What Jobs are available for Customer Service Representatives in Kowloon?

At
Morgan Advanced Materials
, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.

Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers.

Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air.

Key Figures:
Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities
Job Responsibility

• Handle customers' inquiry through email & phone including prepare quotation and invoice, materials ordering, arrangement of delivery, etc.
• Work closely with inter-company and keep track of the production and delivery status.
• Prepare reports and sales forecast as necessary.
• Maintain customer relations and contribute to long lasting customer satisfaction
• Perform general clerical and office administrative duties
• Assist Business Manager on handling all administrative jobs / other ad-hoc task

Qualifications
Job Requirements:

• F.6 or above
• Minimum 3 years of experience in sales support and customer service, prefer in E&M Industry
• Proficient in MS Office, Word and Excel
• Details-oriented, well organized and good interpersonal skills
• Willing to learn and able to work independently
• Good communication and customer service skills
• Proficient in English, Cantonese & Mandarin
• Immediate available or short notice is highly preferred

What we offer:

• 5-day work week, public holidays
• Double pay and performance bonus
• Medical and dental insurance
• On the job training

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer
Ind-1

職位描述

為配合客戶業務需要,香港電訊專業客服現正招聘上述職位。

Responsibilities 主要職責:

Handle customers' enquiries and complaints via telephone in a positive and professional manner為顧客提供優質的客戶熱線服務,解答電話查詢

Follow the pre-set procedure and workflow in order to complete daily job professionally 依據預先設定的工作程序和流程,專業地完成日常工作

Proactively learn and grasp latest knowledge/information so as to resolve and provide up to date and appropriate solutions to customers 主動學習並掌握最新相關知識/資訊,為客戶解決並提供最新及適切的解決方案

Record and follow up customer problems and complaints記錄並跟進客戶問題和投訴

Requirements 入職要求:

HKCEE/ HKDSE or above中五或香港中學文憑考試以上教育程度

Good command of both written and spoken English and Chinese能操流利廣東話,略懂英語、國語

Strong with customer services skills, telephone manner and communication skills具備良好客戶服務技能及溝通技巧

Customer-oriented, Pro-active, willing to learn, able to work independently 以客戶為先,積極主動,樂於學習,並且能獨立工作

Knowledge in computer applications e.g., Internet, Microsoft Office懂簡單電腦操作,包括中英文打字

Fresh Graduate will also be considered歡迎應屆畢業生

** Candidate with more experience will be considered for the position of Senior Customer Service Executive 具備有關客戶服務經驗會者可優先考慮高級電話客戶服務員**

Work location and schedules 工作地點及工作時間

Location: Mei Foo

工作地點: 美孚

Working days a week: 5 day (Mon – Sun)

工作時間: 每星期5天工作 (星期一至星期日)

Working hours: Shift duties ; 8.5 hours a shift

需輪班,每更8.5小時

Benefits 福利:

5-day work per week 五天工作週

Gratuity $6,000約滿酬金$,000

Late shift allowance 1,800/month夜班津貼,每月最高可達$1,800 (如適用)

tructured training programme完善在職培訓

Interested parties please click "Apply Now" button for application or WhatsApp for inquiry.

有意應徵者請按"立即申請"或透過Whatsapp 查詢

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( ), a copy of which will be provided immediately upon request.

香港電訊專業客服(HKT Teleservices International Limited), 為電訊盈科(PCCW Group)集團的子公司,自1998年起運營,是香港業務流程外包(BPO)行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案, 多年來為我們贏得了不少的獎項和榮譽。

憑藉全球商業網絡,我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安,設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。

我們專注於提供創新的數字客戶體驗(CX)解決方案,憑藉人工智能,尖端技術和高技能的團隊,為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。

Website:

Job Types: Temporary, Contract

Contract length: 6 months

Pay: $16, $18,000.00 per month

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Cantonese (Required)
• Mandarin (Required)

Work Location: In person

職位描述

為配合客戶業務需要,香港電訊專業客服現正招聘上述職位。

Responsibilities 主要職責:

Handle customers' enquiries and complaints via telephone in a positive and professional manner為顧客提供優質的客戶熱線服務,解答電話查詢

Follow the pre-set procedure and workflow in order to complete daily job professionally 依據預先設定的工作程序和流程,專業地完成日常工作

Proactively learn and grasp latest knowledge/information so as to resolve and provide up to date and appropriate solutions to customers 主動學習並掌握最新相關知識/資訊,為客戶解決並提供最新及適切的解決方案

Record and follow up customer problems and complaints記錄並跟進客戶問題和投訴

Requirements 入職要求:

HKCEE/ HKDSE or above中五或香港中學文憑考試以上教育程度

Good command of both written and spoken English and Chinese能操流利廣東話,略懂英語、國語

Strong with customer services skills, telephone manner and communication skills具備良好客戶服務技能及溝通技巧

Customer-oriented, Pro-active, willing to learn, able to work independently 以客戶為先,積極主動,樂於學習,並且能獨立工作

Knowledge in computer applications e.g., Internet, Microsoft Office懂簡單電腦操作,包括中英文打字

Fresh Graduate will also be considered歡迎應屆畢業生

** Candidate with more experience will be considered for the position of Senior Customer Service Executive 具備有關客戶服務經驗會者可優先考慮高級電話客戶服務員**

Work location and schedules 工作地點及工作時間

Location: Mei Foo

工作地點: 美孚

Working days a week: 5 day (Mon – Sun)

工作時間: 每星期5天工作 (星期一至星期日)

Working hours: Shift duties ; 8.5 hours a shift

需輪班,每更8.5小時

Benefits 福利:

5-day work per week 五天工作週

Gratuity $6,000約滿酬金$,000

Late shift allowance 1,800/month夜班津貼,每月最高可達$1,800 (如適用)

tructured training programme完善在職培訓

Interested parties please click "Apply Now" button for application or WhatsApp for inquiry.

有意應徵者請按"立即申請"或透過Whatsapp 查詢

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( ), a copy of which will be provided immediately upon request.

香港電訊專業客服(HKT Teleservices International Limited), 為電訊盈科(PCCW Group)集團的子公司,自1998年起運營,是香港業務流程外包(BPO)行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案, 多年來為我們贏得了不少的獎項和榮譽。

憑藉全球商業網絡,我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安,設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。

我們專注於提供創新的數字客戶體驗(CX)解決方案,憑藉人工智能,尖端技術和高技能的團隊,為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。

Website:

Job Types: Temporary, Contract

Contract length: 6 months

Pay: $16, $18,000.00 per month

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Cantonese (Required)
• Mandarin (Required)

Work Location: In person