80 User Operations jobs in Hong Kong

Join to apply for the User Operations Manager role at CoinMarketCap

Join to apply for the User Operations Manager role at CoinMarketCap

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POWERING CRYPTO WITH DATA
CoinMarketCap is the world’s most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users.

Company Description
POWERING CRYPTO WITH DATA
CoinMarketCap is the world’s most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users.
Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each cryptocurrency. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.
CREATING AN OPEN WORLD
Our mission is to be the world’s authority on cryptocurrency data. We believe in an open and decentralized world, where we play a pivotal role in powering decisions and insights to drive greater understanding and adoption of cryptocurrencies. We want to achieve this mission with people who truly believe in the value and potential of empowering individuals.
Job Description
The Role
As our Operations Manager, you will be the person who reads the statistics, analyses, identifies pain points or improvements, and brainstorms strategic solutions to improve existing products or business processes. You will work with the Product, Engineering, Analytics, Marketing and customer-facing teams to operate and meaningfully improve key practices. The key focus is on bringing insights to different teams for user growth, user conversion and improving the overall customer experience.
You will be showing the ability to showcase excellent leadership, problem solving in ambiguity, project and process management, and communication skills across cross-functional stakeholders. You would also show the ability to influence business decisions through quantitative and qualitative analysis that continually drive optimization of product, processes, and user experience.
Responsibilities

• Strategic planning: Identify trends, issues or gaps, analyze and come up with creative ideas to address issues
• Data-driven: Develop critical insights by analyzing datasets, connecting the dots, and to unlock opportunities for improvement to achieve business goals
• Coordination: Design and launch large cross-functional processes and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver meaningful results
• Operation: Design effective process, research for effective operational tools and be the one to execute daily operation tasks. Manages all day-to-day activities associated with the overall success and growth of assigned programs
• Cost-effective: Plan a reasonable budget for any operation related spendings and always seek for better solutions which fit the company’s best interests
• Evaluate: Form a continuous improvement cycle to further iterate the strategy and move closer to the business goals
  

• Past experience in data analytics, business analytics, strategic planning, and/or user operation;
• 3-5 years of working experience in fast growing industry, experience in the crypto industry is a must;
• Excellent English communication and composition skills (written and verbal) - ability to compose a grammatically correct, concise, and accurately written documents;
• Exceptional problem-solving, project management, and analytical skills;
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Information Services

Referrals increase your chances of interviewing at CoinMarketCap by 2x

Hong Kong SAR $15,360.00-$15,600.00 2 weeks ago

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Join to apply for the Customer Operations Data Analyst role at Prenetics

Join to apply for the Customer Operations Data Analyst role at Prenetics

Get AI-powered advice on this job and more exclusive features.

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand; Europa, one of the largest sports distribution companies in the USA; and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish a Bitcoin treasury with its initial $20 million Bitcoin purchase and board-approved comprehensive Bitcoin strategy, Prenetics is pioneering the intersection of healthcare innovation and digital asset adoption. The company will soon accept cryptocurrency payments across both IM8 Health and CircleDNA platforms, creating a complete Bitcoin ecosystem from treasury to operations. This includes exploring how blockchain technology can further enhance our genomics solutions, such as CircleDNA, by ensuring data integrity, privacy, and secure access to personalized health insights, while establishing new paradigms for corporate treasury management. Each of Prenetics' units synergistically enhances our global impact on health, embodying our commitment to "enhancing life through science". To learn more please visit prenetics.com and IM8health.com.

The role

Be the analytics backbone for Customer Operations across our Shopify commerce stack. From inventory coverage and fulfillment to subscription health and shipping SLAs, you’ll turn multi-source data into crisp, actionable insights and simple dashboards the team can use daily. You’ll also leverage AI tools and automation to speed up analysis, reduce manual work, and power always-on alerts.

What You’ll Do

Order fulfillment & inventory analytics

• Build live views and weekly reports on order status, backorders, and exceptions.
• Forecast demand and inventory coverage (days on hand, safety stock, reorder points), including product transitions (e.g., capsules → powder).
• Model run-out dates and purchase timing; flag risks early and recommend reorder actions.
  
