VP/AVP, Private Banking Client Services Manager, Wealth Management Operations

Kowloon, Kowloon DBS Bank

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VP/AVP, Private Banking Client Services Manager, Wealth Management Operations VP/AVP, Private Banking Client Services Manager, Wealth Management Operations

2 days ago Be among the first 25 applicants

Direct message the job poster from DBS Bank

Talent Acquisition Specialist at DBS Bank (HK)

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Serve as the primary point of contact for client service inquiries, ensuring prompt and accurate responses.
  • Assist relationship managers in onboarding new clients, including KYC, account setup, and documentation.
  • Proactively manage ongoing client requests and resolve service issues with a client-centric approach.
  • Coordinate and execute customized solutions for clients with unique requirements, such as tailored reporting, investment mandates, or cross-border transactions.
  • Collaborate with internal departments (investment, compliance, operations) to deliver bespoke client services efficiently.
  • Oversee the end-to-end client service process, ensuring adherence to regulatory standards and internal policies.
  • Monitor and track service delivery metrics, identifying areas for process improvement.
  • Ensure all client documentation and records are accurate and up-to-date.

Requirements

  • University graduated / Degree holder in Banking and Finance or related disciplines
  • 10+ years of experience in client service or operations within wealth management or private banking
  • Strong understanding of financial products, investment vehicles, and regulatory frameworks.
  • Practical experience and knowledge of Private Banking products and services, demonstrating a deep understanding of client needs within this specialized area.
  • Excellent communication and interpersonal skills, with a client-focused mindset.
  • Ability to manage multiple priorities and deliver under pressure.
  • High attention to detail and problem-solving abilities.
  • Proficiency in CRM and wealth management platforms.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function General Business
  • Industries Banking and Financial Services

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Customer Service Officer

Kowloon, Kowloon Jardine Restaurant Group

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Join to apply for the Customer Service Officer role at Jardine Restaurant Group

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at Jardine Restaurant Group

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Jardine Restaurant Group (JRG), a member of the Jardine Matheson Group, is one of the leading food and beverage groups in Asia. Headquartered in Hong Kong, JRG employs more than 25,000 people who share the passion for food, bringing simple joys of food with delightful experience to customers. Our passion, agility and innovation have helped us successfully broaden our portfolio and geographical footprint. The Group operates over 1,000 outlets under the KFC, Pizza Hut and PHD brands in Hong Kong, Macao, Myanmar, Taiwan, and Vietnam.

We are guided by our three core values agility, customer-centricity, and empathy (ACE), they are the guiding principles that help us navigate through the rapidly changing and hyper competitive market environment: We cultivate an adaptive and resilient spirit, foster empowerment and innovation that creates growth; We strive to bring the joy of food and beverages for people to love, with the best possible customer experience; We endeavour to be people-centric, respect differences while we collaborate, and aim to bring a positive impact to our world, sustainably.

Responsibilities:

  • Respond to customer inquiries, feedback, and complaints across various channels in a timely, professional, and empathetic manner
  • Deliver exceptional service by providing consultative solutions and proactively following up on cases to enhance customer satisfaction
  • Handle membership-related inquiries, including the reallocation and adjustment of membership points
  • Collaborate closely with internal departments to ensure efficient and effective resolution of customer issues
  • Conduct thorough investigations and root cause analyses, offering professional and practical solutions
  • Analyze customer feedback and inquiries to generate insightful Customer Service Reports for continuous improvement
  • Support the Restaurant Excellence Manager in executing projects and ad-hoc assignments as required

Requirement:

  • Higher Diploma or above
  • Minimum 3 years relevant work experience
  • Highly motivated, with a strong sense of responsibility and the ability to work independently
  • Collaborative team player with a genuine desire to contribute in a team-oriented environment
  • Excellent command of English, Cantonese, and Mandarin
  • Proficient in Chinese word processing, Microsoft Excel, and other Microsoft Office applications
  • Demonstrates a strong service mindset, is self-driven, detail-oriented, positive, and able to perform under pressure
  • Prior experience in the Food & Beverage or Retail industry is preferred
  • Immediate available is highly preferred

What we need:

Apply online with your CV and a cover Letter highlighting your experience, skills, and achievements.

Jardine Restaurant Group is responsible for ensuring that all personal information collected from each Candidate presented to Jardine Restaurant Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice.

To find out more about Our Businesses and Our People, please visit our website

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Food and Beverage Services

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Customer Service Ambassador

Kowloon, Kowloon Standard Chartered

Posted 3 days ago

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Job Summary
As a Customer Service Ambassador, you will provide outstanding customer service while skilfully promoting the up-selling and cross-selling of financial products and services to customers during their visits to our branches. You will oversee deposit and withdrawal transactions, present a range of banking services at the counters, and cultivate a warm relationship with both current and potential customers.

Job Summary
As a Customer Service Ambassador, you will provide outstanding customer service while skilfully promoting the up-selling and cross-selling of financial products and services to customers during their visits to our branches. You will oversee deposit and withdrawal transactions, present a range of banking services at the counters, and cultivate a warm relationship with both current and potential customers.
Key Responsibilities

  • To deliver exceptional services while facilitating the up-selling and cross-selling of financial products and services to customers engaging in transactions at our branches.
  • To assist the Senior Branch Operations & Service Manager to:
    • Achieve / exceed the business targets set.
    • Control and administer the daily operations of the Branch / Priority Banking Centre.
    • Ensure that efficient and high quality services are delivered to customers
  • To generate business through cross selling banking products to customers transacting at counters.
  • To ensure that the highest standard of service is provided to customers at all times.
  • To ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
  • To post all general ledger entries and ensure the books of the branch are balanced.
  • To update customers record to computer system and assist in general filing of bank record at branch.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
  • To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.
Skills And Experience
  • Anti-money Laundering Policies and Procedures
  • Engagement with customers
  • Comprehending the requirements and expectations of customers.
  • Experienced bank teller
  • Proficient in both English and Cantonese languages.
Our Ideal Candidate
About Standard Chartered
Prior teller experience is preferred and advantageous.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Banking

