8 User Research Methods jobs in Hong Kong

Senior Design Research and Enablement Manager (HK) — Hang Seng Bank

• Be responsible and accountable for leading, driving and growing the Design Research and Facilitation discipline for the bank
• Advocate of customer insights generation, best practices including interacting with key stakeholders. Champion prioritization of customer-centric product enhancements based on research and analysis to help define the strategy and product road map for the team
• Provide product vision from a holistic point of view by connecting research and as well as different teams to rethink their current perspective to deliver best in class experience for our customers
• Facilitate and collaborate with different stakeholders to help them understand the root of their problem to shape products vision, strategy and roadmap from customer perspective to inspire new ideas and put the bank at the forefront of experience design
• Collaborate with designers to identify dependencies and ensure we're creating cohesive and coherent customer experiences
• Drive strategic initiatives in partnership with design leadership to connect the dots across the organization and diplomatically navigate challenges
• Guide team members on research from an end to end perspective
• Define better research processes to allow the team to run research projects efficiently and effectively
• Nurture an inclusive atmosphere that encourages collaboration between teams with constructive feedback
• Coach, mentor and elevate team members to shape the way of working and create a space for each team member to grow
• Manage external vendor relationships, to ensure deliverables are consistent and up to design research / UI/UX design standards
• Champion Design Operations excellence and continuously refine operational best practices, strengthen feedback and learning loops, devise and lead the implementation of our long-term design operations strategy
• Define, evolve and advocate for new tools and operationalise our processes, tools, and practices

• 8+ years of relevant experience in research and UX related fields
• 3+ years of experience managing a team of researchers and operation managers
• Be able to demonstrate how research helps business address their needs while advocating for customers and balance stakeholder needs
• Self-starter with strong executive presence and a keen sense of ownership and commitment to delivering results
• Collaborative leadership with the ability to interact with peers and senior management across the organisation
• Great storyteller and communicator, able to speak fluently to business people, designers, engineers, and other stakeholders, convey insights and actions to senior business stakeholders, including the C-suite. Fluent in spoken and written English, Cantonese and Mandarin
• Expert understanding of research, workshop and facilitation methodologies and frameworks such as user-centered design methods, interviews, diary studies, observation, usability testing, etc
• Deep understanding of design principles and working knowledge of design and prototype tools
• Strong analytical and problem-solving skills; detail-driven and able to manage multiple time-sensitive projects
• Experience in working with external research vendors and managing projects
• Proven ownership; able to review and evaluate team's work to ensure quality

Hang Seng Bank is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance performance for customers and provide best-in-class products and services. Issued by Hang Seng Bank Limited.

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

1 week ago Be among the first 25 applicants

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

业务核心数据分析

• 主导核心业务线分析，建立并持续优化分析框架与指标体系
• 通过归因分析、AB测试等方法，量化评估运营策略与资源投入ROI
• 输出可落地的增长建议并推动实施
  
  
  

• 独立对接产品线，基于数据分析推动产品迭代
• 与跨部门协作开发数据工具/看板，提升决策效率
  
  
  

• 运用Python/SQL实现分析自动化，结合AI工具提升分析深度
• 将统计理论转化为业务可理解的决策依据
  
  
  

• Own end-to-end analytics for core business verticals, developing and iteratively improving analytical frameworks with measurable KPIs
• Quantify strategy effectiveness and ROI through attribution modeling, A/B testing, and statistical analysis
• Deliver executable growth recommendations with implementation plans
  
  
  

• Partner with product teams to enable data-driven iterations
• Build dashboards and analytical tools via cross-functional collaboration
  
  
  

• Automate analyses using Python/SQL while enhancing methods with AI tools
• Transform statistical insights into actionable business guidance
  
  
  

• 统招本科及以上学历，理工/商科背景，3+年商业分析经验
• 具备完整AB测试落地案例
• 拥有体系化的大型增长活动分析经验
  
  
  

• 精通：SQL+Excel+统计分析
• 优先：Python(自动化处理)+BI工具(DataWind/Tableau/PowerBI)
  
  
  

