883 Voice Support jobs in Hong Kong

MPF/ORSO call center is hiring Feel free to reach out for more details.

Location: Sheung Wan

Key Responsibilities:

• Handle MPF and ORSO enquiries via hotline, digital channels, and in-person.
• Process transactions such as fund transfers, withdrawals, and consolidations.
• Explain scheme benefits and investment options to clients.
• Resolve complex cases by coordinating with internal teams.
• Promote digital self-service tools and retirement resources.
• Support outreach campaigns like seminars and member briefings.
• Collaborate with compliance and operations teams.

Requirements:

• Bachelor's degree in a business-related field.
• Minimum 2 years of experience in banking or finance, preferably in customer service.
• MPF Examination pass preferred.
• Relevant SFC license or HKSI Examination (Paper 1, 7, 8, or equivalent) required.
• Knowledge of MPF and ORSO is a plus.
• Excellent English and Chinese communication skills; Putonghua fluency preferred.
• More experienced candidates may be considered for Assistant Manager.

If you are interested in this role, please send email to OR WhatsApp Katie

Call Center (Card Loan / Personal Loan) / General Banking Officer (HKD $13,000 - HKD $20,000)

Responsibility:

• Handle in-bound call to provide banking services
• No selling target but good service is a must

Skills and experience required:

• Higher diploma/ associate degree or above
• Good communication and interpersonal skills
• Customer selling experience would be beneficial
• Working experience in Bank will be preferred
• Fresh grad will also be considered

*** Will need to work on shift ***

Latest shift will be until 10pm with ALLOWANCE (extra pay)

This entry level position provides ample promotion opportunities to branch service, sales, back office and other banking positions.

Senior Loan Sales will consider for General Banking Officer and locationed in Branch of the local Bank

For interested parties, please send your CV to Candy or call us at for further information

Join to apply for the Call Center - Assistant Manager role at EGL Tours Company Limited .

• Manage the daily running of the call centre
• Monitor team performance to ensure all call activities comply with company rules and regulatory requirements
• Oversee daily call center operations, ensuring high-quality customer service
• Manage and train a team of call center agents, fostering a positive work environment
• Other special tasks as assigned from Manager

• 4 years of related experience in Call Center with at least 1 year supervisory experience, preferably within the travel industry
• Customer-oriented with good communication skills
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficient in call center software and Microsoft Office Suite

Less Experienced Candidates: Candidates with less experience may be considered for the position of Call Center Supervisor.

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to the Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative and Business Development
• Industries: Translation and Localization, Airlines and Aviation, and Truck Transportation

Get notified about new Assistant Call Center Manager jobs in Kowloon, Hong Kong SAR.

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Responsibilities :

• Handle high volume of phone calls, which may be called for different purposes, from our Guest
• Provide one-stop excellent Guest services promptly
• Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications :

• Ability to speak fluent Cantonese, English, and Putonghua (Non Chinese speaking candidates are welcome)
• Ability to reflect a professional image while maintaining Guest privacy
• Ability to perform in a fast-paced and sometimes stressful working environment
• Good team player, self-initiative and strong sense of responsibility
• Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

Preferred Qualifications:

• Preferably with previous work experience in Hotel, customer services, or tourism industry
• Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
• Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

#LI-DNI

Additional Information :
SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application in
ENGLISH
by clicking "Next" on each page, then "Submit" on the final page.

Keyword: hotelexp,hkdlaug,bazaarjob

Job Responsibilities:

• To refer service requests to relevant units for follow-up action
• To answer enquiries and complaints from client departments and general public in any telecommunication form by using CSC computer software and facilities
• To maintain surveillance and handle information of remote monitoring systems
• To conduct customer satisfaction telephone surveys
• To assist in keeping the system information and process procedure up-to-dated

Job Requirement:

• Have attained Level 2 or equivalent or above in four subjects including Chinese Language and English Language in the HKDSE, or equivalent; or Level 2 / Grade E or above in five subjects including Chinese Language and English Language in the HKCEE or equivalent

• No experience is also welcomed

About the job:

• Contract until 31 July 2025 (Renewable)
• Shift Duty requested on Monday to Sunday including public holidays with 45 working hours per week (1-hour meal break included per day)
• Working Location: Kowloon Bay (EMSD Headquarter)
• Working Schedule:

Day Shift: 8:00am - 5:00pm & 9:00am - 6:00pm

Night Shift: 2:30pm - 11:30pm

Overnight Shift: 11:15 pm - 08:15 am

• Good command of written and spoken Chinese and English
• Be proficient in MS Word, Excel, and English & Chinese typing skills
• Good telephone manner and interpersonal communication skills

Personal data collected will be kept confidential and used only for recruitment purpose. Applicants who are not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after completed the applications processing.