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Customer Service Executive

Kowloon, Kowloon Brink’s Inc

Posted 11 days ago

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Join to apply for the Customer Service Executive role at Brink’s Inc

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at Brink’s Inc

  • Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
  • Manage customer inquiries and service requests via phone calls and email conversations
  • Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
  • Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
  • Prepare import and export documents and handling customs declarations
  • Fulfill any additional tasks assigned by the team head or manager
Responsibilities
  • Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
  • Manage customer inquiries and service requests via phone calls and email conversations
  • Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
  • Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
  • Prepare import and export documents and handling customs declarations
  • Fulfill any additional tasks assigned by the team head or manager
Requirements
  • Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome
  • Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
  • Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
  • Proficient in using Microsoft Word, Excel and Outlook
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Truck Transportation

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Community Associate (Customer Service, Events and Sales)

Kowloon, Kowloon the Hive Hong Kong

Posted 3 days ago

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Community Associate (Customer Service, Events and Sales) Community Associate (Customer Service, Events and Sales)

2 days ago Be among the first 25 applicants

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.
The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
This role reports to the Location Manager and will be based on-site in Hong Kong.
Duties and Responsibilities

  • Deliver exceptional customer service to all members and visitors
  • Handle member's daily requests and all incoming enquiries
  • Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting)
  • Achieve occupancy goals through membership retention and closing new sales
  • Conduct informative tours to potential members and partners
  • Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
  • Contribute content to maintain our presence online and onsite via social media posts and promotional materials
  • Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning
Requirements
  • Personable with strong verbal and written communication
  • Exceptionally organised with the ability to multitask
  • Thrives under pressure and is solution-oriented
  • Detail-oriented and able to work under pressure and adapt to a fast-paced environment
  • A University Degree is an advantage
  • 2+ years of work experience in an Accounting or Finance related field
  • Proficient use of Microsoft Office and Google Suite
  • Bookkeeping knowledge
  • Previous experience in online accounting software such as Xero is an advantage
  • A good team player
  • Good business acumen
  • Prior experience in coworking, real estate, or startup business would be an advantage
  • Fluent in English
Benefits
  • Competative salary
  • Health care, including dental
  • Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" and leadership competencies
  • Personalised development plans and growth opportunities within the organisation
  • Team and community activities and annual company-wide events
  • Exclusive discounts at partnered restaurants, bars and gyms
  • Opportunities for local and international relocation
  • Paid volunteer day a year
  • Birthday leave
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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Customer Service Assistant - Part-time (Kowloon Bay Store)

Ngau Tau Kok, Kowloon DECATHLON HONG KONG

Posted 3 days ago

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Job Description

Customer Service Assistant - Part-time (Kowloon Bay Store) Customer Service Assistant - Part-time (Kowloon Bay Store)

1 week ago Be among the first 25 applicants

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$65.00/yr - HK$0.00/yr

Your Purpose
As a Customer Service Assistant , you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.
What You'll Be Doing

  • Greet users and assist with purchases
  • Process payments, returns, and answer simple queries
  • Prepare Click & Collect and online orders
  • Help with product exchanges and size suggestions
  • Support your team during busy weekends and holidays
Requirements
Who You Are
  • Enjoy helping people and solving small problems
  • Responsible, polite, and detail-focused
  • Able to work at least 2 shifts per week, including one weekend
  • No experience needed — training will be provided
Benefits
Why Join Us?
  • Flexible working hours
  • Sport allowance and staff discount
  • Energetic team and meaningful work
  • A place to grow and build confidence
Join the Sport Service Team
If you like people and like sport — this is for you!
Apply now and be part of something active. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Part-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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Sign in to set job alerts for “Customer Service Assistant” roles. Officer, Contact Center Customer Service

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Customer Service Advisor - Full-time (Kowloon Bay Store)

Ngau Tau Kok, Kowloon DECATHLON HONG KONG

Posted 10 days ago

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Job Description

Customer Service Advisor - Full-time (Kowloon Bay Store) Customer Service Advisor - Full-time (Kowloon Bay Store)

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by DECATHLON HONG KONG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

HK$17,000.00/yr - HK$1,000.00/yr

Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor , you are the front-line expert who handles transactions, returns, complaints , and delivers a smooth, joyful experience to every user.
What You'll Be Doing

  • Own the cashier and service desk zone
  • Manage returns, refunds, exchanges, and resolve user issues
  • Support Click & Collect, eCommerce, and Delivery services
  • Keep track of cash handling accuracy and systems updates
  • Collaborate with teammates during store opening/closing
  • Take part in layout, stock, and omnichannel service operations
Requirements
  • Friendly, calm, and solution-focused
  • Good communicator and enjoy working with people
  • Detail-oriented, reliable, and accurate with systems
  • Flexible with working hours (including weekends/public holidays)
  • Experience in customer service or retail is a plus
Benefits
Why Join Us?
We believe in growing together. Here's what you'll enjoy as a Decathlon teammate:
  • Performance Bonus based on your team's results
  • Staff Discount on all Decathlon products
  • Monthly Sports Allowance to support your active lifestyle
  • Health Insurance Coverage (medical & dental)
  • Birthday Leave, Wedding Leave, and Paid Annual Leave
  • MPF + Company Shareholding Scheme
  • Continuous training and career development, locally and globally
Let's Make Every Visit Memorable
Love helping people and solving problems? Apply now and bring sport to life with us. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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