What Jobs are available for User Research Methods in Hong Kong?

About Ant International

With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. To learn more, please visit

Job Responsibilities

• Responsible for the construction and control of AlipayHK product design, developing and implementing design systems and experience standards for various sectors including payment, digital life services, and finance.
• Monitor product experience outcomes and feedback, conduct data analysis and evaluation, and continually optimize visual strategies and creative proposals.
• Identify product pain points through user and competitor research, as well as local market studies, collaborating with product, technology, and operations teams for the development and implementation of new features.
• Conduct market research and competitive analysis to understand the cultural preferences and industry trends of the target market, creating timely visual strategies.

Job Requirements

• International outlook with exceptional aesthetic and product design capabilities, knowledge of industry trends, and a strong portfolio of market-validated client-side designs, with preference given to those experienced in creating with new technologies like AIGC.
• Proficient in the entire process of mobile product design, familiar with iOS/Android Design Guidelines, and capable of global design control and establishing standards and mechanisms to ensure on-the-ground quality.
• Start from user needs and experiences to precisely articulate design concepts, strategies, and ideas, with strong cooperation, communication skills, and the ability to drive conversations with management.
• Bachelor's degree or above, with over 3 years of experience in internet mobile product and experience design.
• Proficiency in Cantonese required, preference given to candidates with local Hong Kong related business and work experience.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Assist in the design of strategic plan to support the Bank's Transformation strategies in improving experience of employees
• Drive employee journeys within and cross-functions to improve experience of all stakeholders
• Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
• Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
• Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
• Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
• Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets

Requirements

• Bachelor or Master degree
• Professional certification including Six Sigma Black Belt, PMP, Agile is a plus
• Above 3 years working experiences, preferably in areas of employee/customer experience improvement, process improvement or project management
• Good strategic mindset and design sense
• Good communication skills in both written and spoken English
• Experience in banking or financial industry is an advantage
• Fast learning and multi-task capability to take on projects in different areas
• Able to manage stakeholders from different levels across functions
• Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
• Innovative and willing to accept new ideas and changes

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

-en

Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities* Assist in the design of strategic plan to support the Bank's Transformation strategies in improving experience of employees* Drive employee journeys within and cross-functions to improve experience of all stakeholders* Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs* Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation* Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation* Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives* Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets Requirements* Bachelor or Master degree* Professional certification including Six Sigma Black Belt, PMP, Agile is a plus* Above 3 years working experiences, preferably in areas of employee/customer experience improvement, process improvement or project management* Good strategic mindset and design sense* Good communication skills in both written and spoken English* Experience in banking or financial industry is an advantage* Fast learning and multi-task capability to take on projects in different areas* Able to manage stakeholders from different levels across functions* Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement* Innovative and willing to accept new ideas and changes Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.-en

We are seeking a talented and experienced Senior UX/UI Designer . In this role, you will lead the and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

We are seeking a talented and experienced Senior UX/UI Designer to join our Customer Experience (CX) team. In this role, you will lead the design and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

• Lead and conduct user research, interviews, and usability testing focused on both CX and UX.
• Analyze and synthesize research findings to inform design decisions and strategy.
• Create user flows, wireframes, prototypes, and high-fidelity visual designs for web and mobile applications.
• Collaborate closely with product managers, developers, and other stakeholders to ensure a seamless user experience.
• Advocate for the customer at every stage of the design process.
• Present and communicate design concepts and research findings to stakeholders and leadership.
• Stay updated on the latest industry trends, tools, and best practices in UX, UI, and CX.

• Minimum 7 years' experience in UX/UI design, with a strong portfolio demonstrating research and design for customer experience projects.
• Proven experience leading research activities (e.g., interviews, surveys, workshops, usability testing).
• Proven track record in leading UX and CX research
• Consulting experience is highly preferred
• Proficient in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
• Strong understanding of interaction design, visual design, and information architecture.
• Excellent communication and collaboration skills.
• Fluent in English is a must; Fluent in Cantonese and Mandarin will be preferred
• Bachelor's degree in Design, HCI, Psychology, or a related field.
• Experience working in agile, cross-functional teams is a must.

Job Responsibilities

1. Assist in building data models and the company's data platform, optimizing analysis processes, and promoting data standardization.
2. Perform data analysis and reporting to support product strategy and customer management.
3. Responsible for the collection, analysis, and maintenance of product-related data.

