4 Senior Management jobs in Tsuen Wan
Management Trainee
Kowloon Bay
Expeditors
Posted 27 days ago
Job Viewed
Job Description
Expeditors Hong Kong Limited
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 331 locations in 109 countries on six continents.
As a service-based company, we don't own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ To undergo various product, functional and management training within Asia region.
+ To be familiarized with Expeditors' culture, structure, products, systems, policies and procedures, workflow and standards.
+ To develop knowledge base and skill sets necessary for future management assignment.
+ To perform additional duties and projects as assigned by the management to meet the branch and regional development needs and objectives.
+ University graduate with at least 1-2 years working experience in logistics field is highly preferable.
+ Fresh graduates with positive attitude are welcome.
+ Excellent written and spoken English.
+ Good communication, presentation and interpersonal skills.
+ Strong PC knowledge.
+ Good team player.
+ Strong analytical mind with keen business acumen, ambitious and self-motivated.
+ Willing to travel and be relocated.
Fluent in written and Spoken English & Mandarin and must be presentable. Have a clear vision on the position applied and a close business relationship with shipping lines is necessary.
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 331 locations in 109 countries on six continents.
As a service-based company, we don't own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ To undergo various product, functional and management training within Asia region.
+ To be familiarized with Expeditors' culture, structure, products, systems, policies and procedures, workflow and standards.
+ To develop knowledge base and skill sets necessary for future management assignment.
+ To perform additional duties and projects as assigned by the management to meet the branch and regional development needs and objectives.
+ University graduate with at least 1-2 years working experience in logistics field is highly preferable.
+ Fresh graduates with positive attitude are welcome.
+ Excellent written and spoken English.
+ Good communication, presentation and interpersonal skills.
+ Strong PC knowledge.
+ Good team player.
+ Strong analytical mind with keen business acumen, ambitious and self-motivated.
+ Willing to travel and be relocated.
Fluent in written and Spoken English & Mandarin and must be presentable. Have a clear vision on the position applied and a close business relationship with shipping lines is necessary.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Manager, Service Management
Kwun Tong, Kowloon
The Cigna Group
Posted 14 days ago
Job Viewed
Job Description
The incumbent role will work directly with Head of Quality Enhancement and Service Management to manage the resolutions of a wide range of regulatory / customer complaints, market conduct and service coordination issues of all business lines of Cigna HK including Local Individual Health (LIH) & Group Health Business (GHB). The incumbent will work closely with all key stakeholders and section heads across Cigna HK to manage the resolution of issues and corrective actions whilst also liaising with internally enterprise risk management, legal and compliance and external insurance authorities (including but not limited to IA, ICB, HHB, Consumer Council, PCPD, Small Claims Tribunal and Legislative Council).
**Job Responsibilities:**
+ Assist Head of Quality Enhancement & Service Management to implement complaint management framework and to manage the complaint governance strategy and policy / procedure / guidelines to meet client satisfaction, internal and external requirements;
+ Effectively manage regulatory / customer complaints received via various channels;
+ Conduct detailed and thorough investigation into complaints with internal and external parties independently and strictly in accordance with guidelines;
+ Propose resolutions to complaints and ensure they are in line with the overall business strategic goals;
+ Prepare investigation report, analyze customer feedback and conduct root cause analysis, assist in improving service delivery and liaise with respective business / operations teams on the development and implementation of effective remedial actions and long-term solutions;
+ Act as the contact point between the Company and Regulators on Complaint Management, ensure appropriate actions are taken in accordance to the related guidelines / policies set forth by the Company and regulators;
+ Provide regular reports with detailed analysis on handling, and lessons learnt and influence the future actions of service areas to improve performance, overall client satisfaction with the complaint process with first time resolution.
+ Provide coaching / training to junior staff.
**Job Requirements:**
+ University degree in a related discipline or relevant experience;
+ Minimum of 6 years' work experience in complaint handling or Customer Service Management in insurance or financial industry of which at least 3 years in supervisory role;
+ Sound knowledge of Insurance Products;
+ Strong self-motivation with good communication, negotiation and interpersonal skills;
+ Strong driver role and ownership to deliver result within tight timeline;
+ Excellent written and verbal communication skills in English and Chinese;
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers;
+ Proficient in PC skill especially Excel and Chinese Word Processing.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
**Job Responsibilities:**
+ Assist Head of Quality Enhancement & Service Management to implement complaint management framework and to manage the complaint governance strategy and policy / procedure / guidelines to meet client satisfaction, internal and external requirements;
+ Effectively manage regulatory / customer complaints received via various channels;
+ Conduct detailed and thorough investigation into complaints with internal and external parties independently and strictly in accordance with guidelines;
+ Propose resolutions to complaints and ensure they are in line with the overall business strategic goals;
+ Prepare investigation report, analyze customer feedback and conduct root cause analysis, assist in improving service delivery and liaise with respective business / operations teams on the development and implementation of effective remedial actions and long-term solutions;
+ Act as the contact point between the Company and Regulators on Complaint Management, ensure appropriate actions are taken in accordance to the related guidelines / policies set forth by the Company and regulators;
+ Provide regular reports with detailed analysis on handling, and lessons learnt and influence the future actions of service areas to improve performance, overall client satisfaction with the complaint process with first time resolution.
