What Jobs are available for Telephone Operator in Hong Kong?

CK Hutchison, head office of a diversified group of companies with about 16,000 employees in Hong Kong and an additional 293,000 employees worldwide, invites high calibre and self-motivated individuals to join our organisation.

Responsibilities:

• Deliver professional guest services at reception area, including greeting visitors and assisting VIPs
• Handle incoming calls / faxes and direct them to relevant parties
• Manage conference room reservations and coordinate set-up arrangements
• Monitor and maintain the tidiness of reception area and conference rooms
• Provide general office administrative support, such as procurement of office supplies and facilities management
• Perform ad hoc duties as assigned by supervisors

Requirements:

• Diploma holder or above in any disciplines
• Minimum 3 years' relevant working experience in sizable companies
• Proficient in MS Word, Excel and Chinese word processing
• Excellent communication skills and telephone manner
• Mature and presentable with good problem-solving skills and customer-oriented mindset
• Fluent in English, Cantonese and Mandarin

Salary and benefits will be commensurate with experience and competence.  Please forward detailed resume with indication of expected salary quoting our reference to

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies.

Applicants not having heard from us within six weeks of the date of application may consider their application unsuccessful. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong.

CK Hutchison , head office of a diversified group of companies with about 16,000 employees in Hong Kong and an additional 293,000 employees worldwide, invites high calibre and self-motivated individuals to join our organisation.

Responsibilities: Deliver professional guest services at reception area, including greeting visitors and assisting VIPs Handle incoming calls / faxes and direct them to relevant parties Manage conference room reservations and coordinate set-up arrangements Monitor and maintain the tidiness of reception area and conference rooms Provide general office administrative support, such as procurement of office supplies and facilities management Perform ad hoc duties as assigned by supervisors

Requirements: Diploma holder or above in any disciplines Minimum 3 years' relevant working experience in sizable companies Proficient in MS Word, Excel and Chinese word processing Excellent communication skills and telephone manner Mature and presentable with good problem-solving skills and customer-oriented mindset Fluent in English, Cantonese and Mandarin

Salary and benefits will be commensurate with experience and competence. Please forward detailed resume with indication of expected salary quoting our reference through apply now.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in the strictest confidence and handled confidentially by authorised personnel for recruitment-related purposes only within the CK Hutchison Group of companies.

Applicants not having heard from us within six weeks of the date of application may consider their applications unsuccessful. The personal data of unsuccessful applicants will be destroyed after the recruitment exercise pursuant to the requirements of the Personal Data (Privacy) Ordinance in Hong Kong.

Responsibilities

• To handle all incoming telephone calls related to guest requests, enquiries or complaints
• To coordinate with concerned departments in a professional manner

Requirements

• Diploma of Secondary Education Examination or equivalent
• Diploma or above in Hospitality Management or related disciplines is preferre
• 1 year of telephone operator experience is preferred
• Cheerful personality with good telephone manner and communication skills
• Good command in spoken and written English and Chinese (both Cantonese and Putonghua)
• Immediate available is preferable

Fringe Benefit:

• 5-days work week
• Free Duty Meal
• 12 days Annual Leave
• Birthday Leave
• Marriage Leave
• Full Paid Paternity Leave
• Medical Benefits (Outpatient and Hospitalization)
• Staff Dining Privileges
• Staff Rates on Hotel Guest Room
• External Training Subsidy
• Discretionary Bonus

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary email to Human Resources & Training Department / Whatsapp

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.