• 能独立完成"问题定位-分析-推动解决"闭环
• 持续学习AI等新技术并转化应用
  
  
  

• Bachelor's+ in quantitative/business field
• 3+ years in business analytics
• Proven A/B testing experience (case study required)
• Structured large-scale campaign analysis experience (full-cycle framework required)
• Fluent in Chinese and English is a must to interact with different stakeholders
  
  
  

• Required: Advanced SQL, Excel, statistical analysis
• Preferred: Python (Pandas), BI tools (Tableau/Power BI/DataWind)
  
  
  

• End-to-end ownership of analytical projects
• Continuous adoption of emerging tech (AI/ML)
  
  
  

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Marketing, and Product Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at OKX by 2x

Get notified about new Strategy Manager jobs in Hong Kong, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 days ago

Hong Kong, Hong Kong SAR HK$50,000.00-HK$55,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

1 week ago Be among the first 25 applicants

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
业务核心数据分析

• 主导核心业务线分析，建立并持续优化分析框架与指标体系
• 通过归因分析、AB测试等方法，量化评估运营策略与资源投入ROI
• 输出可落地的增长建议并推动实施
  

• 独立对接产品线，基于数据分析推动产品迭代
• 与跨部门协作开发数据工具/看板，提升决策效率
  

• 运用Python/SQL实现分析自动化，结合AI工具提升分析深度
• 将统计理论转化为业务可理解的决策依据
  

• Own end-to-end analytics for core business verticals, developing and iteratively improving analytical frameworks with measurable KPIs
• Quantify strategy effectiveness and ROI through attribution modeling, A/B testing, and statistical analysis
• Deliver executable growth recommendations with implementation plans
  

• Partner with product teams to enable data-driven iterations
• Build dashboards and analytical tools via cross-functional collaboration
  

• Automate analyses using Python/SQL while enhancing methods with AI tools
• Transform statistical insights into actionable business guidance
  

• 统招本科及以上学历，理工/商科背景，3+年商业分析经验
• 具备完整AB测试落地案例
• 拥有体系化的大型增长活动分析经验
  

• 精通：SQL+Excel+统计分析
• 优先：Python(自动化处理)+BI工具(DataWind/Tableau/PowerBI)
  

• 能独立完成"问题定位-分析-推动解决"闭环
• 持续学习AI等新技术并转化应用
  

• Bachelor's+ in quantitative/business field
• 3+ years in business analytics
• Proven A/B testing experience (case study required)
• Structured large-scale campaign analysis experience (full-cycle framework required)
• Fluent in Chinese and English is a must to interact with different stakeholders
  

• Required: Advanced SQL, Excel, statistical analysis
• Preferred: Python (Pandas), BI tools (Tableau/Power BI/DataWind)
  

• End-to-end ownership of analytical projects
• Continuous adoption of emerging tech (AI/ML)
  

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Marketing, and Product Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at OKX by 2x

Get notified about new Strategy Manager jobs in Hong Kong, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 days ago

Hong Kong, Hong Kong SAR HK$50,000.00-HK$55,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

1 day ago Be among the first 25 applicants

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
  
• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  
  

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
  

• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  
  

• Support the development and enhancement of Power BI dashboard for target audience analysis and campaign performance tracking
• Assist in customer and campaign analysis to uncover insights, summarise key takeaways and support test & learn initiatives for continuous improvement
  
  

• University graduate in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• Prior working experience in CRM, data and analytics and automation in financial services or consulting firms
• Hands on experience as CRM / Data Analyst with strong skills in Databrick (using Pythons script). Experience with Power BI and SQL is also preferred.
• 2-5 years of relevant working experience
• Attention to details and strong problem-solving skills with a growth mindset to ensure data quality and enable continuous improvement
• Self-motivated and proactive, with a positive attitude
• Advantage with knowledge in Salesforce Marketing Cloud or related digital Marketing Automations platforms
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Relationship Management Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 day ago

New Territories, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$45,000.00-HK$46,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

