7 Technical Roles jobs in Tsuen Wan

Job Responsibilities

• Handle communication with customer for assigned projects and other enquiries
• Coordinate, monitor and control project activities
• Proactive project status monitoring and management
• Closely work with various internal teams and external parties to deliver outcomes to customers
• Maintain good relationship with customers
• Other duties as assigned by supervisor

Job Requirements

• Bachelor's degree or equivalent from a recognized institution.
• Strong command of English, Putonghua and Cantonese to ensure effective communication in a multilingual environment.
• Good inter-personal skills to liaise with various parties
• Fast learner and eager to learn
• Self-driven, self-discipline and diligent to work independently under pressure to meet tight schedule
• Critical thinking, detail-minded with good problem-solving skills
• Flexible and adaptable to changes
• Team-oriented

Other Benefits

• Public Holidays
• Double Pay and Performance Bonus
• Medical, Dental and Life Insurance
• Annual Leave, Service Anniversary Leave, Maternity Leave, Paternity Leave, Marriage Leave, Compassionate Leave
• Company Outing Allowance
• Long Service Award
• Festival Bonus and Special Gratuity
• On-the-job training as well as Training Sponsorship/ Subsidies

Applications:

Interested parties please send your full resume with expected salary and date available to the Human Resources Department by clicking "Apply Now".

All information received will be kept in strict confidence and used for employment purpose only. Applicants who are not invited for interview within 5 weeks may assume their applications unsuccessful and their data will be retained for 6 months for other suitable vacancies in our organization and thereafter destroyed.

It's fun to work at a company where people truly believe in what they are doing

Job Description:
Job Summary
The Technical Support Engineer is responsible for providing technical support, ensuring efficient resolution of technical issues. This role involves managing project deliverables, providing customer service, and collaborating with other departments.

Essential Job Responsibilities

• Provide technical support to ensure efficient resolution of technical issues.
• Manage project deliverables, ensuring they meet the required standards and are delivered on time.
• Collaborate with other departments to ensure alignment and coordination of technical support activities.
• Provide customer service to address inquiries and resolve issues related to technical support.
• Implement quality control measures to maintain the integrity of technical support outputs.
• Analyze data to identify trends and make informed decisions regarding technical support operations.
• Monitor technical support performance and implement strategies to improve efficiency and reduce costs.

Qualifications & Requirements
Education:

• Required: High school diploma or equivalent.
• Preferred: Associate or bachelor's degree in a related field.

Experience:

• Required: Minimum of 2 years of experience in technical support or a related field.
• Preferred: Experience in a similar role within the same industry.

Skills:

• Communication
• Completeness
• Customer Relationship Management (CRM)
• Customer Service
• Detail-Oriented
• End-to-End Project Management
• Information Technology Infrastructure Library (ITIL)
• Office Administration
• Professional Collaboration
• Project Deliverables
• Reporting and Analysis
• Supervisory Management
• Task Management
• Technical Knowledge
• Technical Support
• Time Management

Certifications:

• Required: None.
• Preferred: Certification in technical support or a related field.

Physical Requirements:

• Ability to work in a fast-paced environment with tight deadlines.
• Ability to handle confidential information with discretion.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Requirements :

- Location: Yuen Long

- 5 – 6 days/week

- Form 6 or above in Information Technology or related disciplines.

- Good command in English and fluent in Chinese.

- At least 3-4 years working experience in IT Technical Support.

- Good experience in Windows platforms, Email System, POS and MS Applications.

- Knowledge in networking equipment and products is a must.

- Knowledge in ERP, Web and programming is preferable.

- Work independently, under pressure, self-motivated and good team player.

- Good analytical, problem-solving and user support skills.

- Immediate availability is preferred.

Responsibilities ;

- Provide daily helpdesk and technical support services to end-users.

- Provide trouble shooting, hardware maintenance and software installation services.

- To coordinate with external vendors for hardware purchase and maintenance matters.

- Onsite support may require for POS shop users support.

- Assist Senior Officer to monitor and administer ERP and POS Systems.

- Assist Senior Officer to prepare ERP reports.

- Assist Senior Officer to maintenance routine system/data backup.

- Assist in IT assets and inventory update/control.

- Assist in IT related projects and ad-hoc duties.

The Expert in Technical Support - Data Center Cooling Systems is a critical role responsible for providing expert-level technical support, troubleshooting, and knowledge leadership within the Services Line of Business. This role focuses on ensuring optimal performance and reliability of data center cooling equipment and systems. The Expert will act as a Level 3 escalation point for complex technical issues, coming from field services, partners, and Level 2 support, and drive continuous improvement in service quality. This position also leads technical content development for service representative tools and fosters a strong knowledge-sharing network among technical experts.

If you're openminded and your mindset is oriented to help others, you'll be welcome

Responsibilities:

Expert Technical Support & Troubleshooting:

• Provide expert-level technical support for data center cooling equipment and systems, including but not limited to chillers, CRAC/CRAH units, cooling towers, and associated control systems.
• Diagnose and resolve complex technical issues reported from customer sites, field services, partners, and L2 support.
• Conduct remote and on-site troubleshooting as needed, utilizing advanced diagnostic tools and techniques.
• Escalate critical issues to engineering or vendor support as required, while maintaining ownership of resolution.
• Provide direct technical support to customers as needed, particularly for critical or escalated issues.
• Maintain a strong understanding of customer needs and expectations.
• Actively participate in customer feedback loops to improve service offerings.

Field Services & Partner Enablement:

• Provide technical guidance and support to field service representatives and partners, enabling them to effectively resolve customer issues.
• Develop and deliver technical training and knowledge transfer sessions to enhance the capabilities of field services and partners.
• Assist in developing and refining service procedures and best practices.