工作類型: 全職, 長期

薪酬: $16,000.00至$16,500.00(每月)

福利:

• 在職專業培訓
• 有薪年假
• 有薪病假
• 員工購物優惠
• 晉升機會

Work Location: 親身到場

求職申請截止日期: 2025/10/05

Responsibilities

• To handle all incoming telephone calls related to guest requests, enquiries or complaints
• To coordinate with concerned departments in a professional manner

Requirements

• Diploma of Secondary Education Examination or equivalent
• Diploma or above in Hospitality Management or related disciplines is preferre
• 1 year of telephone operator experience is preferred
• Cheerful personality with good telephone manner and communication skills
• Good command in spoken and written English and Chinese (both Cantonese and Putonghua)
• Immediate available is preferable

Fringe Benefit:

• 5-days work week
• Free Duty Meal
• 12 days Annual Leave
• Birthday Leave
• Marriage Leave
• Full Paid Paternity Leave
• Medical Benefits (Outpatient and Hospitalization)
• Staff Dining Privileges
• Staff Rates on Hotel Guest Room
• External Training Subsidy
• Discretionary Bonus

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary email to Human Resources & Training Department / Whatsapp

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.

工作類型: 全職, 長期

薪酬: $16,000.00至$16,500.00(每月)

福利:

• 在職專業培訓
• 有薪年假
• 有薪病假
• 員工購物優惠
• 晉升機會

Work Location: 親身到場

求職申請截止日期: 2025/11/16

Key Responsibilities:

• Manage the daily running of the call centre

• Monitor team performance to ensure all call activities comply with company rules and regulatory requirements

• Oversee daily call center operations, ensuring high-quality customer service.

• Manage and train a team of call center agents, fostering a positive work environment.
• Other special tasks as assigned from Manager

Qualifications:

• 4 years of related experience in Call Center with at least 1 year supervisory experience, preferably within the travel industry.

• Customer-oriented with good communication skills

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.
• Proficient in call center software and Microsoft Office Suite.

Less Experienced Candidates:

Candidates with less experience may be considered for the position of Call Center Supervisor.

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

Responsibilities:

• Provide clerical support to the team, such as coordinate work, photocopying, typing, filling records, data entry, and other clerical/messenger services, including but not limited to venue setup for office , dispatching documents to other offices.

Requirements:

• Have Grade E or above in at least 5 subjects, including Chinese Language and English Language (Syllabus B), in the HK Certificate of Education Examination, or equivalent;
• Fluent in spoken Cantonese and English; and
• Conversant with the application of Computer software Microsoft "Word" and "Excel" and capable of typing 30 English words per minute and 20 Chinese Characters per minute.
• Immediate available is preferred.

We offer competitive package and attractive employee benefits including 5-day work / 5.5-day work (2 ex-gratia Sat-off per month), ex-gratia rest day, birthday holiday, training sponsorship and discretionary bonus.

Application with full resume, current and expected salary, and available date should be sent through email to The Human Resources Manager.

Role objective:

The Routing Manager – Call Center Voice plays a pivotal role in driving the company's call center product growth and development by strategically managing voice traffic to optimize routing efficiency and maintain top-tier service quality. By continuously analyzing traffic patterns and market trends, this role shapes routing strategies that enhance operational performance, reduce costs, and ensure customer satisfaction. Collaborating closely with the sales team, the Routing Manager directly influences the scalability and competitiveness of the call center offering, fostering innovation and sustainable business performance in targeted markets. This position is essential in enabling the call center product to evolve responsively to market demands while maximizing profitability and user experience.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

Routing Part

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.

Strategic Part

• Conduct ongoing market research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

• Minimum 1 year of experience in a Routing Manager role, focused on the Call Center product, and minimum 4 years of experience in the telecom voice industry .

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

Role objective:

The Market Manager – Call Center Voice is responsible for the strategic and operational management of voice traffic across designated call center markets. The role focuses on route optimization, traffic monitoring, market management and performance analysis, ensuring high service quality and cost efficiency.

This position plays a key part in identifying market trends and managing routing strategies based on voice traffic behavior. The role requires strong collaboration with the sales team in order to maintain and improve operational performance.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Conduct
  
  ongoing market
  
  research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

Minimum 1 year of experience in a Market Manager role, specifically focused on the Call Center voice product.

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30