  

• Own core metrics: active/cancelled subs, cohort retention, acquisition rate, churn, M2/M3 conversion, reactivation.
• Analyze cancellation survey data to pinpoint drivers; partner with CS/Growth on fixes and experiments.
• Handle ad-hoc eligibility counts (e.g., Month-2/Month-3 gift qualification) and campaign backtests.
  
  

• Dive into AfterShip to monitor first-scan time, in-transit time, delivery time, on-time %, and exception codes by lane/carrier.
• Identify bottlenecks (carrier, lane, warehouse handoff) and surface clear remediation plans.
  
  

• Use AI copilots (for example, ChatGPT/Claude/Gemini) to draft SQL/Sheet formulas, document pipelines, summarize survey text, and generate weekly highlights.
• Build lightweight automations (Zapier/Make, Apps Script/VBA, Slack bots) for: SLA breach alerts, low-stock warnings, churn spikes, and exception triage.
• Create LLM-powered parsers to normalize reason codes (cancellations, exceptions) and classify free-text at scale.
• Implement QA assistants for reconciliation checks across Shopify, D365, subscription apps, and finance (e.g., variance explanations, anomaly detection).
• Maintain prompt libraries and guardrails; track accuracy and drift over time.
  
  

• Triage urgent data issues; run quick anomaly deep-dives (e.g., sudden carrier delays, payment failures, SKU swaps).
• Spin up one-off cohort/impact analyses for campaigns, promos, bundles, and pricing tests.
• Prototype throwaway dashboards for new initiatives; harden the winners into repeatable views.
• Stand up temporary scripts/notebooks to reconcile edge cases (preorders, partials, split shipments).
• Field leadership questions with clear, time-boxed analyses and recommended actions.
  
  

• Reconcile data between Shopify, Microsoft Dynamics 365 (D365), subscription apps, and finance.
• Build/maintain robust Excel & Google Sheets models with documentation and QA checks.
• Create lightweight SOPs and self-serve dashboards for CS/Ops.
  
  

• Translate insights into simple narratives and action lists for Customer Ops, Growth, and Leadership.
• Present weekly “what changed / why / what’s next” highlights.
  
  

• Excel: dynamic arrays, Power Query, Power Pivot, XLOOKUP/INDEX-MATCH, SUMIFS/COUNTIFS, FILTER, REGEX*, pivots/charts, scenario modeling; VBA/macros a plus.
• Google Sheets: ARRAYFORMULA, QUERY, FILTER, REGEX*, IMPORTRANGE; Apps Script a plus.
  
  

• Comfortable using AI copilots for analysis, documentation, and QC; able to design effective prompts and evaluation checks.
• Experience wiring automations with Zapier/Make, Slack/Teams bots, Apps Script/VBA; bonus for API/LLM integration.
• Commerce stack familiarity: Hands-on with Shopify (and ecosystem apps) and D365 data/objects; confident with ERP reconciliation.
• Comfort using AfterShip (or similar) to extract and analyze delivery/transit metrics.
• Strong business judgment: turn signals into clear operational recommendations.
• Meticulous about data accuracy, reconciliation, and reproducibility; crisp documentation.
  
  

• Experience with subscription platforms (e.g., Recharge, Skio) and CS tools (e.g., Gorgias/Zendesk).
• BI/SQL/Python for deeper analysis (cohorts, LTV, forecast diagnostics).
• Familiarity with inventory planning (lead time, EOQ, service levels).
• LLM frameworks (e.g., LangChain) or basic API scripting for custom classifiers/parsers.
  
  

• On-time delivery %, median transit time, exception rate
• Inventory days-on-hand and stockout risk
• Subscription churn/retention (overall & cohort), M2→M3 conversion
• Data quality SLAs (reconciliation accuracy, refresh timeliness)
  
  

• Seniority level Entry level

• Employment type Temporary

• Job function Information Technology

Referrals increase your chances of interviewing at Prenetics by 2x

Get notified about new Data Analyst jobs in Hong Kong, Hong Kong SAR .

Central, Hong Kong SAR SGD800.00-SGD1,200.00 1 month ago

Wan Chai District, Hong Kong SAR 3 months ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

Central & Western District, Hong Kong SAR 8 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Operations Data Analyst role at Prenetics

Join to apply for the Customer Operations Data Analyst role at Prenetics

Get AI-powered advice on this job and more exclusive features.