Service Quality Improvement:

• Analyze service data and customer feedback to identify recurring technical issues and areas for improvement.
• Develop and implement solutions to enhance service quality, reduce downtime, and improve customer satisfaction.
• Participate in root cause analysis investigations and implement corrective and preventive actions.

Knowledge Management & Content Development:

• Lead the development and maintenance of technical knowledge content for service representative tools, including troubleshooting guides, technical bulletins, and best practice documents.
• Ensure technical content is accurate, up-to-date, and easily accessible to field services, partners, and L2 support.
• Create and maintain a comprehensive knowledge base of data center cooling systems and troubleshooting techniques.

Expert Network Leadership:

• Build and lead a network of technical experts, fostering collaboration and knowledge sharing.
• Organize regular technical meetings and knowledge-sharing sessions.
• Act as a mentor and provide guidance to L2 technical staff.
• Actively engage with the expert network to engage when needed, gain feedback, and improve the service offering.

Technical Activities Leadership

• Lead all the technical activities related to services execution.
• Ensure all technical activities are executed according to best practices and company guidelines.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 5+ years of experience in technical support, field services, or engineering related to data center cooling systems.
• Extensive knowledge of data center systems and cooling equipment, including chillers, CRAC/CRAH units, cooling towers, and associated control systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in developing and delivering technical training.
• Strong understanding of data center infrastructure and operations.
• Experience with building and leading technical expert networks.
• Experience with creating and managing technical documentation.

Schedule: Full-time

Req: 009ICB

Join to apply for the Technical Support Engineer role at CL Technical Services Limited.

• Coordinate with internal and external parties to ensure smooth operation of iAM Smart mobile registration services, kiosks, and tablets.
• Provide technical and administrative support for mobile counters and registration devices.
• Monitor contractor performance and review submitted deliverables to ensure compliance and quality.
• Conduct inspections and quality checks of mobile registration services and devices at designated counters.
• Deliver on-site support and facilitate registration services for the public.
• Perform routine checks on self-registration kiosks located across various districts.
• Conduct User Acceptance Testing (UAT) for system enhancements.
• Maintain documentation and training materials; deliver training sessions to contractor trainers.
• Compile statistical reports and maintain project documentation.
• Carry out other duties as assigned by supervisors.

• Higher Diploma or above in Information Technology or equivalent
• At least 3 years of working experience in supporting kiosks, tablets and mobile devices
• Solid experience in monitoring contractors
• Experience in conducting User Acceptance Tests of software applications/apps
• Experience in configuration on mobile devices such as biometrics, NFC and security settings, connection
• Good command of both spoken and written Chinese and English

• Seniority level: Mid-Senior level
• Employment type: Full-time

• Engineering and Information Technology

• Translation and Localization, Airlines and Aviation, and Truck Transportation

• Wan Chai District, Hong Kong SAR
• Salary: HK$0,000.00 - HK 30,000.00 per month

Get notified about new Technical Support Engineer jobs in Hong Kong, Hong Kong SAR.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Broadridge
Broadridge Financial Solutions (NYSE: BR) is a global fintech leader, delivering advanced technology-driven solutions to the financial services industry. With a presence in over 90 countries and more than 50 years of experience, Broadridge helps clients transform their businesses and drive growth. Our innovative, client-focused culture empowers our talented teams to deliver efficiency, insight, and security to organizations around the world.

Role Overview
We are looking for an experienced Technical Product Support Analyst to manage our post-trade operations and resolve complex business and technical issues for our Hong Kong clients. In this role, you will act as the escalation point for product-related support, oversee enhancement delivery, and serve as a key liaison between clients, internal product teams, and technical experts across APAC.

This position requires strong problem-solving skills, solid experience in post-trade operations, and the ability to communicate effectively with stakeholders in a fast-paced financial services environment.

Key Responsibilities
Technical & Business Support

• Serve as the primary support contact for Hong Kong-related product issues, ensuring timely resolution and stakeholder updates.
• Troubleshoot complex system and application problems, coordinating with technical teams in Asia Pacific.
• Apply, test, and verify product patches before deployment to UAT or production.
• Monitor system health, perform root cause analysis, and recommend preventive measures.

Product Enhancements & Delivery

• Gather and interpret client requirements for new features or changes in the HK market context.
• Prepare functional and/or technical specifications with clear documentation.
• Oversee development, testing, and deployment of product enhancements.
• Lead client support during User Acceptance Testing (UAT) and ensure smooth go-live execution.

Client & Stakeholder Engagement

• Build strong relationships with key clients and internal teams.
• Participate in regular client meetings, provide progress updates, and follow up on agreed actions.
• Act as a trusted advisor to clients on system capabilities, enhancements, and operational best practices.

Your Profile

• 5+ years of experience in technical product support, business analysis, or systems implementation
• within financial services or fintech.
• Bachelor's degree in computer science, engineering, finance/business, or a related field.
• Strong knowledge of Hong Kong financial market operations (securities, clearing, settlements, etc.).
• Strong SQL skills for data investigation and reporting.
• Ability to read and understand Java or C code for troubleshooting purposes.
• Proven troubleshooting experience across application and data layers.
• Solid understanding of system/application support processes, with experience in patch management, testing, and release coordination.
• Proven track record of managing client-facing projects or support cases from initiation to resolution.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills in English; proficiency in Cantonese and/or Mandarin is highly desirable.
• Basic Linux navigation and familiarity with shell scripting is a plus.

What You'll Gain

• Opportunity to support mission-critical Hong Kong market systems for leading financial institutions.
• Global and regional exposure and collaboration with teams in Hong Kong, India, and Japan.
• Client-facing role with high visibility to senior stakeholders.
• A collaborative culture that values problem-solving, accountability, and professional growth

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.