Customer Service Representative APAC

Kwun Tong, Kowloon Carrier

Posted 27 days ago

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Job Description

**Country:**
Hong Kong
**Location:**
Unit 901, 9/F, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong
**Position** : **Customer Service Representative APAC at LenelS2**
**Reports to** : Supply Chain & Customer Service Manager APAC
**Location** : Hong Kong
**About LenelS2**
LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.
**Key Responsibilities**
+ _Answer incoming phone calls and email messages from customers for the following functions:_
+ _Order Processing / Order Status_
+ _Return Materials Authorizations_
+ _Pricing and Sales Quotations_
+ _General Customer Inquiries_
+ _Effectively resolve sensitive situations involving customer discrepancies_
+ _Perform order entry and respond to order inquiries from customers_
+ _Facilitate processing of return materials authorizations_
+ _Communicate and coordinate with internal departments acting as a liaison for our customers_
+ _Provide product pricing_
+ _Maintain required quality levels for phone and data entry activities_
+ _Follow pre-defined procedures to identify, evaluate and solve customer issues_
+ _Other tasks as assigned_
**Qualifications**
+ Communicate effectively in person, over the phone and through email communications
+ Problem solving
+ Analyzing information
+ Multi-tasking
+ Quality focused - Attention to detail
+ People oriented
**Benefits**
+ Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
+ Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
+ Experience and references in a customer service position.
+ Has initiative and takes ownership to follow through and resolve customer's issues.
+ Enjoys an action oriented hands-on growth environment
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
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Community Associate (Customer Service, Events and Sales

Sai Kung, New Territories the Hive Hong Kong

Posted 3 days ago

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Community Associate (Customer Service, Events and Sales Community Associate (Customer Service, Events and Sales

5 days ago Be among the first 25 applicants

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The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.
The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
This role reports to the Location Manager and will be based on-site in Hong Kong.
Duties and Responsibilities

  • Deliver exceptional customer service to all members and visitors
  • Handle member's daily requests and all incoming enquiries
  • Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting)
  • Achieve occupancy goals through membership retention and closing new sales
  • Conduct informative tours to potential members and partners
  • Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
  • Contribute content to maintain our presence online and onsite via social media posts and promotional materials
  • Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning
Requirements
  • 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
  • University Degree holder preferred
  • Ability to connect well with people; friendly and approachable
  • Possess strong communication and presentation skills
  • Exceptional organisational and multitasking skills
  • Reliable and self-driven, has the ability to work with teams and independently
  • Experience in Google Drive and Excel sheets would be an advantage
  • Must be fluent in English
Benefits
  • Competative salary
  • Health care, including dental
  • Training and development opportunities for "hard skills" and functional competencies as well as "soft skills" and leadership competencies
  • Personalised development plans and growth opportunities within the organisation
  • Team and community activities and annual company-wide events
  • Exclusive discounts at partnered restaurants, bars and gyms
  • Opportunities for local and international relocation
  • Paid volunteer day a year
  • Birthday leave
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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Customer Service / Recruitment Consultant – human resources / recruiting service (North Point/5[...]

North Point, Hong Kong JPC Corporation

Posted 15 days ago

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Customer Service / Recruitment Consultant – human resources / recruiting service (North Point/5 days work)

Join to apply for the Customer Service / Recruitment Consultant – human resources / recruiting service (North Point/5 days work) role at JPC Corporation

Customer Service / Recruitment Consultant – human resources / recruiting service (North Point/5 days work)

5 days ago Be among the first 25 applicants

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Company Description
Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing
JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.
Job Description
THE COMPANY :

