Certifications Google Marketing Platform, CXPA, or UX design methods
  • Martech implementation experience Salesforce, Adobe Experience Cloud
  • Knowledge of banking compliance KYC, PSD2
  • MBA or advanced degree in Marketing Technology


  • Seniority level
    • Seniority level Mid-Senior level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Strategy/Planning and Information Technology
    • Industries Business Consulting and Services

    Referrals increase your chances of interviewing at Accenture by 2x

    Senior UX Designer, Executive Director, Wealth Management Platforms, Hong Kong Senior / Lead UX UI Designer (Crypto / FinTech) multiple headcounts

    Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 2 years ago

    Product Solution Architect (Tencent Cloud-native Suite)

    Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

    Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 2 years ago

    Shenzhen, Guangdong, China CN 2,000.00-CN 2,000.00 2 years ago

    Infrastructure Operations Engineer (GPU Computing) - Enterprise AI

    Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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    About the latest User experience ux principles Jobs in Hong Kong !

    Accenture Song - User Experience Architect

    Hong Kong, Hong Kong Accenture

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    Accenture Song - User Experience Architect

    Join to apply for the Accenture Song - User Experience Architect role at Accenture

    Accenture Song - User Experience Architect

    3 days ago Be among the first 25 applicants

    Join to apply for the Accenture Song - User Experience Architect role at Accenture

    About Accenture:
    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

    About Accenture:
    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    The company has been operating in Greater China for over 30 years. Today, it has more than 17,000 people servicing clients across the region with offices in the cities including Beijing, Shanghai, Dalian, Chengdu, Guangzhou, Shenzhen, Hong Kong and Taipei. As a trusted Partner of Choice for digital transformation, Accenture is bringing more innovation to the business and technology ecosystems and helping Chinese enterprises and the government to embrace digitization and enhance global competitiveness to succeed in the new era.
    For more information about Accenture, please visit its corporate homepage and its Greater China homepage .
    About Accenture Song:
    As one of the key services under Accenture, Accenture Song is in the business of Experience. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. We're committed to helping clients design, build, communicate and run Experiences that make peoples' lives better, more productive and more meaningful. Visit to find out more about us.
    About the Role:
    Join our banking transformation project to reinvent customer-centric sales and marketing. We seek a specialist with 7-10 years' experience to redesign the bank's digital sales funnel using journey design principles. You'll bridge UX thinking with marketing operations to drive measurable CX improvements across all touchpoints.
    Key Responsibilities:

  • Journey Design & Optimization
  • Lead end-to-end redesign of customer journeys for sales/marketing processes
  • Map critical paths (e.g., loan applications, account onboarding) using UX methodologies
  • Identify and eliminate journey friction points through data-driven insights
  • Transformation Execution
  • Implement digital marketing capabilities (personalization, automation) aligned to journey frameworks
  • Integrate UX research findings into sales campaign strategies
  • Optimize conversion funnels using A/B testing and behavioral analytics
  • Cross-Functional Collaboration
  • Partner with UX teams to translate designs into marketing workflows
  • Align technology (martech/CDP), analytics, and branch teams on journey execution
  • Train sales teams on journey-centric engagement protocols
  • Performance Leadership
  • Establish journey KPIs (conversion lift, task completion rates, NPS)
  • Develop ROI models linking journey improvements to business outcomes
  • Report to executives on transformation progress and CX impact
  • Experience, Attributes and Qualifications:
    Core Requirements:
  • 7 -10 years in digital marketing sales transformation roles consulting or corporate
  • Proven journey design expertise Portfolio showing redesigned sales funnels journeys
  • Banking fintech experience with understanding of regulated environments
  • Strong grasp of UX principles applied to conversion optimization
  • Proficiency in marketing technologies CRM, CDP, automation tools
  • Analytics capability Google Analytics, Adobe Analytics, BI tools
  • Essential Skills:
  • Stakeholder facilitation C suite to frontline workshops
  • Data driven decision making quantitative qualitative
  • Project leadership in Agile environments
  • Consulting approach to problem solving
  • Preferred Background:
  • Experience with financial services customer journeys e.g., mortgage flows, onboarding
  • Certifications Google Marketing Platform, CXPA, or UX design methods
  • Martech implementation experience Salesforce, Adobe Experience Cloud
  • Knowledge of banking compliance KYC, PSD2
  • MBA or advanced degree in Marketing Technology
  • Seniority level
    • Seniority level Mid-Senior level
    Employment type
    • Employment type Full-time
    Job function
    • Job function Strategy/Planning and Information Technology
    • Industries Business Consulting and Services

    Referrals increase your chances of interviewing at Accenture by 2x

    Senior UX Designer, Executive Director, Wealth Management Platforms, Hong Kong Senior / Lead UX UI Designer (Crypto / FinTech) multiple headcounts

    Shenzhen, Guangdong, China CN¥15,000.00-CN¥0,000.00 2 years ago

    Product Solution Architect (Tencent Cloud-native Suite)

    Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

    Shenzhen, Guangdong, China CN 5,000.00-CN 5,000.00 2 years ago

    Shenzhen, Guangdong, China CN 2,000.00-CN 2,000.00 2 years ago

    Infrastructure Operations Engineer (GPU Computing) - Enterprise AI

    Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 1 year ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Senior UX Writer (Content Design & Strategy)

    OKX

    Posted 11 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Hong Kong, Hong Kong SAR

    OKX will be prioritizing applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. We are open to consider from Lead/Manager to Director level.

