14 Ux Researcher jobs in Hong Kong

Reinvent finance with Reap. We're building the design foundation for the next generation of global finance. As our first UX Researcher, you'll establish research as a core craft at Reap—shaping how insights guide everything we ship, from corporate cards and expense tools to API dashboards and AI-driven workflows. You'll set the standards, build the playbook, and pioneer how insights scale through AI. Join a high-energy team reshaping how businesses move money globally.

Design at Reap

At Reap, we believe design is more than what we create—it's
what we make possible
. Reap is pioneering financial infrastructure powered by stablecoins, and we're on a mission to transform how businesses move money globally. Our design team plays a critical role in this journey:
bringing clarity to complex workflows
, uncovering possibilities through user insights, and crafting experiences that feel both intuitive and extraordinary.

We also believe in the power of fresh perspectives. We want people who bring something new—individuals who challenge the status quo,
bring diverse ways of thinking
, and contribute to the cultural and creative spirit of our company.

What You'll Do
Leading UX Research at Reap
As our
Senior UX Researcher
, you'll be the most senior specialist in this discipline. You'll create the frameworks, standards, and tools that enable research to thrive—not just within your own projects, but across the entire product organisation.

Your work will scale through
AI-assisted research models
, transforming research into a force-multiplier—unlocking insight and impact across the organisation. You'll help every Product Designer grow their research literacy—embedding user insight into how we design and ship.

Responsibilities

• Set the standard for research at Reap—defining SOPs, processes, and templates (e.g. FigJam research frameworks, interview guides, usability testing protocols).
• Conduct end-to-end research—from generative discovery to evaluative testing—across multiple product areas and business lines.
• Build scalable training and resources—workshops, playbooks, and office hours—to raise research maturity across the Design team.
• Leverage AI to extend reach—train and tune AI models that help designers run and synthesise lightweight research at scale.
• Work cross-functionally—partner with Product, Engineering, Customer Success, and Marketing to ensure insights shape both product and brand decisions.
• Champion the voice of the customer—bring clarity to complex financial workflows and uncover opportunities for innovation.
• Continuously evolve our research practice—embracing new tools and methods that make insights faster, more rigorous, and more actionable.

About You
A strategic, ambitious, hands-on research leader

• 7+ years of UX research or related experience, with a portfolio that shows impact across complex products (B2B SaaS or fintech experience is a plus).
• Proven ability to set research strategy and standards—building frameworks, SOPs, and scalable practices.
• Strong mixed-methods background—skilled in qualitative and quantitative approaches, from interviews and usability testing to surveys and analytics.
• Comfortable operating cross-functionally—you can influence PMs, Designers, and Engineers, and bring them into the research process.
• Excited to leverage AI in research—from analysis to synthesis—and to shape how AI can scale insight across an organisation.
• A teacher and mentor—able to train and coach Product Designers to become more research-literate.
• Excellent communicator—you turn complex findings into clear, actionable insights for all levels of the company.
• Known for raising the bar—your work improves not just individual projects, but the way an entire organisation approaches design.
• An original perspective or background—you bring something unique that broadens our creative diversity.
• Degree in HCI, Psychology, Design, or related field is welcome, but we equally value self-taught researchers with mastery of craft.

Applicants are encouraged to include a link to their portfolio, as it significantly increases the success rate of progressing to interviews.
Benefits you'll enjoy

• A vibrant, inclusive work culture.
• Annual leave to relax and recharge, plus public holidays.
• Health insurance budget to keep you covered.
• Be part of a fast-growing global team.
• Flexible remote work options.
• Home office equipment budget.
• Your own Corporate Reap Card—no more out-of-pocket spending.

What You'll Do:

• Lead user research initiatives using interviews, surveys, usability testing, and more to uncover insights specific to banking products and services.
• Translate complex data into meaningful recommendations that enhance user experience across digital platforms.
• Work closely with cross-functional teams-designers, product managers, and stakeholders across regions-to ensure research is localized and aligned with regulatory standards.
• Create user personas, journey maps, and experience prototypes that reflect the needs of banking customers.
• Present findings and strategic insights to influence design and product decisions.
• Stay ahead of UX trends and behavioral science practices within the financial industry.
• Manage external research vendors and facilitate design workshops when needed.
• Support occasional ad hoc tasks as part of a dynamic team.

What We're Looking For:

• A bachelor's degree and at least 5 years of professional experience, including 3+ years leading end-to-end research projects.
• Deep understanding of both qualitative and quantitative research methods-know when and how to apply usability tests, interviews, card sorting, and more.
• Proficiency with tools like Figma, FigJam, Miro, or similar platforms.
• Excellent communication skills in English and Cantonese, with the ability to educate and engage teams on research insights.
• Strong analytical thinking and problem-solving abilities.