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand; Europa, one of the largest sports distribution companies in the USA; and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish a Bitcoin treasury with its initial $20 million Bitcoin purchase and board-approved comprehensive Bitcoin strategy, Prenetics is pioneering the intersection of healthcare innovation and digital asset adoption. The company will soon accept cryptocurrency payments across both IM8 Health and CircleDNA platforms, creating a complete Bitcoin ecosystem from treasury to operations. This includes exploring how blockchain technology can further enhance our genomics solutions, such as CircleDNA, by ensuring data integrity, privacy, and secure access to personalized health insights, while establishing new paradigms for corporate treasury management. Each of Prenetics' units synergistically enhances our global impact on health, embodying our commitment to "enhancing life through science". To learn more please visit prenetics.com and IM8health.com.
The role
Be the analytics backbone for Customer Operations across our Shopify commerce stack. From inventory coverage and fulfillment to subscription health and shipping SLAs, you’ll turn multi-source data into crisp, actionable insights and simple dashboards the team can use daily. You’ll also leverage AI tools and automation to speed up analysis, reduce manual work, and power always-on alerts.
What You’ll Do
Order fulfillment & inventory analytics

• Build live views and weekly reports on order status, backorders, and exceptions.
• Forecast demand and inventory coverage (days on hand, safety stock, reorder points), including product transitions (e.g., capsules → powder).
• Model run-out dates and purchase timing; flag risks early and recommend reorder actions.
  

• Own core metrics: active/cancelled subs, cohort retention, acquisition rate, churn, M2/M3 conversion, reactivation.
• Analyze cancellation survey data to pinpoint drivers; partner with CS/Growth on fixes and experiments.
• Handle ad-hoc eligibility counts (e.g., Month-2/Month-3 gift qualification) and campaign backtests.
  

• Dive into AfterShip to monitor first-scan time, in-transit time, delivery time, on-time %, and exception codes by lane/carrier.
• Identify bottlenecks (carrier, lane, warehouse handoff) and surface clear remediation plans.
  

• Use AI copilots (for example, ChatGPT/Claude/Gemini) to draft SQL/Sheet formulas, document pipelines, summarize survey text, and generate weekly highlights.
• Build lightweight automations (Zapier/Make, Apps Script/VBA, Slack bots) for: SLA breach alerts, low-stock warnings, churn spikes, and exception triage.
• Create LLM-powered parsers to normalize reason codes (cancellations, exceptions) and classify free-text at scale.
• Implement QA assistants for reconciliation checks across Shopify, D365, subscription apps, and finance (e.g., variance explanations, anomaly detection).
• Maintain prompt libraries and guardrails; track accuracy and drift over time.
  

• Triage urgent data issues; run quick anomaly deep-dives (e.g., sudden carrier delays, payment failures, SKU swaps).
• Spin up one-off cohort/impact analyses for campaigns, promos, bundles, and pricing tests.
• Prototype throwaway dashboards for new initiatives; harden the winners into repeatable views.
• Stand up temporary scripts/notebooks to reconcile edge cases (preorders, partials, split shipments).
• Field leadership questions with clear, time-boxed analyses and recommended actions.
  

• Reconcile data between Shopify, Microsoft Dynamics 365 (D365), subscription apps, and finance.
• Build/maintain robust Excel & Google Sheets models with documentation and QA checks.
• Create lightweight SOPs and self-serve dashboards for CS/Ops.
  

• Translate insights into simple narratives and action lists for Customer Ops, Growth, and Leadership.
• Present weekly “what changed / why / what’s next” highlights.
  

• Excel: dynamic arrays, Power Query, Power Pivot, XLOOKUP/INDEX-MATCH, SUMIFS/COUNTIFS, FILTER, REGEX*, pivots/charts, scenario modeling; VBA/macros a plus.
• Google Sheets: ARRAYFORMULA, QUERY, FILTER, REGEX*, IMPORTRANGE; Apps Script a plus.
  

