177 Voice Support jobs in Hong Kong

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We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.

The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.

Key Responsibilities:

• Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
• Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
• Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
• Recruit, train and evaluate staff performance, identifying areas for development and training needs
• Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
• Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
• Work closely with other departments to enhance customer experience and resolve interdepartmental issues
• Ensure compliance with company policies, procedures, and regulatory requirements

Requirements:

• Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
• Strong understanding of call centre technology and reporting tools
• Excellent communication, interpersonal and problem-solving skills
• Demonstrated ability to lead, motivate and develop teams
• Strong analytical mindset with the ability to interpret data and make informed decisions
• Ability to work under pressure and manage changing priorities
• Knowledge of customer service principles and performance evaluation techniques
• Fluency in English is essential; additional language skills are a plus
• Proficiency in using CRM systems and Microsoft Office applications
• Bachelor’s degree in Business Administration, Management, or a related field is preferred

This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x

Wan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago

Central & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago

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Company Description

We are

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Join to apply for the Customer Service Executive role at Brink’s Inc

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at Brink’s Inc

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome
• Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
• Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
• Proficient in using Microsoft Word, Excel and Outlook

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

Referrals increase your chances of interviewing at Brink’s Inc by 2x

Get notified about new Customer Service Executive jobs in Hung Hom, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 4 days ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

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PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

Join to apply for the Customer Service Officer role at PPG

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at PPG

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• Handle daily logistics operations including order processing and delivery coordination
• Ensure smooth operation in supporting product delivery to customer and store replenishment activities
• Coordinate with sales, operations, and other departments for supply chain efficiency
• Assist in ad hoc tasks assigned
  
  

• Handle daily logistics operations including order processing and delivery coordination
• Ensure smooth operation in supporting product delivery to customer and store replenishment activities
• Coordinate with sales, operations, and other departments for supply chain efficiency
• Assist in ad hoc tasks assigned
  
  

• Higher diploma or above with at least 5 years working experience
• Strong coordination and communication skills
• Detail-oriented, organized and proactive
• Ability to handle multiple priorities
  
  

• Seniority level Mid-Senior level

• Employment type Part-time

• Job function Other
• Industries Paint, Coating, and Adhesive Manufacturing

Referrals increase your chances of interviewing at PPG by 2x

Get notified about new Customer Service Officer jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 1 week ago

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Join to apply for the Customer Service Executive role at Chubb

Be among the first 25 applicants.

• Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.
• Manage email correspondence and address customer enquiries.
• Maintain a professional image when providing business services.

• Diploma holder or above in any discipline.
• Must be qualified with IIQE Paper 1 and 2.
• Good command of both spoken and written English and Cantonese; proficiency in Mandarin is a plus, and Chinese typing skills are preferred.
• PC literate in MS Word, Excel, and Access.

Not Applicable

Full-time

Other

Insurance

Join to apply for the Customer Service Officer role at Triple Eagle Express Limited.

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at Triple Eagle Express Limited.

Triple Eagle Group is one of the leading freight forwarders in Hong Kong established since 1987. It is located at Kwun Tong (8 minutes to MTR station). We have 100 staffs in Hong Kong and over 150 staffs in PRC. We provide good training and promotion opportunity. To cope with our expansion, we are now inviting high caliber candidate for the following positions:-

Job Responsibilities

• Prepare quotation, follow shipment enquiries to customer and overseas agent
• Support airfreight export operations
• Input data in operating system timely and accurately
• Perform any special duties / projects as assigned by the management
  
  

• 2-3 years relevant working experience in customer service in logistics / freight forwarding industries
• Only relevant working experience in airfreight / forwarder / carriers will consider
• Independent, responsible, pro-active, well-organized & able to work under pressure
• Good communication skill with all level and strong business sense
• Co-ordinate with customers and warehouse
• Good command of both written and spoken English and Chinese, fluency in Mandarin
• Proficiency in using MS Office application

• Seniority level Entry level

• Employment type Other

• Job function Supply Chain, Sales, and Distribution
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Triple Eagle Express Limited. by 2x

Get notified about new Customer Service Officer jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 day ago

Wan Chai District, Hong Kong SAR 4 days ago

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Sha Tin District, Hong Kong SAR 1 week ago

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Join to apply for the Customer Service Representative role at USANA Health Sciences

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at USANA Health Sciences

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Who We Are Looking For

We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.

Essential

• Daily administration of customer services function;
• Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
• Handles customer complaints in a timely and professional manner;
• Maintains utmost customer services relationship;
• Handles other ad-hoc duties as assigned.
  
  
  

• Daily administration of customer services function;
• Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
• Handles customer complaints in a timely and professional manner;
• Maintains utmost customer services relationship;
• Handles other ad-hoc duties as assigned.
  
  
  

• F.5 or above;
• Good PC knowledge;
• Good command of English, Cantonese and Putonghua;
• Able to work under pressure, patient with positive attitude and good communication skills;
• Willingness to work on shifts, Monday to Friday (working hours: 10:45a.m. - 8:15p.m.; or 11:45a.m. - 8:15p.m.) and on alternate Saturday (working hours: 10:45a.m. - 4:15p.m.).
  
  
  

• A minimum 1 year of customer service experience, with hotline experience is an added advantage.
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Wellness and Fitness Services

Referrals increase your chances of interviewing at USANA Health Sciences by 2x

Get notified about new Customer Service Representative jobs in Causeway Bay, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago

Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 5 days ago

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