What Jobs are available for User Operations in Hong Kong?

Responsibilities:

• Deliver helpdesk support to Financial Intermediaries through instant messaging, email, and phone, ensuring timely and effective customer service.

• Manage ongoing maintenance, client operations, and daily product activities, including system deployment, upgrades, troubleshooting, and monitoring.

• Provide technical and business solutions to address customer inquiries and issues.

• Partner with developers to facilitate system rollouts, application updates, and resolve production problems with actionable feedback.

• Undertake ad-hoc tasks as directed by the supervisor to support team objectives.

Qualifications and requirements:

• High Diploma or above, preferably in computer science, finance, or a related field.

• Minimum 2 years of relevant experience; prior experience in financial Intermediaries or a related industry is highly desirable.

• Basic knowledge of Linux, Oracle, and MySQL databases is an advantage.

• Strong multitasking ability with a proactive, responsible, and positive attitude.

• Excellent interpersonal and communication skills, with the ability to work independently and collaboratively.

• Fluent in written and spoken English, Mandarin, and Cantonese.

• Candidates with less experience will be considered based on potential and attitude.

Location: Hong Kong (Cathay Pacific City)

Experience Required: 5–7 years

Salary Range: HKD 450,000 – 800,000 annually

Overview
Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer's advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

Key Responsibilities

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

Qualifications

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

Cathay Pacific

Customer Services

Customer Care Department

Permanent

Hong Kong SAR (China)

Application deadline: 26 Sep 2025

Reports to: Customer Care Hub Manager

Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become "one of the world's greatest service brand", with significant investment being made on technology, innovation, people and organisational development.

You will be responsible for leading Customer Contact operations with an average team size of full time employees. The role holder is expected to be a well-recognised leader in the Contact Center industry with the exposure of having managed progressively complex and senior roles in the Contact Centre channel.

• Strategic/ Thought Leadership: Implement the global strategy for customer contact while maintaining an external outlook to help Cathay stay ahead of its competitors
• People Management: Direct accountability for circa direct employees. Execute the Customer Contact and Cathay people strategy. Communicate effectively with the frontline teams and ensure high levels of people's engagement
• Customer Excellence: Build Hong Kong Customer care hub as an organization that can deliver class leading customer experience measured by Net Promoter Score and number of other leading and lagging performance indicators. Develop and implement customer experience strategy designed globally with the immediate area of remit( Front office, Middle office, High Value Member servicing etc.)
• Operational Excellence: Monitor and optimize staffing levels to ensure operational. Execute plans to improve productivity, optimize costs, and enhance performance levels within the Hub
• Sales and Performance: Customer Contact is a key sales channel; the job holder is expected to strategize and drive revenue performance in line with agreed annual operating plan
• Risk Management: Manage the overall risk profile to acceptable risk appetite with the Hub operations. Develop plans to mitigate operational, resilience and Fraud risks within the channel
• Learning and Development: Execute the functional, technical and leadership development & learning roadmap working closely with Cathay academy for the Hub. Ensure highest level of focus on people development by driving world class coaching practices and "operating rhythm"
• Transformation & Change: Participate in change/ transformation initiatives within Customer care and the broader organization as required. Ensure change readiness for all key changes and transformation

• Tertiary educated with minimum 10-12 years of Contact Centre or Service Delivery experience in a leadership role
• Well-rounded skillset with demonstrable experience in Lean Six Sigma, Risk and Vendor Management
• Excellent communication and interpersonal skills with strong people management skills
• Good strategic agility and strong influencing skills
• Rigorous analytical and problem solving skills
• Driver of change and collaborative in approach
• Self-motivated and confident leader
• Good communication and interpersonal skills with excellent command of written and spoken English and Chinese (Cantonese and Mandarin)
• International travel to Customer Care Department sites will be required

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Reports to:Customer Care Hub Manager

Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become "one of the world's greatest service brand", with 

significant investment being made on technology, innovation, people and organisational development.