• Comfortable using AI copilots for analysis, documentation, and QC; able to design effective prompts and evaluation checks.
• Experience wiring automations with Zapier/Make, Slack/Teams bots, Apps Script/VBA; bonus for API/LLM integration.
• Commerce stack familiarity: Hands-on with Shopify (and ecosystem apps) and D365 data/objects; confident with ERP reconciliation.
• Comfort using AfterShip (or similar) to extract and analyze delivery/transit metrics.
• Strong business judgment: turn signals into clear operational recommendations.
• Meticulous about data accuracy, reconciliation, and reproducibility; crisp documentation.
  

• Experience with subscription platforms (e.g., Recharge, Skio) and CS tools (e.g., Gorgias/Zendesk).
• BI/SQL/Python for deeper analysis (cohorts, LTV, forecast diagnostics).
• Familiarity with inventory planning (lead time, EOQ, service levels).
• LLM frameworks (e.g., LangChain) or basic API scripting for custom classifiers/parsers.
  

• On-time delivery %, median transit time, exception rate
• Inventory days-on-hand and stockout risk
• Subscription churn/retention (overall & cohort), M2→M3 conversion
• Data quality SLAs (reconciliation accuracy, refresh timeliness)
  

• Seniority level Entry level

• Employment type Temporary

• Job function Information Technology

Referrals increase your chances of interviewing at Prenetics by 2x

Get notified about new Data Analyst jobs in Hong Kong, Hong Kong SAR .

Central, Hong Kong SAR SGD800.00-SGD1,200.00 1 month ago

Wan Chai District, Hong Kong SAR 3 months ago

Wan Chai District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 1 day ago

Central & Western District, Hong Kong SAR 8 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Data Center Customer Operations II role at Equinix

1 day ago Be among the first 25 applicants

Join to apply for the Data Center Customer Operations II role at Equinix

Get AI-powered advice on this job and more exclusive features.

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Conducts circuit maintenance, installations, and advanced testing.

Responsibilities

Installations

• Racks and stacks customer equipment
• Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets
• Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh
  
  

• Determines work priorities from the Oracle queue and ensures adherence to all commit times
  
  

• Conducts carrier circuit testing
  
  

• Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test Data Center Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)
  
  

• Maintains detailed written records of all work activity
  
  

• Supports fulfillment of projects with direction from senior staff
  
  

• Completes all assigned training in a timely manner
  
  

• Supports customer satisfaction through timely and precise order execution
  
  

• 1+ years experience
• High School Diploma
• BERT and SONET test equipment
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Internet Publishing

Referrals increase your chances of interviewing at Equinix by 2x

Central, Hong Kong SAR SGD800.00-SGD1,200.00 3 months ago

Wan Chai District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Data Center Customer Operations Engineer role at Equinix .

Who are we?
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Joining our operations team means you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Acquires job skills to resolve routine tasks requiring limited judgment. Focus is on routine tasks, using limited judgment of standard operating procedures. Supports the overall team.

• Provide technical support services including data center operations, equipment maintenance, and service provisioning
• Support disaster recovery drills and invocations
• Install and de-install customer cross-connections
• Perform Smart Hands services
• Perform tape backup services
• Handle incidents, troubleshoot problems, and escalate as needed
• Escort Telco engineers for circuit provisioning or troubleshooting
• Supervise vendors working within data center premises
• Maintain accurate records, document problems, and prepare reports
• Exhibit quality workmanship on all tasks
• Manage multiple projects and work effectively in a team
• Work on a 24x7 shift schedule and participate in emergency scheduling
• Perform other duties as assigned

• Graduate in Computer Science or related discipline from a technical institute or university
• Customer-focused with good communication and interpersonal skills
• Able to perform 24x7 shift duties
• Good presentation and problem-solving skills
• Disciplined, self-motivated, eager to learn
• Fluent in English, both speaking and writing
• Knowledge of office applications, telecommunications equipment, and technologies
• Certifications such as CCNA, CCIE, Juniper, Sun, etc., are advantageous

Equinix is committed to an inclusive employment process. If you need assistance or accommodations, please let us know by completing this form.

Join to apply for the Data Center Customer Operations Engineer role at Equinix .

Who are we?
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Joining our operations team means you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Acquires job skills to resolve routine tasks requiring limited judgment. Focus is on routine tasks, using limited judgment of standard operating procedures. Supports the overall team.

