What Jobs are available for Ux Researcher in Hong Kong?

To provide continue support and enhance the program, our bank client is looking for an UX Researcher to join the Digital Team with details as below,

Responsibilities:

• Conduct user research using various methods, including but not limited to interviews, surveys, usability testing, specifically focused on banking products and services

• Analyze qualitative and quantitative data to derive insights that inform the design of user-friendly banking applications and services

• Collaborate with UXUI designers, product managers in different cities to conduct research and understand their operational flows and customers' needs to ensure localized user centered design in compliance with industry regulations

• Develop user personas, journey maps and experiences prototypes tailored to banking customers

• Present research findings and actionable recommendations to stakeholders

• Stay informed on industry trends, and best behavior science practices in UX research withing the banking sector

• Manage external research vendor & facilitate design workshop when necessary

• To support ad hoc tasks assigned

Skills and Qualifications:

• Bachelor's degree with at least 5 years of working experience, including at least 3 years of experience leading research studies: planning, recruiting, executing, and analyzing.

• Have strong knowledge of qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used.

• Working knowledge of collaboration, design, and prototyping tools (e.g., Figma, Figjam, Miro, etc.)

• Strong verbal and written communications skills, both English and Cantonese and facilitation skills, including educating the team about user research

• Strong strategic, analytical, and problem-solving skills are a must

Responsibilities:

• Conduct user research through various methods-including interviews, surveys, and usability testing-focused on banking products and services.
• Analyze both qualitative and quantitative data to uncover insights that inform the design of intuitive and user-friendly banking applications.
• Collaborate with UX/UI designers and product managers across different cities to understand operational workflows and customer needs, ensuring localized, user-centered designs that comply with industry regulations.
• Develop user personas, journey maps, and experience prototypes tailored to the needs of banking customers.
• Present research findings and actionable recommendations to stakeholders in a clear and compelling manner.
• Stay up to date with industry trends and best practices in behavioral science and UX research within the banking sector.
• Manage external research vendors and facilitate design workshops as needed.
• Support ad hoc tasks as assigned.

Skills and Qualifications:

• Bachelor's degree with a minimum of 5 years of professional experience, including at least 3 years leading end-to-end research studies (planning, recruiting, execution, and analysis).
• Strong knowledge of qualitative and quantitative research methodologies such as usability testing, interviews, surveys, card sorting, and tree testing, with a clear understanding of when to apply each method.
• Proficient in collaboration, design, and prototyping tools (e.g., Figma, FigJam, Miro).
• Excellent verbal and written communication skills in both English and Cantonese, with strong facilitation abilities to educate teams on user research.
• Demonstrated strategic thinking, analytical acumen, and problem-solving capabilities.

Reinvent finance with Reap. We're building the design foundation for the next generation of global finance. As our first UX Researcher, you'll establish research as a core craft at Reap—shaping how insights guide everything we ship, from corporate cards and expense tools to API dashboards and AI-driven workflows. You'll set the standards, build the playbook, and pioneer how insights scale through AI. Join a high-energy team reshaping how businesses move money globally.

Design at Reap

At Reap, we believe design is more than what we create—it's
what we make possible
. Reap is pioneering financial infrastructure powered by stablecoins, and we're on a mission to transform how businesses move money globally. Our design team plays a critical role in this journey:
bringing clarity to complex workflows
, uncovering possibilities through user insights, and crafting experiences that feel both intuitive and extraordinary.

We also believe in the power of fresh perspectives. We want people who bring something new—individuals who challenge the status quo,
bring diverse ways of thinking
, and contribute to the cultural and creative spirit of our company.

What You'll Do
Leading UX Research at Reap
As our
Senior UX Researcher
, you'll be the most senior specialist in this discipline. You'll create the frameworks, standards, and tools that enable research to thrive—not just within your own projects, but across the entire product organisation.

Your work will scale through
AI-assisted research models
, transforming research into a force-multiplier—unlocking insight and impact across the organisation. You'll help every Product Designer grow their research literacy—embedding user insight into how we design and ship.