Why Apply?

This is a fantastic opportunity to make a real impact in the banking sector, working with a team that values innovation, collaboration, and customer-first design.

If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role. Terms & Conditions Apply.

Role – UX Designer

Permanent with Nityo

Location – Wai Yip Street, Kwun Tong, Kowloon Hongkong

Mode- Hybrid. 3 -4 days in office. 1 day WFH.

Only Local HK citizen or HK PR

Role:

Please list the top 3 responsibilities of this role:

This is CX (service design/ experience design) role. This role is not purely focusing on UI/UX.

UX is sub-set of CX, and UX will come in later after CX Service Designer shaped the journey design.

UI/UX task will be managed by another team and not the CX Designer.

This role focus on improving CX, the overall customer experience, the journey design.

Need to review on how to deal with customers as a whole, interacting with customers online (website/mobile app) and offline (such as seminar).

Focus on customer journey. Define key journey for the program, interaction with customers to identify solution, business opportunities and to achieve business goals.

Focus on engagement program – bring health proposition to our customers to tell them the importance of health, and how to support our customers via loyalty program under health domain.

Please also refer to the Job details on FG too.

Focus to support MOVE 2.0 Program (health engagement program upgrade) and other projects.

Please list the TOP 3 requirements the candidate must have (
will reject Candidate out of consideration if they do not have these skills
):

• 8 years work experience in running strategic design,
  Service Design
  , and end-to-end experience design projects within or for large organisations. HM is open to at least 5 years work experience in Service Design.
• Training in advanced Human Centred Design (HCD) or Design Thinking and UXUI techniques.
• Excellent command of spoken and written English and Cantonese.

Key requirements:

• At least 8 years of experience running strategic design, service design, and end-to-end experience design projects within or for large organisations. Insurance company and supporting loyalty program is highly preferred.

• Training in advanced Human Centred Design (HCD) or Design Thinking and UXUI techniques

• Excellent command of spoken and written English. Candidates with Cantonese language proficiency is preferred

Knowledge/Skills/Competencies/Education:

• A bachelor's or master's degree with above average academic performance in a design related discipline such as: Interaction Design, Design management, Human Computer Interaction, Service Design, Design Strategy, or other relevant experience
• Training in advanced UXUI techniques, Human Centred Design (HCD) or Design Thinking
• At least 8 years of experience running strategic design, service design, and end-to-end experience design projects within or for large organisations.
• Experience in developing design artefacts such as personas, current and future state customer journeys, service blueprints, storyboards, concept/service prototypes, etc.
• Experience using Figma, Mural, and other digital prototyping and testing tools
• Demonstrate hands-on experience of workshop facilitation with HCD approaches
• Proven ability to be able to work with data, presenting quantitative and qualitative insights in support of one another
• Demonstrate ability to translate complex journeys into clear, compelling visuals to generate understanding and excitement for future state experiences; work with UX designers to translate a solution vision into a clear & compelling Digital User Flow with artefacts/screens
• A natural collaborator and ability to relate well with others. Possess a high level of empathy
• Results-oriented, with can-do attitude. Undeterred by obstacles and challenges; ability to think creatively to overcome barriers to achieve objectives
• Comfortable with ambiguity; open to new ideas; flexes with changing business priorities and situations
• Customer-oriented or human-centred design to problem solving and service design methods to enable employees and organisations to support customer and distributors experience
• Strong program management, organisational and coordination skills required; working experience with Agile is considered a strong advantage
• Effective communication and persuasive skills are required with the ability to communicate across all levels of the organisation
• Ability to influence decisions and gain consensus across different channels and lines of business, particularly in the case of competing interests and priorities
• Comfortable both with giving, receiving and actioning design critique, and explaining/ defending necessary design principles with senior stakeholders
• Ability to manage conflict in a constructive and courteous manner, driving toward the best customer and business outcome
• Excellent command of spoken and written English
• Candidates with Cantonese language proficiency is preferred

Position Overview

As a Web3 Full Stack UI/UX Developer, you will play a pivotal role in shaping the future of decentralized applications by designing, developing, and optimizing user experiences for blockchain-powered platforms. You will be responsible for building seamless, intuitive, and visually compelling interfaces that empower users to interact confidently and securely with smart contracts, digital assets, and decentralized protocols. Your work will bridge the gap between complex blockchain technologies and accessible, user-friendly solutions, driving adoption and engagement across the Web3 ecosystem.

