211 Customer Service jobs in Hong Kong
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at Manulife
1 week ago Be among the first 25 applicants
Join to apply for the Customer Service Representative role at Manulife
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities
- Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
- Complete record updating in line with qualified standard within service time frames
- Provide support to agents, brokers and peers to resolve problems.
- Provide professional advice to help clients to resolve the administrative or operation issue.
- Liaise, coordinate and manage clients’ special request with various departments.
- Maintain good customer relationship and provide tailor made service to VIP clients.
- Support the handling of customer complaints
- Support to deliver customer service program or special project.
- Degree/diploma holder
- Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
- Responsible and attentive to details
- Good customer focus and follow-up skills
- Mature, independent, outgoing and able to work under pressure
- Excellent communication and presentation skills
- Strong PC and word processing skills (both English and Chinese)
- Excellent command of spoken and written English and Chinese, Putonghua is preferable
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Manulife by 2x
Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .
Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 6 days ago
Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)Wan Chai District, Hong Kong SAR 2 weeks ago
Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago
Tsuen Wan District, Hong Kong SAR 2 weeks ago
Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)Sha Tin District, Hong Kong SAR 3 weeks ago
Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Representative
Posted 25 days ago
Job Viewed
Job Description
**Position Responsibilities:**
+ Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
+ Complete record updating in line with qualified standard within service time frames
+ Provide support to agents, brokers and peers to resolve problems.
+ Provide professional advice to help clients to resolve the administrative or operation issue.
+ Liaise, coordinate and manage clients' special request with various departments.
+ Maintain good customer relationship and provide tailor made service to VIP clients.
+ Support the handling of customer complaints
+ Support to deliver customer service program or special project.
**Required Qualifications:**
+ Degree/diploma holder
+ Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
+ Responsible and attentive to details
+ Good customer focus and follow-up skills
+ Mature, independent, outgoing and able to work under pressure
+ Excellent communication and presentation skills
+ Strong PC and word processing skills (both English and Chinese)
+ Excellent command of spoken and written English and Chinese, Putonghua is preferable
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at Manulife
1 week ago Be among the first 25 applicants
Join to apply for the Customer Service Representative role at Manulife
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities
- Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
- Complete record updating in line with qualified standard within service time frames
- Provide support to agents, brokers and peers to resolve problems.
- Provide professional advice to help clients to resolve the administrative or operation issue.
- Liaise, coordinate and manage clients’ special request with various departments.
- Maintain good customer relationship and provide tailor made service to VIP clients.
- Support the handling of customer complaints
- Support to deliver customer service program or special project.
- Degree/diploma holder
- Around 3-5 years' relevant work experience, preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
- Responsible and attentive to details
- Good customer focus and follow-up skills
- Mature, independent, outgoing and able to work under pressure
- Excellent communication and presentation skills
- Strong PC and word processing skills (both English and Chinese)
- Excellent command of spoken and written English and Chinese, Putonghua is preferable
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Manulife by 2x
Get notified about new Customer Service Representative jobs in Hong Kong, Hong Kong SAR .
Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 6 days ago
Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)Wan Chai District, Hong Kong SAR 2 weeks ago
Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago
Tsuen Wan District, Hong Kong SAR 2 weeks ago
Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)Sha Tin District, Hong Kong SAR 3 weeks ago
Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Representative role at USANA Health Sciences
3 days ago Be among the first 25 applicants
Join to apply for the Customer Service Representative role at USANA Health Sciences
Get AI-powered advice on this job and more exclusive features.
Who We Are Looking For
We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.
Essential
- Daily administration of customer services function;
- Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
- Handles customer complaints in a timely and professional manner;
- Maintains utmost customer services relationship;
- Handles other ad-hoc duties as assigned.
Who We Are Looking For
We are looking for a skilled Customer Service Representative to join our team, servicing USANA’s Brand Partners and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provide solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.
Essential
What You Will Do as USANA's Customer Service Representative
- Daily administration of customer services function;
- Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person;
- Handles customer complaints in a timely and professional manner;
- Maintains utmost customer services relationship;
- Handles other ad-hoc duties as assigned.