Responsibilities

• Set the standard for research at Reap—defining SOPs, processes, and templates (e.g. FigJam research frameworks, interview guides, usability testing protocols).
• Conduct end-to-end research—from generative discovery to evaluative testing—across multiple product areas and business lines.
• Build scalable training and resources—workshops, playbooks, and office hours—to raise research maturity across the Design team.
• Leverage AI to extend reach—train and tune AI models that help designers run and synthesise lightweight research at scale.
• Work cross-functionally—partner with Product, Engineering, Customer Success, and Marketing to ensure insights shape both product and brand decisions.
• Champion the voice of the customer—bring clarity to complex financial workflows and uncover opportunities for innovation.
• Continuously evolve our research practice—embracing new tools and methods that make insights faster, more rigorous, and more actionable.

About You
A strategic, ambitious, hands-on research leader

• 7+ years of UX research or related experience, with a portfolio that shows impact across complex products (B2B SaaS or fintech experience is a plus).
• Proven ability to set research strategy and standards—building frameworks, SOPs, and scalable practices.
• Strong mixed-methods background—skilled in qualitative and quantitative approaches, from interviews and usability testing to surveys and analytics.
• Comfortable operating cross-functionally—you can influence PMs, Designers, and Engineers, and bring them into the research process.
• Excited to leverage AI in research—from analysis to synthesis—and to shape how AI can scale insight across an organisation.
• A teacher and mentor—able to train and coach Product Designers to become more research-literate.
• Excellent communicator—you turn complex findings into clear, actionable insights for all levels of the company.
• Known for raising the bar—your work improves not just individual projects, but the way an entire organisation approaches design.
• An original perspective or background—you bring something unique that broadens our creative diversity.
• Degree in HCI, Psychology, Design, or related field is welcome, but we equally value self-taught researchers with mastery of craft.

Applicants are encouraged to include a link to their portfolio, as it significantly increases the success rate of progressing to interviews.
Benefits you'll enjoy

• A vibrant, inclusive work culture.
• Annual leave to relax and recharge, plus public holidays.
• Health insurance budget to keep you covered.
• Be part of a fast-growing global team.
• Flexible remote work options.
• Home office equipment budget.
• Your own Corporate Reap Card—no more out-of-pocket spending.

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Overview

This role is responsible for conducting user experience and market research to inform digital platform and service design. This position focuses on hands-on research, synthesizing insights, and collaborating with cross-functional teams to improve digital experiences and customer journeys. The role requires a strong understanding of both qualitative and quantitative research methods, with an emphasis on actionable insights that drive business and customer value.

Key Responsibilities

• Plan and Execute Research: Design, conduct, and analyze qualitative and quantitative research studies, including user interviews, usability testing, surveys, field studies, and diary studies.
• Research Operations: Support participant recruitment, research logistics, and documentation to ensure efficient and ethical research practices.
• Synthesize Insights: Analyze behavioral data (e.g., analytics, tNPS, surveys) and qualitative findings to generate actionable insights and clear recommendations for product and design teams.
• Persona & Journey Development: Develop and refine user personas and customer journey maps, ensuring a holistic understanding of customer needs and pain points across all touchpoints.
• Usability Evaluation: Conduct heuristic evaluations, cognitive walkthroughs, and usability tests to identify friction points and recommend improvements.
• Benchmarking & Best Practices: Monitor industry trends, competitor experiences, and UX best practices to inform research and design decisions.
• Collaboration: Work closely with designers, business analysts, product owners, and operations teams to ensure research findings are integrated into product development and service delivery.
• Cross-Functional Collaboration: Partner with designers, analysts, product owners, and operations to embed research insights into development and delivery.
• Stakeholder Engagement: Present research findings and recommendations to stakeholders in a clear, compelling, and professional manner, adapting communication style for different audiences.
• Continuous Improvement: Stay current with emerging UX research methodologies, tools, and technologies.

