277 User Operations jobs in Hong Kong

We are looking for a reliable and detail-oriented team player to join our Customer Service & Operations team. This is an entry-level role with full training provided. You will help process customer orders, prepare invoices, and support daily office operations. The job is structured and straightforward, making it ideal for fresh graduates or candidates looking to build stable experience in office administration.

Key Responsibilities

• Process and record customer orders received via WhatsApp and email
• Prepare invoices and sales orders in our ERP system (English interface)
• Escalate unclear or unusual cases to the team leader (no guesswork required)
• Provide general office support as needed

What We're Looking For

• Good written English (for ERP input) and Cantonese (for customer chats)
• Basic computer skills — Microsoft Office (Word, Excel, Outlook)
• Reliable, detail-oriented, and willing to follow structured processes
• Fresh graduates welcome; no prior experience required

What We Offer

• Monthly salary: HKD 15,000–17,000 (depending on experience)
• On-the-job training — no prior experience needed
• Birthday leave + attendance bonus + annual salary review
• Medical insurance
• 5-day work week, Monday to Friday, 8:00AM–5:00PM
• All public holidays off
• Overtime on holidays available for additional pay.

我哋而家請緊一位可靠、細心又合群嘅同事,加入我哋嘅客戶服務同營運團隊。呢份係初級職位,會有全面培訓。你會幫手處理客戶訂單、準備發票,同支援日常辦公室運作。份工結構清晰、直接簡單,好適合啱啱畢業或者想喺行政方面累積穩定經驗嘅人。

主要工作:

• 處理同記錄經 WhatsApp 同電郵收到嘅客戶訂單
• 用我哋嘅 ERP 系統(英文界面)開單同準備銷售訂單
• 將唔清楚或者特別嘅個案轉交俾團隊主管跟進(唔需要你自己估點做)
• 按需要提供一般辦公室支援

我哋希望你符合以下條件:

• 書面英文(用嚟做系統輸入)同粵語(用嚟同客戶溝通)良好
• 基本電腦操作技能 — 識用 Microsoft Office(Word、Excel、Outlook)
• 為人可靠、細心,願意跟從既定流程工作
• 歡迎應屆畢業生申請;無需相關工作經驗

我哋提供:

• 月薪:港幣 15,000 至 17,000 元(視乎經驗而定)
• 在職培訓 — 無需相關工作經驗
• 生日假 + 勤工獎 + 年度薪金調整
• 醫療保險
• 5 天工作週,星期一至五,上午 8:00 至下午 5:00
• 公眾假期休息

假日可選擇返工賺取額外加班費

Job Types: Full-time, Permanent

Pay: $15, $17,000.00 per month

Benefits:

• Employee discount
• Maternity leave
• Medical Insurance
• Opportunities for promotion
• Paid sick time

Language:

• English (Preferred)
• Cantonese (Preferred)

Work Location: In person

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand; Europa, one of the largest sports distribution companies in the USA; and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish a Bitcoin treasury with its initial $20 million Bitcoin purchase and board-approved comprehensive Bitcoin strategy, Prenetics is pioneering the intersection of healthcare innovation and digital asset adoption. The company will soon accept cryptocurrency payments across both IM8 Health and CircleDNA platforms, creating a complete Bitcoin ecosystem from treasury to operations. This includes exploring how blockchain technology can further enhance our genomics solutions, such as CircleDNA, by ensuring data integrity, privacy, and secure access to personalized health insights, while establishing new paradigms for corporate treasury management. Each of Prenetics' units synergistically enhances our global impact on health, embodying our commitment to "enhancing life through science". To learn more please visit and

The role

Be the analytics backbone for Customer Operations across our Shopify commerce stack. From inventory coverage and fulfillment to subscription health and shipping SLAs, you'll turn multi-source data into crisp, actionable insights and simple dashboards the team can use daily. You'll also leverage AI tools and automation to speed up analysis, reduce manual work, and power always-on alerts.

What you'll do

Order fulfillment & inventory analytics

• Build live views and weekly reports on order status, backorders, and exceptions.
  Forecast demand and inventory coverage (days on hand, safety stock, reorder points), including product transitions (e.g., capsules- powder).
• Model run-out dates and purchase timing; flag risks early and recommend reorder actions.

Subscription health & retention

• Own core metrics: active/cancelled subs, cohort retention, acquisition rate, churn, M2/M3 conversion, reactivation.
• Analyze cancellation survey data to pinpoint drivers; partner with CS/Growth on fixes and experiments.
• Handle ad-hoc eligibility counts (e.g., Month-2/Month-3 gift qualification) and campaign backtests.

Shipping performance

• Dive into AfterShip to monitor first-scan time, in-transit time, delivery time, on-time %, and exception codes by lane/carrier.
• Identify bottlenecks (carrier, lane, warehouse handoff) and surface clear remediation plans.

AI-assisted analytics & automation

• Use AI copilots (for example, ChatGPT/Claude/Gemini) to draft SQL/Sheet formulas, document pipelines, summarize survey text, and generate weekly highlights.
• Build lightweight automations (Zapier/Make, Apps Script/VBA, Slack bots) for: SLA breach alerts, low-stock warnings, churn spikes, and exception triage.
• Create LLM-powered parsers to normalize reason codes (cancellations, exceptions) and classify free-text at scale.
• Implement QA assistants for reconciliation checks across Shopify, D365, subscription apps, and finance (e.g., variance explanations, anomaly detection).
• Maintain prompt libraries and guardrails; track accuracy and drift over time.