- F.5 or above;
- Good PC knowledge;
- Good command of English, Cantonese and Putonghua;
- Able to work under pressure, patient with positive attitude and good communication skills;
- Willingness to work on shifts, Monday to Friday (working hours: 10:45a.m. - 8:15p.m.; or 11:45a.m. - 8:15p.m.) and on alternate Saturday (working hours: 10:45a.m. - 4:15p.m.).
- A minimum 1 year of customer service experience, with hotline experience is an added advantage.
About USANA
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.
USANA Health Sciences, Inc. will only collect personally identifiable information through direct contact from official HR personnel using an official business email address. If you receive a request to provide information via an unsecure or unofficial source, please disregard the email and contact USANA directly.Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Wellness and Fitness Services
Referrals increase your chances of interviewing at USANA Health Sciences by 2x
Get notified about new Customer Service Representative jobs in Causeway Bay, Hong Kong SAR .
Assistant Customer Service Manager, Customer Relations Corporate Customer Service Executive (Part-Time)Wan Chai District, Hong Kong SAR 3 days ago
Customer Care Advisor (English Speaking) Customer Service Advisor - Full-time (Central Store)Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 3 weeks ago
Customer Service Advisor - Full-time (Central Store)Hong Kong, Hong Kong SAR HK 17,000.00-HK 21,000.00 3 weeks ago
Officer, Service Analyst (Contact Center)Kowloon City District, Hong Kong SAR 2 weeks ago
Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Officer, Service Analyst (Contact Center)Kowloon City District, Hong Kong SAR 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSenior Customer Service Representative, Customer Call Centre
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Senior Customer Service Representative, Customer Call Centre role at Manulife
6 days ago Be among the first 25 applicants
Join to apply for the Senior Customer Service Representative, Customer Call Centre role at Manulife
Get AI-powered advice on this job and more exclusive features.
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative, Customer Call Centre with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities
- Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
- Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
- Provide support to management and recommend productivity/service improvements.
- Ensure accuracy and compliance of all requests to be completed with good quality standards.
- Support to management and recommend productivity/service improvements.
- Support ad-hoc tasks to achieve desired results of business needs.
- 3+ years of customer service experience preferred but not a must
- Fresh graduates will also be considered.
- HKDSE/HKCEE/ diploma qualification will be required
- IIQE 1,3,5 will be preferred
- Preferably worked previously in a call centre/ service centre environment
- Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
- Excellent telephone manner with good interpersonal skills
- Mature and pleasant personality
- Self-motivated and able to work independently
- Excellent service attitude and able to follow through on commitments to customers
- Adherence to quality standards
- Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
- Good communication skills in English and Chinese, both written and spoken
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Manulife by 2x
Get notified about new Senior Customer Service Representative jobs in Hong Kong, Hong Kong SAR .
Assistant Customer Service Manager, Customer Relations Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 1 week ago
Customer Success Manager - HongKong / Taipei / Delhi Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Senior Customer Service Officer - FMCG/Consumer Manager to Senior Manger, Customer Service (Credit Card)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSenior Customer Service Representative, Customer Call Centre
Posted 16 days ago
Job Viewed
Job Description
**Position Responsibilities:**
+ Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
+ Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
+ Provide support to management and recommend productivity/service improvements.
+ Ensure accuracy and compliance of all requests to be completed with good quality standards.
+ Support to management and recommend productivity/service improvements.
+ Support ad-hoc tasks to achieve desired results of business needs.
**Required Qualifications:**
+ 3+ years of customer service experience preferred but not a must
+ Fresh graduates will also be considered.
+ HKDSE/HKCEE/ diploma qualification will be required
+ IIQE 1,3,5 will be preferred
+ Preferably worked previously in a call centre/ service centre environment
+ Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
+ Excellent telephone manner with good interpersonal skills
+ Mature and pleasant personality
+ Self-motivated and able to work independently
+ Excellent service attitude and able to follow through on commitments to customers
+ Adherence to quality standards
+ Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
+ Good communication skills in English and Chinese, both written and spoken
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Be The First To Know
About the latest Customer service Jobs in Hong Kong !