Required Qualifications

• 8+ years of experience in user experience research, market research, or a related field.
• Hands-on experience with qualitative and quantitative research methods (e.g., interviews, ethnography, usability studies, surveys, analytics).
• Previous experience working with teams building customer- or agent-facing digital portals/apps.
• Strong analytical skills; ability to interpret data and visualize insights.
• Excellent verbal and written communication skills in English required; proficiency in at additional relevant language (e.g., Cantonese, Mandarin, Bahasa, Vietnamese) is preferred.
• Experience working with diverse users and stakeholders, ideally in Southeast Asia or similar markets.
• Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Market Research, or a related field.
• Knowledge of the insurance industry

Desired Skills

• Familiarity with data visualization tools (e.g., Power BI, Tableau) and analytics platforms (e.g., Mixpanel, Google Analytics).
• Experience in customer journey mapping and digital user flow analysis.
• Ability to manage multiple projects and deadlines.
• Adaptable, self-motivated, and results-oriented.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are seeking a strategic and visionary UX/UI Design Lead to drive the user experience and interface design across the Asia segment. Reporting to the Head of Customer Platforms, this role will be responsible for shaping and executing the regional design strategy, ensuring consistency, quality, and innovation across all digital touchpoints.

The successful candidate will lead the UX and UI operating model for Asia, leveraging our MITDC design hubs to deliver best-in-class experiences. Key responsibilities include defining and governing design standards, establishing robust frameworks and controls to uphold design excellence, and managing stakeholder engagement across diverse markets. This role is pivotal in embedding design thinking into our product development lifecycle and championing a user-centric culture across the region.

Position Responsibilities:

Design

• Implement a framework to ensure adherence to global design standards and the original UI/UX requirements, before go-live
• Provide clarity and guidance on the suage of the design system elements while ensuring we are meeting the expectations of local audiences and stakeholders
• Conduct regular design reviews, elevating designs to world-class standards
• Work collaboratively with cross-functional groups and external partners to deliver clear directions, specifications, and documentation on Manulife's design strategy and language.
• Be a strong advocate for delivering high-quality, compelling experiences to our customers that are inclusive, accessible, and adhere to platform standards
• Oversee and guide rapid, iterative conceptual design for mobile apps and websites
• Influence stakeholders across organizations to gain support for design strategies.
• Evangelise standard methodologies for visual design and systems design to other designers, engineers, and product manager
• Ensure artwork consistency and design content accuracy within brand guidelines

Design Operation

• Lead the transition of regional design resources to MITDC hubs in Chengdu and Manila, defining team structures, reporting lines, and delivery models.
• Oversee demand forecasting and resource allocation across Asia, maintaining a regional tracker and supporting centralized offshore delivery.
• Drive recruitment and onboarding of designers (permanent, contractor, vendor-sourced), ensuring skill alignment with project needs and offshore/onshore balance.
• Evaluate and implement outsourcing models, including centralized vendor engagement and enforce design system compliance in deliverables.
• Co-develop and roll out a new design operating model across markets, including process setup, escalation paths, and cadence planning.

People & Vendor management

• Conduct performance reviews and career development planning for regional designers and MITDC teams.
• Foster team morale and engagement through recognition, milestone celebrations, and community-building efforts.

Design System Collaboration

• Partner with global design system leadership to ensure regional alignment and adoption of global standards.
• Contribute to the development and localization of design system components, ensuring Asia-specific needs are represented.
• Support the integration of design system practices across regional projects, promoting consistency, scalability, and accessibility.
• Act as a regional advocate in global forums, sharing insights and escalating local requirements to influence system evolution.

