91 Water Park jobs in Hong Kong

Guest Services - Part time Guest Relations Officer

Department

Guest Services

Job Type

Part-time / Short-term

Responsibilities

The incumbent will be responsible for providing guest services, handling guest enquiries and complaints, including complaints, through Ocean Park hotlines, emails and service counters, preparing all kinds of reports, as well as providing administrative support to the Guest Services Department.

• Salary: $75/hour

Requirements

• HKDSE or above
• With working experience in hospitality industry or guest-oriented jobs is an advantage
• Pleasant, courteous with friendly manner
• Good command of both spoken and written English and Chinese, including Putonghua
• Willing to work on shifts including weekends and public holidays

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel Ease | Hotel Ease Access

Hotel Ease, managed by Tang’s Living Group – a Hospitality Management Company providing travelers with comfort and excellent services. At Hotel Ease, we want travelers to be comfortable and at ease when staying with us. We are inviting passionate and energetic individuals to join our Hotel Ease Family.

For More Information , please visit: | Easy Travel Easy Stay! | Easy Access Easy Stay!

• Assist the Hotel Manager in the management of Front Office operations and ensure the smooth running of reception and guest services counter
• Responsible for the daily operations of Front Desk and Guest Services
• Handle emergency cases in accordance with hotel policies and procedures, ensuring the safety and security of all hotel guests and staff
• Analyze guest feedback and recommend appropriate enhancements
• Collaborate with internal and external parties to ensure high-quality services are delivered

• High Diploma or above in Hospitality Management or related disciplines
• Minimum 5 years in Hotel Front Office / Guest Services with 3 years in a supervisory capacity
• Excellent skills in guest relations and crisis management
• Strong leadership and communication skills
• Good command of written and spoken English, Cantonese and Mandarin
• Candidate with less experience will be considered as Assistant Guest Services Manager

We offer an attractive remuneration package to the right candidates. For interested parties, please send your resume by clicking the Apply Now button or WhatsApp to with your expected salary and quote the position applied and job reference in your application.

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purposes and will be destroyed when the recruitment process is finished.

• Mid-Senior level

• Other

• Sales, General Business, and Customer Service
• Industries: Hospitality

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.

Hotel COZi

• Oasis, Tsuen Wan | Hotel COZi
• Harbour View, Kwun Tong | Hotel COZi
• Resort, Tuen Mun
  
  

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours
  
  

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hotel COZi by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Hotel Stage is an urban lifestyle boutique hotel in the historic hear of Kowloon, The 97 guestroom and suites showcase a well thought-out smart design aesthetic which marries a sense of place and space with practical design features. Kitchen Savvy at first floor featuring a retail showcase, a wine bar, and an exhibition area presenting community artistic and cultural initiatives.

With a relentless focus on guest experience, Hotel Stage ranks amongst the top in guest ratings.

We are currently looking for high energy and passionate staff to join the team.

Responsibilities:

Oversee and manage day-to-day operations, and serve as general in-charge of Hotel

Meet, greet, respond to and resolve inquiries, concerns as well as requests of guests in a timely, friendly and efficient manner

Submit regular reports required by Management according to pre-set time frame and on an ad-hoc basis whenever necessary in an accurate and timely manner

Handle Hotel's emergency and security procedures with maturity, grace and professionalism

Undertake patrol and enforce Hotel's security rules and regulations to ensure safety and security of hotel guests and staff at all times

Perform other ad hoc job duties as assigned

Requirements:

Diploma or above in Hospitality Management or related disciplines

Minimum 5 years' working experience in hotel industry of which at least 2 years in supervisory level

Mature and independent with good leadership, customer-oriented and inter-personal skills

Self-motivated, attentive with strong sense of observation and urgency

Good command of spoken Cantonese, English and Mandarin

Less experience will be considered as Assistant Guest Services Manager

The successful candidates will be well rewarded for the dedication and personal contribution. We provide comprehensive training and career growth opportunities.

For application, please send your full resume to Human Resources Manager by clicking Apply Now, or via email: (email redacted, apply via Company website) or Whatsapp

All information provided will be kept in strict confidence and only used for employment-related purpose.

Full-time

FORTY-FIVE heralds the city's most thrilling new hospitality destination in a generation launching these five stunning new experiential concepts in one location atop Hong Kong's most prestigious destination. Due to ongoing growth in our business, we are now seeking a highly motivated individual with solid guest services experiences to join our growing team

Website: /

JOB RESPONSIBILITIES:

• Deliver first-class guest services to members, VIPs and the public in FORTY-FIVE
• Handle guests' reservation and enquiries in a professional manner
• Build and maintain solid and genuine relationships with our regulars, VIPs or potential VIPs by recognition
• Ensure guest satisfaction by providing an excellent standard of services in a competent and professional manner
• Liaise with restaurant manager and necessary internal parties to ensure excellent service delivery
• Deal with ad hoc duties as assigned

JOB REQUIREMENTS:

• Degree / diploma in food and beverage, hotel or hospitality management or related disciplines is preferred
• 1-5 years relevant experience in top-tier Hotel / Club / Lounge (Candidates from top-tier restaurant or hotel will be a definite advantage)
• Service oriented, self-motivated and a good team player, have strong sense of responsibility
• Good interpersonal and communication skills with positive attitude
• Fluent proficiency in spoken English and Chinese
• Candidates with less experience will be considered as Guest Services Officer

BENEFITS:

• 8 rest days per month (after probation)
• Staff Referral Incentive Program (HKD $5,000)
• Annual leave & Statutory holidays
• Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc
• Meal allowance
• Monthly Card Tips
• Medical allowance
• Staff discount
• Performance-based Salary Review
• Friendly working environment
• On the job training
• Excellent Career Exposure

Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of available to "HR & Admin. Dept." by clicking Apply Now below. OR WhatsApp:

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.