You will be responsible for leading Customer Contact operations with an average team size of full time employees. The role holder is expected to be a well-recognised leader in the Contact Center industry with the exposure of having managed progressively complex and senior roles in the Contact Centre channel.

Key Responsibilities

• Strategic/ Thought Leadership: Implement the global strategy for customer contact while maintaining an external outlook to help Cathay stay ahead of its competitors
• People Management: Direct accountability for circa direct employees. Execute the Customer Contact and Cathay people strategy. Communicate effectively with the frontline teams and ensure high levels of people's engagement
• Customer Excellence: Build Hong Kong Customer care hub as an organization that can deliver class leading customer experience measured by Net Promoter Score and number of other leading and lagging performance indicators. Develop and implement customer experience strategy designed globally with the immediate area of remit( Front office, Middle office, High Value Member servicing etc.)
• Operational Excellence: Monitor and optimize staffing levels to ensure operational. Execute plans to improve productivity, optimize costs, and enhance performance levels within the Hub
• Sales and Performance: Customer Contact is a key sales channel; the job holder is expected to strategize and drive revenue performance in line with agreed annual operating plan
• Risk Management: Manage the overall risk profile to acceptable risk appetite with the Hub operations. Develop plans to mitigate operational, resilience and Fraud risks within the channel
• Learning and Development: Execute the functional, technical and leadership development & learning roadmap working closely with Cathay academy for the Hub. Ensure highest level of focus on people development by driving world class coaching practices and "operating rhythm"
• Transformation & Change: Participate in change/ transformation initiatives within Customer care and the broader organization as required. Ensure change readiness for all key changes and transformation

Requirements

• Tertiary educated with minimum 10-12 years of Contact Centre or Service Delivery experience in a leadership role
• Well-rounded skillset with demonstrable experience in Lean Six Sigma, Risk and Vendor Management
• Excellent communication and interpersonal skills with strong people management skills
• Good strategic agility and strong influencing skills
• Rigorous analytical and problem solving skills
• Driver of change and collaborative in approach
• Self-motivated and confident leader
• Good communication and interpersonal skills with excellent command of written and spoken English and Chinese (Cantonese and Mandarin)
• International travel to Customer Care Department sites will be required

Application Deadline: 26 September 2025

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Who we're looking for

We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience.

The position is full-time in our Hong Kong office.

Responsibilities:

• Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment
• Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests
• Support the management and onboarding of future 3PL partners to expand our logistics network
• Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing
• Collaborate with carriers to troubleshoot and resolve shipping challenges
• Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues
• Proactively identify and recommend improvements to customer service processes to enhance overall customer experience
• Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing
• Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities

Note: Approximately 60% of the role focuses on operational tasks, while the remaining 40% involves directly handling customer inquiries.

Who You Are:

• Professionally fluent in English
• Bonus: professionally fluent in spoken Cantonese
• You enjoy helping people
• Possess sound judgment and diplomacy when resolving customer issues
• Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders
• Able to meticulously follow processes
• Strong attention to detail
• Strong written communication skills
• Tech literate and able to learn new software with ease
• A collaborative team player who works well with others

A Global Insurance Firm are looking for a Technical Support Specialist to join their team

This role will join the APAC wide team and you will be working on a variety of operation enhancements, provide Tier 1 and Tier 2 technical support for Amazon Connect and related telephony systems.

Requirements:

• Hands-on experience with Amazon Connect is mandatory
• 2+ years of experience in technical support or IT helpdesk roles, preferably in a contact center environment.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Excellent communication skills and a customer-first mindset.

Preferences:

• AWS services (Lambda, S3, CloudWatch), and telephony systems are preferred
• AWS certification (e.g., Cloud Practitioner or Solutions Architect)
• Insurance experience

Technical Support

Location: Hong Kong (Onsite)

Department: Marketing & Commercial

Type: Full-Time

Report to: CMO

We are seeking Technical Support to deliver technical expertise for our immersive streaming technology. The ideal candidate will develop deep product expertise and provide technical support throughout the entire customer lifecycle. This role requires exceptional communication skills, technical aptitude, and a passion for translating technology into clear value propositions and solutions that enable customer success in the metaverse space.