Job Requirements

1. 1-3 years of work experience; master's degree or above.
2. Strong data analysis and processing skills, proficient in using common data analysis tools such as SQL and Python.
3. Clear thinking, logical rigor, attention to detail, strong sense of responsibility, and strong data insight ability.

Responsibility:

• Develop, train and deploy artificial intelligence and machine learning models to solve complex business challenges;
• Responsible for various data preprocessing activities including collection, cleansing and validation of large datasets, and transforming the data into format suitable for consumption by artificial intelligence and machine learning models;
• Conduct in-depth data analysis on large datasets, and apply statistical and machine learning algorithms for extracting meaning from data and identifying actionable insights;
• Continuously monitor model performance and iterate to improve performance and efficiency of models with a view to optimizing business function;
• Responsible for preparation and maintenance of documentations in relation to the model development throughout the model development lifecycle;
• Assist in building a compliance data warehouse and continuously expanding data scope according to the need of AML monitoring, optimizing database performance and improving data usage experience;
• Assist in management and maintenance of the compliance data warehouse, including formulating database management policy and procedure, developing and maintaining data dictionary, monitoring data quality and ensuring data security;
• Assist in data management within the department, including data accountability management, data governance, data quality and security, etc.;
• Collaborate closely with cross-functional teams and external parties including business stakeholders, inhouse IT and data scientist team and solution vendors;
• Research emerging artificial intelligence trends and models, and integrate the new techniques to enhance model capabilities

Requirements:

• Bachelor degree or above in Computer Science, Data Science, Financial Mathematics, Statistics, Finance, Economics, or related disciplines
• 3-5 years or above relevant experience in implementation of artificial intelligence and machine learning models; experience in Banking data management, analysis and application being an advantage (For Senior Manager, at least 8 years relevant experience)
• Proficiency in programming languages, including Python and R, and machine learning libraries
• Strong understanding of machine learning algorithms, deep learning and statistical methods
• Strong problem-solving ability with passion for analytic excellence, able to manage complex scenario challenges simultaneously and work independently and under pressure
• Experience in financial service industry or financial crime compliance domain, or possession of relevant qualification in CAMS, ECF (AML/CFT) Core Level, FRM, CPA, ACCA being an advantage
• Good command of written and spoken English and Chinese

Responsibility:

• Develop, train and deploy artificial intelligence and machine learning models to solve complex business challenges;
• Responsible for various data preprocessing activities including collection, cleansing and validation of large datasets, and transforming the data into format suitable for consumption by artificial intelligence and machine learning models;
• Conduct in-depth data analysis on large datasets, and apply statistical and machine learning algorithms for extracting meaning from data and identifying actionable insights;
• Continuously monitor model performance and iterate to improve performance and efficiency of models with a view to optimizing business function;
• Responsible for preparation and maintenance of documentations in relation to the model development throughout the model development lifecycle;
• Assist in building a compliance data warehouse and continuously expanding data scope according to the need of AML monitoring, optimizing database performance and improving data usage experience;
• Assist in management and maintenance of the compliance data warehouse, including formulating database management policy and procedure, developing and maintaining data dictionary, monitoring data quality and ensuring data security;
• Assist in data management within the department, including data accountability management, data governance, data quality and security, etc.;
• Collaborate closely with cross-functional teams and external parties including business stakeholders, inhouse IT and data scientist team and solution vendors;
• Research emerging artificial intelligence trends and models, and integrate the new techniques to enhance model capabilities

• Bachelor degree or above in Computer Science, Data Science, Financial Mathematics, Statistics, Finance, Economics, or related disciplines
• 3-5 years or above relevant experience in implementation of artificial intelligence and machine learning models; experience in Banking data management, analysis and application being an advantage (For Senior Manager, at least 8 years relevant experience)
• Proficiency in programming languages, including Python and R, and machine learning libraries
• Strong understanding of machine learning algorithms, deep learning and statistical methods
• Strong problem-solving ability with passion for analytic excellence, able to manage complex scenario challenges simultaneously and work independently and under pressure
• Experience in financial service industry or financial crime compliance domain, or possession of relevant qualification in CAMS, ECF (AML/CFT) Core Level, FRM, CPA, ACCA being an advantage
• Good command of written and spoken English and Chinese