Senior Customer Service Representative, Customer Call Centre
Posted 17 days ago
Job Viewed
Job Description
**Position Responsibilities:**
+ Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
+ Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
+ Provide support to management and recommend productivity/service improvements.
+ Ensure accuracy and compliance of all requests to be completed with good quality standards.
+ Support to management and recommend productivity/service improvements.
+ Support ad-hoc tasks to achieve desired results of business needs.
**Required Qualifications:**
+ 3+ years of customer service experience preferred but not a must
+ Fresh graduates will also be considered.
+ HKDSE/HKCEE/ diploma qualification will be required
+ IIQE 1,3,5 will be preferred
+ Preferably worked previously in a call centre/ service centre environment
+ Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
+ Excellent telephone manner with good interpersonal skills
+ Mature and pleasant personality
+ Self-motivated and able to work independently
+ Excellent service attitude and able to follow through on commitments to customers
+ Adherence to quality standards
+ Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
+ Good communication skills in English and Chinese, both written and spoken
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Senior Customer Service Representative, Customer Call Centre
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Senior Customer Service Representative, Customer Call Centre role at Manulife
6 days ago Be among the first 25 applicants
Join to apply for the Senior Customer Service Representative, Customer Call Centre role at Manulife
Get AI-powered advice on this job and more exclusive features.
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative, Customer Call Centre with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities
- Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers.
- Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.
- Provide support to management and recommend productivity/service improvements.
- Ensure accuracy and compliance of all requests to be completed with good quality standards.
- Support to management and recommend productivity/service improvements.
- Support ad-hoc tasks to achieve desired results of business needs.
- 3+ years of customer service experience preferred but not a must
- Fresh graduates will also be considered.
- HKDSE/HKCEE/ diploma qualification will be required
- IIQE 1,3,5 will be preferred
- Preferably worked previously in a call centre/ service centre environment
- Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred
- Excellent telephone manner with good interpersonal skills
- Mature and pleasant personality
- Self-motivated and able to work independently
- Excellent service attitude and able to follow through on commitments to customers
- Adherence to quality standards
- Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
- Good communication skills in English and Chinese, both written and spoken
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at Manulife by 2x
Get notified about new Senior Customer Service Representative jobs in Hong Kong, Hong Kong SAR .
Assistant Customer Service Manager, Customer Relations Officer, Contact Center Customer ServiceKowloon City District, Hong Kong SAR 1 week ago
Customer Success Manager - HongKong / Taipei / Delhi Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Senior Customer Service Officer - FMCG/Consumer Manager to Senior Manger, Customer Service (Credit Card)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Representative - Reputable Logistic Company
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Customer Service Representative - Reputable Logistic Company role at ConnectedGroup
Customer Service Representative - Reputable Logistic Company2 days ago Be among the first 25 applicants
Join to apply for the Customer Service Representative - Reputable Logistic Company role at ConnectedGroup
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from ConnectedGroup
Job Reference No.: A026633 (AKYS-882674)
Job Title: Customer Service Representative - Reputable Logistic Company
Job Summary:
Join a reputable logistics service provider as a customer services professional with good exposure to e-commerce business.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in both Mandarin and English.
- Assist with order processing, tracking, and resolution of shipping issues.
- Collaborate with internal teams to ensure timely and accurate delivery of services.
- Maintain high standards of customer satisfaction and service quality.
- Participate in Saturday rotation to support weekend operations.
Requirements:
- Higher diploma or equivalent; a degree in a related field is a plus.
- Excellent command of both written and spoken Mandarin and English.
- Proven experience in customer service, preferably in logistics or e-commerce.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Excellent communication skills and a customer-oriented mindset.
- Ability to work in a fast-paced environment and manage multiple tasks.
Interested parties please submit your CV to
For a more comprehensive list of current opportunities, please visit
Seniority level- Seniority level Entry level
- Employment type Full-time
- Job function Customer Service, Other, and Supply Chain
- Industries Consumer Services
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