Key Responsibilities

• Design and Develop User Interfaces: Create high-quality, responsive, and interactive web or mobile interfaces for decentralized applications (dApps) using modern front-end frameworks and design systems.
• End-to-End Product Ownership: Take projects from initial concept and wireframes through to final implementation, deployment, and iterative improvement, ensuring an exceptional user journey at every stage.
• Integrate with Blockchain Back Ends: Build and maintain full stack solutions that interact with smart contracts, decentralized storage, and blockchain APIs (e.g., Ethereum, Solana, Polygon) using web3 libraries such as , , or similar.
• UX Research & Prototyping: Conduct user research, usability testing, and rapid prototyping to validate new features, gather feedback, and inform design decisions based on user needs and behaviors.
• Collaborate Cross-Functionally: Work closely with blockchain engineers, product managers, security specialists, and other stakeholders to define user requirements, technical specifications, and product vision.
• Implement Secure UX Solutions: Integrate security best practices into the UI/UX, including user authentication, transaction signing, wallet integration, and privacy-preserving features.
• Performance Optimization: Monitor application performance, identify bottlenecks, and implement optimizations to ensure fast, smooth, and reliable user experiences.

Required Qualifications

• Degree in Computer Science, Interaction Design, Engineering, or a related field.
• Proven experience in front-end development with frameworks.
• Strong UI/UX design skills, with expertise in design tools.
• Hands-on Web3 development experience, including integration with Ethereum or other blockchain networks.
• Strong problem-solving, communication, and collaboration skills, with the ability to work independently or as part of a distributed team.
• Experience with agile methodologies, issue tracking systems, and continuous integration/delivery pipelines.

We offer an attractive remuneration package and fringe benefits to the right candidate. Interested applicants please send detailed resume stating present and expected salaries, as well as date of availability, by clicking "Apply" or by sending it to

(Data collected will be kept strictly confidential and used for recruitment purpose only.)

Guotai Junan International (Stock Code: 1788.HK) is the first Chinese securities company listed on Hong Kong Stock Exchange by way of IPO. Based in Hong Kong, we provide diversified financial services including wealth management, brokerage, corporate finance, loans and financing, asset management and financial products. Through the systematic management and training, you will have the opportunity to maximize your talents on our board platform and empower your future with GTJAI.

About Ant International

With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. To learn more, please visit

Job Responsibilities

• Responsible for the construction and control of AlipayHK product design, developing and implementing design systems and experience standards for various sectors including payment, digital life services, and finance.
• Monitor product experience outcomes and feedback, conduct data analysis and evaluation, and continually optimize visual strategies and creative proposals.
• Identify product pain points through user and competitor research, as well as local market studies, collaborating with product, technology, and operations teams for the development and implementation of new features.
• Conduct market research and competitive analysis to understand the cultural preferences and industry trends of the target market, creating timely visual strategies.

Job Requirements

• International outlook with exceptional aesthetic and product design capabilities, knowledge of industry trends, and a strong portfolio of market-validated client-side designs, with preference given to those experienced in creating with new technologies like AIGC.
• Proficient in the entire process of mobile product design, familiar with iOS/Android Design Guidelines, and capable of global design control and establishing standards and mechanisms to ensure on-the-ground quality.
• Start from user needs and experiences to precisely articulate design concepts, strategies, and ideas, with strong cooperation, communication skills, and the ability to drive conversations with management.
• Bachelor's degree or above, with over 3 years of experience in internet mobile product and experience design.
• Proficiency in Cantonese required, preference given to candidates with local Hong Kong related business and work experience.

Senior UI/UX Designer - Customer Experience Design (7+ years)

We are seeking a talented and experienced
Senior UX/UI Designer
. In this role, you will lead the and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

About the Role

We are seeking a talented and experienced
Senior UX/UI Designer
to join our Customer Experience (CX) team. In this role, you will lead the design and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

Responsibilities

• Lead and conduct user research, interviews, and usability testing focused on both CX and UX.
• Analyze and synthesize research findings to inform design decisions and strategy.
• Create user flows, wireframes, prototypes, and high-fidelity visual designs for web and mobile applications.
• Collaborate closely with product managers, developers, and other stakeholders to ensure a seamless user experience.
• Advocate for the customer at every stage of the design process.
• Present and communicate design concepts and research findings to stakeholders and leadership.
• Stay updated on the latest industry trends, tools, and best practices in UX, UI, and CX.

Requirements

• Minimum
  7 years' experience
  in UX/UI design, with a strong portfolio demonstrating research and design for customer experience projects.
• Proven experience leading research activities (e.g., interviews, surveys, workshops, usability testing).
• Proven track record in leading UX and CX research
• Consulting experience is highly preferred
• Proficient in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
• Strong understanding of interaction design, visual design, and information architecture.
• Excellent communication and collaboration skills.
• Fluent in English is a must; Fluent in Cantonese and Mandarin will be preferred
• Bachelor's degree in Design, HCI, Psychology, or a related field.
• Experience working in agile, cross-functional teams is a must.

