1 Hospitality Workers jobs in Aberdeen
(Senior) Customer Service Officer (MPF Contribution Team)
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(Senior) Customer Service Officer (MPF Contribution Team) at HKT Enterprise Solutions
Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with call agents or may require calling the complainants. Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching / one to all communication. Other special tasks as assigned from Manager.
To succeed in this role:- University graduate or at least diploma level with pension and finance experience
- At least 2 years of MPF client service experience, both in employer and member level
- Strong MPF and related knowledge
- Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
- Familiar with checking customer profile with back-office system
- Fluent in English and Mandarin
- 14 days AL
- 17 days Public Holidays
- Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
- MPF / ORSO contribution
- Discretionary Bonus
- Scholarship for further studies
- Life insurance and medical benefits
- Family health benefits
- Free access to the company's amenities
- Entry level
- Full-time
- Customer Service
- Industries: Consumer Services and Insurance
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