What Jobs are available for User Support in Hong Kong?

Showing 101 User Support jobs in Hong Kong

Information Technology Help Desk Support

$104000 - $130878 Y Mirae Asset Securities (HK)

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Job Description

Responsibilities

  • Provide daily support to end users and perform Helpdesk work tasks.
  • Responsible for response to users' enquiries about various computer problems.
  • Coordinate with vendors on hardware and software purchase/maintenance.
  • Manage IT asset and server hardware inventory.
  • Coordinate with IT related project and vendor coordination if needed.
  • Assist IT procurement and asset management.
  • Handle ad-hoc IT request.
  • Follow up ad-hoc task.

Qualifications

  • 1 - 2 years' working experience on IT support, Fintech background would be advantage
  • Knowledge of operation of Linux, Windows OS
  • Good level of knowledge on Desktop OS/application support
  • Good command of spoken & written English and Chinese

Preferred Skills

A team player with excellent communication skills.

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End User Support Engineer

$90000 - $120000 Y MKS PAMP

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Job Description

MISSION

The job holder ensures smooth daily operations in ourHong Kong office by delivering responsive, high-quality technical support to all users. They leverage strong expertise in Office 365 and trading applications to maintain system reliability and performance. Working closely with global IT teams, the job holder efficiently resolves issues, manages user onboarding, and maintains clear technical documentation. Through their proactive approach and collaboration, they contribute to a secure, efficient, and high-performing technology environment that supports business success.

Key Responsibilities

  • End User Support: Provide first and second-line support for staff in the Hong Kong office, troubleshooting hardware, software, and network issues.
  • Office 365 Expertise: Support and administer Office 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Trading Application Support: Assist with installation, configuration, and troubleshooting of trading applications used by front-office teams.
  • Incident & Service Management: Respond to and resolve incidents and service requests in line with agreed SLAs, escalating to global IT teams where appropriate.
  • Hardware Management: Set up, configure, and maintain laptops, desktops, mobile devices, printers, and other peripherals.
  • User Onboarding/Offboarding: Manage account creation, permissions, and system access for new hires and leavers.
  • Collaboration: Work closely with global IT and infrastructure teams to ensure consistent support standards and system reliability.
  • Documentation: Maintain clear and up-to-date technical documentation, FAQs, and user guides for common support scenarios

Required Education And Experience

  • Minimum 3 years in IT support, preferably within financial services or trading environments.
  • Strong knowledge of Microsoft Office 365 suite and related administration.
  • Familiarity with Windows desktop environments, Entra ID, and remote access tools.
  • Experience supporting trading applications is highly desirable.

Qualifications, Skills And Experience

  • Strong troubleshooting, diagnostic, and root cause analysis skills.
  • Excellent interpersonal and communication skills, with the ability to support users at all levels of the business.
  • Service orientation
  • Ability to work under pressure
  • Fluent in English; Cantonese or Mandarin is a plus.
  • Microsoft 365 Certified, ITIL Foundation, or equivalent.
  • Hong Kong national or holder of a valid work permit in Hong Kong.
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End User Support Supervisor

$720000 - $1080000 Y Automated Systems (HK) Ltd

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Job Description

Responsibilities
  • Supervise a team of 8-12 End User Support Analysts and Technicians.
  • Conduct performance reviews and staff development activities.
  • Manage work schedules and ensure adequate coverage.
  • Oversee incident and service request queues using ITSM tools.
  • Ensure compliance with SLAs and prepare service desk metrics.
  • Provide technical support for hardware/software and network issues.
  • Develop and maintain standard operating procedures (SOPs).
  • Coordinate with vendors and liaise with business units on service delivery.
Required Qualifications
  • Bachelor's degree in Computer Science, IT, or related field; or equivalent experience.
  • 7+ years in IT support services with 3+ years in a supervisory role.
  • Preferred experience in financial services or regulated environments.
  • Expert knowledge of Microsoft Windows and Office 365.
  • Strong understanding of networking concepts and ITSM systems (ServiceNow).
  • Familiarity with virtualization technologies and mobile device management.
  • Excellent leadership and communication skills in English and Cantonese.
  • Strong problem-solving abilities and customer service orientation.
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End User Support Supervisor

Tsuen Wan, New Territories $90000 - $120000 Y NP Solution Limited

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Job Description

Key Responsibilities

  • Lead and manage a team of 8–12 End User Support Analysts and Technicians, ensuring high performance and service quality.
  • Conduct regular performance evaluations and implement staff development initiatives.
  • Oversee scheduling to maintain optimal coverage across support operations.
  • Monitor and manage incident and service request queues using ITSM platforms such as ServiceNow.
  • Ensure adherence to Service Level Agreements (SLAs) and produce detailed service desk performance reports.
  • Provide hands-on technical support for hardware, software, and network-related issues.
  • Develop, document, and maintain Standard Operating Procedures (SOPs) for support processes.
  • Coordinate with external vendors and internal business units to ensure seamless service delivery.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience also considered.
  • Minimum 7 years of experience in IT support services, including at least 3 years in a supervisory or team lead role.
  • Experience in financial services or other regulated industries is preferred.
  • Advanced proficiency in Microsoft Windows environments and Office 365 applications.
  • Solid understanding of networking principles and ITSM systems, particularly ServiceNow.
  • Familiarity with virtualization platforms and mobile device management solutions.
  • Strong leadership capabilities with excellent communication skills in both English and Cantonese.
  • Proven problem-solving skills and a commitment to delivering exceptional customer service.
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End User Support Supervisor