+ Provide coaching / training to junior staff.
**Job Requirements:**
+ University degree in a related discipline or relevant experience;
+ Minimum of 6 years' work experience in complaint handling or Customer Service Management in insurance or financial industry of which at least 3 years in supervisory role;
+ Sound knowledge of Insurance Products;
+ Strong self-motivation with good communication, negotiation and interpersonal skills;
+ Strong driver role and ownership to deliver result within tight timeline;
+ Excellent written and verbal communication skills in English and Chinese;
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers;
+ Proficient in PC skill especially Excel and Chinese Word Processing.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
This advertiser has chosen not to accept applicants from your region.
1
Assistant Manager, Client Management
Kwun Tong, Kowloon
The Cigna Group
Posted 15 days ago
Job Viewed
Job Description
**Job Responsibilities:**
+ Develop strategic relationships with the client/broker contacts within the assigned client portfolio base to support their strategic objectives and grow the Group Insurance business.
+ Manage client engagements by ensuring best-in-class service delivery and customer satisfaction.
+ Help client understands the health profile of their insured members and make informed decisions on company benefit offering through the use of experience analytics and reviews.
+ Negotiate and finalize the renewal of each assigned client contract.
+ Support client/broker's day-to-day activities such as escalated claims and billing enquiries
+ Identify and facilitate growth opportunities within relationships and beyond.
+ To be a trusted manager for the needs of our assigned clients, by presenting ideas and solutions based on customers' strategic goals to our senior leaders, sales leaders, and peers.
+ Assist in the continually development of Cigna's value proposition and strategic business goals.
+ Partner with Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team
+ Work closely with internal teams to support the continuous enhancement of process efficiency, service excellence, and go-to market strategy and execution.
+ Potentially to support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross-region Cigna engagement.
**Job Requirements:**
+ Bachelor's degree holder with 3 to 5 years relevant experience in insurance, customer servicing, strategic relationship management in Group business environment
+ Excellent analytical mindset. Candidates with analytical experience is a plus.
+ Sound interpersonal skill to work with multiple stakeholders and distribution channels.
+ Well communicate complex concepts in a clear and concise fashion
+ Good command of English and Chinese
+ Strong can-do attitude and as a good team player
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
+ Develop strategic relationships with the client/broker contacts within the assigned client portfolio base to support their strategic objectives and grow the Group Insurance business.
+ Manage client engagements by ensuring best-in-class service delivery and customer satisfaction.
+ Help client understands the health profile of their insured members and make informed decisions on company benefit offering through the use of experience analytics and reviews.
+ Negotiate and finalize the renewal of each assigned client contract.
+ Support client/broker's day-to-day activities such as escalated claims and billing enquiries
+ Identify and facilitate growth opportunities within relationships and beyond.
+ To be a trusted manager for the needs of our assigned clients, by presenting ideas and solutions based on customers' strategic goals to our senior leaders, sales leaders, and peers.
+ Assist in the continually development of Cigna's value proposition and strategic business goals.
+ Partner with Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team
+ Work closely with internal teams to support the continuous enhancement of process efficiency, service excellence, and go-to market strategy and execution.
+ Potentially to support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross-region Cigna engagement.
**Job Requirements:**
+ Bachelor's degree holder with 3 to 5 years relevant experience in insurance, customer servicing, strategic relationship management in Group business environment
+ Excellent analytical mindset. Candidates with analytical experience is a plus.
+ Sound interpersonal skill to work with multiple stakeholders and distribution channels.
+ Well communicate complex concepts in a clear and concise fashion
+ Good command of English and Chinese
+ Strong can-do attitude and as a good team player
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
This advertiser has chosen not to accept applicants from your region.
2
Management Trainee - Food & Beverage - Hyatt Regency Hong Kong, Sha Tin
Sha Tin, New Territories
Hyatt Regency
Posted 10 days ago
Job Viewed
Job Description
Organization: Hyatt Regency Hong Kong Sha Tin
Summary: You will be responsible for assisting with the efficient running of the department in line with Hyatt Hotels Corporation's corporate strategies and brand standards, while meeting employee, guest, and owner expectations. The Management Trainee - Food & Beverage will undergo a one-year intensive training in our Food & Beverage Department, preparing the candidate to assume a supervisory position upon successful completion of the program.
Qualifications: Ideally hold a relevant degree or diploma in Hospitality or Tourism Management. Preferably have work experience in hotel food & beverage operations. Excellent customer service, communication, and interpersonal skills are essential.
Seniority level- Internship
- Full-time
- Management
- Hospitality
Referrals increase your chances of interviewing at Hyatt Regency by 2x.
Location: Wan Chai District, Hong Kong SAR
Posted: 1 week ago
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior management Jobs in Tsuen Wan !
3