What Jobs are available for Voice Support in Hong Kong?

Responsibilities:

• Provide clerical support to the team, such as coordinate work, photocopying, typing, filling records, data entry, and other clerical/messenger services, including but not limited to venue setup for office , dispatching documents to other offices.

Requirements:

• Have Grade E or above in at least 5 subjects, including Chinese Language and English Language (Syllabus B), in the HK Certificate of Education Examination, or equivalent;
• Fluent in spoken Cantonese and English; and
• Conversant with the application of Computer software Microsoft "Word" and "Excel" and capable of typing 30 English words per minute and 20 Chinese Characters per minute.
• Immediate available is preferred.

We offer competitive package and attractive employee benefits including 5-day work / 5.5-day work (2 ex-gratia Sat-off per month), ex-gratia rest day, birthday holiday, training sponsorship and discretionary bonus.

Application with full resume, current and expected salary, and available date should be sent through email to The Human Resources Manager.

Role objective:

The Routing Manager – Call Center Voice plays a pivotal role in driving the company's call center product growth and development by strategically managing voice traffic to optimize routing efficiency and maintain top-tier service quality. By continuously analyzing traffic patterns and market trends, this role shapes routing strategies that enhance operational performance, reduce costs, and ensure customer satisfaction. Collaborating closely with the sales team, the Routing Manager directly influences the scalability and competitiveness of the call center offering, fostering innovation and sustainable business performance in targeted markets. This position is essential in enabling the call center product to evolve responsively to market demands while maximizing profitability and user experience.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

Routing Part

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.

Strategic Part

• Conduct ongoing market research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

• Minimum 1 year of experience in a Routing Manager role, focused on the Call Center product, and minimum 4 years of experience in the telecom voice industry .

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

Role objective:

The Market Manager – Call Center Voice is responsible for the strategic and operational management of voice traffic across designated call center markets. The role focuses on route optimization, traffic monitoring, market management and performance analysis, ensuring high service quality and cost efficiency.

This position plays a key part in identifying market trends and managing routing strategies based on voice traffic behavior. The role requires strong collaboration with the sales team in order to maintain and improve operational performance.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Conduct
  
  ongoing market
  
  research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

Minimum 1 year of experience in a Market Manager role, specifically focused on the Call Center voice product.

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30

Job Description:

• Team management & development: You are focused on performance; you know how to motivate a winning team. You will continuously work on coaching your team members to improve their effectiveness in sales.
• Sales reporting: You will track difference sales KPIs and performance metrics reporting to sales Manager and company management. You will use sales metric to understand how to improve performance.
• Sales planning: You will manage the attendance and resourcing to ensure the sales team is appropriately staffed at all times. You will support the Sales Manager in implementing changes and improvements to sales processes
• Handle complicated cases escalated from the team and solve complaints

Job Requirement:

• DSE or above with strong team leader experience
• Team management experience, banking or call center experience is preferred with 1 - 2 years in management level
• Self-motivated, aggressive and result-oriented
• Enjoy discovery and taking on a diverse set of tasks and challenges. This is an important requirement for us: the kind of work we face is evolving as the business matures and grows.
• Excellent in the interpersonal skills.
• Immediately available is preferred

Job Description

Responsibilities:

• Handling inbound phone calls , WhatsApp and emails from our customers 負責處理旅行團產品銷售工作客戶來電、WhatsApp及電郵查詢
• Deliver quality services and processing customer's requests in a timely and accurate manner 提供優質服務及迅速及準確回覆客戶查詢

Requirements:

• Form 5/DSE or above 中五 / 香港中學文憑試 以上程度
• Minimum 2 years relevant experience in telesales / hotline service 兩年或以上電話銷售 / 熱線中心 相關經驗
• With relevant experience in tourism or hospitality sector is preferred 旅遊業同業 / 酒店 / 航空業經驗者優先考慮
• Excellent customer-service manner, communication and problem solving skills 良好客戶服務,溝通及解決問題能力
• Good command in both spoken and written English, Chinese and Mandarin 良好粵語、基本英語會話及普通話
• Proficient in using MS Words , MS Excel and Chinese typing 具基本電腦文書知識如:MS Words , MS Excel及中文輸入法
• Fresh graduate will also be considered  歡迎應屆畢業生申請

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30

時薪: HKD 70+ per hour

職責 :

• 處理「一線通平安鐘」服務使用者的求助及跟進工作,提供緊急支援及關顧服務
• 提供電話慰問服務,關懷服務使用者及識別其需要,並作出合適轉介
• 執行其他委派工作要求

要求 :

• 中五或中學文憑試以上程度
• 有志於服務長者及參與社會企業,經驗不拘,協會將提供完善及專業入職後培訓
• 對工作有熱誠、態度積極,具有團隊合作精神
• 基本電腦操作,中文打字每分鐘20字 (任何輸入法)
• 每更9小時;每週工作44小時,五天工作,輪值及輪休,包括週末、公眾假期及惡劣天氣下工作,部份時段享有輪值津貼

工作類型: 全職

福利:

• 在職專業培訓
• 有薪年假
• 醫療保險

求職申請問題:

• 你的期望薪金是多少?

教育程度:

• 中五 (優先考慮)

Work Location: 親身到場

高柏(亞洲)資產管理有限公司,自1987年於香港成立以來,一直專注於銀行及大型商業機構逾期帳戶處理服務。目前高柏(亞洲)在中、港、台三地已設立37家分支機構,為大中華地區超過100家銀行提供專業外包服務,亦是唯一一家接受三地銀行委託業務的專業催收機構。

為配合公司在大中華地區的業務發展,香港總部需要不斷吸納人才,歡迎有興趣人士加入我們團隊, 共同實踐理想。

欲了解本公司資料可瀏灠網址

工作職責

• 協助各大銀行/保險公司/電訊公司處理逾期賬戶提醒工作

職位要求

• 中五或以上學歷
• 1年或以上工作經驗,行業不限
• 良好溝通技巧
• 開朗積極,誠實及富責任感
• 具銀行電話聯絡中心、借貸銷售或客戶服務經驗,可優先考慮
• 歡迎  轉業人士 / 畢業生/ 任何營銷 / 地產營業員 / 物業管理 / 退休人士 加入
• 經驗較淺者將獲考慮為客戶服務代表

薪金福利

• 固定底薪 + 業績佣金 + 多項津貼, 試用期內享有保底佣金
• 星期一至五,或星期一至五及星期六長短周,銀行假期
• 醫療福利、牙科福利、全勤獎金及超時工作津貼等
• 良好晉升機會及提供完善入職在職培訓

歡迎轉職 / 轉業人士 / 畢業生加入

有意者請將個人履歷、要求薪金及可到職日期人力資源部收或按"Apply Now"。