Job Types: Full-time, Permanent

Pay: From $22,000.00 per month

Benefits:

• Employee discount
• Meal allowance
• Meal provided
• Opportunities for promotion
• Paid sick time
• Professional development

About Us

A cutting-edge hospitality group crafting unique and consistent guest experiences. With headquarters based in Hong Kong, Leading Nation operates multiple brands, restaurants, private clubs, and bars across several key cities in Asia.

We manage a diverse portfolio of award-winning concepts, including The Diplomat, recognized among the Top 50 Best Bars, Cristal Room by Anne-Sophie Pic, overseen by the world's most decorated chef boasting 10 Michelin Stars, and cult sensation WAGYUMAFIA. Driving our growth are multi-location brands like Mortys (American Deli), Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee).

Our latest venture, Forty-Five atop Landmark, located in the centre of the city, stands as a testament to our commitment to innovation. This multi-concept venue spanning three floors and 20,000 square feet heralds a new chapter in Hong Kong's vibrant arts and culinary scene, offering five stunning experiential concepts where art seamlessly merges with gastronomy.

We specialize in creating, identifying, and managing original F&B concepts across Asia. With a focus on collaboration with talented F&B professionals and landowners, we ensure that our concepts stand the test of time by maintaining relevance within the community. With recent expansions with the opening of Singapore Mashi No Mashi, we continue to shape the future of guest experiences across the continent.

Company Website:  /

Key Responsibilities:

• Deliver first-class guest services to members, VIPs and the public
• Handle guests reservation and enquiries in a professional manner
• Build and maintain solid and genuine relationships with our regulars, VIPs or potential VIPs by recognition
• Ensure guest satisfaction by providing an excellent standard of services in a competent and professional manner
• Liaise with restaurant manager and necessary internal parties to ensure excellent service delivery
• Assist in the events planning and coordination, ensuring all logistical details are managed
• Deal with ad hoc duties as assigned

Qualifications:

• Degree / diploma in food and beverage, hotel or hospitality management or related disciplines is preferred
• 1-5 years relevant experience in top-tier Hotel / Club / Lounge (Candidates from top-tier restaurant or hotel will be a definite advantage)
• 1-2 years event experience is a must
• Service oriented, self-motivated and a good team player, have strong sense of responsibility
• Good interpersonal and communication skills with positive attitude
• Fluent proficiency in spoken English and Chinese
• Candidates with less experience will be considered as Guest Services Officer

Benefits:

• 8 rest days per month (after probation)
• Annual leave & Statutory holidays
• Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc
• Medical allowance
• Staff discount
• Performance-based Salary Review
• Friendly working environment
• On the job training
• Excellent Career Exposure

Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of availability to the "HR & Admin. Dept." by clicking Apply Now below.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel Ease | Hotel Ease Access

Hotel Ease, managed by Tang’s Living Group – a Hospitality Management Company providing travelers with comfort and excellent services. At Hotel Ease, we want travelers to be comfortable and at ease when staying with us. We are inviting passionate and energetic individuals to join our Hotel Ease Family.

For More Information , please visit: | Easy Travel Easy Stay! | Easy Access Easy Stay!

• Assist the Hotel Manager in the management of Front Office operations and ensure the smooth running of reception and guest services counter
• Responsible for the daily operations of Front Desk and Guest Services
• Handle emergency cases in accordance with hotel policies and procedures, ensuring the safety and security of all hotel guests and staff
• Analyze guest feedback and recommend appropriate enhancements
• Collaborate with internal and external parties to ensure high-quality services are delivered

• High Diploma or above in Hospitality Management or related disciplines
• Minimum 5 years in Hotel Front Office / Guest Services with 3 years in a supervisory capacity
• Excellent skills in guest relations and crisis management
• Strong leadership and communication skills
• Good command of written and spoken English, Cantonese and Mandarin
• Candidate with less experience will be considered as Assistant Guest Services Manager

We offer an attractive remuneration package to the right candidates. For interested parties, please send your resume by clicking the Apply Now button or WhatsApp to with your expected salary and quote the position applied and job reference in your application.

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purposes and will be destroyed when the recruitment process is finished.

• Mid-Senior level

• Other

• Sales, General Business, and Customer Service
• Industries: Hospitality

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

6 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager / Assistant Guest Services Manager role at Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.
Hotel COZi

• Oasis, Tsuen Wan | Hotel COZi
• Harbour View, Kwun Tong | Hotel COZi
• Resort, Tuen Mun
  

• Monitor the daily operations of Front Office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests’ enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours
  

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Hospitality

Referrals increase your chances of interviewing at Hotel COZi by 2x

Get notified about new Guest Services Manager jobs in Hong Kong SAR .

Hong Kong SAR HK$17,500.00-HK$19,500.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team. Based at the Mandarin Oriental, Hong Kong within Rooms Division, the Guest Services Officer is responsible for providing quality service in a friendly, natural, courteous manner and always being attentive. The Guest Services Officer reports to the Front Office Manager.

• Provide check-in and check-out services for guests in a professional manner
• Provide guests with a quality room orientation
• Perform professional lobby patrol duties
• Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteous at all times
• Maintain accuracy of guest database input for the use of the hotel group
• Ensure room assignment is in line with guest requests
• Assist Supervisors in their daily responsibilities, such as Trace Report and Hot SOS follow up

• Related working experience in hotel/ guest services
• Fluent in both written and spoken English
• Mandarin and other foreign language literacy is a plus
• Excellent organisational and communication skills
• Basic computer and typing skills
• Dynamic and energetic

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Location: Central & Western District, Hong Kong SAR

Posting: 3 weeks ago