$600000 - $1800000 Y Automated Systems (HK) Ltd

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Job Description

Responsibilities
  • Supervise a team of 8-12 End User Support Analysts and Technicians.
  • Conduct performance reviews and staff development activities.
  • Manage work schedules and ensure adequate coverage.
  • Oversee incident and service request queues using ITSM tools.
  • Ensure compliance with SLAs and prepare service desk metrics.
  • Provide technical support for hardware/software and network issues.
  • Develop and maintain standard operating procedures (SOPs).
  • Coordinate with vendors and liaise with business units on service delivery.
Required Qualifications
  • Bachelor's degree in Computer Science, IT, or related field; or equivalent experience.
  • 7+ years in IT support services with 3+ years in a supervisory role.
  • Preferred experience in financial services or regulated environments.
  • Expert knowledge of Microsoft Windows and Office 365.
  • Strong understanding of networking concepts and ITSM systems (ServiceNow).
  • Familiarity with virtualization technologies and mobile device management.
  • Excellent leadership and communication skills in English and Cantonese.
  • Strong problem-solving abilities and customer service orientation.
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Technical Manager, End User Support

$1200000 - $2400000 Y The Hong Kong Jockey Club

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Job Description

Company description:

The Hong Kong Jockey Club

Job description:

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club's IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

  • Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
  • Manage the 24x7 IT Operations Centre.
  • Manage the Club's exploitation of the public cloud.
  • Manage the complete lifecycle of the Club's IT network and the technology within our data centres.
  • Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
  • Provide the Club's colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

  • Manage and work with the End User Support (EUS) services vendor to ensure all services are delivered within the SLA.
  • Provide high-priority IT services and proactive technical support to the senior executives and their assistants.
  • Manage, develop and deploy desktop solutions, workplace technologies and mobility solutions to meet business needs and IT workplace roadmap.
  • Provide technical support to End User systems and tools, desktop applications, platforms, Remote Access and Mobility solutions, etc.
  • Coordinate and collaborate with vendors and club suppliers to support events & meetings. This includes pre-meeting site visit, setup and equipment checks, as well as providing technical assistance during the meeting.
  • Manage projects within its planned scope, schedule and budget, while serving as a liaison for the project's technical, functional and non-functional teams.
  • Coordinate and collaborate with different club parties and suppliers to ensure projects are delivered smoothly and achieve the expected result.
  • Coordinate administration, provision and vendor management of the Enterprise printing solution.
  • Manage workflow on End User procurement, including order fulfilment, inventory control and tendering.
  • Align personal development plan with business objectives and embrace the transformation to move the team/department forward.

About You

You should have:

  • University degree in Computer Science, IT or relevant disciplines
  • Minimum 4 - 8 years' experience in technical support, administration and implementation in related technologies.
  • Minimum 4 years' relevant project management experience gained in a medium to large enterprise
  • Ability to multitask between daily tasks and ad hoc project work
  • Excellent interpersonal and influencing skills, able to work well with different levels of internal users and external service providers and suppliers
  • Effective writing skills to document and present technical issues, prepare projects and resolve reports
  • Solid domain knowledge with one or more of the following: Windows 11, MS Office, Exchange, JAMF, macOS, Active Directory, SharePoint, Microsoft 365 with Azure Multi-tenant setup, etc
  • Certifications in Project Management (PMP), ITIL preferred

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax:

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

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IT End User Support Specialist

Sheung Wan, Hong Kong $40000 - $60000 Y Uniserve Hong Kong Limited

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Job Description

Job Responsibilities:


•Provide Onsite Technical Support for Clients on All IT-related issue. (Networking, Server and Desktop etc.)


•Resolve and Answer queries on technical issues for Hardware /Software /Network /Telecommunications Systems by Phone or Email.


•Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities


•Follow documented processes and escalate issues as needed.


•Oversee the daily performance of computer systems.


•Assist with hardware and software upgrades.


•Manage of end user accounts, permissions, and access rights.

Requirements:


•Minimum 2 years' experience in system support and network support service


•Working knowledge of support Microsoft Windows, Apple / Mac, and handheld devices such as- tablets / smartphones


•Support experience with Microsoft Office and web Application.


•Strong English written and oral communication skills and able to present ideas in a good manner


•Keen attention to details


•Strong analytical skills and problem-solving abilities


•Ability to effectively prioritize and execute tasks in a high-pressure environment


•Able to work independently and under pressure


•Good Team player with Highly self-motivated, multi-task oriented


•Strong customer service orientation

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Senior End-User Support Engineer

$120000 - $240000 Y NLS Executive Search

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Job Description

Join a leading financial services firm as a Senior End-User Support Engineer. This hands-on role combines technical expertise with strategic oversight, making you the primary resource for critical infrastructure, cloud platforms, and high-stakes trading environment support.

