12 Program Support jobs in Hong Kong

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BGC Hong Kong

Headquartered in London and New York, BGC Group (NASDAQ: BGC) is a leading global brokerage firm providing integrated voice and electronic services to wholesale market participates. We offer a full range of brokerage services across fixed income, rates, foreign exchange, equity derivatives, credit derivatives, futures and structured product markets.

ABOUT THIS ROLE:

A great opportunity exists for a Middle Office Support to be part of our team in Hong Kong. The candidate should be hard-working and demonstrate a good sense of adaptation and initiative in a fast-paced environment.

Key Responsibilities:

• Work within the Hong Kong Bonds desk to provide duties including but not limited to trade/data entry, tracking of pre-and-post trade numbers, trade confirmation, ensuring end-of-day figures are documented accurately complying with company procedures etc.
• Producing Daily P&L reports, trade reports and other ad-hoc duties
• Work closely with front office staff to resolve customers’ queries as they arise and escalate when appropriate
• Maintain up-to-date customer records using excel and internal systems
• Supporting the desk/team in administrative tasks when required

Key Requirements:

• Degree Holder
• Experience in trade support / middle office roles is a plus
• Any relevant work experience would be considered first
• Able to work in a fast-paced environment
• Good analytical and ability to work well under pressure
• Good spoken English and Cantonese
• Humble and willing to learn

All data collected will be treated strictly confidential and used for recruitment purpose only. We regret that only shortlisted candidates will be contacted.

• Seniority level Not Applicable

• Employment type Full-time

• Job function Administrative, Accounting/Auditing, and General Business
• Industries Financial Services and Banking

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Get notified about new Office Support Specialist jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 8 months ago

Central & Western District, Hong Kong SAR HK$25,000 - HK$29,000 2 weeks ago

Central & Western District, Hong Kong SAR 8 months ago

Wan Chai District, Hong Kong SAR 1 week ago

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Citi Kowloon City District, Hong Kong SAR

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
We’re currently looking for a high caliber professional to join our team as Officer , Equity Derivative Middle Office Support - Hybrid (Internal Job Title: Securities & Derivatives Intmd Analyst – C11) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
  

• Provide analytical and administrative support to Front Office Sales and Trading specifically around derivatives and securities transactions
• Maintain position records in coordination with the traditional trading desk assistant and / or trade processing functions
• Support trade capture management, Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
• Utilize data analysis tools and methodologies to make recommendations to senior management to support process improvement
• Design and analyze complex reports to support/control activities and make recommendations based on identified trends and facts
• Interpret data and recommend the launch of new products/ services or upgraded platforms that support pre-settlement processes and transaction capture functions
• Minimize bank risk, and provide solutions to reduce errors, and ensure adherence to audit and control policies
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps and formulate policies to streamline processes
• Provide informal guidance and/or on-the-job-training to new team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  

• 3-6 years of experience in a related role
• Relevant Degree or equivalent industry experience preferred
• Demonstrated project management skills
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills
• Bachelor’s degree/University degree or equivalent experience preferred
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Administrative
• Industries Banking, Financial Services, and Investment Banking

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Get notified about new Clerical Officer jobs in Kowloon City District, Hong Kong SAR .

Sha Tin District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 2 months ago

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My client, a leading financial institution with global offices, are currently seeking a dedicated application support analyst to provide technical support and ensure the smooth operation of their critical trading applications.

As a Front Office Support Engineer, you will play a vital role in supporting and maintaining the performance of key applications used in their hedge fund operations. Your responsibilities will include troubleshooting issues, coordinating with vendors, and collaborating with internal teams to deliver high-quality support services that meet the needs of their traders and analysts.

The role:

• Provide first and second line technical support, responding to user queries and issues in a timely and efficient manner.
• Monitor application performance, identify potential problems, and implement solutions to optimize system functionality.
• Work closely with traders, analysts, and IT teams to understand application requirements and provide tailored support solutions.
• Perform software installations, upgrades, and patches, following change management processes and ensuring system stability.
• Document support activities, resolutions, and system configurations to maintain accurate records and facilitate knowledge sharing.
• Contribute to the development and implementation of support processes, procedures, and best practices to enhance operational efficiency.

What you offer:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in application support within the financial services industry, preferably in a hedge fund or investment bank.
• Strong knowledge of financial applications, trading systems, and market data platforms.
• Proficiency in troubleshooting application issues, analyzing logs, and diagnosing root causes.
• Knowledge of Python a big plus
• Excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders.
• Ability to work well under pressure in a fast-paced environment and prioritize tasks effectively.

The sell:

• Market leading compensation
• Excellent benefits such as a comprehensive medical plan
• Stable environment coupled with growth opportunities

My client, a leading financial institution with global offices, is seeking a dedicated application support analyst to provide technical support and ensure the smooth operation of their critical trading applications.