1 day ago Be among the first 25 applicants

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  

• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  

• Support the development and enhancement of Power BI dashboard for target audience analysis and campaign performance tracking
• Assist in customer and campaign analysis to uncover insights, summarise key takeaways and support test & learn initiatives for continuous improvement
  

• University graduate in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• Prior working experience in CRM, data and analytics and automation in financial services or consulting firms
• Hands on experience as CRM / Data Analyst with strong skills in Databrick (using Pythons script). Experience with Power BI and SQL is also preferred.
• 2-5 years of relevant working experience
• Attention to details and strong problem-solving skills with a growth mindset to ensure data quality and enable continuous improvement
• Self-motivated and proactive, with a positive attitude
• Advantage with knowledge in Salesforce Marketing Cloud or related digital Marketing Automations platforms
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Relationship Management Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 day ago

New Territories, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$45,000.00-HK$46,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Officer to Manager (Regtech Project Management and Data Analysis), Administration and Systems at Industrial and Commercial Bank of China (Asia) Limited.

Industrial and Commercial Bank of China (Asia) Limited ("ICBC (Asia)") is the flagship of overseas business of Industrial and Commercial Bank of China Limited ("ICBC") – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. ICBC (Asia) has 52 retail outlets (including 27 "Elite Club" Wealth Management Centres) in Hong Kong and engages in commercial banking, investment banking and other financial services, including securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited are wholly owned subsidiaries of ICBC (Asia).

• Lead the Regtech project related to financial crime compliance.
• Oversee the FCC systems and data models related to AML, anti-fraud and sanctions, proposing optimization suggestions to improve the efficiency and effectiveness of FCC system.
• Use data science analysis to work with advanced Regtech tools for anti-money laundering (AML), anti-fraud and sanction control measures.
• Lead the management of FCC data. Keep improving data strategies, ensure CDD/KYC data is accurate and high-quality.
• Train staff on how to use FCC systems, tools, and understand data.
• Handle ad-hoc project/task assigned by Team Head.

• University degree in computer science, math, statistics or finance.
• At least 2 years of experience in IT project management or data analysis.
• AML certifications (e.g., CAMS or AAMLP) are preferable.
• Good presentation and writing skills in both Chinese and English.
• Strong sense of teamwork and responsibility.

Interested parties, please click "Apply Now" for application. Personal data collected will be used for recruitment purpose only.

• Entry level

• Full-time

• Finance and Information Technology

• Banking

Referrals increase your chances of interviewing at Industrial and Commercial Bank of China by 2x

Officer to Manager (Regtech Project Management and Data Analysis), Administration and Systems at Industrial and Commercial Bank of China (Asia) Limited.

Industrial and Commercial Bank of China (Asia) Limited ("ICBC (Asia)") is the flagship of overseas business of Industrial and Commercial Bank of China Limited ("ICBC") – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. ICBC (Asia) has 52 retail outlets (including 27 "Elite Club" Wealth Management Centres) in Hong Kong and engages in commercial banking, investment banking and other financial services, including securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited are wholly owned subsidiaries of ICBC (Asia).

• Lead the Regtech project related to financial crime compliance.
• Oversee the FCC systems and data models related to AML, anti-fraud and sanctions, proposing optimization suggestions to improve the efficiency and effectiveness of FCC system.
• Use data science analysis to work with advanced Regtech tools for anti-money laundering (AML), anti-fraud and sanction control measures.
• Lead the management of FCC data. Keep improving data strategies, ensure CDD/KYC data is accurate and high-quality.
• Train staff on how to use FCC systems, tools, and understand data.
• Handle ad-hoc project/task assigned by Team Head.

• University degree in computer science, math, statistics or finance.
• At least 2 years of experience in IT project management or data analysis.
• AML certifications (e.g., CAMS or AAMLP) are preferable.
• Good presentation and writing skills in both Chinese and English.
• Strong sense of teamwork and responsibility.

Interested parties, please click "Apply Now" for application. Personal data collected will be used for recruitment purpose only.

• Entry level

• Full-time

• Finance and Information Technology

• Banking

Referrals increase your chances of interviewing at Industrial and Commercial Bank of China by 2x