• Provide technical support services including data center operations, equipment maintenance, and service provisioning
• Support disaster recovery drills and invocations
• Install and de-install customer cross-connections
• Perform Smart Hands services
• Perform tape backup services
• Handle incidents, troubleshoot problems, and escalate as needed
• Escort Telco engineers for circuit provisioning or troubleshooting
• Supervise vendors working within data center premises
• Maintain accurate records, document problems, and prepare reports
• Exhibit quality workmanship on all tasks
• Manage multiple projects and work effectively in a team
• Work on a 24x7 shift schedule and participate in emergency scheduling
• Perform other duties as assigned

• Graduate in Computer Science or related discipline from a technical institute or university
• Customer-focused with good communication and interpersonal skills
• Able to perform 24x7 shift duties
• Good presentation and problem-solving skills
• Disciplined, self-motivated, eager to learn
• Fluent in English, both speaking and writing
• Knowledge of office applications, telecommunications equipment, and technologies
• Certifications such as CCNA, CCIE, Juniper, Sun, etc., are advantageous

Equinix is committed to an inclusive employment process. If you need assistance or accommodations, please let us know by completing this form.

Join to apply for the Data Center Customer Operations II role at Equinix

1 day ago Be among the first 25 applicants

Join to apply for the Data Center Customer Operations II role at Equinix

Get AI-powered advice on this job and more exclusive features.

Who are we?
Equinix is the world’s digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Who are we?
Equinix is the world’s digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Conducts circuit maintenance, installations, and advanced testing.
Responsibilities
Installations

• Racks and stacks customer equipment
• Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets
• Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh
  

• Determines work priorities from the Oracle queue and ensures adherence to all commit times
  

• Conducts carrier circuit testing
  

• Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test Data Center Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)
  

• Maintains detailed written records of all work activity
  

• Supports fulfillment of projects with direction from senior staff
  

• Completes all assigned training in a timely manner
  

• Supports customer satisfaction through timely and precise order execution
  

• 1+ years experience
• High School Diploma
• BERT and SONET test equipment
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Internet Publishing

Referrals increase your chances of interviewing at Equinix by 2x

Central, Hong Kong SAR SGD800.00-SGD1,200.00 3 months ago

Wan Chai District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot issues, enhance system performance, and ensure reliable service delivery. A strong technical background in computer networking, along with excellent customer service skills, is essential.

• Monitor and maintain IT infrastructure to ensure all systems function smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to resolve technical problems encountered by clients.
• Deploy, maintain, and troubleshoot Kody equipment at customer sites.
• Implement network configurations, perform maintenance routines, and upgrade systems to optimise performance.
• Conduct regular network assessments and security audits to identify potential issues.
• Document processes, system configurations, and operational issues.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wi-Fi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication skills in verbal and written English, Cantonese, and Mandarin.
• A degree in Computer Science, Information Technology, or a related field is preferred.

• Health and Dental Insurance.
• HKD$10,000 annual learning and development allowance for role-related training.
• Hybrid work arrangement, with only a few days in the office each week.
• Potential travel to the UK to collaborate with our UK/EU tech team.
• Join a fast-growing, ambitious company within a dynamic industry, surrounded by forward-thinking colleagues.

• Associate

• Full-time

• Customer Service

• IT Services and IT Consulting

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot issues, enhance system performance, and ensure reliable service delivery. A strong technical background in computer networking, along with excellent customer service skills, is essential.

• Monitor and maintain IT infrastructure to ensure all systems function smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to resolve technical problems encountered by clients.
• Deploy, maintain, and troubleshoot Kody equipment at customer sites.
• Implement network configurations, perform maintenance routines, and upgrade systems to optimise performance.
• Conduct regular network assessments and security audits to identify potential issues.
• Document processes, system configurations, and operational issues.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wi-Fi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication skills in verbal and written English, Cantonese, and Mandarin.
• A degree in Computer Science, Information Technology, or a related field is preferred.

• Health and Dental Insurance.
• HKD$10,000 annual learning and development allowance for role-related training.
• Hybrid work arrangement, with only a few days in the office each week.
• Potential travel to the UK to collaborate with our UK/EU tech team.
• Join a fast-growing, ambitious company within a dynamic industry, surrounded by forward-thinking colleagues.

• Associate

• Full-time

• Customer Service

• IT Services and IT Consulting