  • Professional recruiting services & executive search firm with headquarters in Hong Kong
  • We are looking for CUSTOMER SERVICE / RECRUITMENT CONSULTANT - with details as follows :
The Job
  • Perform recruiting services focus in candidates side
  • Provide professional customer service to job seekers
  • Provide accurate job details to job seekers
  • Assist job seekers in resumes preparation
  • Arrange interviews for job seekers and follow up
  • Other paper work and coordination work
  • Tertiary education
  • 1+ year work experience in office environment
  • Experience in recruitment agency is a big plus
  • Mature character and attention to details
  • Enjoy communicating with people
  • Enjoy working in a small and busy office
  • Mon to Fri 9:30am - 6:30pm; 5 days work
  • Annual leave : 12 days
  • Office location : North Point close to MTR
TO APPLY For This Job Or Similar Jobs
Please attach your CV with salary expected to
JPC Recruiting Services was established in 1990.
We provide free job hunting services to job seekers.
To speed up our process, please do NOT send us download links.
Personal data provided by job applicants will be used for recruitment purpose only.
Your privacy is guaranteed. We will never give out, lease, or sell your personal information. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative and Human Resources
  • Industries Staffing and Recruiting and Human Resources Services

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Sign in to set job alerts for “Recruitment Consultant” roles. Recruitment Consultant (Fast-track Progression, Training Provided) Specialist, Talent Acquisition (Pilot Recruitment) Recruitment Consultant ( HK/ JP, Professional Career Path, Fast-track Progression) Recruitment Consultant (Fresh Grads Welcome) Senior Recruitment Consultant (Staffing) Senior Recruitment Consultant Tech or SCM Manager, Contract and Temporary Recruitment Senior Recruitment Consultant ( HK/ JP, Professional Career Path, Fast-track Progression) Assistant Manager, Business Development (Recruitment Agency) Senior / Principal Recruitment Consultant Senior Consultant - Legal Recruitment - Hong Kong Positions for Non-locally Trained Doctors without Full Registration with the Medical Council of Hong Kong (Limited Registration / Special Registration) Senior Consultant / Recruitment Consultant - Finance/IT/Web3/RPO Recruitment Management Trainee (Fast-track Progression, Training Provided) Specialist, Talent Acquisition (Cabin Crew Recruitment)

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CUSTOMER SERVICE - shipping company / forwarder / logistics / container feeder (Sheung Wan/5 da[...]

Sheung Wan, Hong Kong JPC Corporation

Posted 16 days ago

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CUSTOMER SERVICE - shipping company / forwarder / logistics / container feeder (Sheung Wan/5 days work)

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CUSTOMER SERVICE - shipping company / forwarder / logistics / container feeder (Sheung Wan/5 days work)

18 hours ago Be among the first 25 applicants

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Company Description
Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing
JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.
Job Description
THE COMPANY :

  • HK company over 40 years history
  • Shipping company, container feeder, forwarder & logistics service provider
  • We are looking for CUSTOMER SERVICE - with details as follows :
The Job
  • Responsible for customer inquiry, booking, pricing quotation and follow up on routing orders
  • Build and enhance relationship with existing customers and potential new customers
  • Able to handle customer enquiry, co-ordination with clients and factory
  • Provide internal support to the sales team
  • Report to Sales Manager
  • Tertiary education preferably in Logistics / Transportation / Business / Supply Chain Management or equivalent
  • 1+ years work experience in shipping / forwarders / logistics / feeders companies
  • An advantage if experience in customer service / operation / sales supporting or related
  • Proficient in written and spoken English, Chinese and Mandarin is preferred
  • Good computer knowledge in MS Office
  • Strong communicator and presenter, self motivated, team player, out-going and aggressive
  • Mon to Fri 9am-6pm; 5 days work
  • Annual leave : 12 days
  • Birthday leave
  • Medical insurance
  • Work-life balance
TO APPLY For This Job Or Similar Jobs
Please attach your CV with salary expected to
JPC Recruiting Services was established in 1990.
We provide free job hunting services to job seekers.
To speed up our process, please do NOT send us download links.
Personal data provided by job applicants will be used for recruitment purpose only.
Your privacy is guaranteed. We will never give out, lease, or sell your personal information. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Distribution and Business Development
  • Industries Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Packaging and Containers Manufacturing

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Get notified about new Customer Service Specialist jobs in Hong Kong, Hong Kong SAR .

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