Key Responsibilities:

  • Provide L2/L3 support for critical incidents and participate in on-call rotations.
  • Oversee Microsoft 365 (Entra ID, Intune, Exchange Online), VMware vCenter, and on-premise AD/DFS.
  • Manage PRTG monitoring, patch management, and backup solutions, focusing on continuous improvement.
  • Serve as the first point of contact for trading applications like Bloomberg, Refinitiv Eikon, and IPC Turrets.
  • Take ownership of improving ticketing, documentation, and control structures.
  • Drive technology projects from conception to rollout.
  • Champion security initiatives, including vulnerability patching and access control.
  • Develop strong partnerships with traders in Hong Kong through effective support.
  • Act as the primary technology partner for local senior management, providing clear and strategic updates.
  • Facilitate communication between global and regional tech teams, ensuring alignment and managing multiple priorities.
  • Ensure high-quality service delivery through effective vendor relationships.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 7+ years of proven experience in a senior hands-on engineering role within a financial services or high-frequency trading environment.
  • Deep, practical expertise in:
  • Microsoft Ecosystem:
    Windows 10/11, Server, Domain Infrastructure, and especially Microsoft 365 Admin Center, Entra ID (Azure AD), Intune, and Exchange Online.
  • Virtualization & Cloud:
    VMware vCenter, Azure Virtual Desktop, or similar cloud VDI solutions.
  • Monitoring & Operations:
    Experience with monitoring tools like PRTG and managing incident response SLAs.
  • Core Infrastructure:
    Networking fundamentals, security patching, backup methodologies, and scripting (e.g., PowerShell) for automation.
  • Proven experience supporting trading floor technologies (e.g., IPC, Bloomberg, Refinitiv).
  • Ability to identify and solve problems before they escalate.
  • Exceptional problem-solving and analytical abilities under high-pressure conditions.
  • Experience with improving IT processes, writing documentation, and creating clarity from ambiguity.
  • Ability to engage effectively with traders, senior management, and global tech leads.
  • Knowledge of IT security frameworks, risk management, and compliance.

The Sell

  • A competitive compensation and benefits package designed to attract top talent.
  • A central role in a critical hub for a leading global firm.
  • The opportunity to work with a broad range of cutting-edge technologies that have a tangible impact.
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IT support Specialist/ Help Desk

$240000 - $780000 Y Ambition

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Job Description

Skills and Qualifications
  • Minimum of 2 years' experience in end-user technical support
  • Proven background in IT support or a related technical field
  • Strong analytical and communication abilities
  • Solid understanding of operating systems, Microsoft Teams Phone, software applications, and hardware components
  • Hands-on experience with meeting and conference room technologies, such as Microsoft Teams Room
  • Familiarity with help desk ticketing systems
  • Ability to deliver effective technical assistance to both internal users and external clients
  • Sound knowledge of IT networking fundamentals
  • Excellent interpersonal and communication skills
  • Willingness to work outside regular office hours, including weekends and public holidays
  • Able to work independently
Job Responsibilities
  • Troubleshoot and resolve hardware and software issues
  • Run system update
  • Maintain accurate records in equipment inventory and rack management systems
  • Conduct user training sessions on software tools and applications
  • Keep system documentation up to date
  • Escalate complex issues to higher-level support teams as needed
  • Adhere to established procedures, instructions, and checklists to ensure quality service delivery
  • Handle client requests and ad-hoc tasks efficiently and promptly
  • Perform other duties as assigned by supervisors
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User Support - On-site Technical Support (Cantonese speaker) - Hong Kong

Hong Kong, Hong Kong Bloomberg

Posted 5 days ago

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Job Description

User Support - On-site Technical Support (Cantonese speaker) - Hong Kong
Location
Hong Kong
Business Area
Sales and Client Service
Ref #

**Description & Requirements**
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg's internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, demanding, technology-focused environment. The team are all highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done.
**What's the role?**
You operate as a Technical Support Associate when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution-focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value, and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast-paced environment, but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight, but our culture is wide open, just like our spaces. We challenge and support each other.
**We'll trust you to:**
+ Flexibly support internal and external customer technical needs to resolution
+ Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer's environment (onsite) as well as remotely
+ Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue
+ Accurately detail fixing steps and resolutions using our proprietary ticketing system
**You'll need to have:**
+ 5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.).
+ 5+ years of data center operations experience including mounting and dismantling devices (servers, network gear), structured cabling and patching.
+ Demonstrated experience coordinating technical projects or installations, including office moves, equipment roll-outs, or upgrade deployments.
+ Excellent interpersonal and customer-facing skills
+ Strong communication skills in English and Cantonese
+ Willingness to travel to customer sites to provide onsite support as needed
+ Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
**We'd love to see:**
+ Programming knowledge
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Bloomberg?**
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
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