As a Front Office Support Engineer, you will support and maintain the performance of key applications used in hedge fund operations. Your responsibilities include troubleshooting issues, coordinating with vendors, and collaborating with internal teams to deliver high-quality support services for traders and analysts.

Responsibilities:

• Provide first and second line technical support, responding to user queries promptly.
• Monitor application performance, identify potential issues, and implement solutions to optimize systems.
• Work with traders, analysts, and IT teams to understand requirements and provide tailored support.
• Perform software installations, upgrades, and patches following change management procedures.
• Document support activities, resolutions, and configurations for knowledge sharing.
• Develop and improve support processes, procedures, and best practices.

Requirements:

• Bachelor's degree in Computer Science, IT, or related field.
• Experience in application support within financial services, preferably hedge funds or investment banks.
• Knowledge of financial applications, trading systems, and market data platforms.
• Strong troubleshooting skills, log analysis, and root cause diagnosis.
• Python knowledge is a plus.
• Excellent communication and collaboration skills.
• Ability to work under pressure and prioritize tasks effectively.

What we offer:

• Market-leading compensation
• Comprehensive medical benefits
• Stable environment with growth opportunities

• Mid-Senior level

• Full-time

• Information Technology

This job posting is active and available for applications.

My client, a leading financial institution with global offices, is seeking a dedicated application support analyst to provide technical support and ensure the smooth operation of their critical trading applications.

As a Front Office Support Engineer, you will support and maintain the performance of key applications used in hedge fund operations. Your responsibilities include troubleshooting issues, coordinating with vendors, and collaborating with internal teams to deliver high-quality support services for traders and analysts.

Responsibilities:

• Provide first and second line technical support, responding to user queries promptly.
• Monitor application performance, identify potential issues, and implement solutions to optimize systems.
• Work with traders, analysts, and IT teams to understand requirements and provide tailored support.
• Perform software installations, upgrades, and patches following change management procedures.
• Document support activities, resolutions, and configurations for knowledge sharing.
• Develop and improve support processes, procedures, and best practices.

Requirements:

• Bachelor's degree in Computer Science, IT, or related field.
• Experience in application support within financial services, preferably hedge funds or investment banks.
• Knowledge of financial applications, trading systems, and market data platforms.
• Strong troubleshooting skills, log analysis, and root cause diagnosis.
• Python knowledge is a plus.
• Excellent communication and collaboration skills.
• Ability to work under pressure and prioritize tasks effectively.

What we offer:

• Market-leading compensation
• Comprehensive medical benefits
• Stable environment with growth opportunities

• Mid-Senior level

• Full-time

• Information Technology

This job posting is active and available for applications.

Join to apply for the Senior Project Support Specialist role at CLP

1 week ago Be among the first 25 applicants

Join to apply for the Senior Project Support Specialist role at CLP

Senior Project Support Specialist

The Project Support Specialist will primarily report to the Assistant Manager of Training and Quality Assurance, supporting training development, delivery, and knowledge management. The role also requires close collaboration with the Process Improvement Team, contributing to workflow analysis, SOP development, and service enhancement initiatives.

Job Duties

Project Implementation & Support:

• Provide hands-on support during project launches and implementation phases, ensuring smooth execution and timely resolution of project-related tasks and operational issues.
• Assist in coordinating User Acceptance Testing (UAT), including test planning, feedback collection, and validation of project requirements.
  
  

• Provide hands-on support during project launches and implementation phases, ensuring smooth execution and timely resolution of project-related tasks and operational issues.
• Assist in coordinating User Acceptance Testing (UAT), including test planning, feedback collection, and validation of project requirements.
  
  

• Develop comprehensive training materials and resources to support knowledge transfer during new project rollouts.
• Conduct workshops and training sessions to equip staff with essential skills and procedural knowledge.
• Support change management initiatives by facilitating training activities during system transitions.
  
  

• Support process mapping activities during the transition from legacy systems to new platforms.
• Participate in Functional Design (FD) reviews to ensure alignment with business requirements.
• Collaborate with cross-functional teams to ensure smooth integration of new systems and processes.
  
  

• Evaluate existing workflows to identify inefficiencies and recommend process enhancements.
• Assist in developing new Standard Operating Procedures (SOPs) and guidelines aligned with updated processes.
  
  

• Drive a customer-centric culture within the organization to enhance satisfaction and loyalty while developing and managing timelines, budgets, and logistics for various marketing events.
• Collaborate with cross-functional teams to identify opportunities for service improvements, design call scripts, and agent training materials to upskill agents on best practices for customer service and call handling.
• Other ad hoc duties as assigned.
  