User Experience Researcher (Bangkok-based, Relocation provided)

Join to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role at Agoda .

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skilled, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. The online travel industry is dynamic and competitive. Our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. This role operates in a startup-like environment. Work in the heart of Asia and, if you're seeking an international research opportunity, relocation to Bangkok is supported with a generous package.

UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve outputs needed by Product teams to inform strategic decisions. Findings inform design, user experience, product direction, market strategy or similar.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
• 7+ years of relevant experience in consumer-facing business domains
• Experience planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, sampling, cross-tabs, statistical concepts)
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
• Strong critical thinking beyond explicit business requests
• Excellent storytelling and communication; able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• Collaborative work style in a dynamic, data-driven and creative environment

Responsibilities

• Demonstrates critical thinking beyond explicit business requests
• Functions independently in all operational research tasks
• Leads core end-to-end research activities, including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Collaboration & Collaboration

• Drives cross-discipline/department collaboration via research insights
• Collaborates efficiently with other researchers and disciplines, with clear commitments in case of shared ownership
• Demonstrates excellent communication skills; tailors style for different audiences and is open to input and feedback

Research Community Contributions

• Contributes to the research community by sharing work/methodologies, coaching or mentoring, and screening candidates

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all backgrounds and orientations. We prioritize diverse talent and an inclusive environment. Employment is based on merit and qualifications. We are committed to equal opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file for future vacancies unless you request removal. For details, please read our privacy policy.

Disclaimer

We do not accept unsolicited third-party or agency submissions. If we receive such CVs, we reserve the right to contact and hire the candidate directly without recruitment fees.

We are seeking a talented and experienced Senior UX/UI Designer . In this role, you will lead the and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

We are seeking a talented and experienced Senior UX/UI Designer to join our Customer Experience (CX) team. In this role, you will lead the design and research efforts for customer journeys across digital channels, ensuring every interaction is intuitive, engaging, and impactful. You will work closely with cross-functional teams to uncover insights and translate them into exceptional user experiences.

• Lead and conduct user research, interviews, and usability testing focused on both CX and UX.
• Analyze and synthesize research findings to inform design decisions and strategy.
• Create user flows, wireframes, prototypes, and high-fidelity visual designs for web and mobile applications.
• Collaborate closely with product managers, developers, and other stakeholders to ensure a seamless user experience.
• Advocate for the customer at every stage of the design process.
• Present and communicate design concepts and research findings to stakeholders and leadership.
• Stay updated on the latest industry trends, tools, and best practices in UX, UI, and CX.

• Minimum 7 years' experience in UX/UI design, with a strong portfolio demonstrating research and design for customer experience projects.
• Proven experience leading research activities (e.g., interviews, surveys, workshops, usability testing).
• Proven track record in leading UX and CX research
• Consulting experience is highly preferred
• Proficient in design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
• Strong understanding of interaction design, visual design, and information architecture.
• Excellent communication and collaboration skills.
• Fluent in English is a must; Fluent in Cantonese and Mandarin will be preferred
• Bachelor's degree in Design, HCI, Psychology, or a related field.
• Experience working in agile, cross-functional teams is a must.

Join to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role at Agoda .

About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skilled, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. The online travel industry is dynamic and competitive. Our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. This role operates in a startup-like environment. Work in the heart of Asia and, if you're seeking an international research opportunity, relocation to Bangkok is supported with a generous package.

UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve outputs needed by Product teams to inform strategic decisions. Findings inform design, user experience, product direction, market strategy or similar.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
• 7+ years of relevant experience in consumer-facing business domains
• Experience planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, sampling, cross-tabs, statistical concepts)
• Experience evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data
• Strong critical thinking beyond explicit business requests
• Excellent storytelling and communication; able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• Collaborative work style in a dynamic, data-driven and creative environment

Responsibilities

• Demonstrates critical thinking beyond explicit business requests
• Functions independently in all operational research tasks
• Leads core end-to-end research activities, including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Collaboration & Collaboration

• Drives cross-discipline/department collaboration via research insights
• Collaborates efficiently with other researchers and disciplines, with clear commitments in case of shared ownership
• Demonstrates excellent communication skills; tailors style for different audiences and is open to input and feedback

Research Community Contributions

• Contributes to the research community by sharing work/methodologies, coaching or mentoring, and screening candidates

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all backgrounds and orientations. We prioritize diverse talent and an inclusive environment. Employment is based on merit and qualifications. We are committed to equal opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file for future vacancies unless you request removal. For details, please read our privacy policy.

Disclaimer

We do not accept unsolicited third-party or agency submissions. If we receive such CVs, we reserve the right to contact and hire the candidate directly without recruitment fees.