Key Responsibilities:

Product Expertise, Technical Support & Market Intelligence

• Provide technical expertise during the entire customer journey, including product demos, and technical support
• Develop comprehensive knowledge of our immersive streaming technology, becoming the go-to expert for product capabilities, technical specifications, and competitive differentiation
• Collaborate with R&D to understand product roadmaps and communicate market requirements back to the development team
• Translate technical product capabilities into clear benefits and value propositions for market needs
• Create product content, including technical documentation, product guides and solution architectures.
• Create and deliver product training for internal teams to ensure consistent messaging and technical understanding

Job Requirements:

Education & Professional Experience

• Bachelor's degree in Computer Science, IT, Engineering, or related field
• Minimum 3 years of experience in the IT / Technology industry
• Experience in SaaS / PaaS, Cloud, developer tools or immersive tech is highly valued

Technical & Industry Knowledge

• Hands-on knowledge of product implementation cycles and technical onboarding processes
• Proficiency in computer operating systems, including Linux installation/basic configuration and Windows environment management
• Experience with MySQL and other relational database products
• Experienced in the installation and configuration of Redis, well-versed in its basic concepts and operational commands, and capable of making reasonable configurations and optimizations based on requirements.
• Practical knowledge of Nginx configuration and administration
• Solid understanding of networking concepts and ability to diagnose common network issues
• Development experience in Java, C++, Android, iOS, or Vue is preferred
• Experience with virtualization, disaster recovery, or storage solutions is preferred

Skills & Attributes

• Technical aptitude with excellent communication skills to bridge technical and business requirements
• Exceptional communication skills with the ability to translate technical information into compelling narratives
• Collaborative mindset with the ability to work effectively across multiple departments
• Business fluency in English; additional languages are a plus

Application:

Interested candidates can apply with your resume, including current and expected salary package.

Data Privacy Notice

All data received will be used for recruitment purposes only.

Job Responsibilities:

• Prepare specification and drawing submission
• Conduct on-site instruction of wiring and installation
• Perform on-site maintenance, Testing & Commissioning works of CCTV system
• Conduct operation and maintenance training to end users
• Assist project management work by liaising with contractors and consultants

Job Requirements:

• Working experience in CCTV system will be an advantage
• Proficient in Autodesk AutoCAD and Microsoft Office
• Good command in spoken and written in Cantonese and English
• Self-motivated, problem solving, responsible, independent, strong interpersonal skills and team player
• Candidates with less qualification can be considered as Assistant Field Service Engineer

Location

Hong Kong

Business Area

Sales and Client Service

Ref #

Description & Requirements
Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

What's the role?
You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients' connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.

You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.

If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.

We'll Trust You To

• Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
• Engage with internal and external partners to resolve service issues
• Coordinate installation and maintain customers' connectivity to Bloomberg's network
• Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
• Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You'll Need To Have

• Minimum 1 year of working experience in technical support for internal or external clients
• Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
• Business proficiency in English and Cantonese or Mandarin to support clients in these markets
• Experience in multitasking within a high-volume environment with simultaneous projects and tasks
• Demonstrable experience of coordinating with multiple teams to meet deadlines
• Flexibility to accommodate occasional evening & weekend work (time off in lieu)
• Demonstrated continuous career growth within an organisation
• Bachelor's degree or degree-equivalent qualifications

We'd Love To See

• CompTIA A+, NET+ or CCNA certification
• Experience with telecommunications lines, basic network design and security
• Experience with FIX protocol
• Exposure to vendor cloud technology e.g. AWS, Azure
• Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
• Ability to communicate effectively and negotiate resolutions to difficult scenarios
• Ability in picking up new technologies and concepts quickly

If This Sounds Like You
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Why Bloomberg?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.