Ad-hoc & rapid response

• Triage urgent data issues; run quick anomaly deep-dives (e.g., sudden carrier delays, payment failures, SKU swaps).
• Spin up one-off cohort/impact analyses for campaigns, promos, bundles, and pricing tests.
• Prototype throwaway dashboards for new initiatives; harden the winners into repeatable views.
• Stand up temporary scripts/notebooks to reconcile edge cases (preorders, partials, split shipments).
• Field leadership questions with clear, time-boxed analyses and recommended actions.

Data plumbing & governance

• Reconcile data between Shopify, Microsoft Dynamics 365 (D365), subscription apps, and finance.
• Build/maintain robust Excel & Google Sheets models with documentation and QA checks.
• Create lightweight SOPs and self-serve dashboards for CS/Ops.

Communication

• Translate insights into simple narratives and action lists for Customer Ops, Growth, and Leadership.
• Present weekly "what changed / why / what's next" highlights.

You'll be great at

Top-tier spreadsheet skills

• Excel: dynamic arrays, Power Query, Power Pivot, XLOOKUP/INDEX-MATCH, SUMIFS/COUNTIFS, FILTER, REGEX, pivots/charts, scenario modeling; VBA/macros a plus.

• Google Sheets: ARRAYFORMULA, QUERY, FILTER, REGEX, IMPORTRANGE; Apps Script a plus.

AI tooling & automation

• Comfortable using AI copilots for analysis, documentation, and QC; able to design effective prompts and evaluation checks.
• Experience wiring automations with Zapier/Make, Slack/Teams bots, Apps Script/VBA; bonus for API/LLM integration.
• Commerce stack familiarity: Hands-on with Shopify (and ecosystem apps) and D365 data/objects; confident with ERP reconciliation.
• Comfort using AfterShip (or similar) to extract and analyze delivery/transit metrics.
• Strong business judgment: turn signals into clear operational recommendations.
• Meticulous about data accuracy, reconciliation, and reproducibility; crisp documentation.

Nice to have

• Experience with subscription platforms (e.g., Recharge, Skio) and CS tools (e.g., Gorgias/Zendesk).
• BI/SQL/Python for deeper analysis (cohorts, LTV, forecast diagnostics).
• Familiarity with inventory planning (lead time, EOQ, service levels).
• LLM frameworks (e.g., LangChain) or basic API scripting for custom classifiers/parsers.

KPIs you'll move

• On-time delivery %, median transit time, exception rate
• Inventory days-on-hand and stockout risk
  Subscription churn/retention (overall & cohort), M2- M3 conversion
• Data quality SLAs (reconciliation accuracy, refresh timeliness)

Tools

Excel, Google Sheets, Shopify & ecosystem apps, Microsoft Dynamics 365, AfterShip, AI copilots (ChatGPT/Claude/Gemini), Zapier/Make, Slack/Teams bots, (optional) SQL/Python/BI, Apps Script/VBA.

Customer Operations Support Specialist – Aviation

Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

Hong Kong (Cathay Pacific City)

5–7 years

HKD 450,000 – 800,000 annually

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

Hong Kong (Cathay Pacific City)

5–7 years

HKD 450,000 – 800,000 annually

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

Location : Hong Kong (Cathay Pacific City)

Experience Required : 5–7 years

Salary Range : HKD 450,000 – 800,000 annually

Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

• Mid-Senior level

• Full-time

• Information Technology

• Software Development

Location: Hong Kong (Cathay Pacific City)

Experience Required: 5–7 years

Salary Range: HKD 450,000 – 800,000 annually

Overview
Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer's advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

Key Responsibilities

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

Qualifications

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

Location : Hong Kong (Cathay Pacific City)

Experience Required : 5–7 years

Salary Range : HKD 450,000 – 800,000 annually

Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

• Mid-Senior level

• Full-time

• Information Technology

• Software Development

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot issues, enhance system performance, and ensure reliable service delivery. A strong technical background in computer networking, along with excellent customer service skills, is essential.

• Monitor and maintain IT infrastructure to ensure all systems function smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to resolve technical problems encountered by clients.
• Deploy, maintain, and troubleshoot Kody equipment at customer sites.
• Implement network configurations, perform maintenance routines, and upgrade systems to optimise performance.
• Conduct regular network assessments and security audits to identify potential issues.
• Document processes, system configurations, and operational issues.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wi-Fi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication skills in verbal and written English, Cantonese, and Mandarin.
• A degree in Computer Science, Information Technology, or a related field is preferred.

• Health and Dental Insurance.
• HKD$10,000 annual learning and development allowance for role-related training.
• Hybrid work arrangement, with only a few days in the office each week.
• Potential travel to the UK to collaborate with our UK/EU tech team.
• Join a fast-growing, ambitious company within a dynamic industry, surrounded by forward-thinking colleagues.

• Associate

• Full-time

• Customer Service

• IT Services and IT Consulting

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot issues, enhance system performance, and ensure reliable service delivery. A strong technical background in computer networking, along with excellent customer service skills, is essential.

• Monitor and maintain IT infrastructure to ensure all systems function smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to resolve technical problems encountered by clients.
• Deploy, maintain, and troubleshoot Kody equipment at customer sites.
• Implement network configurations, perform maintenance routines, and upgrade systems to optimise performance.
• Conduct regular network assessments and security audits to identify potential issues.
• Document processes, system configurations, and operational issues.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wi-Fi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong communication skills in verbal and written English, Cantonese, and Mandarin.
• A degree in Computer Science, Information Technology, or a related field is preferred.

• Health and Dental Insurance.
• HKD$10,000 annual learning and development allowance for role-related training.
• Hybrid work arrangement, with only a few days in the office each week.
• Potential travel to the UK to collaborate with our UK/EU tech team.
• Join a fast-growing, ambitious company within a dynamic industry, surrounded by forward-thinking colleagues.

• Associate

• Full-time

• Customer Service

• IT Services and IT Consulting