    Who We Are

    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

    About The Opportunity

    As a Content Designer, you are the bridge between our users and our products. Your expertise in crafting clear, concise, and accurate content not only builds trust with our users but also transforms complex product features into intuitive, easy-to-understand experiences. You will foster relationships with key stakeholders across various departments, including Product Management, Product Design, Marketing, User Research, Engineering, and Localization.

    What You’ll Be Doing
    1. Craft clear, concise, and user-centered content for digital products, including UI text, microcopy, error messages, tooltips, and onboarding flows, ensuring a seamless and intuitive user experience.
    2. Collaborate closely with product managers, product designers, UX researchers, and developers to understand user needs, product goals, and technical constraints, and deliver content that enhances functionality and usability.
    3. Develop content strategies that align with the company’s brand voice and tone, driving consistency across platforms and products, while adapting to different user personas, use cases, and business needs.
    4. Conduct user research, A/B testing, and content audits to analyze the effectiveness of content, gather insights, and iterate on content solutions to improve user engagement and satisfaction.
    5. Create and maintain content guidelines, style guides, and best practices to ensure a cohesive content experience across multiple teams and projects, fostering alignment and scalability.
    What We Look For In You
    • At least 5 years of content writing or UX writing and people management experience
    • Bachelor's degree (or higher) in English, Language Studies, Journalism, Communications, Translations or Interpretation or related fields
    • Strong interpersonal and communication skills, and outstanding ability to write in English at a near-native level
    • Proven experience in various forms of writing, such as content strategy, UI copy, microcopies and user education
    • Experience in creating style guides, content framework, and working with diverse or global teams
    • Proactive problem-solving skills, with a focus on identifying and addressing issues in a timely manner
    • Deep commitment to enhancing user experience, prioritizing user needs and insights into content creation
    Nice to Haves
    • Experience or familiarity with the crypto or blockchain industry
    • Proficiency in design and localization software
    • International experience, covering content targeted towards different geographical regions
    • Proficiency in written Chinese is a bonus but not required
    Benefits
    • L&D programs and Education subsidy for employees' growth and development
    • Various team building programs and company events
    • Wellness and meal allowances
    • Comprehensive healthcare schemes for employees and dependants
    Apply for this job

    * indicates a required field

    #J-18808-Ljbffr
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    Senior UX Writer (Content Design & Strategy)

    Hong Kong, Hong Kong OKX

    Posted 10 days ago

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    Job Description

    Hong Kong, Hong Kong SAR

    OKX will be prioritizing applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. We are open to consider from Lead/Manager to Director level.

    Who We Are

    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

    About The Opportunity

    As a Content Designer, you are the bridge between our users and our products. Your expertise in crafting clear, concise, and accurate content not only builds trust with our users but also transforms complex product features into intuitive, easy-to-understand experiences. You will foster relationships with key stakeholders across various departments, including Product Management, Product Design, Marketing, User Research, Engineering, and Localization.

    What You’ll Be Doing
    • Craft clear, concise, and user-centered content for digital products, including UI text, microcopy, error messages, tooltips, and onboarding flows, ensuring a seamless and intuitive user experience.
    • Collaborate closely with product managers, product designers, UX researchers, and developers to understand user needs, product goals, and technical constraints, and deliver content that enhances functionality and usability.
    • Develop content strategies that align with the company’s brand voice and tone, driving consistency across platforms and products, while adapting to different user personas, use cases, and business needs.
    • Conduct user research, A/B testing, and content audits to analyze the effectiveness of content, gather insights, and iterate on content solutions to improve user engagement and satisfaction.
    • Create and maintain content guidelines, style guides, and best practices to ensure a cohesive content experience across multiple teams and projects, fostering alignment and scalability.
    What We Look For In You
    • At least 5 years of content writing or UX writing and people management experience
    • Bachelor's degree (or higher) in English, Language Studies, Journalism, Communications, Translations or Interpretation or related fields
    • Strong interpersonal and communication skills, and outstanding ability to write in English at a near-native level
    • Proven experience in various forms of writing, such as content strategy, UI copy, microcopies and user education
    • Experience in creating style guides, content framework, and working with diverse or global teams
    • Proactive problem-solving skills, with a focus on identifying and addressing issues in a timely manner
    • Deep commitment to enhancing user experience, prioritizing user needs and insights into content creation
    Nice to Haves
    • Experience or familiarity with the crypto or blockchain industry
    • Proficiency in design and localization software
    • International experience, covering content targeted towards different geographical regions
    • Proficiency in written Chinese is a bonus but not required
    Benefits
    • L&D programs and Education subsidy for employees' growth and development
    • Various team building programs and company events
    • Wellness and meal allowances
    • Comprehensive healthcare schemes for employees and dependants
    Apply for this job

    * indicates a required field

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

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