  

• A recognized degree in business or related discipline(s) with at least 5 years’ customer services experience; or associated degree / high diploma with at least 8 years’ customer service or call center experience.
• Experience in event planning or marketing is highly desirable, preferably in a corporate environment
• Good stress management, strong passion to uplift service standard
• Good leadership, interpersonal and presentation skills, and able to work independently
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
• Practical knowledge of operations and activities of call center, including extensive knowledge and experience in SAP, Customer Care and Marketing System (CCMS) and Oracle, ERP system
• High commitment, energy level and drive to achieve or even excel targets. Strong potential and willingness to take up jobs with different nature or expanded scope
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Utilities

Referrals increase your chances of interviewing at CLP by 2x

Get notified about new Senior Support Specialist jobs in Hong Kong SAR .

New Territories, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 day ago

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Join to apply for the Senior Project Support Specialist role at CLP

1 week ago Be among the first 25 applicants

Join to apply for the Senior Project Support Specialist role at CLP

Senior Project Support Specialist

The Project Support Specialist will primarily report to the Assistant Manager of Training and Quality Assurance, supporting training development, delivery, and knowledge management. The role also requires close collaboration with the Process Improvement Team, contributing to workflow analysis, SOP development, and service enhancement initiatives.

Job Duties
Project Implementation & Support:

• Provide hands-on support during project launches and implementation phases, ensuring smooth execution and timely resolution of project-related tasks and operational issues.
• Assist in coordinating User Acceptance Testing (UAT), including test planning, feedback collection, and validation of project requirements.
  

• Provide hands-on support during project launches and implementation phases, ensuring smooth execution and timely resolution of project-related tasks and operational issues.
• Assist in coordinating User Acceptance Testing (UAT), including test planning, feedback collection, and validation of project requirements.
  

• Develop comprehensive training materials and resources to support knowledge transfer during new project rollouts.
• Conduct workshops and training sessions to equip staff with essential skills and procedural knowledge.
• Support change management initiatives by facilitating training activities during system transitions.
  

• Support process mapping activities during the transition from legacy systems to new platforms.
• Participate in Functional Design (FD) reviews to ensure alignment with business requirements.
• Collaborate with cross-functional teams to ensure smooth integration of new systems and processes.
  

• Evaluate existing workflows to identify inefficiencies and recommend process enhancements.
• Assist in developing new Standard Operating Procedures (SOPs) and guidelines aligned with updated processes.
  

• Drive a customer-centric culture within the organization to enhance satisfaction and loyalty while developing and managing timelines, budgets, and logistics for various marketing events.
• Collaborate with cross-functional teams to identify opportunities for service improvements, design call scripts, and agent training materials to upskill agents on best practices for customer service and call handling.
• Other ad hoc duties as assigned.
  

• A recognized degree in business or related discipline(s) with at least 5 years’ customer services experience; or associated degree / high diploma with at least 8 years’ customer service or call center experience.
• Experience in event planning or marketing is highly desirable, preferably in a corporate environment
• Good stress management, strong passion to uplift service standard
• Good leadership, interpersonal and presentation skills, and able to work independently
• Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
• Practical knowledge of operations and activities of call center, including extensive knowledge and experience in SAP, Customer Care and Marketing System (CCMS) and Oracle, ERP system
• High commitment, energy level and drive to achieve or even excel targets. Strong potential and willingness to take up jobs with different nature or expanded scope
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Utilities

Referrals increase your chances of interviewing at CLP by 2x

Get notified about new Senior Support Specialist jobs in Hong Kong SAR .

New Territories, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 day ago

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1 day ago Be among the first 25 applicants

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.

Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.

Together, we can create immersive experiences that resonate with players worldwide.

WHAT WE ARE LOOKING FOR

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.

Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

RESPONSIBILITIES

• Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations : Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
• Performance Management : Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
• Recruitment & Training : Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
• Process Improvement : Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
• Risk Management : Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
• Documentation : Ensure all project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration : Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration : Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management : Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management : Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & Security : Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

THE IDEAL PROFILE

• A deep passion for mobile games with a solid understanding of how gaming communities work.
• Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
• At least 3 years in a similar management role with proven experience managing teams of over 50 members.
• Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
• Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
• Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
• Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
• Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
• Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.

WHY JOIN US?

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

• Seniority level Associate

• Employment type Full-time

• Job function Project Management and Customer Service
• Industries Translation and Localization and Computer Games

Referrals increase your chances of interviewing at TransPerfect Games by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.

Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.

Together, we can create immersive experiences that resonate with players worldwide.

WHAT WE ARE LOOKING FOR

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.

Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

RESPONSIBILITIES

• Reporting & Analytics : Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations : Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership : Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
• Performance Management : Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
• Recruitment & Training : Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
• Process Improvement : Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
• Risk Management : Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
• Documentation : Ensure all project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration : Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration : Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management : Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management : Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & Security : Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

THE IDEAL PROFILE

• A deep passion for mobile games with a solid understanding of how gaming communities work.
• Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
• At least 3 years in a similar management role with proven experience managing teams of over 50 members.
• Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
• Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
• Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
• Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
• Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
• Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.

WHY JOIN US?

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

• Seniority level Associate

• Employment type Full-time

• Job function Project Management and Customer Service
• Industries Translation and Localization and Computer Games

Referrals increase your chances of interviewing at TransPerfect Games by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.