Required Qualifications:

• 10+ years' experience with a minimum of 5+ years in User Experience Design or User Interface Design Management
• Bachelor's or master's degree in related design fields
• 5+ years of experience leading design projects and managing designers and design teams
• Strong portfolio and/or hands-on experience in web and mobile design (including Android and iOS).
• Self-starter who takes the initiative and has a strong work ethic
• Relishes the accountability for all UX/UI design and comfortable making sign-off decisions.
• Driven to deliver world-class user experiences
• Excellent communication skills in a fast-paced environment (verbal, written, and visual) who has the ability to influence and build consensus
• In-depth knowledge and experience of user interface design with consumer applications, preferably mobile devices, rich web apps/site
• Stays up to date with the latest UX trends, best practices, methodologies, and tools
• Proven ability to drive designs that achieve business results and commercial value

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

We're Hiring: Mobile App UX Designer for a Leading Bank in Hong Kong

Key Responsibilities

• Conduct and synthesize user research to uncover behaviors, needs, and pain points. Methods may include interviews, surveys, usability testing, and data analysis to inform design decisions.
• Apply design thinking methodologies to solve complex user challenges. Develop user personas, map user journeys, and identify opportunities to enhance mobile app experiences.
• Create wireframes, mockups, and interactive prototypes using tools such as Figma, Sketch, or InVision. Translate concepts into intuitive, user-friendly mobile interfaces.
• Work closely with product managers, developers, and fellow designers to ensure user-centric design is embedded throughout the product lifecycle. Participate in design sprints and provide feedback during implementation.
• Maintain and evolve the design system to ensure consistency across mobile platforms. Develop reusable UI components and contribute to design guidelines and standards.
• Design with accessibility in mind, ensuring mobile experiences are inclusive and compliant with accessibility standards. Consider diverse user needs across devices and contexts.

Requirements

• Minimum 5 years of experience in UX design, with a strong focus on mobile applications.
• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, Psychology, or a related field.
• Strong foundation in interaction design and user-centered design principles.
• Excellent communication and presentation skills across various stakeholder levels.
• Proficiency in English.
• Hands-on experience with design tools such as Figma, Sketch, and InVision.
• Comfortable working in agile environments and contributing effectively within sprint cycles.

About Ant International

With headquarters in Singapore and main operations across Asia, Europe, the Middle East and Latin America, Ant International is a leading global digital payment, digitisation and financial technology provider. Through collaboration across the private and public sectors, our unified techfin platform supports financial institutions and merchants of all sizes to achieve inclusive growth through a comprehensive range of cutting-edge digital payment and financial services solutions. To learn more, please visit

Job Responsibilities

• Responsible for the construction and control of AlipayHK product design, developing and implementing design systems and experience standards for various sectors including payment, digital life services, and finance.
• Monitor product experience outcomes and feedback, conduct data analysis and evaluation, and continually optimize visual strategies and creative proposals.
• Identify product pain points through user and competitor research, as well as local market studies, collaborating with product, technology, and operations teams for the development and implementation of new features.
• Conduct market research and competitive analysis to understand the cultural preferences and industry trends of the target market, creating timely visual strategies.

Job Requirements

• International outlook with exceptional aesthetic and product design capabilities, knowledge of industry trends, and a strong portfolio of market-validated client-side designs, with preference given to those experienced in creating with new technologies like AIGC.
• Proficient in the entire process of mobile product design, familiar with iOS/Android Design Guidelines, and capable of global design control and establishing standards and mechanisms to ensure on-the-ground quality.
• Start from user needs and experiences to precisely articulate design concepts, strategies, and ideas, with strong cooperation, communication skills, and the ability to drive conversations with management.
• Bachelor's degree or above, with over 3 years of experience in internet mobile product and experience design.
• Proficiency in Cantonese required, preference given to candidates with local Hong Kong related business and work experience.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Assist in the design of strategic plan to support the Bank's Transformation strategies in improving experience of employees
• Drive employee journeys within and cross-functions to improve experience of all stakeholders
• Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
• Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
• Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
• Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
• Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets

Requirements

• Bachelor or Master degree
• Professional certification including Six Sigma Black Belt, PMP, Agile is a plus
• Above 3 years working experiences, preferably in areas of employee/customer experience improvement, process improvement or project management
• Good strategic mindset and design sense
• Good communication skills in both written and spoken English
• Experience in banking or financial industry is an advantage
• Fast learning and multi-task capability to take on projects in different areas
• Able to manage stakeholders from different levels across functions
• Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
• Innovative and willing to accept new ideas and changes

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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