Join to apply for the Call Center - Assistant Manager role at EGL Tours Company Limited .

• Manage the daily running of the call centre
• Monitor team performance to ensure all call activities comply with company rules and regulatory requirements
• Oversee daily call center operations, ensuring high-quality customer service
• Manage and train a team of call center agents, fostering a positive work environment
• Other special tasks as assigned from Manager

• 4 years of related experience in Call Center with at least 1 year supervisory experience, preferably within the travel industry
• Customer-oriented with good communication skills
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficient in call center software and Microsoft Office Suite

Less Experienced Candidates: Candidates with less experience may be considered for the position of Call Center Supervisor.

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to the Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative and Business Development
• Industries: Translation and Localization, Airlines and Aviation, and Truck Transportation

Get notified about new Assistant Call Center Manager jobs in Kowloon, Hong Kong SAR.

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30

Overview

Telesales Team Leader (Banking – Call Center) – join to apply for the role at Epro Telecom Services Limited.

Base pay range: HK$30,000.00/yr - HK$32,000.00/yr

Epro Telecom Services Limited is a pioneer in the local outsourcing business and one of the largest contact centres. We provide multi-media contact centre services including 24x7 inbound and outbound, contact centre system applications, training and consultation services. For more information, visit

• Team management & development: focus on performance and motivating a winning team. Coach team members to improve sales effectiveness.
• Sales reporting: track sales KPIs and performance metrics; report to the Sales Manager and company management. Use metrics to drive improvement.
• Sales planning: manage attendance and resourcing to ensure appropriate staffing; support the Sales Manager in implementing changes and improvements to sales processes.
• Handle complicated cases escalated from the team and resolve complaints.

• DSE or above with strong team leader experience
• Team management experience; banking or call center experience preferred with 1–2 years in a management role
• Self-motivated, aggressive and result-oriented
• Enjoy discovery and handling a diverse set of tasks and challenges; ability to adapt as the business grows
• Excellent interpersonal skills
• Immediate availability preferred

Interested parties, please forward your full resume to Epro Telecom Services Limited by clicking "Apply Now".

Personal data collected will be kept confidential and used only for recruitment purposes. Applicants not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after the application process is completed.

Telesales Team Leader (Banking – Call Center) – join to apply for the role at Epro Telecom Services Limited.

Base pay range: HK$30,000.00/yr - HK$32,000.00/yr

Epro Telecom Services Limited is a pioneer in the local outsourcing business and one of the largest contact centres. We provide multi-media contact centre services including 24x7 inbound and outbound, contact centre system applications, training and consultation services. For more information, visit

• Team management & development: focus on performance and motivating a winning team. Coach team members to improve sales effectiveness.
• Sales reporting: track sales KPIs and performance metrics; report to the Sales Manager and company management. Use metrics to drive improvement.
• Sales planning: manage attendance and resourcing to ensure appropriate staffing; support the Sales Manager in implementing changes and improvements to sales processes.
• Handle complicated cases escalated from the team and resolve complaints.

• DSE or above with strong team leader experience
• Team management experience; banking or call center experience preferred with 1–2 years in a management role
• Self-motivated, aggressive and result-oriented
• Enjoy discovery and handling a diverse set of tasks and challenges; ability to adapt as the business grows
• Excellent interpersonal skills
• Immediate availability preferred

Interested parties, please forward your full resume to Epro Telecom Services Limited by clicking "Apply Now".

Personal data collected will be kept confidential and used only for recruitment purposes. Applicants not contacted within 6 weeks may consider their applications unsuccessful. All data will be destroyed after the application process is completed.